Nuffield Health Leicester Fitness & Wellbeing Gym

Fantastic experience: Lovely gym but please more Zumba classes

Fantastic experience: Absolutely amazing customer service. ⭐️⭐️⭐️⭐️⭐️ “I can’t thank Chay enough for his help at Nuffield Gym. He went above and beyond to make sure I felt comfortable and confident about starting my fitness journey. His knowledge, patience, and willingness to help were incredible, and he genuinely cared about making sure I had the best experience. Looking forward to getting started at the gym, all thanks to his support!” Thank you Chay, we need more people like you in the world.

Fantastic experience: Very good

Negative experience: The staff lied to me when I asked if prices would go up during mid 12 months contract which I am already paying £68 per month. There is not enough machines for everyone people are ignorant when they sit at an machine and play games on their phone, weights aren’t put away and left all over the floor and it is too busy during peak times, Dirty machine and dirty showers with smell of wee. poor hygiene from some people when training and staff aren’t helpful when asking a question. This is by far the worst gym in over 25 years of training.

Negative experience: I could give 0 to this gym. It’s very expensive for the little they offer, compared to other gyms. Rude and lazy staff; they might not get well paid because they look very frustrated to do their job. They ask members to put the equipment in the place as it was an obligation because the very workers refuse to do that job. They finished with jacuzzi, the swimming pool always dirty, and the gym smells like onions. Disgusting. For that price, I avoid at all cost.

Fantastic experience: One of the best gyms in Leicester. The staff and management here are so well organised and happy to help - always a smile. This is a welcome change from other gyms. This gym and pool are spotlessly clean with an almost constant visible effort being made. This gym has all the usual machines and a work out are upstairs. Rowing, running and stairs machines, and cycles etc too. Classes often run in various areas. Multi bike room too. Big pool with sauna and steam room. Changing area and showers well maintained too. Plenty of car parking here. This is a gym with a strong group spirit and nice atmosphere. Highly rate this gym which I visit 3times a week. This more a health club rather than solely focused on body building. Swimming for younger swimmers and classes. Cafe self service and seating available.

Fantastic experience: This Gym could be worth 5 stars if Jacuzzi was still open. The staff are always friendly and very helpful. Layout & kit is good and plentiful. Showers are a bit weird. But overall Gym seems far to expensive, especially with no jacuzzi.

Negative experience: One the worst gym, I ever visited, all the gym equipments are dirty and non maintained, changing rooms and showers very low level of Hygiene. And if you forget to enter your car registration, will get fine. Even if you are member. Please do not join this please on yearly contract you will regret. If you want to join try monthly rolling plan.

Fantastic experience: I’ve just joined Nuffield Health in Leicester, and from the moment I walked in, I was blown away by how welcoming and professional the team is. Nothing was too much trouble for them! Big shoutout to Sarah at the front desk – she’s amazing! She took me on a full tour and explained everything in detail, all with a smile. She’s super friendly, helpful, and knows exactly how to give top-notch customer service. I’ve been a member at a few other gyms in Leicester, but honestly, the experience here is next level. So far, I’m really impressed, and Sarah definitely deserves some recognition for the great job she’s doing!

Fantastic experience: I had positive experience with Nuffield health staff they are very professional and helpful

Fantastic experience: Top class customer service! Very helpful, polite & professional staff members in reception. Great swimming pool, & steam-room. gym are the best people very friendly in there smiling face all off them nice i love it I was have a very bad depression past 3 months I've been gym they helped me a lot thanks to Nuffield Health leicester Fitness

Positive experience: Been here for a year. Great gym

Fantastic experience: Great customer service and gym facilities! Sarah is a staff member who was great in welcoming me as a new member by providing a comprehensive tour and answering all my questions about the gym’s services. Cory is also a great and friendly PT and provided me a 6-week training program based on my goals. Hoping to pick up some additional PT sessions in the near future.

Fantastic experience: Came for a day pass, I was anxious to try out the gym! I had a lovely talk with Natalie, she gave me all the information I needed! She was very knowledgeable and friendly, I'll definitely be returning

Fantastic experience: Great gym. Clean & welcoming. The staff are very helpful and we are particularly grateful for the super swim tuition (Sharon) and the super life guard (Curtis).

Negative experience: I had a very disappointing experience at Nuffield Health Gym in Leicester. My family and I visited using a free trial, and from the start, we were treated poorly. I was stopped from using the pool because I was wearing a swimming top that adheres to my religious beliefs. The staff insisted that I could not wear it, even though I am not allowed to show certain parts of my body due to my religion. They also told me I couldn't wear 3/4 shorts, which are also required for my religious observance. As if that wasn't enough, after a minor incident where we were in the wrong swimming lanes and were just having a bit of light-hearted banter with the family, they took our gym passes and told us not to come back. The staff, including management, were quite rude and unaccommodating, making the entire visit uncomfortable. The only positive experience was with the cleaner in the changing rooms, who was very polite and helpful. It’s clear the staff need better training on how to respect and accommodate religious practices and handle situations with more professionalism. I would not recommend this gym to anyone who values respect, understanding, and a welcoming environment.

