1Rebel Victoria

Fantastic experience: Very nice facilities, if you've been to other 1rebel locations it's one of the better ones (and their standards are already quite high). If you haven't been expect nice shower facilities, lots of space, friendly staff and of course chilled towels at the end of your workout.

Fantastic experience: Best ride classes in the city. Unbelievably great atmosphere!

Fantastic experience: Great fitness concept. Loved the vibe.

Fantastic experience: Loved instructor April's class I did today. I did a class with a different instructor a couple of weeks earlier and it was impossible to do. She didnt even seem to notice 2/3 of the class were constantly stopping. She just ploughed through lol. So like most clubs it depends on the Instructor.

Fantastic experience: What a lovely place! Super well equipped facility. Futuristic design. The music was extremely loud during the session which they did warn about previously. I just forgot to put my earplugs in. The staff is so welcoming, helpful and lovely! They gave you big, small towels. Even fancy mini cold towels with lavender scent are available from the fridge in changing room to refresh the face after the session. Big changing room with many showers - wish I would have known about it. Perfect to shower and change after session. I enjoyed my time here and I felt I was very welcomed from the first moment.

Fantastic experience: Great class and gym!

Fantastic experience: Dana, Jono and Jess P's spin classes are AWESOME. Front of house team are super lovely and helpful

Fantastic experience: Really enjoyed Abi’s reformer class!! Their protein shakes are good as well!

Positive experience: Went here for a class recently, enjoyed it but probably prefer some of their other studios. Class was fine, but wasn’t blown away.

Fantastic experience: I’ve visited this location twice now and have taken Nina’s 12.30pm spin class, I really enjoy her spin class and have purchased a class pack purely for the ride classes. I really enjoy the ride playlists they are very boosting and motivating and the instructor is really motivating and uplifting too. I like the choreography and don’t find it difficult at all, the trainer is always giving suggestions and alternatives if you can’t do certain movements so I do find the class inclusive. I love the facilities here at Victoria, there’s lots of towels and sweat towels in no short supply, the changing room seems to have everything and toiletries like deodorants, shower gels, hair pins, hair gels and spray, sweat bags for my sweaty clothes ect so I don’t have to worry about lugging a load of things with me I can just worry about bringing myself. I would recommend here for the ride classes

Negative experience: Unwillingly and through the lack of transparency and unfairness 1Rebel has dragged me into a membership I didn’t sign up for. I thought I was buying a 10 sessions package… pressed literally two buttons (one of them was me paying)… and that’s it. Turns out it was a membership. When I was paying, there were NO SIGNS of any T&C, any policies, and additional notes or rules. They drag people into a contract making it super super super easy for them to enter but IMPOSSIBLE to leave and that is their trick. Now I’m still fighting to get my money back, but I’m being ignored and not valued seriously. First time I called 1Rebel to talk about it, they told me that I can email them, I told them that I did but emailing back and is not getting us anywhere, I specifically asked to talk to the manager on the phone (because talking things though is much more effective than emailing), to which their said that they can’t help me with that, they can only email me the number of manager or the manager will call me back. Guess what??? They never emailed me the number of manager and never called me back. Be careful everyone, stay away from 1Rebel… don’t make the same mistake as I did. With big companies you can fight for your rights only in a team, not alone … please, if anything similar happened to you, comment below and we can fight for our justice together.

Positive experience: I love the spin classes here. It’s worth trying a few different trainers out as the quality of class does vary depending on who you have. Holly’s and Adballah’s are ALWAYS amazing. I personally don’t enjoy Janine’s classes as I always struggle to hear her over the music.

Fantastic experience: Victoria is a very cool and spacious gym offering Ride and Reformer. I have trained with many instructors, but Megs rides are great, fun and energetic. It's a great environment and space for a workout.

Negative experience: What a disappointing experience. Predatory subscription practices and no reasonable cancellation option. My 5 weeks of a new activity to see how I like it turned into 12 months . There’s no reason in this day and age cancellation notice should be longer than 30 days with a clause that any special offers would be negated and full price for the period used applied. Anything else is an immoral practice, especially when signing into this 12 month contract is done with a click of a button. This sort of business model is disgusting and illegal in a lot of countries. If you are in the same position make sure you take the time to post a review to every platform you can find (that’s what I’m doing). You could save someone like us from falling for the same scam!

