Derwent Swim & Fitness Centre

Negative experience: I honestly don’t know how people are giving this pool 5 stars. I usually go to York leisure center but decided today to visit derwent as it’s closer to home for a swim. Where do I start, the changing facilities are disgusting with mouldy floors, the toilet stinks of sewerage and is dirty, the showers are dirty and cold. I was the first person in so the water was still and I could see huge clumps of hair and dirt at the bottom of the pool, again there is mouldy floors and underneath the windows are rusting. The pool is split in half so one side is slow and the other is fast swimming, I’m by no means a strong swimmer so i went in the slow lane, I was faster than some so was just overtaking as is usual pool practice,or I stopped to let people get ahead. The life guard noticed this and said I should probably be In the fast lane but I am not comfortable to do this as I don’t want to collide with people who are swimming fast as I’m not a strong swimmer myself. All derwent need to do is add a single medium swim lane so everyone can enjoy their swim and not get in each others way. Really disappointed to be honest as I know it’s a budget pool and gym but everyone should be entitled to clean facilities especially changing areas and pools.

Fantastic experience: I find the facilities excellent and the staff very helpful and polite

Fantastic experience: Nice comment Nice people

Fantastic experience: Plenty of space to swim and pleasant staff

Fantastic experience: Awesome experience

Fantastic experience: Выгодно брать абонемент.

Fantastic experience: I gonthere most nights as I am a member good rates. The gym is very well equipped..

Fantastic experience: A fantastic leisure facility, warm and accommodating for all to use and above all friendly.

Negative experience: Went for a family session swim on Saturday morning, the pool was absolutely freezing most of the kids/toddlers/babies were shuddering. No family changing rooms, only a red stool changing facility in the womens changing room for babies. We were told we could use the accessible changing room for the baby but no facilities in there to assist (changing table) Definitely won’t be returning. Pickering pool is even colder. Looks like it’ll have to be Ampleforth or Scarborough from now on! You want people to get active? Deliver on having proper facilities.

Fantastic experience: Nice pool and good gym

Negative experience: They declined when I called

Fantastic experience: Haven’t been to the pool since I was a kid but recently started going to the gym and I love it! It’s never too busy and there’s plenty of equipment to use. A monthly membership is good value for money too

Positive experience: We used the swimming pool, few people at 13,00, booked online. Very large lanes, well organized, very kind staff. Water in the pool too hot to swim for 50 minutes. Water too hot in the showers as well.

Fantastic experience: Very friendly and helpful staff, thank you

Fantastic experience: Haven’t been to the pool since I was a kid but recently started going to the gym and I love it! It’s never too busy and there’s plenty of equipment to use. A monthly membership is good value for money too

Fantastic experience: greetings for my sauna mates!

Positive experience: Love the pool, enjoying taking our daughters because it is close to where we live. Pre-covid we used to go swimming for a good couple of hours and we did this regularly. We thought this was good value. Since lockdown, the price has stayed the same and was allowed 1 hour slots, but now, you are only allowed to stay in the pool for 50 minutes. It is now, not worth the money to go. It is not like they have a clean down between sessions, either round the pool or in the changing rooms, so why the short sessions? We went today because we haven't been swimming for ages. The restrictions are supposed to be lifting on Thursday but will the session times be increasing??? We gave 4 stars cos the pool is nice and local. We would only give 1 star for the session times and prices. If we had another local pool we wouldn't go at all. Some of our friends feel the same as we do and they have stopped going, and travel to other pools which don't have restrictions on sessions

Fantastic experience: Nice pool and good gym

Positive experience: Great place for a relaxing swim and sauna

Positive experience: Great pool , gym very good , changing rooms good with lockers , poolside small sauna , can be a bit chilly

Fantastic experience: Great place to go. Welcoming. User friendly. Staff helpfull.

Positive experience: Took a grandchild to swimming lesson, everything seems to run smoothly

Positive experience: Lovely pool, clean, well organised for covid safety. There was a fast lane for crawl swimmers and a slow for breast stroke swimmers. The water was very warm, too warm for serious swimming lengths.

Fantastic experience: Positive: Communication , Quality Great staff and a good quality pool what is quite big Lockers and toilets are very good and the gym is a perfect size for the area it’s in

Positive experience: Was really pleasantly surprised with the facility and the offerings of a small gym a very decent pool and just overall welcoming and friendly atmosphere

Fantastic experience: Friendly staff always willing to help

Fantastic experience: Friendly professional staff, clean facilities.

Negative experience: Not geared up for general swimming!

Negative experience: Poor. The equipment was old and not maintained. The gym was tiny not worth the membership money.

Fantastic experience: Great staff and a good quality pool what is quite big Lockers and toilets are very good and the gym is a perfect size for the area it’s in

Fantastic experience: It us super fun I am definitely going again

Fantastic experience: Clean and friendly

Negative experience: The staff are friendly but the changing rooms are absolutely disgusting. It would be useful to have a trial for the swimming lessons so you dont have to oay for 2 months for the child to not like them.

Positive experience: Mostly positives... Friendly staff, reasonably priced, clean facilities and you can use other centres in the area too. 2 negatives not open early enough to swim before work and the showers do not stay on for long enough!

Fantastic experience:

Fantastic experience: Nice pool

Positive experience: This was a nice place to go for an afternoon swim as it was quiet and it was lane swimming. Not too cold, not too hot. The locker room was quite clean and all lockers were well maintained. These take the OLD £1 coin or you can get a token from reception. The sauna was out of order on this occasion but I have used it in the past and its OK. Also situated at this building is a gym which requires membership.

Positive experience: Mostly positives... Friendly staff, reasonably priced, clean facilities and you can use other centres in the area too. 2 negatives not open early enough to swim before work and the showers do not stay on for long enough!

Fantastic experience: Nice little gym with friendly staff can get busy at times

Fantastic experience: Staff are brilliant and friendly. Recommended.

Fantastic experience: Very pleased with my visit here. Changing room warm, clean and ,although a little tired, fit for purpose. Pool is simple but lovely and warm. Courteous staff and free parking over the road in the car park behind the Derwent Arms

Positive experience: FRIENDLY AND GOOD ATMOSPHERE

Fantastic experience: Great gym. Lots of classes.

Positive experience: Tidy place. Pool and Gym are a little small but do the job on the way to work.

Positive experience: Great

Fantastic experience: Excellent resources, friendly staff.

Fantastic experience: A great Gym with swimming pool and sauna

Positive experience: Great swimming pool

Negative experience: Poorly managed with rude staff

Negative experience: Sadly, the staff let the facilities down. They smoke outside the entrance, continue personal conversations whilst customers are waiting for reception services and very rarely seem "active". The changing rooms are often dirty and bins smelly and infrequently emptied.