BXR City

Negative experience: They do not reply to the emails -EDIT I can confirm I've reached out to you on the correct email address My mate has had the same issue so it is not an isolated incident Also, how can you say you have no records of my outreaches if you don't know which my email address is ?

Fantastic experience: Had such a good time here! The gym itself is beautiful, good amenities especially the sauna. Reception team as well are amazing. Thank you especially to Gigi - I had an issue with ClassPass for myself and my friend coming to one of the strength and conditioning classes. She calmly and incredibly politely sorted us out, explained everything from BXR’s end and resolved the issue within about 2 minutes of talking to her. It is really appreciated :)

Fantastic experience: I work nearby and wanted a gym with equipment that caters to functional training and has a bright open area to do BW conditioning, and tried the Pan Pacific, Gymbox, Equinox and Third Space before finding this place. What I appreciate besides general cleanliness (lack of BO smell cough Equinox), beautiful space and well-maintained equipment is that fellow gym-goers genuinely just mind their own business and the smaller space and community adds to a sense of privacy. The membership options were helpful given that I already have access to two gyms at home. ps Had also read the other reviews before checking the gym out, and would say that while the observations about 'influencers' are correct (albeit mixed, eg while one has physically moved my things out of the way and didn't bother pointing out where she'd thrown them even though I was looking for them right in front of her, another has been nothing but polite when asking she could use an area for filming), I'm not sure what happened with the comment on Fred. When I went for a tour, it was clear that I was only after a WFH membership and had specific needs, and he was very upfront about the costs and pros and cons of the space. He as with all of the staff are pleasant and professional, and non-judgmental (I can point you to certain gyms if you want to be judged based on your appearance or the colour of your skin), which makes it a pretty nice place to train in.

Negative experience: Warning: Bait-and-switch tactics used to close sales. For the uninitiated, a bait-and-switch is a deceptive tactic used in sales where an offer is made for a product that the seller has no intention to deliver. In my case: I was offered 30 credits expiring in 1 year for a total £430. After mentioning this was supposedly a "typo" (the standard offer being 15 credits), Fred (the head of sales) confirmed he would honor the 30 credits as quoted. However, once payment was taken, only 15 credits expiring in 2 months were delivered. When I raised this discrepancy, my account went to zero credits. Despite assurances the issue would be resolved by "end of day", nothing happened. The process is designed to exhaust customers through delays and technical excuses until they give up and accept less than what was agreed. Their strategy is not designed to retain happy customers but to rely on high foot-traffic and high churn to have a constant stream of new victims. Makes perfect sense if you think about it but you should know that before you sign up. It's a shame that management feels this practice is acceptable. Update: General Manager apologized and offered a myriad of excuses such as “being on annual leave” and “app glitch”. He promised a refund but didn’t follow through. Can’t say I didn’t see that coming.

Fantastic experience: Some issues happen initially, and after some difficulties, Fred E. went above and beyond with the resolution

Negative experience: I feel bad for posting this because it is not strictly the gyms fault. The gym is great, staff were nice. But the problem was I was changing in the changing room and there was another gym goer taking a selfie by the mirror and I was standing behind her. I was not fully dressed. I went up to her and told her that I may be in her photos and she said she wasn't taking photos of me.. clearly not realising that I was asking her to check if I was in the background half naked. She was a bit defensive. I was a bit shaken so I didn't say more. I told the front desk after and she said she will try to find the person. Called later to asked about it and they said they couldnt find the person but if they see them , they will have a word. So I guess I'll never know if theres a photo of me half naked behind some woman posing in their changing rooms. This is common sense but some people just don't get it. So perhaps the gyms have to write on the mirror to tell people to not take selfies?? Also put the mirror near the door where you can't see the rest of the changing room?? Like that mirror was reflecting the whole changing room!!!! It wouldn't be a problem if that woman ( or equivalent) was not being an idiot. I don't think I will be coming back if I don't know the woman was spoken to and the photo was removed / checked that I (or anyone not dressed) was in them. It's a shame cos it's a nice gym.

