1Rebel Oxford Circus

Negative experience: Horrible place, would not recommend. I have never encountered reception staff so rude before, and feel really upset at how they spoke to me, particularly the Irish guy and another guy. He was smirking and rolling his eyes the whole time and was very hostile. It is a shame as the instructor was really good. Customer service is really important to me so I won’t be coming back again. Looking through the reviews, it seems like other people have similar experiences, and it is a shame nothing seems to have improved regarding attitude of the front staff. It also seems like the staff are just chatting to eachother and not being attentive to customers, so it looks like a kids playground.

Negative experience: They used to be really good, and you could carry over any unused classes for a week. However, after an app update, this was no longer an option, and at the same time the cost of the class packages increased. The reception staff at the Oxford Circus location were consistently rude. They would often stand around chatting instead of checking people into class, yet if you were in a rush to get changed before the class started, they would literally shout after you that you needed to check in first. On several occasions when I pre-ordered a shake, it was never ready after class and was only started once I asked to collect it. And when they give you the wrong shake, and you inform them politely with a huge smile that it's wrong but you're not in a rush... they're the ones that have the audacity to get mad. They usually don't take accountability that they gave you the wrong shake, or apologize - so in everyone's eyes you're a Karen that just had your shake re-made for absolutely no reason. It is also almost impossible to cancel or freeze your package, despite being on a rolling monthly membership. In November, after I fell pregnant, I paused my membership via the app and received confirmation that my account had been frozen. I didn’t take a screenshot, as I didn’t expect there to be an issue. However, in December £90 was still taken from my account. There was no email confirmation of the pause, so I had no evidence. In December I cancelled my membership altogether, yet in January I was charged another £90. This time I had taken a screenshot, which I sent to them. I was told this was due to a technical error on the app and that I would be refunded. I am currently waiting to receive this.

Fantastic experience: One of my favourite workout spots in London and the team here are super helpful!

Fantastic experience: Had a really positive experience here today & really appreciated the help from the staff. Lovely class & nice facilities.

Positive experience: The facilities and amenities are excellent. The changing rooms are clean, spacious, and well-equipped. The studio itself looks great, with LED lights that change during the workout and a high-quality sound system that really adds to the atmosphere. Unfortunately, the training itself did not feel worth the price. Our session had only five participants, yet the trainer made little effort to correct technique or engage with us individually. In fact, the level of guidance was so minimal that a screen explaining the exercises would have provided the same value as having a trainer present. I understand that this can happen in a full class, but with such a small group, I expected far more coaching and interaction. One additional point that management may want to address is dress code. While wearing a tank top is perfectly fine, the trainer’s top was so short that his nipples were visible throughout the class, which felt inappropriate and unnecessary.

Negative experience: Rude staff

Negative experience: I am deeply disappointed with my experience at The Rebel. Upon arrival, I was informed I could not attend without purchasing a pair of their overpriced grip socks. As an experienced Pilates practitioner, I am fully capable on a reformer and found the mandatory purchase unnecessary. This feels like a forced upsell rather than a genuine safety policy. As a new visitor booking through ClassPass, I read through the detail requirements they provided (bring kettle etc) and there was no information on stating that grip socks are mandatory for class. When I explained that this requirement was not disclosed anywhere I had looked, the staff member was extremely unprofessional. He placed the blame entirely on ClassPass, repeatedly stating it was "not their problem", and the information on third party platforms “has nothing to do with them.” This logic is fundamentally flawed. If the information on ClassPass has nothing to do with you, then I suggest you reconsider collaborating with third-party platforms altogether. A partnership implies a shared responsibility for basic customer communication. To simply shift blame onto a partner is unprofessional and creates a poor customer experience. The combination of the hidden fee, poor attitude, and the complete lack of accountability has ensured I will not be returning. There are many excellent studios that maintain clear policies without forcing customers into unexpected purchases.

Negative experience: Some of the staff at the reception (Vass if you spell it and say it like that) are arrogant and rude (and adding the word “darling” while addressing customers does not make you any friendly. I like 1Rebel overall, however the Oxford street one with all the traffic to get there is not worth the hassle (let alone if you arrive two minutes late and you get denied to enter the class after they handle you the equipment..)

Fantastic experience: Had an amazing first time at 1Rebel this morning. The class was really fun and the facilities were brilliant. Had the friendliest staff too that really made the difference! Adam, Gereradine and Elena were all really helpful and made me feel welcome as a first time customer! Will definitely be back!

Negative experience: The quality of the pilates class can vary a lot depending on the instructor and the receptionist was quite unpleasant and overcharged me.

Positive experience: Good classes but way too short. Have a proper 60 min class for this price (incl. rests between sets and cooldown). 45 min is not enough.

