Equilibrium Gym + Fitness Ketton
Information about Equilibrium Gym + Fitness Ketton
PE9 3SZ, Stamford
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Services, Machines and Guided Classes
Equilibrium Gym + Fitness Ketton: Opinions
Fantastic experience: Me and my girlfriend went to this gym for a a few months great gym lovely staff and facilities
Negative experience: Clean place, polite staff mostly. I find the equipment lacking. No ab machine, in 10 gyms visited in the last 7-8 years, I have never encountered this. Push to a 4 star rating if one ab machine was added. Drinks also overpriced.
Positive experience: Pros: Solid gym, good equipment. Great for commuters into Stamford, aesthetically developed, 24hr gym and tech works perfect. Cons: Very popular and overcrowded, not big enough considering popularity, changing rooms are very small considering footfall, pricey.
Fantastic experience: Very happy with a day pass here over Christmas. Incredibly well kitted out. Easy online pass purchase. Excellent coffee to finish. Good find.
Positive experience: My wife and I have been members for over two years. The facilities are of a high standard and the staff are helpful and courteous.The changing rooms get congested at peak times. The management leaves much to be desired since it lacks good and effective communications with the membership and should be more actively involved in the day to day operation of the club. The facilities and staff deserve a 4 star rating but the management has a 2 star rating. Overall rating is 3 stars. Dear David, I appreciate your timely and constructive response to my comments submitted on 3 Dec 2024. I would be pleased to meet with you to address the management and communication issues that I mentioned in my review. May I suggest a meeting at the Ketton Gym at 10:30 am on Tuesday 10 Dec . Best Regards, Michael Thomas A successful meeting on Dec 10 with David and Andy from Equilibrium Ketton Club Management positively addressed the issues outlined in the 3 December review above. The Club Management agreed to further consider the suggestions and recommendations discussed in the meeting.
Hi David,
Thank you for sharing your feedback and for being a valued member of our club for over two years. We’re glad to hear you appreciate the high standard of our facilities and the helpfulness of our staff—it’s great to know those aspects of your experience have been positive.
We’ve noted your comments about the changing rooms during peak times. Your feedback regarding management and communication is also important to us. To address this, we’d like to invite you to a member feedback meeting where we can discuss your concerns and suggestions directly. This will help us better align with the needs of our members and ensure the club continues to meet your expectations.
Please let us know your availability, and we’ll arrange a suitable time for this discussion. We value your input and look forward to working together to enhance your overall experience.
Best regards,
David
Fantastic experience: Great gym, plenty of equipment, lovely staff.
Fantastic experience: Certainly the best gym in the area. Modern facility with new equipment and fantastic classes. All the ladies who work behind the desk/run the classes are incredibly friendly, knowledgeable and professional. 24hr access is a major perk. Would highly recommend to anyone considering. Few pain points: 1. No clear management structure like there was in Grantham before Rich left - not entirely sure who is running the show? 2. Sauna now closes at 8pm so inaccessible to those who are not comfortably in the gym by 6.30pm. Significant discontent in the locker room about this. 3. Buy a laminator! Unlaminated signage is a crime against hospitality
Negative experience: The gym is a amazing is nice a clean but don’t feel welcome when I was there some stuff watching you like they have a problem with you And some of them don’t have a way to talk with people I find some of them rude I train with some friend there before I didn’t train anybody there I was not talking about personal training I train my client online and different place like you say you take. And I never filming when have people near me or have any members in my video I respect every single people in the gym and I will never have any member in my video Safe welcoming I never feel welcome the only stuff make me feel welcome Aaron and the old women I don’t know her name Not because everyone know I’m a PT I will come there to train members I train with friend time to time In all the gym I train is the first gym I feel not welcome always eyes on me is like I’m a criminal Is find this very unprofessional
We appreciate your feedback regarding your recent visit to our gym. While we're glad to hear that you found our facilities to be clean and enjoyable, we take the enforcement of our club rules seriously and do not allow unregulated Personal Training from independent instructors to take place in our clubs. Additionally, safeguarding the privacy and comfort of all our members is a top priority, which is why we strictly forbid any form of filming of members, whether direct or indirect.
