Vita Boutique Fitness
Information about Vita Boutique Fitness
Opening hours
- sunday: 9h-18h
- monday: 7:30-20:30
- tuesday: 7:30-20:30
- wednesday: 7:30-20:30
- thursday: 7:30-20:30
- friday: 7:30-20:30
- saturday: 9h-18h
Our comment from FitFit UK about Vita Boutique Fitness:
Welcome to Vita Boutique Fitness, a premier wellness destination located in the heart of Chelsea, London, right by Sloane Square. Our center combines a cozy, luxurious environment with a vibrant atmosphere, making it the perfect spot for both fitness enthusiasts and casual visitors alike.
At Vita, we pride ourselves on offering:
- A wide variety of challenging Pilates classes led by professional and attentive instructors who ensure personalized attention to enhance your technique.
- A beautifully designed studio space that fosters a sense of community, where you can enjoy an intimate workout experience with fewer participants.
- A delicious selection of post-workout smoothies and healthy snacks at our café, where many guests rave about our coffee and pastries.
- High-quality reformer machines for those looking to elevate their fitness regime.
While many visitors love our classes and the friendly atmosphere, we acknowledge that some customers have had concerns regarding service inconsistencies and pricing. We strive to continuously improve and ensure every guest feels valued and respected.
With the warmest of welcomes from our team, Vita Boutique Fitness is not just a fitness studio; it's a space to rejuvenate your mind and body. Whether you're looking to work out or enjoy a peaceful coffee break, we can't wait to welcome you!
Services, Machines and Guided Classes
Vita Boutique Fitness: Opinions
Fantastic experience: Had ExoMind and it was truly amazing. I felt so calm and creative after. I was a bit nervous at first but it was actually a really peaceful experience. Really helpful for mood and your nervous sysem
Fantastic experience: The best of the best. My favorite spot for Pilates in London ! The studio is always clean, comfortable, and has a really positive vibe. The trainers are excellent . The reception team is also super welcoming and professional, which makes the whole experience even better.
Fantastic experience: Federica was incredibly welcoming and super helpful. A really nice studio, with a great variety of instructors to suit every taste. Very challenging classes
Negative experience: I bought an expensive pass for a bulk number of sessions for this studio. I asked them to extend it by ONE week into January as I couldn’t use them all in time - I had surgery for cancer at one point and couldn’t come for over a month. They have a flat NO. And “everyone has their reasons”. I don’t think everyone had cancer! Heartless and lacking in compassion.
Negative experience: The “coconut matcha” was literally just green coloured coconut milk £5 for that alone. Add a small cookie for £4 and it really didn’t worth the price at all. The girl at the counter was friendly but didn’t seem very interested in explaining the products properly. No, I won’t be returning.
Fantastic experience: Love pilates here, I wish the music was a little louder but other than that it’s so nice and peaceful I’m actually editing this because I have one recommendation for the hot Pilates classes - I’ve been to a couple of other studios where they offer cold hand towels at the end of the session and it’s such a nice touch!
Hi Willow,
Thank you for your feedback! We're delighted you love Pilates with us. We'll make a note about the music volume and aim to adjust it for a more enjoyable experience next time. We're glad you had a overall ambient experience. Looking forward to seeing you again soon!
Best regards,
VITA
Negative experience: I was really disappointed with the Hot Stretch class at Bits Studio. The session didn’t include proper stretching or guidance, and it felt completely unstructured. The instructor didn’t demonstrate or correct form, and overall it didn’t feel like a professional or beneficial experience. I expected a dynamic full-body stretch, but unfortunately, it was very underwhelming. Definitely not worth the price or the time — I hope the studio reviews the quality of this class and instructor. Won’t be booking classes there for sure.
Negative experience: I popped in here today after seeing all the signs for their matcha outside and in the window and thought this place must know what they’re doing, and was left incredibly disappointed. I had an oat matcha latte with agave syrup and honestly one of the worst matchas I’ve had it was 95% milk, and the tiny, little matcha that it had in it didn’t taste like much at all - I would have 100% gone back in and asked for a new one, but I took my first sip literally as I stepped into Sloane Square tube station.
Negative experience: ⭐☆☆☆☆ (1/5) Total rip-off. I paid £110 for my first Tri Wave session, only to discover that the average price everywhere else in London is £50–65. When I questioned the insane price, Anca suddenly offered me a “2-for-1” deal — a cheap trick to cover up how ridiculously overpriced they are. As if that wasn’t bad enough, during my second session Anca’s attitude was shockingly rude and unprofessional. For a place charging nearly double the normal rate, the least they could offer is basic respect — but instead I got arrogance and attitude. Save your money. There are plenty of clinics across London offering the exact same treatment at half the cost and with far better service. This place is nothing but overpriced and disrespectful.
Positive experience: Excellent service!
Fantastic experience: I discovered the place after a friend invited me for a taster hot pilates class. I must say I was instantly drawn by the uniqueness of this boutique studio! I've never been a fan of fitness or exercise of any sort and frankly hate the big impersonal chains, so Vita looked like just what I needed! There are different packages on offer all the time - it is such an incentive to have a plan and stick to it - which is exactly what I did! One can mix and match the group classes (and the one-on-one) - reformer and dynamic hot pilates. The girls at the front desk are always super friendly and accomodating! I must say Vita is the best boutique studio one can ask for - centrally located on Sloane Square and super easy to get to, being in the heart of Chelsea! I am so grateful that my friend insisted on trying it out!
Thank you, Zoya. We're so glad your friend introduced you to Vita Boutique Fitness and that it's become such a positive part of your routine. It's wonderful to hear how much you value the variety of classes, the welcoming atmosphere, and our central Chelsea location. We look forward to supporting you on your continued wellness journey.
Fantastic experience: Veryyyy Nice service.....❤️❤️
Thank you, Abhi. We're so glad to hear you had a great experience at Vita Boutique Fitness. We look forward to welcoming you back soon.
Fantastic experience: Studionya bagus bangettt, asri banget suasananya, adem juga, instrukturnya bersertifikat semua, pelayanannya ramah sekali, kelasnya juga banyakkk poll, mantapp
Thank you, Rakha. We're so glad you enjoyed the atmosphere, service, and variety of classes at Vita Boutique Fitness. It's wonderful to hear such kind words—we look forward to welcoming you back soon.
