Information about Alcheme Wellbeing
Opening hours
- sunday: 9h-17h
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-17h
Our comment from FitFit UK about Alcheme Wellbeing:
Alcheme Wellbeing, located in Surbiton, United Kingdom, is a vibrant community hub that offers a delightful mix of fitness classes, workshops, and café services, making it a perfect spot for both wellness and relaxation. Visitors have praised:
- A welcoming community: The friendly staff and the warm atmosphere create a sense of belonging for everyone.
- Variety of classes: There's an incredible selection of fitness classes, such as yoga, Pilates, and boxing, suitable for all skill levels, ensuring everyone can enjoy their workout.
- Clean and accessible facilities: Many users note the cleanliness of the studio and café, making it a comfortable place to unwind.
- Delicious café offerings: Customers love the food, especially the cakes, smoothies, and the cozy ambiance that encourages relaxation and socializing.
While the overall experience is highly positive, some visitors have noted areas for improvement:
- Concerns about service speed, particularly during busy hours, indicating a need for better staffing.
- Occasional issues with the quality of food and drink, suggesting that consistency in the café's offerings could enhance customer satisfaction.
Despite these minor drawbacks, Alcheme Wellbeing remains a beloved destination in Surbiton, catering to fitness enthusiasts and those looking for a relaxing café environment. Many patrons express a desire to return for more classes and enjoy the friendly atmosphere.
Services, Machines and Guided Classes
Alcheme Wellbeing: Opinions
Fantastic experience: Lovely community and staff. Incredible variety of classes and workshops in a warm and transformative space! I highly recommend Alcheme.
We’re truly grateful for your kind words and for being part of our community. It means the world to us!
Fantastic experience: The studio is wonderful. The owner let me use it for one day and was very patient with my student. Offered to change the lights showed me how the kick bags work and was very nice and helpful. The studio is very clean and accessible and overall a very nice place.
Hi Melisa, thank you so much for taking the time to share this thoughtful review! It was a pleasure to host you and your student, and we’re glad we could help make the day run smoothly. We appreciate your kind words and would love to welcome you back anytime!
Negative experience: The owner leaves his bin on the street obstructing traffic and pedestrians.
Fantastic experience: Really lovely studio for Pilates and yoga classes.
We’re delighted you’re enjoying our classes. Thank you for your ongoing support and for all the dedication you bring to your practice!
Fantastic experience: Epic boxing classes
Cheers Peter, see you soon!
Fantastic experience: Great class - feels suitable for many levels while still getting on a sweat! Great for getting fit in a fun way. Definitely recommend.
Hi Haley, thank you so much for this review. Being suitable for many levels has always been our goal, whilst making it fun and accessible for everyone. Hope to see you soon!
Fantastic experience: Best classes and workshops in Surbiton with amazing instructors✨
Thank you for the amazing feedback!
Fantastic experience: Amazing energy and beautiful classes. ✨✨✨
Thank you so much Isabella!
Negative experience: The coffee and hot chocolate tasted just like boiling water and with foam
Truly sorry to hear about your experience—it’s not up to our usual standards. We'd love the chance to make it right. Please stop by and show this message to any of our staff to receive a free drink or a full refund.
Kind regards,
Rosanna
General Manager
[email protected]
Fantastic experience: Just discovered this refreshing coffee place. Relaxing atmosphere, almost like a holiday feel (even on the rainy day we went), staff seemed happy and were welcoming and attentive. The expresso we had was spot-on and served in a warm cup - important detail if you like your expresso hot - really enjoyed the pistachio cake too and will be back
Thank you so much for your review, it’s lovely feedback to pass on to the cafe staff
We hope to see you again
Fantastic experience: They had a lovely little market happening with some banging macaroons and made some carrot cupcakes which I'm coming back for!
Thank you so much for coming by Jesse, hope to see you and the family again soon!
Fantastic experience: Super cafe and classes... great cake!