Positive experience: Nice and clean, just wish they had a spin studio in this location too!!!

Fantastic experience: Incredible energy and atmosphere here and that’s a testament to the amazing FOH team. Charlotte, Kia, John and Jamie are brilliant. They make me feel like a VIP every time I walk in and they’re just so brilliant. It gives me such a boost before going into an intense class. 1Rebel is special because of them ❤️

Negative experience: Full disclosure this is the CLIENTS fault (aka me) but the company should improve its policy: Im giving this a one star because the policy of the company is a bit ridiculous when it comes to late comers. Every single workout class Barrys, solidcore in NY, yoga pilates has a 5 min late policy. I came in the studio 3 minutes late and was NOT let in. Which is absolutely laughable given that u have a daily life and sometimes schedules dont come that easy. When I told them my 15month old had a fit and I couldnt leave thats why I was 3 minutes late the staff was pretty dismissive and showed me the door out. If u want to continue getting ppl and making sure that u get as many clients for the business u should allow for a 5 minute late policy cancellation. Absolutely ridiculous. Shame they lost a customer who lives really close by and could be attending regularly. y. U dont bother anybody by entering and using a reformer in the back of the class 4 minutes after it starts..edit 1: offering a later class and telling me to deal with it via class pass isnt really a solution. Again 3 minutes late…

Fantastic experience: I just became a Rebel!! I am more of a class junky than someone who goes to the gym every day. I kept walking by this 1Rebel Club and finally joined by starting with the promos! It’s a great way to grab an intro. Why stick with one gym when you can taste several . I can’t wait to try the other classes now really excited. I walked into reception the other day and just saw this smile…. Max, thank you so much for taking the time to just sit with me and walk me through the general vibe of the club. You were so friendly, inviting and just professional. It was just so reassuring that I came back the next day to start You gave me a transparent insight and what I’d be suited to. Really appreciate the direct, clear comparisons of each club. Knowing there is also one is Chelsea now is even better! My go to clubs will be Holborn, Oxford Circus and Chelsea … to be honest if I pass by a club I’ll just pop in! I love the music and the lights. It makes you want to push harder and boy did I sweat in reformer today! Robin, thank you so much for your energy and your touch to the reformer flow. I’m in pain! But good pain I can’t wait to get a routine in soon! Thank you Max for your persuasion I’m in! ⭐️

Fantastic experience: I’ve been training at 1Rebel Oxford Circus for 2 years and it’s my favorite boxing class. The workouts are always challenging and fun, and the vibe is unbeatable. Huge thanks to John, Charlotte, and Alan for always welcoming me with super friendly energy!

Fantastic experience: 10/10 would recommend! I’ve been coming for a few years now mostly for the rumble classes but now enjoy the reformer classes as well! You’re always greeted with energy and welcoming smiles from Adam, Johnathan and Charlotte and the instructors have always been both knowledgeable and punishing in the best way. One of the best boxing classes I’ve done in London!

Fantastic experience: Love this studio, the service is 10/10. And especially love Max, who was quick to support me when in need and makes the best smoothies! Highly recommend, this studio and Holborn.

Fantastic experience: This is one of the nicer 1rebel locations! I have only attended the reformer classes, cannot comment on rumble & reshape. I love how spacious the studio is. All the instructors are very attentive and knowledgeable! The locker rooms are very roomy & have a nice set of amenities after the work out. The best part is the eucalyptus cold towels

Fantastic experience: I absolutely love this place, it’s definitely my happy place. My favorite part is stepping out of class for a shake with Max at the bar. He’s always so welcoming and starts my day on such a positive note. Max is truly a gem on the staff.

Fantastic experience: We had an amazing experience, the front desk service by Max was outstanding. He was very attentive and answered all my questions, when we asked for our drinks he was already on it and delivered it on time, they were delicious. We were very happy and looking forward to coming back ♥️♥️♥️

Fantastic experience: Lovely studio, one of my favourites ones to go to :) quite a regular here! The staff are always lovely, especially Max who is always smiley and gives great customer service. Would deffo recommend my Rebels to visit this studio if you haven’t yet!

Fantastic experience: Always love 1Rebel! Clean, tidy and they have everything you need in the studio and changing rooms.

Negative experience: Will turn you away if you’re 1 second late for a class. Rude and obnoxious staff

Fantastic experience: my fav Pilates beds in 1Rebel

Fantastic experience: Kirby was such a fun and energetic coach, I enjoyed her class and how it built up intentionally. Only comment would be that the front desk staff did not give me a treadmill number, so I randomly chose one hoping it wouldn't be taken already.

