Information about Off The Rails
SW11 2NU, London
Opening hours
- sunday: 9h-20h
- monday: 7h-22h
- tuesday: 7h-22h
- wednesday: 7h-22h
- thursday: 7h-22h
- friday: 7h-22h
- saturday: 7h-22h
Our comment from FitFit UK about Off The Rails:
Off The Rails is a vibrant and friendly dance studio located in Clapham Junction, London, offering a wide variety of dance classes suitable for all levels. Users rave about the positive and welcoming atmosphere, highlighting the energetic instructors who make every session enjoyable. Many have expressed how this studio has become a cherished part of their routines, fostering a sense of community and friendship among attendees.
Highlights of Off The Rails:
- Inspiring and enthusiastic instructors who create a fun environment.
- A diverse range of classes catering to different skill levels.
- Private lessons available, including for unique occasions like weddings.
- Supportive community that helps boost confidence.
- Flexible class options, including online formats for convenience.
Although some users have expressed frustration regarding the strict no-latecomer policy and difficulty in finding the studio initially, they still emphasize the overall enjoyable experience and the dedication of the staff. With positive feedback outweighing any negative comments, Off The Rails is highly recommended for anyone looking to dance, have fun, and stay fit!
Off The Rails: Opinions
Fantastic experience: Done my first Dance Cardio class at Off The Rails Studio with Pedr who was covering today and LOVED it!!
Fantastic experience: The loveliest and most friendly dance classes, with great teachers and excellent choreography - highly reccomend for the classes, workshops and the private lessons!
Fantastic experience: Such a welcoming and positive atmosphere! The instructors are full of energy and make every class so much fun. I always look forward to coming—it’s the highlight of my week. Great variety of classes and an all-around amazing vibe!
Fantastic experience: We scheduled a private dance class and Missie taught us our wedding dance. It was so much fun and we loved surprising our guests on the day. We both have two left feet but with Missie's help we managed it! Thank you so much. Sorry this review is a little late.
Fantastic experience: I love coming to off the rails! The staff are so fun and friendly as are the other people who attend the classes. Always have a great time and see a difference in my fitness and strength! Will always recommend! Thank you
Fantastic experience: OTR is a friendly and welcoming studio! It’s really unique as it caters well to new beginners in dance looking to build confidence. Missie the studio owner brings her full self to classes and is remarkable.
Fantastic experience: The cutest studio with the best vibe! After more than 10 years away from a dance studio, I stumbled upon this hidden gem late last year—and I’ve been coming back every week since!
Fantastic experience: I currently live 10 minutes away from the studio and might have to move soon. Off the Rails is so important to me that one of my considerations is how far away I can be from the studio! I love the teachers and have found a little community amongst class-goers. This is a ray of sunshine and made me fall back in love with dance. Thank you OTR!
Fantastic experience: I have been coming to off the rails dance studio for just over 2 years now and have been fortunate to attend many of their classes it’s a range of teachers. Every single one of the classes I have attended has been incredibly fun but also physically challenging, everything you want from a dance class really. I have also made good friends from attending these classes and it has been miraculous for my mental health. I hope to continue with the studio for many years to come xxx
Fantastic experience: I recently tried my first class at OTR through a class pass free trial. It was great, easy to find outside CJ and then signs on the door made it clear. The receptionist was very welcoming knowing it was my first time. I really enjoyed the class, getting back into dance for the first time in a while. A supportive group of women. I have now booked a 2 month package direct through the studio, but appreciated class pass in helping me try this out. Definitely recommend
Fantastic experience: Love this studio so much! Brightens my day every week, always the best vibes and must fun and supportive atmosphere!! Perfect for anyone who loves to dance, whatever your ability.
