Royal Lancaster London

Fantastic experience: Fantastic from beginning to end. A lovely 5-star hotel with spacious rooms and amenities. I only had one poor experience with one of the front desk employees, who was dismissive and did not address an issue regarding the room setup (I was later informed that he was new after receiving an apology from another staff member). Otherwise, everyone I came in contact with was superb, including Teyana, who was kind and patient in getting me checked in early. The hotel is also located right across from Hyde Park, which was lovely to walk through. Easily metro accessible and nestled in the charming neighborhood of Baywater/Lancaster. Again, the rooms were excellent: spacious, clean, with large windows overlooking Hyde Park. Although it's further from common major attractions (Big Ben, London Eye, theatres, etc.), I prefer this location as it is situated in a quieter, cleaner part of town and is easily accessible to major attractions via the underground tube. Definitely worth the stay!

Fantastic experience: Royal Lancaster London is easily one of the best hotels in London. The location is outstanding, right next to Hyde Park and very close to public transport, which makes getting around the city extremely convenient. The rooms are very clean, well maintained, and comfortable. Housekeeping does a great job, and the overall hygiene standards are excellent. The staff are professional, polite, and genuinely helpful. From check-in to check-out, the service was smooth and respectful. A big plus is that the hotel provides a bidet spray (shattaf), which is rare in London and very appreciated. Highly recommended for anyone looking for comfort, great service, and a prime location in London.

Fantastic experience: Perfect for staying beside Hyde park, nearby restaurant, caffès. I love the entrance and the events

Fantastic experience: I have stayed 3 nights in this hotel. I must say the staff is extremely friendly and the hotel has a very good location. The breakfast was very good and had enough choice. I can highly recommend this hotel.

Fantastic experience: Today is Christmas day and we had a stay in the royal Lancaster, I had to write a review because of the service we had in the 1st floor lounge bar, best coffee made by pranatos and served by Al-amin . both went beyond our expectations in providing a quality friendly service. Would definitely be coming back soon. Thanks to the team.

Positive experience: I didn’t stay at the hotel so I can’t mention what the rooms are like. I am writing this review because my experience was somewhat confused due to reservation issues for afternoon tea on Christmas Day. I had to reserve through OpenTable so there were two options…standard and Christmas. The standard option had a more lenient cancellation policy. When I booked my reservations for afternoon tea I fell into the Christmas booking which was less lenient. Due to an unfortunate understanding I cancelled my reservations late but the hotel staff managed to rebook my reservation…I would have been severely annoyed if I lost £95 or approximately $130 American because the afternoon tea was prepaid. Afternoon tea was fine as well as the presentation of the food (in terms of the look of the food and desserts). Unfortunately the service was mildly off. I distinctly got the impression the wait staff was checking to see if I left a tip, which I would have but I did not receive this sort of candy wrapped like item that was given to the other customers. A staff member was wearing sneakers which I suppose could have been to a medical issue or what not…Just little things about the service seemed off. The hotel would have gotten a better rating if it was a bit more flexible about cancellation policies but I suppose I understand because my reservation was on Christmas Day. Also I recently had afternoon tea at the Mandarin Oriental Ritz in Madrid. The food was ok but the overall presentation of service, staff dress code, and taking coats to the cloakroom…service felt more refined.

Fantastic experience: best hotel in london! large rooms with beautiful views, and super convenient location

Fantastic experience: Went there with my daughter on a vacation. This was my first time staying here. The day we arrived, there was an event with about a couple of hundred guests checking in. In spite of that, not only did we get our room on time, the staff did not seem flustered in the slightest. The check in process was exceptionally smooth. The room we were in was small. I am not sure if that's an American vs. European thing. The toilet flush had minor issues. Other than that, everything was good. Room service sometimes takes forever, so I advice against it. Just go down to the restaurant and dine. The bar is great and they make a mean Hot Toddy! The breakfast service is simply superb. The staff is very attentive, and service is quick. I strongly recommend paying for breakfast with your room. The location of the hotel is very convenient. Crossing the road on one side will take you into Hyde Park. Lancaster Gate station is literally under the hotel. Paddington station is walking distance if you don't have luggage. Overall, I highly recommend the hotel.

Fantastic experience: Friendly staff. Amazing breakfast. Hotel with nice bar for cocktails. Great shower!

Fantastic experience: This hotel is just perfection I’ve stayed here twice in the past year and i had the best experience Very accessible since the underground is right below it! Amazing breakfast and the rooms are fantastic very clean and the view of hyde park is to die foe

Fantastic experience: We spent the weekend in London as a family of 4 and had a great time in this hotel. The location is perfect and the service outstanding. Super connected with public transport, metro, bus and even trains via Paddington station.