Fantastic experience: The best 1Rebel site, given the variety of classes on offer - front of house always so cheerful and helpful, and the classes themselves are second to none! Couldn’t recommend this place more if you’re looking for an endorphin rush after every workout, pushing yourself and growing after every effort.

Negative experience: I’ve always loved the Oxford Circus branch for its energy and fantastic instructors. It used to be my go-to when I worked nearby. After a month without working out at all, I decided to start again with their Rumble class, something I’d been really looking forward to. Unfortunately, my period started on the same day and was feeling unwell (back pain, stomach cramps) I know there’s a strict no-cancellation policy, even if you’re not feeling 100%, so I decided to power through and just take it a little easier. During the leg section, the instructor came over, looked at my weights, and said, “10kg? Really?” I couldn’t tell if it was meant to be sarcastic or motivating, maybe a bit of both, but it caught me off guard. I tried to respond that I wasn’t feeling well and gestured to my stomach, but with the loud music, I’m not sure it was heard. I don’t believe there was any ill intention, and I know instructors want to push people to do their best. But moments like that, when someone is just trying to listen to their body, can really feel discouraging. It made me wonder if a little more flexibility or understanding (especially around cancellation for health reasons) could go a long way.

Fantastic experience: Have become a convert to RUMBLE classes in light of a rival gym closing and really enjoying it. The trainers in my experience so far (Emma, Lilly, Lani) are friendly, helpful and on point and above all else, I've found the workout to be highly effective. Location, studio and facilities are all further positives

Fantastic experience: Ran late by a minute for a class and Max was super understanding and accommodating! Lovely service

Negative experience: I am extremely disappointed with my experience at 1Rebel. For the past year, I have been charged monthly for a membership I have not used even once. I was unaware that the payments were still being taken from my account, and there was no communication or notification from the gym. The worst part is that the team ignores my emails and doesn't respond to me, so I have to write reviews here

Fantastic experience: Lani’s Rumble class was a great vibe. Look forward to the next !

Negative experience: The session was good but the studio only gave people 10 mins to shower and change if it’s the last session of the day. The receptionist was so rude and kept saying oh my god the last customer.

Fantastic experience: as good as all of the studios! great place to work out

Positive experience: I’ve been coming to 1rebel for over 5 years on and off across different studios. They provide most of what you need, so the experience is pretty stress free generally. Only problem is that the quality of the class has deteriorated over time. There is now so much focus on “getting the abs”, “getting that peachy bum” rather than “this exercise will help you work xxx muscles and help you with these movements.” When I first joined Jodie and Luke were some of the rumble instructors, they’d be happy to correct postures and forms for boxing and this was so important and why I enjoyed classes but the instructors these days are more concerned with enjoying their playlist and looking good. They walk around this tiny circle in the middle of the room and don’t look at everyone. No correction, no encouragement. This felt like the Covid days when we were given the audio classes. I actually prefer those classes than my recent ones. Reformer is generally better for corrections. The instructors would actually stop by to take a look. Finally front of house are generally pretty nice and friendly.

Fantastic experience: Luca and the team are amazing!!!! My fave 1rebel❤️

Fantastic experience: I was supposed to join the Rumble class at Rebel 1 Oxford Circus today but ended up being late. Despite that, Arybella and John were incredibly kind and accommodating—they let me join the next Reshape class so I wouldn’t miss out. They were both super sweet and friendly! Thanks to them, I’m definitely signing up here. They’re the heart and soul of this place and truly bring the positive energy that makes Rebel 1 special.

Fantastic experience: A shining star of central London. Receptionists Charlotte & John were speedy and reactive - key when, as you can imagine, everybody turns up just minutes before their classes start! Ilana is all I’m looking for in an instructor - kept the vibes high, positive, supportive, and correct posture etc swiftly. REALLY appreciated the use of ‘male identifying / female identifying’ language when having my induction, showers are huge, and miceller water was a really nice touch. I think this will now be my regular. ❤️

Positive experience: Very expensive for what it is so only do one class a week but out of all the instructors I’ve had, Sanchez is by far the best, if you want to feel the burn, he brings it!

Fantastic experience: Just wanted to say thank you so much to the kind woman at the front desk who got me into another class when I forgot my shoes! I was having such a bad start to the day and being able to attend another class totally turned my day around and I left feeling so much better - thank you!!

