The Hub Chepstow

Fantastic experience: I've been a member of the Hub for 12 months now. The gym has lovely staff members who are friendly and helpful. The gym itself has a nice vibe, is clean, set up well and has an excellent range of free weights, equipment and machines. Gym never seems too busy, although there is the standard rush post work (as expected). The classes are included in your membership and are a great workout/bit of camaraderie. Overall, it's a blessing to have this gym in the town, and more specifically Bulwark (rather than everything else that is located closer to the centre). TL;DR: Great gym. Staff and vibe lovely.

Fantastic experience: Friendly and welcoming gym with all the equipment I need and more. Gym tours available by appointment and no pressure to sign up during tour - useful gor those daunted by stepping foot into a gym. Several different areas to work out in, depending on programme, so areas to suit all. Not tried any classes or used the PTs yet. I didn't feel comfortable in a gym but now The Hub is my gym.

Positive experience: Great gym space, but tired, needs updating and some investment. Used the gym from September 2023 to November 2024. Cardio kit is very dated, rusty and prone to breakdown. Men’s showers have black mould. Studio floor is cheap and thrown down, not fixed and super slippery when wet. Freezing in the winter and boiling in the summer. Not great return on £36.99 a month on direct debit. It’s a shame as with some investment and things not constantly done on the cheap it would be the best gym around.

Fantastic experience: Been coming here for many years and I love it !! Amazing atmosphere and the classes are awesome!! The staff are always happy to help you out and make the place a nice gym to come too.

Fantastic experience: Great gym, fantastic equipment and very welcoming team! The personal trainers are always friendly and there to help of needed. As a female I used to find gyms scary places but the hub is very different, there are lots of females using all equipment which puts me at ease. It also has a good variety of classes. I would reccomend the hub to all ages and fitness abilities as they welcome everyone, I started my fitness journey here and it is now my safe place to train. Thank you team hub!

Fantastic experience: Great gym & great staff!

Fantastic experience: Great gym, excellent customer service from the manager Simon, he couldn’t do enough to make me feel welcome. He really makes the gym a friendly and familiar place to train. Good facilities, loads of equipment to choose from, a good space and clean changing rooms.

Negative experience: EDIT** I have never received worse service anywhere like I have here. The membership contract is a scam and a trap to siphon money out of people’s account. I have contacted the gym by email and phone but I have received no recourse for losing over £150 in a period where I wasn’t using their facilities. JOIN THEM AT YOUR OWN RISK!

Positive experience: It has a good range of equipment, and a decent amount of space. However opening hours could be better. And the music is really loud and terrible. It would make sense to switch the music up so that everybody hears something they like some of the time. It's also a sauna in hot weather.

Fantastic experience: Excellent gym. Very well managed with a friendly atmosphere

Fantastic experience: Clean, Large Gym with lots of different machines and equipment. Supervisor was helpful and friendly.

Fantastic experience: One of the best gyms I’ve ever had the pleasure of training in. The staff are polite, everything’s clean and tidy and the kit is well maintained, I couldn’t ask for anything more!

Fantastic experience: Been going to the hub over a year now can’t believe it’s taken me this long to write a review I couldn’t recommend this gym enough Claire, Simon, Brandon, everyone is just pure from the second you walk in they are nothing but helpful and makes you feel at home here they gym has huge variety of equipment that is constantly growing 10/10

Fantastic experience: Excellent gym with great staff and all the equipment you could possibly ever need

Fantastic experience: 1 year of being a member and I can't recommend it enough. The atmosphere is relaxed, friendly and it has a positive vibe. The staff and PT's are polite and very helpful, with a great variety of equipment and classes.

Fantastic experience: The best gym in Chepstow! The people, the staff, the equipment - all amazing :) they are always improving the gym as well which I love! Highly recommend to anyone!

Fantastic experience: Great gym! Staff are nice and really helpful.

Fantastic experience: Friendly helpful. Owner has great knowledge of natural supplements who needs steroids when you can have great gains using balanced analytical professional diet

Fantastic experience: Great gym with all the equipment you could need. . The owner Claire and all the staff are very friendly. .. the gym is light and airy not dark and dingy like a few I've been to. . . everything is spacious and well set out. .. Classes and PT sessions are also available.

Fantastic experience: Joined back in January 23 and the staff and facility’s are amazing, all the PTs are approachable and helpful, shout out to Georgia who has helped me so much… also made some great friends there too…

Fantastic experience: Great gym

Fantastic experience: Well equipped gym with very friendly & helpful staff, keep up the good work guys!!

