Information about Rox Life
BN3 1DD, Hove
Opening hours
- sunday: 8h-12:30
- monday: 7h-20h
- tuesday: 7h-20h
- wednesday: 7h-20h
- thursday: 7h-20h
- friday: 7h-20h
- saturday: 8h-12:30
Our comment from FitFit UK about Rox Life:
Rox Life is a vibrant fitness studio located in Hove, United Kingdom, known for its dynamic classes and welcoming atmosphere. Users rave about the highly skilled staff and energetic trainers like Alex, who are dedicated to making workouts enjoyable and motivating. Many express how Rox Life has transformed their approach to fitness, with a wide range of classes including spin, boxing, and high-intensity workouts that cater to all fitness levels.
Highlights of Rox Life include:
- Diverse Class Offerings: From Box Signature to Spin, Rox Life provides a multitude of options that ensure every workout feels fresh and exciting.
- Community Atmosphere: Members appreciate the friendly and supportive environment fostered by attentive staff who remember names and engage personally.
- State-of-the-Art Facilities: The studio is known for its cleanliness and modern amenities, including excellent shower facilities and high-quality equipment.
While many guests have had wonderful experiences, a few have noted issues with customer service related to policies on late arrivals, emphasizing a desire for more flexibility in certain situations. However, the overwhelming sentiment is one of positivity, with numerous members expressing their commitment to returning due to the enjoyable workouts and camaraderie found at Rox Life.
Services, Machines and Guided Classes
Rox Life: Opinions
Fantastic experience: Top studio. Good workout and happy mood guaranteed.
Fantastic experience: Great staff, the trainers are skilled and professional. I followed Box signature and strike, absolutely great fun. Alex and Jordan both have great energy, they are kind, fun and excellent trainers. Couldn’t recommend it more ! I also enjoyed very much the abs/arms/arse class, varied, challenging enough and intense ! Finally, the new training studio across the road has all the equipment, the Switch class can hold up to 18 people easily, 6 stations, 2 rounds. You get your workout ! I’ll definitely be back !
Fantastic experience: Great studio - really friendly staff, fab classes, nice facilities - would recommend!
Fantastic experience: Fabulous Stretch and Flow class today with Laura, felt so calm and centred afterwards. Thank you!
Positive experience: The club is fine but I chose not to join because I'm not a fan of the hard sell.. It's never a great start to a relationship when you get lied to your face on your first visit about a 'one time offer - only available right now'... Which is also miraculously offered again in a sales call the following day..
Fantastic experience: Amazing classes, huge variety and such a professional team. ROX transformed our fitness/training and would recommend to anyone at all levels/stages in their journey
Fantastic experience: Definitely becoming my new regular gym
Fantastic experience: Great stretch and flow with Laura at Rox.....thank you!
Fantastic experience: Alex one of the owners is THE BEST PT, and he's at the top of the fitness game in Brighton & Hove. Highly recommended!
Fantastic experience: My go-to expert led workouts when in Brighton. Friendly and helpful with trainers there to make sure you work hard and have fun. Yoga, Switch, pilates and the signature Rox Beats... let's do this!
Negative experience: Very disappointing, I was rejected to join the class today because I arrived the centre more than 5 mins late. I squeezed this hour in between work just hoping to work out. It took a bit longer to park up the car. The class starting at 1230 and I arrived at the centre at 12.37. I know I should be on time but I have never expected it takes longer for parking today. And I don’t see why I couldn’t join the class because I’m 7 mins late. It’s never mentioned on the confirmation email. Plus it’s not like I’m hoping to join the class midway. Very frustrating Below is the second reply I have after I see comments from Rox, take a look at the screenshot i attached in case you want to know more I am disappointed to receive your response, as it does not adequately address the core issues I have raised. While I understand your perspective on safety and class disruption, your tone comes across as condescending and dismissive of my legitimate concerns. Firstly, the fact that your confirmation email mentions policies around late arrivals does not excuse the poor customer service I experienced. As a paying member, I expect a reasonable level of flexibility and understanding, especially for minor lateness. Your rigid adherence to the rules, without any consideration for the individual circumstances, is precisely the reason I felt frustrated and compelled to leave a review. Secondly, your assertion that "there will be a single person who reads your review and thinks it would have been reasonable or appropriate" for me to participate is presumptuous. Reviews are a reflection of personal experiences, and each customer is entitled to voice their perspective, even if it differs from your own. Furthermore, your claim that you "acted so fairly and in complete alignment with our terms" fails to acknowledge the emotional impact of your actions. Returning a credit does not undo the humiliation and disappointment I felt when I was turned away from a class I had paid for and was eagerly anticipating. I hope you can understand that my decision to leave a review was not a knee-jerk reaction, but a genuine attempt to provide constructive feedback in the hope that your gym can improve its customer service approach. I expected a more empathetic and understanding response, rather than one that dismisses my concerns and attempts to dictate the validity of my own experiences. I urge you to reconsider your approach and focus on fostering a more flexible, customer-centric culture. Maintaining rigid policies at the expense of member satisfaction is a short-sighted strategy that may ultimately harm your business.
