Pestana Chelsea Bridge Hotel & Spa
Information about Pestana Chelsea Bridge Hotel & Spa
Our comment from FitFit UK about Pestana Chelsea Bridge Hotel & Spa:
The Pestana Chelsea Bridge Hotel & Spa is a stunning option for visitors to London, offering a combination of comfort, great amenities, and an excellent location. Situated right next to Battersea Park and only a short walk from the iconic Battersea Power Station, guests enjoy easy access to a variety of shopping and dining options.
Highlights of the hotel include:
- Spacious and comfortable rooms featuring high-quality amenities.
- A well-maintained spa with a lovely indoor pool, although some guests have noted its smaller size.
- Kind and attentive staff, particularly praised for their warm and helpful service, with special mentions for the reception team.
- Complimentary breakfast with a variety of options, although some guests have suggested improvements in this area.
- Proximity to public transportation, making it convenient for getting around the city.
Guests have shared mixed experiences regarding cleanliness and maintenance, as some rooms showed signs of wear or cleanliness issues. Noise from the nearby train tracks has also been noted, which could affect light sleepers. Furthermore, while most staff have been reported as friendly, there have been instances of poor service during peak times.
Despite some criticisms, the overall sentiment is that the Pestana Chelsea Bridge Hotel & Spa is a fantastic choice for travelers, especially for those looking for a well-located and inviting hotel in London.
Services, Machines and Guided Classes
Pestana Chelsea Bridge Hotel & Spa: Opinions
Fantastic experience: Mr. Kaio at the reception, we were very pleased with his courtesy during check-in and the cake and treats he sent to our room when he learned it was my wife's birthday. It was a truly remarkable example of hospitality. The team also left a note with the treats, thank you very much. You're great!
Dear Mr./Ms. Erhan Kara,
Thank you very much for your kind and thoughtful review.
We are absolutely delighted to hear about your experience with Kaio and that his courtesy during check-in helped make your wife’s birthday even more special. Gestures like that are exactly the kind of heartfelt hospitality we strive to deliver, and it’s wonderful to know they were so appreciated.
I will be sure to personally pass on your lovely comments to Kaio and the wider team.
We truly hope to have the pleasure of welcoming you back to Pestana Chelsea Bridge Hotel again very soon.
Warm regards,
Ash Sarswat - General Manager
Positive experience: Stay at the art’otel instead. Would not go back. You cannot find water/open shops late at night given the location and the staff was rude when I asked to buy water late-ish at night. I was unable to extend my stay by one night, was told it was a two night minimum (after I had been there two nights) and it could only be done online as the staff had no access to an internal booking system (apparently?). The cleaning of the rooms was sub-par also. To top it off on my departure day housekeeping knocked on my door 3 times in two hours - the first at 9AM (and I was not late to check out). I went to the Battersea Art’Otel for the final night that I needed to extend my stay, and spent New Years Eve on their rooftop pool. I will not stay at any Pestana again.
Dear Ms. Nina Tobin,
Thank you for taking the time to share your feedback. I am sorry to read that we did not meet your expectations on this occasion.
This is not the level of service we aim to provide, and I will be addressing this directly with the relevant departments.
I do appreciate your review, as it helps us identify areas where we must improve.
We hope you give us another chance to restore your faith in our establishment.
Kind regards,
Ash Sarswat - General Manager
Positive experience: I stayed at the Pestana Chelsea Bridge Hotel & Spa for two nights just after Christmas, looking for a short break and a bit of luxury. I usually stay with chains like Leonardo or Hilton, so I’m probably comparing service levels as well as facilities. The location is a real highlight. Battersea Park is directly opposite and Battersea Power Station is a short walk away, which is great for food, shopping and walks. The bed was extremely comfortable and the blackout curtains were excellent. The spa facilities were clean and quiet when we used them, though quite small, and the gym is very limited. There were some disappointments for a hotel at this price point. The room I booked wasn’t set up as requested, the walls were thin, and the room felt under-stocked (limited toiletries and tea/coffee). Breakfast was probably the weakest part of the stay: items ran out quickly, there was no self-serve hot drinks machine, and guests often had to ask staff for basics like cutlery, bowls or coffee. Staff service was mixed – some were helpful and pleasant, while others came across as abrupt, and one hygiene issue I observed was concerning. Overall, it was an okay stay rather than a standout one. Great location and comfort, but the service and attention to detail didn’t quite match what I’d expect for the cost.
Dear Mr./Ms. Chen W,
Thank you for taking the time to share feedback about your stay.
We’re glad you enjoyed our location, comfortable beds and spa facilities. It’s great to hear that these aspects contributed positively to your break.
At the same time, I apologise for the aspects of your stay that did not meet your expectations. We aim to provide a seamless experience for all guests.
Your feedback has already been shared with the relevant teams so that we can improve both our service and facilities. We truly hope to have the opportunity to welcome you back and deliver the elevated experience you were expecting.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: the location is great. battersea right near.....everything! we've been treated like kings! just finished our third stay in december. there really isn't any reason to consider staying anywhere else.
Dear Scrub44,
Thank you for sharing your feedback with us.
We're pleased to hear that you found our hotel's location convenient and the rooms satisfactory.
However, we apologize for any discomfort you experienced with the duvet and the TV. Your comments will be shared with our team for further review and improvement.
We appreciate your valuable input and hope to have the opportunity to better serve you in the future.
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Great place. Cheaper than central London. Proper hotel. Right beside Battersea. 2 mins walk. Multi views. Beside park. Multi bridges. 35 min walk to Big Ben and central areas. Close to river taxis and different train stops. Yet quiet and not hectic. Batteesea has many shops and food places and activities. Great base. Used booking.com and simple booking. No fuss and no hassle. Choice of breakfast wasnt included which I prefer as can travel locally. Deliver roo stops here .. only problem room service over priced but hotel prices much easier and better to bring in or order out.
Dear Mr. Mark McComiskey,
Thank you very much for sharing your feedback. I am delighted to hear that you enjoyed our location and the peaceful surroundings.
I also appreciate your comments. Your feedback is valuable and helps us continue to improve our guest experience.
We look forward to welcoming you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: Had a wonderful stay here. Lots of space in the room, shower & bath, friendly staff, fantastic breakfast selection, beautiful pool - the list goes on! Surprised my wife with a birthday cupcake too! Thank you
Dear Mr./Ms. Keirah,
Thank you very much for your wonderful review. I am delighted to hear that you enjoyed your spacious room, the shower and bath, our breakfast selection, pool, and the friendly service from our team.
It’s also fantastic to know that the birthday surprise added to a memorable stay. Your kind words will be shared with the entire team.
We look forward to welcoming you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Positive experience: I only stayed 1 night as was attending a work event. The room was a decent size and so was the bathroom. It didn't have an iron but a request to reception had one delivered in less that 15 minutes. Overall the staffe were great. USB C plug in points on the wall made it handy to charge phone. There wasa not a great selection for breakfast menu but it covered the basics. Awful telephone reception throught. If you need to make a call, do it over wifi.
Dear Mr. Tim Gaston,
Thank you for sharing your feedback. I am pleased to hear that you found your room comfortable, and received prompt service from our staff.
I also appreciate your comments. Your feedback has been shared with the relevant teams to help us improve both the dining options and connectivity for our guests.
We hope to welcome you back on your next visit to London for an even more enjoyable stay.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: Definitely 5 star review, what a treat! The breakfast was amazing, great location, it was our first time in the UK and we loved it. All the staff are very kind, special mention to Kaio at reception, who checked us in, very helpful with tips, very political and always with a smile, a special mention to the woman who checked us out, unfortunately I can't remember her name but she helped us to book the transfer which was very early in the morning. The spa and indoor facilities were also really good, i already had bad experiences in other Hotels spa facilities, but Pestana Chelsea Bridge did not let us down. The housekeeping was also very good, perfect cleaning always left our room spotless. The general manager should be proud of the team and the way the hotel is organized. Congratulations on that! Kind Regards | Daniel Santos
Dear Mr. Santos,
Thank you very much for your wonderful review. I am thrilled to hear that your first visit to the UK was made so special by our team.
We look forward to welcoming you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: We stayed at the hotel for six nights. So first of all the location - perfect. The Chelsea neighborhood is stunning and the power station area is simply amazing. You can spend whole days walking around the area. Public transportation - three minutes from the bus stop and ten minutes from the tube station (black line). The hotel itself is new, the staff is very kind and helpful. Our room was large. In terms of cleanliness I would give it a score of 8.5. And the bed is large, comfortable pillows, but the mattress is very soft, we felt like we were sleeping on a trampoline. And another thing important - the noise from the train station: our room faced the train tracks and there was noise 24/7. So if you are sensitive to noise, ask for a room that does not face that direction.
Dear Ms. Alina Keal,
Thank you very much for sharing your feedback. I am delighted to hear that you enjoyed our location as well as the friendliness of our staff.
Your feedback has been shared with our teams, and we encourage guests who are sensitive to noise to request rooms facing away from the tracks to ensure a more restful stay.
We hope to welcome you back on your next visit to London for an even more enjoyable experience.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: It was nice stay but they are not luxuary as we have in Gulf stats so Not worth to use them but they are better than other compared to existing hotel in the same area.
Dear Mr. Mohammed Al-Saqatri,
Thank you for sharing your feedback. I am pleased to hear that you enjoyed your stay and found our hotel to be a good option compared to others in the area.
We appreciate your comments and your feedback will be taken into consideration as we continually review ways to enhance the guest experience.
