The Aberdeen Altens Hotel

Fantastic experience: Stayed here whilst visiting family at Christmas. Wanted somewhere quiet, but accepted that with all the Christmas parties going on, this may not be possible. Had a great night's sleep and a great breakfast. Approx £4 to park overnight. It's on our list of 'easy places to stay' whenever we visit. Would recommend

Positive experience: Lovely venue for any party, rooms are fine,renewing carpets would put the stars up a notch.

Fantastic experience: Room was big, very clean, staff were so friendly and willing to help. Would recommend to anyone :)

Fantastic experience: Amazing staff, welcoming and warm. Will get you sorted any hour or the day for check in or queries.

Fantastic experience: Nice hotel, pleasant and helpful staff.

Fantastic experience: Family of 2+1. Stayed for one night only. Room was clean and HUGE for the price. Staff was unbelievably welcoming and friendly. Swimming pool guy really helpful. Food was really good. Asked for a drink out of the menu. "We've got ingredients. We"ll make it for you." Absolutely amazing experience. Will be back just for the service :)

Fantastic experience: An old hotel...but the working people there and their level, of everything...their kindness and service...make the hotel...new one, an excellent one.

Negative experience: I hereby submit an official complaint regarding the exceptionally unprofessional and unjustified treatment I experienced from the staff of your hotel during the night of 21/11] to [22/11]. At approximately 1:30 a.m., without any prior warning, I was denied access to my room — my key card was deactivated, preventing me from entering the room and accessing my personal belongings. What makes this situation even more unacceptable is the fact that it occurred while I am pregnant, exposing me to significant stress and discomfort. When I requested assistance, I was informed by the staff that based on the “remnants” found on the desk in the room, they concluded that it was marijuana. Despite my explanations that it was not any illegal substance, the hotel staff refused to listen to me, and the decision to remove me from the room immediately was upheld. I would like to strongly emphasize that: • the room was kept in impeccable condition, • there was no smell that could indicate the presence of marijuana, • the items that raised suspicion were white sage purchased at a Christmas market and legal, medicinal CBD. Such serious accusations, made without any proper verification, followed by my removal from the hotel in the middle of the night, are outrageous and unacceptable. I was treated in a humiliating manner, subjected to stress, put at risk, and caused significant emotional distress — all the more so because I am pregnant.

Fantastic experience: Beautiful venue and absolutely perfect for a summit. I attended as a speaker and was very impressed with the organisation of the room, the service and the ambiance. Thank you

Negative experience: I had a very disappointing experience with this hotel. Due to a sudden health issue during my business trip, I had to rebook the same hotel later that day. My company covered the stay, and I was assured by the staff that the first payment would be refunded within five days. Unfortunately, it has now been almost three months, and I have not received any refund or proper follow-up despite providing all my contact details and repeatedly reaching out. The front desk staff and even the managers gave conflicting and misleading information throughout the process. This experience has been extremely frustrating and unprofessional. I strongly advise future guests to be very cautious when dealing with payment or refund matters at this property. I truly hope the management addresses these issues seriously to restore trust with their customers.

Negative experience: Hate having to put a bad review on here because the rooms and the facilities were actually pretty good value for money. However my partner used the hairdryer in the room and it was damaged, while using it, a piece of plastic came out it and hit her in the face. I reported this to the front desk and asked for a new hairdryer as my partner still had wet hair from the pool ( a reasonable request) and was told the duty manager would sort it out. Safe to say that night past and we heard nothing from no one. Then when checking out I complained to the manager at the front desk who could not have cared less. I was told to email the reception the picture and video I had taken (see attached) so a more senior manager could see it, I did this straight away and more than a week later no apology received or answer to my email. UPDATE - NO UPDATE TO MY COMPLAINT , BUT CAN UPDATE OTHERS REVIEWS, AVOID THIS PLACE LIKE THE PLAGUE

Fantastic experience: I had a great time. The rooms are nice. The staff are polite and the kitchen staff are amazing.

Negative experience: I am still waiting for a refund after a payment was taken from card after being assured this was a deposit only and I would have the opportunity to pay with my company card on checkout. On check out the gentleman in reception was utterly incompetent and was unwilling to assist me in processing my refund then and there. I have since provided my details to the hotel but after repeated attempts to contact the hotel is unresponsive.

Positive experience: Had a pleasant enough weekend stay here and while it’s starting to feel a little dated in places would consider again. The room was a good enough size but great that two armchairs were present. There’s no electric sockets next to the bed but there is plenty of storage and the TV was a good size. Air-conditioning wasn’t the most effective but it was possible to open the window slightly. The bathroom was the most dated aspect but fortunately everything was clean. The hotel can get busy at times, which meant I wasn’t able to check out the restaurant since it was full, so bear this in mind given the limited alternative options nearby but otherwise it was comfortable and I’d recommend if the location works for you.

