The Gym Group Birmingham Kingsbury Road
Information about The Gym Group Birmingham Kingsbury Road
Opening hours
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Our comment from FitFit UK about The Gym Group Birmingham Kingsbury Road:
The Gym Group Birmingham Kingsbury Road offers a fantastic fitness experience with a friendly atmosphere and dedicated staff who are always ready to help.
Here are some key highlights:
- Friendly and Welcoming Staff: Members consistently praise the staff for their warmth and helpfulness, with special mentions for personal trainers like Luke McCaffery and Shania, who are noted for their expertise and motivational coaching.
- Clean and Well-Maintained: The gym is noted for its cleanliness, with a robust cleaning routine in place to ensure a pleasant environment.
- 24/7 Access: The gym is open around the clock, providing flexibility for members to work out at their convenience.
- Diverse Equipment and Facilities: Offers a wide variety of machines and facilities, catering to different workout needs.
- Multiple Classes Available: A range of classes is offered, helping members stay engaged and motivated.
While most experiences are positive, some users have noted issues during peak times, with overcrowding at certain hours and occasional equipment availability concerns. However, the gym continues to work on improving the member experience and addressing feedback.
Overall, The Gym Group Birmingham Kingsbury Road is highly rated for its welcoming community, cleanliness, and comprehensive fitness offerings, making it an excellent choice for health and fitness enthusiasts.
Services, Machines and Guided Classes
The Gym Group Birmingham Kingsbury Road: Opinions
Negative experience: Gym is normally really good, however the changing room doors locked at 0100 and didn’t open until 0300 with NO visible signs in the gym informing members of this. But rather hidden in the terms and conditions. So I’ve been stuck at gym waiting over an hour for the doors to open and have been late for a night shift as I had no access to my car keys. Well don’t gym group, you suck!
Hi, hope you are well. Our changing rooms are closed 1am-3am each night for deep cleaning. We advise of this in our gym member rules as well as having signage around our changing rooms. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Friendly staff. Pauline always is so welcoming and tries her best to keep the gym clean. She doesna great job. Been at this gym a few months no issues.
Fantastic experience: Very clean and tidy. Wonderful staff
Fantastic experience: Good gym, recommended - friendly staff and atmosphere.
Fantastic experience: Convenient, clean, 24hr gym. All the equipment you need. Friendly staff too.
Fantastic experience: Very clean gym
Fantastic experience: My favourite place to be
Fantastic experience: Pauline, who is part of the cleaning team, is first class! Always ensuring that the gym is clean and tidy. Her warmth and friendliness towards the members makes each visit a pleasure.
Positive experience: This gym is quite good and has everything you need for a complete workout. My only let down would be the area to do RDL’s is infront of other machines which sometimes makes me feel conscious and stops me doing it. And there’s only 2 spots too whereas PureGym has 8-10 stations. Other than this i enjoy it here, I get a full workout and the atmosphere is good.
Fantastic experience: Clean, lots of equipment and friendly helpful staff
Fantastic experience: Great gym great staff always very clean and welcoming
Fantastic experience: Very busy but a lot of machines
Fantastic experience: Great gym, easy access and great app features which allow me to see when the gym is busy or not
Fantastic experience: I've been coming a year now and since the other gyms around have opened it's not got as much people in which I like for one, the previous gym I was at was lacking leg equipment which gladly this one has many different leg machines. The price is affordable aswell not like these 35 pound gyms also has working showers which are cleaned quite often plenty of lockers The only thing is I can say about this gym is the Machines breaking often but there fixed pretty quick erm maybe on suite physio ermm maybe a better squat machine like the carv raise machine but for squats honestly couldn't ask for more I'm sure the staff are sound aswell not really a talker all in all I think it's a good gym
Fantastic experience: Great gym
Fantastic experience: Great experience.