Fantastic experience: Super friendly staff and amazing atmosphere. Definitely recommend!
Thank you, Nathalie. We're so glad you enjoyed the atmosphere and felt welcomed by the team at Vita Boutique Fitness. We appreciate your recommendation and look forward to seeing you again soon.
Fantastic experience: I’ve booked several treatments with Paulina, she is just amazing! It’s a great place, great service.
Thank you, Athika. We're delighted to hear you've had such a positive experience with Paulina and the service at Vita Boutique Fitness. We look forward to welcoming you back soon.
Fantastic experience: I highly recommend the classes at Vita Boutique Fitness in Sloane Sq! From the moment you walk in, the atmosphere is vibrant, welcoming, and full of positive energy. The studio itself is beautiful—clean, stylish, and thoughtfully designed to make you feel inspired and comfortable the moment you arrive. The classes are the perfect blend of challenging and empowering. Whether you’re a total beginner or more advanced, every session is tailored to help you grow stronger, improve posture, and feel more in tune with your body. The energy in the room is contagious—it’s impossible not to leave feeling better than when you came in! Another plus…they have it all covered: as soon as you finish your class you can enjoy the best smoothies, lattes, açaí bowls and much more at their Vita Glow Bar. What truly sets Vita apart is the incredible staff. From the warm welcome at the reception, always smiling and available to assist you, and then the instructors, highly knowledgeable and professional, but also genuinely warm and encouraging. They take the time to get to know you and make sure your technique is spot on. I’ve noticed a big difference in both my physical strength and mental well-being since starting here. It’s not just a workout—it’s a full-body, mind-refreshing experience. If you’re looking for a place to feel stronger, more confident, and part of a truly uplifting community, Vita is it. Absolute gem of a studio!
Thank you, Elena. We're truly grateful for your thoughtful words and thrilled to hear how much you've connected with the experience at Vita Boutique Fitness. From the studio environment to the classes, instructors, and Glow Bar, it means so much to know that every part of your visit has made a difference. We look forward to continuing this journey with you.
Positive experience: Cloud matcha was okay, tasted a lot like coconut but the matcha frappe on top didn’t taste like matcha at all. Got the blue mermaid smoothie which was pretty nice and a berry smoothie but they weren’t as cold as I would like them to be especially in this heat. Passion fruit matcha was good but quite sour and matcha taste didn’t pull through. Overall it’s cute and I would come here again
Thank you, Abs. We appreciate your detailed feedback and are glad to hear you'd visit Vita Boutique Fitness again. We'll take your notes on taste and temperature into consideration as we continue to refine our offerings. Looking forward to welcoming you back soon.
Fantastic experience: The best reformer studio ever! This Chelsea reformer studio is my bliss space. Love the super hard workouts in reformer and the detox stretching in the infrared studio. 10/10
Thank you, Peony. We're so glad to hear Vita Boutique Fitness is your bliss space. It’s wonderful that you're enjoying both the challenging reformer workouts and the infrared stretching sessions. We look forward to seeing you again soon.
Fantastic experience: I moved to London 3 years ago and tried pretty much ever fitness place in my area and then I came across Vita Boutique! It’s amazing!!! You get the warmest welcome from Chloe at the desk and I love the reformer classes and infrared classes . My body has completely transformed and I’ve made some wonderful friends through it. Highly recommend it!
Thank you, Melorie. We're so glad you found Vita Boutique Fitness and that it's had such a positive impact on both your fitness journey and sense of community. Chloe and the team will be thrilled to hear your kind words. We look forward to welcoming you back soon.
Fantastic experience: My home away from home! I love the classes and how friendly everyone is. Best way to start the day, every single day! Thank you Vita for making my life better.
Thank you, Sybil. We're so happy to be your home away from home at Vita Boutique Fitness. It means a lot to know our classes and team help start your day on such a positive note. We look forward to seeing you again soon.
Fantastic experience: Absolutely LOVE the classes @ Vita ~ the instructors really know what they are talking about and know how to maximise each class for you - it’s never easy, and I always feel it in my body! Highly recommend it to anyone who cares about their body and wants to feel the difference
Thank you, Jenny. We're so glad you're loving the classes at Vita Boutique Fitness. It’s great to hear our instructors are helping you get the most out of every session—we truly appreciate your recommendation and look forward to seeing you again soon.
Fantastic experience: Amazing fitness studio with fabulous teachers and an array of different classes. Highly recommend
Thank you, Jacqueline. We're so pleased to hear you're enjoying the variety of classes and our wonderful instructors at Vita Boutique Fitness. We truly appreciate your recommendation and look forward to welcoming you back soon.
Fantastic experience: My happy happy place ~ for my Pilates, for the lovely service and the best cappuccino in the morning and healthy and yummy smoothies. xx johanna
Thank you, Johanna. We're so glad Vita Boutique Fitness is your happy place—from Pilates to cappuccinos and smoothies. We look forward to welcoming you back again soon.
Fantastic experience: A beautiful little wellbeing hub and cafe well located next to Sloane Square. The range of coffee, matcha and smoothies as well as super delicious and healthy food is unique to the area and well worth my diversion to go pick up a snack. Megan is an absolute delight and Geoffrey a joy
Thank you, Suzanne. We're so pleased to hear you enjoy the unique offerings at Vita Boutique Fitness and that our team, especially Megan and Geoffrey, made your visit special. We look forward to welcoming you back soon.
Fantastic experience: I come in every morning before a work for a coffee. The drinks are really nice, the staff are super friendly and the cafe has a really cool vibe!
Thank you, Georgia. We're delighted to be part of your morning routine at Vita Boutique Fitness. It's wonderful to hear you enjoy the coffee, the team, and the atmosphere. We look forward to seeing you again soon.
Fantastic experience: Good Service And Good Staff
Thank you, Naz. We truly appreciate your kind words and are so glad you had a positive experience with our team. We look forward to welcoming you back soon.
Thank you, Naz. We truly appreciate your kind words and are so glad you had a positive experience with our team. We look forward to welcoming you back soon.
Fantastic experience: Good service I'm very appreciate of your best service
Thank you, Farheen. We're so pleased to hear you appreciated the service—it means a lot to us. We look forward to welcoming you back soon.