Thanks Jules , very grateful for your continued support
Fantastic experience: Best iced coffee in Surbiton, I highly recommend
Thank you so much, great having you in today come back soon
Fantastic experience: My friends' café is an absolute delight to work from , a safe sanctuary filled with the best people and the healthiest treats. My personal favorite? The protein date balls and chai latte! But what I truly love is the ambiance , it makes everything feel effortless. And to top it off, the studio right there offers Pilates, yoga, and vision boarding classes. I couldn't have asked for a more wholesome spot in my neighborhood. Love them! ❤️
Thank you We love having you in!
Fantastic experience: Popped in as I was early for a meeting and to do some work on my lap top.. very relaxed atmosphere great service and good coffee... well done guys
Thanks Ian
Fantastic experience: Started my healthy New Year with shots and juices from Alcheme. Highly recommend.
Well done
Come in and try our newest additions; Forever young, Super cleanse and Spirulina power - so good!
Fantastic experience: Worked from Alcheme Cafe due to internet outage at home. Loved the plant based Hot Chocolate and home made Apple cake... definitely recommend. I'll be back/thank you.
Thanks Julie , look forward to welcoming you back
Fantastic experience: Excellent place to grab a coffee, lunch or a class if one sees fit. Brilliant, friendly staff, always smiling and helpful. A wonderful blending of wellness and relaxation. Check out their website and sign up for classes or a massage..
Hi Sahar, thanks so much for such a lovely review. Hope to see you back with us again soon . Wishing you a very happy Christmas
Liz
Fantastic experience: A lovely café! Their croissants are nice, good teas and freshly squeezed juices. I also tried their scambled eggs on sourdough, made with love and absolutely delicious!
Hi Emily , thank you for visiting us and leaving such a lovely review. Hope to see you back in the cafe again soon
Fantastic experience: Brilliant service and very friendly staff, thank you+++++
Thank you too
Fantastic experience: Best coffee in surbiton .would recommend
Thank you so much
Positive experience: I am attending yoga class regularly. Although I appreciate the instructor, I have some concerns about the studio itself. The space doesn't seem to be utilized properly and it lacks cleanliness and ventilation. This results in cramped atmosphere during the practice where I often find myself worrying if I might acccidentally hit someone nearby instead of focusing on my session. To address the issue, I would suggest that the studio could indicate designated area for placing yoga mats or even provide them ahead of time to ensure everyone have enough space. Alternatively limiting the class capacity could also improve the overall experience.
Thank you for taking the time and leaving some feedback for us. We will reach out to our instructors and make sure mats will be placed out in advance when there is a busy class - as this is something that should be routine. Regarding the cleanliness and ventilation; the studio gets cleaned several times a day. We have fully working air conditioning (hot and cold), regular ventilation and windows. Instructors have been shown how to use these if the temperature or air quality is not suiting you during the session. Morning classes are affected by the weather, either really cold overnight or hot and stuffy and this can only be regulated by the instructors when they arrive. Thank you for your continued support and we hope you thoroughly enjoy your next session!
Fantastic experience: I absolutely love this spot for coffee and working! It’s super chilled, comfy sofas, great food & amazing staff (Bella is just brilliant)! They make you feel very welcome, I love it there! Also, they offer lovely classes like yoga, kickboxing and others! I can’t wait to try more coffee & classes! Try this spot if you haven’t already!
Thanks so much Milly and we think Bella is brilliant too
Fantastic experience: loved it here, so nice and relaxing and so much to offer, thank you to me delightful server Bella i think here name was too amazing
Thank you for your lovely review .
Bella also makes some great food
Fantastic experience: I attend Pilates classes at the studio in the back and often stay for a coffee with other girls from the class afterwards. The café is spacious and tastefully furnished, the atmosphere is quiet and relaxed, there is plenty of space, and the drinks and cakes are always delicious!
Hi Jana, thank you for your review and great to hear you’re enjoying both the studio and cafe
Positive experience: The food is pleasant. It is usually quiet here, in contrast to other coffee shops and cafes nearby, so one is often guaranteed a seat, albeit in a place with a limited atmosphere. The service is neither terrible nor good.