Fantastic experience: We had a very pleasant stay at this hotel. Our room was clean and spacious, with a bathroom featuring both a bathtub and a shower. The soundproofing is excellent – absolutely no noise, which is quite rare in London! We enjoyed a beautiful view of Hyde Park, truly wonderful to wake up to. The staff was extremely professional, attentive, and always helpful, which made our stay even more comfortable. The bar and restaurant located upstairs are of excellent quality, and there is also a bar in the lobby serving great takeaway coffee, perfect before a walk. The location is ideal: just steps away from Lancaster Gate underground station, and only 5 minutes from Paddington Station, which provides direct access to Heathrow Airport. The hotel is also close to the main shopping streets, easily reached on foot or by metro. Overall, a quiet, comfortable, and perfectly located hotel. We would definitely come back!

Fantastic experience: Had a great stay here. The rooms were clean, shower was incredibly nice. But where the hotel really shines is the breakfast. It's been months since my stay and im having dreams about their breakfast buffet. The food is premium quality and the selection is vast but not overwhelming. Whoever they've got in the kitchen can cook. 10/10 would stay again.

Fantastic experience: Enjoyable stay, rooms are on the smaller side but really enjoyed the heated bathroom floors and the view.

Fantastic experience: Great service, location and staff. Beautiful rooms, large breakfast selection overlooking Hyde Park. Will definately stay again.

Fantastic experience: We had a good experience. The service is excellent, and the staff are very helpful and professional. The location is amazing — close to Hyde Park and easy to reach everywhere in London. However, the room size is very small. Our two people room felt quite tight. With three bags we barely had space to move around or use the Dinner table comfortably. Also, there was only one small closet, which was really not enough for two people staying several days. I just noticed that our room didn’t come with a coffee machine, which was surprising for a hotel at this level. On the positive side, we appreciated the thoughtful amenities, especially that they offer a handheld bidet (رشاش موية) in the bathroom, which is very convenient for us. A special thank you to Miss Rochelle for her warm hospitality throughout our stay. In general, the hotel has great service and location, but the room size can be a challenge if you have luggage.

Positive experience: I went for a business award, dinner event, staff were lovely and very helpful and food was good, although there could have been more

Fantastic experience: Some dishes were perfect some ok. We had a big feast and drunk excelent wine.

Fantastic experience: Very clean hotel and welcoming staff Location is good walking distance from hydepark

Fantastic experience: I couldn’t leave without sharing my wonderful experience at this amazing hotel in London. From the moment we arrived, the staff were exceptionally kind and welcoming. Even though there was a conference taking place in the lobby during check-in, the team quickly arranged a quiet and comfortable space for us to relax while our room was being prepared. It was a thoughtful gesture that immediately made us feel cared for. Later during our stay, I unfortunately injured my leg and this is where the hotel truly went above and beyond. The staff provided all the support I needed, including purchasing everything necessary to ensure I was comfortable and okay. Their kindness, patience, and genuine care meant so much and made a difficult moment much easier. This was my first time staying here, but without a doubt, it will be on my permanent list every time I visit London. A huge thank you to the entire team you made my stay unforgettable ❤️❤️.

Fantastic experience: Amazing stay at this luxury hotel! Everything was perfect, but Estelle truly stood out — extremely kind, professional, helpful, and always smiling. Her exceptional service made my stay unforgettable. I will definitely be returning!

Fantastic experience: Absolutely stunning! Highly recommended — the hotel was perfect and very clean. Thank you, Estelle, for making us feel welcome and looking after us ❤️❤️❤️

Fantastic experience: I had a great stay at the Royal Lancaster London. The staff were very welcoming and professional, and their hospitality made the experience even better. The corner room I booked was spacious and comfortable. Overall, it was a very good experience.”

Fantastic experience: The rooms were beautiful, the location was very appropriate for our trip itinerary (lots of park time and walking) the lobby was beautifully decorated and comfortable to take calls in, we arrived earlier than check in and they had the availability to give us a "rest room" which was very hospitable and kind, staff was extremely polite and took care of our needs, we asked to install a bidet but it was a manual portable one that wasn't too exciting, the TV connected veryyy smoothy to YouTube or anything we were sharing which is something I noticed was annoying in other hotels, food service was quick and yummy, generous with their towels as well! Overall a lovely experience and would 100% recommend

Fantastic experience: Very nice clean and cosy hotel with fantastic view

Fantastic experience: I had a wonderful stay at this hotel. The service was excellent. Although the room was not very spacious, it was comfortable and well designed, with everything I needed for a pleasant stay. The highlight for me was the beautiful view from the window, which made the room feel cozy and relaxing. The location is unbeatable. It’s just a short walk to Hyde Park, and both Lancaster Station and the nearby bus stops are within minutes, making it easy to get around London. Highly recommended for anyone looking for comfort, and easy access to the city.

Fantastic experience: Beautiful hotel and lovely staff. Very central and the hotel/room was stunning. One of the nicest hotels I have ever stayed in and I will definitely come back.

Fantastic experience: Such a special location! Attended an incredibly amazing work event here. The atmosphere, master of ceremonies, the food and set up was absolutely gorgeous. A top notch gem of a place. Very memorable. I am happy I was invited here and will be looking forward to future events moving forward.

