Information about LETS RUN
TS9 6BP, Middlesbrough
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 10h-17h
- wednesday: 10h-17h
- thursday: 10h-17h
- friday: 10h-17h
- saturday: 10h-16h
Our comment from FitFit UK about LETS RUN:
Welcome to Let's Run, a premier running shop located in Middlesbrough, United Kingdom. This independent business is renowned for its fantastic customer service, knowledgeable staff, and a welcoming atmosphere. Customers appreciate the personalized attention they receive when selecting their running gear, making it a beloved choice for both novices and seasoned runners alike.
Highlights of Let's Run:
- Exceptional customer service with staff who go above and beyond to ensure a perfect fit.
- A gait analysis service that helps customers select the best shoes according to their running style.
- A wide selection of running shoes, clothing, and accessories suitable for all levels of runners.
- A friendly environment emphasized by the presence of adorable shop dogs that enhance the shopping experience.
- Genuine advice provided without any sales pressure, allowing you to make an informed decision.
While most reviews highlight the positive experiences and knowledgeable support provided, there have been some isolated instances of customer dissatisfaction regarding exchange policies. The management is proactive in addressing such concerns, showcasing their commitment to customer satisfaction.
Overall, Let's Run is praised for its exceptional service, comprehensive product selection, and the community-oriented atmosphere that keeps customers returning for more! Highly recommended for anyone seeking the ideal running footwear and gear.
Services, Machines and Guided Classes
LETS RUN: Opinions
Fantastic experience: Amazing service visited today shop was busy and had great atmosphere. I was served immediately and got the assistance i needed. Plenty of chances to try on and they helped rule out some that didnt fit as well. Thank you !!
Fantastic experience: Really helpful, really knowledgeable and spent a lot of time with me and my son to ensure we got what we needed. Thanks for all your help.
Negative experience: One of the worst experiences I’ve ever had with a running shop. Completely unprofessional staff and the woman behind the counter was rude and disrespectful towards me.
Hi Dean,
Sorry you had a bad experience, i'm not sure of the circumstances for the review you have given to provide a more expansive response. Please feel free to contact us directly to resolve your experience.
Shelli
Fantastic experience: Great independent business with knowledgeable staff, which is really refreshing in an age of online shopping. So good, in fact, that we came away with three pairs of trainers/walking boots.
Hi David,
Thank you so much for the review, enjoy getting out with the new purchases and hope to see you soon.
Shelli :-)
Fantastic experience: Great shop Great people Great shoes And the best 4-legged shopkeepers! It was my first time buying running shoes, and they made it a lovely experience. Definitely will be going back agin. Highly recommend!
Hi Brad,
Love the review, Wren and Rufus (4 legged friends) agree that they are the best shopkeepers :-)
Look forward to seeing you soon- enjoy the new shoes! :-)
Fantastic experience: Second time coming here, both times feel like I’ve got the perfect shoe for me, recently trail trainers, ran on them straight away couldn’t be more comfortable. So helpful and patient to make sure I got the right pair, first class service
Hi Emma,
So pleased you're getting on with your new shoes- they are really comfy!
Look forward to seeing you for your next pair :-)
Fantastic experience: Popped in last minute, last Thursday and the team in the shop were lovely and super helpful. Explained what I wanted, and they found me a selection of lovely shoes very quickly. I was worried that I wouldn’t find a pair I liked, but they had a lot of choice - in a lot of lovely colours. No pushy sales, but genuine advice. Feel like I can run much better! Would definitely recommend.
Hi Katie,
Thank you so much for your review, i love the colours! :-) Really pleased you found some you like, always a bonus when you run better too :-)
Hopefully see you for the next pair!
Shelli x
Fantastic experience: Excellent little running shops with extremely friendly, helpful staff ! Helped me pick my first pair of proper running shoes and did a gait analysis for me. My running has gone from strength to strength ever since!
Hi Alex,
Yay great to hear your running is going strong! :-)
Look forward to hearing how you progress.
Shelli x
Fantastic experience: Amazingly knowledgeable and helpful! Came in as a novice runner needing some new shoes, staff were really helpful in guiding me to get the right shoes for my gait. Really supportive and encouraging to a beginner!
Hi Victoria,
Thank you :-)
We've all started out as beginners and support and encoiuragement makes the world go round.
Shelli x
Fantastic experience: Took my son to get actual running shoes and was delighted with the service we received.
Hi Timothy,
So pleased, hope you're son is happy with them and the training going well :-)
Shelli
Fantastic experience: Bought some trainers from here a few weeks ago, opted for the gait analysis and was given a wide range of trainers to try. Yes, I paid a little more than online but very happy with my purchase especially given the service. I had previously had some issues with knee pain and shin splints and these trainers stopped this however I then began to develop quite significant blisters and it became clear that the shoes maybe were not the best fit for me. I took the shoes back to seek some advice (alongside the gruesome images of my feet) hoping for some special sock or shoe tying technique! I was immediately, without any question, offered a very sincere apology and was again offered a gait analysis. I was then matched up with a different type of shoe which was better suited for my run style. Faultless service and will 100% be back in the future :)
Hi Leanne,
They were indeed gruesome images (we all love a good blister pic though)! :-) Hopefully feet all sorted now and training going better :-)
Look forward to seeing you again soon.