Negative experience: Super hard studio to find, arrived 4 minutes late trying to find it and you have to step through a class to get into the studio - which is nuts. I was only informed of the late policy when I arrived and they have an automatic cancellation fee that they charge you through class pass if you don't show up. The most inflexible dance studio I have ever booked a class through. Please turn off the ability to book classes within the hour before as there is not enough information sent to us to tell you that you are this inflexible
We're sorry you found the studio hard to find and didn't know about the late policy - as mentioned to you on arrival our directions and late policy are stated clearly on the following: website, T&Cs, ClassPass page, booking confirmations and booking system. We're sorry if you felt that it wasn't clear. As stated on the above, you'll know we share the space with a CrossFit gym and there's a designated walkway to get through to our space - we're sorry the studio isn't it's own space, unfortunately as a small business this wasn't financially possible and our only option was to share the building. As you'll have seen the studios, once inside, are separate to the gym.
Booking through ClassPass is separate to booking directly through the studio (we don't charge a fee for not attending the session) - if you have an issue with this I recommend taking it up with them directly.
When booking all the information is sent through immediately (this may not be the case with ClassPass and again something you will have to take up with them directly - they are a different business and simply have spaces in our classes), therefor we will continue to have the 30min book on before class starts to allow flexibility for people who may want to book last minute.
I'm sorry you feel this way about the studio and I wish you all the best on your dance and fitness journey going forward.
I'd like to remind you that we're a small business that relies heavily on reviews, before reviewing in haste and frustration when it's no fault of the studio especially when you requested could we sign you in and waive the fee for you so you don't get charged.
Negative experience: Not a great experience, can’t recommend.
This review has been reported as we have no record of anyone called Matt P having attended the studio or a class. Nor have we had any interaction with anyone called Matt P raising a complaint or otherwise.
Negative experience: Excessively harsh no-latecomer policy - think twice before booking! I had my first class with “Off the Rails Studio” in Clapham Junction booked for this week and I was really looking forward to it. Unfortunately, my train was unexpectedly outright cancelled and I had to take the next one, as part of my 40-minute journey to attend the class scheduled at 6pm. I miraculously still made it for 18:02 and was not permitted by the staff to queue with the other attendees waiting in front of the room. I apologised for being late and explained my situation, but was told by the unfazed staff that no later-comers were permitted, despite the fact that the class clearly hadn’t even started yet. This was a real low blow for me, as I had booked this particular class several days in advance and was excited to try out this studio for the first time. I guess I’ll never know, as I won’t be booking with “Off the Rails Studio” at Clapham Junction any time soon. I frankly did not expect such hostile and completely unwarranted treatment for an issue I had no control over and that could have been easily remedied with a little compassion for a frazzled and apologetic customer. Never mind the 40-minute journey it took me to get to the studio in the first place. I’ve written this review to warn anyone from booking a class who isn’t 100% certain that they can attend on time. Train cancellations or apologies for being 2 minutes late do not count. Oh, but the class won’t even start on time… ah well.
I'm sorry to hear you're not happy with the latecomer policy we have at the studio and understand your frustration given the time it took you to get to the studio. We pride ourselves on being a very welcoming, friendly and open safe space, so to hear you had this experience is quite shocking and these are words that have never been used to describe our receptionists/instructors before. The latecomer policy is in place for not only health and safety reasons but also to minimise disruption to the rest of the class - it's not fair on our other clients or the instructor leading the class. I can see you booked through ClassPass for your session with us - it is clearly stated on the booking page, the confirmation, our ClassPass studio profile, website and also email reminders that latecomers will not be admitted into the class and the reason why. As much as the issues with the train weren't your fault, they are also not the fault of the studio.
On arrival at the studio your class had already started - it was taking place in Studio 3 (the window in the wall) and started on time. The people you could see were waiting for something separate and going into Studio 2 - nothing to do with your class. Your class had already started - I apologise if this wasn't clear, but the people waiting were not people for your class.
As I've said, I understand your frustration given the time it took you to get to the studio and that you've left a review when not satisfied with the outcome, but it can be incredibly detrimental to a small business and the staff members involved. You could have emailed the studio to discuss with myself, as suggested by our receptionist, but you chose not to - this is the first I've heard from you. Our staff, and any employees for that matter, are human beings doing the best they can to provide a service that's fair and abiding by the studio policies - I've since received unprompted feedback from clients who were present yesterday that the way our staff were spoken to yesterday wasn't in the nicest manner - please remember they are just doing their job and we have a zero-tolerance policy for rudeness, however frustrated you may be.