Fantastic experience: Bit of a different review. Did an awards show there last week as a techie. We’re used to hotels not giving us good treatment but the Royal Lancaster was exceptionally good. Kept the crew supplied with coffee and water. Food in the evening was amazing. Staff couldn’t have been more helpful.

Fantastic experience: This is my second time visiting the hotel, nice location near the Hyde park and oxford street. Excellent service and the rooms are clean, they also offer bidet hose (Shattaf - شطاف) if you asked the room service for it.

Fantastic experience: We had a great time. Nice room, one of the best breakfasts we ever had. Very polite and friendly staff. Hotel is right at the Hyde park, tube station just around the corner. Paddington station is a 7 minute walk away. We will come back.

Negative experience: All started well, attending an event on the first floor and I found the venue nice, great food and the F&B team friendly. Unfortunately all turned to the worse. The rules they have for cloakroom if you are not staying in the hotel is ridiculous Couldn't managed to anyone to care or assist. I found the lack of empathy not worth of a hotel in the hospitality sector. No one accepted to take my bag or coat The reception to movile is blocked so you can't hear anything I think I will stay away nex time .

Fantastic experience: Best shower! Near instant hot water with the perfect amount of pressure. Gorgeous views of Hyde Park from the room and from breakfast. Rooms were clean and modern, bed was spacious and comfortable

Fantastic experience: A very posh hotel with plenty of stylish spaces to relax or entertain guests. We stayed for my partner’s 60th birthday, and the service was nothing short of exceptional — warm, welcoming, and genuinely hospitable. The thoughtful birthday treat was such a lovely touch, and to top it all off, the Jo Loves toiletries smelled absolutely divine. Every detail made our stay feel extra special.

Fantastic experience: I had a wonderful time at RLH... Great Thai food at Nipa Restaurant. Good view & excellent hospitality. Highly recommend.

Fantastic experience: Absolutely extravagant stay. Great location. Staff couldn't be more accommodating.

Fantastic experience: A truly wonderful and beautiful hotel in every sense! My stay at the Royal Lancaster Hotel for eleven nights was an exceptional and unforgettable experience. I extend my sincere thanks and appreciation to all the hotel staff for their warm hospitality and constant smiles that reflect genuine care and kindness. I also apologize if we unintentionally caused any inconvenience during our stay. A special thanks goes to Isaac for his attentiveness and outstanding service — he left a remarkable impression on us and truly deserves praise. In conclusion, this is not a farewell but a “see you soon” — Royal Lancaster will always be my first choice whenever I visit London, and I will gladly recommend it to my loved ones and friends. Until we meet again, God willing

Fantastic experience: I attended an event party at the Royal Lancaster last week and I must say, the hotel itself is absolutely beautiful and the service was truly fabulous. From the moment I arrived, every member of staff made me feel welcome, and the overall atmosphere was wonderful. All the colleagues who were with us from the beginning of the party were so friendly, professional, and made the occasion very special. However, I did want to raise a concern about one individual from the security department, whose name I was told is Benjamin. I witnessed him speaking very rudely to one of his colleagues—someone who had been friendly and helpful throughout the night. Benjamin not only gave orders in a harsh and disrespectful manner but also created an uncomfortable scene that affected my experience and those around me. Seeing this behaviour in such a beautiful and prestigious place was upsetting, and I even asked the reception how someone like that could represent the Royal Lancaster. I sincerely hope that management takes this feedback seriously and looks into this matter, as it detracts from the otherwise outstanding standards that the hotel upholds. Overall, I want to commend the rest of the staff and thank everyone for their hard work. I hope that some action will be taken to ensure a more positive, respectful environment for both guests and staff in the future.

Fantastic experience: We had an amazing experience at Afternoon Tea with our waitress Trina. She made the experience super wonderful! The actual tea selection was great, not super extensive but you'll find something you will like. The food was also top notch. Good selection is good, and the desserts look and taste as they were designed by a master pastry chef. Great experience!

Fantastic experience: Fantastic location. Ideally close to Paddington Station too. Rooms on higher floors have excellent views.

Fantastic experience: Amazing view service and rooms clean and tasty breakie

Fantastic experience: This review has been a long time coming , I went to stay with my sister in August and while there it was an almost magical time the service was superb . Everyone who works there had an amazing level of professionalism and kindness . I wanna shout out Doreen and her team for taking care of me well and to give me an amazing start to my university journey

Fantastic experience: Lovely hotel went to a function with the GOWR but didn't stay

Fantastic experience: Came here for the Baking Industry Awards 2025 and I have to say. Service was absolutely top notch. The food was absolutely delicious, entertainment was great, drinks were great, very helpful staff and accomodating.

Fantastic experience: What a fantastic experience at this hotel, we booked a suite and were given room on the 16th floor. Beautiful and stunning decor, staff are extremely helpful and accepted our requests for supplies and adjustments. They left my mother a beautiful birthday cake. Breakfast is great, excellent customer service. My first choice for London.

Fantastic experience: Our second visit here !our thanks to Vincent, at the concierge desk,Dan , a fabulous concierge , Tyana at check-in . Tetiana at the restaurant . Great selection at breakfast . The staff and management are always helpful at breakfast. The service at the hotel is very good. The rooms are extremely well taken care of . We expect to return in the spring.