Negative experience: I booked a room at Aberdeen Altens Hotel on August 17 and was promised a refund after my company rebooked. Despite multiple emails and calls over 7 weeks, I’ve received no response and no refund. Completely unacceptable service and communication. I will be escalating this through consumer protection channels.

Fantastic experience: Stopped after a work event, easy to find and room was great. Staff friendly, the restaurant was busy due to coach trip but it was fine just had a drink while waited as we had not booked. Pool facilities good.

Fantastic experience: Great place, loved the swimming pool & sauna.

Positive experience: Nice place, massive hotel. Walked so far to our room.

Positive experience: I really big hotel with nice rooms. Very quiet even though it was full when I stayed. Restaurant hit and miss. The same 'special' seems to be on every night. Everything was covered in a sloppy oily buttery sauce. Fish was rock hard, no idea when it was cooked / reheated but a bit like yoghurt carpet. Disappointing gym was not loved (the only indoor rower was knackered) and sauna out of action for more than 1 day, surely this can be fixed quicker out of hours. Breakfast was shocking, so have this elsewhere. Cereal options nasty, tea and coffee from jugs which had been made a lot earlier. I was there at 6:30am and they were warm and old tasting. Maybe needed a good clean.. All bread products were hard to very hard (stale). Juice was cheap. Bread was sliced and very very cheap and felt like it was from village shop or budget supermarket. @ £131 per night, I expect quality food. Who is chosing the soap products kale shampoo, parsley soap and chai seed slop I smelt like minestrone soup

Positive experience: Nice hotel, convenient location for us. Staff were excellent - welcoming and friendly. Delicious food (great variety and choices) and excellent service in the restaurant. The breakfasts were great too! Some of the decor was a little tired, but that didn't detract from our stay.

Fantastic experience: The room was a good size, big bed, had a good night's sleep. Staff were all very friendly. We really enjoyed the pool and facilities. Was a fantastic price for what we got. Bus stop right outside of the hotel so it was very easy to get in and out of the city. Would definitely stay again.

Fantastic experience: Great experience at this hotel. Very central and easy to get out of town.

Fantastic experience: Very good hotel Service/staff and food are great Very clean

Positive experience: Nothing special. Rooms are clean although facilities are a bit outdated. Tiny TV and no great window views. Provided complementary items such as tooth brushs and napkins are bare although coffee and tea are provided. Breakfast is decent if you don't have any dietary requirements. Location is a bit remote but it serves it's purpose as a work hotel. Beautiful views by the shore though if you go for a walk or run. Gym is quite good although the pool looked too small and crowded to be a positive.

Fantastic experience: I stayed at this hotel with my kids for a night before heading to Dunnotar Castle. The rooms were spacious and clean, the swimming pool with sauna and steam room was fantastic. It was also a great location to head south from. I would highly recommend staying here for those reasons.

Negative experience: We were told we should have booked directly rather than through booking.com. The room was basic ( no fridge) with a cracked sink and tiles, and generally not as advertised. The pool was lovely, once we finally got a response after 30 minutes of calling to book our slot. Restaurant staff were helpful. We were able to easily catch a bus into town. Parking was extra for third party bookings!

Negative experience: Hotel is located very conveniently for getting in and out of city. The bar area was nice but we did not eat there. Paying for parking when the location is so far from city centre and not near any major venue is outrageous even at a discounted rate for guests. (£3 for each car and £6 if not a guest). Room was dated and beds were incredibly uncomfortable. No sockets on headboard side of room. Shower pressure was strong and unadjustable and the soap bottle in the shower had clearly been filled with water. Bar had a below par selection of spirits and one double Smirnoff and coke plus a single Jameson, bottle of ginger beer and a bottle of water was nearly £30. Only leaving review here as staff did not ask how room or stay was when checking out.

Fantastic experience: Hotel is a little out of town if that's a consideration, but fine for us with a car

Positive experience: The hotel itself isn’t very modern. The rooms are quite dated & there was a slight musky smell in ours. That being said it did the job and was clean. Service upon arrival was friendly, however I found throughout the stay staff could’ve been more friendly and welcoming. For the price the location was good near to amenities & the town. The pool was great for our children.

Positive experience: Rooms were dated. Beds a bit naff. But OK for a night. Barman wasn't the most pleasant.

Positive experience: Was easy to find with Google maps. Nearby shops and places to eat was within reach of the hotel, few minutes by car. Room was big and spacious, clean and had everything you needed. Beds were not very comfortable. The coffee machine in the room could not be used as there was no water to fill the tank and I was not using bathroom water. The bathroom could do with a fan for steam as the condensation is bad. The shower was excellent though. Reception staff friendly. The bar staff were rude, not welcoming, no friendly face and no politeness. Leisure club staff friendly, the lockers unfortunately are stressful you either can lock them with a code or not get them open maybe keys would be better option. The changing room smelled so bad and wood was rottening away. I think some upgrades are needed but was happy with the location.

