SoulCycle

Fantastic experience: Such a lovely studio! Class with Sav was fantastic, one of the best I’ve been to across 3 different cities! Changing rooms are nice and spacious.

Fantastic experience: Love the vibes. Nice and pleasant staff. Love Melissa’s classes the most.

Fantastic experience: Super happy to experience spinning at its best

Negative experience: I have tried more than 10 different cycling studios, 4 different cities more than 20 trainers. This was absolute worst. The class was so flat there was no rhythm, no soul, bad music choices. No moves nothing. Trainer was saying stuff like “ you decide what you want to do” I guess thats intended to sound something inspirational but it doesnt work that way. Staff was also very aggressive. They rushed and stressed to make it inside the classroom then lights were off, struggled to arrange the bikes etc. Total disappointment. I highly recommend this people to try some places in Barcelona and Berlin to get some references and learn how inspiration and challenge works.

Fantastic experience: Had a class here recently. Enjoyed it, staff were very friendly and gave a tour as I was new to this studio. MJ was a good instructor and enjoyed the class.

Fantastic experience: I am super grateful that I have found this studio!!I have taken classes with Fiona, Lauren and Olivia and they are all wonderful. Olivia’s classes are life changing to me personally and I enjoy them sooo much!! They help me very much with my physical and mental health. I highly recommend trying a class at this studio and exploring how you feel during and after! There is something magical about riding very fast in the dark while listening to loud music. You can create your own experience and the vibe is always on point!! Thank you so much to the team

Fantastic experience: Best ever! Para ir a drenar todo!

Fantastic experience: Love the studio, the staff is really helpful and nice. The shoes are getting a little bit old and worn-down. There is a variety of instructors and they all have different vibes but most of them are amazing. Would deffo recommend.

Fantastic experience: Great spin class

Fantastic experience: Loved supersoulsundays!

Positive experience: Great studio. They really didn’t make much of my 100th ride which was a milestone for me. Don’t need pancakes and marmalade, but would have thought a shout out would be nice for the loyalty.

Negative experience: I was disappointed with my recent customer service experience. When I checked with the receptionist in NYC, I was assured that my credit could be used in London. However, when I tried to book a class there, I wasn’t able to. I called the studio for clarification and was told that my credit was only valid in NYC. It’s frustrating to receive conflicting information, and I hope the team considers improving staff training to ensure customers aren’t misled.

Positive experience: I was dragged here by my Girlfriend. i didn’t have any high expectations . The environment was clean and nice . Changing rooms were spacious and safe . The class it self was so small . But overall it was nice experience.

Fantastic experience: SoulCycle Portobello is an unmatched for a workout in London. Every class leaves you feeling amazing, there’s overall a great energy and an amazing community vibe. Olivia is my favorite instructor; her classes are the perfect mix of challenging and fun, with 7-8 minutes of weights that break things up just right so you never feel bored. The facilities are okay, with clean showers, towels, and extras like hair products and dryers. The front desk team is also always ready to help out if you’re new or need anything. The only downsides would probably be the £19 cancellation fee if you need to miss a class—life happens, and it would be great if there was more flexibility. Plus, the changing rooms can get crowded, especially after peak classes, so get out early if you want to avoid the rush. Still an amazing experience after all!

Negative experience: A good class but didn't like the loud music and that whole partying disco vibes.

Fantastic experience: Recommend Sarah - nice choreo and motivational, always my go-to for starting the week right!

