
Information about Rare Fitness
Opening hours
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Our comment from FitFit UK about Rare Fitness:
Rare Fitness, located in Braintree, United Kingdom, is a vibrant and inclusive gym that prides itself on its friendly atmosphere and exceptional staff. Many members highlight the welcoming environment, describing it as a place where everyone feels comfortable, regardless of their fitness level. The gym is equipped with a wide range of modern machines and free weights, ensuring that all members can find the right tools for their workout.
Customers have praised personal trainers like Mark, Robyn, and Gracie for their professionalism, knowledge, and motivation, helping members to achieve their fitness goals and build confidence. The gym also offers a variety of classes, accommodating different preferences and schedules, and is open 24 hours, providing flexibility for all lifestyles.
However, some members have voiced concerns regarding communication and cancellation processes, particularly in relation to billing issues and the need for prior notice for membership changes. Despite these occasional hiccups, the majority of reviews reflect a positive experience, emphasizing the supportive community and high standards of cleanliness and equipment maintenance.
In summary, Rare Fitness is a highly recommended gym that combines a great range of facilities with friendly and knowledgeable staff, offering a perfect environment for fitness enthusiasts of all levels.
Services, Machines and Guided Classes
Rare Fitness: Opinions
Fantastic experience: I had my first PT session with George and felt very comfortable during the session! I came away with new knowledge of exercise's that I wouldn’t of tried before my session.
Thank you for your kind words Charlie
Fantastic experience: Had a PT taster session with George. Couldn’t have been better! Was very knowledgeable and is a great personal trainer!
Thanks Matt ☺️
Negative experience: I trained all over the world in the best gyms and have never encountered the problem that you need to warn a month in advance that you are leaving. What if there is some critical situation? Well, well, I wrote a letter, it turns out to be in the wrong mail. Now I'm billed for 2 months, although I didn't train in the gym, I say okay, let me pay the bill, but they say we transferred this case to the act, because of some 60 pounds. God is your judge
Dear Ildar, Thank you for your feedback. We appreciate your concerns and would like to address them respectfully: 1. Most gyms operate on fixed-term contracts. As outlined in the terms and conditions of your membership agreement, we require a 30-day notice for cancellation. 2. Accounts in arrears are referred to ACT Credit Management only after two months of missed payments and retries. 3. You received multiple emails regarding your arrears, which provided opportunities for payment, but these were not addressed. 4. Additionally, we sent several warnings about the escalation to ACT Credit Management more than four weeks in advance, which also went unacknowledged. You still have the option to settle your arrears directly with ACT. Thank you for your understanding.
Fantastic experience: Very welcoming environment, very good equipment and a big range of machines. Staff are incredibly friendly especially Mark who helped me to feel very welcome and helped to get to know the gym better.
Thanks Josh
Fantastic experience: Fantastic Gym. Friendly staff, great classes and helpful staff who always make you feel at home. I absolutely love this place
Thank you
Fantastic experience: Great gym, fully equipped.
Thanks you
Fantastic experience: Dope Gym 100% recommend for everyone to try
Thanks Josh ☺️
Fantastic experience: Been coming for a good few years now and still a great place to come. Everyone is on their own journey trying to make their lives better with no egos. Special mentions to PT Mark who is always happy to chat and give advice, Alisha who is always very welcoming, and also Taylor, when he isn’t training seems to be fixing something! And to the rest of the team keep up the great work!
Thanks Paul
Fantastic experience: Great gym, good atmosphere and very welcoming. Good choice of machines and free weights to choose from. If you're new to a gym or just a bit stuck I recommend having a chat with Mark, wealth of knowledge and good sound advice.
Thanks Nick ☺️
Fantastic experience: Have been coming for several months after a few years of not going to the gym. It’s so friendly here all the staff are welcoming, range of different fitness levels that train here. I’ve never felt like Im being watched and i always feel comfortable! Started training with Robyn who is like having your own hype girl keeping me motivated with some killer work outs! Classes are great fun and varied at all times!
Thank you Katie
Fantastic experience: Rare fitness is a very welcoming gym! It is a friendly and a sociable place to go. One person at rare fitness that has made my experience here amazing over 3 years has been Mark Burchett, he has been a very friendly and motivational face and as a PT he is always happy to help people in the gym when needing advice or shown how to do somthing. Mark is always professional at the gym and is very experienced in what he does best! Being a PT!