Negative experience: I have visited Altens Hotel a handful of times, but I would say this time, I wasn’t at all impressed. I ordered for the Lamb madras- I should have just stuck to battered fish and chips. Starting with the lamb madras- it was full of whole peppercorns and believe me when I say it wasn’t homemade at all- it definitely tasted shop bought and warmed! The rice wasn’t tender The worst was the Naan- it was so dry and hard. I could barely eat the second one. I was very disappointed and I noticed the prices have drastically increased. I don’t think I will be coming back in awhile. Service was good.

Fantastic experience: Had an overnight deal with bed, breakfast & Deacon Blue tickets for the Tall ships. Staff were welcoming & knowledgeable re parking, buses etc. Got booked straight into spa on the Fri night & Sat am. Pool, jacuzzi, steam room & sauna. Breakfast had a great choice, loved the pancake machine.

Positive experience: Nice enough hotel was on a bus tour friendly staff good food in restaurant decent breakfast We where there on the weekend so it was a little noisy through the night

Negative experience: Disappointing Experience – Would Not Recommend I stayed here during the first week of August, and unfortunately, the experience was extremely disappointing from start to finish. First, the address provided was incorrect, and Apple Maps took us to the wrong location. After a 5-hour journey, we found the contact number we had was switched off, leaving us completely stranded. The room was small, which we could overlook, but what we couldn’t ignore was the presence of bugs—one in the room and another in the bathroom. Cleanliness clearly wasn’t a priority. The staff were unfriendly, especially when we tried to book the swimming pool. We chose this hotel specifically for that amenity, but were repeatedly told it was "fully booked" every time we asked, despite trying on different days and times. What was most disheartening was the lack of warmth or inclusivity from both staff and some guests. As people of colour, it was disappointing and honestly surprising to feel this level of discomfort in 2025. Overall, this was one of the worst hotel experiences I’ve had. Poor communication, lack of hospitality, and an unfriendly environment made it a stay I wouldn’t recommend to anyone.

Fantastic experience: Loved the hotel friendly attentive staff, special mention to Ben on reception, lovely room very clean and comfortable, great choice of food for breakfast lunch and dinner, a swimming pool with spa and gym which was really nice, and a hairdresser on hand too, bus stop is only two mins from hotel it’s no bother getting into town centre takes about 10mins highly recommended will deffo be back.

Positive experience: The room was clean and cozy, the pool facilities were fantastic, my girl really enjoyed it as a treat for her birthday. The ‘Coast and Keg’ menu in my room drawer was outdated, the prices nor the meal list itself matched the menu we’ve gotten in the restaurant - a bit misleading.

Fantastic experience: Room only: The room is fantastic every thing you would expect in a modern hotel clean T/Coffee facilities in room a fan (for the warmer evenings) on suite perfect shower in bath both excellent. It is a large hotel so you can get your steps in. And on that subject there's a fully equipped gym and also a pool that you can have a swim in with spa pool,sauna and steam room Good changing rooms and showers and the hotel supplies you with a lage towel I never ate in the hotel but it has a bizzy restaurant & bar must be good. All in all I had a fantastic stay at The Aberdeen Altens Hotel. Oh! and the staff in the hotel and the fitness suite were and are fantastic Thanks for my very enjoyable stay

Fantastic experience: I stay there for 1 month 2024 every thing found excellent specially morning breakfast is amazing

Fantastic experience: Great Hotel, room was spotless and very comfortable, bed so comfortable slept soundly. Had dinner in the restaurant food and service excellent. Huge thank you to Annemarie for making my stay amazing.

Positive experience: Though it is an old edifice, the rooms were modern and clean The staff were polite and always ready to help and it's just a 15mins bus ride from the centre with a 4 mi item walk to the bus stop. You do have to pay for parking on site which is a shame for customers. I booked it cos of the pool and I was not disappointed. They also have a jacuzzi, a steam room and sauna, all free for hotel guests.

Positive experience: I’ve always loved coming to the Aberdeen Altens as a treat for my birthday in the past it’s filled my heart to enjoy a short stay here so I booked the executive suite and arrived at 2.30pm hoping I may get an early entry sadly no I had to wait in bar until 3pm that was my error not phoning in to ask for earlier entry on entry the room definitely did not feel executive ( I had upgraded as a treat) very dated and old fashioned the bath old with a shower overhead (small shower actually was good) but the bed was hard as nails not his I remembered itI tossed and turned all night I was so disappointed with my stay the staff are lovely very helpful and did give me 2 small cans of water as requested no problem there just the hotel facilities need an update and a little flexibility I remembered in the past getting the car park for free now you have to pay overnight for parking ?and you could just go down to pool at leisure in the past but now you have to book an hours slot I couldn’t get the time I9-10am to give me plenty of time to get showered and dressed before exiting room its a shame it’s all very controlled now at the Altens not how I remember it from before sadly I won’t be back not sleeping well and having to wait til 10am-11am to get a dip in the pool which is why I booked the Altens because you have to check out at 11am you only get around 30 -45 pm mins in pool or your charged 10 for late exit !! lastly the tv only had 3 channels on it to watch im glad i had my iPhone for entertainment I’m very disappointed I booked the Altens now I wish I had gone somewhere else closer to town to celebrate my birthday treat I personally need to relax at a hotel not have so many restrictions on me take note before booking

Fantastic experience: Easy to find. Good, clean rooms. 10 minutes driving from the town centre. Huge portions of food. Sauna and steam room. Only minus , no chairs around the pool.

