LivingWell Health Club

Negative experience: Arrived at 8:17 PM, greeted staff, and took a quick phone call on the premisis. When I tried to enter at 9:02 PM, I was irrationally refused entry with no warning, signage, or explanation — despite being on-site for over 45 minutes. Staff showed no courtesy or care. Completely unacceptable and a clear failure in basic customer service.

Positive experience: Good , friendly..

Fantastic experience: Very impressed with the set up. Very good steam room, the pool isn't huge but it's adequate. Friendly staff.

Fantastic experience: Just signed up after having a lovely welcome from Svet & Nicole, they both made me feel comfortable and at ease straight away! The gym is small but has a good range of equipment, facilities are very clean and unlike other sauna’s I’ve been to, its actually hot!

Positive experience: Nice, very small gym. They have few class, interesting classes (abs workout, cycling, yoga, zumba). Love the Zumba teacher, she is absolutely amazing! Early morning classes are only virtual (with a TV). Spa: clean and heated pool, few lounge chairs (most of time all occupied by people or just with their towel), very small Steam Room and a little larger Sauna. The showers are also with warm and cold water (adjustable). No jacuzzi :-/ They provide towels (a small one for gym and a big one for the Spa)! They have a car parking, once you've taken a photo of the code at the reception, you need to enter it into the small computer located in the underground parking lot below the Hilton Hotel. It’s a bit annoying but necessary :) you can park free for 3 hours.

Negative experience: Hard to find a quiet time, always busy

Fantastic experience: Great gym and health spa. Very nice, helpful and friendly staff. Reasonably priced too. I like the complementary towels and all the different facilities the place offers. Ta'

Fantastic experience: Great staff, great facilities! Nicole specifically is amazing and so helpful and kind!

Fantastic experience: Have been a member at this health club for over 5 years now and can’t ever imagine leaving. It’s been so wonderful to see all the changes and updates the health club has gone through. All the remodels and upgrades have really made it feel luxurious especially from where it was just 5 years ago! I have honestly never experienced anything negative at the health club; staff have always accommodated and been a friendly face to see at the end of a long work day. Love the classes they run too! Everyone I have recommended and shown around using my guest passes have signed up and stayed on!! Recommend!

Positive experience: Decent pool. Best thing would be the sauna and steam room. Showers weren't the cleanest I've seen.

Positive experience: Decently sized pool and gym. The membership is a bit pricy despite discounts and I have gone a few times where the men changing room had an awful stench that extended all the way out into the pool area.

Negative experience: I’ve been using this gym for over 8 years and it’s always been pretty good. However in the last few months the staff have become very rude and have even engaged in bullying behaviour. A couple of months ago whilst heavily pregnant 1 member of staff purposefully locked me in the changing rooms because I hadn’t left bang on closing time. I have also witnessed similar behaviour to other members. The worst thing I’ve witnessed was the cleaner calling a customer the ‘c’ word over a dispute about towels, she then proceeded to brag about the encounter in the changing rooms even repeating the ‘c’ word. Things have got so bad in recent weeks with the bulling behaviour members have been left in tears. Iam just about to have a baby and I have to say I don’t think I will be coming back after the babies been born. Especially as the staff seem to think they have free reign of the place to treat people as they please and management just turn a blind eye.

Negative experience: The experience deteriorates every month. This gym can’t decide if it wants to be a premium facility like David Lloyd or a budget option like PureGym, resulting in the worst of both worlds. It’s neither very affordable nor high-quality. The changing rooms get progressively worse, and I've even seen gym towels being used to clean the floors. The "heated" pool is often ice-cold, likely to cut costs. Instead of addressing these issues, they seem to pour their entire budget into constant ads, often using photos from other gyms, which is telling. These ads have packed the gym, especially during peak hours, and it’s attracting the wrong crowd: groups of young guys (all with that same haircut) monopolising equipment for long chats and women taking endless selfies between sets. It feels like the gym, much like its Kennet Island location, is in a steady decline that no one seems to be fixing.

Negative experience: Boyfriend and I signed up and initially everything was great. But the cracks quickly started to show.. The day after we'd signed up, a discount came out, I emailed both the manager and deputy manager asking if we could be apart of it but heard nothing back. We went to cancel our membership and were greeted with awkward wording to try and keep us (such-as making it sound like it would cost to cancel. Only after questioning it, did he say there was no cost). Which then lead to no actual confirmation of cancellation. Boyfriend and I both just cancelled our direct debits instead. The place itself isn't very clean.. especially during busy times around the pool. Sauna is far too small and relatively busy and the gym being 'reasonably priced' for the facilities means the demographic definitely changes. Most are respectable but you do get the 'lads lads lads' on Friday evening.. Sauna filled with men, joking about how much they'd creep on women in the ladies changing room if they could. Pool is also almost always quite busy and is very small. Just overall, a very disappointing experience.