Fantastic experience: I just wanted to write a review to give about my experience with 1 rebel as ive been coming for about a year. Abdullahs Monday classes are the best, hes an amazing instructor always pushing people to go that extra step further with his amazing playlist. Kims pilates classes have been amazing, ive been attending for the past couple months and she’s made me fall in love with pilates as I used to struggle before. She’s super attentive, can work the room and always has an amazing playlist. Last but not least I wanted to send a special shout out to Patrica whos been absolutely lovely and just a nice face to see and speak too! She’s always helped when ive had issues with my locker and just making me feel comfortable!

Fantastic experience: Love it here. Reformer classes are so good, you work on little muscles you didn’t even realise you had. And never regret going to a Ride class either. Lots of top instructors but Abbie and Becca are particularly fabulous. Overall it’s a great space to work out in!

Fantastic experience: I've been coming for some time now, and I can assure you that they have the best spin classes with the best trainers - always full of energy and always there to motivate and push you! The back of house team ensures the place is always clean and organized, and they are always there to help when we somehow still get stuck with the lockers. The front of house staff is incredibly welcoming, a big shout-out to Lucy and Alex, who are always smiling and spreading great vibes. I highly recommend this studio! ✌

Fantastic experience: I’ve been going for over a year and the classes are a great workout. The instructors are all brilliant and it’s very well located. Charlotte also was incredibly helpful with helping me book some classes when I was having a couple of issues!

Fantastic experience: I was a total disaster in the gym today (newbie alert! ) but a lovely worker called Mia helped me out! She introduced me to the spinning bike thingy, and at first, I thought I was going to fall off. But Mia was super helpful and kept saying, "You’re doing great!" Like, I don’t know what I was doing, but somehow I felt amazing after. Mia is my fitness fairy now. Thanks again! X

Fantastic experience: Gerrado is amazing & always super helpful! Great gym & such lovely staff. Thank you!

Fantastic experience: I thought after 2 years of being with Rebel I would amend my review. Classes and instructors are great, reception is lovely and extremely helpful General Manager, Abbie Stenhouse. I would also like to give a shout out to the amazing cleaning staff for keeping everything so perfect, clean and sanitised. I think the being on time for class is actually very good, it’s done mainly for safety and comfort of anyone joining the class, you need to know how to use the equipment and inform your instructor if you have any injuries or adjustments that may need to be accommodated. What at first seemed like a frustrating rule made more and more sense as I attended the classes, the instructors are there to make sure you are safe above anything else. I highly recommend Rebel. Thank you to all the staff for making keeping fit safe and enjoyable!

Negative experience: non existant customer support or service, daylight robbery on cancellation fees, avoid

Negative experience: Really disappointed. I’ve been a member of Rebel for over 12months and fell pregnant. Rebel outwardly present a very diverse image of inclusion and equity - unfortunately my experience was anything but. Most frustrating has been the challenges faced when trying to pause my account. The team at Victoria have been incredibly unsupportive. I was primary dealing with a representative called Kirsty who blamed other team members for their miscommunication and that the team are dealing with issues on their latest app upgrade. It’s been a real shame to end on such negative terms where I haven’t been able to use the passes I’ve paid for and been told to email in or pay more for the classes that I’m already owed.

Negative experience: i paid £40 for the worst exercise class of my life (including the stupid socks, which are a ripoff). this was my first ever reformer class and i didn’t know what i was doing. i couldn’t hear the instructor over the music, and i couldn’t see her because she was in line with my row (stupid) so i had several bodies/machines between me and the instructor. there was also a column next to me which restricted my view - should come with a warning like theatre seats. bloody awful…. don’t go here….

Fantastic experience: Conveniently located right next to the Victoria line it is very easy to get to. The staff are friendly and very helpful. The instructors are amazing, every single one of them! I’ve enjoyed every single reformer class I have taken. Make sure to have reformer socks, or else you will have to buy some. Would highly recommend this studio!

