The Gym Group Reading West
Information about The Gym Group Reading West
Opening hours
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Our comment from FitFit UK about The Gym Group Reading West:
The Gym Group Reading West is a well-equipped fitness center located in Reading, United Kingdom, offering a spacious and inviting atmosphere for workout enthusiasts of all levels. Many members appreciate the variety of equipment available, ensuring that there's no need to wait during quieter times. The gym features a nice, open layout that enhances the overall experience.
Positive highlights from members include:
- Friendly and supportive staff who are always willing to help.
- A diverse range of fitness classes that cater to various interests and schedules.
- Good value for money, with affordable membership options.
- Clean and tidy facilities, including locker rooms and showers.
- A vibrant community atmosphere that encourages members to engage with one another.
However, some feedback indicates areas for improvement:
- Members have noted instances of out-of-service equipment and a need for updates, particularly concerning treadmills and general maintenance.
- Some have expressed concerns regarding cleanliness in certain areas, such as the changing rooms.
- A few users have pointed out that it can become busy during peak hours.
Overall, The Gym Group Reading West remains a popular choice due to its excellent facilities, wide range of classes, and a welcoming community environment. Despite some challenges, many members continue to enjoy their fitness journey here and recommend it to others.
Services, Machines and Guided Classes
The Gym Group Reading West: Opinions
Fantastic experience: Decent gym with good amount of equipment - dont need to wait if going at a quieter time. Warehouse layout feels nice and open and they are making improvements very often
Positive experience: As others have stated, it's tired and needs a revamp. Just today 4 treadmills displaying an error code an one completely switched off... broken? No idea. Then you have the imbalance of equipment, just remove all the bikes nobody ever uses them. That way you can move the machines upstairs around so the sled matt can move over an allow for the free training section to be increased in size. That way we don't all have to shift our stuff when you throw a class on. When I first joined it was £17p/m... this has crept up to £22p/m. I'm not seeing that increase in everyone's membership being put back in to the infrastructure. For only £10 more I've been to view a far superior, cleaner, newer and less crowded gym nearby recently where I'll soon move to. And I'm sure I'm not the only one.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: I am trying to get fitter, and lose weight, great place to go, as you can turn up as and when you have time
Fantastic experience: my second home (& the rent is affordable )
Negative experience: Unfortunately this is the closest gym to me but its so dirty. Honestly senior management need to take a look at this. equipment is always broken, seating pads are ripped, even the outside door takes so long to let you in! Machines and weights have been well used so probably worth an update? The environment is heavily geared to what gyms where like back in the day - not inviting at all, times have moved on!. In all fairness you could have a good workout here but when the price is on par with better gyms in Reading its a no brainer. I cant recommend unfortunately. Oh and these changing rooms are disgusting, gold help you if you take a shower here.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: This gym is so dated compared to other gyms in the area. Needs more squat racks. All the equipment looks about 10 years old
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Super convenient and good location, not too busy when I go
Positive experience: Good equipment/lay out but always busy, changing rooms aren't great
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available in our app so you can see how busy the gym is to help plan any future visits. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: I recently switched from PureGym to The Gym Group. On my first visit, I noticed that both dual pulley machines were missing their connecting plates. Hoping this would be quickly resolved, I didn't mention it initially. However, on my second visit, the issue persisted. When I reported this to a staff member, they were aware of the missing plates but casually suggested I 'improvise.' While I understand that improvisation is possible, I believe that paying a premium price for a well-known gym should include proper equipment maintenance. The dual connecting plates are essential for certain exercises, and their absence significantly impacts the gym experience. Until this issue is addressed, I cannot recommend this branch. I'm disappointed to give only 1 star, but I hope this feedback will prompt the necessary improvements. PSA.
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Positive experience: Good range of kit, well layed out. Could do with being a bit more proactive repairing damaged equipment. Need to stop putting stickers/signs on the mirrors in the free weights sections.
Hi there, thank you for your feedback. We're pleased that you've given us more information to continue to improve the experience our members get at The Gym Group Reading West.
Positive experience: Used to be a good gym until the price went up and the quality of the gym went down. There’s always at least one or two machines that’s out of service. And most pads on the machines are proper ripped, so expect to scratch yourself with using them. However, for people who’s just gonna do cardio should be fine, but not for weight lifters. Other than that the gym is fairly clean, got a punching bad, cardio machines which are mostly free and got hack squat.
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Fantastic experience: My gym of choice. Like the space and how many machines are there
Negative experience: Not a good gym. Staff doesn't care and it's dirty
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: A well-equipped gym with friendly instructors. I'm getting ready to be in shape for the summer!