We hope to welcome you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: Only stayed for the night but wish I was staying longer it was amazing here. Room was very clean and service was great.
Dear Ms. Alicia,
Thank you very much for your kind review. I am delighted to hear that you enjoyed your room, found it clean, and appreciated the service from our team.
We look forward to welcoming you back for a longer stay on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: Great private and welcoming place to stay. Stunning views! Delicious food.
Dear Mr./Ms. Zuzana Jaiteh,
Thank you very much for your kind review. I am delighted to hear that you enjoyed our welcoming atmosphere, stunning views, and delicious food.
We look forward to welcoming you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: First time in London and what a treat! Flew in from Canada taking the red eye landing on Nov 1. At Pestana Chelsea Bridge hotel Stephanie and Angela helped to welcome us after a long journey and my husband and I could not be more Thankful for their hospitality and the early check in as we definitely needed the couple extra hours of rest before we went exploring through Battersea. They even supplied us with a universal adapter so that we did not need to purchase one. The amenities and location of this hotel was fantastic. From the gorgeous pool, to the futuristic steam room to the sauna, all were new, clean and above my expectations as compared to many hotels. Spotlighting the dedication and service this hotel offers, we’d like to make sure Syed Shoeb Ahmed is recognized as he went out of his way to ensure our stay was perfect. We had gotten back to our hotel room (near midnight) and had received a note written by the front desk staff regarding the inconveniences related to our room due to the inconsistent temperatures. We went to the front desk and Syed was able to make it right for us ensuring we were accommodated with a comfortable and gorgeous room and because we switched our room so late into the night, he ensured we could have late checkout. Wow! On the morning we left, Karin ensured we had a proper sendoff, ensuring my departure to the airport was seamless. From arrival to departure, this team showed such warmth and hospitality. We will be back soon with our 3 kids! Thank you all!
Dear Mr./Ms. JC,
Thank you very much for your wonderful review. I am thrilled to hear that your first visit to London was made so special by our team, who went above and beyond to ensure your comfort and satisfaction. Your kind words are greatly appreciated.
We look forward to welcoming you and your family back soon for another memorable stay.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: Fabrizio and his team provided a 5 star experience.
Dear Astor Business Centers,
Thank you very much for your kind feedback. I am delighted to hear that Fabrizio and his team provided a 5-star experience during your stay. Your compliments will be shared with them, and I know they will be thrilled to hear that their efforts were appreciated.
We look forward to welcoming you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: This hotel was amazing. Deluxe Superior King Room: Excellent size, the bed was comfortable and warm. The bathroom was lovely and had both a bathtub and shower, which were separate. The water pressure was perfect as was the temperature. Location: Great location as it is a 5 minute walk to Battersea Power station shopping centre. Breakfast: Would recommend paying for the breakfast as it is so worth it due to the range of food on offer. Staff: Friendly and welcoming. Spa: Has a sauna, steam room , hot and cold shower, a pool, and chill out space for you to read and relax. Best steam room I have been to, date and extremely clean. Gym: is on the second floor. Small but lovely, also has a bathroom with shower facilities Room: Had a room facing the train track so could hear it a little at night, but the bed puts you to sleep. Spa: The sauna broke down the next morning, and wish there were more lounge chairs in the chill area. . Children are allowed in the pool which is in the spa, and can be heard when trying to chill. I understand it is not an adults only hotel but could have allocated times for children.
Dear Mr./Ms. Dannie P,
Thank you very much for your kind review. I am delighted to hear that you enjoyed your room, spa, gym, and our friendly and welcoming staff. It is fantastic to know that you appreciated the facilities during your stay.
I also appreciate your feedback. Your comments have been shared with our team, and we will review ways to enhance the guest experience while balancing the needs of all our visitors.
We hope to welcome you back on your next visit to London for an even more enjoyable stay.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: Our main receptionist, Kaio, gave us an amazing support during the entire stay. Very friendly and patient also. The rooms are great, with very comfortable beds It's a shame a pool the closes at 8pm, instead of 10pm. That small time diference would allowed us to enjoy it after work...
Dear Mr. Fabio Cordeiro,
Thank you very much for your kind review. I am delighted to hear that Kaio provided excellent support throughout your stay and that you enjoyed our rooms and comfortable beds.
I also appreciate your feedback regarding the pool hours. Your comments have been shared with our team as we continuously review ways to enhance the guest experience.
We look forward to welcoming you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: Nothing short of incredible. The staff was amazing and the service was great. Kaio was an amazing reception host and looked after me and my colleagues with great care. Hope we can return sometime soon.
Dear Mr. Jorge Wong,
Thank you very much for your wonderful review. I am delighted to hear that you and your colleagues had an incredible stay and that Kaio provided exceptional service and care. Your kind words will be shared with him and the entire team, they will be thrilled to know their efforts were appreciated.
We look forward to welcoming you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: We stayed at the hotel for almost a month and had a wonderful experience. The hotel is in a great location, is well maintained, and reasonably priced. From the team in reception (especially the blonde Brazilian girl ☺️) to housekeeping to room service, everyone was very friendly and made us feel at home. We want to thank everyone especially the reception team and room service teams. A special thank you to Rakshitha for her excellent service and assistance when needed, great personality, and warm smile. This hotel will always be the hotel we stay at when we visit London, and we cannot recommend it enough for anyone thinking about staying here. Thanks again to everyone in the Pestana Chelsea Bridge Hotel for providing us with a great experience and see you soon!!!
Dear Mr./Ms. Nouf D,
Thank you very much for your wonderful review. I am thrilled to hear that your month-long stay with us was so enjoyable and that our team, including Rakshitha and the reception and room service teams, made you feel at home. Your kind words about their service, warmth, and professionalism will be shared with them...they will be delighted to know their efforts were appreciated.
It is fantastic to hear that Pestana Chelsea Bridge Hotel will continue to be your preferred choice in London. We look forward to welcoming you back on your next visit!
Kind regards,
Ash Sarswat - General Manager
Positive experience: Nice hotel located next to Battersea Park and the power station complex. Well located, clean enough and breakfast etc was okay. I'd return.
Dear Mr. Matt W,
Thank you very much for your feedback. I am pleased to hear that you enjoyed our location, cleanliness, and breakfast, and that you would be returning.
We look forward to welcoming you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: The Hôtel have everything we need for a good stay. Services and employees nice and friendly
Dear Mr. Toze Barbosa,
Thank you very much for your kind review. I am delighted to hear that our hotel provided everything you needed for a good stay and that our services and team made you feel welcome.
We look forward to welcoming you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: The hotel is clean and beautiful but the real magic takes place with the customer service. Kaio (Hotel staff) was so understanding and accommodated my needs after expressing that I struggle with noise. He moved me into a quieter section of the hotel and came up to hotel room to support me to move into another beautiful hotel room which was an upgrade as their way of recognising me as a loyal customer. Thank you for supporting me with early check in and check out. I can not thank you enough for supporting me. See you guys soon Kind Regards Hannah
Dear Ms. Hannah,
Thank you very much for your kind review. I am delighted to hear that Kaio and our team were able to accommodate your needs and make your stay comfortable.
Your loyalty and recognition mean a lot to us, and your feedback will be shared with Kaio and the entire team...they will be thrilled to know their efforts made such a positive impact.
We look forward to welcoming you back very soon for another wonderful stay.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: Fantastic place! Highly recommend! The spa is lovely!
Dear Ms. Chloe Dahl,
Thank you very much for your kind review. I am delighted to hear that you enjoyed your stay and especially our spa facilities.
We look forward to welcoming you back on your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: We are here for the 8th time. We love the hotel because everybody is so friendly. The rooms are big and very clean. The beds are good. We love the breakfast and we always get a warm welcome from Jeenath, what we appreciate very much. You will not regret a stay in Pestana, I am sure!
Dear Ms. Paula Groenendijk,
Thank you very much for your wonderful review and for your continued loyalty! I am delighted to hear that you consistently enjoy our friendly team, spacious and clean rooms, comfortable beds, and breakfast.
It is also fantastic to know that Jeenath’s warm welcome adds to your experience...your kind words will be shared with them and the entire team.
We look forward to welcoming you back for your next visit to London.
Kind regards,
Ash Sarswat - General Manager
Positive experience: Great location, lovely staff and comfortable rooms
Dear Ms. Georgina Lindsay,
Thank you for your kind words! We’re delighted to know you enjoyed our convenient location, friendly team, and comfortable rooms.
We look forward to welcoming you back soon to Pestana Chelsea Bridge Hotel for another enjoyable stay.
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Fantastic hotel in a convenient location for any activities, be it business or tourism. Well proportioned rooms with all amenities. Spa available but not used.
Dear Mr. Thomas Abell,
Your positive comments about our hotel are greatly appreciated. It is wonderful to hear that you found our location to be convenient and our rooms well proportioned and equipped with all the necessary amenities.
Indeed, our Spa is one of the many facilities we provide to enhance our guests' experience. We hope you will have the opportunity to enjoy it during your next stay.
We look forward to welcoming you back soon.
Best Regards,
Ash Sarswat - General Manager
Positive experience: Cooked breakfast was cold so stick to pastrys and cold options. No coffee machine just an urn of filter coffee. rooms are nice but the lobby and bar are a bit souless. Staff are helpful.
Dear Mr. Sam Vincent,
It's heartening to hear that you found our rooms to your liking and the staff helpful. These elements are crucial to us as we aim to provide a comfortable and enjoyable stay for all our guests.