Negative experience: I had a terrible experience with this gym. They never sent me an email or mentioned that I needed to bring an ID. I arrived 5–10 minutes early, but they didn’t let me in until the class had already started. As a result, I lost my ClassPass credits and wasted two hours commuting for nothing and I may need to pay no show fee!!!!! Very frustrating and disappointing. Won’t come anymore and NEVER BOOK THIS CLASS THROUGH CLASSPASS

Fantastic experience: Top notch gym in a stunning location. All the equipment you could ask for and never so busy that you feel rushed or unable to complete a workout.

Fantastic experience: Did my first PT session with Max and couldn’t recommend him enough!✨ He was very knowledgeable and encouraging throughout our training session. I felt comfortable and confident doing new exercises with the correct form thanks to Max’s guidance. If you are looking for a personal trainer specialising in body transformation, book a session with Max!!

Fantastic experience: Been to a few gyms in the city. None compare to this. They have really good management team that care about its members. The instructors are the best in London, and the equipment, studios and classes are superb. They’ve thought of everything and it’s a really good community feel amongst the members. I wouldn’t go anywhere else. There is nowhere that beats BXR city

Fantastic experience: Had my first training session on friday at BXR, loved it! Staff was very friendly and the view while training is like no other

Negative experience: They disrespect clients. Impossible to reach them by phone and also they do not respond emails. IM SHOCKED ! Not worth the hassle or money. really disappointing experience.

Fantastic experience: Love this gym! Climb to the beat classes with Yasmin are fire and the view from the gym is unlike any other

Negative experience: Horrible experience. The gym is very small and the staff loiter about being loud and obnoxious and making Instagram videos. Some regulars are mates with the staff and given licence to take over the gym at the expense of other paying members. When I complained they threatened to cancel my membership with no refund, with no explanation, despite having paid 400£ upfront! Apparently their terms and conditions explicitly allow this! Be careful what you sign up to, or in fact, better don’t!

Fantastic experience: One of my fav gyms in the city! Amazing views and super friendly staff! Went to Kate’s Pilates class which i think was ideal for all levels and yet still very challenging. Her instructions were very clear too! Will highly recommend!

Fantastic experience: BXR is one of the best gyms I’ve trained at. The staff are kind, helpful, and welcoming, and the trainers are truly so impressive – knowledgeable, motivational, and always pushing you to reach your personal goals (and making it fun in the process!). The atmosphere is energising without being overwhelming, which really helps build consistent habits. Even during peak hours before or after work, the space never feels overcrowded. You can train comfortably without waiting around for equipment. The gym itself is well-designed, and the views make sessions even more enjoyable. Highly recommend for anyone looking for a high-quality, supportive training environment.

Fantastic experience: The views and facilities are fantastic. All of the classes offered are really enjoyable and conducted at a high standard. Staff also very friendly!

Fantastic experience: One of the best gym in the London by far and couldn’t have ask for a better space to workout with amazing skyline views

Fantastic experience: Absolutely love this gym. The view is insane and the staff is just the best. 1000/10!!! Best place

Fantastic experience: What to say about BXR city. The team incredible, facilities top notch and the views breath taking. It a bit on the smaller side however that’s the only negative I have for a otherwise brilliant gym

Fantastic experience: I’ve been a member at BXR Gym for over three years, and I can honestly say it’s a fantastic place to train. The reception and management teams are always friendly, helpful, and genuinely care about the members — they really listen and create a welcoming atmosphere. The view from the gym is amazing and gives you that extra motivation to show up every day. The classes are such a vibe — full of energy and fun — and the trainers are absolutely lovely. The gym hours are also very convenient, with doors opening as early as 6:15 AM, which is perfect for early risers like me. If I had to point out any cons, it would be that the changing rooms can be a bit slow, and it can get a little crowded during peak hours. But overall, these are small things compared to everything the gym offers.

Fantastic experience: Amazing gym- highly recommend! Never too busy even at peak hours so great if you work nearby. The views are stunning and all the gym equipment is high quality. Staff are all lovely and super helpful.

Fantastic experience: Great gym! All the staff are super helpful and friendly, classes are great, couldn't recommend it more :)

Fantastic experience: My favourite gym in London - it's small but the equipment is great and it doesn't get too crowded. The staff have always been nothing but lovely and helpful (reading reviews about rude front staff feels like other reviewers and I go to different gyms). Class wise, I only tried pilates & barre and thought that the instructor (Celeste) was great. The changing rooms can be a bit crowded at times but I can always find an empty locker and never had to wait to use the toilet or shower.