I'm sorry you won't be attending the studio again and wish you the best on your fitness journey.
Missie (Studio Founder)
Fantastic experience: Super fun classes with a variety of options/styles, enthusiastic and lovely teachers and a welcoming, friendly vibe!
Negative experience: I’ve enjoyed the classes but just had a disappointing experience. Due to overground disruptions, I had to take the bus instead and was literally 4 minutes late and they didn’t let me in. I have been charged for the class and no refund or accommodations can be made. I requested profusely. I asked if I could attend the next class instead and was told to book it fresh - thus still having my money wasted. There is no contact number on website or Google page to get in touch in such cases. I messaged on Instagram to check if I would be let in and got no response. So, I spent half hour running to this class and didn’t get in. Some leeway and understanding would go a long way, especially in cases that are out of our control. Update: I got a call from an instructor from the studio who was concerned about their Google star rating and not the negative experience I had. She kept reiterating how it’s harmful for a small independent business, and when I pointed out that the monetary and time loss I had as an individual with a limited disposable income due to the studio having no room for leeway, understanding (thus making them act like a big corporation rather than an indie business), she got appalled and said that that was ‘hurtful’. I also pointed out that I’ve witnessed dance instructors and other clients enter late so I thought there would be some leeway. But I didn’t want to name anyone because I don’t want to jeopardise anyone else’s relationship with the studio. I was firm but polite through the call. She kept getting agitated because I didn’t want to remove this review as everything I wrote is factually correct and I am well within my rights as a client to. She got aggressive and sarcastic, raising her voice, saying ‘I’ll give you an extra class pass, will that make you happy?!’ And that’s when I decided to say ‘Okay fine bye’ and end the call because I got very uncomfortable and stressed. I emailed them to say I don’t feel comfortable returning to the studio and requested a refund for at least the 2 remaining class passes I had in my monthly membership (~£30) and they’ve refused. So I’ve spent £75 on 2 classes I attended this month. The studio seems great as long as you’re having a positive experience, but they’re unable to manage any concerns clients may raise.
We're very sorry you feel this way and that you feel let down by the studio. We have a strict no-late policy, that is very well advertised on the website, booking system, confirmation correspondence and our T&Cs, as it's incredibly disruptive to both teachers and clients for latecomers joining class as well as it being a health and safety risk. As also stated in our studio policy, if you're late or unable to make the class (with less than 12-hours notice) you do lose the session - this is standard practise across studios in London (some studios in fact charge a late fee in addition).
We received your message into the studio Instagram twenty minutes before the class started, so apologies it wasn't picked up in time, being a small business the account isn't continually monitored.
We understand the issues are not your fault, but they are also not the fault of the studio and therefor this 1* review feels incredibly unjustified and can be very detrimental to a small business.
Update: Once again, we're very sorry you feel this way. The person you spoke to was myself, the owner, as I wanted to escalate the matter and check you were OK, having seen the review you posted. It was a shock to see the review having had no correspondence with you prior and you having enjoyed many classes at the studio. As mentioned both over email and on the phone we have a very clear policy in place and it wouldn't be fair on our clients to not implement the same policy throughout. The policy is in place as it's incredibly disruptive to both teachers and clients for latecomers joining class as well as it being a health and safety risk - I hope you can understand this.
I was trying my best to rectify the situation with you over the phone and am incredibly sorry if it came across as anything more than trying to help - please be mindful when 'quoting' what was actually said and the way you portray another human being. You were offered an additional class, but sadly you ended the call abruptly before we could discuss this. It was a similar abrupt situation with our reception staff on the night you were late.
I understand wholeheartedly the issues of transport are not your fault and how frustrating it can be, but they are also, by no means, the fault of the studio or our reception staff. Leaving a 1* review to a small business that relies on reviews for promoting the business is very harmful and can have a major impact. We are always open to discussing any issues you may have, so I wish you had come to us first rather than simply leaving a 1* review considering you've been and enjoyed several classes with us to date.