Your feedback is an important catalyst for us to strive for perfection.
In regards to the ambiance, the intention is to create a tranquil environment. However, we understand that our design and atmosphere may not cater to everyone's preference.
Your feedback is greatly appreciated and will be taken into account as we continually strive to improve our guest experience.
Yours sincerely,
Ash Sarswat - General Manager
Fantastic experience: I absolutely have to give this hotel a five-star review. I moved to London from the US in August and have been staying at this hotel for almost a month. I absolutely love it. The location is convenient, the staff is friendly, and the hotel is clean. My executive suite was fantastic; I practically felt like home! My children and I have such wonderful memories here! I'll definitely recommend this hotel to my family when they visit London!
Dear Mr. Rui Peng,
Your heartening review has truly made our day. It's a joy to learn that you've had a memorable and comfortable stay with us for a whole month, finding our location convenient and staff friendly.
We're glad that our establishment felt like home. Creating a homely atmosphere for our guests is a significant part of our philosophy.
Your recommendation to your family is highly appreciated. We look forward to welcoming them and providing them with the same delightful experience.
Best wishes,
Ash Sarswat - General Manager
Positive experience: I booked this hotel as part of my husband’s 40th birthday surprise. We were very disappointed that the spa was not accessible. Felt let down because of this and this is a real shame. We have travelled over two hours away from home and really thought something could have been especially arranged for us. The hotel was great and we loved the chocolate cupcakes. The location was great and near so many lovely restaurants. The tea was not great and mine was cold, not a lot of choice for vegetarian’s for breakfast, apart from cereal, toast, pastries and fruit. Please can you arrange a refund for the spa this would be much appreciated. Thank you
Fantastic experience: We stayed here mid week for one night - absolutely amazing! Great location, easy walking distance to battersea park and the power station, lots to see and do in the local area! Also the parking garage next door is really convenient. The staff are amazing. They were 100% attentive and kept us happy through our stay. We had a suite on the 12th floor which was brilliant, and a double room on the 2nd floor. We all got ready together in the suite (5 of us) and there was plenty of space. True breakfast in the morning was amazing - and as I’m vegan, they had the chef make me a fresh vegan plate, which was so appreciated as the buffet seemed to share serving spoons and i was concerned about the mix of vegan/non vegan items. After we checked out we used the spa, and honestly it was the perfect end to the stay! Really recommend this hotel if you’re local, so lovely and convenient. 100% happy from start to finish!
Dear Mr. Joey Anderson,
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed every aspect of your stay, from the location and accommodations to the attentive service from our team.
It’s fantastic to know that our suite met your needs perfectly and that our chef could provide a fresh vegan breakfast for you, we always aim to make every guest feel cared for.
Your kind recommendation means a lot to us, and we look forward to welcoming you back whenever you’re next in the area.
Warm regards,
Ash Sarswat - General Manager
Negative experience: Disappointed. 2 out of 3 elevators been not working during our all stay, it was such a struggle to got one you have to wait for so long everytime. Service was not the best. No indication of all the existing amenities during our check in. Lot of small things adding up that doesnt make this hotel a 4 stars at all
Dear Ms. Laady Minaj,
Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations.
Your feedback is invaluable, and we will review our procedures to ensure that guests are fully informed and that service levels meet the high standards we aim to provide.
We hope to have the opportunity to welcome you back in the future and provide the seamless experience that you deserve.
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: I stayed at the Pestana Chelsea Bridge and it was a very positive experience. The location is excellent, right next to the Battersea Park and the mall of Battersea Power Station, full os shops and restaurants and it’s really easy to reach to the center of London. The staff of the reception were always friendly and helpful, the team of housekeeping did a great job keeping the room perfectly clean and fresh. Overall, I think this hotel is a great choice for those looking for comfort, I would happily stay there again in the future! :)
Dear Ms. Maria,
Thank you very much for your kind words and for sharing your experience at Pestana Chelsea Bridge. We are delighted to hear that you enjoyed our convenient location and that our reception and housekeeping teams made your stay comfortable and pleasant.
We look forward to welcoming you back on your next visit to London!
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Another fantastic stay at the Pestana. All the staff are very friendly and welcoming. Lovely room with a view of Battersea Park .. large comfy bed, tea and coffee etc, plus toiletries available. Will definitely return.
Dear Ms. Julie Cummings,
Thank you so much for your kind words and for choosing to stay with us again! We’re delighted to hear that you enjoyed your room, the view of Battersea Park, and the amenities provided.
It’s wonderful to know that our team made you feel welcome, we’ll be sure to share your compliments with them. We look forward to welcoming you back for another fantastic stay soon!
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Absolutely loved our stay here!!! Amazing spa. Lovely staff and nice food. Location is great also! Thank you for looking after us.
Dear Ms. Amanda B,
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our spa, the food, and that our team made you feel well cared for during your stay.
It’s great to know that our location suited you so well, and we truly appreciate your kind words. We look forward to welcoming you back to Pestana Chelsea Bridge soon!
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: I stayed here recently with my husband and we had the most incredible stay from start to finish. Check in went really smoothly, our rooms were to die for and then we had a really pleasant meal followed by some cocktails at the bar. I highly recommend this hotel if you want somewhere with a great location, friendly staff and brilliant facilities and rooms. 10/10 all round!
Dear Ms. Charlotte Williamson,
Thank you so much for your fantastic review! We are thrilled to hear that you and your husband had such an incredible stay.
Your recommendation means a lot to us, and we look forward to welcoming you both back to Pestana Chelsea Bridge for another memorable stay!
Warm regards,
Ash Sarswat - General Manager
Negative experience: Absolutely disappointing! Duvet cover has stains all over it, sheets also. Bathroom is not clean. Service is too slow! No room service at night which is inconvenient! You can’t even order water! I had to scan a code to get water and did not even receive it, staff said they never received an order!!! Also, in all hotels around the world, room gets replenished with water daily! Except this one!!! Only first night! This is ridiculous! Def one of the worst hotel experiences I’ve had with hotels so far!
Dear Mr./Ms. Nis Shaw,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience, this is not the standard of service we strive to deliver.
Please accept our apologies. We have already addressed your comments with our teams. Your feedback is invaluable in helping us improve the experience for all our guests.
If you would like to discuss your stay further, please reach out to [email protected]
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: It was an anmazing experience. Loved the way Glendy and Deepak looked after me and the entire team. So helpful. The staff is so Approachable and go o of their way to do things for you. Would highly recommend to anyone. I didn’t take any photos because it was a work trip however y while experience had been positive
Dear Mr./Ms. Hira Butt,
Your feedback has brightened our day! We're thrilled to learn that Glendy and Deepak, along with the rest of the team, contributed to your positive experience. It's rewarding to hear that you found our staff approachable and proactive in their service.
Your recommendation means a lot to us and is a testament to our team's dedication to providing an excellent guest experience. We trust that your work trip was successful and hope to have the opportunity to welcome you back, perhaps next time for a leisurely stay so that you can take full advantage of the amenities and perhaps capture some memorable photos.
Warm Regards,
Ash Sarswat - General Manager
Fantastic experience: The hotel is very clean. There is a gym and spa. The staff are very friendly and smartly dressed. The rooms are Big with all the amenities and clean.
Dear Mr./Ms. Jimbojag V8,
It's wonderful to read your positive feedback regarding your stay at our hotel. Cleanliness is indeed a top priority for us, and we're delighted that you noticed our efforts.
It's also great to hear that you found our staff to be friendly and well presented. It's our mission to provide impeccable service to all our guests.
Your comments about the spacious rooms and the amenities provided makes us very happy. We always strive to ensure a comfortable and enjoyable stay.
We look forward to welcoming you back soon to our hotel and hope your next visit will be as pleasant as the previous one.
Best wishes,
Ash Sarswat - General Manager
Fantastic experience: Loved this hotel in Battersea area with top notch breakfast and proximity to Pestana park and Battersea mall. Frontdesk was helpful in checking us early and also accommodated to our request for making our stay more comfortable. Thank you! Will definitely return here if we are in the area again
Dear Ms. Gomathy Subramanyam,
It's heartening to learn that you greatly enjoyed your stay with us. We're particularly thrilled that you appreciated our breakfast offerings and the convenience of our location, close to Battersea Park and Battersea Power Station.
Our team at the front desk takes pride in ensuring our guests feel welcomed and comfortable, and it's wonderful to hear that you found them helpful. We strive to offer early check-ins whenever possible, and we're glad we could accommodate this for you.
Your kind words and plans to return are greatly appreciated. We look forward to welcoming you back should you find yourself in the area again.
Best Wishes,
Ash Sarswat - General Manager
Positive experience: Decent hotel, it really doesn’t feel upscale at all in the lobby or hallways or even in the rooms for the most part. You can tell it’s fairly outdated, with certain parts of the room decorated with more contemporary furniture to spruce up the appeal but overall you can tell it’s old from the walls appliances furniture etc. I booked last minute for one night and was upgraded to one of their best suites (2 room), and for the money I spent it was obviously a good deal, but I can’t really imagine having paid full price for that room (which is also probably why it was empty and they gave it to me), furniture is old and not really that comfortable. Bedroom was actually nice to be fair, well decorated and modern but the rest not really. Also no smart tv’s but I guess that can be expected. The staff were pretty nice and helpful, check in was one of the fastest at any hotel I’ve been to. Location is decent as well, although most would prefer to stay north of the river. Overall 3/5, it’s an aging 4 star hotel in desperate need of a real renovation rather than just the selective polishing which they’ve done. *Also the hotel is directly next to some rail tracks which is obviously not desirable whatsoever, on the 12th floor you can faintly hear it especially during the day so I’d imagine lower floors would suffer much more
Dear Mr. Shailen Verma,
Your feedback provides valuable insights into the guest experience at our hotel, and we appreciate your observations. It's heartening to learn that you found good value in the suite allocated to you, and that your interactions with our staff were positive.