Thanks Janet
Fantastic experience: I have been going to Rare fitness for 3 years now and it does not disappoint the equipment is amazing and all the staff are very friendly. What has made my experience at rare fitness incredible is my personal trainer Mark. He goes above and beyond each week in my PT sessions and has supported me in becoming stronger and fitter whilst battling lots of health problems which have stabilised since learning more about nutrition from Mark. He is constantly finding new exercises for me and adapting exercises to support my fitness journey. I have been having PT sessions for over 2 years now and they are definitely worth it.
Thanks for the feedback
Fantastic experience: Rare Fitness is perfectly located with excellent facilities and 24hr access via the app. The team are really helpful. I took on one of the Personal Trainers - Mark Burchett who has been fantastic in helping me reach my goals each month and has given great advice on diet and training. I would highly recommend him to anyone thinking about getting a PT and Rare Fitness as a facility.
Thanks D
Fantastic experience: Great staff and facilities. The classes in particular are amazing. Would highly recommend.
Thank you for your kind words. Glad you're enjoying our service
Fantastic experience: Nice tidy Gym with friendly staff - was recommended by PT Mark Burchet.
Thank you for your kind words. Glad you're enjoying our service
Fantastic experience: Incredibly clean, safe and comforting environment, love this place will never change gyms.
Thank you for your kind words. Glad you're enjoying our service
Fantastic experience: Best gym in Braintree, staff is amazing and friendly. PT mark is especially helpful.
Thank you for your kind words. Glad you're enjoying our service
Fantastic experience: Absolutely amazing gym very very friendly and extremely accepting I would highly recommend for anyone
Thank you for your kind words. Glad you're enjoying our service
Fantastic experience: The best gym around! Friendly, helpful and competent staff, well run with an excellent range of PT and fitness sessions and equipment.
Thank you for your kind words. Glad you're enjoying our service
Negative experience: DO NOT JOIN THIS GYM! I DO NOT RECOMMEND IT TO ANYONE. THEY ARE STEALING YOUR MONEY EVEN AFTER CANCELLATION! 0 STARS Absolutely cross with them. My daughter canceled the membership back in April, yet they still take money out from her account even though she has not attended since last year. The bank can't cancel the payments as they set it up as a recurring payment instead of a DD. We sent an email in April 2024, and highlighted to cancel the membership, but they didn't stop it, and they keep taking from the account £30,99 every month. No one responds to the phone ever, regardless of the time you're calling. Shocked by the lack of customer Service.
Dear Clara, Thank you for reaching out to us. Upon reviewing your account, we have noticed some inconsistencies in the details provided. Our team has conducted a thorough investigation into your concerns, and we understand you have already spoken with our on-site team. It appears that your initial email was sent to an incorrect address ([email protected]), which is not affiliated with Rare Fitness. As outlined in both your membership agreement and on our website, our official email addresses for such matters are [email protected] and [email protected]. Unfortunately, we did not receive your email, which is why we were unable to respond at the time. Our team will be in touch shortly to assist you and ensure your membership is resolved amicably, including the termination of any further payments. Kind regards, Rare Fitness Team
Negative experience: Terrible service
Hi Tommy, I'm very sorry to hear this. Can you please email me directly what the issue is and I'll look into it. Please put FAO: Brian, [email protected]. We pride ourselves with our service so I'll personally look into it for you as soon as possible.
Fantastic experience: Really nice facility. Clean. Good equipment. Alisha is also really friendly and I love our chats whenever I come in!
Thank you for your kind words
Positive experience: Lovely and welcoming gym, good variety in equipment. What makes the difference is the environment that the staff bring. The receptionist Alisha, is a lovely woman. Constantly motivating and extremely helpful.
Thanks Chloe. Any feedback to get it to 5* will be welcomed
Fantastic experience: Friendly staff and a good sense of community within the gym goers, wide range of equipment and good facilities
Thank you Charles
Fantastic experience: Such a great gym. So friendly and welcoming. I have had PT sessions with Robyn for the last 4 months and she has been so supportive, knowledgeable and friendly, I love learning new exercises and how to use different equipment with her!
Thanks Natalie ☺️
Fantastic experience: Great gym, with a wide range of machines and free weights, even has air con, for those really hot days. The atmosphere is great and everyone is friendly and helpful! Which is amazing, because I am not a very confident in gyms normally. It is the first place that I have felt really comfortable and where I can ask anyone for help. I have been having PT with Robyn for 3 months now and she has done wonders for my confidence in myself, as well as, in my abilities. Showing me new exercises to attack my problem areas and really helped with my weight loss journey and body confidence. She is so approachable and friendly and she understands my journey, because she has done it herself.