We really hope you'll come back to the studio, but if you no longer wish to return, I wish you the best of luck on your dance and fitness journey moving forward. Our door will always be open to you. Many thanks, Missie
Fantastic experience: I feel so lucky that I found Off The Rails - it sounds over-the-top but I can genuinely say it helped me re-find myself and has been a game changer for me. From the moment I walked in it was clear that this was a space where everyone was welcome and that having fun and being yourself is encouraged. I've had great, fun workouts and had a blast and feel like every week I'm going to see some friends. It's the best.
Fantastic experience: We can't recommend Off the Rails enough! What a little gem in SW11. We both have two left feet and were feeling very nervous about having to dance in front of family and friends. While we could only fit in two lessons before our wedding, we somehow managed to pull it off with Missie's miracle work! She's attentive, professional and a ray of sunshine. She even made sure my dress would work with the moves - modifying where needed. Not to mention the team there are always smiling and so welcoming! If you're looking for help with your big day, do it! It was the best decision. We absolutely loved it. Thank you so much.
Fantastic experience: Such an awesome space. Mum & baby classes are such a good way to keep fit but also something stimulating for the little one. Missie fab at keeping you motivated!
Fantastic experience: Epic studio, epic community, epic coaches. Cannot recommend highly enough
Fantastic experience: The energy of the founder Missy is enough to pull you in. A delightful small independent business nestled under Clapham Junction station. A true hidden gem if you enjoy sweating ❤️
Fantastic experience: I miss this space so much since moving out of London! If you're looking for positive attitude, warm welcome, fun times and a brilliant workout, look no further. Off The Rails is the best place ever! I would go anytime I was feeling down and always left so pumped
Fantastic experience: A really wonderful studio, super welcoming and I loved the baby class. So hard to find a space to work out with a little one. Missie is fab, she gets you sweating and even helps with the babies if getting fussy. Couldn’t recommend enough
Fantastic experience: fantastic atmosphere, great fun!
Fantastic experience: I love attending dance classes with Missy and G! They are bubbly and welcoming, and talented choreographers. Great for new and experienced dancers
Fantastic experience: Good
Fantastic experience: Honestly just the best studio. OTR is amazing for any level of dance experience, but particularly those of us who fancied dipping our toe back into the dance world after a few years (15 of them...) off. The instructors are all brilliant and have the most infectious energy. I'm working my way through all of the different classes at the moment and have loved every single one!
Fantastic experience: You won’t find a better studio. Flexible with whatever your needs are. They are quick to reply and very friendly. I’m so glad I gave them a chance. I haven’t felt this happy, energetic and it’s budget friendly. Thanks so much for making me feel so comfortable. Location is amazing too very easy to get to
Fantastic experience: Awesome studio with great flexible classes for all abilities. Lovely teachers and great community.
Fantastic experience: The most friendly and inclusive and fun dance studio EVER!! Dance studios can be scary when you haven’t danced in a while but Off The Rails is literally..the BEST
Fantastic experience: A great studio that offers drop in dance classes of all types. The teachers are really supportive and make it so much fun! Missy also offers lessons for your first dance at your wedding. She choreographed a beautiful dance that fitted both our dance abilities and that we could perform on the day without any anxiety. It made for such a special moment at our wedding and beautiful photos. Would really recommend!
Fantastic experience: I've been attending classes at OTR since 2019 - what has kept me coming back is the consistent "feel good" atmosphere, a full timetable of evening classes most days of the week, longer workshops on occasion, a thriving dance community, and excellent value for money! All the teachers are super friendly and supportive, you can't help but smile as you dance! Since the pandemic, they no longer allow walk-ins (like many establishments) so you do need to create an account and book/pay online. The studio recently underwent a huge refurb but looking fab so far! Keep up the good work everyone!
Fantastic experience: Friendly community and a super fun mix of classes. Missy, Gee and Jeff really go out of their way to make you feel welcome ♀️
Fantastic experience: Never been - but take part in the online classes. The instructors are great. V friendly.