Thanks Seb happy to hear you enjoyed it , Lucy prepared your food today, I’ve let her know to read your review.
Happy New Year
Negative experience: I visited today with a group of disabled adults, and we didn’t have the best experience. The staff were kind, but the service was extremely slow. My colleague and I served every drink and sandwich ordered as they were clearly understaffed. A non verbal learner of mine looked for the toilet but got a bit lost and after we had left the owner- who was not on the premises but was apparently monitoring cctv- phoned the staff and asked them to follow us out and accused my learner of stealing something and putting it in his bag. This categorically did not happen, he hadn’t even taken his bag when he went to the bathroom. We were accosted when we were in a charity shop on the high street. I searched all bags and nothing was taken. I believe the owner was judging my learner by his appearance and would suggest to him that he needs to ensure the cafe is well staffed with accessible signage to the bathroom. Will not be visiting again. I am highly offended that my learner was accused of stealing and that I had to search his bag on the request of the owner.
Hi Ellen,
I am very sorry if I managed to offend you in any way, I do not believe my approach was aggressive at all! I apologised for disturbing you after having left the café and I was very kind in my tone trying to explain what happened. I also believe I was very clear about the fact that the only reason I approached you was because I was informed that one of our CCTV cameras was turned up into the ceiling by the man who was looking for the bathroom. Regardless of who this is or the intent we are within our right as a business to ask why our security cameras were moved and if something was taken from us seeing as the intent looked malicious and as a caregiver I thought it was important that you guys were informed that this had happened to prevent it from happening somewhere else! That being said, my intentions were genuinely good and I simply wanted to inform you guys what happened as that is your responsibility as caregivers too!
As for being understaffed, we absolutely were as we never get big groups in here without a reservation where we then put on staff accordingly. You walked in as a big group of people who placed a big order and we did inform all guests that service would be delayed considering you had not placed a reservation in advance, I believe any café who prepares fresh food would have been struggling!
This is also the reason CCTV was being watched as it was an abnormal amount of orders at this time and we were the only two people here who could not watch over the rest of our property while the café was busy.
I would like to say that we did enjoy having you here and would welcome the opportunity to welcome you back.
If you have any other concerns or would like to discuss this further please contact us at [email protected]
Negative experience: Had 30 mins to kill this morning and the coffee shop looked enticing, went in and it was me on my own and one other group who ordered 3 coffees. Sat down and waited over 20 minutes and nobody had been served yet, in the end the server told me it would be another 5 or so minutes until I had my coffee so I took a refund and left. How can you operate so slowly with minimal customers? Maybe this is why it wasn't busy. Atmosphere and decor in the shop was nice and relaxing though.
Hi Liam , I’m sorry you weren’t served more promptly on this occasion. Thank you for your comment on the atmosphere
Negative experience: Updated review. The coffee is absolutely awful. Ordered an americano (hardly difficult to make) and it’s the most overextracted garbage I’ve been served in a coffee shop this year. Just burnt bitter trash. It's a good place and the yoga was really solid. I just wish they had better management of their website and the staff were more clued up. The ladies behind the counter couldn't tell me what type of yoga they offer and the website doesn't actually detail all of the classes they seem to do, as puppy yoga is offered but thats not on their site? It's got the potential to be brilliant but it's just managed strangely.
Negative experience: Staff are quite rude and inexperienced. Also, there was a hair in our panini!
Sorry to hear about your experience and in this circumstance you were given a full refund
Fantastic experience: Really enjoy the pilates classes. The space is big and the food is very tasty, in particular the apple crumble and medialunas :-)
Thanks so much for your lovely review and great to hear you’re enjoying both sides of Alcheme
Fantastic experience: Really enjoy Alcheme’s yoga and Pilates classes, there’s a great selection and a lovely welcoming atmosphere for all abilities.
Fantastic experience: I live nearby and I like the yoga class. Love the vibes there.