We strive to achieve a balance between maintaining the classic charm of our establishment and incorporating contemporary elements for a touch of modernity. We understand that not all aspects of this approach may appeal to everyone, and we appreciate your perspective.
As for the points you raised regarding the proximity to the rail tracks and the absence of smart TVs, these are heard and noted. We believe that every detail matters in crafting the perfect stay for our guests.
We hope that despite the points of concern you've mentioned, you had a comfortable stay with us. Should you choose to stay with us again, we look forward to welcoming you back.
Kind Regards,
Ash Sarswat - General Manager
Fantastic experience: The staff were incredibly warm and attentive throughout our visit. The room was super comfortable and cozy and the sofa makes all the difference… Delicious food!! Highly recommend!!
Dear Ms. Mariana Azevedo,
What a delight to hear about your experience! Our team prides itself on providing a warm and attentive service, and it's gratifying to hear that you felt this during your visit.
We're pleased that you found your room comfortable and cozy. We do strive to make each room a little haven, and the sofa is indeed a special touch we believe makes a difference.
Your kind words about our food are also highly appreciated! Our culinary team puts a lot of effort into creating delicious dishes for our guests to enjoy.
Your recommendation means the world to us, and we are truly glad that your visit was enjoyable. We look forward to welcoming you back on your next visit.
Best regards,
Ash Sarswat - General Manager
Fantastic experience: Excellent hotel for training meetings. The rooms are spacious, with natural light and good video and audio equipment. The bedrooms are very comfortable for resting after a day of work, and the bar offers a wide variety of food options. The staff is very professional and friendly. I highly recommend it! Thank you.
Dear Mr. Vítor Briga,
Your glowing review brings great delight. It's gratifying to know that you found our meeting facilities and accommodation to your liking. The presence of natural light and well-equipped video and audio equipment is indeed a priority for us, as we understand the importance of a conducive environment for fruitful meetings.
Moreover, we take pride in offering a comfortable resting space and a variety of food options to replenish after a long day. Our team is committed to providing professional and friendly service, so it's wonderful to hear that you appreciated this.
Your high recommendation is the ultimate compliment we could receive. Your kind words will surely motivate us to continue delivering an excellent experience to all our guests.
Yours sincerely,
Ash Sarswat - General Manager
Positive experience: We had an interesting and mostly positive stay. There are several great features, along with a few minor downsides, but overall it was a comfortable experience. ✅ Pros: • Comfy, big bed (superior king) – very relaxing • Well-equipped with good facilities (teapot, tea, glasses, TV, robs, big table…) • Includes both a shower and a bath – a nice touch • Swimming pool on site – and it was empty in the early morning, which was perfect • Small gym, but enough for a morning run and squats • The location is stunning - next to the riverside walk. • Service was great – staff were friendly and helpful ❌ Cons: • The TV was old model, can’t connect with a phone, does not support wireless projection. • Noise from the railway side – trains and door sounds made it quite loud, especially at night • Because of the noise, it was hard to fall asleep and get up feeling well-rested • Breakfast wasn’t very impressive – we tried it once and didn’t go back (apart from staff members who were exceptional. In summary, it’s a well-equipped and comfortable place, ideal if you want facilities like a pool and gym. Just bring earplugs if you’re a light sleeper, and maybe grab breakfast elsewhere.
Dear Ms. Galyna M,
Your thorough and balanced feedback is sincerely appreciated and we are delighted to hear that you found your stay mostly positive and comfortable. It's wonderful to learn that you felt relaxed in your room and took full advantage of our facilities.
Our team always strives to provide friendly and helpful service, so it's great to know that this was a highlight of your stay. The location is indeed a standout feature, and we're happy that you were able to enjoy the stunning riverside walk.
We regret to hear about the noise issue you experienced and the lack of modern TV functionalities. We also note your feedback regarding our breakfast offering. Your detailed review will surely assist others in making informed decisions about their stay.
We hope to have the opportunity to welcome you back in the future, and strive to make your next stay even more enjoyable.
Yours sincerely,
Ash Sarswat - General Manager
Fantastic experience: Really enjoyed my stay at Pestana Chelsea Bridge Hotel. The room was clean, modern, and comfortable. Staff were friendly and helpful throughout. Great location with easy access to transport and local attractions. Would definitely stay again!
Dear Mr. Prem Prakash Bal,
It's wonderful to learn that you had such an enjoyable stay at Pestana Chelsea Bridge Hotel. Your kind words regarding the cleanliness and modernity of our rooms are greatly appreciated. It's equally pleasing to hear that our staff lived up to your expectations with their friendly and helpful nature.
We understand the importance of a well-connected location and are delighted that you found our proximity to transport and local attractions beneficial.
Your willingness to stay with us again is the best compliment we can receive. We look forward to welcoming you back in the near future.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: I had a fantastic stay at Pestana Chelsea Bridge Hotel! The entire team was absolutely wonderful - always helpful, friendly, and genuinely welcoming. They really go out of their way to make guests feel at home, which made a big difference in my stay. The location is also perfect - right next to Battersea Power Station, with great shops and restaurants nearby. Plus, it’s within walking distance to multiple public transport options, making it super easy to get around London. Bonus points for having both USB and USB-C sockets right next to the bed - such a thoughtful touch for travelers. Highly recommend this hotel for its comfort, service, and great location!
Dear ,عليزه
Your kind words have truly brightened our day! It's heartening to know that our team's efforts to provide a warm and welcoming atmosphere have left a lasting impression on you.
Our convenient location next to Battersea Power Station, surrounded by excellent shops and restaurants, is something we are very proud of. It's wonderful to hear that you found this beneficial and also appreciated the easy access to public transport.
Moreover, we're delighted that our thoughtful touches, such as the USB and USB-C sockets, added to the comfort of your stay.
Your high recommendation is greatly valued and we hope to have the pleasure of welcoming you back to the Pestana Chelsea Bridge Hotel soon.
Yours sincerely,
Ash Sarswat - General Manager
Fantastic experience: A wonderful stay at the Pestana Chelsea Bridge. Perfect for shopping at Battersea Power Station. Lovely suite on the 11th floor and delicious breakfast too. Service from Jeenath at breakfast was excellent, very polite and helpful. Thank you!
Dear Ms. Hannah S,
Your kind words about your stay at Pestana Chelsea Bridge have truly brightened our day. We're thrilled to learn that you found our location convenient for shopping at Battersea Power Station and that our suite was to your liking.
Hearing about your favourable experience with our breakfast and the service provided by Jeenath is a great joy for us. It's wonderful to know that his polite and helpful demeanour added to your experience.
Your feedback is immensely appreciated and we look forward to the opportunity of welcoming you back for another delightful stay.
Best Regards,
Ash Sarswat - General Manager
Fantastic experience: We really enjoyed our stay . All the staff are very friendly and helpful. A special thank you to the staff at reception who went out of their way . Looking forward to coming back .
Dear Mr. Bassam Abu-Issa,
Your kind words are greatly appreciated. It is heartening to know that you enjoyed your stay and found our team to be friendly and helpful. The reception staff, in particular, will be delighted to hear of your special mention.
Looking forward to your return is a sentiment we certainly share. We hope your next visit to our hotel is as enjoyable as the last.
Yours sincerely,
Ash Sarswat - General Manager
Positive experience: The hotel is very nice for family. Room size considers large compared to other London hotels. Staff are wonderful, especially the manager she’s very nice and helpful.
Dear Mr. Fahad BoFaisal,
It's pleasing to hear your positive remarks regarding our spacious rooms and brilliant staff. Your kind words about the manager will certainly be passed along. The experience you describe is the one that the team here strives to provide for all our guests.
Your satisfaction, particularly as it pertains to your family's comfort during your stay, is a priority to us. We're glad to see that we were able to meet your expectations in this regard.
Once again, thank you for choosing our hotel for your stay in London. We look forward to welcoming you and your family back in the near future.
Ash Sarswat - General Manager
Fantastic experience: The location of the hotel is wonderful - right next to battersea power station, which is extremely convenient! The hotel itself is really nice but what stands out most is the staff - from the Front office team, to F&B, Kitchen & Housekeeping - everyone is lovely! Very attentive to details and they make sure that the stay is as comfortable as possible. Thank you Pestana Chelsea Bridge Team :) Looking forward to returning soon!
Dear Ms. Alizeh Aslam,
It is indeed heartening to hear such positive feedback about our establishment and its location.
It is our primary goal to ensure guests feel at home and it's delightful to know that we've achieved this during your stay.
We eagerly look forward to your return to Pestana Chelsea Bridge Hotel and hope to make your future stays even more enjoyable.
Best regards,
Ash Sarswat - General Manager
Positive experience: This place is so nice but please fix the elevators. They shake rapidly every time I’m on them and one time I was going to the 12th floor to see my parents, it went all the way down from the 9th floor to the 2nd floor to pick up some random guy with tats and take him to the 5th floor. Weirdest 25 seconds of my life.
