Harborough Leisure Centre

Positive experience: Cold water, changing room area stinks of urine.

Negative experience: Unable to find a swimming timetable, unable to contact through website. Wow. Worst website I've ever encountered. Guess I won't come for a swim.

Negative experience: The pool is to cold. Changing cuibicles are also quite small.

Negative experience: The worst website I have ever navigated. I just wanted to find out the pool opening times. Jeez

Negative experience: I tried calling as had a new member enquiry. No one answered the phone for several days of me calling. Awful. I’ve taken this as a steer far away and likely a blessing in disguise!

Positive experience: Been swimming here since I was a child, took my kids the other day and it hasn’t changed much but it’s still great, food at the cafe is very poor quality and should be more healthy.

Fantastic experience: Lovely staff, nice and polite and very professional.

Positive experience: I take my girls swimming at Harborough leisure centre at weekends always a nice experience with clean facilities friendly staff.

Fantastic experience: Nice and friendly place to work out and get fit . All the equipment is new and there's nothing you can't do . You can swim and do lots of other activities. Parking is also available .There is also a nice cafe where to can have a light lunch and hot drinks .

Negative experience: My kids have been having swimming lessons here since 2021. In general the staff are pretty good, with the highest commendation going to the instructor in the youngest poll who is simply amazing. However recently there seem to be too many children in each class meaning that lessons start late or the criteria isn’t signed off because the instructor doesn’t have time or never has a tablet. My daughter has been having lessons for the last 3 months without having a single thing signed off, even though she has clearly been full filling the requirements. Either it’s incompetence or they are milking the monthly membership. Either way I’m not impressed.

Fantastic experience: Always a great experience going to the centre. Top management and staff

Fantastic experience: Good place for gym, swimming and more activities.

Fantastic experience: I’m recovering from a Spine operation and was advised to contact the Leisure Centre to get some much needed physio I cannot speak more highly of the staff there especially Nicky the personal trainer. I am so much better with her help and advice. Can I thank also the blonde haired young man who sorted all the paperwork out for. I’m sorry I didn’t get your name. The cafe is good too and after physio desperately needed haha Thank you all

Positive experience: The only thing that is missing is a shower room. There is in the swimming pool area but not for the gym. I would still come and exercise there because it is always clean.

Fantastic experience: It offers the full package, gym & swim plus classes. A good asset for the town.

Negative experience: No one answers the phone. I can't believe there isn't someone available to answer after 30mins of trying.

Positive experience: My experience, i use the gym so i can only comment on the gym its a great gym with free weights and machines and cardio , Here is the but there is shall i say younger person's use their phones more than a work out . I use the gym in the evening so there seem's to be very few staff to police this .

Negative experience: Dreadful dreadful website and app! Can’t login, no password comes through, no response to my emails to reset it. Just take my money and then aren’t bothered! The lady on reception however was very helpful…but the website and app are shocking!

Negative experience: Fantastic new facilities. But seems to be poorly managed ATM. The conditions our youngest swimmers are having to deal with at harborough everywhere active is not acceptable. Blue lips and shivering from the cold water with swimming teachers even struggling with the temperature. Staff ignoring repeat pleas to improve the conditions. Success starts at grass routes. It won't if they are afraid to even get in the pool.

Fantastic experience: Looking good now the refurbishments are complete.

Fantastic experience: Great place.. kudos to the staff and trainers.. always helpful and positive!

Fantastic experience: Favourite pool when my children were growing up and now my grandchildren's favourite

Fantastic experience: This is a brilliant facility with a lovely community feel. The staff are friendly and helpful and are always prepared to go the extra mile. There are many activities to choose from here and it has so much more to offer than just a gym and swimming pool. There is some refurbishment going on at the moment but once that is completed it will be a wonderful facility for the people of Harborough and beyond.

Positive experience: Swimming pool is designed with lane swimming more in mind but there is areas with shallow parts for little ones. There is a single tube slide which is fun enough, but not very big. But it's lovely to have a quick hour swimming locally.

Fantastic experience: Harborough leisure centre, has a wonderful swimming pool, and now that the centre has spent some money refreshing the facilities, they look and feel so much better. Soon the new gym facilities will also be available, so there will be something for everyone to stay active

Negative experience: Don't bother calling no-one answers.......ever. on hold for 32 mins before I gave up, from first thing this morning If the app worked flawlessly it wouldn't be such a problem. It doesn't

Fantastic experience: The new gym is the best I’ve ever been a member of. Good value for money.

Fantastic experience: Brilliant and getting even better right now .