Shelli x
Fantastic experience: Visited the shop today for a gait analysis, was quite nervous as I didn’t know what to expect and was worried that I’d feel pressured into buying the most expensive trainers. The staff were absolutely amazing, really welcoming and the gentleman that helped me was so helpful, he talked me through everything, offered me great advice and recommendations. He helped me really understand what shoe worked best and why, and what wouldn’t work. Really appreciated it and came away with a great pair of shoes. Would recommend this shop to anyone looking for a gait analysis or even just needing to shop for trainers, walking boots, even socks etc
Hi,
Thank you so much for your review, and really pleased you felt it helpful. Contrary to most shops we're really good at advising against the most expensive shoes, you just need the right shoe for you and the area you're running in :-)
Look forward to hearing how you get on
Shelli x
Fantastic experience: Best customer service we've ever had. Nothing is to much trouble for the knowledgeable staff there . The whole vibe in the shop is really friendly and we didn't feel any pressure to buy. We will definitely be returning .
Hi Andrew,
Thank you for your lovely review :-)
What can I say but we love chatting and catching up on running and life :-)
Looking forward to seeing you at Roseberry :-)
Shelli x
Fantastic experience: Fabulous running shop, very knowledgeable and really helpful to a new runner. Gave a budget I wanted to pay for running trainers and was sold a great pair under budget. Will definitely be going back. Thanks.
Hi Richard,
Thank you for your review.
Really pleased we found something under budget for you too- always a bonus! :-)
Look forward to seeing you soon
Shelli
Fantastic experience: Huge thanks to Shelli and the team at let’s-run for sorting me out with a race vest. Had struggled for years to find one that sat comfortably. The Lets-run team took the time to research, seek advice from different manufacturers, order a selection of possible suitors, then contact me when backpacks arrived to try them out! Amazing customer service!! (Went with Instinct 12litre race pack).. We are so lucky to have a team with such experience and passion for running on our doorstep, this race pack was the most recent of numerous occasions the guys have helped me out with gear and nutrition! The personal service you get for free at Let’s-run is brilliant! Well done guys! Thanks again! Geordie John
Hi John,
Thank you for your lovely review, an absolute pleasure to find a comfy pack for you. We know how important it is to your run to have the right pack!
Really appreciate you and the family supporting us. :-)
Hope to see you soon
Shelli x
Fantastic experience: A wonderful running shop. Really patient staff who really care that you get the best shoes for your running. Lots of choice and plenty of other equipment to choose as well… coats backpacks socks etc. so so much better than website shopping!
Hi Dave,
Thank you for your review, really good to see you. Absolutely better than web shopping - I couldn't agree more :-) :-)
Hope to see you soon
Shelli x
Fantastic experience: Really great and helpful advice. Heaps of equipment to try and choose. Love this shop for everything running. Staff are so helpful
Hi Alia,
Always good to see you when you're back visiting. :-) Hope you've recovered well from MDS.
Take care
Shelli x
Fantastic experience: We called into this store yesterday, and the lady was absolutely fabulous. Our granddaughter has just started running and has been selected to represent the district at the Cleveland County Championships, we haven't a clue on running shoes, this lady didn't know the course our Granddaughter was running, but got on her phone to find out from someone who did, she advised us on what shoes she needed, took an interest in our granddaughter running. We weren't pressured into buying any shoes, but we were so happy that we did. Knowing that our granddaughter now has the right shoes to run in is such a relief for us, The lady also gave our granddaughter a pair of running socks free, she even asked if we would let her know how's she got on. One very friendly kind lady. The first choice of shoes were half price she offered us, and they are perfect. We will be returning
Hi Judith,
So sorry for such a delayed response. Really lovely to meet you all, hopefully she's keeping up the running as well as the dancing/gymnastics?
Hope to see you all soon
Shelli x
Fantastic experience: Such a wonderful shopping experience and team in this shop! I'm a keen runner but was in need of professional advice when it comes to new shoes. They know what they are doing and are able to give advice without being pushy. I walked out with the perfect pair(s) Just tried them out and knocked 20s/km of my 10k!
Hi Alexandra,
Thank you for your review, really appreciate your time.
20s/km off your 10k- thats brilliant!! :-)
Hope to see you soon
Shelli x
Fantastic experience: Great running shop. Shelly and her staff are knowledgeable and friendly and the range of kit is fantastic. There is no pressure to buy. Overall a really great place to go.
Fantastic experience: Update 08/11 after an injury I went to lets run today for a gait analysis and could not have had better service from Shelli; what a lovely lady, really helpful/informative and personalised service. I will be back every time I need something running related. Cannot recommend enough! My partner and I went to Let's Run this weekend needing some new trainers for walking/running. From the second we walked in everyone was smiley and friendly (including their beautiful spaniel). The two gentlemen that came to help us were so helpful and informative and helped us make the right decision. They asked what it was we wanted, a bit about our lifestyle and went off ...I wasn't expecting them to walk down the stairs with 6/7 boxes of trainers for us do try on; a great idea! We were both intending on buying Hoka but neither of us ended up with them but ended up with the shoe that was most comfortable for us. Unlike your usual 'shoe shop'/outdoor store we were told we could go outside have a run up and down and get a real feel for the trainer. It's little things like this that go along way. We won't buy our trainers from anywhere else now! Fantastic service the whole time
Fantastic experience: Second pair of running shoes bought from Lets Run. They are very knowledgeable and accomodating. They ordered two additional pairs of shoes, which arrived in a couple of days for me to try on to ensure I had the best fit. Highly recommended!