Negative experience: #neveragain Worst experience ever. You need to buy THEIR socks for £14. You need to arrive 10 minutes before the class, otherwise they won’t let you in. I’ve arrived 6 minutes before the class, all prepared, no need to change. Took me another 3 minutes to buy their socks. Then my locker did not work which made me arrive to the class 1 minute before the start - for which I was then refused an entry. If the induction is mandatory for everyone, maybe do it at the start of the class not to ruined your customers experience It’s funny to read everyone posting the same about 10 minute

Negative experience: Somewhat double standards with the late policy - the amount of times I’ve been to a ride class and the trainers have started the class late is too many, but if you arrive 1 min late from work they’ll charge you and not let you in with no questions asked. Such a shame as won’t be going back now and not really practical for anyone with a job

Positive experience: The facility and class were great but customer assistance could be further improved.

Negative experience: I sincerely hope you go out of business. Horrible service and will never return.

Negative experience: I went to the last class of the day on a Saturday, arrived 10 min before it and was my first time in the gym. The staff was not friendly, rushing me and didn’t explain me how the gym worked. After the class I had to go and ask if I could take a shower and where could I find towels and they said I didn’t had time because the gym was closing in 10 min… What is the point of closing the gym 10 min after the class? They should give more time for people to use the facilities and not rush everyone…….. I went, took the shower and was pushed by the staff to be quick, they were staring at me making pressure… The class itself was ok, the Pilates teacher didn’t really care about you and how you do the movements. She is there just to ask you to do things. Not coming back!!!!

Negative experience: Really poor experience and service - assigned a tiny bike that didn’t fit/suit me. Moved to a broken bike. Walked out the session early which was a bit humiliating. 1Rebel didn’t care, do anything to make amends, or even apologise

Fantastic experience: Did my first reformer class yesterday at 11:15, awesome workout, challenging and fun, and holy hell my core is crushed today haha. So sore. Hats off to anyone that does this regularly, great workout and wakes up muscles we don’t often use.

Fantastic experience: love the classes at 1rebel. Jamie at the front desk was especially lovely and helpful, went out of the way to help me. Thank you!!!!

Negative experience: Very unprofessional. Took my money and didn’t let me attend the class i paid for and did not let me reschedule or get a refund even though i did reach on time. Very disappointed

Negative experience: Be aware that if you do the reformer class you have to buy £15 socks. I decided not to do the class (on pure principle of being forced to buy socks I’ll never use) and one of the women on the front desk loudly declared “it’s just a pair of socks” as I walked out. Was quite funny but at the same time pretty rude. Keep your socks mate.

Negative experience: Poor customer service especially for class pass users. Really a shame as other 1rebel studios are far better. I would have been a regular here as this location is convenient for me, but not anymore...!

Fantastic experience: Such a great concept. Love it and super easy to book. Also towels, water bottle, great facilities.

Negative experience: Worst costumer service ever! Arrived at the class on time, no one told me anything aside from please go inside and sit at your machine. Instructor was about to give an induction to people who had never done pilates which I didn't listen to as i have done pilates for years. I flagged to the teacher that i had a health issue and he asked me if i had been at 1rebel before. i said no and I was asked to leave as i missed the induction even if I knew how to use the machines. at reception they refused to give me my credit back as i should have read the email and it's not up to them to let me know I should attend the induction. Needless to say I will not book any more classes at 1rebel as thankfully London offers other alternatives that this company has proven are much better.

Negative experience: Amazing classes however, the customer service doesn't quite measure up to the standard set by other branches. It’s a bit disappointing when the support doesn't match the quality of the workouts. Overall, great for fitness, but could improve on the service front.

Negative experience: Re. the Ride class, the trainer/general staff didn’t provide a substantial induction. The trainer just told us from her mic at her podium, to adjust the bike to waist level, and the sound wasn’t that clear. It makes more sense to have a hands-on approach - your staff could easily spread yourself across the room, to ensure attendees are comfortable, especially with fitting the cleats, but quantity over quality seems to be the move. V energetic trainer, which is good, but KOBOX, as well as this place, don’t seem to have a customer centric approach.