Fantastic experience: Tried a few locations here in Birmingham, this and and the King Heath gym are by far the best in terms of equipment, vibe and cleanliness
Fantastic experience: A fun friendly gym. The staff are always very helpful and welcoming. The classes are fab and I always leave feeling like I’ve done a great workout. Thank you.
Fantastic experience: Excellent work out and very patient great job
Fantastic experience: Excellent facilties with wide variety of equipment but can be busy Kudos to my PT Luke. He has been excellent in helping me achieve my various training targets
Fantastic experience: Great gym and Charlotte is amazing, will help with anything you need!
Fantastic experience: I have been a member of this Gym now for about 3 years and I cannot rate the place highly enough. A special mention goes out to the staff though that make this gym 'tick', Charlotte, Lee, Luke and the newbie Jazz !!, you all make the fitness experience challenging and fun and I could not be without the gym in my life. Thanks x
Fantastic experience: Love bums and Tums class with Jasmine and Nathan!
Fantastic experience: Lovely gym, great equipment, very clean place. The cleaner, Pauline works hard. Great staff
Fantastic experience: Shania is amazing great PT. She is really friendly and helpfully to everyone around the gym. Always at hand to help and support. Couldn’t ask for more.
Fantastic experience: Shania
Fantastic experience: Having Mr Luke McCaffrey as a Physical Trainer. He kills me every session, has left me feeling sick and struggling to walk. He is amazing, he pushes and makes you feel alive whilst achieving results. He's clear with instructions, patient and above all a decent chap. I whole heartedly recommended Luke if you're looking at PT, It's one of the best decisions I've ever made.
Fantastic experience: Shania .
Fantastic experience: Great training with Shania today
Fantastic experience: Charlotte always smiling!
Fantastic experience: My first time using this and from first experience it’s ver good well equipped and clean and was made feel welcome by a very nice member of staff
Fantastic experience: good environment good staff especially jasmyn williams
Fantastic experience: Good gym jasmyn williams is a lovely instructor
Fantastic experience: Classes are very good Best you can find for the price
Fantastic experience: Jaz is amazing love her energy and class, the gym environment is so nice and makes you feel comfortable
Fantastic experience: Friendly instructors and clean environment
Fantastic experience: Great gym, friendly members and team, plenty of equipment and space and an overall good vibe.
Fantastic experience: The best gym
Fantastic experience: Best gym I’ve been to for a long time! Fantastic staff and fantastic equipment! I won’t train anywhere else now!!
Fantastic experience: I really like the gym it’s very clean and all the workers are really friendly and it’s a small but cosy. They are always fix any machines that are broken quite quickly.
Positive experience: Always busy but because of the size you can always get on something....glad to see the hydration station is fixed otherwise just the way you would expect any commercial gym to be
Fantastic experience: Lots of good quality equipment including two airbikes. Some rowing machines out of order during several visits.
Positive experience: Generally speaking not too bad ! But they should have stuff around so as intervene any issue occurs. 2 months ago when I was on cross trainer I got stuck my left foot between pedals and nobody was around to help. Furthermore the cross trainer should have stopped after I got stuck my foot but it didn’t. Machines should be more secure.
Fantastic experience: Great place nice and relaxed really good place.
Fantastic experience: Lovely friendly faces especially Charlotte and Luke the PT has amazing attention to detail. I always learn so much from him each session
Positive experience: Spacious and I like the way the gym is all on one floor compared to other branches where you constantly have to go up and down
Hi there, thank you for your feedback.
Positive experience: Alright gym, not a lot of benches tho, could do with some more benches. EE Network strenght is very weak here so streaming songs whilst working out is verry annoying ad it keeps buffering.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: 24/7 gym
Positive experience: Love working out in the gymgroup but can be crowded at some times
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: Bloody jokes of a gym. Don't trust the reviews, they've been paid for. Utter mess in every corner. No paper towels or sanitizers for the past 2months...
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Birmingham Kingsbury Road is made aware of your thoughts.