Negative experience: I (unfortunately) had a really bad experience with this shop today. Last week I went into let’s run to buy some HOKA trainers. The sales staff told me they might not be the trainer for me so they would have to measure my tread before I decided on a trainer (this wasn’t my intention as I just wanted some HOKAs however I was grateful for their advice at the time!) I ended up choosing a different pair of trainers than I originally intended following advice of sales assistant that HOKAs aren’t suited to runners with neutral treads. This wasn’t an issue at all at the time - however the price of £180 was a shock when coming to paying at the till. I was emailed a receipt and took my trainers home -I was advised I could come back with the trainers ( and receipt) if I had any issues within 2 weeks. 7 days later I took the trainers back as I wasn’t keen on the colour and also wasn’t happy with the fact I had spent £180 on a pair of trainers. I had not used the trainers AT ALL, they were perfect and hadn’t been out of their box. Upon taking the trainers back the shop owner explained they operated an exchange only policy so I could choose something else whilst in the shop or get a gift receipt. This was a HUGE shock, this was never explained to me, there are no signs in the shop stating this, and the receipt also contained 0 information on the exchange only policy. 30 minutes after this and having a thorough look through my proof of purchase receipt I rang the store explaining my issue and querying the lack of information around the exchange only policy. The shop owner was incredibly rude to me during this phonecall. She laughed at me during the conversation, literally groaning “oh my gooooood” down the phone at one point during the call? She claimed that the receipt explains the exchange only policy - until she realised it in fact did not. Upon realising I had never been made aware of the exchange only policy the shop owner agreed to offer a refund however she said she would deduct the price of the “tread measuring” off my refund. NEVER was it explained the “tread measuring” service had a cost, especially when I visited the store with no intent of getting my tread measured (I simply just wanted some HOKA trainers). During this phonecall conversation the shop owner stated I had her sales assistants “running around” after me - by this I can only assume she means the sales assistants going to get my sized trainers. The whole interaction was awful and honestly made me feel really small. Please be wary of the non-refund policy this shop operates as it is not stated at any time during the buying process. The way in which the shop owner spoke to me was soooo condescending and it was overall just a really awful experience! My mum and dad have bought several pairs of trainers from this shop over the past couple of years and are just as shocked as me at the complete rudeness I was shown today.
Hi Josie,
Thank you for your review.
To clarify some of the points that you have raised.
I understand that you came in asking to purchase Hokas and that your parents had previously had them, although your Mum has recently moved to another brand.
We absolutely did say that Hoka might not be the shoe for you, as you may just not like them, this was simply a discussion prior to trying any shoes. We further explained the process of gait analysis (not tread measuring) as you wanted them for running, and that this was to make sure you have the correct style shoe for your gait. I refuse to sell shoes that are the incorrect shoes for your running style, even if you liked a specific shoe on the shelf, as I don't want you be injured as a result.
We explained we would bring a number of shoes for you to try, you had already said you wanted to buy shoes for running, gait analysis is free with purchase, so we didn't further explain a gait charge, there are multiple written notices around the shop. We explained we would watch you run in a number of brands and styles for you to choose from which included Hoka's. A particular Hoka shoe you liked on the shelf was a support shoe whereas you needed a neutral shoe, I agree that particular Hoka shoe was not brought for you to try, however you still tried other Hoka models.
The shoes you chose were Saucony and not Hoka, this was your decision and decided by you as being the most comfortable they were £170.00 not £180.00 and we also gave you discount on those.
As always when anyone takes shoes and especially when new to running I tell them to see how they get on and any problems at all to come back and see me, that is not for a refund, just as a comfort blanket that if you didn't get on with them for any reason that I'd swap them. There was no time span of 2 weeks mentioned at all.
Despite not offering a refund policy I am working within The Consumer Rights Act, I have an exchange only policy the same as multiple national big stores also offer. However you cannot go to any other store wear the items and then exchange it for another new item if you don't like it. I believe this is a huge positive and reassurance for purchasing shoes from my shop.
When you brought the shoes back, you told me that you didn't like the colour and that it was a lot to spend on shoes you weren't keen on. I asked you if you'd seen another colour you preferred (it was obvious you had) you confirmed this, I checked stock of that colour and told you I could order those in for you. You then told me you wanted to think about it, I refunded you to a gift card and told you to send me a message when you were ready and I'd order them.
You left and then rang some time later that day and demanded a refund. I explained it was exchange only as I always do, and that it was on the receipt. When you told me it wasn't I checked while you were on the phone, as yours was an email receipt. Email receipts are new to my business and I had wrongly assumed the same information was inputted to both, after checking and realising I was wrong hence my "oh gooooddd' I told you to come back in for a refund and that I would deduct the gait and trying on service as per the notices all around the shop and on the website.
You then told me that you hadn't any service and you didn't think you should have to pay it, this was why I explained that you had two people watching you run, helping you with advice and running around with shoes and how did this equate to no service? Yes that is our role but to say that is no service I think is very unfair and quite condescending to my staff who are brilliant.
