Information about The gym
Join The Gym Group for a wide range of classes and high-spec equipment. With flexible memberships, our 24-hour gyms are the affordable choice. Join today!
Our comment from FitFit UK about The gym:
The Gym, located in Derby, United Kingdom, is a great destination for fitness enthusiasts looking to train, make friends, and get fit. Users describe it as a lovely gym with a friendly and welcoming atmosphere. The staff, including trainers like Nelson and Iggy, are recognized for being brilliant and supportive, providing classes that are both challenging and fun.
Many patrons appreciate the gym's cleanliness and 24-hour access, stating that it offers good equipment for both cardio and weight training. The gym's affordability is also highlighted, with users mentioning that it provides excellent value for money.
While the gym can get busy during peak hours, most users find that the overall experience is positive. Here are some standout features of The Gym:
- Great Atmosphere: A friendly and clean environment is consistently praised by users.
- Excellent Facilities: Wide range of equipment and 24-hour access make it convenient.
- Affordable Membership: Users find the pricing reasonable compared to other gyms in Derby.
- Supportive Staff: The friendly and knowledgeable staff are always ready to assist.
- Positive Training Experience: Engaging classes and personal training sessions receive favorable reviews.
However, it's worth noting that some users have reported issues with busy hours and maintenance concerns regarding certain equipment. Despite this, The Gym offers a solid option for fitness in Derby.
The gym: Opinions
Fantastic experience: Great place to train, make friends and get fit
Fantastic experience: Lovely gym within Derby.
Fantastic experience: Nelson and Iggy are absolutely brilliant trainers. They’ve been consistent since I’ve joined the gym. Their classes are always challenging and fun. Well done guys :)
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Fantastic experience: One of the best gyms in Derby
Fantastic experience: Good gym
Fantastic experience: As a whole the gym has a very pleasant aura
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Fantastic experience: Quite a good gym good stuff and loving with good assist, as a new gym person the help from staff made it look like I have been going to the gym my whole life.
Fantastic experience: Great gym. I hope Cain lowe has many successful years at Derby gym group.
Fantastic experience: good facilities, friendly staff. does get very busy
Fantastic experience: Gym is good , people are nice, move your ass to the gym
Fantastic experience: The lady in the Reception was professional and knowledgable
Negative experience: crap, let's respect each other, you can shave at home, and the kids who come to the gym, I don't know why they sit and smoke e-cigarettes
We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Derby is made aware of your thoughts.
Fantastic experience: Great friendly place i go nearly every day good equipment clean and tidy
Fantastic experience: Nice clean gym friendly staff 24hr access is great for me
Fantastic experience: I have recently re-joined the gym after many lazy years of being a couch potato. The gym is a bargain in terms of the monthly fee, it has all the facilities I need for cardio exercises and weight training. It is very close to where I live and so many people from within my community use it. Friendly staff and members, can get busy from 5pm onwards most evenings, you just got to be patient and wait a short time for the machines you want to use, overall very happy and even happier with the monthly price.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: I had a truly awful experience with The Gym Group and would not recommend them to anyone. They took money from my account without my consent, and when I reached out to customer service to resolve the issue, I was met with terrible support. They refused to refund the unauthorized charge, and their customer service team was unhelpful and unresponsive. The whole experience felt like a scam, and their billing practices are highly questionable. Avoid this gym if you value transparency and good customer service.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: I had a truly awful experience with The Gym Group and would not recommend them to anyone. They took money from my account without my consent, and when I reached out to customer service to resolve the issue, I was met with terrible support. They refused to refund the unauthorized charge, and their customer service team was unhelpful and unresponsive. The whole experience felt like a scam, and their billing practices are highly questionable. Avoid this gym if you value transparency and good customer service.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: I had a truly awful experience with The Gym Group and would not recommend them to anyone. They took money from my account without my consent, and when I reached out to customer service to resolve the issue, I was met with terrible support. They refused to refund the unauthorized charge, and their customer service team was unhelpful and unresponsive. The whole experience felt like a scam, and their billing practices are highly questionable. Avoid this gym if you value transparency and good customer service.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: I had a terrible experience with The Gym Group and would not recommend them. I noticed that there was no direct debit set up on my banking app, yet they still charged me on a random day without my consent. When I called their helpline to ask about this, they disconnected the call. I was just trying to understand why they took payment without my approval, especially since it wasn’t even showing in my app. Very poor customer service and questionable billing practices.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Went back to the gym after 1 year and wow what a change. More machines and extra bench press. Can accommodate more people. Also a punch bag.