Dear Mr./Ms. Fizzy Z,
It's delightful to hear that you found our hotel pleasant. Your remarks about the elevators are noted. We apologise for any discomfort. Your safety and comfort are of utmost importance to us. We hope you will continue to choose us for your future stays.
Best wishes,
Ash Sarswat - General Manager
Fantastic experience: The hotel is in an excellent location, kist a short walk from Battersea Power Stationn, with easy access to supermarkets, restaurants and public transportation. The hotel itself is lovely, but what really stood out was the staff. They were incredibly welcoming, attentive, and helpful throughout my stay. After a day of exploring the city, ths spa was the perfet place to relax, especially the indoor swimming pool. Overall, I would definitely recommend if you're looking for a quiet and confortable stay in a popular area in London!
Dear Mr. Miriam Silva,
Your kind words regarding our convenient location, welcoming staff and relaxing spa facilities are highly appreciated. Our team strives to deliver an exceptional guest experience, and it's apparent in your feedback that we hit the mark during your stay.
Your recommendation means a lot to us, and it confirms for us that we're on the right track. We look forward to welcoming you back to our hotel in the future, continuing to meet your needs with our services and amenities.
Yours sincerely,
Ash Sarswat - General Manager
Fantastic experience: I stayed here for 10 days and really enjoyed it. The hotel is in a new, quiet area (Battersea) and close to everything (a shopping mall, train station, supermarkets, restaurants, cafés, and the river. Highly recommended, especially for families!
Dear Mr./Ms. Adel,
Your wonderful feedback made our day! It's delightful to know that you had such an enjoyable stay with us for 10 days. Your satisfaction, particularly with our location and its proximity to amenities, truly encourages us.
Your recommendation, is the highest compliment we could receive. Ensuring our guests have a remarkable experience is what we strive for.
It was a pleasure serving you and we look forward to welcoming you back on your next visit.
Best wishes.
Ash Sarswat - General Manager
Fantastic experience: Lovely bar area, coupled with great service. Bad man recommended a lovely Rose wine which went down a treat
Dear Mr. Liam McG,
Thank you for your wonderful feedback! I’m delighted to hear you enjoyed our bar area and the service provided by our team. It’s always a pleasure to know our suggestions hit the mark.
We look forward to welcoming you back for more memorable evenings soon!
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: I went here for a 4-day training and the venue is really good. Located just outside Battersea park makes it the perfect spot to walk around in between meetings. Great facilities and nearby supermarkets and restaurants too. Overall in a newly developed area
Dear Mr. Javier Garcia,
Thank you for taking the time to share your feedback. I'm so pleased to hear that you enjoyed your training with us and found the venue and location ideal. Being just steps from Battersea Park and the vibrant new developments around the Power Station really does offer a great balance between productivity and relaxation.
We hope to welcome you back, whether for business or leisure, in the near future.
Warm regards,
Ash Sarswat - General Manager
Positive experience: Unfortunately I had to pay 20 gbp per hour for late checkout without any flexibility of the staff at the reception. The rules are the rules... otherwise nice rooms and good location still 10 mn walk from closest tube station
Dear Mr. Gerald Stevens,
Your feedback is greatly appreciated and we apologise if certain aspects of your stay did not meet your expectations. Our late checkout policy is designed to ensure an efficient transition for all our guests, and we regret any inconvenience caused by it. We always try to accommodate wherever possible.
On a more positive note, we're glad to hear you appreciated our rooms and location. We strive to provide a comfortable environment and prime location for our guests to enjoy. Your comments will certainly contribute to our ongoing efforts to improve our service.
We hope to have the chance to welcome you back in the future.
Best wishes,
Ash Sarswat - General Manager
Negative experience: Got a deluxe premium room for 260 pounds for the night. It is run down and not what you'd expect from a 4 star hotel.. its more like a 2 star. I wish I booked the premier inn at battersea now as its alot more modern and up class and only 80 a night.. The front of the hotel is dirty, trash all over the tables and cigarette butts everywhere. Looked like a bin. The pestana check in was a joke. The person was really rude. Pretty much ignored me and was treating me like a lower class citizen. He was acting like he was in a 5 star hotel. The hotel lobby reminded me of one I saw in downtown Baghdad. The room was dirty, run down with no working air con and the lights were not working. It was a 2 star room and meant to be a 4 star. I have made a complaint because I wouldn't pay more than 90 per night for that.
Dear Mr. Andrew T,
Your recent visit to our hotel seems to have been less than satisfying, and we regret the experience you've had. It's disheartening to hear that your stay did not meet your expectations.
Your feedback is invaluable, as it provides us with an opportunity to understand areas where we may need to focus our attention. While we cannot change your recent experience, we are constantly striving to enhance our service levels and ensure our guests receive the experience they expect and deserve.
We hope to have the opportunity to welcome you back in the future and provide you with a stay that truly reflects the high standards we aspire to.
Kind regards,
Ash Sarswat - General Manager
Negative experience: had a really disappointing stay at this hotel. The cleanliness was shocking - the sofa in the room was absolutely disgusting, covered in multiple stains. It was honestly so bad I didn't even want to sit on it. The windows faced directly onto busy train tracks, and starting from 4 AM, there were constant trains passing by, making it impossible to get any proper sleep. To make things worse, the breakfast was extremely limited, and some of the food that was served was undercooked. Overall, it was a very unpleasant experience and I definitely wouldn't recommend staying here
Dear Mr. Adam Sokolow,
Your feedback is important to us, and it is regrettable to hear of your recent experience. It is a priority for us to ensure a comfortable and pleasant stay for all our guests.
We always strive to provide a quiet and relaxing environment for our guests. It's unfortunate to hear that it did not meet your expectations.
We hope we will have another opportunity to show you the high standards we normally strive for.
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: Comfortable, decent size room with bath and separate shower. Staff really helpful - Karin, Estefany, Miriam all absolute stars on reception. Great facilities only shame is I didn't have time to use the spa.
Dear Mr. Dan Noble,
It's a delight to hear that you found our rooms comfortable and spacious, and our facilities to your liking. Our dedicated staff members, including Karin, Estefany, and Miriam, will surely be thrilled to know of your high praise. It's their dedication to exceptional service that makes experiences like yours possible.
Thank you for choosing our hotel. We look forward to welcoming you back in the near future.
Best Regards,
Ash Sarswat - General Manager
Positive experience: Overall, our stay was good. I came for the bath and spa, and was pleasantly surprised at how much was available in the nearby shopping area. The location is definitely the best part. Don’t get the hotel breakfast, it’s awful. But there are plenty of nearby restaurants within 5-10 minutes walking if you want something better.
Dear Ms. Clover Ross,
Thank you for your feedback. I’m glad you enjoyed our spa facilities and appreciated the convenience of nearby shopping and dining options.
I’m sorry to hear the hotel breakfast did not meet your expectations. Your comments are important to us, and I will share them with our culinary team as we continuously strive to improve.
We hope to welcome you back for another enjoyable stay.
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: 24 hour reception staff makes late check ins easy. Super comfy beds and special shout out to the night manager Syed, who smoothly handled a problem with my room and whisked me into a new one with minimal fuss. Fice stars for Syed.
Dear Ms. Denise Litchfield,
Thank you so much for your fantastic review! I’m thrilled to hear that Syed provided you with exceptional service and made your late check-in and room change seamless. I’ll be sure to pass your kind words on to him and the rest of the team.
It’s wonderful to know you found our beds super comfy and enjoyed your stay overall. We look forward to welcoming you back soon!
Warm regards,
Ash Sarswat - General Manager
Positive experience: I was surprised to read all the reviews regarding how clean the hotel was. I guess we were unlucky with our room? Coffee splatters across the walls and ceilings, a lounge chair that looked absolutely filthy (was brownish rather than cream). The bed mattress was ridiculously soft, and only provide decaf Nespresso pods. One night was enough here. Stayed here purely for proximity to US embassy. Granted it’s in a great location for the power station, but beyond that I’m struggling to find a reason to give this place much of a positive review.
Dear Mr. David Parfect,
Thank you for sharing your honest feedback. I am truly sorry to hear that your experience did not meet the standards we strive to maintain.
Please accept my apologies for the issues you encountered. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are addressed promptly.
We hope you might consider giving us another opportunity to provide a better stay in the future.
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Location marker on Google map is incorrect and is very confusing. Please reach out to Google to correct it for future visitors. This is not the hotel’s fault, but it will be greatly helpful for future customers. Thanks!
Dear Mr. Eddie Chan,
Thank you very much for bringing the Google Maps location issue to our attention. We understand how important accurate directions are and agree this can be confusing for guests.
We will reach out to Google to request a correction to ensure future visitors have a smoother experience finding us. Your feedback is truly appreciated.
We look forward to welcoming you back soon.
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: The Pestana Chelsea Bridge Hotel lives up to the reviews. It's great for extended stays in London. Located very near the Battersea Power Station and underground on the Northern line, you can get anywhere in London very easily. The room was clean and well serviced. Wifi was acceptable. Nothing a problem for the very friendly staff. Many dining and shopping options available close by. . M & S Foodhall nearby. Convenient local market. The hotel does a good breakfast. I would definitely stay again if in London.
Dear Mr./Ms. Jay Jay,
Thank you for your fantastic review. I’m so pleased to hear that your stay lived up to expectations and that you found our location, cleanliness, breakfast, and service all to your satisfaction.
It’s especially rewarding to know our team helped make your stay enjoyable and that you would choose to stay with us again.
We look forward to welcoming you back on your next visit to London!