The gait analysis charge was put in precisely to stop this behaviour, I can't afford to be a fitting service for online, and I think unjustifiable to expect that. Running a small business is really hard it's no wonder most have closed within 5 years.
I hope you manage to keep up your running and that you have now purchased the shoes that you liked.
Regards Shelli
Fantastic experience: Just bought some lovely shoes. Very friendly service, had a good chat and a good laugh and when the owner came in she brought her two beautiful dogs which was definitelya plus. Got fitted, found out about my running style and they accommodated to my budget. Very kind of them, if I need running shoes again I'd defos save up and come back again and maybe buy some that aren't on sale Went from running in primark shoes to something that actually won't break my feet anymore, thanks for the help
Fantastic experience: What a wonderful shop! Very friendly and knowledgeable staff, highly recommended!
Fantastic experience: Although I didn’t end up buying my trainers from the store (because I wasn’t in the country long enough for them to be ordered in), I wanted to leave a review as the service was exceptional. The staff were so helpful and friendly, and went out of their way to assist, even giving advice that meant they wouldn’t get a sale. I’d highly recommend and will definitely be back
Fantastic experience: The friendliest, most knowledgeable and kindest ppl to buy running gear from. All the ppl that work there have amazing knowledge and genuinely care about their customers and their running journey. It was packed at 3pm today yet Alan still came over and made time for me to try on the shoes. He listened to what I needed and the issues with my "man feet" and within minutes I had chosen my shoes! Alan and another guy working there made my little girl giggle playing with her pretend dog on her piece of string and gave her a biscuit which she was over the moon with! Shelli and her team are brilliant and I would defo recommend to any kind of runner to drop in x
Fantastic experience: Fist time visiting this shop, and I won’t be going anywhere else from now on! I was served by Shelli who was so nice, polite and very knowledgeable! The weather wasn’t good today and she was still outside with me watching me run in various shoes. Thank you again Shelli your appreciated☺️ must visit for all runners!!!
Fantastic experience: The shop was a recommendation and was really glad i was given it. Warm welcome and a gorgeous spaniel there to help too. I was looking for new trail shoes and they were very knowledgeable with a great selection and even better when the pair that was the best fit, were in the sale. Great shop and will definitely be back to check out the rest of their well stocked shop.
Fantastic experience: Such a brilliant shop with all your running equipment and needs. I have been twice now and love going back to see what the shop has in each time. The staff and great really friendly and on hand to help and have a great knowledge of the items and running event. When you visit you feel at home with other like mind runners who enjoy being out and being muddy and just enjoy running. If you need to know about what is suited for running needs these are the guys and woman to go too.
Fantastic experience: Very rare I have a service so good it prompts me to leave a review! Such kind and knowledgeable staff. I felt like not only did I leave with the perfect pair of running shoes for my runs but also knowing much more about my own running and running as a whole! He genuinely took the time, I tried on and tested so many different shoes until I came to a decision myself. Not once did I feel any pressure to buy them there and then or like they just wanted a sale out of me like you would find with a lot of big chain stores. You can tell they’re all about the running community and I even left feeling very inspired to join a local running club! They definitely know what they’re talking about and insisted if I have any more questions I can just pop in for a chat and they’ll be happy to help. Always support lovely little independents like this!!
Fantastic experience: Highly recommend! It was my first time in Let’s Runne on Saturday. I’ve started running this year (now obsessed, haha) & I had been recommended to go to Let’s runne for some new trainers & to have a gait analysis. The whole experience was so lovely, I was welcomed right away & all the staff are so helpful & noting was too much trouble. I even got offered a cup of tea! It’s the personal small things that make a shopping experience so nice & buying from a small business. I tried a selection of trainers on, and bought a new pair of brooks. As well as some race magnets & some electrolytes! 5* shopping experience. Thank you! xx
Hi Zara,
Thank you so much for the wonderful review, and supporting all businesses. ❤️Running a great obsession to have
Cup of tea and a chat next time you’re in xx
Negative experience: Warning! Pushy sales tequnique, only wanted a fitting. Left with shoes I didn't want. Wasn't even told how much they were until the manager held the card machine towards us after keying in an unknown amount. No prices on anything. No signs to say, no refunds. We were not told there were no refunds at any point. It does say online that refunds are available. Took the shoes back unopened, untouched. Only to be informed we would not get our money back, that the £120 would be made in a credit note. When I complained they saw it fit to still keep our money and gave us an orange carrier bag with a pair of filthy, sweaty, muddy old trainers in there which had been discarded by a previous customer. I expressed my disgust at the way our situation had been handed and in front of other customers the shop assistant full belly laughed at us. These are the shoes they handed us. This is robbery.
Hi Leanne,
Thank you for your review. Your review has changed from what you told me last week and again from when you first visited the shop.
You visited late on a Friday evening just before closing, despite this I stayed back late to fit you with shoes, you narrowed it down to two pairs. You asked my advice and I said both looked fine watching you run, so if they both felt good then it was either price or colour. I told you the Saucony pair (the blue ones) were reduced and were £95 and the black pair 361 kairos were full price at £129.99.
You were clearly debating and checked with your husband and told him you liked the feel of the black pair better. I told you there was no pressure you could go away and think about it and if you rang me I’d put the pair you liked to one side to come back later. Your husband said while you were here you may as well get them now (I then gave you some money off) to help encourage your running journey, along with details of local running groups.