Fantastic experience: REVIEW- Jules Reformer Pilates Instructor. If you’re looking for an incredible Reformer instructor who brings the perfect mix of energy, expertise, and encouragement, Jules is theee one. Every class with Jules feels like a personal training session with your most motivational, badass friend — the one who won’t let you quit, but somehow makes every second fun and epic. Her classes are a masterclass in flow, precision, and burn. She cues like a pro (so you are never lost on the bed), challenges you to push harder without overwhelming you, and keeps the vibe electric from warm-up to cooldown. Jules has that rare and inate ability to read the room and elevate every single person in it — no matter what level you are. Her playlists? Immaculate. Her energy? Unmatched. Her coaching? Dialed in and absolutely EMPOWERING. You’ll leave sweaty, shaky, and already booking and counting down to your next session with the lovely Jules. Jules doesn’t just lead a workout — she leads a movement. Jules is a total LEGEND. @1REBEL this warrants the Lovely JULES a pay increase. Thanks Sooo much Jules.

Fantastic experience: Me and my friend had an amazing experience at 1Rebel Oxford Circus. Isla was so sweet and welcoming checking us in and made sure we were completely comfortable and explained the process very well. Jonathan and Kian were also extremely lovely and made the whole experience worth while, we will definitely be back

Negative experience: Rumble with Lily felt more belittling than empowering. She did not smile even once and only seemed to encourage the people who were doing well and not the people who were struggling. From the beginning, she seemed to be in a bad mood. She was also dismissive in terms of pain, not accommodating at all despite me mentioning an issue a few times, I was simply told that I’ll be fine and so I pushed myself and I’ve further injured myself. She also did NOT show correct form for anyone, did NOT correct anyone who was in bad form which is exactly why I’ve injured myself. It seemed as though she just expected everyone to understand? I specifically wanted to do Rumble as I figured there would be a professional there to teach me correct form, correct techniques etc but she did not tailor the experience to the newbies which is extremely unfortunate as that would’ve been the perfect opportunity to build relations and loyal customers. She did not offer help AT ALL for anyone that was new despite a few people telling her they’re new… all she said was okay? Also not a nice feeling to have her respond to you right into the mic for everyone to hear, I felt very little in that moment. Overall I would NOT recommend this to anyone that’s new as this seems to be a class only for people who are advanced in terms of strength, agility, stamina despite this not being noted when booking. If you’re a normal person just trying to get into fitness or trying this class for the first time, I would 100000% recommend going elsewhere, like Barry’s. Barry’s is inclusive, non judgmental and extremely helpful!

Negative experience: What a disappointing experience. Predatory subscription practices and no reasonable cancellation option. My 5 weeks of a new activity to see how I like it turned into 12 months . There’s no reason in this day and age cancellation notice should be longer than 30 days with a clause that any special offers would be negated and full price for the period used applied. Anything else is an immoral practice, especially when signing into this 12 month contract is done with a click of a button. This sort of business model is disgusting and illegal in a lot of countries. If you are in the same position make sure you take the time to post a review to every platform you can find (that’s what I’m doing). You could save someone like us from falling for the same scam!

Fantastic experience: I didn’t know what this place was. Thanks to Hope for signing me up!

Negative experience: I want to start by saying I don’t leave bad reviews. As a small business owner I hate the privilege and entitlement negative reviews give people. If I don’t like somewhere I just don’t comment. But 1 Rebel, what my girlfriend and I just experience was ridiculous. We were left standing baffled and very upset to miss out on our fitness date night plans. We arrived 5 minutes before the class, I had forgotten my socks and requested to buy some. A few minutes were wasted because the desk attendant couldn’t find our names, but what happened next is I just can’t understand. Jules the coach came out, gave us a nasty look and whispered to her colleagues not to let us in. Barring in mind we have done tons of reformer classes at other studios, we were judged and belittled. They stated it was a strict door policy and that the beds here are different and that we wouldn’t know how to use them… seriously how different can it be. We were ready, we were on time and we had enough experience to learn quick. Whilst we were being refused entry due to ‘a strict policy’ 3 people were allowed in after us. It was a complete and utter piss take. 1 Rebel you were highly recommend by a friend but i will not be recommending and I suggest you speak to your staff and teach them to communicate with clients. Karen moment over. I hope this helps you improve your services to others because we won’t be back.

Fantastic experience: Incredible service, Hope greeted me with a wonderful smile and overall chill vibe - really made my Saturday visit so worth it! Rock on Hope! Ps. Lavender towels, best bit!

Fantastic experience: 1Rebel Reformer classes are above & beyond! The class format is always brilliant! Always feeling the burn with every instructor! Huge shout out to Gemma Lawson, Bathany Watts & Julie Lamberton who are incredible instructors and always a vibe in class!

Negative experience: Terrible customer service, really rude receptionists. Barry’s Bootcamp is much better.

Fantastic experience: I’ve been to many gyms, but 1Rebel Oxford Circus is my absolute favorite. I’ve been going for over a year and have enjoyed numerous Reshape and Rumble classes. The workout, the music, and the atmosphere make it special—not just for the body, but for the soul. What makes it even more special is the amazing front desk staff. Seeing John always makes my day —his positive energy is infectious, and he’s always happy to help with any queries. Highly recommend this place!