Negative experience: I have quite a few comments. I’m used to hotels in London having someone available to assist with opening car doors and the hotel entrance, but unfortunately, there was rarely anyone present for long. The hotel might appeal to guests who have stayed here for many years and are already familiar with it. I requested an upgrade, but was told the rooms were fully booked — even after giving them two extra days to check again. In the end, there was also a leak in the bathroom, and a technician was sent early in the morning while we were still sleeping. They compensated us with a voucher for the inconvenience (special thanks to Isaac for handling it). Overall, I don’t think I would return to this hotel in London again.

Fantastic experience: I stayed at Royal Lancaster London with my sister for my early birthday celebration, and it was truly wonderful! From the warm welcome by Vitalii, Ricky, Merve, and Rochelle to the beautiful birthday decorations and treats in our Deluxe Triple Room with stunning Hyde Park views, everything was perfect. Dinner at Nipa Thai was amazing, thank you Yanisa, Vutthipat and Noy for all of your excellent service and care. Breakfast was another highlight, with Miriam, Yolanda, and Nertila making our morning so cheerful. Last but not least, would also like to give a big thanks to Jonah, Maggie and Doreen for the warm and professional send-off. An unforgettable stay, highly recommend this hotel to anyone visiting London! ✨

Negative experience: The worst experience I have seen before in 5 stars hotel!! Small rooms

Fantastic experience: My partner and I have stayed at the RL several times over the last few years and we feel our experience gets better each time we stay. Staff are attentive and friendly and nothing is ever too much trouble. I have previously requested the romantic room pack which added a lovely bespoke cake, balloons and decorations which were a lovely touch. We have been given complimentary room upgrades on each stay as well which is always a welcome bonus! Rooms are fantastic, very comfortable beds, pillows etc. The views of London and Hyde Park are unbeatable - you could spend hours looking out the window! En-suites feel very luxurious with plentiful toiletries and always cleaned to an exceptional standard before & during our stay. Breakfast is excellent, buffet style with lots of choice (with specific options to order à la carte if you wish). Location is very convenient with a taxi rank right outside with quick routes to Oxford street and beyond, and also Lancaster Gate central line tube station right below the hotel. Hyde Park is just across the road for a scenic walk if you wish. We will certainly be staying again, and would highly recommend RL to anyone looking to stay in London. We look forward to our next stay :)

Fantastic experience: The Lancaster was a superb place for our short stay. The location is perfect. So handy to Hyde Park, the tube and many attractions. We were checked in by Parth who was friendly and helpful. He orgsnised an early check in , which, after a 24 hour flight from Australia was greatly appreciated! The room was extremely well appointed and the bed could not have been more comfortable. Parth was again extremely helpful upon checkout and our stay at the Lacaster was perfect!

Fantastic experience: Friendly environment ,very clean ,top service. The room was too small so next time I will choose a bigger room.

Fantastic experience: Excellent service, The breakfast was delicious and Nipal Restaurant absolutely 5star. Loved the sea bass! The shower was strong and perfect after a long day of walking. Location was safe as we walked daily to the parks . Cans were readily available and we found everyone to be Friendly.

Fantastic experience: We stayed at the Royal Lancaster London with a group of friends and had an amazing experience! We wanted connecting rooms with enough space for the four of us, and the accommodations were perfect. The staff was exceptionally friendly and went above and beyond to make sure we had everything we needed. Their outstanding customer service truly made our stay memorable. When I visit London again, I’ll definitely be staying at the Royal Lancaster!

Fantastic experience: Great stay, excellent service. Really relaxed and comfortable environment. Rooms are a bit cramped but very comfortable in all aspects.

Fantastic experience: Wonderful luxurious hotel. I’d like to thank Ms Merve Kirman for her hospitality, she made our birthday special with a warm note and a wonderful cake suprise in our room. Bathroom, linens, whole room was spotless clean, we stayed on 10th floor and our view was really good. We chose standard room, it was a bit small since we have 2 huge luggage but we managed to fit in :) Blackout blinds and quiet nghborhood made us oversleep on our first day :) such a peaceful hotel. The breakfast buffet has a huge selection, you can also choose from A la carte menu but the buffet has fresh stuff that should not be missed! Lobby and room floors smell so nice and clean, all the staff is professional and smiling. Overall, will definitely stay here when we come to London. Lovely luxurious hotel!

Fantastic experience: Good hotel. I always come by to relax in the lounge. Very comfortable setting by the bar with cushiony sofas. Drinks in the bar are good. Nipa restaurant inside is fantastic. Waiters are always attentive.

Fantastic experience: Great location and every thing about this hotel is amazing. Great view to the Hyde park and delicious breakfast and afternoon tea.

Fantastic experience: I would like to extend my sincere thanks and appreciation to Mr. Ishak for his courteous manner and high level of professionalism during my stay at Royal Lancaster London. His exceptional cooperation and positive attitude reflect a remarkable standard of dedication and excellence in service.