Negative experience: booked a class here and turned up a couple mins late.. They wouldn't let me in, which isn't normal for most classes I'd been to and the class had barely stated so it should've been fine to let us in. The main problem though is the app classpass that they work with. They didn't know much at all about how they work or how to get a refund, and we were told that the fee for being late is $20!!! . This is more than it cost to book the actual class, which is absolutely ridiculous. I'd recommend not using classpass at all.

Negative experience: Botched & broken system. I arrived 12:14 for a 12:15 appointment. While paying for socks inside the gym it got to 12:16 and these people wouldn’t let me in. Claiming the door is locked which isn’t! While in the gym people go for bathroom breaks and I have been In there. Wasting peoples time and money is not the way to go. Clearly they are used to handling matters in Barbaric ways. So disappointed. I just signed up with a better gym in Knightsbridge and I was sure to ask about their policy on one minute late coming. Understandably they responded that such policy should be considered absurd and wrong!!! Do NOT use 1Rebel. I left my credit with them. Horrible experience. I’m glad this happened in my trial period!

Positive experience: would like some more Britney or Justin Bieber or Taylor swift ride !!

Negative experience: Tried the reformer class through ClassPass. I've done loads of Pilates classes in the past, both traditional and non-traditional/more intense. When I joined the class, I was told this would be a "more intense" class, unlike traditional pilates. Workouts do not need to be intense to be effective, but unfortunately, this class is neither intense nor effective. You basically just do very light bicep curls or lunges without really making use of the reformer machine in any meaningful way. You'd be better off just doing a workout on your own or a traditional pilates class. Additionally, no instruction or hands-on support was provided, and the instructor was hard to understand. Amenities are nice, but I believe for the QUALITY of the workout class, you are grossly overpaying for 1Rebel. This is also the only studio I've ever been to where they charge you for earplugs.

Negative experience: The front desk receptionist are so rude its my first and last time trying this place

Fantastic experience: Love the themed classes here! The ride is just immaculate and so unique in London. I’d recommend picking a spot on the floor, as the balcony can be a little quiet (dare I say!). If you’re looking for a club atmosphere, book a themed class here for sure!

Negative experience: I love the classes and the instructors but the customer service on the 10 sessions per month at £140 is awful. Such a restrictive contract. Can’t book for the month ahead until your direct debit comes out so prime time classes fully booked, can’t change a class within 12 hours without a £15 fee. Can only freeze once. I’d seriously think about the contract before considering signing up.

Fantastic experience: AMAZING! Great facilities, great products, amazing teachers and classes are HOT

Fantastic experience: Love this studio! Such lovely staff, too. I was helped today by Ben (I think that was his name) and he was sooo helpful and understanding. Thank you!

Fantastic experience: Amazing spin class, lights music and instructor

Negative experience: I had a bad experience today because I didn't enter the classroom early and the teacher was very rude and asked me to leave. The coach's name is Gabby

Negative experience: Have been going to 1Rebel Victoria for about 3 years. I took a reformer class last week that was just awful. The instructor offered no help or variations even though it was clear people didn’t know what was going on. I emailed to see if I could get the session back to use in another class as this one was so poor, and the response was that they are ‘sorry the class was not to my liking’ and that I need to take it up with classpass. I love reformer Pilates - this was an issue with instructor. This is also not a classpass problem, but a 1Rebel problem. I have cancelled my upcoming sessions.

Fantastic experience: Reformer pilates is great

Negative experience: This was my second time giving 1Rebel a try. Despite the poor service I have had at Angel. Be weary as you may not be able to take part in class, even if you are present for an induction. I would like to think of myself as a seasoned fitness enthusiast; so I have done Reformer Pilates before just not at 1Rebel, which requires an induction if you haven’t already before. I came for Reformer with Emma and was present for the induction, after the 3-4 minute pre class announcement. She was busy talking and did not mention about first timers so as someone that has done reformer before but not at 1rebel; I was fiddly with the equipment getting into the warm up. Emma then said I should have let her know about being new - even if she was talking? She proceeded to go back and forth about it in front of the class - I ended up having to leave the class that my friend paid for me to go to. So unprofessional and disappointing to say the least, and will definitely not be attending another class at 1Rebel. Shame as it used to be a favourite in 2016. If instructors don’t want to do their job, they are definitely in the wrong industry.