Fantastic experience: Super well maintained and the staff is always so lovely. Shoutout to John, Adam, Jazz & Hope for always being so accommodating, keep up the awesome work!

Fantastic experience: Best training spot in London! From a really early morning to a very late session, no matter what time we arrive, our favourite John always there welcoming us and brining a smile to our faces with his positive energy and politeness! Favourite sessions: reshape and rumble with Ben

Negative experience: I am an avid fan of 1 rebel and this one evening I wanted to treat my sister to a Rumble class, which by the way was amazing. Music on point, the vibes, everything was great. Until, we had to unfortunately interact with perhaps one of the worst customer services at the front desk I have had in a long time. 1Rebel Management, the Irish Man wearing a green cap working Friday evening is a disgrace to the company’s brand and values, the way he treated both my sister and friend whilst getting a shake post class was just so rude and patronising (my sister just wanted to watch what he was putting in the shake, out of innocent curiosity and he sniped “are you okay?” at her. Safe to say it ruined what had been a very amazing class/ experience at 1rebel.

Positive experience: The Reshape studio at Oxford Circus is a good size and always busy and bustling. The club is getting generally quite spacious but the ladies change rooms are always rammed. Good for getting your HIIT fix in central London.

Fantastic experience: I am in the midst of marathon training and a friend recommended I try Andy’s Running Workout. The class went so quickly and I was able to rack up quite a bit of distance in the running rounds. Shout out to the lovely reception crew, the man in control of the music delivered all the tunes in the locker room. I had to ask for the playlist! All of the FOH lot were just ace, great banter after a brilliantly challenging class!

Negative experience: I have tried to cancel my subscription and it has been painfully impossible. No is able to answer my request and always is an excuse for not doing it. Be careful with this

Fantastic experience: I’d arrived flustered after a terrible day for my first running class. The front desk staff and trainer went above and beyond to turn my day around. Thankyou for the endorphins. Now I need Carbohydrates.

Fantastic experience: Have been attending reformer a few times a week for the last 8 or so months and really enjoy the classes. Changing rooms are clean, front desk staff and instructors are friendly and competent. Particularly like Abbie and Jacks classes. If you cancel within the grace period you’re fine, if not they charge you - which seems fair enough. Grip socks can be cheaply bought on Amazon if you don’t want to pay what the studio charges. Sometimes have to book ahead as morning classes can be busy. Overall a good experience, may be challenging to a complete beginner but it’s worth sticking at it

Negative experience: I had very nice experiences in other 1Rebel in London. However the front desk employee, one in particular, at Oxford circus was quite rude and condescending. I arrived just on time for the class and got denied entry. Then, when I asked to at least mark me as attending the class not to have to pay cancellation fees on Classpass, I got told it's not possible (this has never happened to me in any other gym studio in London). The classes are very nice, so that's a shame.. I will continue to book classes but in another 1Rebel studio..

Negative experience: I've been a regular at 1Rebel Oxford Circus for years, but the front desk staff has become increasingly rude. Today, one of the staff members was on the phone when I asked if he could check me in. Instead of helping, he completely lost his temper and shouted at me. I had to wait for more than 5 minutes until other staff member came from inside to check me in (the class was about to start) Thankfully, Jack's class was as incredible as always, or this experience would have ruined my Sunday afternoon. That said, I’ll be avoiding this studio from now on.

Negative experience: 1Rebel is an absolute disaster. For four weekends in a row, my account has been locked and blocked, preventing me from booking classes. Despite paying a hefty membership fee, I’m unable to access the services I’m entitled to, and by the time the issue is resolved, all the classes are fully booked. To make matters worse, today I was charged five separate "no-show" fees for classes I either attended or was waitlisted for. This is blatant theft and completely unacceptable. For a gym that markets itself as premium, 1Rebel fails miserably in providing even basic customer service or operational competence. Repeated technical failures, fraudulent charges, and zero accountability this is not the experience anyone should have to endure. Avoid this place at all costs. It’s a waste of money and time, and they clearly have no regard for their paying customers.