Hi Noel , thank you so much for your review, can you please email your Gymcatch email to [email protected] or our instagram and we can give you a credit
Positive experience: Nice smoothies Having to change my original review, I ordered an anti oxidant smoothie which was un drinkable as there was way to much coco in it making it super bitter! I was going to avoid going here again but I then returned to let them know that they should keep an eye on the amount of coco added in which the lady replied would you like me to make you one with less coco I agreed and then she charged me £6.55! Forgive me if I’m wrong for thinking that would have been free to replace the un drinkable one! ♀️
Hi Sharmaine, completely understand your frustration. Please let us know directly when given a product from the cafe if you are not satisfied with it as nothing should be too bitter!
If you’d like to pop back in we’re happy to give you another smoothie on the house☺️ Mention your name to any member of staff and we will serve you! Thank you for your understanding
Team Alcheme
Negative experience: The food is beyond bad and is in desperate need of an overhaul and imagination. We waited 40 minutes for a terrible salad and a BTL that I would not give to a dog!. Under trained staff and they look sad and lost, nice SA chap said its the largest complaint they get is the food, this place is dying a slow death. Zero kids menu too. Help yourself before it's too late or call in some real help. You have the potential but you need a plan. Happy to discuss this further as your juices are super but the rest is terrible. Dog yoga good pull but wasted if you can't get the rest sorted.
Negative experience: Shockingly bad, the “omelette” was tasteless and had whole cherry tomatoes in it. Never tasted anything worse in my life. The “coffee” was undrinkable. How on earth can somebody get an omelette wrong is beyond me. I was so shocked by the food that i came to read the review and this shocked me even more! Wont be long before this place goes out of business for sure.
Firstly I’m sorry to hear that you didn’t enjoy your time at Alcheme. I have spoken to the manager who was present and available for your comments had you chosen to speak to him . He advised me that you asked for maca extract to be added to your coffee which may have explained the unusual taste.and you ate everything aside from a couple of halved cherry tomatoes. You had an opportunity to return your food for another choice or refund which we would have happily obliged with but it appears you applied as much thought to your actions as you did to your ‘this place will go out of business for sure’ comment .
Fantastic experience: Gorgeous place <3
Thanks Em, happy you liked us
Negative experience: Cannot understand the 5 star rating. This place talks about freshly sourced materials....they buy the cheapest stuff from Sainsbury's and then throw it together to make terrible wraps and paninis. My tuna 'wrap' cost £6.55 and consisted of a tiny, squashed piece of doughy bread with a side salad consisting of rocket and sweetcorn. It was terrible and I asked for my money back. The panini my partner had wasn't much better and certainly not worth the £6.50 for it. Strongly suggest avoiding. In a time when costs are rising, you would at least expect to get value for your money.
Hello Lucas, I’m so sorry you received sub standard food and we will be looking into what went wrong. While we do source products locally some products are not viable, we will look into making our wraps more substantial. Once again, many apologies, and I hope you’ll be able to give us a second chance to do better for next time.
Fantastic experience: Lovely little cafe and studio. Friendly staff and inviting ambience. The yoga classes are professionally run and of a good level/pace.
Thank you Kirstie so much for your lovely review, we’re lucky to have such great people involved at Alcheme , looking forward to seeing you soon
Fantastic experience: A beautiful spot for a light lunch. A really bright and open space with great food options for all inclusive to all diets and requirements. I went for a Jacket Potato (a rarity in a quaint district in London) and my partner went for the panini - both were beautifully presented and equally tasty. The staff are friendly and engaging, offering a baked good at the end free of charge and informing us of the mummy classes and yoga classes along with other activities available in the adjacent studio.
Hi Connor, such a lovely review. Thank you so much
Fantastic experience: This is my favourite place in Surbiton. Work from home can be lonely - I love going with my dog and laptop to this cafe, where the staff and regulars know us and have really created a sense of community (a special shout-out to Billie and Rebecca for being such cool baristas). This is a one-stop shop for nourishing your body (with their great menu + exercise classes) and mind (with the opportunities to work + wellbeing classes). Today I took my first gym class with a lovely pilates instructor and near-personal instruction (just 4 people in the class), and I'm already signed up for boxing tomorrow.