Fantastic experience: I have been staying at the hotel +10 years during business trips. Both the staff and the value for the service are excellent. Recommended.

Positive experience: Surprisingly nice reception and dining, bar area. Rooms still dated and the famous brown decor is worth the visit alone lol but clean and spacious. Staff were great as always. Now charging for car parking!!!! Crap area up in Altens for going out for a walk after dinner but out of the way of the terrible LEZ zones for driving.

Fantastic experience: Excellent hotel, great restaurant staff especially Haroon and Laura ,real genuine customer friendly people 5 stars every day

Fantastic experience: Big rooms, great service, and a solid breakfast. Everything you need for a relaxing stay.

Fantastic experience: Fantastic service. Clean rooms and fantastic food on the menu. I use this hotel every time I'm up in Aberdeen. Location isn't the best but I use this place for business trips.

Fantastic experience: Really good hotel. Staff are lovely, giving great service. The gym is really good but the pool is quite small, pleasant for a dip but you won't be do long lengths, I had a relaxing sauna and dip . Food is excellent and quite reasonable. I stay every time I go to Aberdeen.

Negative experience: Here is a photo of the £14 pizza I paid for. The second I saw it on my plate I knew, as I eat this all the time at home… but for £4. I feel so beyond ripped off and disappointed. Dinner for five totalled £98 and three of us got this “pizza.” Staff were nice and the place was clean, but I won’t go back for more frozen meals. Update: I’ve had a reply insisting that this is not what I was served. I have never been more certain of anything in my life. My entire family and I knew the second it came out we had been served Chicago Town frozen pizza. For them to have the audacity to insist it was “handmade” and/or “from their supplier” instead of apologising is atrocious. They even tried implying they thought my review deserved more stars- honestly laughable. They will rip you off and then lie about it.

Fantastic experience: Stayed with work so didn't use all the facilities. But lovely hotel. Clean. All staff very friendly. Good choice on the menu. Room very comfortable. High praise to all the team at the Aberdeen Alterns.

Positive experience: Lived in Cove for a while and only just found this place. Nice food, friendly staff, reasonable price and tables are far enough apart for a conversation! Would be better if you could pick a table but definitely recommend.

Positive experience: This is not a 4 star hotel for me if the Apex in dundee in 4 star and that place is lovely great rooms modern amazing spa the Altens falls very short . The rooms are minimum very dated was far to hot in the building but the location is great 10 mins to town center and there is lots of good food close by you can get delived to the hotel

Positive experience: Receptionists very good , room very hot 23degreeds at midnight with no way to turn heating down , so windows open all night , stand alone fan on all night , Lorrys continually passing as on an industrial estate , so lack of sleep . Breakfast served at 8 am Sunday , when we had to leave at 7am So ended up in a cafe for breakfast Not the best if experiences,,

Positive experience: Looks nothing from outside but OK once you enter. Great breakfast available. Can't say about dinner as was meeting family for evening meals. Great pool, steam and sauna rooms. You need to book in advance. Would be happy to return here. Great value. Staff helpful

Negative experience: Rooms very basic & outdated! Have to pay £6/night for parking & told “vehicles left at owners risk”… surely investing in CCTV as opposed to ANPR cameras on entry/exit would be more secure for £6/night! No kettle in the room! Couldn’t fault the staff

Positive experience: Arrived at the hotel and went straight to our room disappointed very dated! TV Basic 5 Channels (I like Tv at night) room and bathroom very dated. Kettle still full of water, the selection of teas etc no hot chocolate and only earl grey tea not always a fav. Spoke to the duty Manager did not get her name but she was extremely helpful where the reception staff were unable to answer many questions. We ate at the restaurant disaster! My husband had Hunters Chicken an he said it was lovely. I had the Chicken Satay to start sent it back as it was cold. I ordered a Ham and cheese panini no ham so they made it with bacon it arrived bacon was not ediable and no cheese! I ended up with a bowl of Heinz tomato soup and bread I was ready to abandon but the brilliant waitress made sure that I ate something! All the restaurant staff were all lovely! Was so looking forward to breakfast! Bacon overcooked and tough and dry even the bacon that came freshly from the kitchen! Scrambled eggs runny and watery! Sausages looked awful but tasted nice toaster toasted one side only and it you put it through again burnt!! Fresh orange tasted like it was watered down or just very cheap! The staff at breakfast barely interacted anyone. We didn’t pay for any of my meal even the soup and the manager bought us a glass of wine too.