Negative experience: I normally attend spinning classes at my local Rebel club in St John’s Wood. I’ve also been a member of Victoria for long time as it used to be my local club. As I work in Oxford Street I was considering upgrading my membership to a higher number of classes per month and add Reformer in Oxford Street after work to my routine. I visited the Oxford Street club today to try it out for the first time and the receptionist told me I must have anti slip socks which was also stated in the confirmation email. Had I not had my socks, I had to buy them from reception. As I have been a member of the 1Rebel for long time I don’t read my confirmation emails when I book a class. Anyway, I didn’t want to invest in expensive socks before trying the club (and having my own pair at home) so I asked to make an exception, the receptionist said it wasn’t possible as the anti slip socks are a must during the class. I said that’s ok, I’ll accept that and I might just skip the class and come another time with my own socks. She told me that in that case I would be charged £15 no-show, despite me actually being in the club but simply be experiencing an issue. I decided to buy the socks. To my surprise during the class I noticed only a couple of us were wearing the anti slip socks, some people were barefoot and some people were wearing normal socks. It would have been nice to receive a nicer approach from reception, considering the rule it’s actually not that strict, as I experienced during the class. I don’t think I’ll be upgrading my membership to include Oxford Street into my routine.

Negative experience: Beautiful gym well equipped and top notch changing rooms. Went to the reformer class in this location for the fist time. Had to buy anti grip socks for 15£ as it was compulsory but did not see others wearing it. There was an introduction to the reformer bed for new bees. The class is only 45 minutes and included many exercises that could be done with normal weights. I have done reformer before elsewhere and when comparing I don’t know what is the value of this class. The teacher was not easy to understand and she didn’t check once if I was doing things correctly eventhough she new I was new. I did not sweat or had the feeling I had done exercises at the end. Not sure if I will be back for the money they ask for this session.

Negative experience: Edit - I've now been fined for not attending despite having checked in, as other reviewers have commented on. My first visit to this club, being a regular at 1R Broadgate, St Mary's Axe and Holborn. The lady with curly brown hair and sunglasses on her head (who acted like the manager) was quite unwelcoming, didn't give me gloves for my Rumble class and seemed surly when I asked where the changing rooms were. I got two of the same gloves so needed to leave the class to change them. The lady doing the shakes was friendly and courteous as per all the other 1Rs I've been to. The trainer was great but the set up makes it very difficult to see them when they demonstrate. The club has a bit of a basic feel with plastic walls and MDMF wood. Wouldn't go back.

Positive experience: EDIT: a few hours after leaving a detailed 1 star reviews on both Classpass and 1Rebel, my messages got through and I was given a refund after 10pm. I am still unsure whether I will use again either studio or app in the near future… …………………………… It's a shame I have to give a 1 star review, as I have been attending this studio for over a year (2-4 times a month). But since they have put me down as absent to two classes in LESS than a WEEK'S time (5th and 9th December), classes that I was present, and I got charged for those, I no longer trust this studio. I book it via Classpass due to my erratic work schedule, and neither 1Rebel or Classpass seem to be happy to help in getting me a refund for the second payment (luckily I had a helpful person to refund one payment). I have been left ghosted since the 13th of December...

Fantastic experience: Love it so much here

Fantastic experience: I went to this branch for the first time on 14th December 2024 for reformer with Angelika and had a great experience/first impression. Reception staff were friendly and helpful with questions that I had. Angelika was also a kind instructor who was clear in her instructions.

Negative experience: Good classes but if you pay so much money for a session and are late or fall ill, they mark you as a 'no show' and will not refund or let you book another class. I lost over £50 in classes. Also, if your classes expire pass the date, you have pay an extra amount to get those classes renewed. Won't be going back.

Fantastic experience: I visited 1Rebel for the first time a couple of weeks ago and had THE best workout. I attended Rumble and the instructor Lucy was brilliant. So energetic and really motivating! I 100% recommend attending Lucy's class and I'll definitely be back :)

Fantastic experience: Shout out to Clementina, one of the best instructors I've had in a while. The perfect balance of technique (but not too serious) and energy (but not OTT). Really friendly staff on reception, great experience and savage work out.

Fantastic experience: I has been there just to participate in a shooting with 1REBEL Team members. Its amazing experience.

Fantastic experience: Fast paced class! I would definitely think reformer Pilates here wouldn’t be suitable for beginners. Overall absolutely loved it

Negative experience: I spent the equivalent of 30 pounds on ClassPass to come to this class. I don’t know what’s going on in the studio, but in the evenings, the front desk is incredibly rude. Second, I asked the guy at the smoothie bar very nicely to use half the amount of water. I even put it as my name. He kept giving me a hard time, told me how busy he was, and then said what do you think I’m an idiot. Well… He then used double the amount of water and then gave half my shake away to another girl. For a 5 pound shake, I’m trying to hit a certain protein intake. As a fitness Studio, you guys should be intelligent enough to understand this. What a horrible location.