Thank you Alyssa for your lovely review. We’re so happy that you’re enjoying everything that Alcheme offers . Look forward to seeing you soon
Fantastic experience: Cindy has gone over and beyond to cater for me and family when feeling unwell. I will be coming back as a regular! A true credit. Polite friendly caring and charming! Bravo cindy
Thanks so much Nailah for taking the time to post on how well you were looked after by Cindy, we hope you’re feeling better . Looking forward to seeing you in the cafe soon
Fantastic experience: Great cafe to visit. Likes an oasis.
Thanks for your lovely review Got
Fantastic experience: What a lovely place! Recommend any of their protein smoothies Very chilled environment with friendly, welcoming staff. Will definitely come again!
Thanks so much for your review Claudio and good to meet you yesterday
Fantastic experience: Loved the workout, the trainer knew how to motivate the group and helped us reach the goals. Will be coming back!!
Thanks so much for your feedback. Looking forward to seeing you soon
Fantastic experience: Awesome studio! After a few years of very little exercising I decided to give Boxfit a go and after just 1 session I now love it ! Rudy the boxfit instructor on Tuesday evenings is great, very knowledgeable and motivating and knows when to push and when to let you take it easy. I have hated gyms for many years but these small group classes are great to get that one on one time! Also the package deals are great value and makes you commit to going. So overall we'll and truly worth it and you will have so much fun whilst exercising!
Hi Daiva, thank you so much for your amazing review. We are so lucky to have an instructor of Rudi’s experience and expertise on our team . Looking forward to seeing you at Alcheme soon.
Very best wishes
Liz
Fantastic experience: Lovely cafe with great food and coffee. Going to have to try the classes after seeing the studio! Maryam was wonderful, so friendly and helpful ☺️
Fantastic experience: A place that truly considers every step of a fitness journey- great classes, shower/changing rooms with underfloor heating, and a specially designed menu to suit each and every persons dietary needs and goals.
Thanks Rebekah for really lovely feedback
Fantastic experience: Visited on Surbiton Festival day and enjoyed a fabulous detox juice, great opportunity to look around the space which is really high end, and will definitely be booking some classes! Great space to have coffee and a treat even if not taking a class. Very welcoming and friendly 5* space in Surbiton.
Hi Philippa
Thanks so much for your lovely review and great to see you in Alcheme.
Looking forward to seeing you soon
Liz
Fantastic experience: Joined a boxfit class for the first time with instructor Matt, was great! Really got a good workout, Matt was friendly and patient with us newbies. Had a nice protein smoothie from the cafe as well, staff were friendly and accommodating
Fantastic experience: Having so many options in one place has been a real addition to the local area. A great wellbeing hub!
Fantastic experience: welcoming studio friendly staff with great classes, fantastic facilities and delicious cafe highly recommend
Thanks Natasha for your lovely review
Fantastic experience: Lovely, welcoming studio with a delicious cafe that’s perfect for grabbing a coffee after class.
Thank you Sarah
Fantastic experience: I absolutely love this place, if you’re looking for a place to workout and mingle afterwards with new found friends, Alcheme is it. It’s beautiful studios and chill vibe is just what Surbiton needs.
Lovely review thanks Hannah
Fantastic experience: Fabulous well thought out space, with a welcoming atmosphere! Looking forward to making this my new regular gym.
Thank you Vickie looking forward to seeing you at Alcheme
Fantastic experience: Great staff and facilities, would highly recommend!!
Thanks Walbe
Leave your opinion about Alcheme Wellbeing:
Alcheme Wellbeing appears in the following listings:
Alcheme Wellbeing appears in the following listings:
Other gyms that may interest you
F45 Training Surbiton
The Sweat Society Surbiton
Surbiton Boxing Club
The Pole Studio
Publish your gym in our directory for free
If you manage a gym and you want to appear in our website, send us the information about your gym so we can include you in our directory.Appearing in our directory is free!