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: The hotel is exquisite – a tranquil location yet conveniently close to transport. The breakfast team were exceptionally kind, and the reception staff (especially Margarita, the blonde gentleman, and the young brunette lady) were courteous and efficient. My first London trip has left me smitten – I’ll certainly return. Thank you, obrigado, gracias!
Dear Mr. Andrés,
What a wonderful review, thank you so much for your kind words! We’re delighted to hear that your first London trip was such a positive experience and that our team, made you feel so welcome. It means the world to us that you found the hotel both peaceful and conveniently located. We’ll be sure to pass along your lovely compliments to the team, they’ll be thrilled!
Looking forward to welcoming you back again soon.
Warmest regards,
Ash Sarswat - General Manager
Fantastic experience: One of the best hotels in London. Spacious clean and modern rooms. Great location too, right beside Battersea Power Station and a short walk to the Thames and Chelsea into central London.
Dear Mr. Sami Z,
Thank you for the glowing review! We're thrilled to be considered one of the best hotels in London in your eyes. It's great to know you enjoyed the spacious, clean, and modern rooms, and that our location near Battersea Power Station and the Thames made your stay even better.
We look forward to welcoming you back on your next visit to the city!
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Very great stay. The personnel were really nice, especially the women at the reception with the purple hair. I just asked on booking for a nice view for the birthday of my wife and they added the cup cake and the word, so nice, thank you. The view was nice in front of the Battersea Park. The location of the hotel is very good in a quiet area close to everything. The Battersea pier is a 2 min walk and a very nice area. The breakfast was awesome, (English breakfast) with home made smoothie and until 11 am so you don't need to eat for the rest of the day. The spa with the sauna and the swimming pool are great and clean. The only little thing is that the spa and the Gym are pretty small, so if many people go at the same time, it will be hard to find a place. But during our stay the spa was never full full so very great. I will come back for sure.
Dear Mr./Ms. Ervin,
Thank you so much for your wonderful review! We're so happy to hear that your stay was special and that we could make your wife’s birthday even more memorable with the surprise cupcake and personal touch. It’s great that you enjoyed the view, the breakfast, and the location as well.
We appreciate your feedback regarding the spa and gym, and we'll definitely consider this for future improvements. We’re looking forward to welcoming you back for your next stay!
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Such mindful architecture and beautiful rooms! The staff was so helpful and the service they provided made everything so easy! The location is a huge plus!
Dear Ms. Sanika,
Thank you for your wonderful review! We're thrilled you enjoyed the architecture, spacious rooms, and helpful service. It's also great to hear that you liked the location near Battersea Power Station. We hope to welcome you back soon for another fantastic stay!
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: We thoroughly enjoyed our 1 night stay in the pestana, great location and value for money and facilities. Only feedback we had was the hairdryer which didn't work.
Dear Ms. Christina,
Thank you for your feedback! We're thrilled to hear you enjoyed your stay and found the location and facilities to your liking. Apologies for the issue with the hairdryer; we’ll make sure to address that right away. We look forward to welcoming you back soon!
Kind regards,
Ash Sarswat - General Manager
Positive experience: Spa facilities were disgusting.bits floating in the pool! No one in spa to advise on treatment or facilities! Very basic compared to other 4* hotels POS DID NOT WORK so I had to keep coming downstairs for payments. All I could hear was the train track behind at night time! Staff was friendly and kind. Only good thing about the hotel
Dear Mr./Ms. Memia B,
Thank you for your feedback. I’m sorry to hear about your experience. This is certainly not the standard we aim to provide.
I’m glad to hear our staff made a positive impression, and I will be sharing your comments with the relevant teams to address these concerns promptly.
We appreciate you bringing these matters to our attention and hope to have the opportunity to offer you a much improved stay in the future.
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Had a meeting there and the service from every member of the team was fantastic. Polite, warm, welcoming. I should add that I left my mobile phone there and the staff kept it safe for a couple of hours until i retraced my steps and made my way back there. Great staff!
Dear Mr. Adam Johnson,
Thank you for your kind words! We’re delighted to hear that you had a fantastic experience with our team during your meeting. Providing warm and welcoming service is at the heart of what we do, and we’re especially pleased that our staff could assist in keeping your phone safe until you returned.
Your appreciation means a lot to us, and we look forward to welcoming you back in the future!
Best regards,
Ash Sarswat - General Manager
Positive experience: Really good location, very close to Battersea Park, and minutes from the Power Station. We thought that the room was great value for money, however the Spa was a let down, and the gym is literally in what would be a room, on the 2nd floor. I think the bar area could also do with a spruce up, but the hotel is certainly a 4/5 overall, and we plan to return.
Dear Mr. Richard Jarrett,
Thank you for sharing your thoughts with us. We're pleased to hear that you enjoyed our location.
We appreciate your feedback. We're always looking for ways to improve and will take your comments into consideration as we continue to enhance our facilities.
We’re thrilled to hear that overall, you had a positive experience and plan to return. We look forward to welcoming you back soon!
Best regards,
Ash Sarswat - General Manager
Negative experience: Room was nice. Tv broken. Spa was not good. Steam room out of order and the sauna was 70 degrees so not warm enough. I booked specifically for the gym and spa so very disappointing. The gym was tiny and was in a converted hotel room.
Dear Mr./Ms. Brezzy Gas,
Thank you for your feedback. We’re pleased to hear that you liked your room, but we apologise for the issues you experienced facilities. We understand how important these amenities are.
We take your comments into consideration as we continue to improve our facilities.
We appreciate you bringing these concerns to our attention and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Best regards,
Ash Sarswat - General Manager
Positive experience: We were looking for a last minute hotel room due to flight delays and wanted something near our family. Found this and was greatly surprised. Great location and nicely laid out rooms. Didn’t get a five purely because I had difficulty working the showers to get non scolding temperature. Would book here again for location alone
Dear Mr. Michael Allison,
Thank you for choosing to stay with us. We're delighted to hear that our location and room layout exceeded your expectations, and that our service stood out during your stay.
Your comfort is our priority, and we will have our maintenance team look into this to ensure a seamless experience for future guests.
It would be our pleasure to welcome you back on your next visit to the area. Safe travels!
Best regards,
Ash Sarswat - General Manager
Positive experience: Uninterested staff at the front desk throughout the 3 days I stayed there. Could hear the train inside the room. Pool and spa get dirty quickly and there is nobody to clean up. Room not ready until 4pm and got told to change in the toilet.
Dear Mr./Ms. Jorrit Dijkstra,
Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet expectations. Providing attentive service is a priority for us, and I will be addressing your comments with our front desk team to ensure a more welcoming experience for all our guests.
Regarding check-in, our standard check-in time is 4 PM, and while we always strive to accommodate early arrivals when possible, this is subject to availability. I regret that this was not possible during your stay.
We also appreciate your comments about the spa area and will review our cleaning procedures to ensure they remain at the highest standards throughout the day.
Your feedback is invaluable to us, and we do hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Ash Sarswat - General Manager
Fantastic experience: The hotel is beautiful and the room we were in was amazing but the highlight of the stay is the lovely staff. The genuine care they take in their work is absolutely wonderful and they really want you to have a good experience. We are well travelled and often stay in hotels and we both felt that this was the best hotel experience we have had. We had a wonderful night and will definitely be back.
Dear Mr. Gavin Baker,
Thank you for such a heartwarming review. Providing a genuine and memorable experience is what we strive for.
We can’t wait to welcome you back for another wonderful stay!
Best regards,
Ash Sarswat - General Manager
Positive experience: Nice hotel with a small spa area. Rooms are clean and tidy. Bed could be a bit firmer but good enough for a night or two. Located right next to Battersea station. Breakfast selection was good. Spa nice but quiet small, as was the gym area.
Dear Mr. Mick Ceebee,
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay, especially our clean and tidy rooms, convenient location, and breakfast selection.
Your insights help us improve, and we’ll certainly take them into consideration.
We hope to welcome you back for another stay soon!
Best regards,
Ash Sarswat - General Manager
Fantastic experience: One of the best hotels I stayed in London. Reasonably priced, clean, spacious plus 10-minute walk to train station. Highly recommended
Dear Mr. Vahid Ravaghi,
Thank you for your wonderful review! We're thrilled to hear that you had such a great experience and that you found our hotel clean, spacious, and well-located. Your recommendation means a lot to us!
We hope to welcome you back on your next visit to London.
Best regards,
Ash Sarswat - General Manager
Positive experience: Hotel was ok but room was not up to par for the rating or price. Maintenance and cleaning was not up to standards, e.g. broken fixtures and mould.
Dear Mr. William Hector,
Thank you for taking the time to share your feedback with us. I am sorry to hear that your recent stay did not meet your expectations. This is certainly not up to our usual standards.
We will be addressing this with our maintenance and housekeeping teams to prevent similar issues in the future. Our aim is always to provide our guests with a comfortable and pleasant stay, and your feedback is invaluable in helping us to improve.
I hope you will give us another opportunity to welcome you back and demonstrate the high standards of service and accommodation we are known for.
Sincerely,
Ash Sarswat - General Manager
Fantastic experience: This is my second stay here. I enjoyed the 2 bedroom suite with my young family and it was flawless. Aside from one mishap when reception confirmed a non slip bath mat being sent to our room only to wait 30 minutes to receive abother call to say the hotel doesn't have one. Having managed various hotels around the world, this is a critical item to have with housekeeping and deemed an expected item at a 4* level. Bathing a 3yo and 1yo without this was a wee bit sketchy. A big shout out to Jessica from reception who was exceptionally hospitable and made our stay that much more enjoyable.