Positive experience: Lunch and drinks in the bar - good service, nice atmosphere, wine was pricey (hey, it's London!) but very good and they managed my complicated order very well!

Positive experience: Great hotel!! Very high class and gives that feeling when you walk in the front door. Not cheap! We had a great 2 night stay! My only beef was a simple late checkout request. I was in London for a conference that ended at 2:30 in the afternoon. That 30 minutes was perfect for me to walk 10 minutes front the conference location, to the hotel, quickly change and prepare for our next train journey. When I requested this, the front desk gave no thought to my request. The reply was an instant, "no". We are fully booked and yet me colegue, who was at the same conference was granted late checkout. This left a bad taste in my mouth. I had to leave my conference early to get my things done without the convenience of a room. Very disappointed!

Positive experience: I visited for an awards ceremony. The food was good but nothing special and service a bit slow. I asked for a decaf coffee three times and it never appeared. Good location, right near Lancaster Gate station. Lovely lobby and from what I saw, really nice hotel.

Negative experience: When the cleaners here were cleaning, they deliberately threw a piece of garbage on the floor into my bag, and this garbage was already under this sofa when I checked in. It hasn't been cleaned for five days since I came here, and it actually appeared in my bag yesterday. I don't know what's going on. This kind of behaviour is immoral. Because of this kind of thing, I can't trust this hotel. I don't know if the bed has been cleaned, and if there are any other unreasonable behaviours.

Fantastic experience: We chose this hotel for its location, views, and value. We wanted connecting rooms with one king and two twins, not easy to find in London. The rooms were beautiful, the service was excellent, the breakfast buffet was gorgeous and the views of the huge trees in Hyde Park just outside the window made for a peaceful, restorative atmosphere. Will definitely choose this hotel for our next stay.

Fantastic experience: The Royal Lancaster is a spectacular hotel in Central London. Starting with check-in where the staff are polite, professional and well spoken to the check out, our experience with the hotel was exemplary. We loved our room, which was spotlessly clean and equipped with all the right stuff. The bed was really comfortable and it just had a feel of quiet, self assured luxury. This will be my new luxury “go-to” hotel in London. Lastly, the location is amazing. Opposite Hyde Park and close to tube and bus stops, as well as Paddington station.

Fantastic experience: The stay was nothing less than amazing, the bar staff were incredible, especially ash and Yasin, two personalities I will not ever forget and I thank them for making my night alone worth the stay. I hope to return soon from Italy, back to London and every other member of staff here from room service to concierge were amazing! I came here originally because it featured in black dove and I have no regrets.

Fantastic experience: A special shout-out to Luigi at the first-floor bar, who crafted the most incredible cocktails. His hospitality was exceptional, and his warmth and genuine character made the experience truly memorable.

Fantastic experience: If you were looking for a bed-and-breakfast, this is absolutely not the right place to go. This is a wonderful high class hotel, and a marvelous section of London and I highly recommend it. Room rates are anywhere between 300 to 400 pounds which you can multiply by $1.35 to figure out an American money So this is what the English would call posh

Fantastic experience: I stayed at this fabulous hotel for six nights. It was a 5 star experience. The room, the staff, the towels, robes, slippers, the water pressure, the individual room temputure control, electric shades/blinds. All the little details and comforts are well thought out and executed. Although there were two major events at the hotel during my stay, my room was quiet. Worth. Every. Penny. Very close to Paddington Station and Lancaster Gate Station. Across from Hyde Park and couple minute walk to Italian Gardens and the cafe.

Fantastic experience: Great hotel, located right across the road from Hyde Park. Easy walking distance to two different tube stations so easy to fly around london. Rooms were quiet and well appointed, the bed was so cozy it was hard to leave. Great views over the park and the London skyline. Service was excellent. Seamless check-in and our room happened to be ready early which was great after a day of travel. Breakfast was a standout with an amazing selection of English and Continental options from the buffet. We also had a dinner at the amazing Thai restaurant on site which had some great fusion options to try. Would highly recommend this property and would be keen to stay again when i come back to London.

Fantastic experience: Lobby on arrival very nice and smelt fantastic. Kind staff at check in. Room did have a slight smell like it was an old smoking room but got used to it and wasn’t in the room much. Bed very comfy shower excellent and nice cold aircon. Nice and close to the park for a run in the morning and right on a tub station. 5 mins walk to Paddington. Very busy before 9. If you’re not in a rush go after 9am. Thanks will come back again.

Fantastic experience: Top notch service. The breakfast is the best inclusive meal I’ve ever had at a hotel; truly impressive. Perfect location with access to all points of interest. Looking forward to our second stay after a trip west to the Cotswolds and Cornwall. Update: our return we were given a free upgrade to a park room and discounted upgrade on a larger room on the 10th floor. Incredible service and food.

Fantastic experience: Outstanding breakfast, very attentive and helpful service, great rooms - perfect stay!

Positive experience: I visited this hotel for a function. The staff and their service was excellent, they could not do enough for me. Very nice atmosphere and relaxed as well. Job well done by everyone involved.