Positive experience: Nice place to get fit
Fantastic experience: I've been with GymGroup for 6 months now and It's been great so far. Good machines, good atmosphere. Everybody's minding their own business. Not many people filming or vlogging which is a blessing. I like it overall.
Positive experience: Decent equipment, not complaining
Fantastic experience: Busy gym, but good overall ! Huge parking +1
Hi Dusan Cech, thank you for your feedback. We're really happy to read that you were satisfied with your gym experience, and will be using your feedback to better understand where we are hitting the mark with members, and improve our experience overall. Thank you for letting us know how we were doing, and we look forward to seeing you in the gym soon!
Fantastic experience: Located quite close and easy to access but a great environment
Negative experience: Average at best—gets the job done, but nothing more. Better, cleaner, and more equipped options are easily within reach!
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Fantastic experience: The team is super friendly, the equipment new and clean. I like it
Fantastic experience: Great place to go and the staff are very friendly
Fantastic experience: Bright and clean, great gym
Fantastic experience: Great space not to near to each other but also able to talk to each other! Friendly and helpful
Fantastic experience: Love this gym but It would be nice to put a machine that focus only on your rare end.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: This is my 2nd week after moving gyms, reason I changed is that the off peak membership offers brilliant hours to go to the gym and the price per month is better than anywhere else in Derby. It's big, all on one floor, clean plenty of equipment and got to say so far so good..
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Fantastic experience: Very good quality Gym. The people here are very friendly. The equipment is always free 99% of the time I am able to jump on the machines and get my desired weights straight away. The people here are very friendly and they’ll always be willing to help you out. The prices are also the best in Derby, based on your different plans you can get training aswell. Brilliant.
Positive experience: Its a nice gym inside is alright its 24 hours as well but it smells when you go into those entry gates
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Fantastic experience: Such a good gym. Good selection of machines and friendly staff and people
Positive experience: Wonderful place to be in to get your fitness training
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Positive experience: Great and amazing. The yanga machine is still broken to this day
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We're pleased that you've given us more information to continue to improve the experience our members get at The Gym Group Derby.
Positive experience: going here for 2 years almost, good affordable gym has everything you need
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Positive experience: I have the off peak membership so it £15.99 and I can’t go 4-8pm in the weekdays. So I come before work in the morning and anytime at weekend and it has never been to busy. The equipment is good and kept neat and tidy. It is a basic gym but has all you need.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Love this gym, clean, easy access, good equipment, and brilliant price.
Fantastic experience: Attended a gym class here and it was good. Place is clean , music is right. Just enough people, not too crowded. Gym instructor was great also. I recommend.
Fantastic experience: Great atmosphere and friendly staff, always nice and clean and a great range of equipment :)
Fantastic experience: Good gym and atmosphere, Ellie was very friendly and welcoming.
Fantastic experience: very good atmosphere and good attitude from the staff. Im Happy with Gym Group Derby
Fantastic experience: Really nice staffs, always willing to help and communicate with people in the gym
Fantastic experience: Good gym, always clean. The staff is great and always ready to help. Sometimes it gets busy so you have to wait for some of the more popular machines (the Smith, for example) but, all in all, great experience.
Fantastic experience: Great gym, lovely clean and superbly helpful staff!
Fantastic experience: Good gym, has all the equipment you need
Fantastic experience: Good environment and Excellent place ! I LIKE IT absolutely I recommend The Gym Group !