Your husband then returned with the shoes a week plus later, and I explained that it was exchange only (purchases online fall under Consumer Contracts Regulations) he told me you were going to start running, but had decided not to yet, but he would use the exchange voucher for his own shoes if you chose not to.
When you both came in again a few days later, I attempted to explain again however you told me you had originally just come in to have a look at shoes and hadn’t wanted to try any on, that would have been absolutely fine, and I wouldn’t have stayed late with you trying shoes.
I was told you had got out of bed in a bad mood. Despite being extremely rude to me- an adult putting their fingers in their ears along with ‘’nanananana’ I still tried my best to help you.
You left the shop and your husband explained you had two tough mudders in Grantham and in Skipton, but other than those you would be running along flat pavements. As you over pronate trail shoes would not be suitable for your road running, equally with all the rain road shoes wouldn’t help on the tough mudder courses.
I asked your husband if he had 10 minutes to spare and that I would get some of my own shoes for you to use at tough mudder.
I returned with 3 pairs and your husband and I decided on the pair he took in the picture as the grip would be better for you. There was no charge for those shoes I gave you my own shoes to help. You still have your full voucher to use at any time.
I agree the shoes did need cleaning as I said at the time, however i wasn’t expecting to be giving them to anyone, to have cleaned them in preparation.
After your husband left with the shoes, you returned and even then didn’t have the decency to apologise or say thank you, just returned to my shop and shouted abuse at me and in the street, where I gave up trying to help and came back into my shop. If you think for one moment I found any of your behaviour funny you are very wrong.
Despite this i will still do my absolute best to help people to get out and run, having a shop is a financial worry not a millionaires lifestyle that you imply. The running community is generally a wonderful place to be, I won’t let one awful experience stop that.
Kind regards
Shelli
Fantastic experience: Utterly fantastic service. Tried on I don't know how many shoes, was able to go out and run around in them to check for fit and compatibility. Great advice and service from Shelli and a genuine feel that the number one consideration was that I got the right shoes for me. Will definetly be the first port of call for all future running requirements. Highly recommended
Fantastic experience: Went in after buying new shoes somewhere else and experiencing really bad calf pain in them for a number of months. Wasn't really sure what I was looking for but got some great advice and they let me try on a bunch of shoes and take them for a spin (outside not on a treadmill!). Ended up with a pair of Saucony Tempus and today I ran my first pain free 5k since February. I highly recommend these guys, friendly and patient and they really seem to care about getting you running above all else. Thank You!
Fantastic experience: Great customer service backed up by a knowledgeable and friendly team.
Fantastic experience: Really friendly, knowledgeable and helpful. Absolutely no problem in recommending Lets Run to anyone looking for specific footwear or accessories. I love my new shoes thank you!
Fantastic experience: Had such a great experience here. The boys were so helpful, I had my gait analysis and was advised with which shoe was best for me. I was able to try the shoes outside of the shop to make sure I was happy with them. Came home with pair of new running shoes which have been perfect. Couldn’t recommend enough. Thanks so much !
Thank you Ellie, the boys are amazing :-) Hope to see you again soon and enjoy the new shoes x
Fantastic experience: Just had a Gait Analysis. Friendly knowledgeable staff. Got a new pair of brooks glycerin as they are the comfiest trainers I've ever worn. Cheers guys
Hi Alex,
Thank you so much, for the lovely review so pleased you love your new shoes x
Fantastic experience: Popped in to the shop today. My first visit to the new shop. For a pair of running gloves. 8 didn't have time for a good look around. Lovely shop and fantastic staff. Definitely will be calling in again. Promise I won't leave it so long next time.
Hi Adelle,
We love the new shop, make sure you have a bit longer next time for a good look round and definitely don't leave it so long. xx
Fantastic experience: World Class Love The Place Support Local
Thanks John :-) World Class I love it!! See you soon x
Fantastic experience: Went in for some running shoes as a fairly new runner. Staff were all so helpful and thorough, gave me information for physio and local running groups too. Would highly recommend
Hi Amy,
Thank you so much for the review hope you're getting fixed and have joined a group, will really help. x
Fantastic experience: This is a great shop with lovely staff. They have an excellent curated selection of products to cover all runners requirements from those doing a 5k up to ultras. I’ve only purchased from them online but each order comes with a handwritten note which is a great touch. Delivery is quick and their prices are reasonable, I wish we had their shop up in north Scotland
Hi Gearoid,
Thank you for supporting us online, you'll have to get a trip to The North Yorkshire Moors and call in to see us, the kettle always on!
North Scotland....i'd be tempted..... x
Fantastic experience: Don’t normally review but their service was too great not to. Bought a pair of shoes with their guidance but they weren’t right when I got them home. They were amazing and allowed me to come back, spent ages finding the perfect pair and great with my little kids too. Only place I’d go for running gear! Thank you!
Fantastic experience: Just bought my second set of shoes from let's run. As with the first pair great service from everyone. All the staff are knowledgeable and helped me pick out the best shoe for me! I will go back for my next pair!
Fantastic experience: Shelli is just fantastic. She and all of her staff are so warm and welcoming, and really make you feel comfortable and at ease as soon as you enter the shop, which was especially important as a novice runner. Nothing is too much trouble and they really do go the extra mile to make sure you get the perfect running shoes. The shop feels like a community and I am certain that I will be back for more kit. Thanks so much - I absolutely LOVE my 361 Kairos 2.