Fantastic experience: We recently celebrated our Silver Wedding Anniversary at the Royal Lancaster Hotel, and it could not have been more perfect. From the moment we arrived, we were struck by the warm, genuine, and highly professional service – every member of staff made us feel welcome and truly valued. We were lucky enough to get the accessible room 1616 owing to my wife's disability which had the most stunning view of the London skyline. They were very thoughtful in helping us celebrate our special occasion with a complimentary drink and some nice little touches in the room. The facilities throughout the hotel are superb, immaculately maintained, and beautifully organised, making every aspect of our stay effortless and enjoyable. One particular highlight was the outstanding breakfast: an exceptional variety of options, each beautifully prepared and presented, ensuring a wonderful start to each day. If you like an Americano coffee let me tell you it's one of the best I have ever tested. The Royal Lancaster has a rare combination of elegance, comfort, and seamless organisation, and it gave our special celebration the sense of occasion it deserved. The bed, the bathrooms, the everything is just so excellent. You're right next to Hyde park Italian gardens and a short walk from the excellent restaurants in Queensway- what a location! We left with lasting memories and immense gratitude to the whole team for making our anniversary stay so remarkable.

Fantastic experience: Where do you start! What an amazing stay at The Royal Lancaster Hotel. A truly exceptional experience. We were greeted by Mia in guest relations who looked after us from the moment we arrived to the moment we left. First class service from Mia, she made us feel so important, like stars! We were so lucky to be guests of the day and we had an upgrade, unexpected yet made us feel really special. The suite was so well appointed, modern yet luxurious. The facilities are excellent, the bed so comfortable. Breakfast was first class too, such a worldwide selection of food and the servers were so wonderful, nothing was too much trouble. If you have the chance have the afternoon tea (incredible) and dine at Nipa Thai (stunning) This hotel I highly recommend, hospitality at its finest and truly above and beyond. We will be back soon that is for sure. To the whole team - thank you, you are all very special, and made our stay one to remember.

Fantastic experience: I had a truly delightful stay at this hotel. The rooms were very clean, the breakfast was pleasant, varied, and delicious, the location was excellent, and the staff were kind and friendly—especially in the breakfast area. In particular, I would like to thank dear Paris at the hotel reception, who assisted us with great kindness, patience, and care. Staff members like her are truly a blessing for any hotel. Thank you, Paris, thank you to the breakfast team, and thank you to the dear Royal Lancaster Hotel

Fantastic experience: The hotel was excellent, and especially Ms. Paris at the reception was very professional, polite, and kind. She assisted us warmly and had our room ready as soon as we arrived. In my opinion, every hotel should have such a staff member. The breakfast was very good; although it was not extremely extensive, it was practical and enjoyable.

Fantastic experience: Excellent service with immediate responses to any requests (cutlery, ice etc.) concierge desk was friendly and knowledgeable, and all recommendations were perfect. The rooms were beautiful, the deluxe view room offered an incredible view of London, including Hyde Park, Westminster Abbey, the London eye, and the Shard. Daily housekeeping service restored the rooms to immaculate condition every day. Very adequate gym. Absolutely fantastic stay!!

Fantastic experience: I had reservation from 19 till 23 Of agoust, excellent service, perfect location, very close to Hyde Park and all the shop as well. Breakfast absolutely nice , hotel was very clean The hotel bar and restaurant were good I will reserve this hotel again for sure for my next trip to london.

Fantastic experience: We had Afternoon Tea here and it was amazing! They can accommodate for Gluten Free and other allergies too. If you are lucky to be looked after by Tianna you will not be disappointed, she was fantastic and so knowledgeable. We tried loads of the different teas on offer!

Fantastic experience: Perfect place in the heart of Westminster 2 minutes walk to Tube adjacent to Hyde Park. Sebastian helped us get tickets to 2 shows both of which were amazing! Breakfast was wonderful and included for our stay!

Fantastic experience: This hotel's location is conveniently close to the tube and just a short stroll from Paddington Station. Being right across from Hyde Park provided incredible views. The staff were wonderful, always attentive and ready to help. And the breakfast was a real highlight, easily one of the best I've had at an English hotel. The restaurant and bar service were also top-notch, especially for a relaxing meal and drink after a concert. I highly recommend this hotel and will book next trip to London!