Fantastic experience:
Thank you, Nishant. We look forward to seeing you again soon at Vita Boutique Fitness.
Fantastic experience: Vita Pilates in Chelsea has been a life changing experience, their reformer and hot functional classes are the ones that brought me summer body and improved my mental health! Such a lovely team, with amazing teachers. I also use Vita for my hair color and treatments, so it has been my favorite place in London!
Thank you, Anna. We're so pleased to hear how much Vita has supported both your physical and mental wellbeing. It means the world to know we're your go-to space in London—from fitness to hair care. We look forward to seeing you again soon.
Negative experience: I visited Vita Boutique today for a smoothie. I’ve taken a course of Pilates classes there before and have been to the shop many times to buy food, drinks, and beauty products. This time, on a very rare occasion—something that has probably only happened a few times in my life—I came in carrying a Pret bag. I bought a smoothie and a beauty product (totaling £24) and decided to sit in the corner to enjoy my smoothie and Pret salad. I’m aware that bringing outside food into an establishment is generally discouraged, but since it was a rare situation and I had made a purchase, I didn’t think it would be an issue. However, a very rude and unpleasant “manager” approached me shortly after and demanded that I leave. I tried to explain that I usually don’t do this and that I had just purchased a smoothie, but she was aggressive and completely dismissive. She told me to leave and made it clear she didn’t care about my explanation. I was shocked by her behavior. I don’t usually leave negative reviews, but this interaction was appalling and deeply disrespectful. I’ve spent a lot of money at this place over time, and to be treated so rudely over something so minor—especially considering I had paid for items—was unbelievable. Unfortunately, I won’t be returning. This experience has completely put me off.
Thank you, Lena. We’re sorry to hear you felt this way during your visit. While we do have clear policies in place, we always aim to manage them with courtesy and professionalism. If you’d like to discuss this further, please feel free to reach out to us at [email protected].
Negative experience: We just suddenly went inside and tried the ube matcha but it was really disappointing because we can’t taste the ube or matcha. It was so expensive from that size of cup, no label, straw was just a paper & the taste was just like a water with powder that they just added a bit of sugar. My friend and I will never again buy this.
Thank you for your feedback, Shar. We’re sorry to hear the ube matcha didn’t meet your expectations. We take comments like yours seriously and will be reviewing this with our team. If you'd like to share more, feel free to email us at [email protected].
Fantastic experience: The gentleman that makes my matcha gets its right every time!!!! It’s perfection, he’s the best!!
Thank you so much, Kinga. We’re thrilled to hear your matcha is consistently perfect—our barista will be delighted to know he’s made your day. We look forward to welcoming you back soon.
Fantastic experience: Quickest and best smoothie I’ve ever had. Was ready before I even got my wallet out!
Thank you, Tom. We’re so glad you enjoyed your smoothie—and even more so that it was served with such speed and care. We look forward to seeing you again soon.
Negative experience: You won’t find a slower smoothie bar in London, takes about 20 minutes to serve 2 smoothies. Taken 27 minutes one time.
Thank you for your feedback, James. We're sorry to hear about the delay you experienced—we understand how frustrating that can be. If you'd like to discuss it further, please feel free to contact us at [email protected].
Fantastic experience: Amazing experience with the best hairdresser Cristina
Thank you, Elizabeth. We’re delighted to hear you had such a great experience with Cristina—she truly is exceptional. We look forward to welcoming you back soon.
Fantastic experience: Brilliant place. Relaxing, experienced staff (Christina is amazing) and very professional. I'll definitely be back!
Thank you, Selina. We're delighted you had such a positive experience—Christina will be so pleased to hear your kind words. We look forward to welcoming you back soon.
Negative experience: I was extremely disappointed with my recent experience at Vita. I fully understand the 12-hour cancellation policy, but when I had an unexpected emergency, I called as soon as I found out to explain my situation and request a credit transfer. Instead of showing any empathy or professionalism, the receptionist (Alessandra) repeatedly told me "nothing could be done," without considering my circumstances. What made the experience worse was the lack of transparency—when she called her boss for clarification, she spoke in another language, leaving me completely unaware of what was being discussed. Later, I even overheard her discussing my situation with other staff, which felt highly unprofessional. For a high-end gym that prides itself on premium service, this experience was unacceptable. Customer service should go beyond just enforcing policies—it should include professionalism, discretion, and a level of understanding when genuine emergencies arise. I reached out to management, but their response was generic and failed to address the handling of the situation. I expected better from Vita, and unfortunately, this experience has put a dampener on my desire to return.
Thank you for your feedback, Sarah. We're sorry to hear about your experience and understand how important it is to feel supported, especially in difficult moments. While we do follow a cancellation policy, we aim to handle all situations with care and professionalism. If you'd like to discuss this further, please feel free to contact us at [email protected].
Fantastic experience: Lovely staff, relaxing atmosphere and Giuseppe was wonderful.
Thank you so much for your kind words. We’re so pleased you enjoyed the atmosphere and that Giuseppe made your visit special. We look forward to welcoming you back soon.
Negative experience: Sono stata a prendere il caffè per cui la mia recensione vale solo per il bar e non per il fitness. Mai incontrato persone così antipatiche e poco professionali, da evitare!
Grazie per il suo feedback, Barbara. Ci dispiace sapere che la sua esperienza al bar non è stata positiva. Il nostro obiettivo è offrire sempre un servizio cordiale e professionale. Se desidera condividere maggiori dettagli, può contattarci a [email protected].