Negative experience: Never again :( I arrived 8 mins before my reformer class and I was not allowed in as i needed to quickly change and because I have not done reformer pilates before at this studio I needed to be present for the induction. I have done reformer pilates many times before and I have been to 1rebel before as well (not to reformer class). It is incredible frustration that the instructor showed zero flexibility. The class was super hard to book, I literally had to set the alarm at 5am the Wednesday before to book it (which is when the bookings open when you use class pass), the only slot available in the evening was 4.45pm. I worked through my lunch break just to be able to leave work early and make it. 1rebel is super expensive for me and after all my effort being denied to take part of the class felt devastating. I was not even late I needed to change so probably would have made it into the studio only a couple of minutes late. Such a rigid approach is truly disappointing, shows zero customer care and understanding.

Negative experience: Terrible attitude by the front desk. 3 mins late to the class (having rang prior to tell them) and refused entry. Which I understand may be their policy but still, no help or suggestion to rebook another class. Awful customer service.

Negative experience: Usually my favourite 1Rebel but experience soured a bit after my watch went missing from the changing room after I had to move out a broken locker before a class. The lockers often don’t work so be careful of your belongings. Really upsetting as the watch was of sentimental value. I didn’t expect this to happen as most people are lovely in my experience, so thought worth sharing. If anyone picked up a watch by accident on Wednesday 17 Jan please hand it in!

Positive experience: I attended the reformer Pilates class at 6:15am which was a good class but the opening staff the front desk had quite an attitude this morning. The Pilates instructor was kind and polite, although as it was my first time at 1rebel I found myself constantly looking around to understand the next exercise as he didn’t explain it much for first timers, it would’ve been nice if he explained it to those who are not regulars.

Positive experience: I do spinning (ride) at Victoria. Absolutely love it.

Negative experience: Arrived at 6.30 exactly for a 6.30 class after having tube delays. Staff would not let me enter the class and were not understanding of the situation. Will not be going back

Fantastic experience: Great cycle class but not beginner friendly

Fantastic experience: I honestly can’t say enough about the Victoria team at 1Rebel, they are all so welcoming and accommodating and go above and beyond for their clients! I feel like they are a true community of positive and inclusivity. Alex, Ian, India, Jen are a few of the amazing front of house, they work so hard and have such great patience and care a special shout out to Marge, she is just the best and so hands on ✨ and not to mention my favourite trainer Bennie, I believe that he truly is an asset to 1Rebel and is the reason why I love 1Rebel, his positivity radiated throughout each class, each week making london a little easier for everyone surviving their tough work week coming to a close ✨ I don’t know who reads these but I really hope this helps who ever does. Thank you Team! Love Vicky B ☘️

Fantastic experience: Don't know what these reviews about rude staff are about - they're all lovely! Very responsive to queries and when resolving any issues and super friendly. This is my favourite branch by far

Fantastic experience: I love 1rebel it is a fantastic place to train and that’s all thanks to Ian! Always so accommodating and cares about the 1rebel community, he is a true advocate for your company, with excellent customer service ☺️ Georgia

Negative experience: This company behaves extremely unethically towards customers: I wanted to buy a few Walk-in classes, and as I later discovered entirely by accident, I ended up subscribing to a membership costing £1500 per year! I immediately informed them that it was a mistake! What do you think - they refused to terminate the contract and bombarded me with emails explaining that it was my fault. And they can't do anything! In other words, they simply don't want to. Of course, both parties can terminate the contract. They are just rare individuals seeking financial gain! Beware of them.

Fantastic experience: The absolute best endorphin booster in London ! Great instructors, studio and facilities. Impossible not to leave exhausted and with a smile after Ride here

Fantastic experience: Great classes and very polite and friendly front of house staff!