Thanks Becky
Fantastic experience: I'm usually quite anxious when it comes to things like going to the Gym, however Rare Fitness made me feel so relaxed, I have never once been worried or anxious coming here! I also started my fitness journey with Robyn 3 weeks ago, and she has been great! Pushing me to accomplish and use equipment i was utterly clueless about, i can now use confidently and continue to achieve my personal goals, which i doubted i would be able to :) Highly recommend this Gym, and all it has to offer.
Thanks for the feedback Rosie. Will let the team know
Positive experience: Has everything you need for a great workout and is always clean and tidy.
Thank you Jason. If there's anything else we can do to get the extra 1 star, don't hesitate to mention.
Negative experience: Theres Not enough equipment, work-out space, lockers or parking. The automated entry system is often glitched making entry a hassle. The showers are unclean, the toilets are usually locked due to being broken and when they arent broken they are, again, unclean. (apparently its the customers job to clean according to the signage.) Mould growing on the walls with decor falling off due to chronic leaky roof. Its right next to the sweage works so freuqently smells disgusting. The staff are unhelpful with anything other than booking a private session with them (no one was able to advise me how to go about cancelling my menbership despite asking multiple times, for example) Cancellation process is obtuse and unreliable - if they miss your email asking to cancel membership and you then cancel the direct debit, they will chase you via a debt collection agency and not even attempt to make contact with you directly (again, no one seems to know anything about business policy) - the only positive is its cheap, but be aware you get less than what you pay for
Dear Tom, While we are unable to account from Braintree's sewage system, we have made significant changes inside our gym in the last year. We've had the roof fixed, repainted and made good the showers and toilets, work continues on the spin room and downstairs areas, and we frequently add new equipment, our latest additions arrived last week. Our staff take great care in the cleanliness of our equipment, however if something has gone unnoticed we welcome feedback. Understandably, you haven't visited the club in a while to witness these changes. We also pride ourselves on our customer service, and we are happy to follow up any complaints regarding our staff and our cancellation procedure. Our terms and conditions clearly state that unpaid fees will be referred to a collection agency after we have contacted the member, and we keep comprehensive records available for viewing upon request. I'm happy to send you a full audit of the amount of times you were contacted. While our competitors may tie you down into a long contract, we only ask for 30 days cancellation notice. Surely this is a fair request. Please feel free to feedback with staff names so we can rectify any negative experiences or misunderstandings.
Negative experience: Worst experience ever! Charged me two months after a cancelled and then decided to send a maid up claim to debt collection company trying to extort me for another £115 Avoid at all costs
Hi There, We operate fairly and if you believe we've made a mistake, please email [email protected] and we will investigate ASAP. Please be advised that, as per the terms and conditions, you are required to give a 30 day cancellation notice. Simply cancelling your Direct Debit doesn't end the membership. Please forward your cancellation notice email to the email given above and I will investigate and get this rectified for you ASAP. Hope to hear from you soon
Fantastic experience: Best gym in Braintree! Good range of equipment and free weights to train all body parts. Equipment and gym floor is always kept tidy. Staff are present and approachable!
Thanks for your kind words Freddy
Fantastic experience: Great place
Thanks Martin
Fantastic experience: Great gym there’s a good amount of machines for the small space, most of the staff are always super friendly! The facilities are always really clean! Great parking! I love that guest passes are available with your membership has meant me and my partner can go to the gym together! I have noticed that the music is quite a bit louder than other gyms I have been to and it can make it hard to hear my music in my headphones but other than that I would recommend!
Thanks Hayleigh. We'll take the music feedback on board and see what we can do. I think sometimes we simply forget to turn it back down after a class. Do feel free to remind a team member to turn it down and we'll be happy to comply.
Fantastic experience: I really like this gym! I struggle with social interaction, due to being on the autistic spectrum. I find a lot of interaction really uncomfortable. I have been to a few gyms in the area, and this is the first one where I have ever felt comfortable. In my experience being around a lot of men working out half naked and grunting puts me off, and it’s not like that here. Everyone helps each other out, they are friendly and approachable, and it’s clean! (I am a very good cleaner, I notice a lot) also, I would like to say that the comments about Vanda are totally incorrect. She is my PT, and I have never ever found her to be rude and unapproachable! Shes really lovely and passionate about her job and her clients. She also knew straight away I had a knee injury before I told her. I don’t know if the people who said those things were disgruntled about other things, but in my view, simply untrue! The only gripe I have is that shes not free when I want to book in with her, but thats clearly cause shes busy, which can only mean shes good!
