Information about Starfish Hydrotherapy Pool
Opening hours
- sunday: 9h-19h
- monday: 11:30-21:30
- tuesday: 11:30-21:30
- wednesday: 11:30-20:30
- thursday: 11:30-20:30
- friday: 11:30-20:30
- saturday: 9h-19h
Our comment from FitFit UK about Starfish Hydrotherapy Pool:
Starfish Hydrotherapy Pool in Chippenham offers a remarkable aquatic experience, notably suited for families and individuals seeking therapeutic benefits. Visitors frequently highlight the warm water and sensory-friendly atmosphere with dimmed lights and colorful projections that create an enjoyable environment for babies and toddlers. The facility is particularly praised for its friendly and professional staff, who are dedicated to providing an excellent swimming experience.
Many users appreciate the fantastic swimming lessons tailored for little ones, emphasizing the individual attention from instructors. The hydrotherapy sessions are also described as effective and enjoyable, making it a popular choice for both parents and children.
However, some guests have pointed out areas for improvement, notably the changing facilities, which are described as cramped and lacking in privacy. Despite this, the overall value for money and the inviting pool environment are often considered worth it. Some patrons noted communication issues regarding lesson schedules, but management is actively working to address these concerns.
In conclusion, Starfish Hydrotherapy Pool is an ideal destination for families looking to introduce their little ones to swimming in a nurturing and friendly environment.
Services, Machines and Guided Classes
Starfish Hydrotherapy Pool: Opinions
Positive experience: Great facility and nice staff. Its a brilliant sensory experience for newborns and family swimming play session with main lights turned down and coloured ambient lighting. The showers are cold though
Hi Lauren, Thank you for the 4-star review it is greatly appreciated. I am sorry to hear about the showers and will get the team to look into this today.
David
Positive experience: Swimming lessons are great but the comms are confusing and incorrect. For example, the email confirmation says that the lessons are at a different school to where it is, and the sign that indicates that the hydro pool is there, has a hedge over grown in front of it. Also, a kit list would be helpful as I wasn't aware that a swim hat would be needed, and there was no one at the reception to ask when we arrived
Hi Vicky, Thank you for your review. Firstly, I am glad you are enjoying the lessons. I am sorry that you have experienced difficulties with the information for our service. I have asked the IT team to have a look at the information that is going out to our customers.
We don't require swimmers to wear swimming hats, so I am not sure where this has come from, but I am sorry for the confusion.
Fantastic experience: This is a great place for hydrotherapy. I take a client with me, and she loves it. However, our session time has changed from Monday lunchtime to Wednesday evening, which was not good. I've emailed management as has my clients partner and my company, but we have had no reply, which we all thought was very rude and inconsiderate, with a don't care attitude.
Hi Simone,
Thank you for your 5-star review! We really appreciate it.
I searched for your email but couldn't find it. Could you please forward it to me at [email protected]? I'll be happy to look into this for you.
Thank you!
David
Fantastic experience: Perfect for quite time with autistic child warm friendly safe enjoyed an would reckoned to others
Negative experience: We went today for the first time with our 5 month old baby. Pool is a really good size , lovely and warm and great with the lights off. The major downside is the changing facility’s or lack of. It’s one room split by some dividers so there is no real privacy , you are changing babies on a hospital bed and it’s a bit crazy when your trying to change whilst the next session is too. Not sure if we will be going again.
Fantastic experience: My daughter really enjoys her swimming here , excellent friendly professional staff. Very enjoyable experience
Thank you Clive for you 5* review of Starfish Hydrotherapy Pool, we are so glad your daughter enjoys swimming with us.
Negative experience: It’s affordable but the changing rooms are atrocious! No privacy or lockers for valuables and belongings if you’re lucky you might get given a bucket for your things which can be accessed by anybody. The pool was a nice size and the lights were lovely however the whole place was just extremely unhygienic. You’re expected to change your baby on something similar to a hospital bed on wheels and there is only 2 for the women’s side of the room, the changing room is one large room split by a folding room divider on wheels which doesn’t give much privacy at all. I wont be going again
Fantastic experience: I take my baby there for swimming lessons and they are fabulous! The little ones learn lots in just 30min. Highly recommend.