Negative experience: Shocking Discrimination at Vita Boutique Fitness Café - A Truly Disheartening Experience I am absolutely disgusted by my visit to Vita Boutique Fitness Café on February 25th. What should have been a simple and kind act of helping someone in need turned into an outright display of discrimination and disrespect, particularly toward a man who is visually impaired. I was approached by this man, who asked for assistance in finding a place to have tea and a scone. I brought him to Vita Boutique Fitness Café, hoping that the staff would treat him with the same respect and dignity that they would any other customer. Unfortunately, I couldn’t have been more wrong. Upon entering, I explained to the staff behind the counter that the man had approached me on the street and that I had brought him to the café for service. Instead of helping him directly, the staff member refused to speak to the customer himself and insisted that I take the order on his behalf, which made me uncomfortable right from the start. But it got worse. To my utter disbelief, the staff member then had the nerve to ask if the visually impaired customer could even pay for his order, implying that his disability meant he was incapable of doing so. This assumption was not only disrespectful but also deeply insulting. And when the customer asked what was available in place of the scone, they were told, “We have what you can see,” further dehumanizing the situation. What shocked me even more was the fact that the manager was present, witnessing all of this, and did absolutely nothing to intervene. Not only did they fail to stop the blatant discrimination, but neither did any of the other staff members or customers take any action to correct or stop the behavior. This is a clear violation of basic rights. Vita Boutique Fitness Café, as a business, is legally obligated to comply with anti-discrimination laws, including the Equality Act, which prohibits discrimination against people with disabilities. The way this customer was treated is not just inappropriate; it’s illegal. This experience has left me deeply saddened and appalled. I will not be returning to Vita Boutique Fitness Café, and I urge others to reconsider supporting a business that has no regard for treating people with disabilities with the respect and dignity they deserve. If you are a business that cannot meet basic legal and moral obligations, perhaps you shouldn’t be in business at all.
Dear Gima,
We are truly sorry to hear about your recent experience at Vita Boutique Fitness Café. Ensuring that every guest feels respected, valued, and welcomed is our highest priority, and we take your concerns extremely seriously.
First and foremost, we want to sincerely apologise to both you and the individual you assisted. The experience you described does not reflect the values we uphold as a business or the level of service we strive to provide. We deeply regret any discomfort or distress caused during your visit.
Please know that we are immediately addressing this matter with our team to ensure that every member is properly trained in providing inclusive and respectful service to all guests, regardless of ability. We are also reviewing our accessibility practices to ensure we are fostering an environment where everyone feels comfortable and supported.
We greatly appreciate hearing this from you. Your feedback is invaluable in helping us grow and do better.
Again, we sincerely apologise for this situation and appreciate you bringing it to our attention.
Best regards,
Kate
Fantastic experience: Giuseppe did my wash/blow out and it turned amazing, so happy with the results!
Thank you, Linnea. We're so glad to hear you loved your blowout—Giuseppe will be thrilled to know you’re happy with the results. We look forward to seeing you again soon.
Fantastic experience: “I had an amazing experience at Hiar Salon in Vita Boutique Fitness The stylist did an incredible job, and I couldn’t be happier with the results. Highly recommend for top-quality service and a flawless finish!”
Thank you, Shirin. We're so pleased to hear you had such a great experience at the Hair Salon. Your kind words mean a lot to the team, and we’re thrilled you’re happy with the results. We look forward to welcoming you back soon.
Fantastic experience: The hair steam treatment with Giuseppe was amazing! Highly recommended 1 hour of the pure relaxation.
Thank you, Manfredi. We’re so glad you enjoyed the hair steam treatment with Giuseppe—pure relaxation is exactly what we aim for. We look forward to welcoming you back soon.
Fantastic experience: It is a fantastic place, it renews your energy. The best thing is the attention of the staff
Thank you, Johan. We're so glad Vita has been a place of renewal for you. Your kind words about our team mean a great deal—we look forward to welcoming you back soon.
Negative experience: The blonde, petite lady abruptly approached me at my table and rudely told me to move please (literally!) because, apparently, the table was reserved for someone ‘important.’ Completely unprofessional and disrespectful.
Thank you for your feedback, Gökçen. We’re sorry to hear about your experience—it’s important to us that every guest feels respected and welcome. If you'd like to share more details, please feel free to contact us at [email protected].
Negative experience: The worst service ever. Total rip off, can’t properly book get always the wrong class and the staff at reception are just the worst.
Thank you for your feedback, Anna. We’re sorry to hear about your experience and understand your frustration. If you’d like to share more details so we can look into it further, please contact us at [email protected].
Fantastic experience: هو سبا رياضي وبنفس الوقت فيه محل صغير للسوفت وملابس رياضيه وكذلك كوفي صغير. للامانه كان خيار جدا صحي اني اخذ سناك منه. اخذت آساي بول كوجبه خفيفه صحيه الأكيد ان فيه عصيرات وسلطات وقهوه والمكان جدا صغير. بشكل عام محبين الأساي لازم تجربونه أسعاره شوي مرتفعه
شكرًا جزيلًا لكِ خلود على تقييمك الرائع وكلماتك الطيبة. يسعدنا أنكِ استمتعتِ بتجربتك في فيتا، وخاصة بالأساي بول والخيارات الصحية الأخرى. نأخذ ملاحظتكِ حول الأسعار بعين الاعتبار، ونتطلع للترحيب بكِ مجددًا قريبًا.
Negative experience: They have no idea how to make an açai bowl!
Thank you for your feedback, Michael. We're sorry to hear the açaí bowl didn't meet your expectations. If you'd like to share more about your experience, please feel free to contact us at [email protected].
Fantastic experience: The acai bowl here is delicious!
Thank you, Jessica. We're so glad you enjoyed the açaí bowl—it's one of our favourites too. We look forward to seeing you again soon.
Fantastic experience: 从去年开始接触普拉提,几乎去过伦敦所有最热门的一些普拉提馆。在我看来,老师的教育方式、场馆位置、训练强度和风格都非常重要。 我去的最多的是在Chelsea的Vita Boutique fitness,在繁华的sloane square 每次上课都心情很好,下了课顺便去逛个街。选择它最主要的一点是,它的动作强度非常多巴胺,而且一个班学员不多,相比伦敦其他的网红普拉提教室,vita的老师能照顾的很周到,是真的能练到,而且效果明显,每次都流好多汗。同学给人的感觉也非常posh 每次上课都能在他们身上获取一些outfit灵感。 另外他们店的cafe的奶昔真的很好喝,每次下课就点一杯奶昔代替一餐,方便又健康另外还有脸部保养、剪发、和不定期的首饰popup,简直就是一个制造健康、美丽的完美factory
非常感谢您的精彩评价。我们很高兴Vita能为您带来如此积极的体验,无论是课程质量、氛围,还是我们的小班教学和多元服务。期待在Chelsea再次见到您,继续陪伴您的健康与美丽之旅。
Fantastic experience: ⭐⭐⭐⭐⭐ I had a wonderful experience at Vita Fitness Boutique! A big thank you to Nataly for the fantastic hair treatment—she was so attentive, professional, and made me feel truly pampered. My hair feels amazing, and I couldn’t be happier with the results. Highly recommend this place for anyone looking for top-notch service and a welcoming atmosphere!