Thanks Carrie-anne for taking the time to provide such a detailed review. We really appreciate your time and hope you continue to enjoy our service
Fantastic experience: Love this gym, Taylor in particularly has been very welcoming and accommodating but all the staff there are very friendly and it’s a gym with a great community feel. Boxing classes are great too and well worth trying if you’re considering it.
Thanks for this Tom. Really appreciate your kind words
Negative experience: It's a good gym - when you can get in it! The qr code scanner is useless and the club right app is like something from the early internet - facilities are good but can't use it half the time because of the stupid scanner. Tried loads of times refuses to work.
Hi James, Thank you for your feedback. I'd like to add that when using the qr code, please stand behind the yellow line. The code expires after 10 seconds. If you're still having a problem after this then kindly send an email to [email protected] to investigate for you. We have may people using the qr code with no issues so yours may need to be investigated to ensure that you don't have any issues accessing the club. Thank you
Negative experience: I didn't really use the services that much so I had to cancel the membership. I called the place they asked me to send and email and I got an email back saying they cancelled it and what do you know after 30 days they still charging me and I have to sit here and write emails and wait for refunds and all of that for what ? They still didn't make me understand what happened.
Hi Daniel, Thank you for your email. We use clubight CRM and there was a bug in the system which affected a fee people whereby although their membership had been cancelled their DD was active. We have issued refunds to affected members. We sincerely apologise for any inconvenience caused but peace understand we don't own the software. They've assured me it won't happen again and we've started to consult alternative vendors if it continues to happen as we thoroughly understand how it affects the relationship between members like yourself and us. I sincerely hope you can understand this. Have a wonderful weekend
Fantastic experience: Lovely friendly gym. Love the new muscle stimulator.
Thanks Lee
Fantastic experience: Just joined really happy
Thanks Trys.
Fantastic experience: I absolutely love Rare fitness! The equipment is top-notch, the staff are super friendly and helpful, and the facility is always clean. It's become my happy place to work out and de-stress. I have Vanda as my PT and she is remarkable. Incredibly supportive and always knows how to keep me laughing. Highly recommend!
Thank you for your kind words
Negative experience: Used to be a member at rare 3 months ago. I found Staff are rude (not all) mostly Vanda and Gracie. Speak down to you and just general carelessness. Never seem interested, sitting on their phone at the front and when you do attempt to speak to them you get attitude or smart answers making you feel small.
Hi Oli, Thank you for your feedback. I'm sorry to hear of this experience. We take this very seriously and will be discussed with the named persons. We do value all our customers and appreciate their custom. Have a great week
Fantastic experience: Great gym and lovely staff especially Robyn and Taylor!
Thanks Kirsten
Fantastic experience: Amazing gym with lovely helpful staff (especially Taylor & Robyn, they are the best) would recommend
Thanks for the review Samuel
Fantastic experience: Great facilities, customer service, and staff. 10/10 Highly recommend kickboxing classes
Thanks for the feedback Kestutis
Fantastic experience: Great gym with all the equipment you need, but it’s the staff and the classes they put on that really make the gym what it is.
Thanks for the feedback Thomas
Fantastic experience: Best gym around! Love the fact it is 24 hour…fits in with family life amazingly, the classes are fantastic, for someone who never tried classes before it was daunting but the Rare fitness team made me feel so welcomed. Love Robyn and Rob and the lovely Lucy, always looking for ways to help gym goers with their fitness and techniques. Wouldn’t go to any other gym!
Thanks for this fantastic feedback shannen
Fantastic experience: Best gym ever, fantastic community and the trainers are the friendliest (luv u Robyn xo) and cater to your unique needs!! Would defo recommend if you’re new to fitness too!!!
Thanks a lot Omar, really appreciate your feedback
Positive experience: Decent gym. One big problem they advertise that the gym has AC but is never on! Plus all doors and windows are closed so you're breathing horrible warm stale air the whole time.
Hi James, I appreciate your correspondence. Our current protocol involves the proactive management and upkeep of the air conditioning system to prevent any operational disruptions. Consequently, the system remains active during peak hours and is temporarily deactivated during periods of reduced activity. It is possible that this schedule aligns with your designated visiting hours. I assure you that the system is indeed operational.