Positive experience: Great location by Hyde Park and close to Paddington. Staff are polite, rooms small but standard for London. Shower excellent, Jo Malone toiletries a bonus, and dinner at Nipa Thai was superb. We stayed on 17th floor and the views are spectacular. Breakfast was a letdown: excellent choice of food, but toast and milk frequently forgotten, coffee going cold and basics missing. Having to ask repeatedly for things definitely isn’t a 5-star experience. Only on the third and final morning did it run smoothly. The air con failed for a full day including overnight which was a tad uncomfortable, but the hotel handled it well with an apology letter, wine, and fruit, and an offer to change rooms. No issue there. The real disappointment was a hidden 5% “service charge” (£54.30) taken four days after checking out, despite being told the £300 credit card hold would be refunded in full. WE SPECIFICALLY ASKED THIS AT CHECKOUT and the gentleman assured us that “Yes that will be refunded immediately.” When I queried the extra unexpected charge, the reply came that this is “as per confirmation”; I’ve looked through all my confirmation emails and can find nothing about automatically charging a tip. Is it squirrelled away on some form you sign when checking in? Or at the bottom of a webpage? Requesting a tip is a pretty standard thing, BUT WE WEREN’T ASKED. If it’s entirely optional, why did the hotel charge it without asking us directly at checkout? Surely that’s the time to enquire whether customers wish to pay a service charge? Optional or not, it wasn’t directly explained, which felt shady and dishonest. Overall: lovely hotel in many ways, but breakfast chaos and unclear billing dropped it from 5 stars to 3.

Fantastic experience: My boyfriend, Justin, and I stayed at the Royal Lancaster Hotel from June 28 to July 5, 2025. WOW - just wow….we have not stopped talking and raving about how amazing our stay was at The Royal Lancaster Hotel! Right away, upon arriving at the front door entryway, the warm and friendly service begins. Each and every doorman was approachable and friendly; so easy to have a lighthearted chat. And they always, always, offered to hail a cab or offer suggestions for any outing. Checking into our stay was easy and the staff made it a smooth and welcoming experience. We felt very welcomed! We flew across the Atlantic Ocean from St. John’s, Newfoundland and Labrador, Canada, and then had a drive in from Gatwick Airport, which took just shy of two hours at the time. Needless to say, we were pretty tired once we arrived. We were very thankful to have had such an inviting welcome after our journey. Our room had a gorgeous view over the Hyde Park Stables area, as well as some of Hyde Park itself. It was such a comfortable room: the AC was perfection, considering we were there during a rare heat wave at the time! After exploring the city and returning to the room and the cool airy comfort it offered, it was like heaven! The bathroom was roomy and well-lit. The shower was extra refreshing, too, with the strongest rain shower head I've ever showered under - it was awesome! A couple of our main highlights included the unbelievable breakfast buffet at the Park Restaurant, the Park Lounge bar/restaurant, and Nipa Thai. All of the food we had was visually appealing and consistently delicious! Room Service was also fantastic! We are still talking about the breakfast buffet with our friends and family. Neither of us had seen such an elaborate array of options, from hot to cold, continental to traditional…and beyond. It was something we looked forward to when we got up each morning! The service in the restaurants was second to NONE. I want to shout out our favourite Server that we were fortunate to see almost every day in Park Restaurant - Ayksa! From the first morning we met, she was pure genuine, friendly, helpful and simply just so cool! She made us feel so at home there, and whenever we get back to the Royal Lancaster (it’s a ‘when’ and not ‘if’), we hope we will get to reunite with Ayksa at breakfast! The Royal Lancaster Hotel needs to be on your list of accommodations to look up, and hopefully book. Given the quality of service, food, amenities, staff, and location, this beautiful, modern and classy hotel, in our opinion, is a total MUST! 5x+! ~ Heather Dominie & Justin Dove Summer 2025

Fantastic experience: It been a few years since I’ve stayed at the Royal Lancaster, and I was welcomed back like an old friend. The location is superb, right next to Hyde Park, making it ideal for both exploring the city and enjoying peaceful walks. The breakfast buffet is outstanding, with a wide selection of international options that cater to every taste including dim sum, amazing veggie options and perfectly cooked traditional breakfast options including the most incredible Cumberland sausage. My room was spotless, comfortable and equipped with everything I needed. The attention to detail in cleanliness and amenities really stood out. What truly makes the Royal Lancaster exceptional, however, is the staff. From start to finish they were warm, professional, and genuinely caring. Reception, in particular, made both check in and check out an absolute pleasure. Their service set the tone for a brilliant stay. I would highly recommend the Royal Lancaster to anyone visiting London.

Fantastic experience: Great hotel with a great team of people. Special thanks to Derraz, who at our company group breakfast provided amazing attention to detail that is befitting of a 5-star hotel. Well done!

Fantastic experience: We had a great stay at the Royal Lancaster London! The hotel location was perfect and the rooms were clean and modern. Upon checking out it was prayer time and the receptionist found us a quiet space to pray which was incredibly thoughtful of them. We would definitely come back to this hotel the next time we are in London!

Fantastic experience: We celebrated our wedding anniversary in this great hotel. Wonderful view over Hyde Park, great service by Merve Kirman.