Fantastic experience: Fantastic hydro pool with lovely knowledgeable and helpful staff.
Fantastic experience: Come here regularly with our toddler. Changing facilities are tight however it’s a great thing to do with small kids.
Fantastic experience: Lovely pool! Perfect for taking little ones to swim. Changing rooms are a little chaotic but it's beyond amazing value for money so who cares!
Fantastic experience: Staff were brilliant pool was nice and warm for the little one
Fantastic experience: Excellent place to bring babies to get them used to water starting their journey of learning to swim. Small pool so everyone get individual attention of the instructor
Fantastic experience: Fun and challenging. Thank you staff!
Fantastic experience: Love this pool staff really friendly and helpful , pool us always a lovely temp. The dim the lights and have projections on the walls and ceiling the kids love it and with music playing it great sensory play in the water , they have swimming aids to use and toys . I have been brinig my kids here for year when they are baby's the eldest boy is 5 now , the youngest 1 Yr fell asleep alot to start with when he was a baby because of the lovely temp
Positive experience: Lovely warm pool with friendly and helpful staff. Good instructors on the hydrocise classes. No 2 sessions the same, very varied exercises in each class.
Positive experience: Pool lovely and warm; however, changing rooms tired.
Fantastic experience: Fantastic pool for babies. Nice and warm with good changing facilities. I would request a baby changing table in the men's section however, as they're isn't one currently.
Fantastic experience: My Daughter booked the pool exclusively for 5 of us today so we could see our Grandson's swimming skills. The pool was clean and lovely and war. The staff were very helpful. Recommend.
Fantastic experience: Very good and well organised
Positive experience: Lovely pool for taking my 5month old on his first swimming trip. Sadly the changing facilities let it down a bit.
Fantastic experience: Went with my Daughter and Grandson who is 18months old to the under 5 session,it was amazing felt very safe with knowledgeable staff and there was noodles,toys and floats to use,my grandson loved it when lights turned down and sensory lights put on, will definitely go again.
Fantastic experience: Brilliant experience, excellent staff
Fantastic experience: Me and my son always love coming here.. staff are always welcoming friendly and helpful.
Fantastic experience: Great staff, nice and clean pool!
Fantastic experience: Love this place. The staff are friendly and relaxed and the Hydro 4 fibro that I attend is brilliant. There are other excellent courses for babies and for general fitness
Positive experience: Limited changing area, but good temperature (warm) for small kids.
Fantastic experience: Lovely place to spend with our little Definitely we will go again.
Fantastic experience: Lovely warm pool for exercise. Had Gemma as an instructor tonight, who was amazing, very knowledgable and patient.
Fantastic experience: Lovely calm atmosphere and perfectly warm. Will definitely be back!
Fantastic experience: Always very nice, like a giant bath. Very good for little
Fantastic experience: lovely place.staff are nice .nice atomosphere .
Fantastic experience: Loved it. Well organised and even with covid19 we felt incredibly safe. Highly recommend
Fantastic experience: Thrilled this place is open again,have missed it so much! I've a personalized exercise plan to benefit my prolapsed disc and osteoporosis. Wonderful warm pool,super lovely and efficient staff, easy parking,just fab. Has all the appropriate equipment for profound disabilities too. Lots of different therapies available. Thank goodness this facility is near me and that we haven't lost it. Truly hope it continues to thrive. Is Covid ruling compliant.
Fantastic experience: Excellent facilities for children and adults. Lovely warm pool, soft lighting, and lots of different floats etc to help children who want to learn to swim. Definitely will be going there again.
Fantastic experience: My baby girl Erin loves this pool it's lovely and warm and they put music and lights on so it's sensory also will continue to go once a week. It's 5'50 per adult and a pound for the little ones would recommend this to anyone mum's or if u just wanted to relax.
Fantastic experience: Lovely for a family swim.
Positive experience: Warm water
Positive experience: It's a very nice and warm swimmingpool but it has quite a tiny changing room
Fantastic experience: I am in awe of Jake. How he has the energy to be so happy all the time is beyond me. Give him an award!
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