Fantastic experience: tried to charge me £5 for a glass of tap water sent to my room… so greedy tv in the room is also so rubbish - all the channels are crap and the screen is way too small. got dirty looks for wearing slipper socks in bar area but had no choice be aus of £5 tray charge… daylight robbery. also no subtitles on the tv not to mention scampi fries are double the rrp in the vending machine also they charge for sparkling water blackout blinds are excellent and pillows are plump, comfortable sleep no water in the steam bucket in sauna… awkward vibe in there as well very generous with shortbreads also no conditioner in bathroom so leaving with dry feeling hair staff all very friendly and helpful except the man who wouldn’t put me through to the bar and made me redial??? we aren’t all good with technology

Fantastic experience: Me and my partner often stay at this hotel due to work commitments. Firstly, the Coast and Keg is fantastic! The food is always beautiful, definitely worth the price you pay which is usually the same amount youd pay at a local restaurant. Last night we shared the fajitas, dirty fries and a ceaser salad. Hats off to the chef as per usual! The staff are always super friendly and accommodating - no matter how busy the restaurant is! As a coffee drinker, i would highly recommend just enjoying a cuppa in the afternoon relaxing in the booths or tub chairs. The rooms are very basic however very clean, i specifically enjoy how comfortable the beds are with crisp fresh bedding. Housekeeping staff are always very friendly and more than happy to help in anyway the can. Especially with directions as i often go the wrong way to exit! Thats on me, not the multiple signage stating the exits. We are always greeted with a warm welcome from reception staff. Who also, are more than happy to help no matter the situation. Late check out? Need luggage stored? Need a hairdryer? Never a problem for the lovely ladies at the desk! Our favourite thing about this place is the free pool and gym facilities included in our stay. There is nothing better than having a evening swim, finished with relaxing in the sauna,steam room and jacuzzi. As someone who does not do well in busy crowd or lots of noise, this is a perfect place to unwind! This is definitely my go-to stay in Aberdeen, we always look forward to our next stay!

Negative experience: Rooms are dated as others have said, but clean and comfortable. Is what it is. Most people stay here for work it seems (myself included). Restaurant is over priced and terribly ran. No designated tables, poor ordering system with the few staff ambling around with no real idea who’s sitting where and who’s ordered what. I’d recommend not eating there if you value service or need food in any sort of hurry.

Fantastic experience: I came here for an event and found the staff extremely friendly, helpful and efficient. Business event room well-resourced. Buffet breakfast good for the event. Well set out. Plenty of parking - free for guests, other have to pay by app or inside lobby.

Negative experience: Some say retro, I would say severely dated! Room itself is ok. Covers on the bed were inside out. Label sticking out at the top Not the best impression. Food overpriced. Had to send the food back as it's wasn't what I ordered and that meant my husband was finished before I got to start eating mine. Instead of using good local food options, you get ultra processed c*. Two people food bill was £80. One starter to share (cheap tortilla chips with squishy sauce on top)and one main meal plus one salad. Bottle of cheapest wine. Restaurant looks nice enough inside so a shame it's let down by the poor food. Service was acceptable

Fantastic experience: Stayed here on a few occasions for work, and I was thoroughly impressed with everything from staff to the rooms and facilities, I would like to Point out an exemplary employee Ben from the desk, He made me feel really welcome and I gained a lot of local knowledge from him, his recommendations of a Brazilian restaurant was superb, Would 100% come back.

Fantastic experience: Staff are friendly and helpful, the restaurants food is extraordinary for the taste buds, the location is just a bus ride from the city centre but can be confusing to get to if you haven’t been to Aberdeen before. I suggest getting a taxi to the hotel when arriving to the city. The rooms are very spacious and is split into a bathroom, a wardrobe/dressing area, and the main living/sleeping area. Overall the hotel is wonderful and I will definitely be making this my go to hotel for anytime I visit Aberdeen.

Fantastic experience: Me and my husband love the altens, we come every year sometimes 2/3 times a year. we love the welcome we receive when we enter, the hotels very clean absolutely lovely inside and rooms are always clean, never had an issue with the altens, the food is amazing and the staff are always very nice and friendly. It’s such a lovely hotel with lots to offer, the swimming/spa etc is great too just nice and relaxing. We Always feel great when coming to Aberdeen to the Altens it’s literally our Fave hotel I want to say thanks to all staff, use do an amazing job and we always look forward too returning. Lisa & Mark phinn

Fantastic experience: Nice and friendly with reasonable rooms, but the breakfast could do with some improvements in the restaurant. The room did get very cold during the night, and the aircon heater was far too loud to keep on to long or to even sleep with on.

Positive experience: Stayed at the Aberdeen Altens Hotel for our anniversary and overall it was a pleasant experience however there were a few drawbacks. The room was a bit dirty, our sheets were stained with a pink stain and our spare pillow was full of fluff and hair . But other than that it was a quick stay. Another drawback is you have to pay for parking.

Negative experience: Hotel is OK, rooms are spacious but could do with some warmth (the heating regulator didn't work). The food for dinner was poor and the service not attentive at all. We had to ask three times for cutlery even though the food had been already served. The hygiene in the pool is very questionable, it looked and smelled unclean.