Fantastic experience: Classes are great, and the front of house are so helpful and friendly. A great community to be a part of :)

Fantastic experience: I have done both ride and reformer at Victoria and the product is amazing! However the stand out for me is the FOH staff - always laughing and welcoming me with a smile! There's no other studio like it, which is why I keep coming back!

Fantastic experience: Excellent spin class.

Negative experience: I’ve been going to 1rebel for a few years now and recently took a year off due to pregnancy/ postpartum. I always found the front of house staff rude (particularly at the Victoria branch) but coming back very recently after this time off I was unpleasantly surprised to find them even more rude than before. It’s as if they are doing you a favour by letting you take a class- even though you pay through the roof for the honour. The classes themselves are great but there are a ton of spin classes in London that are just as good that I’d much rather spend my money. I won’t be going back.

Fantastic experience: Great class and music

Fantastic experience: Favorite place for reformer Pilates classes!! Instructors are always so full of energy and vibrant personality, giving clear and precise directions! Classes are intense but fun, and changing rooms/shower always so clean!

Positive experience: Attended a reformer pilates in this studio. The vibe if the place is quite hip and cool. It was a bit difficult to hear the instructor because the music was too loud. Despite that, the class was good fun. Would probably not return but that’s because of preference.

Negative experience: Arrogance, entitled, rude are three words that describe this gym and the staff. Take your money elsewhere.

Negative experience: Loved it when I first joined but their recent package changes (30 day expiry on 10 classes!??) and sock policy just seem like money grabbing to me. Shame!

Fantastic experience: Facilities are amazing! And the FOH are so helpful! The classes are next level and instructors are the best in the biz

Positive experience: Best spin class in London- it’s completely OTT and I love it. The insane sound/ lighting rig and brilliant instructors really set you up for a good day. I would give five stars if it weren’t for my personal nemesis: the lockers. I have been locked out of my locker three times in as many weeks and it’s not because I have forgotten my code. After a tough workout the last thing you want to do is go back down three flights of stairs to get help- even worse if you’re fresh out of the (very nice) showers. It’s such a pain for the staff to have to keep running up the stairs literally every 5 minutes and I really feel for them- 1Rebel HQ, please, please sort out your lockers, it makes us late for work!

Fantastic experience: Great spin studio, reminds me of Printworks main dance hall. Cool looking reformer studio too, but not had a class at that one yet

Positive experience: Used to be amazing but they have started to cut back on standards. Such a shame. Instructors are amazing

Fantastic experience: The FOH staff at Victoria are amazing! They recognize their regular members by name and are always courteous in helping you with any queries you might have. I start every weekend with a Saturday morning Ride with Janine, who I think is the best ride/spin instructor in London. Her playlists are next level and she always bring great energy to the class!

Fantastic experience: Friendliest front of house team and amazing reformer classes! Esp love Melissa & Martha’s classes, awesome energy!

Fantastic experience: Charming staff, lovely and relaxed environment, changing rooms are very comfortable with cold towels, hot showers and plentiful supply of shower products. Great trainers, need I say more?

Fantastic experience: I used to literally despise spin but I tried it at 1Rebel and now it’s my favourite thing — every class is a party and I cannot recommend it enough

Fantastic experience: Love it

Fantastic experience: Can't believe I've waited so long to try this out. Ben was super motivating with a varied play list that made the spin session feel like only 15-20 mins the time flew by I thought I would feel self-conscious but its so dark and fun in the room that your just focusing on the workout and so is everyone else. The next session was reformer pilates which I have now become obsessed with. Make sure to pré-order your shake if your going for a 7pm class as the shake bar will be closed when you get out.

Positive experience: Loved the Pilates class, although find it hard to hear the instructor

Fantastic experience: Alex and India. That’s it. That’s the review. They’re so lovely and welcoming! And it’s not just a one off, it’s every time I go. Reformer Pilates - Cami and Claudia 10/10!!! Love their classes. Xxx

Positive experience: The class was really fun and there was a person there to help get on the bicycles. It was definitely a good workout. The staff on Thursday were quite rude and very unwelcoming. Of all the studios, I didn’t think it could be worse than Kensington one— it was. Besides the fact that she was not keen on explaining where anything is around the studio, she generally seemed like she wanted me to go away (let it be known, there was no one behind me queueing).