Hi Wing,
I am sorry you were frustrated by not being able to take part in today class.
The Health and Safety of our members and team is our number one priority and as we explained at the time, being 7 mins late meant that you had missed the setup period, the warmup and part of the first track. As such, it would have been unsafe for you to take part in the class as the risk of injury would have been high and whilst this may be a risk you were happy to take, as a responsible business it is certainly not something we would allow.
In addition to the H&S concerns, entry into the class at this point would have disrupted the workout for every other person in the room; this is again something we wouldn’t be prepared to do because of one person’s lateness.
It is untrue to say that the confirmation email does not mention lateness; it clearly states, ‘if you arrive after the door has shut, you are too late to join’.
You also haven’t mentioned that you were offered a space in another class (starting in 8 mins) or that (even though you were at fault) we returned the credit to your account as a gesture of goodwill.
Whilst I don’t think there will be a single person who reads your review and thinks it would have been reasonable or appropriate for us to let you take part in the class, I am disappointed that given we have acted so fairly and in complete alignment with our terms, that your first thoughts were to jump onto google and leave us a poor review.
Fantastic experience: This is one of my favourite gyms I have ever been too. Every time I come in whether that is to pop in and say hi or to do a class the team is attentive and caring. The classes here are amazing from switch to box and cycle, I always leave feeling refreshed and energised. I used to think of the gym as a chore and when I started the classes here it showed me how fun exercise can be and leaves me wanting to come back for more. There is always so much energy with every instructor including Allan, Alex and many more. I would definitely recommend coming here 10/10.
Fantastic experience: The absolute best
Negative experience: Very rude experience, came in asking for a good deal on some classes for my partner and was totally ignored and had to just walk out. Shame
Fantastic experience: Absolutely love Max’s and Nick’s spin classes! A brilliant gym, great atmosphere and friendly staff
Fantastic experience: Alex's boxing classes are hands down the best in Brighton! I've been going for years and he brings enthusiasm and energy to every single class (dunno how does it ??). You leave feeling wasted, yet incredibly happy!
Fantastic experience: One of my favourite gyms I’ve ever been to. Never thought it was possible to miss being at a gym until I joined here. This place makes going to the gym enjoyable with addictive classes and fun workouts, plus friendly staff who are kind and helpful. Can’t wait to go again when next in Brighton. 10/10 would recommend
Fantastic experience: Awesome Gym, great facilities and spin classes with mental energy!
Fantastic experience: If you could bottle the enthusiasm, the energy & the drive of Alan & sell it - the world would be a happier place! His classes are always so motivational! He is one of your finest assets! Great studio…Great vibes….Excellent results!
Fantastic experience: Great studio with energetic and passionate instructors and a friendly team. The classes are challenging and there’s a nice variety which stops it from feeling repetitive, plus they are always accompanied with the best playlists. You need to book early- it gets popular (for good reason!)
Fantastic experience: Fantastic classes. Brilliant instructors, great sound system. Love this place.
Positive experience: Good spin classes and easy app to use to book
Fantastic experience: Aways a pleasure. We'll run and we'll maintained. Excellent teachers
Fantastic experience: Love Rox Life. Been a member for a year now and the people, the classes and overall quality is just top tier.