Positive experience: Not the best but does what I says on the can lol

Negative experience: The changing rooms are incredibly dirty and unpleasant for the pool and the smell of urine is very overpowering. Cleanliness is clearly not something that the management team seem to value. You know your in for a good time when even the lifeguards chairs are covered in rust and filth.

Fantastic experience: Nice staff seems ok was just here for a race so can't comment further

Fantastic experience: Nice staff seems ok was just here for a race so can't comment further

Fantastic experience: Have a lovely swim in the slow labe this morning.

Positive experience: Blood donation session please book an appointment before you arrive thank you

Positive experience: Not enough working lockers

Positive experience: Swim coach Julie is really nice and booking system is easy. Really wish cleanliness was a higher priority, changing rooms particularly the floors can get pretty gross-people ignore the no outdoor shoes rule. and it would be good if toilets had any heating so there wasn’t always pools of water left on the floor.

Positive experience: If you are after some leisure, in Harborough, this is a place to visit.

Fantastic experience: Had a birthday party here and hired out the pool. The children had a great time and we were also allowed to use the cafe area for our food. Many thanks to the staff

Fantastic experience: Very helpful, pleasurable experience.

Negative experience: DIRTY! Spinning room is appalling nobody wants to be breathing in dust, fly and bug excrement while exercising? 2 weeks ago I brought to their attention only to return today and find that nothing at all had changed! I was met my an argumentative lady claiming to be the owner of the gym, later turned out to be just a gym worker who made excuses about its condition and even went as far a scratching the dead flies off the big screen with the sleeve of her jumper, spitting on her finger and scratching away with her fingernail. I was appalled by the lack of respect, decorum and customer service. I would not be surprised if Health and safety were to visit anytime soon!

Positive experience: Good pool and good service.

Positive experience: Daily management a little hit and miss

Positive experience: This was outside on the playing field

Fantastic experience: Отличный бассейн для детей!

Negative experience: Discussing rubbish every where dirty nappies in the showers never will I go there again very very disappointed

Fantastic experience: Great leisure place. Always busy.

Negative experience: Worst website - universal problem with everyone active. Worst booking system. Facilities at the centre are not that bad… just dated and in need of a bit of an investment.

Negative experience: It’s a council run leisure centre so what do you expect? Can’t believe there isn’t a Virgin or something similar here.

Negative experience: Water is ok. The rest is a bit dated s f could do with a refresh. Especially the moldy ceiling above the communal changing areae

Fantastic experience: Good value for money when you sign up to a membership. I try swimming, Body Balance and gym.........several times a week.

Fantastic experience: Great sports centre with helpful staff Sports hall set up today with Blood donations from the Leicester Mobile team who were brilliant as usual check on NHSBT website where you can donate Swimming pool here has slides and shallow area for little ones as well

Negative experience: The gym is OK but the showers in the men's changing room are luke warm at best. Not really good enough for £34.99/month!

Positive experience: The swimming lessons have really improved in recent years. The changing rooms are terrible though. The floors are always filthy and there’s no drains along the cubicles for excess water. Plus, no underfloor heating so the floor is always wet and mucky. Corby always seems infinitely cleaner, probably because they have the drains and a warmer floor. If you’re looking for kids lessons try to book in with Julie or Nic. They’re fantastic teachers.

Fantastic experience: Depends on your expectations and what you’re looking for, but for a pool of this age (80/90’s with little investment) and for the price I think it’s great for young kids. All seem to be having a great time at family sessions. Anyway, reason for the review was to just mention Dillon who is one of the life guard staff. He was really supportive and helpful to my child who has special needs. Thanks Dillon!

Fantastic experience: Best pool I found locally during our brief visit from Australia. Staff were friendly, and they were happy to let me pay per visit rather than hassle me about membership. The regular swimmers in the 6:30am slot were all really friendly to a new face in the pool too

Negative experience: Friendly and helpful staff! … but the changing rooms were dirty and needed a deep clean. Black mould could be seen all over, hadn’t been cleaned properly for some time. Didn’t feel pleasant! Image to demonstrate, worse in places!

Negative experience: I have to use the swimming pool for both my kids swimming lessons the swimming teachers are amazing but the pool and changing areas are so dirty and disgusting that it makes me feel sick. I have had to change my daughter in the toilets just to find a cleaner area for her to stand. I have raised this twice to staff on different days, once I got told they don't have enough staff on to clean and once they just shrugged their shoulders. The floors are so dirty covered in mud dirt and clumps of hair there isn't anywhere you can walk in bare feet. Really disappointing because the people teaching at the pool are great it's the only reason I haven't cancelled the lessons yet.

Negative experience: Poor swimming facilities especially given the expensive price. Nothing is ever clean, men/female showers are never open, the communal showers are regularly cold and don't stay on for more than 1 second. The whole place needs a revamp, avoid. Harborough needs a good pool.