Fantastic experience: We went in to pick up a running harness for our dog, Mabel. Shelli offered to fit it and made absolutely sure it was correct before we bought it - along with providing lots of treats for Mabel too which means she has a new best friend! I cannot recommend them enough for all running-related needs and I can confirm that Mabel loves her new harness! we often order socks etc. from the website but will definitely be back to the shop too for the friendly welcome!
Fantastic experience: Have used on a few occasions. A fantastic selection of running gear . Especially for a trail runner like myself .
Fantastic experience: Great shop - so helpful with choosing the right shoes and a nice atmosphere
Fantastic experience: Went looking for new trainers with no particular make in mind. Shelli was so helpful in finding lots of pairs to try. She allowed me to have a short run in the various pairs to try and find the right pair. It seemed that nothing was too much trouble and can’t recommend the shop enough. It has a very friendly and helpful atmosphere.
Fantastic experience: I recently had the pleasure of visiting "Let's Run," and I can't say enough about the wonderful experience I had. As a first-time purchaser in need of the perfect pair of running shoes, I was quite unsure about where to begin. However, Sarah (I'm hoping I've remembered the name right) that assisted me at Let's Run made this process exceptionally smooth and enjoyable. From the moment I walked in, I was greeted with warmth and genuine kindness. Sarah was not only knowledgeable but also incredibly patient. She spent a considerable amount of time with me, answering my questions, and guiding me through the selection process. One of the standout aspects of my visit was the in-depth gait test she performed. This ensured that I not only found a comfortable pair of running shoes but also the ones perfectly suited to my running style and needs. The absence of any pressure to make a purchase was a breath of fresh air. I truly appreciated the no-pressure approach that allowed me to make an informed decision at my own pace. My experience at Let's Run left me feeling confident and satisfied with my purchase. I left the store with the ideal pair of running shoes and a newfound appreciation for exceptional customer service. The professionalism and friendliness of the staff at Let's Run are a testament to the quality of this shop. If you're looking for a running shop that not only provides top-quality products but also goes above and beyond in ensuring your comfort and satisfaction, I wholeheartedly recommend Let's Run. My visit there was a fantastic introduction to the world of running, and I am grateful for the excellent service I received.
Fantastic experience: Popped in today to purchase my first pair of running shoes from Let’s Run and I’m so glad I choose this shop! I got a gait analysis from a very polite and professional young man whose name I didn’t manage to get, so props to you for giving me knowledge in helping me choose my first pair! I also want to shout out Shelli as well for making me feel very welcome during my short time in the shop as well, I will definitely be back 100%. Thanks guys, -Elliot
Fantastic experience: Friendly service and great product knowledge as always
Fantastic experience: Fantastic shop with a great choice or running shoes and equipment. Very knowledgable and friendly staff. Would highly recommend :) Definitely the best running shop I have visited!
Fantastic experience: Great advice, great choice, very friendly staff. Thank you.
Fantastic experience: So good and make sure you get the correct shoes
Fantastic experience: Great little running store with many shoe and clothing options run by a friendly and knowledgeable staff. They also organize running events and socials. Highly recommend checking them out if you're in the area.
Fantastic experience: Nice young lad served me. Knowledgeable and helpful. Worked out what I needed after gait analysis and came away with comfortable running shoes Let's hope my foot issues are no more. 5/5*
Fantastic experience: Very friendly staff and in a lovely location too. Couldn't fault them. Gait fitting service excellent.
Fantastic experience: Very helpful, friendly service from knowledgeable staff. I would definitely recommend them.
Fantastic experience: I had such a great experience in Let's Run today. I've been struggling to find a sports bra that fits me for months - Shelli was so helpful and did a proper fitting for me. It is so comfortable and having Shelli's advice was invaluable. I also bought some trainers a few months back - being able to try a few pairs and get a feel for what was right for me was fantastic. Thanks so much!
Fantastic experience: Excellent customer service where staff really take the time to find you the best fitting shoes.
Fantastic experience: Brilliant everyone is very knowledgeable. Love the new shop.
Fantastic experience: Amazing service! Shelley was so knowledgeable and helpful, I absolutely love my new trainers, can’t wait to get them dirty! The shop is packed with great products, well worth the journey!
Fantastic experience: One of the best running ships in the area. Staff are helpful and friendly nothing is to much bother. Loads of experience in what style of trainers needed and never rush you.
Hi John, Thank you so much for your review look forward to seeing you again soon x
Fantastic experience: For a relative newbie to running I was questioning whether I had the correct footwear, sizing and fit for my running style. I felt a little lost and short on knowledge until Shelli at 'Lets Run' was put to me as a recommendation by my local physio. So decided to pay a visit to the little shop in Great Ayton and wow, was I impressed.. (quick note) push the front door a little harder to get in, my feeble attempt to get in definitely drew some chuckles. Once in there I met Shelli who was listened to my back story and ambitions and then proceeded to blow my mind with her knowledge, customer service and attention to detail in terms of my requirements. I went in with a complete open mind in terms of the brand I wanted as I just wanted something that felt good when I ran in it. She had me running up and down the street in so many different pairs to try until we narrowed it down to 2-3 pairs then more running with split pairs to compare on my weaker leg (hip flexor). I finally settled on a pair of HOKA Clifton 9 and now I feel I have the confidence to go out and tackle those miles of tarmac with the perfect shoes for me. I will definitely be back to see Shelli and the team in the future and wouldn't hesitate to recommend to anyone in paying a visit there. A brilliant and knowledgeable local business who we should be delighted to support. Well done and thank you.