Fantastic experience: Barryline made me sweat like I had never sweat before, christ alive
Fantastic experience: I’ve been coming to Rox since the beginning of the year and it has significantly improved my mental and physical well being. It’s classes only with two fitness suites and all the trainers make you get the most out of every minute of the 45-minute workouts. All the staff are friendly, welcoming and always helpful. Do their free intro class and you won’t regret it.
Fantastic experience: I used to hate the gym and now I can't imagine my week without ROX. I originally joined to lose weight (12kg so far) but I have gained much more than I was expecting to - confidence, strength (mental and physical) and mates! This is what makes ROX unique. Jon, Alex and the team are incredible at supporting you to smash your goals while having fun with it (and the odd prosecco). The classes are high energy, inclusive, banging tunes and man they work you hard. The showers and dogs also deserve a special shout out!
Fantastic experience: Really nice place for fitness ! I was first time here , pump was a really nice class. Parade cycling was amazing , with performance and so driving Definitely will come again
Fantastic experience: Went to my first class at ROX the weekend just gone and had the best experience. All staff are super friendly and make you feel very comfortable. The facility’s are great and very clean. I’m very much looking forward to my next class!
Fantastic experience: I highly recommend this exceptional fitness studio. Brilliant, friendly and approachable trainers, happy clients, modern and clean facilities/equipment, along with a joyful community atmosphere make this one of the best places to train in Brighton & Hove throughout the week. Not only do I enjoy the variety of classes on offer and leave feeling great every time, I've also been fortunate enough to make so many valued friends over the last few years visiting ROX. It is such an inclusive place where anyone can have a positive experience and feel welcome. Has been a pleasure to be a member and watch it grow and evolve since opening. Jon, Alex and the team are fantastic people.
Fantastic experience: Rox is amazing ! Fabulous range of classes taught by amazing instructors. It’s also great to be welcomed by name on arrival. Showers fabulous. Shout out to Rox Run Class with Julia, Body Pump and Rox Ride.
Fantastic experience: Great range of high energy indoor and outdoor classes (inc Spin, Box, Strength, Running), lovely showers, lovely staff, pumping tunes and lots of smiles!
Fantastic experience: I’ve tried so many gyms in Brighton & Hove but Rox has this extra je ne sais quoi! The instructors are all amazing. They know their stuff. I’ve started with a few sessions per month, I’m now there most of my free time. They know how to make you feel good ! The spin sessions are just the best. Not to mention the special ones with a live DJ or Live Guitar player ! Body pump, box, or the Strength classes. Rox life is where I end up however I feel. But I know after my session I’ll feel amazingly well. Can’t recommend it enough!
Fantastic experience: What a great experience; my wife and I were visiting Brighton and looking to do a spin class. We chanced upon Rox Life and did a Saturday morning Baroline class; it was amazing: great workout, great routine, lots of fun and most enjoyable. Thoroughly recommended.
Fantastic experience: Love Rox! The best gym in Brighton & Hove!
Fantastic experience: Loved Tuesday’s session with Izz and DJ Mike White. Rox Life really does bring the soulcycle from Oxford street to Brighton&Hove!!!!
Fantastic experience: I've been an on-and-off member of ROX since it opened, and there are many, many reasons I keep returning to it. The staff are so friendly and accommodating to everyone, the classes well suited to all abilities (music is always the perfect BPM, too), and the trainers are top-notch and motivating throughout every class. What's more, the entire studio is incredibly clean (yep – even the changing rooms), and the facilities are so well thought out it genuinely makes ROX a joy to come to after a long day's work. I go for the spin classes, and the live band/DJ sessions – plus Prosecco Fridays – absolutely go above and beyond. I'd give 6 stars if I could, it's really THAT good.
Fantastic experience: Such an amazing gym, with a chic and energetic atmosphere. The studio lighting will motivate you to keep going and the instructors were informed, helpful and encouraging. I found the staff at Rox to be really welcoming for all levels, and the gym offered rally clean and well-equipped bathrooms. Excellent covid cautions in place. Everything you might want from a fitness studio and then some! Already planning my next trip back.