Fantastic experience: Best gym in Chepstow

Fantastic experience: Great gym, just what you need! great for inexperienced and experienced people looking to start their fitness journey

Fantastic experience: The best gym in the area, all staff are really nice and friendly and make you feel welcome. Great environment and equipment for everyone to use

Fantastic experience: I have been attending the gym weekly since April. Reception staff are friendly, the facilities are clean, there is a really good mix of equipment and free weights all of which appear well maintained. It's well attended but but not crazy busy: There has only been one occassion when I had to wait to use a piece of equipment. The gym users are a mix of ages and abilities but I've not encountered any hard core screamers, massive egos strutting around etc. People respect the equipment and each other. There are two fair sized areas for stretching etc. I go at the same time (a weekday morning), so my experiences may not reflect the rest of the week. There's no air conditioning so it can get hot: however, the trade off for a no frills building is reasonably priced fees. I highly recommend Tom as a personal trainer.

Fantastic experience: Great gym staff

Fantastic experience: The best gym in the area. Amazing equipment, friendly staff and so welcoming.

Fantastic experience: Joined here after moving to chepstow. I went and tried every gym in the area but after speaking to Simon on the front desk I joined. He and the staff are friendly and helpful always. I think the only improvement would be a punchbag in the cardio area and maybe another bench machine. It's is expensive, a couples discount would be beneficial also!

Positive experience: Lots of new equipment in the gym. You need a pound coin for the lockers

Positive experience: I've been going to the Hub for about 2 years now. It's only now I'm starting to realise the little flaws. The staff who run the reception desk are always lovely, and friendly, and the over all atmosphere in the gym is great. I have no issues with the equipment. Other than the fact, they don't seem to use to space they have wisely. Lack of benches (including only one bench press), unless you take time setting up underneath the squat racks. However, the floor seems to forever be wet in the evenings. I believe the staff are asked to mop the floor whilst people are still using the gym, this doesn't seem safe in my opinion, constantly slipping whilst doing certain exercises! No A/C built in, so in the summer it's brutal in there. Lightening was an issue but they've recently changed the lightening which is great, but they also don't seem to use all lights accordingly in the evenings, so it's still quite dim. Opening hours are poor on the weekends, a lot of people work busy hours in the weekdays and would appreciate a gym session on a Saturday evening but that isn't an option at the Hub as they close at 5pm Sat's and 3pm Sunday. So membership price seems a bit steep for what you get. However, I throughly enjoy how friendly it is inside the gym, and the staff are always happy to help with the equipment.

Fantastic experience: Incredible facility with friendly and professional staff/trainers. Super clean and well cared for gym. Simply has EVERYTHING from skipping ropes, resistance bands, kettlebells, through to spin bikes, & the heaviest weights & racks you could wish for. Great to see so many women training in here too, highly recommended.

Fantastic experience: Best gym in chepstow! Friendly staff, good quality equipment and always clean.

Positive experience: Great place to workout

Fantastic experience: Great friendly gym, pretty much has everything you need

Negative experience: Awful

Fantastic experience: Honestly one of the best gyms around, staff and clients are all so super friendly and helpful nothing is to much if you have a question. Being a women gyms and weight areas always scared me, but honestly feel so comfortable and confident here. It's a great non-judgemental environment, Credit to Claire and the Hub Team.

Fantastic experience: Brilliant friendly gym with a welcoming atmosphere

Negative experience: Avoid!! Rude, unprofessional management. No clue when it comes to customer service. And no air con, so unbearable in the hotter weather! Don’t waste your time or money.

Fantastic experience: The best gym in Chepstow,not so crowded,well equipped and staff is friendly.Thanks

Negative experience: It's a solid gym, unless of course you want to cancel your membership, or have to speak to their direct debit provider, when that happens, you're going to have a hell of a time. Good luck!

Fantastic experience: Absolutely love it, unreal gym, Brandon is a babe, will always have my heart . Honestly best place to spend a Tuesday afternoon.

Positive experience: Small two floor gym. Separate cardio, free weights, cable and crossfit/bar areas. Large studio too. Would come here again has everything you need for almost any session.

Fantastic experience: TOM'S PLAYLIST IS SPICY ️️ Great gym and great atmosphere

Negative experience: Same as review below, finished the minimum term but they are sighting it's 12 payments minimum. I've requested the contract but that's going to take 21 days... Apparently this was made clear when I joined. Wouldn't recommend at all.

Fantastic experience: Love this gym. Staff are amazing and the classes are awesome. Love this place. Atmosphere is fab and everyone is so friendly and welcoming. It feels very inclusive of everyone. Xx

Negative experience: Really disappointed with the Hub. I have been a member since February 2020. Of course, it is beyond the Hub’s control that the gym has been closed for a large amount of last year and this year. However, it is also reasonable that if members have completed the 12 month’s of their minimum term with the gym in that time, they should reasonably be allowed to cancel their contract. To be forced to pay for membership until December 2021, 10 months over the minimum term, just to be able to cancel is wholly unreasonable and very money grabbing of the gym. I would not recommend the Hub or Debit Finance.