Positive experience: The place has a very 90s feel and smell. I wouldn't choose to stay here but often do for work. It's like an old premier inn. The restaurant is over priced for what you get.

Fantastic experience: A lovely hotel to stay with plenty of parking for vehicles of all sizes. The main lobby was spacious and there were two lifts to access all floors. The restaurant is lovely and the food was good value for money. Just a 15 minute walk to the coastal path. Highly recommended hotel

Positive experience: Reasonable hotel but what a bleak, miserable location... Parking isn't free even for guests and yet it is a long way from the city and should be free for guests.. Unfortunately the sports/pool facility is run a paid gym membership to non guests . Therefore it is overused and far too busy. The room was comfortable and a good size but the windows were unable to insulate the noise from the roads - sleep was disturbed The bathroom was clean but I'm not a fan of taking a shower inside a bath tub with a shower curtain. I never ate here as I hate British greasy breakfast food so I can't comment . Would I say here again.. No.. It's deceiving to find you can't properly use the hotel services due to the hotel renting out what should be guest only facilities. The nonsense parking system is an exaggerated cost. Too much outside noise ruins sleep.

Negative experience: The service in the restaurant is almost non existent. A group of 4 and a baby and we were there for over two hours. Staff completely un-interested in checking on tables, restaurant was 95% empty so there's just no excuse. The food is always amazing but i can't recommend this place to anyone because of how unbelievably slow the service is. Also ordered a coffee which never arrived, staff never read back any orders to make sure they hadn't missed anything. Prices are also fairly expensive, which if i didn't have to wait for so long would be easy enough to stomach.

Positive experience: Set around 2 mile from the city centre this hotel looks a little concrete jungle from the outside but once you step into the reception area its very different. Bright, spacious and well laid out, with a warm welcome from staff. Room was a little tired but very clean and well equipped. We didn't use the spa facilities so can't comment on them. Only had breakfast and there was plenty room to sit, although a little chilly. The breakfast is self service but staff on hand if you need them. Vegetarian options cooked to order. The potato scones were to die for. Would like to have seen more chopped fruit on offer, but there was whole fruit as well. The bar is spacious and well equipped. Very impressed with the amount of sockets to charge phones etc. Popular for conferences and business meetings this hotel has everything you need including parking at a very reasonable rate (£3 a night when we stayed) A short drive into town means this hotel ticked all our boxes.

Fantastic experience: Not too far from the city centre. Lovely hotel with all the amenities. Gym. Sauna. Pool. Jacuzzi. Steam Room. Breakfast was a nice selection and varied in choice.

Fantastic experience: Nice hotel, only stayed there one night but had a lovely breakfast after using their spa facilities, which included swimming, steam and jacuzzi. All the spa facilities were at the correct temperatures, compared to lots of hotels I have been to.

Fantastic experience: We normally visit the Coast & Keg once a week, in the evening to grab a Starbucks coffee and catch up on work etc but have always seen food being served around us, so wanted to try it for ourselves. They have a large menu perfect for any taste from a curry or teriyaki noodles to a pizza or the traditional fish & chips. The portion size is really good with that fresh homemade taste, our waitress Libby was fantastic, really friendly/bubbly & an asset to the Coast & Keg. The food is slightly pricey just due to it being a hotel environment but it definitely is worth the money if you are looking to try somewhere different or are staying with them for a few days.

Fantastic experience: Excellent food, good leisure facilities and very pleasant staff. Location not the best as next to an Industrial Estate. Usually quite, except sometimes children running wild, of course, the responsibility of their parents, in some cases, grandparents.

Fantastic experience: My recent stay at Aberdeen Altens Hotel was an absolutely fantastic experience, all thanks to their exceptional team and high standards of service. From the moment we checked in, Noot and Anna made us feel warmly welcomed, setting the tone for a delightful visit. The evening service team – Holly, Marianna, Chloe, Carol, Charlotte, Kiera, and Erin – provided top-notch care, attending to every detail with friendliness and efficiency. In the morning, the breakfast team, including Suzanna, Haroon, Thalia, and Lynn, ensured we started our day with a delicious spread and attentive service. Kenan deserves a special mention as well for taking care of all our needs during our training meeting, creating a stress-free environment that allowed us to focus completely. Their manager, Liam, went above and beyond to make us feel at home, treating us like royalty while never sacrificing the hotel’s welcoming charm. This incredible atmosphere is clearly a reflection of the outstanding leadership of General Manager Kris Manship, whose hands-on approach and dedication are evident in every part of the hotel’s operation. The rooms and amenities were superb – spacious, comfortable, and spotlessly clean. I highly recommend Aberdeen Altens to anyone visiting the area, whether for business or leisure, and I’ll certainly be back!

Negative experience: Hotel was very good but food in restaurant disaster. 'Chilli prawn tagliatelle' should be with king prawns but was with cocktail prawns and only 3 for whole plate and £18. One big joke. 8oz Rib eye steak medium rare was the bigest mistake. Wasting time and money!!!!!