Negative experience: Joined the gym a month ago, probably the worst gym I’ve ever been to. Let’s start by saying staff are very rude, don’t offer any help guidance. Don’t give you an introduction. Air con hardly works ask member of staff they not really interested only want to be on their phone, say not sure it’s working properly. When it rains you get drips on your head because building like a warehouse it’s not maintained very well. No rules people sit on phones for half hour on equipment no staff say anything. I would not recommend this gym there are far better in Braintree and better staffed.
Hi C O, I still havent heard anything from you following my reasons below over 3 weeks ago so I'm going to assume that perhaps there's no merit to some of your claims. Wish you all the best. Hi C O, thank you for your feedback and my sincere apologies for how we have made you feel. You have raised some very concerning points and I'd like to address some here: 1. Rude staff - this is something we take very seriously and I would like to be given the opportunity to investigate to ensure that it doesn't happen again. We pride ourselves with good customer service so kindly email me ([email protected] - FAO: Brian) all the details for me to investigate ASAP. 2. Air Con: I appreciate your correspondence. Our current protocol involves the proactive management and upkeep of the air conditioning system to prevent any operational disruptions. Consequently, the system remains active during peak hours and is temporarily deactivated during periods of reduced activity. It is possible that this schedule aligns with your designated visiting hours. I assure you that the system is indeed operational. 3. Rain issue - This is not a known issue. We haven't had any report of this from any other member. It may be a condensation from the AC but there's no roof leak 4. Member om phones: Members use their phones in between set. This is common across all gyms but we do have a polite word with anyone who seems to be on their phones for too long. You can appreciate the difficulty in managing every single member but we'll appreciate it if you bring our attention to it so we can take immediate action at the time of the event. I hope this will suffice for now but I do look forward to hearing from you soon so I can investigate the staff issue you've raised. My sincere apologies once again
Fantastic experience: Small well staffed gym with new equipment. Okay price and good community. Staff alway happy to help and 24hrs opening helps a lot.
Thank you for your kind words Henry.
Fantastic experience: Great gym. Very clean and the team are amazing so friendly, on hand, and very helpful. Really recommend this gym rare fitness
Thank you very much for your kind words. You're the reason we continue to try
Positive experience: It's a private gym so don't mind it being abit pricey but unfortunately itis small, I go very early so haven't met any staff but what I do know is the cleaner they have is the best cleaner I've ever seen at the 12 different gyms I have been too she does an amazing job. Unfortunately the toilets and shower seem to be unavailable alot of the time for unknown reasons. But they are very clean when in use. Friendly members in the morning that just get on with it and classes seem very busy in mornings which is good
Hi Jason, Thank you for your feedback. For H&S reasons we are required by law to shut our changing rooms during our unmanned hours as we can't monitor changing rooms via CCTV. This also gives our awesome cleaner, Emma a chance to deep clean the changing areas first thing in the morning. Members do use the disabled changing facilities by the entrance during our unmanned hours. Hope this makes sense. If this is the reason you rated us 3* then kindly revise it if you're happy with my explanation
Fantastic experience: Great variety of classes and lovely instructors.
Thanks Tabitha. We aim to please
Fantastic experience: I absolutely love this gym. Friendly, welcoming and community based. I hadn't been into a gym in my life before February and now I can't leave it! The personal trainers are fantastic and helpful, especially Taylor, who I've been PTing with for a while now. The other pts like Robyn, Gracie, Rob ( and the rest of them ) are always floating around helping me with form and making me comfortable, and confident in the gym. Thanks guys!
Thank you for your kind words Charli
Fantastic experience: The team are amazing at this gym. They create an extraordinarily inclusive workout environment and motivate anyone to have a good workout. The PT’s all have their target areas and can help you find any discrepancies in your form or workout plans. They are very approachable and allow everyone to get involved
Thanks for your kind words bayley.
Fantastic experience: Love this gym, always welcoming, clean and well equipped. I was worried about going back to the gym after an injury and surgery but after a few pt sessions with robyn and some help from Taylor I feel confident and at ease. There are always people around for support and the classes are fab too!