Fantastic experience: The gym staff are friendly and the gym is looked after well
Fantastic experience: Enjoying using the gym and classes so far!
Fantastic experience: Amazing experience at the gym, very affordable and all the staff are friendly , approachable and accessible. The interactive challenges that they have at the main entrance are fun!! All the equipment and facilities are clean and safe. The gym is in a good location as I can easily walk to it.
Fantastic experience: Very safe environment and staff are very lovely and welcoming. Would definitely recommend thos gym 100%.
Fantastic experience: It is a good gym, in addition to being a gym with good quality and 24-hour hours, it has high-quality machinery, it provides a safe place in which it makes you feel very comfortable, it is very good, I recommend it.
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Fantastic experience: Really good gym, great equipment. Staff and peers are all lovely and every helps each other if needed. I’ve been training with Nelson one of the PTs at gym group and proper enjoyed it. Very nice guy and funny, makes you feel a lot more motivated to go to the gym. Highly recommend him to anyone looking for a PT:)
Fantastic experience: Great Gym. Welcoming to people of all abilities. Wide range of equipment and facilities to match. Nelson Newbury delivers a fantastic PT service.
Fantastic experience: Great gym, friendly and knowledgeable trainers. Really enjoy all of the classes!
Fantastic experience: Katty is the best PT ever.
Positive experience: Honestly the PTs are welcoming and friendly to talk to The Classes are really Good
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: A great atmosphere and plenty of great support and advice from the PT’s, very welcoming and adaptable to help you meet your goals
Fantastic experience: Always good fun challenges here
Fantastic experience: Very nice atmosphere, ellie was very nice and helpful
Positive experience: Been attending this regularly for over a year now, The equipment is fine and theres lot of it so waiting for a set rarely happens. Wicked staff, big love to Iggy, Cat, Ellie and the team
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Have been going gym for over a year, just moved to derby, as a person who has been to many gym groups over the last year, derby is definitely one of my favourite. It’s always very clean and quiet, only thing I miss is the hip thrust machine
Fantastic experience: The gym group staff are the best, so supportive, helpful and friendly! Make you feel at home and comfortable to be in their facilities.
Fantastic experience: Superb, I would invite a friend one to try this out.
Fantastic experience: Cain is very friendly and polite and will do what he can to help with any problem ! Would like for there to be a Big gym rig/racks put into the gym while getting rid of the unnecessary abundance of certain equipment, Thanks.
Fantastic experience: Great gym with a nice atmosphere. I did a PT session with Cain and found it very helpful
Fantastic experience: Amazing gym, with very good staff helpfull, and there when you need them specially Cain very nice and wholesome guy thanks for the awesome experience
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Fantastic experience: Great equipment, excellent staff. All at a hreat monthly rate
Fantastic experience: Fine girls, good equipment, nice people. I highly recommend this gym it is perfect to get the nice summer body you want. LIGHTWEIGHT!!
Fantastic experience: Has everything you need and a very friendly environment:)
Fantastic experience: Lovely staff, great set of equipment
Fantastic experience: Great gym with plenty of equipment
Fantastic experience: Great gym, friendly staff and the manager Iggy is always around to help and explain the uses of equipment. Equipment is always routinely cleaned which is great
Fantastic experience: Great classes and trainers Caine pushes me to the max with great encouragement constantly needs ro lay of the burpees though
Fantastic experience: Kane is top trainer . Top at his game . Takes classes very well . Weldone to him
Fantastic experience: This is a clean, modern gym with good facilities and friendly staff.. A special special shout out to Iggy, cat and Cain they are best of the best and are always very helpful.. The atmosphere is pleasant and patrons in the gym are friendly. It's a pleasant place to work out. Ps we could do with some new equipment though #Legs
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Fantastic experience: Classes are amazing, led by really good instructors. Nice and clean, love coming to this gym
Fantastic experience: Great gym friendly staff, good equipment
Fantastic experience: I started 2 months ago and I love it here
Positive experience: Great value for money gym. Always clean, tidy and spacious areas to workout
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Fantastic experience: Amazing place. Flexible times and lots of equipments.