Fantastic experience: As a new member who hasn’t exercised for several years, the staff are all incredibly helpful and provide encouragement. The classes give a great array of different things to try, and ideal at only 30 mins long
Fantastic experience: Great instructor and the workouts, really enjoyed the class.
Fantastic experience: Six years as a member have caused me to develop a fondness for this facility and its staff. The promptness with which all my concerns were attended to, including misplaced items by myself which was safely retrieve by management, to the maintenance of spotless facilities. The general manager and assistant general manager, both of whom go by the name Aaron, have cultivated a pleasant culture among their staff, which has enhanced my overall experience at the gym. I trust that their endeavours are not disregarded. Best Anthony
Fantastic experience: Absolutely love this gym. The atmosphere is very welcoming and staff are helpful, friendly and always willing to help. I would definitely recommend it to people who had never been to a gym before. All the classes are great, with many different selections and times to choose from. However, the ladies toilets could do with a refurbishment. Other than that, I give it 100% Oh a ski machine would be good too
Fantastic experience: I used to be a member of the gym group reading west back in 2015 before going to uni. I decided to join then again due to the benefits I got from years ago. There's always a member of staff around to ask for HELP even weekends. Their classes is the best, there's atleast 3classes everyday including weekends, and they make sure to rotate them every week to suit everyone's time/availability. THESE ARE MY 4 FAV GYM STAFF I make sure not to miss thier classes ISAAC my first fitpump/circuit class I had with Isaac was incredible, I was able to loose calories within 30mins. He was very patient and was fully engaged with everyone. CHRISTEL dancing/combat class is one of my fav I wouldn't miss for the world. Christel makes sure everyone is having fun, do all the exercises with us and makes sure everyone is enjoying themselves. The MUSIC is the best part. This woman makes sure she selects the best music for every week (class) DANIEL I call him MR MOBILITY. Personally I'm not a stretchy person but Daniels SGT-FLEXIBILITY&MOBILITY class has shown me the benefits of stretching after every exercises which is a habit I developed thanks to DAN. AMIN-everyone will agree ABS exercise isn't their fav to do in the gym, but after attending few of AMIN's ABS BLAST, I learnt some exercises I feel comfortable doing on my own when I come to the gym. He makes sure everyone has done to their limit/encourages through the class.
Fantastic experience: Excellent gym, great value for money. Love the exercises and range of equipments
Fantastic experience: I love the gym, my favourite place to be in the whole world!! Plus Dan is the best!!
Fantastic experience: Love the open bright airyness of Reading West, even when its busy you can usually still find space compared to other local gyms. Big shout out to Emily, great classes and a brilliant all rounder that's always willing to help!!
Fantastic experience: Gym Reading West- Lovely trainer called Gabriela the best woman in the world. Lovely to talk too and she always makes me laugh. Has given me a lots of good advice.
Fantastic experience: Gym Reading West Gabriela - extremely accommodating and lovely to work with. Makes everyone feel comfortable.
Fantastic experience: good gym, approachable staff and kept clean and Gabriella is class
Fantastic experience: My second home is the gym reading west! Everybody is really friendly and supportive. Was the best decision to join here May 2023!
Fantastic experience: Great gym, great atmosphere. Good environment to train
Fantastic experience: I've been a member at The Gym in Reading West, and I have to say, it's been a fantastic experience. The facility is always clean and well-maintained, which is something I really appreciate. The variety of equipment available is impressive, and I never have to wait too long to use the machines or weights. The classes at The Gym are top-notch. The instructors are knowledgeable and motivating, and they really push you to reach your fitness goals. I've tried a few different classes, like spin and yoga, and they've all been great. The timetable offers a good range of options, so there's something for everyone. One thing that stands out about The Gym is the friendly and welcoming atmosphere. The staff is always helpful and approachable, and I've made some new friends through the gym community. The locker rooms are clean and spacious, and there's plenty of parking available nearby. Overall, I highly recommend The Gym in Reading West. It's a great place to work out, with a clean and well-equipped facility, excellent classes, and a friendly atmosphere. Give it a try if you're looking for a gym in the area!"
Fantastic experience: My go to gym cheap and spacious
Positive experience: Never too crowded apart from classic peak times like Monday evening. Good variety of free weights, resistance machines and cardio equipment. Can’t comment on classes as have never attended one. Wish everybody would return weights to racks when finished!
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Great gym with awesome staff!
Fantastic experience: Absolutely love love love this gym. The classes are fantastic, hit the spot in just 30 minutes. The instructors are brilliant, helpful and dedicated.
Fantastic experience: Joining this gym was one of the best decisions I’ve made! there’s a welcoming atmosphere and dedicated friendly staff. Highly recommend!