It's important for all members to adhere to our rules to ensure a safe and welcoming environment for everyone. We understand that sometimes our staff may appear attentive, especially when it comes to enforcing our rules. This is part of our commitment to maintaining a high standard of safety and professionalism.
We encourage all members to communicate any issues directly with us so we can address them promptly. Thank you for your feedback, and we hope to see you again soon, adhering to our club rules for the benefit of all members.
Fantastic experience: Excellent facilities, friendly staff and lovely clientele. Most welcoming gym I've ever been to with great equipment. Highly recommended ❤️
Fantastic experience: Gave it a trial yesterday, brilliant facility in Grantham and an even better flagship one at Ketton. Great gym, immaculate and everyone friendly. Loads of space
Fantastic experience: Great. Lovely staff, good kit and nice clientele
Negative experience: The customer service at the gym was lacking, and I didn't feel welcomed by either the staff or the other members. It was the first time I've experienced this at a gym. However, there was one exception: the middle-aged lady with short hair was exceptionally pleasant. Her positive demeanor and welcoming attitude made it evident that she enjoys her job. Unfortunately, the rest of the staff seemed disinterested, which ultimately led to my decision to leave.
I'm truly sorry to hear about your disappointing experience at our gym. Providing exceptional customer service and creating a welcoming atmosphere for all members is a top priority for us, and it's disheartening to learn that we fell short of your expectations during your visit.
I want to extend my gratitude for acknowledging the exceptional service provided by Lorraine. I'll be sure to pass along your kind words to her and the rest of the team. It's through feedback like yours that we can identify areas for improvement and continue to strive for excellence.
Please know that your feedback is incredibly valuable to us, and we take it seriously. We're committed to addressing the issues you've raised to ensure that every member feels valued and welcomed whenever they visit our gym.
If you're open to it, I would appreciate the opportunity to discuss your experience in more detail and see how we can make it right. Please feel free to reach out to me directly at [email protected] and I'll do everything in my power to address your concerns and regain your trust.
Once again, I apologise for the inconvenience you experienced, and I hope to have the chance to restore your confidence in our gym. Thank you for bringing this matter to my attention.
Fantastic experience: Excellent facilities, love the Concept 2 Rower and the Ski Erg
Fantastic experience: Friendly staff, nice facilities, and plenty of equipment and studio space. It does get very busy at peak period though, you may struggle to find somewhere to stretch, or somewhere to sit in the sauna.
Fantastic experience: This place is a real gem! Great equipment and friendly staff, plus it's nicely designed too. Highly recommended.
Fantastic experience: One of the best gyms I’ve been to. That’s the weekend sorted
Positive experience: Good gym. Everything well managed, clean equipment, changing facilities and shower areas. Staff very helpful and good amount of parking. The only downside is the painfully small lockers and changing room .... it can get overcrowded!
Fantastic experience: Great gym & equipment.
Fantastic experience: Everyone is very friendly
Positive experience: Very friendly and helpful staff. Wide range of equipment available and place is always clean and 'homey'. This gym has a wide range of people who are at different levels and it is more welcoming because of this and less intimidating for someone who is just starting out Wide range of support available including massage and considerations
Positive experience: Best gym by miles, I'm really happy member and so pleased I joined.
Positive experience: Physio review only... Nice enough young guy but claimed to have knowledge and experience treating people with EDS.. And constant chronic pain, I paid £50 for barely 40mins and was told to swim and do pilates via YouTube and to go back in a week, he just didn't seem to listen to what impact the pain and EDS had on my life and how that complicates things, no strengthening exercises given. I wish him all the best.
Hi Shell, Thanks for the feedback, however this is a review for Showler Physiotherapy Ketton who is an independent. If you could remove this review as it's not relevant to the Club itself we would really appreciate it. Thank you! The Equilibrium Team.
Fantastic experience: Excellent new gym, good equipment, great classes
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