Thanks Kelly for your kind words. .. Will let them know
Fantastic experience: I just love going to rare , there’s a good range of equipment, plenty of classes to fit around work , always a friendly face saying hello from both staff and other members . A good community vibe with members of all ages and ability which is always a plus especially if you’re new to gym or classes. The staff are always happy to give advice or support and during/after classes are eager to take any feedback. 24 hour opening gives the added bonus of being able to fit something in around most schedules. Definitely 5 stars from me , to Gracie and the team keep on being fab and bringing the fun to fitness
Thanks for the kind words Carla.
Fantastic experience: A great gym with amazing and friendly staff. Rob is an amazing PT who also gets me to go further than I thought I could and still leave with a smile.
Thanks Davide
Fantastic experience: This gym is lovely! Very welcoming and great atmosphere! PT Robyn is amazing makes you feel at ease, very bubbly and has lots of great knowledge! highly recommend!
Thanks Lianne
Fantastic experience: Absolutely love this gym!! Always welcomed by all the PT’s. It has a great vibe every time I go there and it’s always spotless. Can’t recommend the gym and all the PT’s enough! They are all awesome!
Thanks Luke
Fantastic experience: Great gym, very friendly and welcoming staff! Amazing PT’s available, would highly recommend Vanda, Taylor & Chloe for sure! Love the boxing classes with Taylor!
Thanks Gary. Will let them know
Fantastic experience: Rare Fitness Braintree is the best gym, facilities and staff are great, would recommend to anyone thinking of joining. Shout out to Rob and Robyn in particular!
Thanks Jake. Will let them know
Fantastic experience: Always have a great time training at Rare Fitness Braintree, Rob and Robyn are also the best!!!
Thanks Amy. Will let them know
Fantastic experience: Rare fitness as a whole is an amazing gym with amazing member and amazing staff that provide support encouragement and and most of all good laughs, can’t recommend this gym highly enough (especially Rob and Robyn)
Thanks Toby. Will let them know
Fantastic experience: Excellent gym filled with machines and free weights rob my pt is amazing lost a atone in 9 weeks he gets results .
Thanks Donna.
Fantastic experience: Like so much this gym. I love the classes with Vanda she is the best.....also thanks to Tommy the best PT trainer !!
Thanks Florentina. Will let them know
Fantastic experience: The best and most welcoming gym I have ever been too. I especially love the classes, all the PTs are amazing. I especially love combat with Lucy, Gracie or Tommy. And a killer spin with Vanda or Robyn, love the tunes. Highly recommend trying them out.
Thanks Melissa. Will let them know
Fantastic experience: Such a friendly gym all staff make you feel so comfortable and Alisha my pt has really helped me boost my confidence so much!! I’d recommend this gym to anyone who wants a friendly gym as it’s by far the best gym I’ve been to
Thanks Lilly for the kind words.
Fantastic experience: I've been going to this gym for about a year now and I must say, the staff is amazing. I started working with a personal trainer named Rob 12 weeks ago and I've noticed a significant improvement in my strength and overall well-being. I highly recommend this gym to anyone who's looking for a great workout experience.
Thank you Daniel...
Fantastic experience: Great equipment, friendly people and staff. Have been having PT sessions with Rob Mound and it has been fantastic, I have made so much progress over the last six weeks to towards my fitness and body goals. Couldn't be happier.
Thanks Mark... Will certainly let him know
Fantastic experience: A great gym with a fantastic range of equipment! I would recommend this gym to anyone, it has a great atmosphere, friendly staff and brilliant opening hours. I would recommend Vanda as a PT to anyone. She is all round brilliant with excellent knowledge on fitness
Thanks James... really appreciate the kind words
Fantastic experience: Joined this gym last August after losing weight and wanting to get stronger and fitter but being completely new to the gym needed some guidance, in steps Robyn Stevenson who is a brilliant PT she has helped me gain confidence at the gym and continues to teach me new things. I would never have thought I would enjoy going to a gym but now go after work 3 days a week, it's a pretty relaxed and friendly atmosphere and just a nice place to be to train
Thanks for the review Vicky. I'll let her know...
Fantastic experience: As someone who has hated the gym all their life I started my journey in March with Robyn. Having read through the reviews before I joined - I think every case is circumstantial. Everyone I've ever spoken to has had nothing but positive words to say about this gym. As a plus-size girl I was so scared of a toxic gym environment but the staff and regulars I've spoken to have shown me that not all gyms are like that. Robyn is a dream, she's the best friend I didn't know I needed to push me through a workout, and honestly... I've fallen in love with the gym. I could mention how amazing all the staff is Rob, Taylor and Gracie etc. But I'd be here too long.
