The Gym Group Southampton Portswood

Information about The Gym Group Southampton Portswood
Opening hours
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Our comment from FitFit UK about The Gym Group Southampton Portswood:
The Gym Group Southampton Portswood offers an exemplary fitness experience characterized by its clean and well-maintained facilities and a welcoming atmosphere. Members consistently praise the friendly and knowledgeable staff, who provide support and motivation to help individuals achieve their fitness goals. With a good variety of equipment available, including both cardio and weight training options, the gym caters to all fitness levels.
While the gym is described as spacious and modern, some users have mentioned that it can become quite crowded, especially during peak hours. A few members have also suggested that the gym could benefit from additional equipment, particularly in high-demand areas like the pec fly and cable machines.
Despite these concerns, many users believe that the positive environment, including a strong community vibe and regular classes, greatly outweighs any negatives. The Gym Group Southampton Portswood is highly recommended for anyone looking for a motivating and friendly place to work out.
Services, Machines and Guided Classes
The Gym Group Southampton Portswood: Opinions
Fantastic experience: Love training here
Fantastic experience: Friendly, motivational, fun place to train in. Clean today and well run.
Positive experience:
Hi there, thank you for your feedback.
Negative experience: No cleaning stations! What happened seriously considering cancelling my membership
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.
Fantastic experience: I'm a creature of habit and do the same 1 hr 10 min workout 5 days a week and the early starts really set me up for the day
Fantastic experience: Good gym
Positive experience: It's a decent gym in great location. The choice of machines is a bit on the less side, but there's plenty of floor area and the classes offered always seem to have plenty of people taking them. Other gym-goers tend to be on the more "friendly" side of things, rather than unapproachable.
Hi there, thank you for your feedback.
Fantastic experience: Lovely staff, good range of equipment, very clean, highly recommend
Positive experience: It has all the equipment I need, and I have never had any trouble here
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Nice and friendly staff
Fantastic experience: Lovely gym Very friendly staffs and the gym is clean definitely recommend :)
Positive experience: Needs more equipment. The fact that there is only one pec fly is absolutely terrible. It’s undoubtedly the most used machine and yet only one of them exists. It also desperately needs an extra cable machine as well as another bench / incline bench. However the gym is clean and doesn’t look rundown (as yet). Decent amount of squat racks (6 spaces), and leg machines. The glute trainer needs fixing as the handle to easily get in and out of it has been broken for a few months, but its still useable just awkward.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: I've been a member of the Gym Group Southampton Portswood for several months now, and I must say it's fantastic! The gym is always impeccably clean and well-maintained, which makes for a welcoming workout environment. The variety of equipment is impressive, catering to all fitness levels and preferences—from cardio machines to free weights and everything in between.The staff at the gym are truly exceptional; they are friendly, knowledgeable, and always ready to help with a smile. Whether it's giving advice on form, helping create a workout plan, or simply offering encouragement, their professionalism enhances the overall experience.Additionally, the membership prices are very reasonable, providing great value for such high-quality facilities and services. The gym also offers a range of classes that are both fun and challenging, led by enthusiastic instructors who motivate you to push your limits.The Gym Group Southampton Portswood is more than just a place to work out—it's a community where everyone, regardless of their fitness journey, is welcomed and supported. I highly recommend this gym to anyone looking to improve their fitness in a friendly and motivating environment.
Fantastic experience: Always friendly and helpful staff and good equipment!
Fantastic experience: Friendly staff and good environment
Fantastic experience: Great gym, lovely workers and all the equipment you would need.
Fantastic experience: Best gym equipment ever!!!
Positive experience: Brilliant gym with a supporting atmosphere, could do with being bigger cause it's so popular!
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Most gyms, even from this affiliate name are dirty constantly, with lazy passive aggressive staff and tired old equipment. The gym Southampton Portswood contrasts significantly. All the equipment is great quality and new, the gym is regularly maintained and the staff are incredibly friendly. Best gym I’ve been to, unless you need speciality equipment, like a strongman etc.
Fantastic experience: Good gym
Fantastic experience: Gym group is really good and I enjoy my workouts everyday. Everyone is really nice here. Equipment is brilliant and it’s a very friendly environment.
Fantastic experience: Neat and tidy gym. With all the equipment you’d need to get you to your fitness goals. And the convenience of Sainsbury’s in the same building! Definitely worth a try
Fantastic experience: Really good gym, lots of equipment. Can get quite busy as there are a lot of students that go here. But overall really good.