Negative experience: I am a recurring client to soul cycle for about 15 years. I was a client in NYC and was quite pleased to have it in London, as I have lived here for 14 years and was only able to go when I went home. I am busy, as we all get in our lives, however i managed to take a class about once a week, for about as long as they have been in notting hill, or maybe three years. Devoted. The instructors are excellent and generally have had a great experience. On occasion, life gets in the way and I have had to call and change a class, due to work, an emergency, etc. In the past at soul cycle this has been no problem. But now it looks like profit over customer satisfaction has won this game. I recently had a work emergency and I needed to stay late. I called in advance of five hours to change the 630 pm class to an AM class the next day. A woman called ‘lilo’ rudely informed me that I could not cancel my class any longer in fact. I explained this has been done for me in the past. But let me be clear here- i rarely cancel. Then she became actually weirdly self-righteous, explaining this was the new policy, and furthermore there was no one else I could discuss this with, there were no phone numbers I could call, and the manager would not be back until tomorrow. She also didnt even ask for my name, confused me with another woman (when I told her I didnt know my bike, maybe it was 6?) and then hung up. I realised all this, called back, she looked me up, and then said she still could not credit me. A bit of a circus - but perhaps the attitude made it so much worse? I think what was the worst part was how she approached this- people sometimes will miss a class- but also- are u telling me now that at soul cycle we are basically not allowed to cancel- and u pocket our 26 pounds if we dont call 24 hours in advance? Thats quite a window. People work late sometimes, traffic, kids, things get in the way… staff needs to be kind-ish and understanding- as they actually always have been in the past on this…and soul cycle is expensive! I am also standing up for the uni students, the 20 somethings, not just irritated people with indispensable income. £26 is still a lot to sit on a bike for 45 minutes. After all these years at soul cycle I am sad to see this ridiculous rigidity and snappy employees. Dont blow your candles out all spiritual like in class when u r lawfully stealing from your clients. This awesome place with such a good heart has really lost its way. It is making diversive income with essentially open lawful stealing with a hidden policy. Lilo also not so kindly informed me that this ‘new’ policy entails that i have to attend something like 20 classes to get a cancellation ‘allowance’…wow. So i need to spend £530 to be allowed to cancel if life calls? I met the two women that started this company in tribeca one night as we were staying in the same hotel randomly, 15 odd years ago. They were so excited, so kind, said they were moving from the hamptons to open in nyc. If i could tell them this story now, back then, that their company had come to this, i think that they would be ashamed that they let some passive aggressive cfo quietly and lawfully steal from all of their followers so they could earn some extra cashflow. Lets do the math: 20 bikes a class (lets say) Each bike is £26. Two cancellations per class on average (as life happens) £52. 8 classes cancelled per day x £52 = £416 £416 x 2 studios in london=£832 per day in cancelled classes £832 x 7 days a week= £5,824 a week in cancelled classes £5,824 a week x 4 (a month)= £23,296 a month (in cancelled classes) £23,296 x 12 (a year)= £279,552…they now make this JUST for cancelling in a non 24 hour zone. In one city alone. Add this to the hundreds of centers across america. There are so many new cycle spots now, i would be worried about competition with a policy like this? and I have always been loyal to soul cycle because the instructors - who are incredible -and the vibe was always so cool and so real. I am so sad and disappointed in this company.

Fantastic experience: THE best spinning class. This studio is more spacious than the SoHo one!

Negative experience: Shameful to hear the news of how this branch of Soulcycle has discriminated against a long standing customer with a visual impairment. Shameful to say the least.

Fantastic experience: Melissa was super amazing! We’ve been hesitant but she was so kind we ended up having an amazing time. Will recommend to anyone and everyone

Fantastic experience: Best spin class I’ve ever been to because it was Taylor Swift

Fantastic experience: Great fun!

Positive experience: Love the energy of the classes!

Fantastic experience: Amazing studio! The music, the instructor, the energy. It makes your day!

Negative experience: Rude receptionist with awful attitude (male, and probably American) , won’t be returning at all in the future. I booked a class through Gympass and have paid for my class. When I checked in at the counter, the receptionist said I didn’t claim for my bike and won’t allowed me to do my class and asked me to pay for a second when I already paid on Gympass. He was 0 help at all and one of the worst attitude.

Fantastic experience: I love this place

Negative experience: I had a really awful experience which made me decide I wouldn’t return to this particular branch. I was about to enter the class when I was stopped by an employee, male and American. He forced me to put my phone and cardholder in my locker which I insisted I would slip into my pocket and he refused to let me enter the class until I did so. This caused me to have anxiety and ruined my experience of the class, I always like to keep my valuables on me at all times in case of theft or an emergency. Such a shame as Kendra was a great instructor and hadn’t it been for this incident I probably would have enjoyed the class…

Fantastic experience: Less busy than the Soho one, much bigger and better changing rooms. Only been to Emily’s sessions and they’ve been amazing!