Negative experience: Changing rooms are old and gross. Swimming teacher looks like she can't be bothered. Website couldn't be designed in a less user friendly way. Nobody answers the phone.

Fantastic experience: We go to the swimming pool when I'm up to visit my mum and the kids LOVE it. Sincerely- it's such a great pool. I live in London and there are few pools like this. Lots of bad reviews about the changing rooms which I think could be cleaner but are fairly standard for the number of ppl coming through. Didn't Interact much with staff so can't comment on that side. Just love facilities!

Negative experience: Pool was fine. Pleasant temperature, not too busy and enough lane space. Changing rooms another story. Chewing gum stuck all over cubicles. Floors filthy. Clogs of hair in drains and not cleaned away. Smears on cubicle doors that look very unsanitary. Made me feel disgusting getting changed after swim. Needs a revamp and for staff to care about cleanliness.

Positive experience: Our local swimming pool. Getting a bit dated now but still good.

Negative experience: I have tried a number of times at different times to get through to reception and even an attempt to transfer me to an Everyone Active manager resulted in getting cut off ! Emails do not work frustrated

Negative experience: A total joke from start to finish joining the gym. Watch your direct debit they take what they feel like! Especially if you sign up as concessionary, supply necessary proof but keep re requesting it

Negative experience: Cannot get through to anyone to ask about summer timetables and booking. Just rings off. Same issue in oadby branch. Obviously a universal issue with everyone active! Won't be attending if I can't find out the information I need.

Negative experience: One member of staff at the reception counter is very unfriendly and doesn't appear interested in actually signing up new members. One member of staff is actually friendly and helpful. Try and work out which is which when you visit!

Negative experience: It's quite sad to rate my local gym 3 star . I have been going to this gym past 4 years. Quite good when I started. Cleaned, tidy, very helpful and friendly staffs. Always one instructor was present whatever time u come to gym. These days no instructor at all, dirty floors whole gym, messy areas. New girls sitting on reception look miserable- don't have a clue what's going on. I'm very disappointed honestly n very sad to say this ☹️☹️☹️

Negative experience: Good points: classes are great and it’s convenient. Bad points: the membership team are completely useless and unprofessional, gym staff can’t be bothered and it’s dirty

Fantastic experience: Great place.. Friendly, helpful. Nice facilities. I love Aqua Aerobics. Both instructors are brilliant.

Positive experience: Excellent swimming for little ones. The only annoyance is that it has a slide but only uses for a few mins at a time then turns off again. Found out today 26th June 2022 that you need to register and be a member before you are allowed to swim now.

Fantastic experience: Can't ask much more from a local centre; all facilities and good customer service.

Fantastic experience: Swimming with my grandson in the tiger pool great fun, freindly staff

Fantastic experience: Great entertainment in the pool wonderful flume that sadly wasn’t open but apart from that i’m rating this place a 5/5 wonderful pools can’t wait to go there again in the near future

Positive experience: Good for badminton

Negative experience: Unfortunately due to the animosity and outright rudeness of 1 staff member, we won't renew our 3 memberships. We would like to support the local leisure centre but the philosophy and atmosphere is all very wrong. Its a shame as it takes the enjoyment and fun out of the experience. I would like to add that the dedicated reception staff, crèche and swimming teachers are excellent.

Fantastic experience: A brilliant range of facilities that I’ve loved using for the last year - never had a problem booking onto numerous sessions using the app, friendly staff and fab to have the pool included in the membership - great value!

Fantastic experience: Jake and his team are marvellous at Harborough leisure centre. The gym is very Covid secure with plenty of cleaning stations & the gym goers are polite & follow the guidance very well. I have only joined when lockdown eased. Joining was easy and had a good chat with Jake beforehand and he answered all my questions. Such a lovely bloke.

Positive experience: Not a review of the classes, but of the facilities - getting a bit tired to say the least! Has a feel of a school sports centre from the 1990s. Gym area with machines is relatively modern but quite small. One water point was also not easy access, not obviously signposted. Staff are friendly though and willing to help!

Fantastic experience: The staff are always friendly and helpful the pool is lovely and the changing room and showers are always clean

Negative experience: was absolutely awful, booked a court for an hour online and upon arrival were forced to wait 30 more minutes by the manager and after waiting 30 minutes were then told that we could not play by a rude and incompetent manager, do not go to this sports facility, the management is extremely poor and cannot deal with small issues at all. Terrible all round experience.

Negative experience: This place is in a very poor state, especially the swimming area. Broken tiles and damaged rails that we've seen kids cutting themselves on. Dirty changing rooms, even at opening. Uninformed staff, generally disorganised.