Fantastic experience: Location and equipment are first class and so convenient as I work in the building. Staff and always friendly and welcoming, and the the classes work you soooo hard. My only tiny gripe is that the changing rooms can get quite crowded at peak times esp before or after a class

Fantastic experience: I’ve visited a lot of gyms in my life and BXR City hands down is one of the most beautiful, functional and dynamic spaces I’ve ever trained in. The views are unmatched, equipment top-notch, super clean and the staff are 10/10 — feels like you’re joining a family when you join BXR.

Fantastic experience: Awesome facilities and a great staff. Views of the city are the cherry on top.

Fantastic experience: Good location. Great views. And all the stuff I need is rarely busy.

Fantastic experience: Best gym view in London, some great cardio equipment (Apple Watch friendly) and good spread of weights, boxing and climbing equipment on a spacious gym floor

Fantastic experience: This gym is Amazing. Not only because of the view you have over london, but the classes are great with friendly professional coaches. There is a great community among members there. Highly recommend it.

Negative experience: Absolute shambles trying to freeze my membership, then they still take payment . I was not advised there was a limit to freezing your membership. I asked to cancel after they took the payment without me unfreezing and still received emails asking me to update my payment method as they couldn’t take any money in the months after.

Negative experience: I arrived, the class was great and the instructor was very good. However, the customer service was awful. I had my clothes stolen whilst in the shower, leaving me with just my towel for an hour and a half. I informed reception of this as soon as I had realised yet they took 10-15 minutes for them to send a member of staff to come and help me. After being redirected to another person, it took them an additional 15 minutes to help me. They then left me in my towel for another 15 minutes then an entirely different member of staff came and only offered me dirty clothes from the lost property. I had to then ring up a friend to come and bring me some clothes so in total I was left for an hour and a half in my towel in the changing room. I was put in a very vulnerable situation and did not receive the expected support that should have been given, from the way the staff did not facilitate my needs, as a young woman in a sensitive position, in a building that is clearly not secure, to their dismissive attitudes, smirking when I had asked for support. It is a horrible situation for anyone to be in and for this reason I would not recommend this gym which advertises itself as a high end establishment.

Fantastic experience: Love this gym

Fantastic experience: Great gym, a little gem up in the sky

Positive experience: Strengths of this place is probably location, view and Malin + Goetz amenities. That’s all. The male toilet is very dirty. Especially the toilet bowls, and I saw the male cleaner went in to “clean it” but it was the same after that, some all around the toilet bowl. Not sure if he was paying attention or he thinks that was acceptable. If you value view a lot, then yes. But I don’t think it’s worth it.

Negative experience: Lovely location, and lovely staff, but one of the most boring classes I’ve ever attended. The Climb to the Beat class was the same tempo throughout with an instructor that seemed more interested in mixing tracks rather than making sure the workout was varied and exciting. I was honestly looking at my watch waiting for it to end, out of pure boredom. Changing rooms are also tiny. Probably the only place I’ve ever had to wait for a shower in the men’s changing rooms.

Fantastic experience: Another great first aid training session with staff at BXR City fitness

Positive experience: Amazing views and great equipment, high quality however really rude and unhelpful front of house staff and had female staff come into men's changing room unannounced, overall most of the front of house staff seemed like they didn't want to be there and creates a weird environment, for the price you would think you would get someone a bit friendlier as you walk in.

Fantastic experience: Amazing gym, great facilities and beautiful views!

Fantastic experience: A part from having an exceptional structure and facilities, the gym boasts one of the best city’s view! Also, class climb to the beat was hot stuff!

Fantastic experience: Amazing Gym in the heart of the City. Unbeatable views from the 25th floor, top-notch equipment, and last but not least, very addictive classes (do not miss the Versaclimb class with Yasmin and Alex!).

Positive experience: Nice luxe gym on the 25th floor of 22 Bishopsgate. Has all the main equipment but if you’re an avid lifter or into bodybuilding it is definitely lacking. The classes are meant to be good and that seems to be what most people visit for. The gym floor is never super busy which is nice. The views are stunning but once the novelty wears off you get used to it. Changing rooms could be bigger with more showers. Staff are super nice, and the members. The closing times aren’t great, especially on a Saturday and not open on Sunday, and that’s the main reason for me not giving 5 stars, as well as lack of additional equipment that would be nice, e.g Smith Machine, even smaller barbells, but the gym just isn’t big enough to accommodate this. Update: gym is open till 4 on Saturday and until 2 on Sundays. Still not great but better than before.