Fantastic experience: Daniels hilarious great workout
Fantastic experience: Excellent well equipped gym with very friendly and knowledgeable staff. Aaron Boyle is a fantastic and motivating trainer and manager.
Fantastic experience: The best gym so much space and everyone I’ve come across is so lovely!
Fantastic experience: great gym and very friendly staff especially Aaron
Fantastic experience: Great gym, always clean and tidy. Staff are friendly and have good fitness knowledge and always happy to help, 5 star review for PT Izaak
Fantastic experience: What can is say… Aaron Watkins, what a great bloke! If you don’t know him he’s the exceptionally tall (maybe 6ft 4) charming young gent that I believe is the assistant general manager. He provided me with outstanding service on my first visit to this facility. I had no idea where to go, I felt like a deer in headlights!! But Aaron was there to give me a tour round, book me in for a well needed induction and made me feel super welcome. 10/10 gym and staff, highly recommend!
Fantastic experience: Since joining the staff have been super friendly, especially Gabriella and Dan. Decent equipment and all the classes have been excellent.
Fantastic experience: Gabriella who teaches the circuits class is great - very energetic & motivating! I will miss her doing these classes.
Positive experience: The staff are friendly and warm. It's great that we have free parking. The classes are great but some can get get booked very quickly.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: It is good gym very close to my house and people are friendly.
Fantastic experience: Nice gym with good equipment
Fantastic experience: The gym is well maintained and spotless. Lots of equipment to work on , lovely staff and efficient classes. Izaac’s kettlebell class is a must for anyone looking for some good core workout.
Fantastic experience: Been going here nearly 8 months love the equipment lots of space
Fantastic experience: 5 star for a great service I received from personal trainer Izaak Brown at Gym Group West Reading. My pin was not working and that particular day & there was/is very limited staff. My time was very limited while I'm in Reading so I'm very grateful for the service that Izaak you provided for me.
Fantastic experience: Great gym! Great staff!
Fantastic experience: Great gym, spacious, good staff!
Fantastic experience: Really enjoying the evening classes and it is a very spacious gym.
Fantastic experience: Solid gym, friendly knowledgable staff, big space and clean facilities.
Fantastic experience: Really like this gym. It is spacious so it never feels cramped. The staff are friendly, don’t be afraid to ask for help on technique or how to use the equipment. Loads of equipment so never left wanting. Clean and tidy.
Fantastic experience: Friendly inclusive gym, which is good value for money. I would recommend it.
Fantastic experience: Lots of space, great equipment and friendly staff.
Fantastic experience: Love this place
Fantastic experience: Great gym, great classes, great staff!
Fantastic experience: You have to try Krystal classes, she’s such a good instructor. Classes are fun, enjoyable and such good vibes. Go try her classes out !
Fantastic experience: Great gym, friendly staff and always clean.
Fantastic experience: Local, clean, great equipment. Professional staff and friendly members always happy to help each other out no matter age, size or gender
Positive experience: it’s good value but may have to wait a while for specific machines - especially in peak hours
Hi there, thank you for your feedback.
Fantastic experience: Really good gym, always clean and well maintained and very helpful staff
Fantastic experience: Super friendly gym. Great classes at convenient times. Lots of equipment and staff are knowledgeable and approachable.
Negative experience: having returned to using this gym after a few months away, showering after a workout is almost impossible, having been using it for approx a month, the water pressure is so low, that in order to be able to wash my hair on the side of my head, i have to rest my head on the wall at the back of the shower and spend about 5 mins waiting for enough water to have come through to wash the soap out of my hair, turning my head each time spending enough time in the awkward position that my neck starts to get stiff, then there's the matter of the auto ahut off turning off, and the water temperature droping to freezing as soon as it's finnished heating it to the desired level, come on, i dont want to end up havig to put my smelly sweaty body in my car and stinking that out too, unless you are going to pay for interior cleaning multiple times a year?
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Reading West is made aware of your thoughts.
Fantastic experience: My gym for the last couple of years.. it has everything you need for working out and lovely people all around.
Negative experience: Gym is nice and clean BUT the music choice is so poor! Like something 12 years teen girls listen to! Wish more neutral music would be played too and at lower volume- I can hear it through my headphones!
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Reading West is made aware of your thoughts.
Negative experience: If you are a woman be very cautious at this gym. There is a male member who intimidates women, records women without consent, and is verbally abusive. Do not engage with him as he is also very aggressive and would definately become physically abusive! A complaint was raised to The Gym.
Thanks so much for your feedback, Tega Adeaga. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Fantastic experience: Nice, clean and friendly gym
Hi there, thank you for your feedback.