Fantastic experience: “Love lives here” - only come if you’re ready to come out on endorphin high

Negative experience: There is a reason why the studio is basically always empty. music so loud, it kills your eardrums and workout is essentially zone 2 cardio unless you do your own thing and tune out the instructor. On top, Awful customer service. Tried to cancel a class where there is no utilization and the lady wouldn’t budge. It’s understandable if classes are full and they’d want to stick to their policy but if they are so empty, you’d think they would show some grace so people can keep coming back. Completely opposite to Barry’s where front desk is a group of sweethearts and extended my friend’s package expiration date by a full 6 months. This is why they are so full and this studio is likely going bust in no time.

Positive experience: Expensive but a fun place to work out.

Fantastic experience: get down here get sweaty get spinning get cycling get rhythmic get noisy get the day started, get fit, then get coffee & cake

Fantastic experience: Super kind team today let me in despite me booking soho class by accident. Thank you and thanks for a great class.

Fantastic experience: What an amazing experience ! The staffs are so lovely and they made my experience so positive ! It went for my first ride on my birthday and they made it so special. Got a birthday shout out , candle to blow , photo and the sweetest card . Can’t wait to go back for another ride !

Fantastic experience: Amazing atmosphere !

Fantastic experience: Best and most fun workout in London. All the instructors are incredible, facilities are amazing, and the reception staff super friendly and helpful. Couldn't recommend this place more!

Fantastic experience: Phenomenal classes - great playlists, excellent instructors, friendly FOH. And the overall vibe of the class (especially if you go for the more popular themed classes) is incredible. Only issue is that the pricing is on the premium side, and the facilities are just so-so.

Positive experience: A lovely studio with friendly receptionists and great vibes in the classes (Lauren Naomi, Kendra, and Josh A.'s classes are my favourites so far!) The facilities are definitely worth the price, although some (fortunately a minority) of the members are quite disrespectful of the common spaces and regulations (e.g. leaving the toilets and changing rooms in a total mess, getting hair on the clean towels, and people arriving up to 15 minutes late but still needing crew to help them set up..) I feel bad for the Crew members, who in my experience are lovely, and very efficient at their jobs. They are treated like 'the help' by these few members who seem to think that, just because this is a nice area and they pay to come, they can act like slobs. I think if the team get stricter about this sort of thing, this place will definitely deserve a full five stars. So, room for improvement, but otherwise keep up the good work!

Positive experience: I enjoy the classes and the vibe. It's difficult to go to another studio after soulcycle

Negative experience: Terrible experience. I am quite active and fit by going to gym 4-5 times per week at various places across London. The only one holding this place up is the nice receptionist. Extremely non-inclusive environment with an instructor that was “outing” beginners several times during the class and only high-fiving the inner-circle. £26 per class to be bullied by an instructor… The instructor also talks way too fast for many people that doesn’t have English as first language… Never again… Exercise should be fun and inclusive… Worst exercise experience in London…

Fantastic experience: Superb - the facilities, staff and instructors all make for a great workout experience.

Fantastic experience: The best studio in London - from the moment you walk in to the moment you leave, you’re greeted by friendly and helpful staff not to mention the quality of the facilities and the energy of the instructors!

Fantastic experience: Great place, good people, fun classes. Welcoming to fitness beginners as well as your regulars! Try it out!

Fantastic experience: Fun classes in notting hill!!!

Fantastic experience: Such a great spin class - less emphasis on rpm and heart rate, more on the music. It’s a more spiritual/meditation-based class than most spin classes, which won’t be for everybody, but I think it’s a great way to get your cardio in!

Fantastic experience: THE place to have fun and connect with one's Soul while sweating it out.

Fantastic experience: So fun! Impeccably curated classes that bestow a boost of adrenaline on the dreariest days. Gréât bathroom facilities too. A bit expensive.

Fantastic experience: Great classes MJ themed rides are EXCELLENT

Fantastic experience: Lauren Naomi 60 min soul survivor

Fantastic experience: Amazing facilities, great staff and the best instructors!

Fantastic experience: Absolutely stunning studio! Did one of Mantas’ classes and enjoyed it so much I went straight back in to do one of Abbeys. Everyone is so friendly and the amenities are world class. Worth every penny!

Fantastic experience: Love love love

Fantastic experience: Awesome. The studio is brand new and super roomy, lots of space in the locker area. Lauren is a queen. So stoked to have a second studio in London. Ilysm!!