Workhouse Fitness Club

Negative experience: Started the gym back in Jan and thought it was okay / friendly etc. Due to personal circumstances I went to cancel my monthly membership and on the spot was informed I’m locked in for 12 months. This was never once said, I had not signed any contract to the fact (or a verbal one for that matter) Luckily direct debits were all wrong as it is with different amounts etc so I managed to speak to the company and negotiate it down (though not sure why I had to go to those lengths if nothing was agreed). Thought it was finally agreed, got confirmation from the gym all cancelled - just to be hit with a late payment notice a month later!! If you do want to join this gym be crystal clear what you are signing up for…

Negative experience: Unfortunately what a bad experience. Was told on a look around the gym that it was a cancel anytime monthly with no contract and a direct debit was set up. On explaining my situation after a month I could no longer carry on with the monthly payments due to personal circumstances. I tried to cancel the direct debit and the company stated I am on a 12 month contract and would need to carry on monthly payments or pay the full year. I was not informed of this and didn't sign any agreement when i looked around the gym. I feel extremely deceived and lied to. I was also promised a reduced monthly payment due to working for NHS but hadn't been implemented despite email confirmation of discount. . Had to chase for a refund which took over a week to sort out with an excuse that there was an issue with the transfer..The agreed reduced monthly payments have still not been actioned on checking with direct debit company when I was promised it would he amended. Being ignored frequently on emails when trying to sort the situation out. No empathy or consideration at all with no accountability. It is totally unprofessional and no way to run a business more so a family one when reputation is key. Be very wary if you decide to join this gym.

Negative experience: Had a friend who had joined here, so I came to a taster with them. Was leaving the taster and called back to ask if I wanted to sign up, so I did. Gave over bank details and address, no problem. Some very sensitive personal issues arises meaning after 5 months I was unable to go. I sent them a cancellation email (with no response) and cancelled the direct debit. Fast forward 2 months and get an email from the direct debit company saying I owe outstanding payments and late fee, sorry what? No you’re mistaken I cancelled. ‘You are in a 12 month contract’. What??? Was not made aware of this at any point of the taster or sign up, nor did I sign anything on joining. Debit company won’t resolve so upon contacting the gym to explain their miscommunication, all I’ve been is fobbed off and ignored. Refusing to acknowledge their mistake of not informing me and not providing any sort of proof they did inform me. All I’ve been sent is a direct debit confirmation that THEY got from payment company once THEY had put my bank details into their computer. Been going back and forth for over a month. Absolute joke. Then found out my friend who joined in person also wasn’t aware it was a 12 month contract, pretty key knowledge when signing up to a gym.

Positive experience: I love this gym. It doesn’t seem too busy. Having a sauna in the changing room is a huge bonus. Two things I’d love to see for it to be a five-star experience - free water station/fountain and hairdryers in the male changing room.

Fantastic experience: Love my gym. Great place

Fantastic experience: Good selection of equipment. Friendly and helpful staff.

Fantastic experience: Top gym and even better staff!

Fantastic experience: Great gym, super friendly and some awesome classes, plus a bonus of having a sauna!

Fantastic experience: A fantastic local pub which is welcoming to all. New managers took over a couple of weeks ago and they are excellent. The beer is clear, everything is clean and the atmosphere is warm and friendly.

Fantastic experience: I joined @workhouse_fitness towards the end of 2021. It is everything that I wanted from a gym. Friendly and supportive staff, a great atmosphere, and great facilities. I feel like I've made new friends too. I started PT sessions in Feb with Fin and have been training twice a week with him since. Fin has introduced me to new boxing techniques, different exercises and has taught me alot about strength training too. I would highly recommend this gym and the amazing team there.

Fantastic experience: Honestly, I’m really welcoming gym. Also loads of equipment and really clean.

Fantastic experience: Wouldn't normally review but it deserves it - I have been coming here for over a month after been recommended by a friend and I'm so pleased I joined. Firstly ALL the staff are incredibly friendly, kind and helpful. You'll always get a personal warm welcome and goodbye which always makes me want to come back. Importantly, they're always there to help me get to grips with equipment or exercises, and help tailoring workouts for specific goals. They have a good selection of equipment and it hasn't been too busy and I've gone at various times of the day and evening & they have a sauna! Only done a few classes at the moment but they've all been a great workout. Already feeling fitter and stronger and its such little effort when you actually enjoy going to the place! Thanks WHF team Evie

Fantastic experience: Excellent place

Fantastic experience: A great gym to train, the staff are lovely and friendly, it is clean and safe. I’ve been to a few gym and this is the best most comfortable one by far. Would definitely recommend.

Fantastic experience: The best fitness club by far.

Fantastic experience: I've been to many gyms & I have to say that I feel more relaxed & comfortable here. The staff are very friendly & experienced. I couldn't ask for a better place

Fantastic experience: Love this gym. Staff are so friendly 10/10

Fantastic experience: Fantastic gym very well run, very clean & safe. Always a pleasure going into do a workout.

Fantastic experience: Nice people easy to deal with good atmosphere

Positive experience: Friendly staff and clientele.

Fantastic experience: Great gym, everything you need and friendly staff.

Fantastic experience: Nice friendly place helpful staff and and gym for all body types

Fantastic experience: Great place to work out. Owners & staff friendly & approachable. Good range of equipment too

Fantastic experience: A great gym for all ages and fitness levels. Very friendly and tailored to individuals. They go the extra mile!

Fantastic experience: Great gym, friendly staff who are always happy to help and advise.

Fantastic experience: Great gym. Owners and instructors learn your name very quickly and are always happy to help. You are greeted every time you come and it's a fantastic atmosphere.

Fantastic experience: Brilliant gym, friendly atmosphere, great value and staff who really do want you to get the best out if your membership. Definitely recommend.

Fantastic experience: Great gym. Great guys. Really know their stuff. Went in to check it out and after a great conversation I signed up. They have everything I need and more. Looking forward to my fitness test and then a sauna!