Fantastic experience: I signed up to Rox Life classes having seen them on the seafront during lockdown. I’m not a super-fit person and have never been to a spin class before so was nervous to go, however the staff/instructors could not be more friendly and approachable, often taking the time to individually ask how the class went, if we enjoyed it, helping you set up etc. I needn’t have worried about there being an intimidating atmosphere for a newbie to spinning. Highly recommend for all abilities and I have since bought another bundle to continue my weekly classes.
Fantastic experience: Cannot rate Rox highly enough, amazing instructors and classes, super friendly, and excellent customer service.
Fantastic experience: The gym that made me enjoy exercise. Excellent studio, centrally located with a great design aesthetic. Offers a range of classes to suit every goal. Staff are friendly, welcoming and attentive. Pre-lockdown I was here every day.
Fantastic experience: Max's strength is the ONE!
Fantastic experience: I absolutely love THE ROX ! I’ve tried most exercise classes in Brighton and rox life is by far the best. The classes are always really good fun and the music is always different and the workouts are non repetitive. The staff are super friendly and accommodating. I love the lights and music in both rooms so you can just sweat out by yourself and go for it. I can’t fault it at all and I’m very happy I found somewhere that makes exercise fun :).
Fantastic experience: A really friendly and welcoming studio. Good range of classes and highly professional trainers.
Fantastic experience: World class studio located in Hove. The spin classes with Barry and Caroline, Izz, Mitch, and Max have all been really enjoyable (and hard work!). Further, I'm really impressed by how clean the studio is. Jon and Alex do a really great job.
Fantastic experience: Went to an excellent spin class on Saturday. Great energy and music plus some cool studio lighting to exercise to. The staff were really welcoming to a first timer, helping set up the bike and providing towels and bike shoes. A great group workout. Would definitely recommend and will be back.
Fantastic experience: This studio is brilliant, modern and great fun. The various classes by all the instructors are awesome , hard work and they have built a real sense of community here. |It's made a huge impact on me and I've never been a guy who attends classes or a gym regulatory - This place has me hooked. All the staff are super friendly and couldn't do enough for you. PT sessions with Alex are unreal a structure built around you and what you want and need to... Oh and for you dog lovers it dog friendly just ask for Jon to look after your pooch he'd love to
Fantastic experience: I had so much fun yesterday training at Rox Life. I did two of Baroline's Ride classes and loved the friendly and fun atmosphere, great equipment and facilities. Very welcoming for a newbie to the gym and the area and will most definitely be back for more sessions.....
Fantastic experience: A thoroughly enjoyable experience. I recently attended two innovative classes delivered by the indomitable juggernaut of fitness training that is Baroline! An energetic live band during Ride and the use of headsets during Strength ensured that the classes were as fun as they were hard work. Nice facilities and a friendly bunch of people!
Fantastic experience: Wow, what a Fitness Studio! Clean facilities, nice amenities. Easy to follow online booking system. Friendly staff make sure that you have all you need for your fitness class: towels, etc . Took Baroline's cycle live, where you are motivated to give your all with the help of live music and cool light effects; simply amazing, can't describe enough, one has to experience for themselves. Also did the outdoor boot camp session by the ocean with Baroline; what a treat. Exercise instructions were transmitted through a Sennheiser headphone they give you, with flawless clarity... Time just goes too quick when you are having fun... Can't wait for my next sessions. Well done Jon, Alex, Barry and Caroline, and all
Fantastic experience: Went to Rox last Saturday to do a couple of Baroline's classes, fantastic. Great staff, lovely venue and best of all they work you hard but make it fun - the live instruments in the cycle class took it to a whole new level. Even though I don't live locally, will go back and would definitely recommend you try it out.
Fantastic experience: Great costumer service, really professional coaches, something completely new in Brighton in a really beautiful venue. Thanks guys
Fantastic experience: Cant recommend this gym enough. If you want to have fun, meet some great people and have a proper workout then this is the place to go. Best gym I've been too. Keep up the good work Rox!
Fantastic experience: Wonderful gym, great location, fabulous customer service and classes that work you hard but are fun at the same time. This boutique gym was a pleasant surprise, not only for the lovely instructors, but the management and facilities, both of which compliment the experience - I felt like a member of the family. The classes themselves were great fun, with some awesome sounds in the Spin class at 9.45, followed by some really challenging Strength work - I will most certainly be back for more :)
Fantastic experience: Fantastic, fun and friendly staff. Great classes with pumping music. Equipment clean and very good.