Negative experience: I love 1Rebel, they helped me switch from Barry’s , I’ve always had a great experience at Southbank, Oxford Circus and Kensington but first time travelled as far as Victoria to attend a ride class in the new 1Rebel, staff is the least helpful , I reached just a few mins early , the girl at the reception told me I can’t go in because I’m not dressed and should book next class and told me she wound not move the class , I should reach out to classpass and change the class from there, I humbly tried even but I was rudely asked to leave. Very poor first time experience at Victoria

Fantastic experience: I have recently become obsessed and visit numerous times a week now. All of the instructors are great and have totally different routines and playlists which is refreshing. So many nice touches such as the cold towels and products in the changing rooms. The only downside is that often the classes are booked up within minutes of being released meaning you often have to be on the waitlist!

Positive experience: Pros : A few steps from the tube, the club is very nice and clean and you don’t need to bring your own locker. The bikes are easy to set up and the instructors are great (Clio and Martha), it is refreshing to start the day with a spinning class here ! Cons : There are not many explanations when you get there the 1rst time, how to set up the bike and I found the changing rooms myself. Music is too loud before the class gets started, can’t hear each other. I read some reviews of people saying the music was too loud during the class, I’ve sat under speakers and it didn’t bother me (I am sensitive though). Apparently you can ask for earplugs at the desk if needed. No screen on the bikes with technical specs (rpm…).

Negative experience: Good classes and experienced trainers but after my most recent session I got scolded by two receptionists, one with an American accent, for filling up my water bottle after a class. I assume they thought I was a mere passer-by, entering to replenish fluids but I had finished a spin not five minutes before, and then having just placed my cleats (which stink btw) in the rack. Ostensibly, unless you are dripping with sweat or wearing 1rebel attire, you will be treated as a hostile if you fill up your water! Even after I had explained I had just done two back-to-back classes they huffed, shrugged at one another and continued to fold towels and chat amongst themselves. Never known anything quite like it! For the reason, I’ll be pausing my membership indefinitely and certainly never to return to the Victoria branch again.

Negative experience: Horrible experience. Class was late going in - 1830 Ride class, 1829 doors open. Noone was available apparently to help people set up. My bike was broken, the saddle was tilting which meant I had to switch bikes into a corner where as an almost 6' woman, I didn't fit/ Left the class with bruises from the stair rods(?) and when I asked for the credit back, I was told by front of house 'no.... booking a bike does not guarantee you will ride on it' - so team, if you want someone else's bike, quote that :)

Fantastic experience: Love coming here for spin. It’s fun rather than a chore. Lovely shampoo/ shower gel. Extra touches like the cold towels. More like a club than a fitness studio. Love a Prosecco Friday.

Fantastic experience: Just had a reformer class with Sophie. The class was great and very smooth, her instructions were very clear and she was very attentive of the participants. Will definitely go back again!

Negative experience: Soulcycle wannabe. Just go to Soulcycle for a proper spin class

Fantastic experience: Spin here is great, Janine is the goat. Clean facilities and friendly staff

Positive experience: Great location. Big changing room with many showers. Chilled towels is a nice touch. Big indoor cycling studio (over 70 bikes) with high ceilings so doesn't feel cramped. Shoes, towels, water bottles all available. You can digitally check yourself in so you do not need to queue at Reception. I also enjoy that Reformer is available at this location. Unfortunately it lacks a community vibe. People do not call each other by their names. Depending on where you are in the cycle studio the speaker/lights might be right on top of you, the instructors do not ask if the music volume is ok for everyone so you need to choose wisely. No technique corrections during the cycle classes.

Negative experience: Not happy with the Victoria location. My apple watch constantly went off as the noise level was above 105db, and yet I couldn’t hear any instructions on bike 2. My ears are still ringing. Also, my handle bars came loose every few minutes and the bike was generally noisy. And on top of it all, the male instructor increased my resistance, which I never experienced in any other classes and find unacceptable. I’ll stick with other locations.