Fantastic experience: Recently joined here, great friendly team, would recommend to anyone looking for a friendly supportive gym. Thanks to Claire, Jeff & Emma all helping to make me feel welcome :-)

Fantastic experience: Can't complain so far! What it says on the tin.

Fantastic experience: Fantastic gym, staff are friendly and a really good atmosphere.

Fantastic experience: Can get a bit crowded but not a bad gym at all

Fantastic experience: Lovely friendly gym Amazing equipment and up to date classes Claire and the trainers are always on hand to help answer any questions and give advice I’d recommend this gym to anyone of all abilities

Fantastic experience: Highly reccomend! Claire and the girls are amazing at what they do and so helpful and friendly even throughout this pandemic while the gym is closed xx

Fantastic experience: Fab atmosphere, great trainers, good range of equipment. As a woman it can be daunting going into a new gym, but it's owned by a strong woman, there are strong women trainers and lots of strong women members, fully supported

Fantastic experience: A great gym with lovely staff! Lots of high quality equipment and good music :)

Fantastic experience: Great work out space, good selection of up to date equipment and friendly, helpful staff. Everything a "family run" type gym should have and more.

Fantastic experience: Friendly staff. Quality equipment.

Fantastic experience: An excellent range of fitness classes with supportive instructors. I especially love Steve’s spin classes, yoga and the early morning classes which set me up for the day. Friendly and welcoming environment with something for everyone. Very glad I joined. Good value memberships if you are going a couple of times a week or more.

Fantastic experience: Recently joined the hub chepstow and really enjoying the whole experience. The range of classes available is excellent I’ve especially enjoyed ladies lifting with Jack and pound fit with Becky. All the trainers are very helpful and inclusive, tailoring where they can to your specific abilities and goals.

Fantastic experience: Awesome gym, lots of space for you to get on with what you want, staff and members friendly.

Fantastic experience: Absolutely amazing gym, i try and only go early on wkends or late in the evenings cos it can get busy but really can't fault the place :-)

Fantastic experience: Haven't trained for over 20 years, and have made great progress in a very short time. Very friendly staff, all the equipment you could imagine, and feel really comfortable there.

Fantastic experience: I absolutely love this gym, staff are really friendly and helpful when needed, the classes are amazing. Would definitely recommend to any body !!! #welovethehub

Fantastic experience: Top quality equipment and very good environment for training.

Positive experience: Good gym and we'll kept, good equipment just not enough of it. Only two treadmills

Fantastic experience: Great gym, very well equipped, friendly and professional staff.

Fantastic experience: Great modern looking gym with plenty of equipment and helpful staff

Negative experience: Rubbish - Rude owners - AVOID The gym is very basic. Classes are limited and over-full. Spin bikes are all broken - they look like they're old second hand cast-offs from the other branch in Portishead. Expensive for what it is. Staff are rude

Fantastic experience: Plenty of equipment, both weights and cardio. A range of fitness classes which urge you to push on. Friendly and knowledgeable staff that are happy to help. Also, long opening hours to train any time of day. Perfect way to keep fit for all the family.

Fantastic experience: Spot on plenty of weights and machines, free parking and unless you go betweem 5-7:30 pm is always quiet so can just crack straight on. The owners and the staff are sound. Everything you want from a local gym definetly 29 pound a month worth spending.

Fantastic experience: Great value, functional gym

Fantastic experience: LOVE THIS PLACE

Fantastic experience: The best gym ever. Lots of support to get the results you want

Fantastic experience: I teach Brazilian jiu jitsu here, and it has great facilities and great staff.

Fantastic experience: Great gym, lots of equipment and classes with a great atmosphere. Staff and owners are lovely and always helpful. Very reasonably priced too.

Fantastic experience: I've been to a few gyms over the years and the hub is by far the best. I have never been to a gym where the owners are actively involved in the classes and personal training. They are very friendly and approachable.. as are the rest of the staff. The classes are amazing if you get a chance to give them a go you'll deffinately find something you enjoy. I personally am clueless when it comes to the weights but can rely on ladies lifting and staff to help me out.

Fantastic experience: Great gym, Plenty of equipment for all different training needs. Good vibe, Different Pts available, Variety of classes also!

Negative experience: Extortionate prices and very limited variety of equipment.

Fantastic experience: Great value for money, and great staff!

Fantastic experience: Perfect gym, well run