Fantastic experience: Friendly staff, great variety of classes and trainers. They work you hard. I’ve been a member of so many gyms in Brighton & Hove and always felt like there were only a couple of good classes on the timetable in any given week. At ROX every class and trainer is excellent. I struggle to walk home after Emily’s strength class, and sweat buckets at spin classes from Izz, Max and Barloine. Netty’s Flexibility class is also great. I particularly like that they have 2 classes every morning and evening - so if you work full time you can still make it to your favourite trainer’s class. What did I do before you ROX?!
Fantastic experience: Best. Gym. Ever. I treat this place like my living room (with added spin bikes)! Great spinning, boxing and strength classes. Really friendly and enthusiastic trainers. The changing rooms and showers are amazing with everything you could ever need. I can not speak highly enough of these guys!
Fantastic experience: This studio is fastly becoming my second home – from the day I walked in to enquire about joining I was made to feel very welcome and comfortable. The owners and fitness trainers are amazing and very helpful, the classes are varied and at convenient times of the day for my schedule and the studio itself has top class facilities. 10/10!
Fantastic experience: Where do I begin... This has became my all the time favourite place, I am obsessed. Rox has helped me become more fit and feel more comfortable. Alex, Jon and the whole team is absolutely amazing and always make sure that you are okay and always pay attention to you. The bathrooms are amazing and well filled with products that every woman needs which is again an amazing touch. The live band classes are also amazing and definitely worth a try! Will forever reccomend, Mo ❤️
Fantastic experience: My new favourite studio the friendliest and most motivating team, badass workouts, and impecable facilities. Classes are suited for all levels, I am a complete beginner and had never done a spin class or boxing or hiit and in every class I was made to feel so comfortable and had an absolute blast. If you’re considering giving Rox a try, just do it!
Fantastic experience: Highly recommend this place, great owners, great trainers, great music, great lights, great changing rooms with all the toiletries you need, great equipment and most importantly a great workout! Personal customer service too and everyone else you train with is so friendly. You won't be disappointed!
Fantastic experience: Incredible studio with excellent, accommodating owners. All kit is top of the range and the lights and sound are spectacular. Members are super friendly and make you feel very very welcome from day one. The perfect place to go if you’re intimidated by the idea of doing fitness classes... no matter how long it’s been since you last exercised :)
Fantastic experience: Absolutely love this place! Super friendly staff, amazing instructors and classes to keep you motivated! A top of the range fitness studio with great music, lights and challenging workouts! Would highly recommend!!!
Fantastic experience: I hate working out and these guys make it fun even for a lazy git like myself
Fantastic experience: Wow... Incredible service, attention to detail and level of instructors make for an amazing experience. So great to see a London quality studio here in Brighton. Definitely be joining up.
Fantastic experience: Happiest club I have ever exercised . Such great friendly vibes with an amazing studio lights and sound system. Changing rooms and all round customer experience is top end . Great value for money. Love this place.
Fantastic experience: Small but perfectly formed boutique gym! Fabulous changing facilities with everything provided: really big and great quality fluffy towels as well as sweat towels, loads of toiletries, hot powerful showers, water provided etc. I did two classes on a Saturday AM - spin and a HIIT class and both were great and a really decent hard workout. The studio lights are great, the music good and loud and the trainers friendly and encouraging. The HIIT class was classic circuits with lots of kit which I found tough but enjoyable - and again the trainers are really good with helping with technique and pushing you on. Can definitely recommend this place wholeheartedly.
Fantastic experience: Best work out in Brighton by a mile!!!
Fantastic experience: Really enjoying ROX so far, smart and concise classes for all abilities.
Fantastic experience: A great gym in a busy part of Brighton providing spin classes , HIIT classes and box exercise classes. Excellent instructors in a clean affordable gym.
Fantastic experience: This gym just opened, I went to their first ever boxing class today and loved it. Brilliant equipment in a super cool studio, lovely reception staff and excellent instructor. Can't wait to go back!
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