Thanks for your kind words Jess
Fantastic experience: Lovely friendly gym, came here before the name change and now back again as I just can’t beat it. The 24 hour access is a huge plus so I can always fit something in around family life. Huge range of classes available which are amazing too. All staff are absolutely lovely. In particular Vanda (whose spin classes are ) and Gracie are some of the nicest, most down to earth women I’ve ever met. The gym itself can get super busy at peak times however I’ve always been able to complete my training without issues. Towards the end of the week is much quieter to train during peak hours
Thanks for your kind words Sophie
Fantastic experience: Great gym and setup and 10/10 for the price and that it’s also 24 hours is a big plus. Always feel comfortable whenever I’m training, even better when the staff members are welcoming, especially Alisha who goes above and beyond.
Thanks for the kind words. I'll be sure to inform the team
Negative experience: This gym used to be amazing, but since new management have taken over it rapidly gone down hill. If you train with someone else and suggest they try a movement or lift in another way then the staff threaten to have your membership revoked due to suggesting you at pretending to be a PT. You then feel like you are being watched every workout. I have now cancelled my membership through email as directed by staff I needed to email to do this, at no point even after mentioning it did they explain that if you are moving more than 15 miles away (which I was) you don’t need to give 30 days notice, guessing to make more money. They then cancelled my direct debit and called me to blame it on myself. Disappointed is an understatement.
Hi Ellie, it was nice speaking with you and pleased to have resolved the issue. It was a misunderstanding and a refund has been issued as promised.
Fantastic experience: Great friendly gym Staff so helpful, brilliant classes, so many to choose from .
Thanks Cherry ☺️
Fantastic experience: Been Going To This Gym Since January And Can Honestly Say It’s The Best Gym I Have Been To. Everyone Makes You Feel Welcome, The PT’s Are Great As They Push You In Classes But Are Also Watching You So You're Not Over Doing It. Vanda, Gracie & Mark Are Absolutely Brilliant At Their Jobs But Are Such Lovely PT’s To Get On With, Have A Laugh But Are Also There To Help. Marks Spin Classes Were/Are The Best, Vanda Has Taken Over And The Standards Haven't Dropped. Love Gracie’s Combat Classes On A Monday. Membership Price Is Spot On, (Especially Working Part Time Because Of Being A Mum) And The Non Contract Is A Massive Seller For Me As Long Contract Tie Ins Are A Put Off. Highly Recommend This Gym To Anyone. Cons- Needs An Ab Matting Area When Classes Are On.
Thanks Courtenay, thank you for taking the time to give us a thorough feedback. I'll let them know.
Fantastic experience: Vanda is an absolutely queen in everything she does, her classes are amazing full of energy (and pain ) her spin is just pure fun and challenging but honestly the best spin instructor in the building. When she is on the floor she is always happy to help whoever needs it, always on her feet either cleaning, sorting the gym floor or helping members. Great asset to your team well done
Thanks for the kind words. I'd be sure to let her know..
Fantastic experience: Absolutely adore this gym, such a safe space with well trained and knowledgable PTs. Vanda had PT’d me specifically and I felt like she really took the time to learn my strengths and weaknesses, and I would train with any of them as clients or friends.
Thanks for the feedback. Im sure she'd be glad to hear it
Positive experience: Standard gym with standard equipment. A bit expensive for what's available. Staff are super helpful and polite.
Thank you for your review Ben
Fantastic experience: Tommy Shwe is a brilliant PT and person. He pushes me to be the best I can in my training and is a great motivator. Tommy radiates positive energy, which really helps me stay focused and enjoy my work outs. He has tailored my training to suit my goals in strength and flexibility and I'm really happy with my progress! I come away from our sessions feeling stronger and more capable. I'm also learning things about how diet and fitness work together. I would thoroughly recommend Tommy to anyone who wants to reconnect with their love of fitness and get results.
Thanks for sharing your experience Danielle. I'll pass this on. Glad to hear it...
Positive experience: Great gym.... Slightly disappointed we were charged £20 for the 2 days we used the facilities (usually £10) but it has all the kit required for a cracking workout!! We'll be back in October!!
Thanks for your feedback Robert. It's cheaper to get a full membership and perhaps freeze it when you're going away? It works out much cheaper. Anyway, have a womderful time away and we look forward to welcoming you back soon.