Fantastic experience: I organised a private class for my husband's birthday (with a group of complete beginners) and we had the absolute BEST time! Gee was incredible and made it soo fun and accessible. They personalised the whole thing and made the best mixup song for our main dance routine. Missy was so fantastic to deal with. I am definitely keen to go back and would recommend it to ANYONE!
Fantastic experience: OTR doesn't just offer fabulous dance and fitness classes - it's a fantastically friendly, warm and supportive community too, with all levels of experience welcomed. Definitely recommend giving it a try!
Fantastic experience: Love these guys so much, they have kept me sane all through lockdown with their energy, enthusiasm & love. They are forever reinventing the wheel to coincide with covid rules. Classes on zoom, YouTube, IGTV live, socially distance car park classes come rain or snow. Always something to suit your mood ( relaxed or caffeine fuelled hyper) always creative & varied, always professional even when dressed as an avocado or a turkey. Roll on May 17th & a step closer to normality Thank you Missie & Gee xx
Fantastic experience: I joined OTR just over a month ago after taking a private class for a friend's birthday and it has been one of the best decisions I have made in a while, I wish I had joined at the start of lockdown! Their Zoom classes have been a super accessible and inclusive way of staying fit and active whilst also having a really fun time. I cannot recommend them highly enough for amazing, confidence boosting classes with the loveliest of teachers!
Fantastic experience: Cannot recommend enough. The community is amazing, it’s so inclusive and friendly. No judgement here. Plus Missie and Gee’s energy is so infectious. I loved going before lockdown but it’s honestly what’s kept me going through 2020.
Fantastic experience: Zoom classes with Off The Rails have been fantastic during lockdown. Missie has so much energy and keeps things fun - super encouraging! Also really helpful when I mess up booking and speedy at replying to messages. I love Jeff's SwingTrain class on Monday evenings and totally recommend that. It's not only about exercise and fun but also about community and making new friends. I went to the studio in person a couple of times in early 2020 and it's in a great location. Sign up for the emails - they make me smile :-)
Fantastic experience: As a beginner to dance I started going to off the rails a year or so ago and have loved every moment since - they have a great variety of classes, all (ok, most) of which will make you forget you’re even doing exercise. The instructors are brilliant. Most importantly the classes are a welcoming, fun and energy creating environment to be in - both in person and on Zoom.
Fantastic experience: Just a genuinely amazing studio; it's so friendly and inclusive, all the instructors have an infectious energy that makes everyone smile, such a great set of different types of classes with patience and modifications for every level. There are also online options for people who have ridiculous work timetables like me! Would 100% recommend - thank you OTR for being incredible!
Fantastic experience: A really welcoming studio with a fantastic variety of classes and super motivational teachers. The most fun you can have staying fit!
Fantastic experience: Great studio with amazing and super friendly staff. All welcomed
Fantastic experience: Off The Rails studio is a fun and friendly place to learn new dance styles and make friends. The community of women and men are welcoming and supportive. The classes are affordable and all levels of dancers can attend. The classes are also on zoom so you can learn from the comfort of your home if that's more your style!
Fantastic experience: Love the classes here!!!!
Fantastic experience: Welcoming, great teachers and reasonably priced.
Fantastic experience: Possibly my favorite place in Clapham Junction and in London actually! ♥️ Classes are always fun and stress-free and Missie is really funny and entertaining and full of energy. Online classes now available internationally on Instalive (@offtherails.studio) and Zoom too!!
Fantastic experience: So many interesting and fun classes!
Fantastic experience: I drive 45-60 mins to get to this place...that should say it all....
Fantastic experience: Outstanding classes, fun routines and welcoming teachers. This place is perfect for all your dance, fun and body positivity needs. You won't regret checking it out!
Fantastic experience: Best dance and fitness studio in London, and probably in the world! Great teachers and such a nice atmosphere
Fantastic experience: Really enjoyed the yoga and felt very welcome. Missie, the owner is lovely and full of energy.
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