Thank you, Hamda. We're so glad to hear you had such a wonderful experience, and that Nataly made you feel truly cared for. Your kind words mean a lot—we look forward to welcoming you back soon.
Fantastic experience: I went here yesterday for a haircut. It’s very conveniently located and the environment is very elegant. I’m very happy with my new haircut. Jason is a very funny guy and you will love him!
Thank you, Hui. We're delighted to hear you enjoyed your visit and love your new haircut. Jason will be so pleased to hear your kind words—we look forward to welcoming you back soon.
Negative experience: I had a class at 12:30 today, due to tube complications, I knew I would be at least 5 minutes late, therefore 10 minutes before the class I sent an email, to which I did not receive an answer. I then arrived to the studio at 12:36, checked in with the girls in reception which said it was okay and I went up to the class, by then it was 12:38. As soon as I opened the door me and my friend were greeted with a “no” in an incredibly rude tone, not even a “hello”. I explained to the instructor (Camilla), that the girls down stairs had allowed us to come in which she responded to with “well this is my class so I decide”, shocked by the rudeness of this comment I attempted to clarify that we were let in by the girls downstairs and she responded with a firm “no” again. We then came downstairs and told the girls which quickly said “oh yes sorry forgot to tell you there’s a 10 minute policy” but we had arrived at 12:38. The Pilates studio is good I have had classes with other instructors and they have been really kind. This interaction was incredibly rude and I felt personally attacked. Never in my life have I been treated like this at a commerce
Hi Chloe,
Thank you for your feedback. We are very sorry that your experience at Vita was less than satisfactory. Our 10 minute policy is put in place for health and safety reasons to protect our clients against injury. The warm up that takes place in the first 10 minutes is mandatory to ensure your body is properly stretched and activated before you begin.
We are very sorry for the communication between the front desk and our instructor, we will relay this feedback to the team to ensure this doesn't happen again. Our intention at Vita is to create a wellness hub that feels like a community so we would never want you to feel mistreated. Again we will relay this feedback to the team to ensure that we are keeping with our customer service standards.
Kind regards,
VITA
Negative experience: Custom service is absolute shocking if you have an issue the staff talk over you and make false allegations to the manager, we addressed an issue with a staff member but we resolved it went to class then the manager terminated our classes due to lies made by the staff member, the manager sides with staff and do not care about clients at all. They promise refunds same day, 3 days later still no refund without us visiting the premises ourselves, I’m very disappointed with such a gym placed in a classy area and I’m sure anyone of value who has morels would like to know about their lack of care to clients.
Hi,
Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you faced and the frustration caused. At Vita Boutique, we hold ourselves to high standards of service and transparency, and it’s disappointing to know we fell short in meeting those expectations.
We apologize if there was any miscommunication or misunderstanding between our team and you. Resolving issues fairly and promptly is our priority, and it’s concerning to hear that your experience didn’t reflect this. Regarding your refund, we are currently reviewing our processes to ensure this is managed more efficiently in the future.
We value your feedback and would like to invite you to connect with us directly, as this will allow us to address any outstanding concerns and improve your experience.
Warm regards,
VITA
Fantastic experience: I recently discovered a hidden gem in West London – Vita Boutique Fitness near Sloane Square, and I’m obsessed! It’s the perfect spot to relax and recharge, especially after a hectic week. They offer everything from Pilates classes to a smoothie bar, but the real highlight is their hair steam treatment. Using ADEM products, the 30-minute steam spa left my hair feeling unbelievably soft and smooth. It was so relaxing, I nearly fell asleep! Definitely recommend if you’re looking for a place to pamper yourself from the inside out. Can’t wait to try their facials next!
Hi Dan,
Thank you so much for your kind words. We are delighted that you have found your new safe haven for everything wellness! We look forward to welcoming you back soon.
Vita
Fantastic experience: The best hairdresser? Jason, a brilliant hair stylist and a true artist! He knows how to give to any woman, of any age, elegance and volume to any type of hair. Don’t miss his haircut and blow dry with him. Gorgeous, brilliant! The best team? Here! Natalie, Giorgia, Issy …so kind, so nice, so welcoming! The best drinks? Again, here! Last but not least, try their reclining chair for the waterfall hair wash + steam experience. Don’t miss a visit - and another and another again! - to Vita. It’s worth it
Thank you so much for your glowing review! We’re thrilled you had a fantastic experience with Jason and felt truly welcomed by our team. We're glad you loved the drinks and the waterfall hair wash + steam experience. We can't wait to see you back at Vita for more visits!✨
Warm regards,
VITA
Negative experience: I am writing to express my concerns regarding the issues I experienced during my recent visit to your salon. I had booked an appointment for a head spa and blow dry, but unfortunately, the experience was far from satisfactory. Firstly, I did not receive any confirmation call for my booking, as I was told I would. When I called to confirm the appointment myself, I discovered that the staff had only booked me for a blow dry, despite my initial request for a head spa and blow dry. Furthermore, when I called to confirm the booking, the staff informed me that I could not have the appointment at the 4 o'clock time slot I had booked, and instead, I should have booked it for 3:30 pm. I am confused as to why the staff accepted my 4 pm booking in the first place if it was not available. Additionally, when I booked the head spa, I received an email reminding me to bring my socks and not forget my "class." However, I had not booked any class, only a head spa treatment. Needless to say, this entire experience has been a mess and has left me feeling extremely frustrated. I have requested a full refund, and I do not plan to return to vita boutique in the future, as I believe there are issues with your booking system and appointment scheduling process!!!
Hi Hessa,
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our studio.
We understand how important it is to have a seamless and enjoyable experience, especially at a luxury wellness boutique like ours. We regret that we fell short in providing this for you.
We are incredibly sorry for the lack of a confirmation call and the subsequent booking confusion. This does not reflect the high standards we aim to maintain. We are addressing this issue internally to ensure better communication and accuracy in our booking process.
Regarding the time slot issue, we are currently reviewing our scheduling procedures to prevent such discrepancies from happening in the future. We understand how fustrating and inconvenient this was for you.
We understand your request for a full refund and it is being processed our end and we appreciate your patience in this time. We hope you will give us another chance in the future to provide the exceptional service you deserve.