Dear Stephen,
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay. Your kind words about Jessica's exceptional hospitality have been shared with her.
We sincerely apologize for the inconvenience you experienced regarding the non-slip bath mat. Your feedback is invaluable, and we are taking immediate steps to ensure that such essential items are readily available for our guests in the future.
We appreciate your understanding and patience, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay.
Warm regards,
Ash Sarswat - General Manager
Negative experience: I had a truly disappointing experience at the Chelsea Pestana Hotel. While the waitresses and restaurant staff were kind, professional, and displayed genuine humanity, the same cannot be said for the receptionists and overall service. We arrived at the hotel very early in the morning at 7 AM, with my 8-year-old daughter who was seriously ill. We kindly requested an early check-in due to her condition, only to be met with an incredibly rude response from the receptionist, who coldly stated that check-in is at 3 PM. There was no empathy or willingness to help, which left us feeling helpless in an already stressful situation. The treatment at checkout was just as disheartening. I was very sick myself, running a high fever, and we had to wait in the lobby for our taxi as our flight was late. Exhausted and unwell, I lay down on the sofa briefly, only to have a receptionist approach me and scold me, saying I wasn’t allowed to do that. Despite explaining my condition, she showed no sympathy or understanding. While I respect the need for rules, showing a little humanity in such situations should be a basic standard in hospitality. At this hotel, it’s clear that the customer does not come first. In addition, the cleanliness of the hotel was below par. Dust was everywhere, and the cleaning staff barely spent five minutes in the room before leaving. The lack of attention to detail was evident and disappointing for a property of this caliber. Add to this that the fridge in the room was out of service and we informed them at the reception with no luck, the pool and the elevator were also out of servic3. Out stay was 6 nights. This was an overall terrible experience, and I would never recommend Chelsea Pestana Hotel to anyone. For an industry centered on customer care, this hotel fell short in every way that mattered.
Dear Ms. Sally Hassrouny,
Thank you for taking the time to share your experience. I regret to hear that your stay with us did not meet expectations.
Ensuring our guests feel cared for is at the heart of our hospitality. This is certainly not the standard we aim to uphold, and I will be addressing these matters with the relevant departments to ensure improvements are made.
Wishing you and your daughter good health.
Best regards,
Ash Sarswat - General Manager
Positive experience: Very friendly staff who were all pleasent and helpful . Rooms are quite basic but does the job fine. Only thing that really let us down was the shower which frankly was useless. Sauna needs to have a water bucket otherwise pointless to have one. Showers in the spa cld do with shampoo and soap. Location is very good and a good alternative to the other hotel in the power station, which is over priced.
Dear Mr. Michael Bugel,
Thank you for taking the time to share your feedback. We’re delighted to hear that our team’s friendliness and helpfulness made a positive impression during your stay, and that you appreciated our convenient location.
Your suggestions are valuable and will be considered as we work to enhance our facilities.
We hope to have the pleasure of welcoming you back soon for an even better experience.
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Ideally situated for a family get together at Battersea Power station. Staff friendly and helpful, room very comfortable and a good breakfast was included. Sadly didn't have time to use the Spa facilities. Would definitely stay again.
Dear Ms. Helen Whiffin,
Thank you for your lovely feedback! We’re thrilled to hear that our location was ideal for your family gathering and that you found the room comfortable, the breakfast enjoyable, and our staff friendly and helpful.
It’s a shame you didn’t get a chance to enjoy the spa facilities, but we hope this gives you a great reason to visit us again soon. We look forward to welcoming you back for another wonderful stay!
Warm regards,
Ash Sarswat - General Manager
Positive experience: What a wonderful experience breakfast was today. Raskita who greeted us was kind , charming, helpful and went beyond to assist us with our breakfast requests. She obviously has pride in her work. Thank you Raskita Joanna. Wonderful eggs Benedict. Thank you.
Dear Mr./Ms. Leonie Mirmikidis,
Thank you so much for your kind words! We’re absolutely delighted to hear that you had a wonderful breakfast experience, and we’ll be sure to pass along your compliments to Raskita. She will be thrilled to know that her efforts made such a positive impact on your stay.
It’s also fantastic to hear that you enjoyed the eggs Benedict! We can’t wait to welcome you back for more memorable moments.
Warm regards,
Ash Sarswat - General Manager
Positive experience: The area of the hotel is great , there is literally everything you need around from convenience stores to cafes and restaurants, the rooms are kinda cozy but the thing I had the most problem with was the bed , there were 2 single beds in the room and they were horrible spring beds , they hurt my back everytime I slept
Dear Mr./Ms. Gal,
Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the area around the hotel. It’s great to know you found the rooms cozy as well.
Your comfort is very important to us, and we will review the bedding in your room to ensure improvements are made.
We hope to have the opportunity to welcome you back and provide you with a more comfortable stay.
Warm regards,
Ash Sarswat - General Manager
Positive experience: Been to an excellent Pestana hotel in Madeira thought I'd try this one. Stayed for two nights over this weekend. Great place to visit Battersea Power Station but just that bit far out from the centre, 15 mins walk to the tube and changing to different lines a bit tedious. Staff were very nice and courteous. Our room was on level 8, overlooking the rail tracks which was a bit noisy even with the triple glazing. Tired room, beds.not very comfortable, furnishings a bit dirty and stains on the carpet. Window was filthy not been cleaned for ages. Breakfast was disappointing on a busy Sunday morning, running out of items, not replenishing them quick enough. Coffee out of a thermos was in the 80's and the lack of choice. A place like this needs decent coffee machines! It was a little better on the Monday morning. Taxi from the Shard back after 10pm ,25 mins £28 was not bad. Overall a bit of improvement needed for a four star hotel.
Dear Mr. Stephen Ward,
Thank you for taking the time to share your feedback following your stay. We're glad to hear that you appreciated our staff's courteous service and our location near Battersea Power Station.
We regret that some aspects of your stay did not meet your expectations. We take your comments seriously, and I will personally ensure that these concerns are addressed with our housekeeping and maintenance teams to improve future stays.
We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.
Warm regards,
Ash Sarswat - General Manager
Negative experience: For your management team - only called to find out / confirm check in time as saw 4pm and could not even ask my question - instead the lady who I could not get her name working 15/12/24 on the desk at 12:05pm hung up on my 3 times. Very very rude she shouldn’t be working there. I could have been anyone on the phone with an emergency. Has an attitude and should be let go. You don’t work in Chelsea in a hotel like that, with attitude. Good thing I hadn’t checked in simply went to the harbour instead. And yes just because of this lady I’ve cancelled my booking wouldn’t want her to be the one leaving notes on my room for service requests grumbling at work. Be warned!
Dear Mr./Ms. Kande V,
Thank you for bringing this matter to our attention. We regret the experience you described and apologise for the behaviour you encountered. This does not meet the standards we strive to uphold, and we take this feedback very seriously.
We have investigated the matter thoroughly, and we are pleased to inform you that the lady in question is no longer with the hotel. Please know that we are committed to providing a high level of service and professionalism to all of our guests, and we appreciate your understanding in this matter.
We hope that you might consider giving us another chance in the future to demonstrate the true standard of hospitality that we are known for.
Warm regards,
Ash Sarswat - General Manager
Negative experience: The hotel was wow in the website and booking, but the reality is disappointing. Very old and not very much cleaned. The management needs to give attention on the hygiene. Also, staff in the reception are more female. I cant tell you more about the complications, polices, and rules they are making. To be honest the lady who was in the night shift she was listening and understanding the customers’ needs. But the one I faced when I did checkout she was super rude.
Dear Ms. Sofia,
Thank you for sharing your experience with us. We’re sorry to hear that your stay did not meet your expectations. We take cleanliness and hygiene very seriously, and your comments will be addressed with our housekeeping team to ensure we maintain the high standards we strive for.
We will review our customer service training to ensure that all guests are treated with the respect and kindness they deserve.
We appreciate your feedback and hope that you will consider giving us another chance in the future.
Best regards,
Ash Sarswat - General Manager
Fantastic experience: I had a massage with Yoana and I left feeling completely refreshed. Yoana was incredibly polite, full of good energy and made me feel comfortable and relaxed throughout. The spa was impeccably clean, and the lovely gentleman at reception was very welcoming. I would definitely recommend this place!
Dear Ms. Charmaine,
Thank you for sharing your wonderful experience! We’re thrilled to hear that Yoana provided you with such a refreshing and relaxing massage. It’s also great to know that our spa cleanliness and the warm welcome from our reception team added to your visit. We truly appreciate your recommendation and hope to see you again for another rejuvenating experience!
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: Pestana has a super position opposite Battersea park . 2 mins walk to bus , 25 mins walk to Sloane square and 10 mins walk to Battersea power station with the fabulous shops and restaurants . Incredible value for money. The newly opened Arts hotel at BPS is twice the rate with tiny rooms . Pestana has large rooms , great bathrooms , helpful staff . I had a bar meal , Prego steak sandwich and fries . Cooked perfectly , tasty. Quick and great value . Compliments to kitchen crew . I stay here regularly and the spa is also fabulous. . Great lap pool , sauna. Steam room . Great value for the room rate . I’m a hotelier so I should know . This place is a gem .
Dear Ms. Lynn Manning,
Thank you so much for your glowing review! We’re delighted that you enjoyed our prime location, spacious rooms, and the excellent service provided by our team.