Fantastic experience: My two-night stay at the Royal Lancaster London was absolutely perfect. The location is outstanding, offering a true gateway to beautiful Hyde Park and an ideal base for exploring the city. What made my stay truly unforgettable was the exceptional service I received from every member of the staff. * A special thank you to Mr. Mak at the front desk: His warm welcome and professionalism are a major reason I will choose this hotel every time I visit London. He truly sets the gold standard for front desk service. * A cohesive and professional team: From the moment I arrived, the valet and door staff were proactive and helpful. This professionalism extended to every member of the team, from the management to the housekeeping staff. The hotel was busy, but the service never faltered. * Impeccable cleanliness and attention to detail: The housekeeping team and their supervisors deserve immense praise for their dedication. The property was spotless and had a lovely, fresh scent throughout. Besides, I chose the bed-and-breakfast rate, and I'm so glad I did. The breakfast was both varied and delicious, with a great selection of high-quality items. The restaurant team was top-tier, providing attentive and graceful service that created a pleasant and relaxed atmosphere. As they like to say, "What's better than coffee itself? Lots of coffee!" I truly enjoyed every minute of my stay and am already looking forward to returning next week. Thank you again, Mr. Mak—you truly deserve this appreciation. And thank you, Royal Lancaster London, for making my time in the city so enjoyable.

Positive experience: Great location- a very short walk to Paddington Station. Started our trip on level 8 but upgraded rooms 2 days in to a room on the 10th floor. Unfortunately it was hardly an “upgrade”. Rooms are small (to be expected), but the closet was tiny and nowhere to stow a suit case. Breakfast was great. Employees are very nice.

Fantastic experience: Me and my partner were treated to a night here. The Hotel is absolutely breath taking, the staff are amazing and very helpful, and the rooms are unbelievable. Really enjoyed my stay, didn't want to leave. The beds are very comfy and the views are beautiful. The breakfast was delicious

Negative experience: I had a disappointing experience during my stay. The cleaning service is very poor; they don’t clean the rooms until 3 PM, which is quite late. When I called the operator to complain about an issue, they abruptly hung up on me without any apology or even saying goodbye. Additionally, the room rates are very expensive compared to the size of the rooms. Overall, I wouldn't recommend this hotel.

Fantastic experience: The staff went above and beyond to ensure our comfort. Answered all questions with a smile and made great suggestions on where to go and how to get there . Fantastic room

Fantastic experience: i've been coming with my family for years and the service and atmosphere is unmatched. zara always brightens our day when she brings our room service she truly makes the hotel feel more like a home.

Fantastic experience: I stayed for 5 nights when I visited London for Sprint break. Staying in Royal Lancester was undoubtedly the best experience of our trip. From the time Uber arrived until I left the hotel hotel staff took care of everything. They help even with the shopping bags. During checkout, they asked me for my travel details and arranged everything for me even without asking. I had to wait for 3 hours in reception as I had a lot of time after checkout for my flight. They took care of my luggage, booked a taxi and when taxi arrived they boarded everything and then called me. The rooms were clean and tidy. They were also modern. Hotel also ensures sustainability is part of everything they do. The breakfast at the hotel is unlike other places. I am a vegan and I don't find much options in the breakfast buffet at many hotels. I was surprised to find the large number of vegan options in the buffet. Pita/hummus/vegan yogurt/chia seed pudding/ fruit salads. This was the first time I had a filling breakfast in a hotel. 24 hours in-room dinning is another feature that I absolutely loved about this hotel. The options were huge, food was tasty and service was exceptional. I will be always staying in this hotel every time I visit London. In fact, I should plan a trip to London just to stay in the hotel. I miss staying in Royal Lancester already.

Fantastic experience: Booked in for breakfast heading back to the railway station. Staff at the door and in the lobby were super friendly. Maitre’d at the restaurant was also very helpful and recalled speaking on the phone to make the booking and did her best to get us a good table overlooking the park. Customer service staff in the restaurant weren’t as attentive as we expected considering the location but the food options were expansive and plentiful.

Fantastic experience: We had nice time at this location staying for 6 nights. The location is great giving you access to lots of attractions including short walking to Hyde Park. Our room was smaller than typical 5 star hotels but could be reasonable London! Breakfasts were typical with friendly servers. The reception desk staff, specially Nikoo, were really kind, helpful and fast. They don't have 24/7 room service but when we needed assistance later at night, they were quick to help us.

Fantastic experience: It was wonderful holiday for us in Royal Lancaster Hotel. It started with a great welcoming from reception and Merve was wonderful for making us comfortable. And also special thanks to Tatiana in restaurant for her care during my daughter’s stomach sickness. We will definitely come back again

Positive experience: We recently stayed at the Royal Lancaster and had a wonderful experience overall. The location is absolutely perfect—right next to Hyde Park and just steps away from Lancaster Gate station, which made getting around London super convenient. The hotel itself is beautifully maintained, with a sleek, modern design and a luxurious lobby that sets the tone from the moment you walk in. The staff were friendly, professional, and always happy to help. Whether it was recommending a nearby restaurant or arranging transportation, they went out of their way to make us feel welcome. The only thing to note is that the rooms are on the smaller side, especially if you’re used to more spacious accommodations or traveling with large luggage. That said, they are thoughtfully designed, spotlessly clean, and equipped with everything you need—comfortable beds, a well-appointed bathroom, and high-quality amenities. If you’re looking for a chic, well-located hotel in central London and don’t mind a bit less space, the Royal Lancaster is a fantastic choice.