Fantastic experience: Staff all friendly and amazing
Fantastic experience:
Fantastic experience: One of the best gyms out there in the city of Southampton. Spacious, modern and sophisticated gym with more than enough machines and the vibe of the gym is immaculate. Highly recommended !
Fantastic experience: Very good equipment, can do with more cables machines. The team takes really good care of the gym.
Fantastic experience: Very modern, all the machines that I need. Can get busy but depends on the times you visit.
Positive experience: Very spacious and the staff are very hard working but sometimes a bit too full to use
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Good place to relax yourself and good music here~
Fantastic experience: I do flexi-stretch and I love this class. Wish there were more.
Fantastic experience: Lovely gym, helpful staffs
Fantastic experience: Friendly staff members. Free car park for 2 hours. Clean and tidy all the time .
Fantastic experience: I have been a member of the Portswood Gym Group over the past 3 years and it has been a God send. The equipment is always readily available and clean, the atmosphere is great, there is a great mix of people and most importantly the staff are incredible especially.. Debbie the General Manager, her team are exceptional and that’s down to her meticulous work, where she insists on high standards and customer service. Always offering advice on fitness and supporting the clients on their own personal journey. Highly recommend
Fantastic experience: Great place, love it
Negative experience: Well, isn't the Gym Group just the gift that keeps on giving? Paid for a 3-day membership only to discover that apparently, time travel is a prerequisite – dates available for next week only! How convenient! And when I attempted to salvage my Sunday afternoon with a 1-day pass, the code provided didn't work, and the QR code on the app didn't work either. Bravo, Gym Group, for turning me into a modern-day statue, standing outside like an absolute plum. Oh, and bonus points for the lack of staff and a telephone number to call – truly, customer service at its finest! Can't wait to spend more quality time and money at this fine establishment. Not. Will be expecting a full refund first thing Monday morning.
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Positive experience: It's clean but way too small for how many people it serves. It's busy no matter what time I'm there. Between 4-8 pm, it's an absolute circus. Moving around the free-weight/bench section can be borderline dangerous because everything is so close together.
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Amazing workers very kind
Fantastic experience: Great gym, love it :) !!
Fantastic experience: Great gym have been coming for over a year now! Excellent staff especially Tom.
Fantastic experience: Really Great affordable gym with a great atmosphere and friendly staff
Fantastic experience: Perfect environment, good gym culture.
Fantastic experience: I recommend Meg’s training and classes. He really knows his stuff and pushes you to be your best.
Fantastic experience: Really good place to train at.
Fantastic experience: Awesome gym great people and atmosphere would recommend
Positive experience: Really convenient gym at a affordable price, sometimes can be crowded at certain times
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Good variety of equipment and lovely staff
Fantastic experience: Great location, good variety of equipment,
Fantastic experience: Great place to come with friends to get a workout done
Fantastic experience: Good value student gym when you get the yearly membership
Fantastic experience: Good gym, good prices
Fantastic experience: Best gym in Southampton
Fantastic experience: Best gym in the world
Positive experience: Brilliant gym made us feel welcome straight away!!!
Hi there, thank you for your feedback.
Fantastic experience: Gym group is always satisfactory, I like the staff and the amount of machines.
Positive experience: Decent quality equipment. Gets overly crowded at peak times
Hi there, thank you for your feedback.
Positive experience: Nice varied gym
Hi there, thank you for your feedback.
Fantastic experience: Outstanding. Hit my throat amazing
Fantastic experience: Brilliant gym, staff are knowledgeable and very helpful. The facility is clean, well laid out and welcoming.
Positive experience: The gym is always clean and all the equipment is almost always functional. The gym is very busy almost every day, even on the weekends, but there's nothing that they can do about it. The gym is relatively small and there are no other gyms in the area, although the layout could be a bit better, the free weights area is only a very small portion of the gym. The Gym staff are also very friendly, I once had problems getting in, but the manager solved the issue quickly. I just have one issue with the Thursday evening classes, the music is very loud almost feels like a club. I've been to 5 different gym group gyms, including all the ones in Southampton, but none have classes with music this loud. I could even hear the music through my active noise-cancelling earbuds. Being autistic this clash of noises can be overwhelming. I did try and talk to the instructor taking the class (I think he is called Issac), and asked him if he could turn the music down by a bit, I also explained to him my condition but he was a bit curt and refused to turn down the music at all. I get that the class was meant to pump everyone up hence the music, but I don't think it was unreasonable to ask to turn the music down by a bit just to the point I couldn't hear it through my headphones. I don't think the classes should come at the expense of everyone else at the gym. But all in all, it's a good gym just a bit busy.