Fantastic experience: What is there not to say! The gym is well equipped and maintained. Very clean. And the staff!! They are what make the gym. You’re not just a member here, but part of a community that cares about each other. It’s just a nice place to go and train, make friends and feel super positive. Join and enjoy!!
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Good gym, very central and not that busy at certain times. Instructors are great, and a wide range of classes.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Just had the best circuit class ever Emily was brilliant, she needs to be paid to lots more.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Good, clean, spacious, staff are friendly. Great gym and great weight section
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Great gym with full range of equipment for exercising. Always nice and clean, including changing rooms and showers. Personal trainers are friendly and very approachable.
Fantastic experience: Great value for money; very friendly staff and a lot of equipment.
Fantastic experience: Parking available free
Fantastic experience: Very busy gym. Clean and tidy and loads of machines to use. What I really love with this gym is it is open 24hrs 7/7.
Positive experience: Yenga drink machine doesn't work.
Thanks so much for your feedback, tamás boros. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Reading West is made aware of your thoughts.
Negative experience: I've looked at the majority of reviews and wonder if they were written by staff. The spin bike saddles slip so you have to keep adjusting it mid cycle. I told the deputy manager over a year ago. A lack of cleaning equipment and 99% of users do not bring a towel or clean machines after use. The manager spends his time in the office. The equipment is looking very tired. I suppose you get what you pay for! On the plus side it is spacious with loads of parking. I made these points on the regular surveys I get sent but nothing changes. Looking forward to seeing what has changed as they've just reopened after three days following a 'refresh'.
Hi, hope you are well. Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.
Negative experience: I have been a member of your gym for nearly 2 years. Although I would like to continue as a member of your gym, I feel compelled to share my concerns regarding the management of the facility. Firstly, the gym is always dirty everywhere you look, also weights everywhere, which makes it very difficult for members to work out efficiently. I have noticed that many gym-goers do not put their weights away after use, and it seems like the management does not take action to address this issue. In comparison to other gyms in Bracknell and city centre, the difference is huge. Secondly, the cleaners at this gym seem more concerned with their phones and seat at the ladies room all day long rather than maintaining cleanliness in the facility. The toilets are frequently filthy, making it difficult to use them. Overall, I am disappointed with the management of this gym. I understand that managing a gym can be challenging, but cleanliness and safety should always be a priority for everyone. Positive the personal trainers are super nice!
Thanks so much for your feedback, renata nantes. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Reading West is made aware of your thoughts.
Positive experience: Basic gym, there's plenty of equipment so I haven't had to wait to use anything. The classes aren't great and the cleanliness is OK.
Thanks so much for your feedback, Deborah Guest. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Best gym I’ve been a member of!
Fantastic experience: Great layout Aaron was especially helpful and informative
Fantastic experience: Friendly gym. Great staff and great place to workout
Fantastic experience: I'm very happy the gym and staff
Fantastic experience: Love this gym! Great facilities and team always willing to help you!
Fantastic experience: West is the best! Highly recommend the gym, clean facility, g good class time table. No gym matches it in the area and I’ve been to a couple!! Both Aaron’s have a great set up. Already looking forward to my next session
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Fantastic experience: Very good
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Fantastic experience: Great place to train the trainers are all really welcoming, super knowledgeable and clean and tidy
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Fantastic experience: Been coming here for a few years, have had two personal trainers and they were both brilliant
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Fantastic experience: It not only helps me to keep fit but provides me with a friendly venue to relax.
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Fantastic experience: I have been using the The Gym Group for about 8 years ranging from Birmingham City Central, Broad street Birmingham, High Wycombe, Aylesbury and now Reading. There are a load of exceptional PT’s and managers including Aaron at the Reading West. I would 100% recommend this gym and the group if you’re looking for a decent priced and high quality gym. There’s someone who will help you achieve the goals you want!
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Positive experience: nice environment, friendly personal trainers
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Fantastic experience: Lovely environment
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Fantastic experience: Lovely gym been coming here for sometime it’s a fun environment
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Fantastic experience: Friendly staff and a great training environment
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Fantastic experience: Nice staff lovely gym, better than central
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Fantastic experience: I’ve been coming for more than a year. Great gym, has lots of equipment and it is spacious. Female changing room is in good condition. I just missed a hip thrust machine, but still lots of alternatives to do that particular exercise.
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Very well equipped gym and definitely one of the largest in Reading, busy at times but thats understandable. Friendly staff and members Overall great place to workout.
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Great gym. Good equipments, plenty of space, free parking highly recommended
Fantastic experience: Great gym with helpful, friendly staff. Really enjoy the classes.
Fantastic experience: Clean, friendly staff, equipment is well looked after, amazing classes!!..Just a great value for money. Love it♥️
Hi there, thank you for your feedback. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
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