Negative experience: Got to class on time and was told by front door staff I would not be allowed in because I was *30 seconds* late. Front desk staff was very rude and condescending - proceeded to letting someone else in and shutting the door in front of me. Disappointing for a establishment such as 1Rebel. Staff should be better trained on how to interact and manage client relationships in a way that better reflects their brand. There are so many other facilities nearby with kind, professional, and comprehensive staff - do not waste your time on this one! & just to add: apparently there are many reviews similar to mine (scroll below). Such a shame 1Rebel continues to lose customers by the day due to the hostility of their staff.

Fantastic experience: Took the boxing class as a first timer and was pretty impressed with their setup. Much better having bags to hit compared to a typical shadow boxing 'boxfit' type class, and the equipment was well maintained. Will definitely be going back, and hoping the intensity can be increased.

Positive experience: Nice gym with great sessions. Showers need renovation. Typically very unhelpful staff at desk

Fantastic experience: Was running late for my class today due to some horrific tube delays. Adam was super accommodating, did his magic and signed me up for the next class. I was super happy not to miss a workout. He literally made my day! ☺️ Thank you Adam ✨

Negative experience: I booked a class for my sister which she was 2 minutes late to due to a tube disruption and couldn’t go into the class, which is fine I understand that’s the policy, but I asked my sister to pass her to phone to the reception member so I could ask about late fees etc. when I was asking he was rolling his eyes and making faces when I asked about the process and was short with me on the phone. Unbelievably rude. The reason I had to speak to him is because my sister is autistic so struggles to remember instructions. Such awful customer service and very disappointing.

Positive experience: Its different!!!

Negative experience: I booked on to do Pilates at rebels 1. Is class pass, I tried calling them as I got lost and no answer. Managed to arrive there a few minutes before and the lady at reception was so rude to me. Considering it’s my first time I find it very unprofessional. She said no sorry you’re not coming in you should be here five minutes before. Before I could speak she said you won’t be going to that class you’ll have to book again. I ended up just walking out as I won’t be spoken to like a child when I was on time.

Fantastic experience: Great classes! Love it

Fantastic experience: Amazing gym with fantastic amenities. Classes are very good. Get ready to SWEAT.

Negative experience: Would NOT recommend the Rumble class for anyone who's never done boxfit before. I was also booked on a spot (Bag 1) which made it hard to mirror/follow the very quick demos that the instructor did - whom I can't say was particularly helpful. Walked out of the class when I realise I wasn't gonna be getting a workout in. Probably one of my worst first experiences.

Positive experience: Me and my friend arrived for our 6:15 Reformer class at 06:13 and were told since we were missing the induction they wouldn’t be able to let us in. I see that this is a reoccurring problem for 1Rebel, I am not sure why wouldn’t you just set the time for the lesson at 06:00 instead. I was told I should have received an email from ClassPass letting me know go get there earlier but I couldn’t find it. Probably ClassPass’ error. The reception staff said they couldn’t really do much, which I understand, they are just there to let you in. None of us really get paid enough for this kind of situation I guess, so can’t complain much on customer service. Otherwise, it’s a nice location and space seems nice and clean.

Negative experience: The receptionist and staff were very rude, I have arrived at my class 3 minutes prior but wasn't allowed inside. They also had bad customer service when I asked them for reimbursement or other options.

Negative experience: Arrived on time for my boxing class and I as not allowed in because ‘the doors were shut’ Other (better) workout classes such as Barry’s have a 5 minute grace period. Staff were unhelpful and ignorant. Will never book here again.

Negative experience: I’m very upset with the experience I had with 1Rebel. I was late by 10 minutes and I understand why I was not let in. However, the customer service was shocking. So condescending and rude. I will definitely never join this gym again.

Negative experience: Got to the gym at 19:14 due to delays on the tube, got changed, and was at the front desk at 19:16, changed and ready to enter the class. Have been at many classes at different clubs, and this has never been a problem. The front desk was rude and condescending, kept telling me that it’s not their fault if I’m late, and that they would not let me in. My partner was already in, there were 3 people in total in the class, and i have messages from 19:17 stating that they would not let me in. The staff needs to be trained properly to interact with customers and make decisions that align with the business of the company. 1rebel lost two customer who had been paying >180£ a month for the last year because they couldn’t let me in for being 1 minute late. Adding insult to the injury, my partner exited the class to help me. They also blocked her from reentering the class, and charged her for a missed class!!!!! Horrible experience, avoid this gym at all costs.

Positive experience: The amenities are great, the studio is lovely and the staff/playlist are a huge vibe. I can’t fault that, but the Rumble session is absolutely not what it used to be at Broadgate. It used to be gritty, grimey and most importantly, BOXING. You would learn technique, and spend 80% of your time on the bag. I’m disappointed that now it’s a typical boxercise class, with only a small part of the class spent on the bag and the rest doing typical HIIT. if I wanted that I’d do reshape. The previous concept was so cool, unique and bloody brilliant.