Fantastic experience: I went for a look around the staff member who showed me around was very polite answered all my questions and more and had a good relationship with the client's that was at the gym Great facilities not too bad of a place if i dont say so myself
Negative experience: Worst gym ever been. Don't have a hand proper hand sanitiser. No complaints line.
Hi, hope you are well.
Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products.
We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit.
Fantastic experience: Its a good place for workout and body sculpturing.
Fantastic experience: Awesome gym, chris is a amazing guy and also a top pt.
Fantastic experience: Not so busy got to do everything I needed to do
Fantastic experience: Nice equipment and lovely staff
Positive experience: It’s the best place you can be to work out
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Fantastic experience: Good customer service Clean equipment good price
Fantastic experience: Amazing place, amazing atmosphere would recommend
Negative experience: I wouldn't recommend this gym. Changing rooms are always dirty; there are tissues on the floor, clothes everywhere, and random accessories left. The gym itself is poor; dumbbells are scattered all over the place, and they are very rarely in the correct location. Plates for barbells are also never in the right area; it can take a while to find the correct weight you need. Gym members also need to have more respect for the way they throw equipment around and the state they leave it in. It is hands down the worst gym I have been in. A shame really. The PT's however do try and improve the gym but unfortunately it is difficult for them to be able to do so. Overall, this gym would be a lot better if its members took more care of it, this mainly lets the place down.
Thanks so much for your feedback, Charlie Dawson. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Derby is made aware of your thoughts.
Negative experience: 2 pieces of gym equipment broken for weeks now. The big cable crossovers one of the most crucial machines in a gym in my opinion, and the assisted pull up/dip machine..... also the clock doesnt work i mean come on guys is it so hard to change a battery? Not even going to get into the state of the place most times weights and plates left everywhere but where they should be! I work all over the uk and have visited hundreds of gyms and its safe to say this gym is one of the worst ive been in and most definitely the worst commercial gym i have been in hands down!
Hi there! Thank you for your review.
Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions.
We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible.
Thank you again for your review. We will use this to further improve the experience in our gyms.
Negative experience: Very rude staff,I had been a member for eight years but they blocked my pin over nothing and were abusive to me when I asked about reason.
Thanks so much for your feedback, Masood Mehmood. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Negative experience: I'm satisfied with the gym and the self-employed are great, but if we come around 4 o'clock or 5 in the afternoon until 8, you don't have a chance to work out, so many people and that's horrible and scary, it's a shame, I have to find another gym where there won't be so many people .I'm sorry but it's really not possible..
Thank you for taking the time to leave us a review.
We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours.
We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits.
https://www.thegymgroup.com/gym-busyness/
We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Clean gym ️♂️ with lots of equipment, and very professional and friendly staff
Fantastic experience: Brilliant gym. 24 hour access. Staff friendly. Great for cardio and weight training.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Positive experience: Good gym has everything you need one thing i would like to see is a cold shower. All the showers in the changing rooms are hot a cold one would be nice after a hard workout
Thank you for taking the time to review us. We're always working hard to improve the service and facilities we offer our members.
Negative experience: Well what can one say? Where do you want me to start & finish? Lol, Ok here it goes phoned the gym group to enquire about the facilities etc they said we can't help you with anything because you've reached billing bla bla bla, I mean your a multi millionaire group that advertises every where, TV other social media platforms and there's no one to deal with enquires is this some kind of joke and you differently don't see me joking any way the gentleman that I spoke to he said there's going to some there at the facility to show you around before you could join I thought great I'll pop over and join there and then but to my disappointment I was awaiting and awaiting and awaiting, Why wasn't there anyone here is beyond me I payed 15 pound for a taxi too, Who's going to refund me for that, You guys need to get your act together. It's not very professional of yourself to conduct yourself in this matter..... Appalling thisof some kind
Thanks so much for your feedback, Asif Iqbal. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Derby is made aware of your thoughts.
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