Thank you so much Matt, definitely push the door harder :-) delighted to be able to help, now to get a pb and beat Erika....
Looking forward to seeing how you're getting on, and thank you so much again for your lovely review, I really do appreciate your time in doing so. :-) x
Fantastic experience: Staff friendly, shelves well Stocked
Thank you Andrew, really appreciate your review. :-)
Fantastic experience: New to running so wanted some advice on my 1st running shoes. Thought a running shop would be intimidating but all the staff were so friendly and welcoming. The young guy who dealt with us 1st was so knowledgeable and checked my gait in various shoes. Shelli was also really helpful and checked my gait and she was so friendly and patient finding the right shoes for me. Would highly recommend. Just done 1st run in new shoes and was so comfortable and they look the part too ♀️ Brooks running shoes
Love it Emma!!! Make sure you keep it up you're doing wonderfully :-) All the gear and lots of ideas now xx
Fantastic experience: Very helpful . Given many dhoe options based on my upcoming event . Can't fault the knowledge and friendliness. Shoes were brilliant on the trail run and have been many times since. Thank you
Hi Brian,
Thank you :-) hope the training going well, and so pleased you're getting plenty of training miles in! :-)
Fantastic experience: Couldn't ask for more. Great shop Great service.
Grippy shoes- top 10 finish next time!!! :-)
Fantastic experience: I can only echo the other reviews on here. Shelli & Harry were awesome. I’ve never been to a ‘real’ running shop before and felt quite a bit of trepidation going in, but I was made to feel at ease and cared about from minute 1. There was no rushing, no hard sell and no pressure. They spent time seeing how I ran in different shoes to check my gait to ensure the right type of shoe. They checked the fit and made sure I was happy. This is why buying local is better than than online. I can’t recommend this place enough.
Hi Dan,
Just found your review, so sorry for not thanking you in person, and what a lovely review :-) x Thank you and i'll see you soon for Georges shoes! :-)
Fantastic experience: Really helpful and friendly. Will definitely be back
Look forward to seeing you soon Heather x
Fantastic experience: Great running shop and every time I go in I’m reminded why I need to shop local and not online.
Awww thanks Chris much appreciated x
Fantastic experience: A running shop owned and run by an ultra distance trail runner. The shop has a very good selection of trail shoes as well as road shoes - the prices are good too. Ample Free parking next to the shop. Highly recommended.
Thank you for your lovely review Dave, really is appreciated :-)
Fantastic experience: Very knowledgeable and very helpful.
Thank you Sean, hopefully we'll see you in the new shop soon. :-)
Fantastic experience: Great shop with very knowledgeable friendly staff. Ideal for all your running needs. Fantastic to be able to try kit on to help you decide. Great to be able to support a local business and they do mail order too.
Thank you Darren, look forward to seeing you in the new shop! x
Fantastic experience: This is easy advice....just don't go anywhere else! Shelli was so patient with me as I tried to find the solution to which trainers would suit me best. Shelli's knowledge, expertise and her wonderful manner made the whole experience a pleasure. Thank you
Thank you so much Tony was lovely to meet you and of course Willow and Bailey too! Look forward to seeing you again soon x
Fantastic experience: Popped in to get some advice on running trainers as I don't do many miles but when I do it's painful so decided to get a proper pair to suit my needs to see if it helps my running. What a friendly & helpful shop nothing was to much trouble. The nice lady looked at my gait while running & let me try on quite a few sets to suit my dodgy ankles. No pushy sales just a relaxed atmosphere. Definitely be going back. Thanks
Thank you for taking the time for a review it really is appreciated, hope your ankles are behaving themselves and running is a little easier for you.
Take care x
Fantastic experience: Lovely to meet Shelli and Lee after many recommendations from running pals. They were friendly and brilliant at sorting the right trail trainer out for me and it was in the sale which was a bonusThank you both so much I will definitely be back
Thank you Catherine and lovely to see you, looks like you've been getting plenty of miles in them :-) x
Fantastic experience: All I can say is wow. Absolutely brilliant experience, from walking through the door to leaving. Had a gait analysis carried out and walked away with a pair of running shoes. Would recommend this awesome place to a NY runners outthere.
Awww thank you Neil, love the review x
Fantastic experience: Brilliant shop and Shelly is so friendly and welcoming. Bought new fell shoes which are great. Update. Visited let's run for some more shoes, the shoes had a manufacturing fault and fell apart. Returned to lets run, they have returned them to manufacturers who have admitted the issue. Got a spare pair of shoes until the new ones can be sent out. Fantastic customer service. It shows use a good local shop. July 22 update. New Saucony Endorphin Trails collected yesterday and they are great fun to run in. Combine cushioning and speedroll makes them encourage you to run faster downhill. The cushioning helps absorb the stones and lumps giving a smooth ride. Thank you for the great customer service.