Please contact us directly if you have any further concerns or questions. Thank you for your feedback—it helps us improve and provide better experiences for all our clients.
Vita
Fantastic experience: Perfectest hair cut, kindest hair dresser. Overall experience worth it, with the hair steam. New favorite hair place
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect haircut and enjoyed the kindness of our hairdresser. It's fantastic to know that the hair steam added to your overall experience and that we've become your new favorite hair place. We look forward to welcoming you back soon for more luxurious treatments!
Vita
Fantastic experience: Another amazing blow dry by the beautiful Nataly !
Hi Eddie,
Thank you for your lovely review. It’s great to hear that you were pleased with your blow dry. It looked gorgeous! We look forward to welcoming you back soon!
Best regards,
Vita
Fantastic experience: This place was amazing. I really liked the vibe and would highly recommended. The cafe after the session was amazing.
Hi Rylan,
Thank you for your fantastic review! We're thrilled to hear that you enjoyed the vibe at Vita and that you would recommend us. It’s great to know that the cafe added to your positive experience after the session. We look forward to welcoming you back soon!
Best regards,
Vita
Fantastic experience: This was an awesome class. I’ve never done a Pilates class before and it was a really good experience and a really good workout. I would definitely want to come back in the future. The staff was all very nice and the instructor had a good workout planned.
Hi Brynn,
Thank you for sharing your wonderful experience! We're delighted to hear that your first Pilates class at Vita was both enjoyable and challenging. It’s fantastic to know that our staff and instructor contributed to your positive experience. We look forward to welcoming you back for more great workouts in the future!
Best regards,
Vita
Fantastic experience: The best reformer pilates in Sloane square!! The mushroom coffee after was the bomb. Im obsessed ❤️❤️
Hi Isabel,
Thank you for your enthusiastic review! We’re thrilled to be considered the best reformer Pilates in Sloane Square and delighted to hear you loved the mushroom coffee. We’re glad you're obsessed, and we can’t wait to see you back soon!
Best regards,
Vita
Fantastic experience: Vita is the best reformer pilates studio in Chelsea (and I have tried them all!). It's zen and calm and all of the equipment is really high quality. I have been a regular here for almost three years and can vouch for all of the instructors - for an extra 'burn', book into Camilla or Gabby's Sculpt classes.
Hi Bridget,
Thank you so much for your heartfelt and loyal review! We're incredibly grateful to have you as part of the Vita family over the years. Your kind words about our studio’s atmosphere and high-quality equipment mean a lot to us. It’s fantastic to hear that you enjoy the Sculpt classes with Camilla and Gabby – they’re indeed amazing at delivering that extra 'burn'!
We look forward to many more years of helping you achieve your fitness goals. See you in class soon!
Best regards,
Vita
Fantastic experience: Amazing experience!!! So relaxing and refreshing! My hair are reborn!!! Natalia is incredible, she takes care of every small detail and make you feel at ease! A MUST DO!!!
Hi Pam,
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience at our studio and that your hair feels reborn. Natalia truly is incredible, and we're glad she could make your visit so relaxing and refreshing. Your kind words are appreciated, we can't wait to welcome you back.
Vita
Fantastic experience: Heavenly therapeutic. Happy hair with Natalia
Hi Ahmed,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a heavenly and therapeutic experience with Natalia. Our goal is to ensure every visit leaves you feeling relaxed and happy, and it’s fantastic to know we achieved that for you. We look forward to seeing you again soon for more happy hair days!
Vita
Fantastic experience: Been going to Vita for years - brilliant instructors and studio, and such a friendly environment. Highly recommend!
Hi Sam
Thank you for your loyalty to Vita over the years! We're thrilled to hear that you've had such a positive experience with our brilliant instructors and friendly environment. Your recommendation means the world to us! Looking forward to many more years of fitness together.
Best,
VITA
Fantastic experience: I recently had the pleasure of working with ANCA professional therapist at LPG and I must say, it was a truly transformative experience. From the moment I walked in, I felt welcomed and at ease in the calming atmosphere of the office. The therapist was incredibly knowledgeable and skilled in practice, and I felt confident in her ability to help me work through my issues. Very attentive, compassionate, and non-judgmental, creating a safe space for me to open up and explore my thoughts and feelings. Throughout our sessions, the therapist provided me with valuable insights and tools to help me better understand myself and navigate the challenges I was facing. Their guidance was instrumental in helping me make positive changes in my life and I am grateful for the support they provided. Overall, I highly recommend the professional therapists ANCA to anyone seeking help and guidance. HER expertise, professionalism, and genuine care for the clients make HER stand out as top-notch practitioners in the field. I am truly grateful for the positive impact they have had on my life.
Hi Cristina,
Thank you for sharing your wonderful experience with our LPG therapist ANCA. We're thrilled to have contributed to your transformative journey. Your kind words and compassion mean a lot to us. We're grateful for your recommendation and look forward to welcoming you back to VITA soon!
Best regards,
VITA
Fantastic experience: Great studio, classes are very good and instructors always challenge you.
Hi M,
Thanks a lot for your positive feedback! We're delighted to hear you're enjoying our studio and classes. Our instructors strive to provide challenging and rewarding sessions. Looking forward to seeing you again soon at VITA!
Best,
VITA
Fantastic experience: Going to Vita is like my therapy for the week! The classes are so nice and intimately laid out so you get the maximum from your reformer sessions! My form and body has approved a lot since attending their classes! Love it!
Hi Georgina,
Thank you for sharing your wonderful experience! We're thrilled to hear that VITA has become a form of therapy for you and you are already feeling the benefits already. We appreciate your support and look forward to continuing to help you improve your form and body!
Best,
VITA
Fantastic experience: Never tried reformer before but I had the best time! And the coffee was great!
Hi Chloe,
We're thrilled to hear you had a wonderful time trying reformer pilates for the first time and enjoyed the experience as well as the coffee. Thank you for giving us the opportunity to make your visit memorable. We hope to see you again soon for another great session!