Negative experience: If you're thinking of hiring the hall/gym for a scooter party - don't! My son's 4th birthday party was a total shambles thanks to grotty and run-down facilities, bag management and poor staff attitudes. It was dangerously hot, bins over flowing with rubbish, no supervising staff. Shocking.

Negative experience: My 5 year old and I went swimming last week, some obnoxious teenagers were throwing a ball (that hit us) and jumping about in the kids pool. The young lifeguards did nothing despite their policy - The manager sat and watched them, then denied it. Tired, dated facilities and a very young management that doesn't care about your welfare or enjoyment. UPDATE SEPT 2020; Want you to book on their app, not answering phones, just says lane swimming no family swim but can't speak to anyone to ask - Still a badly run Leisure Centre.

Positive experience: Good pool. Warm changing rooms

Negative experience: Website unclear, opening times for the gym unclear.

Negative experience: Watch out! Don’t get a job here they don’t pay you!!!!!!!!

Negative experience: Everything is too hight price

Negative experience: Have tried to contact countless times but phone never answered, was looking for gym membership but won't bother & will look elsewhere. Customer service appears non existent!

Negative experience: Poor staff, day one never given a tour or explained how my memebership works.When at the end of my 1 year contract they would not let me call in and cancel the month by month payments with out first wrighting a request one month in advance.basicly trying to make it hard to get out of their billing system.

Negative experience: Not been to this leisure centre for many years, but have just taken out a swim membership as it was the cheapest locally. Knew they had a recent refurb but to me, other than some new changing cubicles and lockers and some new bits in the kids area, absolutely nothing has changed. Decided to go to the #thisgirlcan swim session (which is the ONLY ladies only session) as the website made it sound great and I joined in the hope of being more confident. Nothing promised on the website was there, no helpful staff to show you where to go that have been specially trained for the sessions, no one to give you a box to take poolside for any extra bits. There was no one to 'be on hand to provide guidance and support, or just to be a friendly face while you’re getting used to things'. The only people there were 3 lifeguards, 2 of which where cleaning the changing areas and the receptionists, nothing about this girl can was mentioned or advertised anywhere. Quite disappointed really. Starting to wish I'd paid more and gone elsewhere

Negative experience: In dire need of a full refurbishment. The Gym is okay but most of the place is very tired. Swimming pool is okay but pool side toilets have standing water and often smell. [Edit a year on]. Still dire and dismal, poor processes, disorganised, don't answer the phone. Abysmal.

Negative experience: Had a dispute over my membership. Was told I had taken a new agreement out in 2008 which I disputed. When I asked to see a copy of the 2008 agreement the manager of the cente wrote to say he had a copy of the agreement but not a signed version!! Now going to Corby Leisure centre which is much cleaner, the staff actually want to help you and it has a nice health suite. Would have given it nil stars but software would not let me.

Positive experience: A reasonable leisure centre with a pool and large sports Hall.

Positive experience: Good amenities, nice cafe, open good hours

Positive experience: A good place to enjoy a game of badminton.

Positive experience: Facilities are dated but staff are friendly.

Negative experience: Overall, facilities are shabby and tired despite the recent refurb. Sadly, staff are poorly trained to deal with solving membership issues, nor are they consistent in the recounting of leisure centre policies and procedures. Cafe is nice enough though the refit of the cafe looks cheaply done. The staff are friendly and helpful. They make most food to order, but did from that chilled unit isn't cold at all. Good array of gym equipment which is kept very clean. Most Trainers are friendly and approachable. The floors and walls were finished to poor standard of quality. Air con is incredibly poor which is really hard to endure in summer months. Toilets & showers Just gross... Wet, dirty, smell bad. Often tiles and light fixtures are broken and most facilities are dated. Swimming pool The pool itself is nice, but they do not sufficiently control three heat an humidity pool side. This is particularly of concern in summer for small children and the elderly who struggle to sit pool side for any length of time like for example during swimming lessons.

Negative experience: The Leisure Centre itself is functional but pretty dire, despite the so called 'refurbishment'. But the real disappointment is the total lack of Customer Service. We have unsuccessfully been trying to cancel our Membership for 2 Months whilst the Direct Debit continues to be taken. Only to be told by the Membership lady that we had lied that we had tried to cancel and if we stopped our DD then Debt Collectors would be called. The rudeness shown to my Wife was disgraceful. There are Gyms in MH with better facilities, better equipment and with Staff who care about you.

Positive experience: Disabled car parking areas to small, food in cafe from chiller not cold,

Positive experience: I have been swimming here most mornings for about 6 months & find the pool to be not too crowded early in the morning and the water temperature about right for me. However, during this summer the changing rooms have been too warm on some days.