Fantastic experience:
Fantastic experience: Best gym in Braintree The equipment range is brilliant. Me and my husband really enjoy using the deadlift platform. Good choice of classes, easy to book on the app Amazing staff and PTs.always greeted with a smile and everyone remembers your name. Just finished a 6 week block of PT sessions with gracie- she is fab!
Thank you Rebecca
Fantastic experience: Have recently joined Energie Fitness Braintree. Lovely gym with all that you need. They’ve even phoned me to check I am happy so far and if I have any queries. Staff are super friendly. I am currently having PT sessions with Gracie. I’ve never had a PT session in my life so found it all quite daunting Gracie was lovely and really put me at ease. Always on hand with any queries I have including suggestions of what to eat when I go out. Couldn’t ask for more and am looking forward to to training with her more.
Thanks Sarah
Fantastic experience: Never joined a gym before, was felt so nervous and on edge to join but the staff here are so lovely and welcoming. You get such a friendly greeting from Alisha on reception every time, and from each of the amazing personal trainers. Each person treats you with upmost respect and supportive, always on hand with advice and information! Always leave with a smile on my face. And also cannot fault the amazing énergie community, we’re all like an extended family - full of such bright and funny people!
Thanks Shauna
Fantastic experience: Such a great gym, really good range of equipment, the trainers are all lovely.
Thanks Luke
Fantastic experience: I have pt’s with chloe and she gets my legs shredded cutting my half marathon times by 10 minutes. Absolutely the best i have seen and will continue to go back!
Fantastic review Micky. She says you're a pleasure to work with
Fantastic experience: Great gym and very friendly staff. I’ve been having PT sessions with Chloe for nearly a year and couldn’t recommend her highly enough!
Thanks Georgia
Fantastic experience: Such an amazing gym with a great variety of equipment and exceptional staff. I worked with Ty previously and he massively helped me sculpt my lifting journey and set me on the right course! I can’t thank Ty enough. Would highly recommend
Thanks Jack. Really appreciated
Fantastic experience: Énergie fitness is a great gym if your looking for a great PT to keep you motivated with a great sense of humour then try Gracie always kept me motivated! Tom
Fantastic experience: Excellent gym with great facilities and all classes included with your membership cost! 24/7 key fob access and good staffing levels during the day. I can highly recommend Gracie as one of the personal trainers there and I have been working with her since I joined in October 2021. Both the staff and other members are all very friendly and helpful, and it is a great environment to work out in!
Thanks Sammie. Really appreciate this
Fantastic experience: Really enjoying the atmosphere. Gracie is an amazing PT pushes me hard but is so supportive too. Really couldn't wish for anyone better to help me on my journey.
That's great to hear. Glad to hear that you're loving the club
Fantastic experience: Great gym, lots of good equipment and free weights. Been a member since its first opened in 2020, I'd highly recommend this gym to anyone. Staff are great, really helpful and are always on hand to show you how to use the equipment if your new to the gym. I've had PT with Gracie who is awesome!, she has been a massive help in getting me more motivated to get stronger. Since having PT with Gracie I've noticed huge improvements in my strength training and results. Would highly recommend Gracie to anyone who is interested in having a PT.
Thanks Simon.
Fantastic experience: Having PT with Gracie … she is amazing !! Sessions are hard , but not impossible !! She listens ( to my constant moaning ) & really encourages you when you feel like giving up . Lost just over a stone in a month & feel great . Fantastic PT & love this gym Thank you Tracey Tyler xx
This is great to hear Tracey. Thank you
Fantastic experience: This is the best gym I’ve been to- clean, friendly and full of great equipment. I feel so comfortable, it’s really inclusive, and my PT Gracie is marvellous
Thank you so much for your kind words. Really lovely to hear it
Fantastic experience: Great gym! Great staff! Been a member for 5 months, longest relationship Iv had with a gym. Gracie was first to welcome me and show me around, signed me up for 6 sessions and I kid you not, Iv never felt better. Her body combat classes are also mega fun, she really puts a lot of umphhh into it
Thank you very much
Fantastic experience: Love Gracie she’s a brilliant pt!! Such a great gym everyone’s so lovely and helpful!
Thank you
Fantastic experience: I’ve used a number of gyms over the years, but I’ve never felt at home at any of them until now. The members at Énergie are lovely and genuinely supportive, and all of the trainers are fantastic, especially Gracie. She knows what you’re capable of even if you don’t yet and encourages & pushes you to reach your goals and set new ones. I can see me being a member here for many years to come
Thank you very much for your kind words.
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