Positive experience: Has all the equipment I need but there needs to be more spray bottles and tissues / wipes to keep the equipment cleaner.
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Birmingham Kingsbury Road is made aware of your thoughts.
Negative experience: Paid £4 extra for yanga water but machine isn't working for a long time now! Absolutely rubbish! Too packed out at 7 , should limit amount of people in this gym!!!
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the machines are safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have the machines fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Fantastic experience: I love this gym and the staff is always nice and helpful. I ve learn a lot from Luke Mcaffery, how to do proper exercises, good nutrition and how to find motivation to go to the gym!
Fantastic experience: Felt very welcoming and no one seemed judgemental, Luke Mccaffery was a great help in helping to learn form and how to use a lot of the machines
Fantastic experience: Luke Mccaffery-> what a gem of a human. Really helped me find confidence within myself at the gym. I grew as a person under his PT guidance, not only great results. Could not reccommend him any more.
Fantastic experience: Always a good atmosphere in here. Absolutely love the classes, especially Nathan’s and Shania’s! They are both soo welcoming and supportive
Positive experience: Great gym only issue i have is men pissing and not washing there hands after then they go to train its quite alarming always use some sort of gloves
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Couldn't recommend Luke enough, he helped me become the better version of myself.Best personal trainer you could ever get
Fantastic experience: Luke, one of the personal trainers at the gym group is extremely helpful and very friendly. Willing to answer any of the questions I may throw at him. He has really encouraged me to keep at the gym and take it seriously unlike many others that wouldn’t take any notice. Thankyou Luke !
Fantastic experience: Great gym friendly environment, all a gym needs!
Fantastic experience: IVE BEEN USING THIS GYM FOR 5 YEARS. NATHAN THE MANAGER ALWAYS GAVE ME HONEST ADVICE. ALL STAFF ATE WELCOMING AND HElpfull. Gym members are so friendly. Being gay it's hard to find a gym with no attitude.
Fantastic experience: Brilliant gym been going here since it first opened. Great value and good equipment.
Fantastic experience: Excellent gym . So clean and spacious.. Excellent value and great environment.
Fantastic experience: Decent gym. I See Luke for PT, he’s really helped with my mindset and progress and I feel supported and comfortable with him throughout my journey. Thankyou Luke :)
Fantastic experience: I have been a member of the gym since it first opened, and I would still be a member if it were not such a wonderful place to be. The facilities have remained consistently clean and well-maintained, and the staff have always been friendly and helpful.
Fantastic experience: Best PT, so motivating and feel I’m improving every week!
Positive experience: Very lovely, welcoming place... I'm from Leicester & I only ever come to this gym with my boyfriend... I fit in & felt straight at home straight away in this gym, the people are amazing & helpful & it's a great place to go when you want to let off some steam.. There was only one insident that happened that I won't get into as it wasn't a bit deal but yes, one of the best The Gym Group gyms I've ever been too :)
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Saturday/Sunday stretch classes worth their weight in gold… zero injuries since i started.
Fantastic experience: Been amazing time using this gym the teams always available for any assistance (Shania in particular)
Fantastic experience: Love The Gym Group on Kingsbury Road Great atmosphere, friendly staff and smiley regulars! Feel part of the family and always comfortable and relaxed when I train! The equipment is great and there’s loads of resistance machines, weights and cardio kit to work up a sweat. Free parking and classes too. Would definitely recommend! ⭐️
Fantastic experience: Clean gym, good variety of equipment but can get very busy
Fantastic experience: Nice friendly atmosphere, fantastic personal trainers, enjoyed every single class! The only improvements I could suggest is that the equipment and entrance door are out of order quite often… apart from that I enjoy coming here
Fantastic experience: Friendly staff great gym
Fantastic experience: I never miss Boot camp class with Luke. This class really pushes me. Also LBT with Casie is very beneficial. My strength is really growing.