Thanks so much for your feedback, Gursafal Marwah. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Negative experience: Always packed. Needs more equipment and space
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Ammo energy drinks are amazing !! :)
Fantastic experience: Great gym great staff
Fantastic experience: love this gym, come here all the time
Fantastic experience: Great gym, good equipment and friendly atmosphere!
Fantastic experience: The gym is clean and the staff are lovely!
Fantastic experience: Best protein shake around
Fantastic experience: Lovely gym, equipments always up and running
Fantastic experience: Good little local gym. Well located and kept clean by staff.
Fantastic experience: Very good staff , good installations.
Fantastic experience: I absolutely love the always helpful stuff.
Fantastic experience: I’ve been here for a while and I’m having the best time ever, the staff are nice and kind and very helpful this is the gym to go to aswell it’s got everything you need
Fantastic experience: Amazing facilities and friendly staff!
Fantastic experience: Very nice Gym hood space and facilities
Fantastic experience: Great place for your workout, been there now for more than 3 years
Fantastic experience: Best gym group I’ve been to, staff are amazing
Fantastic experience: Very well looked after
Fantastic experience: Great gym! Lady with the blonde hair is very lovely!
Fantastic experience: Good machine, loads of variety and quality. I enjoy working out here
Fantastic experience: great affordable gym
Fantastic experience: Brilliant gym
Fantastic experience: Clean gym, easy parking and lovely staff!
Fantastic experience: Good gym, has a good amount of equipment and free weights for anybody to get by.
Fantastic experience: Very good gym and there is a lot to work with and also a really nice atmosphere never too crowded
Fantastic experience: good, just too crowdy
Fantastic experience: good
Fantastic experience: Its been great
Fantastic experience: Good gym clean equipment
Fantastic experience: Great people gym experience, I would recommend my friends to join! !
Fantastic experience: Good equipment and friendly environment
Positive experience: Very good but very packed
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: fantastic gym love working out here
Fantastic experience: Very good
Fantastic experience: ⭐⭐⭐⭐⭐ I am absolutely thrilled to share my five-star experience at The Gym Group in Portswood, Southampton. From the moment I walked in, I knew I had found my fitness home. Debbie and Tom, the dynamic duo behind the scenes, truly epitomize excellence in customer service and gym management. Debbie's warm welcome and genuine interest in helping me reach my fitness goals made every visit a pleasure. Her attention to detail and willingness to go above and beyond to ensure every member feels valued is truly commendable. Whether it's answering questions, offering guidance on equipment usage, or just sharing a friendly smile, Debbie's presence elevates the gym experience to another level. Tom's dedication to maintaining a clean, safe, and welcoming environment is evident in every aspect of the gym's operation. His proactive approach to addressing member concerns and his commitment to ensuring the facility is always in top-notch condition is truly impressive. Tom's leadership sets the standard for excellence in gym management, and it's clear that he genuinely cares about the well-being of each member. Together, Debbie and Tom create a supportive and empowering atmosphere that motivates me to push myself further in my fitness journey. The Gym Group Portswood Southampton is more than just a gym; it's a community where everyone feels welcomed, supported, and inspired to become the best version of themselves. Thank you, Debbie and Tom, for your outstanding dedication and commitment to excellence. You have truly made The Gym Group Portswood Southampton a five-star destination for fitness enthusiasts like myself. I cannot recommend this gym enough to anyone looking for a positive and uplifting fitness experience.
Fantastic experience: Chill clean work out space. Loads of different types of training equipment. Friendly and professional staff.
Fantastic experience: Good facilities and friendly staff
Negative experience: Way too full, even at off-peak hours
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: Cramped. Way too busy with teenage meatheads who like to stand around and chat while using their phone at the same time. They don't care and will complain if you try to use the machine while they rest for 6 min... The place is a joke The equipment, and facilities itself is like any other gym group gym it's more than acceptable. The people that come.hwre make the experience awful.
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: I joined the gym 2 weeks ago, had my face to face induction with Leah, who was very articulate and eased me into the set up. She helped me try a few machines, informed me about available classes to meet my needs. Attended her own class and later met Meg and Vicky in their classes and they were wonderful as well. Not to mention fellow gym goers who are helpful. It’s a really welcoming and adaptable environment for the first time gym goer like myself and it has made it easy for me to go back.
Fantastic experience: Great place to come. Staff are so good. Big up to Meg!
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