Thank you Ian, that's a really kind review. Shelli and Heather **Edit** pleased we could help, I couldn't have let you leave shoeless! x
Fantastic experience: Fantastic experience new to running and wanted some running shoes to help me.all the staff where there to help me find the shoes i needed to give me the support.i will be back in the future for my next pair.thank you so much
Thank you Kirsti, hope you're enjoying your running still, looking forward to seeing you again soon x
Fantastic experience: Top running shop! Great friendly advice for all abilities.
Thank you so much! x
Fantastic experience: Great. Top shop. Good prices, I nearly got carried away! Very knowledgeable staff who know their stuff and really help with certainly the shoe types, fitting, range, you name it.
Thanks Stuart, we're always happy for you to be carried away :-) :-) see you again soon x
Fantastic experience: Great shop with lovely staff. Bought my Hoka trail shoes from them last year along with my wind breaker and have worn them on countless runs. Staff have always been kind and patient when I’ve been in. Have all the gear you could need to enjoy running in the hills and countryside around Stokesley
Thank you Dougie, pleased they're getting plenty of use, certainly windbreaker time of year again now! Look forward to seeing you soon x
Fantastic experience: This place is so refreshing, I’ve had such a struggle getting comfortable trainers because I have really bad Plantar Facillitis, the staff here were so helpful. I came away with two pairs of really comfortable trainers that I’m really happy with.
Thank you Denise, hope it's settling down for you now. Take care xx
Fantastic experience: Fantastic friendly customer service. Great advice and knowledge. Harry was fantastic, very knowledgeable and nothing was too much trouble. Would highly recommend.
Thank you for the review Samantha, Harry will be delighted with his review! :-) x
Fantastic experience: Great knowledgeable friendly service. Got four trainer selected to try and was allowed to run outside to test them and pick my preferred. Thanks Lee and Shelly.
You're very welcome Nick, good to see you :-) x
Fantastic experience: Great shop and staff, fabulous help and advice. Fully recommended.
Thank you Adrian, really appreciate your review x
Fantastic experience: Very helpful and really encouraging for a beginner runner like myself who was a bit nervous about going into a proper running shop! Excellent advice and service and in a lovely little town as well. Thank you!
Thanks for the review Ellie (i always forget to check in with google-so apologies for the late acknowledgement).
Hope you've managed to keep up the running? The review is exactly how i wanted the shop to be as I know running shops can seem scary places. xx
Fantastic experience: I was served by young Harry, who I have to admit appeared very young so I was not sure about his level of competence recommending running trainers. I was very wrong in my first impression - he was extremely professional and knowledgeable and very patient. I took quite a while to choose the right shoes and he helped me narrow my choices down. Would highly recommend Let's Run in Stokesley if you are a beginner or a seasoned runner, you will not be disappointed.
Thank you so much for the review and taking the time to do so, Harry is very happy with his review too, and so encouraging for the younger members to receive that acknowledgement.
Take care x
Fantastic experience: First time visiting the store today and let's just say I'll not be going anywhere else in the future. The customer service and the stock here at Lets Run is absolutely unbeatable. I will be returning very soon.
Hi Matt, thank you so much for your review, and for bearing with us whilst we were so busy, we really do appreciate you taking the time to review. See you again soon Shelli, Lee and the Saturday boys x
Fantastic experience: Spot on, Shelley really knows her stuff. Can't recommend this shop enough, friendly, makes sure you get the right product, even had a few laughs while I was there. Thoroughly enjoyed my experience here and will be back... [EDIT] tested my new Inov8 Roclite 275's (which I bought the other day from Let's Run), today 04/09/2021 on the Flatt's lane Park run course...spot on, super comfy...think I've found my new trail shoes for the future. Thank you...
Thank you Denny, was great to see you :-) look forward to helping with road shoes next :-)
Fantastic experience: Staff are soooooo helpful and make you feel really comfortable whether you are just starting to run or an old hand just a great experience
Thank you Julie, lovely to be able to help, hopefully the new shoes are working for you x
Fantastic experience: Brilliant customer service when I bought new running shoes.
Thank you Nigel, hope you're keeping up the training. :-)
Fantastic experience: If you need any running gear and get great advice, even a dog harness fitting, this is the place to go!!!
Thank you Jon, we love a chat about kit or anything really, and dogs coming in are a bonus :-)
Fantastic experience: First time visit today, excellent service, very friendly and knowledgeable staff. Will be going back again in the future. Very friendly dog as well.
Thank you Nick, we really appreciate your review. Wren (the pup) is head of meet and greet. :-)
Fantastic experience: My first visit to Let’s Run. Only one word to say, brilliant. Could not have been made more comfortable and extremely friendly service. Bought two pairs of running shoes and Shelley made shoes they were the right ones for me. How many other shops can you try on outside before you buy. Extremely professional and brilliant knowledge. I left very happy and feeling we we’re old friends. Thank you and I will be back.
Hi Nick,
Look forward to your next visit, hope you're doing well?! x
Fantastic experience: Knowledgeable and friendly staff who are genuinely keen on ensuring that you get what you need... would recommend.
Thank you Jon much appreciated x
Fantastic experience: What a great experience in the shop today, took the wife for some road running shoes. The attention we were given by Tony was absolutely great, came away with a great pair shoes. Would recommend this shop 100%
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