Fantastic experience: Great staff and the people here all who have good gym etiquette
Fantastic experience: Great class, really hard work but good motivation from Luke gets you through. Would come more often if at a more suitable time, ie in the evening.
Fantastic experience: Really good circuit, thanks Luke!
Fantastic experience: Excellent classes by all instructors. They all do a great job
Fantastic experience: Brilliant classes Trainers are lovely n have a lot of knowledge
Fantastic experience: A great gym! A variety of classes on during the day, 7 days a week, with experienced and encouraging PT's.
Fantastic experience: Great classes from Lee Perry, Shania, Alice, Cassie, Luke, Nathan and Lee HT (the manager). The classes are good for me - helping me stay motivated and consistent, while getting expert advice from the best PTs in the business. Alice recently gave me some good tips for building up my achilles after I injured them. She is a great addition to the squad and makes me laugh when the pain is biting, thank you. Lee Perry is a perfectionist, always ready to help me improve my technique, especially for lifting. Always ready to help. Keep up the good work all of you.
Fantastic experience: Amazing classes between 6:30- 7:00 all weekdays. Highly recommended
Fantastic experience: Always manage to get what i need out of each visit. The staff there are always friendly professionals and willing to help you out with anything from knowledge to a spot if needed.
Fantastic experience: Cassie is an amazing trainer, she us polite and patient. Love her classes.
Fantastic experience: Been a member since day 1. Never expected to last much more than a month but I have become a regular and do a few classes per week - HIIT, circuits etc. The team are really friendly and encouraging with good advice. Great value too, compared to other gyms.
Fantastic experience: Excellent gym with great facilities and trainers including Casie Jean who works us all within an inch of our lives during the classes … but in a good way.
Fantastic experience: Everyone is so nice here really great atmosphere to workout. Luke is great and had really helped me achieve my fitness goals.
Fantastic experience: Great gym and suitable for all needs
Fantastic experience: Great gym, always clean and staff are on hand to help with any issues.
Fantastic experience: Absolutely love Shania classes! She pushes you past your limits, especially in Flexi and Stretch.
Fantastic experience: Absolutely lovely gym..plenty of equipment, very clean and tidy. All the pts are very friendly and approachable and pleasant to talk to. Can get busy at peak times but doesn't affect the times I use the gym. Cleaners keep the changing rooms and toilet areas clean. Been a member since it opened , even though its out of my way but works well for me, workout and straight to work on the A38.
Fantastic experience: Shania is an excellent instructor, experienced, professional, funny, helpful, encouraging. She brri gs the best out of all participants, Enjoyable classes, not to be missed. Thank you to all at Kingsbury Rd.
Fantastic experience: Well layed out gym , has hip thirst machine ✅✅✅ staff are all really nice and luke Mccaffery’s classes and advice are unmatched really nice atmosphere there.
Fantastic experience: Great gym and lovely staff especially Luke, so helpful and knowledgeable
Fantastic experience: Amazing gym, polite staff who are always happy to help. The gym is very clean and well maintained. The gym classes are a great way to have support/assistance or to just have a great work out. I would 100% recommend
Fantastic experience: The friendliest, cleanest & knowledgable gym I’ve ever been a member of! PT’s will offer advice & help to everyone, members are friendly & polite, equipment clean & the place is spotless! Great community hub, I’d recommend to newbies & long standing gym goers alike. Headed by Lee Hamilton-Thomas, her team are brilliant …. Nath, Lee, Luke, Cassie, Alice, Shania & Charley
Fantastic experience: Great gym, lots of equipment, well maintained and clean. Great staff!
Fantastic experience: Luke is a very nice person and he is a good pt he helps me a lot
Fantastic experience: Amazing gym, great atmosphere with members and overall just a great place to train.
Fantastic experience: The team is amazing!!! Shout out to Nathan, Big Lee, Little Lee, Casie & Shania. Also love the layout
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