Negative experience: Terrible experience at 1R Oxford Circus. I have been a number of times now and haven’t had one good experience. Hostile staff, terrible customer service, overrun with people behind the desk who seem to be more interested in chatting to each other than delivering any form of actual customer service. Trainers are uninterested and inattentive and don’t give you any kind of guidance / help throughout the class (as opposed to Barry’s, who despite also having very full classes, manage to provide individual guidance and attention throughout the class). Really disappointing since I was a regular user of the 1R gyms in Australia, which were excellent experiences. Having given 1R Oxford Circus a reasonable go now, after another bad experience today (showed up on time for the class and wasn’t let in), I won’t be going back again.

Fantastic experience: I took JC’s 18:15pm Reshape class this evening and absolutely enjoyed the intensity and variety of his workouts. The class today was focused primarily on lower body exercises, split between 3 minute intervals on the treadmill. As a personal trainer myself, I always look for engagement, accessibility for beginners, coupled with feeling challenged in any class I take. Having participated in several of JC’s classes now, he does this consistently, whilst maintaining excellent motivation with all members and a sense of humour in what could otherwise become a very long 45 minutes! His exercises are effective, designed to challenge you to surpass your limitations, adaptable if you have an injury or are struggling with a specific movement, and his playlist is always varied, having something for everyone. Highly recommended if you are just looking to get a quick workout in whilst in the area, but especially if you are aiming to see real and lasting results with a consistently varied and fun class. JC’s your guy!

Negative experience: Do not recommend. Have been a member for a while, going to many classes. I recently fell ill, and was greeted with poor customer service; no one picked up the phone, and absolutely no concession was made and no compassion was shown for the fact that I was sick. I recommend one of the many alternatives out there, which actually have some customer service.

Negative experience: Shocking customer service - no allowances made if genuine errors are made with bookings resulting in a missed class, despite paying for a very expensive membership. No compassion or understanding at the Oxford Circus branch.

Fantastic experience: For reformer - Cami!! Such a great class. And Barry at front of house is SO lovely and welcoming! Always makes a great shake too xxx

Positive experience: Good classes; front of house customer care not so great recently…

Negative experience: I attended a workout class recently and was utterly disappointed by the experience. Despite arriving on time, I found the class had already begun. What made matters worse was the instructor's unprofessional behaviour. Ben was horrible to me. He dismissively held up a hand to my face and backed me out of the studio. What a sad experience for someone coming in to turn around their day and spirits. What a rude person. I respect there's a late policy, but Ben should have at least checked the time to make sure he was right to turn a customer away. It's disheartening to see such a lack of courtesy and professionalism in what should be an inclusive and motivating environment. Would not recommend this place to anyone who values respect and proper customer service.

Positive experience: First time here at 1Rebel and it was an average experience. Front desk staff was great as he noticed I was new to the studio and gave me a short introduction of what to expect and where the lockers/changing rooms are. A mandatory introduction to the reformer was also done at the start of the class for new comers as well. Reformers were also assigned and made known to me when I checked in. I’ve been practising Reformers for a while so the pace of the class was a little slow for me, although I do like the ambience of the class (lighting was cool and made it fun). The instructor was also great since she went did many demos and went around to correct our posture. But I must say - 45 minutes for the class seems a bit too short, since the warm up and cool down didn’t involve the reformer itself, so 30 minutes of actual flow is quite underwhelming. Still, I would return again just to give it another go. Top tip: book a session on classpass so as to save a little since it was cheaper than booking a one session trial on the 1Rebel website itself.

Fantastic experience: Gemma was extremely excited to see everyone at the class! She is a great trainer who made me feel very very welcome and very very comfortable even though it was my first time!

Positive experience: It’s the standard 1R experience here. Rumble studio is good, with plenty of space and great lighting. Reshape also good, as there’s plenty of room and the selection of trainers (typically Luke) are experienced and welcoming. However, the reception/front of house staff at this branch have a real attitude problem. This isn’t some premium members’ club so no idea why they are constantly offish, often busy chatting to each other, and reluctant to have to acknowledge and serve you. 1R needs to have a word and offer re-training. They go on and on about pre-ordering smoothies, yet quite often they’re still not ready when you’ve done the class. So what’s the point if you still have to wait? I was also given the wrong drink, which is dangerous for anybody with allergies. Finally - and this goes for all branches - I’m not sure we need so many endless announcements telling us we have ‘3 minutes’, ‘2 and a half minutes’, ‘1 minute’, ‘pre order those shakes!!!!’, ‘30 seconds Rebels!!!!’, ‘closing those doors!!!!!!’ Etc etc etc. We get it. Please stop.

Negative experience: Very very rude staff, would never go back, nit worth it