Negative experience: Do not book here. Over priced and shoddy quality. Also they can take money out your account without you knowing. I got home and they took 250 out my account saying they had evidence I was smoking even though no alarms went off I wasn't no problems at check out. If u sign they can take anything g out ur account without question. The bank is on it though. I asked for evidence of their evidence and they had nothing. The food was awful and over priced too. My solicitor is on it. Just cause they are posh they think they can get away with anything.

Positive experience: Stayed here a few times whilst visiting family and its one of the two hotels I prefer. The staff are professional, polite, helpful and friendly. The food in the restaurant is very good as is the breakfast.

Fantastic experience: Booked in again after about a year as was a bit shabby last time, but we liked the pool. Everything seemed uplifted, the staff were great and the room was immaculate. Even the very good pool, sauna and steam room seemed brand new. Well done and thanks for a delicious breakfast too.

Positive experience: Didn't have the best start to our short stay in the Altens as the male receptionist was not at all friendly on arrival, However we didn't see him again the rest of our stay and other members of staff were very friendly and helpful. Our room was comfortable but chilly so I was glad I'd brought warm clothing. We couldn't get the heating to work and it was rather noisy when on. Luckily there was a bath to warm up in. I'm gluten and dairy free and was well looked after in the restaurant. My cooked breakfast was cooked separately to avoid cross contamination and I enjoyed an asparagus and pea risotto for dinner. The leisure facilities were great. A decent length swimming pool and a lovely hot Jacuzzi. There was a charge for parking in the hotel car park but it was only £3 a day. I'm surprised it's not included in the cost of the room. Hefty fines if you forget to pay. All in all a decent enough stay but lacked the coziness and personal touch of a smaller hotel.

Fantastic experience: Was there in the start of August, amazing location, good services. It was calm and friendly there , i really enjoyed. 5 min from ocean, if you on car 10 minutes to Aberdeen, or by bus the same time.

Fantastic experience: So this hotel really reminded me of an American style hotel. Big, with a pool, etc. The staff were always kind and prompt in answering any needs. The room was enormous and comfortable. It’s located kind of in an industrial area so nothing to really do on foot but loads in driving distance and no tourists in sight. (Bullers of buchan, seal beach etc etc). You have to call to book in for an hour at the pool/sauna/hammam. There’s a gym as well. Breakfast is ok, they do eggs cooked to order. We didn’t eat there for any other meal as the prices were a bit steep. I’m happy with our stay there though! Great value. Parking you have to pay for, but with a Discount it’s 3 pounds a night, not bad.

Positive experience: Lovely hotel, friendly staff, lovely room, nice pool/steam/sauna area. Food was really nice and chef was very attentive with changing the food items to accommodate for my celiac and provide me with a gluten free alternative pasta sauce. Breakfast was really nice too and gluten free options available I.e. rolls, corn flakes and other breakfast items. Would recommend and visit again.

Positive experience: This hotel is full of amenities. The rooms are large and spacious with very comfy beds and decent pillows. Breakfast was excellent. The only negative was having to pay for car parking.

Positive experience: During my recent stay at the Aberdeen Alten Hotel, I found the experience to be a mixed bag. The hotel's central location was convenient, but there were a few notable drawbacks. First, the elevator was out of service during my visit, which meant that guests had to use the stairs. This was a significant inconvenience, especially for those with heavy luggage or mobility issues. Additionally, the rooms felt quite dated and in need of refurbishment. The décor was old-fashioned, and some of the amenities showed signs of wear and tear, which detracted from the overall comfort. However, the highlight of the stay was undoubtedly the breakfast. The morning spread was impressive, featuring a wide variety of delicious options, from freshly baked pastries to traditional Scottish fare. The quality and range of the breakfast offerings were superb, making it a delightful start to the day. In conclusion, while the Aberdeen Alten Hotel has its charms, particularly with its excellent breakfast, the broken elevator and outdated rooms were significant drawbacks. I would rate my stay at 3 stars.

Positive experience: Very nice hotel, apart from you have to pay £3 per night for parking even as a resident. Food is excellent and the service was outstanding.

Positive experience: We’ve had several stays at the Altens over the years with few issues. This time we had a major issue with our room but this was dealt with quickly and satisfactorily by Reception staff and management. I’m still not sure this is a 4* hotel at the moment even though there’s free access to the health club (gym & pool) and the public areas are very nice. There is no aircon in the rooms, for example, and neither are there any safes. The few electrical sockets are nowhere near the beds and there are no USB sockets. The soundproofing from the nearby A-road and to adjacent rooms is low quality. However, despite feeling a little dated, the rooms are spacious with good blackout curtains, the staff are all excellent, breakfast in the dining room is fantastic and the overall feel is one of decent quality. Location wise it is right on the A956 which is a 10-15 minute drive into the city or about 20-25 mins by bus.