Positive experience: Great staff, gym and spa facilities. Would be a 5-star rating if they had a dedicated bench press machine. :)

Fantastic experience: Clean, great machines which if any problems are fixed quickly. Very friendly and helpful staff/ coaches.

Fantastic experience: What’s not to like?! The staff are lovely; from reception, to the changing rooms right to the pool and facilities the place is kept clean to great standard; suitable for all ages; haven’t used the gym as yet but from my best judgement is great for those who are perhaps not so confident and would enjoy a more private experience; highly recommend to all!

Positive experience: Chillout time

Fantastic experience: Very good modern facility's. With lots of classes to suit all levels. Staff freindly, approachable and helpfull

Fantastic experience: Amazing place with friendly stuff

Negative experience: Zero communication at this Gym, Called up to enquire and mentioned I’m also looking at a rival health club. Requested to speak to a manager regarding a joining offer to which the guy at reception told me he’d call me back. An hour later the same guy calls me and asks me to come to the gym to speak to the manager not answering my original question regarding the joining offer. Would’ve happily joined if they gave a yes or no answer. Joined their closest rival an hour later. Work on communicating guys and answering customer queries informative and correctly.

Positive experience: Nice place for relax...sauna, steam room and swimming pool +gym. Girl on the desk 1/3/24...was very kind and helpful... I took a one day pass ticket , but very expensive for 2 hours I used..

Positive experience: Ok

Positive experience: Excellent pool, sauna. Well equipped small gym and separate studio. Located adjacent to the Hilton hotel. Hotel guests can use the facilities for free and fresh towels are supplied. Staff seemed inexperienced, and we were given incorrect information about the family use of the gym. I recommend that rules are more clearly displayed.

Fantastic experience: Very good facilities

Fantastic experience: Fantastic website. Thinking of going there in October. Website is well presented and makes you want to look more . Prices are very clear and Seems to be a easy way to pay of you want to join . It is a joined to the hilton Hotel and If you upgrade your room you can get 24-hour access to the living well health club. Something to think about . I am very impressed with this website .

Positive experience: Friendly staff, well maintained.

Negative experience: This is a place which I don't recommend if you're black, you're made to feel unwelcome, like you snuck into the place. Very condescending, and complaints will get you nowhere, must be the company's policy. Every time I've been there I've hated it.

Fantastic experience: Nice and clean

Fantastic experience: 會所同健身設施完美

Positive experience: Gym is nothing special, one smith machine, treadmills - touchscreen was not working properly disrupting the run. There are enough barbells but not racks. The sauna and steam room are really good though. You need a £1 coin to use the lockers!

Fantastic experience: Great swimming pool, and amazing splash pod for kids! Perfect for families, with family changing rooms too! Just lovely!

Fantastic experience: Little Cosy place, love it

Positive experience: Used the facilities whilst staying at the Hilton, small pool, sauna, steam showers. Just remember your £1 for the locker. It was clean, easy to use and wasn't busy.

Negative experience: Personally I am happy with my choice. There is everything what I need there including sauna and the swimming pool. I must unfortunately express my disspoinymet as during the proces of transfering my account from one livingwell to another I was not advised by staff my account will be downgraded and in top of it it is going to cost me 10 quid more per month! With the downgraded account I wont be given towel and use all of the extrass. So when I proposed solution to the manager of the Reading branch - I don't need extras jus a towel as I thought it would be nice to compensate for the mistake I was refused and asked to put an extra 10 quid on top of the 10 I have already paid. So at the end I am disappointed with such aproach and instead win-win situation it is lose-lose. Bravo manager

Fantastic experience: Best pool in Reading ever. Changing room and toilettte and bathroom are clean and shower is really good hot and strong water. Calm pool and you can use steamer and sauna as well including the price. Staff are really kind.

Fantastic experience: Excellent

Fantastic experience: Nice little club, swimming pool is only 12.5m but it's enough for a quick swim. I have osteoarthritis and swimming is my only exercise option, plus sauna/steam room are great for my joints. Staff are lovely and polite, gym is small but well equipped. Loving every moment I go there.

Fantastic experience: Nice gym and swimming pool and won't be too crowded due to great online booking system which works well, keep up good work...

Positive experience: Not bad for a hotel gym

Fantastic experience: Excellent

Fantastic experience: Lovely clean gym and pool. Very pleasant, helpful and well-informed staff.

Fantastic experience: I have been to different Gyms in Reading and this is superb. Very clean and helpful staff. I will highly recommend it.

Fantastic experience: Loving the place! Nice and friendly staff. Good selection of equipment and classes. Great pool as no need to to check time just turn up anytime you wish.

Fantastic experience: Great service from the Hilton spa staff. Gifty in particular was great at her work. Would highly recommend. Would like to purchase the products from their online store as was high quality, and all very professional