Your loyalty means a lot to us, and we look forward to welcoming you back for many more enjoyable stays at our hotel!
Kind regards,
Ash Sarswat - General Manager
Fantastic experience: The hotel is located in Battersea right next to all the new and exciting development and activities they are creating in this area. Rooms are comfortable and very well cleaned. Staff is specially helpful and nice. I had a family health issue and Estephany did everything and more in her power to help us. We are really thankful. Always here when my family comes to London
Dear Mr. David Cava,
Thank you so much for your kind words! We are delighted to hear that you enjoyed our location and found the rooms comfortable and well-maintained.
I am especially touched to learn that Estephany was able to assist you during your family’s health issue. We truly strive to go above and beyond for our guests, and I will be sure to pass on your appreciation to her.
It’s wonderful to know that we are your go-to place when visiting London. We look forward to welcoming you and your family again soon!
Warm regards,
Ash Sarswat- General Manager
Fantastic experience: Here’s a shorter version: My stay at the Pestana Chelsea Bridge Hotel & Spa was fantastic! The hotel is beautiful, clean, and in a great location. The spa was incredibly relaxing, but the highlight was the amazing service. Silva, the supervisor, went above and beyond to make sure everything was perfect. His professionalism and kindness made my stay truly special. Highly recommend this hotel and its exceptional team!
Dear Mr./Ms. Gheju C,
Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and found the hotel, spa, and location to your liking.
We look forward to welcoming you back soon!
Best regards,
Ash Sarswat - General Manager
Fantastic experience: Absolutely loved staying at this hotel. I needed a self care spa day away from home. Used the pool, sauna and massage services. Steam room was out of order. A little disappointed since I particularly booked for the steam room. Still enjoyed the other services so it’s ok. I’ll definitely book again! Amazing views from my room
Dear Mr./Ms. AffyBaLe,
Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your self-care spa day and made the most of our pool, sauna, and massage services. We’re sorry to hear that the steam room was out of order during your stay — we understand how disappointing that can be, especially when you were looking forward to it.
We’re glad the rest of your experience was enjoyable, and we’re thrilled to know you loved the amazing views from your room. We can’t wait to welcome you back for another relaxing stay!
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Lovely hotel in a great location. Room super clean and spacious with a very comfortable bed. Wonderful staff, very friendly and professional. Excellent breakfast and spa area. Fantastic customer service, I couldn't recommend it highly enough.
Dear Ms. Marina,
Thank you so much for your wonderful feedback! I’m delighted to hear that you enjoyed your stay with us and found our hotel to be lovely and well-located. It’s great to know that you appreciated the cleanliness and spaciousness of your room, as well as the comfort of the bed.
I’m especially pleased to hear your compliments about our staff, breakfast, and spa area. Providing excellent customer service is a top priority for us, and it’s rewarding to know that we met your expectations.
Thank you for your high recommendation! We look forward to welcoming you back for another fantastic stay in the future.
Warm regards,
Ash Sarswat - General Manager
Fantastic experience: Absolutely hidden Jem of Battersea area. Management is very efficient and friendly. Spa is a brilliant add-on. Rooms are a bit tired now but overall good value for money.
Dear Mr./Ms. Timelessradiant,
Thank you for your kind words and for taking the time to share your experience! Our team takes pride in providing efficient and friendly service, and I’m glad you felt that during your stay.
I appreciate your feedback regarding the rooms. We are continuously working on improvements and updates to enhance our guests' experience. It’s great to know that you enjoyed our spa facilities, and we hope they added to your overall stay.
Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable visit!
Warm regards,
Ash Sarswat - General Manager
Negative experience: Unfortunately I had a bad experience with my stay at the hotel because someone stole a bag from my room while I was not there. Had only 2 nights stay, everything else was OK but the situation was handled poorly as no apologies or solutions were provided. Be careful with your belongings even if it’s a paper bag with sweets you bought for your kids back home :)
Fantastic experience: All around great. Staff were impeccably polite, the room was great, and rhe spa was really good. Friendly clientele as well, and it's right across the street from the park. I will be back. I get the feeling that Pestana really care about their customers.
Dear Mr./Ms. Jonnza,
Thank you so much for your wonderful review! We are thrilled to hear that you had an all-around great experience during your stay. Our team takes pride in providing impeccable service, and it’s fantastic to know that you found our staff polite and attentive.
We’re also glad you enjoyed the spa and the friendly atmosphere. Being located right across from the park allows our guests to enjoy beautiful views and peaceful strolls, and we’re glad you took advantage of that.
Your kind words reaffirm our commitment to caring for our customers, and we can’t wait to welcome you back on your next visit!
Warm regards,
Ash Sarswat - General Manager
Negative experience: Myself and my team regularly (4/5 nights per week) stay at this hotel due to its convenient location to our suppliers and office however, we will no longer be doing so and will be seeking an alternative location. Over the summer of regular stays we have all noticed a slight rudeness across the staff however this has been ignored as some of the staff are incredibly kind and polite. Today however, I was greeted by the most disgraceful customer service, the breakfast staff and operations manager included. I asked for a coffee which was grainy and disgusting, when I asked for it to be remade a new one was brought back with a side of passive aggression "a special one just for you". My son had breakfast which they said was fine and I didnt have to pay for it however when I went to pay for my coffee I was accused of taking food too! It's laughable really because in all honesty the breakfast is not pleasant (I've bought it before and been thoroughly disappointed) which is why I only ordered coffee, but the attitude of the ops manager who I had this interaction with was disgusting. Frankly, I would be furious if one of my staff spoke to a customer the way I was spoken to. I was going to email my complaint but considering it was the ops manager at fault I thought this would not be acted upon properly so I felt a public review was better. I will be taking my business elsewhere in the future.
Dear Ms. Isabel Ryan,
Thank you for taking the time to share your concerns. We deeply value your loyalty to the hotel, and it is disheartening to hear about your experience.
It certainly is not reflective of the standards we hold ourselves to. Please rest assured that we take your feedback seriously, and I will be addressing this matter with the team.
Your business and satisfaction are important to us, and I hope we can regain your trust in the future. Please feel free to contact us at [email protected] should you wish to discuss this further.
Best regards,
Ash Sarswat - General Manager
Positive experience: I always stay here for work and really enjoy this hotel. Great rooms and location. Shame about the lack of sockets/usb ports near the bed though.
Dear Ms. Carmelina Caporaso,
Thank you for your continued loyalty and for sharing your feedback. We're delighted to hear that you enjoy staying with us and appreciate our rooms and location.
We also value your input regarding the lack of sockets/USB ports near the bed, and I will certainly pass this on to our team for consideration as we look to enhance the guest experience.
We look forward to welcoming you back again soon!
Best regards,
Ash Sarswat - General Manager
Negative experience: I wish I could share a positive experience, as I had high expectations for this hotel during our short 2-night stay in London. Unfortunately, our stay was incredibly disappointing. The check-in experience was terrible, to say the least. We arrived earlier than expected, and while I didn’t expect the room to be ready, we were offered to store our luggage, which was fine. However, when we returned for check-in, we were informed that the hotel was fully booked. Despite having reserved and paid in advance, we were given a much inferior room, which was clearly not what I had paid for. If the staff had shown any consideration for their guests, they would have offered to check us in earlier, and it would have prevented our original room from being resold. Furthermore, even though our original booking was for three people in a room that included a sofa bed, the hotel tried to charge us extra for a bed for our daughter at check-in. The entire situation was handled poorly. The front desk staff we interacted with lacked basic customer service skills. To make matters worse, the room we were placed in was well below 4-star standards. The shower head holder was broken, the bathtub drain didn’t work, and the carpet had noticeable stains. The curtains were dusty, and there were no plugs to charge a phone near the bedside lockers, which it is inconvenient. The only positive was that the bed was comfortable, but it is clear that maintenance and cleanliness are not a priority. On top of all that, there were noisy guests in the corridor throughout the night. Overall, the entire experience was incredibly frustrating. Aside from its convenient location, I would have given this hotel a zero-star review. I would not recommend it to anyone seeking quality service or accommodations.
Positive experience: Nice hotel with large, clean rooms. Decent breakfast. Helpful staff. However, the lack of electrical sockets next to the bed was extremely frustrating! The spa was very basic (to the point of not even being worth using). Also, I’m sure this is not the hotel’s fault - but I had zero mobile data coverage anywhere near the hotel, which was odd
Dear Mr. Greg Tanner,
Thank you for your feedback and for choosing to stay with us. We're pleased to hear you enjoyed our large, clean rooms, decent breakfast, and found our staff helpful.
I understand the frustration regarding the lack of electrical sockets next to the bed, and we appreciate your suggestion. It's feedback like yours that helps us improve our facilities for future guests.
As for the mobile data coverage, I can understand how that might have been inconvenient. While it is beyond our direct control, we will bring this to the attention of local service providers to see if any improvements can be made.
Thank you again for your review, and we hope to welcome you back soon!
Best regards,
Ash Sarswat - General Manager
Fantastic experience: Perfect location to access central London. Right next door to a car park too if (like us) you don't trust the trains. Staff are lovely and the rooms are clean and tidy. Have stayed there several times now. Always a pleasure.
Dear guest,
Thank you for being a loyal guest and for taking the time to share your positive experience with us!
We're delighted to hear that you've enjoyed your visits to our hotel over the years and that we've consistently met your expectations.
Your continued support means a lot to us, and we look forward to welcoming you back for many more enjoyable stays in the future!
Warm regards,
Ash Sarswat - General Manager
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