Best regards,
VITA
Positive experience: Went for the bar, mushroom matcha is nice however the staff is not much prepared and some barista not very skilled in preparing the drinks.. also loyalty program apparently not in order - we used to go daily and the loyalty card was never stamped because of "no stamp around" and the online discount doesn't work as well. Besides ok
Hi Niccolo,
Thanks for sharing your feedback with us. We've recently updated our loyalty program, and we're sorry to hear you encountered issues with our previous system. We've since fixed our app, so you should now be able to claim points and access discounts hassle-free. We appreciate your support and hope to see you again soon!
Best,
VITA
Fantastic experience: Love Vita Boutique Fitness. The location is great, right by Sloane Square station. The reformer pilates is amazing and the post workout smoothies are delicious. Ive recommend to all my friends and family!
Hello,
We're overjoyed to hear you love Vita Boutique Fitness! The prime location by Sloane Square station, amazing reformer pilates, and delicious post-workout smoothies all contribute to a fantastic experience. Thank you for recommending us to your friends and family! We appreciate your support and can't wait to welcome you back for more.
Best,
VITA
Fantastic experience: Vita Boutique Fitness is like a luxury but cosy studio at the same time. The classes are amazing and not to mention the coffee & food are delicious! Perfect spot to meet a friend and exercise together. Would definitely recommend!
Hi there!
Thank you for the wonderful review! We're thrilled to hear you find Vita Boutique Fitness to be a blend of luxury and coziness. It's fantastic that you enjoyed our classes and found the coffee & food delicious. We couldn't agree more that it's a perfect spot to meet friends and exercise together. Your recommendation means a lot to us!
Looking forward to welcoming you back soon.
Best,
VITA
Fantastic experience: Great service, amazing coffee
Hi Clem,
Thank you for your positive feedback! We're thrilled you enjoyed our great service and amazing coffee at Vita. Your support means a lot, and we look forward to serving you again soon.
Best regards,
VITA
Fantastic experience: Love this studio in Sloane Square! I did my first reformer pilates class and the instructor and workout were great! The staff at the front desk was also very helpful in providing information about the studio. The coffee and banana bread that I had in the cafe is the best that I have had in London! I will definitely be back.
Hi Emma,
Thanks a lot for the fantastic 5-star review! Delighted you enjoyed your first reformer Pilates class and found our staff helpful. The coffee and banana bread getting a thumbs up makes our day! Looking forward to having you back.
Best,
VITA
Fantastic experience: Gorgeous studio, fab class and nice coffee after, lovely all round space.
Hi Ellen,
Thank you for the lovely feedback! We're thrilled you found our studio gorgeous, the class fabulous, and enjoyed a nice coffee afterward. Creating a lovely all-round space is what we aim for, and we're glad you experienced that. Looking forward to welcoming you back soon!
Best,
VITA
Fantastic experience: Such a gorgeous studio, would highly recommend - great workout and lovely coffee after - perfect way to spend a morning
Hi Mia,
Thank you so much for your feedback! We're thrilled to hear you enjoyed our gorgeous studio, had a great workout, and found the coffee lovely. We appreciate your recommendation and look forward to seeing you for more perfect mornings!
Best,
VITA
Fantastic experience: The classes and cafe are amazing here!
Hi Katie,
Thank you for your positive feedback! We are delighted you have had an all round amazing experience with us!
We look forward to see you again soon,
Best,
VITA
Fantastic experience: Beautiful studio and great class. Location is so handy and I'll definitely be coming back
Hi Ellie,
Thank you for your lovely feedback! We're delighted you enjoyed our beautiful studio and had a great class. It's fantastic to hear our location is convenient for you. We look forward to welcoming you back to VITA soon!
Best wishes,
VITA
Fantastic experience: I loved this studio and the instructor was so helpful and friendly. Perfect way to get back into the swing of things in January! (And the coffee is great)
Hi Emily,
Thank you for your wonderful review! We're thrilled to hear that you loved our studio and found our instructor helpful and friendly. It's fantastic to know that we could help you get back into the swing of things in January. We're glad you enjoyed the coffee too! Looking forward to seeing you again soon at VITA.
Best regards,
VITA
Fantastic experience: Beautiful boutique studio and great class ! Still feeling the burn today in a good way. Some of the best reformer Pilates equipment I’ve used.
Hi Michaela,
Thanks for the lovely review! We're thrilled you enjoyed our studio and class. Feeling the burn in a good way is always a great sign! We're glad you liked our reformer Pilates equipment. Looking forward to seeing you again at VITA!
Best,
VITA
Fantastic experience: Lovely, attentive staff, Pilates was amazing and food was delicious! Will definitely be returning. Thank you! X
Hi Izzy,
Thank you for your lovely feedback! We're thrilled you enjoyed our attentive staff, amazing Pilates, and delicious food. We can't wait to welcome you back to VITA soon!
Best regards,
VITA
Fantastic experience: Great class with a great instructor, finished off with a delicious matcha latte!
Hi Poppy,
Thank you for your lovely review! We're delighted to hear that you enjoyed the class and found the instructor great. It's also wonderful to know that you loved the matcha latte to finish off your visit. We look forward to seeing you again soon for more great classes and delicious treats!
Warm regards,
Vita
Fantastic experience: Amazing studio and coffee downstairs!
Thank you for your kind words! We're so happy to hear that you love our studio and enjoyed the coffee downstairs. We strive to create a welcoming and enjoyable environment for all our clients. Looking forward to your next visit!
Warm regards,
Vita
Fantastic experience: Vita is a wonderful coffee spot and amazing reformer studio - with a very skilled instructor. The workout was great, staff were very friendly and the coffee was delicous. The best pilates and coffee combo in London, will definitely be returning!
Hi Sophie,
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed both our Reformer Pilates studio and our coffee spot. It's wonderful to know that you found the instructor skilled, the workout great, and our staff friendly. We're honored to be your go-to spot for the best Pilates and coffee combo in London. We can't wait to welcome you back soon!
Warm regards,
Vita
Fantastic experience: Incredible studio! The reformer machines are some of the best in London, instructors are very attentive and helpful, and the workouts are challenging in a really great way. One of the best reformer classes in London! Coffee and matcha in the cafe is delicious too and a wonderful post-workout stop off.
Thank you for your incredible review! We're delighted to hear that you enjoyed your overall experience at Vita. It's great to know that you found the workouts challenging in the best way. We're also thrilled that you enjoyed the coffee and matcha in our cafe. We look forward to welcoming you back for more amazing classes and delicious post-workout treats!