Fantastic experience: Great stay once again. Special mention of Lynne who is so helpful during breakfast and Haroon who was serving on Friday evening then breakfast on Sat morning. Didn't eat at hotel on Saturday evening but he was serving again on Sunday morning. He was rushed off his feet on all shifts but couldn't have been more helpful and cheerful. Looking forward to next stay

Positive experience: The rooms were nice. Older perhaps, but roomy. Mine had 2 beds, a desk, and recliner. No AC but the windows open and I wasn’t hot during my stay. No fridge or microwave, I did miss that. Several of my lights flickered and another in my party had similar small issues … as well as one who complained his room was quite noisy (neighboring rooms), so older but okay. Breakfast was okay. All you can eat and some things were quite nice but others were just okay. The scrambled eggs they ran out of a lot and weren’t quite the right texture. The pancakes too - another in my party tried them and I felt like needing to apologize as I hadn’t warned them after I had them the day before. But it was all edible and generally okay. Maybe not worth the cost but it was convenient so I was glad I had it. Location isn’t great for dining options. There’s just the restaurant in the hotel, a Burger King, and a gas station nearby. Without a car, I think £4 round trip bus to town. The next closest restaurant might be 1 or 1.5 km away, each way. But the hotel has a nice hiking path nearby that can lead to the coastal trail which can be more than 4 km each way for someone who wanted a long scenic walk. And there’s a pool and a full gym as well. So a few things to do just at the hotel.

Fantastic experience: First visit for father's day definitely won't be the last. The food was outstanding, everything was piping hot and obviously freshly made. Staff were all excellent friendly and attentive.

Negative experience: Come here often for food etc. However, there is a new parking charge now and no one made me aware upon arrival. I received a £60 fine. The smallest little sign on the way in to the carpark, but no where else... no staff advising upon entry? I've heard other locals advise the same. Other guests who stayed at the hotel said they were advised when checking in and had to pay considerably less??? Yet I've had to pay up £60 for a 2 hour stay for a meal (poor service received on that front too but won't go into that). Shocking. Won't be back, won't be recommending. Total money grabbing after spending money on a meal.

Positive experience: Rooms were clean. There was a kettle and tea and coffee. The room and a shower within the bath. I think the bed was a double and not a king size it was comfy but felt a bit small. What we didn’t like was that despite the price of the hotel (not cheap) they also charge you for parking with ANPR cameras! They could give their hotel guests free parking. It is quite petty to charge their guests when they have the technology not to charge the guests. We wouldn’t choose to stay here again but it was perfectly adequate and the stay were pleasant. We ate at the in house restaurant and the food was very nice. So a nice place for a meal. We had pizza and fajitas. They were yum.

Fantastic experience: Very nice weekend away - I enjoyed a quiet location of this hotel, delicious food and also very friendly and helpful staff (especially Nonso at the reception). The hotel is located in a very close proximity to a nice coastal hiking trail if you fancy some walking and reunion with nature. I also enjoyed the spa facilities (sauna, jacuzzi & steam room).

Negative experience: Just popped in the bar for a drink and snack for the kids after doing the Escape Rooms (which were brilliant). Ordered drinks plus some garlic bread, nachos and onion rings. Drinks came quite quickly but after 35 minutes asked where our food was. Think they had forgotten it as there was a bit of rushing around then food came out 10 minutes later. Good nachos but soggy horrible onion rings

Positive experience: Decent hotel, and has certainly improved in the last couple of years. Food in the restaurant is of a high quality with a reasonably extensive menu. the staff and the service are great. Went back again recently. The food in the restaurant is fantastic.

Positive experience: Upon arrival reception is lovely and clean receptionists extremely polite and welcoming, however when going to the bar area to order food the staff become rather rude and abrupt. This may have been because I was ordering food at 2130hrs as there shut off time is 2200hrs! Couldn’t be helped due to me arriving late but absolutely no need for staff to make you feel as though I wasn’t allowed to order food!. Don’t get me wrong I hate being that person to order last minute but as a establishment they need to realise people may have travelled all day and for the late order not have got the chance to eat! Definitely wouldn’t stay here again due to this reason! Rooms outdated but very spacious, clean and beds are comfy enough to sleep

Negative experience: The room alone cost us £112, they charge for parking per night. We went for a few drinks and food at the bar. The drinks are absolutely extortionate, a double gin and tonic cost us nearly £17! We received the bill the next morning at the reception desk. I was asked to check over the bill (which was not detailed at all, just 'bar charge', then the amount) When I emailed to question the bill, I was told that I was asked to check over the bill before making payment. How on earth can you check over a bill that is not detailed?! Just amounts! We had our breakfast around 0930, went to the room to tidy up, checked our for 5 to 11 then asked regarding the spa facilities. We then got told that we would have to pay an additional fee to use the spa facilities due to our booking finishing at 11am! That is a first for me travelling to any hotel and is so so cheap and stingy. We definitely won't be returning to this hotel. It's a shame because previous visits have been ok. Must be due to bad changes.