Fantastic experience: Absolutely love the classes at BXR City! Especially love Jesse's Versaclimber class! Great energy and the changing rooms are great, too!

Negative experience: Terrible customer service and super small and crowded bathrooms. The shower just stop having hot water and when we notified the staff, the staff just told us that they know about it and nothing they will do about it. And they didn’t inform the customers that there’s currently no hot water when when the staffs know about it.

Negative experience: Spam

Fantastic experience: Fantastic and well looked after environment with brilliant and knowledgeable instructors and staff

Negative experience: They ask a lot of personal questions before allowing you into the lift to attend the class, which is very unnecessary and time wasting. The water fountains don’t work. Unfriendly staff. Was expecting so much more!

Negative experience: The gym is nice, however the reception staff was extremely rude.

Negative experience: Great Gym! Unfortunately surprisingly rude stuff considering the membership price range!

Fantastic experience: Visited today for the first time and it was amazing. Awesome facility, great equipment, and helpful staff. The sweatcon workout was an absolute killer!

Fantastic experience: My favourite gym in London ❤️ great location, amazing views, top-tier equipment, excellent choice if classes (including my favourite Versaclimb)

Fantastic experience: Great place to work out - they have best in class equipments and trainers, amazing view from the gym (overlooking St Paul's cathedral) and they even have a climbing wall you can practice on after the induction! I highly recommend their Versa Climbing class, I had a lot of fun on the machine, the class was filled with great tunes and intensity! The staff is also helpful and friendly! Highly recommend visiting this gym if you work in the city!

Fantastic experience: Been a member since 2022, excellent facilities!

Fantastic experience: On time delivery

Fantastic experience: very nice view. great class (verstaclimb) with music and lightings. the instructor is very motivational. small changing room

Fantastic experience: Great class but an absolute killer

Fantastic experience: Very welcoming reception desk, amazing location and view. Great facilities. I visited a couple of times for yoga workshops with Jessica Olie which were great but didn’t use the gym equipment which looked comprehensive.

Positive experience: Liked the class even though they should allow less people to book, it was a bit too crowded. As per other reviews I confirm the changing rooms are small, forcing many to change clothes standing because there isn't enough space. lights in the class room, where too bright but loved the music

Fantastic experience: I did Sweat Con with Baz last week, it was my first time to BXR and I loved it, his class was awesome, really attentive and gave time and focus to the ones who were struggling. I felt really comfortable and can't wait to go back. The facilities are incredible and the view is nothing like you've seen before!!

Positive experience: Lovely staff, great gym equipment and the views of course are fantastic BUT the real let down is the changing rooms. Great if you’re the only person in there but so little space and poorly laid-out they feel crowded with more than 3 people changing at once.

Positive experience: Great gym with great facilities, classes and views of London. The staff are always super friendly and helpful. The only downside is the change rooms are a little bit too cosy for the amount of people in their classes

Fantastic experience: I recently had a tour of the place, it was absolutely beautiful. Definitely one of the nicest gym I’ve ever been to. And Layla was so lovely and helpful.

Fantastic experience: My all time favourite gym the views are unreal and the new versa climbers are great

Fantastic experience: Best gym in London! The equipment is of such a high standard and the staff are lovely. The location is also really accessible. If you are looking for a new gym check out BXR!

Fantastic experience: This might be one of the most exciting things happening in this area this year. I cannot wait to re-start my fitness journey at BXR. I have already heard some great things about it and what is yet to come, and I cannot wait for it to open.

Fantastic experience: Really excited for the new BXR city, cannot wait to do some sweat classes in the new beautiful location.

Fantastic experience: I am really excited for the opening! The location is so convenient as its close by to work. This is going to make the task of getting to the gym much easier and so I can focus more on my efforts in the gym. Looking forward to meeting my performance goals surrounded by the best

Fantastic experience: Can’t wait for BXR to open in Bishopsgate, Marylebone club is fantastic.