Warm regards,
Vita
Fantastic experience: It is a great studio, very clean and modern! The instructor was amazing and very skilled. I will definitely go again! The coffee shop is also a big perk, it has a great atmosphere and good coffee 10/10!
Thank you for the great review! We're glad you enjoyed our clean, modern studio and had a fantastic experience with our skilled instructor. Looking forward to seeing you again soon for another great workout and delicious coffee!
Best,
Vita
Fantastic experience: Amazing reformer classes and great cake and coffee for post workout! Staff are all very friendly which is a plus!
Hi Amelia,
Thank you for the kind words! We're thrilled you enjoyed our reformer classes and tasty treats. Our friendly staff are always here to make your experience even better. Can't wait to see you for more workouts and post-workout indulgence!
Best,
Vita
Fantastic experience: Love the classes, love the Italian coffee!!
Thank you for your feedback! We're thrilled you enjoy our classes and Italian coffee. Looking forward to seeing you again soon!
Warm regards,
Vita
Negative experience: Having purchased a sit in coffee for £4.60 (madness in itself), I proceeded to sit down and start working on my laptop. 2 mins later I was told by staff laptops aren’t allowed… puzzling as the owner was sat on a table to my left, using a computer herself. One rule for one….
Hi T,
We're sorry for the inconvenience you experienced. Our policy regarding laptops may not have been communicated clearly, and we apologize for any confusion. We'll ensure better consistency in enforcing our rules going forward. Your feedback is valuable, and we appreciate your understanding. We hope you'll give us another chance to provide a more seamless experience.
Best,
Vita
Negative experience: Worst matcha latte I’ve had in London for years. They premake the solution so when it came to my drink it was claggy and you could taste the matcha powder, it wasn’t mixed properly. When I told the barista he was nonplussed. Ended up giving the drink back and going down the road to buy another.
Hi Rachael,
We're truly sorry to hear about your disappointing experience with our matcha latte. This falls short of the standards we aim to uphold, and we sincerely apologize for the inconvenience caused. Your feedback is invaluable, and we'll use it to improve our preparation process to ensure every drink meets our quality standards. We hope you'll give us another chance to make it right in the future.
Warm regards,
Vita
Negative experience: Great smoothie but terrible costumer service. Not smile and kinda rude attitude from the man attending today 24/10. Costumers should feel comfortable and a nice comfy environment.
Hi Lia,
We're sorry to hear about your disappointing interaction with our staff. Providing excellent customer service is paramount to us, and we regret that your experience fell short of expectations. Your feedback is taken seriously, and we'll address this matter internally to ensure all our customers feel welcomed and valued. We appreciate your input and hope to have the opportunity to serve you better in the future.
Best,
Vita
Fantastic experience: Good sandwiches. Fast service.
Hi Theo,
Thank you for your kind words! We're glad you enjoyed our sandwiches and appreciated our fast service. We aim to provide a delicious meal with efficiency. We look forward to serving you again soon!
Best,
Vita
Fantastic experience: لقد اعجبني حقاً .. قهوة لذيذة وحلويات لذيذة
Hi Abdullah,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our delicious coffee and desserts. Your satisfaction is our priority, and we look forward to serving you more delicious treats in the future!
Best,
Vita
Positive experience: Small but pleasant ground floor cafe. Limited menu, but the cakes, de-caf almond capacino, and normal capacino we had were good.
Hi Paul,
Thank you for your review! We're delighted to hear that you found our ground floor cafe pleasant and enjoyed our cakes, decaf almond cappuccino, and regular cappuccino. We appreciate your feedback regarding the limited menu and will take it into consideration as we strive to enhance our offerings. Looking forward to welcoming you back soon!
Warm regards,
Vita
Fantastic experience: The best coffe in London ❤️ and very friendly stuff
Thank you so much for your kind words! We're thrilled to hear that you consider us the best coffee spot in London and that you appreciated our friendly staff. Your satisfaction means the world to us, and we can't wait to serve you more of your favorite coffee soon! ☕️
Warm regards,
Vita
Fantastic experience: The best Pilates studio and healthy cafe in the neighborhood! I’ve tried a lot of places, but Vita’ve got my heart the rooms are well equipped and not as huge as in many places. Less people , meaning more personalized experience, the teacher pays attention to the technique, which is very important in Pilates. Also one of the most tastiest matcha (I tried in many places) and healthiest bites. I recommend also to try Ukrainian sweets, which are 100% natural and with the amazing composition (pay attention to the ingredients). And for me as for a Ukrainian it’s extremely pleasant that the cafe supports the local businesses in such difficult for us times. All in all, always feeling cozy and ‘ at home’ when I’m there. Thanks to the amazing staff
Hi Vladislava
Thank you immensely for your glowing review! We're overjoyed to hear that Vita holds a special place in your heart. Providing a personalized Pilates experience and offering nutritious treats is at the core of what we do. We're thrilled you enjoy our Ukrainian sweets and appreciate our support for local businesses. Your comfort and satisfaction mean everything to us, and we're honored to be your go-to spot. Looking forward to many more cozy moments together! ☕️
Warmest regards,
Vita
Fantastic experience: The best Coffee in London and very kind stuff!!!❤️☕️
Thank you so much for your kind words! We're thrilled to hear that you consider us the best coffee spot in London and that you appreciated our friendly staff. Your satisfaction means the world to us, and we can't wait to serve you more of your favorite coffee soon! ☕️
Warm regards,
Vita
Fantastic experience: Best coffee in the area and the absolute nicest staff! It has become our go-to spot. Highlight of the day is getting my morning coffee there before heading to work. Genuine smiles and friendly conversations every time! Strongly recommend!!
Hi Amadine,
Thank you so much for your wonderful review! We're thrilled to hear that you consider us the best coffee spot in the area and that our staff has made your visits memorable. Your kind words truly brighten our day! We're honored to be your go-to spot and look forward to serving you your morning coffee before work for many more days to come. Your recommendation means a lot to us! ☕️
Warm regards,
Vita
Fantastic experience: Great coffee & great food .Staff is very friendly and helpful
Thank you for your wonderful review! We're delighted to hear that you enjoyed our great coffee and food, and that our staff made your experience even better. Your satisfaction is our priority, and we can't wait to welcome you back for more delicious treats and excellent service! ☕️
Warm regards,
Vita
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