Fantastic experience: Amazing club couldn’t recommend it more

Positive experience: Best in class facilites, great staff but a little pricey

Negative experience: If I could give a zero I would, where do I start! The lack of hygiene is really disgusting, the changing rooms are always incredibly hot and humid and there are constant stains on the ceiling tiles from water leaking through from the gym floor. In all the years I have had membership here nothing has improved from the cleanliness and hygiene to the rude staff who are only polite when you show annoyance. They closed the jaccuzis for coat saving yet the price of membership increases significantly each year and yet the gym is going downhill with each passing year too. Myself and another member were followed by a male member and i was asked to write a statement and yet this man was allowed back in and the staff were reluctant to approach him. I forgot my padlock one day and asked to borrow the spare at the front desk and was rudely told next time you will be charged. They don't care for their members and it is clear in their rudeness, their inability to do anything to benefit their members and their lack of Empathy and understanding. Do yourself a favour and just AVOID this gym so many better options in Leicester for less than half the price

Positive experience: Top class customer service! Very helpful, polite & professional staff members in reception. Great swimming pool, sauna & steam-room. Many lockers and a good size changing room. Boxing area upstairs is a bonus! On Sunday, saw staff were busy with cleaning operation. I think hygiene standards are very high in this club. Also saw, swimming guards checking sauna temperature every now and then. Felt welcome to the club for a trial pass! Only given 4 starts as I think there should be more WC inside the changing room. Swimming lanes were not wide enough. And membership can be a little expensive but, you pay what you get.

Fantastic experience: Good

Negative experience: Started my membership a few weeks ago. Arrived today and set up on the leg press with my towel on the bench, phone with my gym app set up on the stand with my bottle of water. PT guy comes over and asks how many sets. I said 20 minutes, which he had a problem with then asked to set his client up in between my sets. I said no because im on a time schedule...Im not there to chit chat and dont have time to keep removing towels, bottles, etc etc. PT didnt like it and started to argue so I immediately got off the machine and told him he could take over completely. I walked straight out of the gym, dropped my card at reception and asked them to cancel my membership. I dont need drama from aggressive and rude PT's.

Fantastic experience: I have recently completed a 12 week programme (which is free), for people with joint pain. The programme was fantastic and it helped me improve my mobility, strength and confidence. I now have a better idea of what I need to do going forward. The programme wouldn't have been as enjoyable if it wasn't for the course leaders Brent and Jamie. They were absolutely fantastic and helped motivate me and push me throughout the course. I Would recommend this programme to anyone who is suffering from any kind of joint issues.

Fantastic experience: I've been at this gym for about 3 years now and enjoy it. The staff are lovely as well as the other members. Tamsyn is an amazing Yin Yoga teacher that's bring an amazing energy to the class. Kirk by the pool is also great, he always so warm and welcoming.

Fantastic experience: I joined the joint pain management scheme at this gym and have continued to use the gym since. The facilities are good, the classes I have attended are great and all the staff I have met have been wonderful. My own journey has resulted in me becoming a committed and grateful gym user, massively improved from the fed-up and mobility lacking person I was 13 weeks ago.

Negative experience: After reading all those negative reviews, I think I'll stick to lifting pizza slices instead of dumbbells. At least with pizza, the only weight I'll be gaining is deliciousness!

Negative experience: A gym that has hone down hill over the last couple of years. No jacuzzi, filthy and broken men’s showers, hot water issues with showers almost every month, bad management attitude (esp. the assistant manager), very cold front desk staff, thefts from lockers, i have finally decided to leave this gym and go elsewhere. Positives probably a decent sized car park and swimming pool.

Negative experience: Very expensive for dirty place everywhere smells changing rooms filthy can’t swim very well as the lanes are small equipment breaks down joined another gym half the price and cleaner

Negative experience: Very bad communication from the team. I have been trying to communicate with them regarding swimming lessons. Different individuals reply to the email every time , provide half information and never reply again. Calling them directly also doesn’t help and they ask me to email them. Probably one the worst services until date.

Fantastic experience: Great first experience joined straight away Chay was excellent with great customer service skills and convinced me to sign up , would highky recommend

Positive experience: I started my gym about 3 months ago. I joined a 12 week joint pain programme by Brent and sometimes Jamie. Both are excellent in guiding through. This is the first time I have joined the gym but they were very helpful and always there to help. Since I have started I have learned that the gym is for all ages. I feel very confident to use all the facilities there.

Fantastic experience: Very friendly, very clean.

Positive experience: Small gym, too many cardio machines and not enough benches. You can hear people dropping weights above you when you’re in the steam room. The temperature also needs turning up.

Negative experience: Very poor service

Negative experience: Been going to this gym for many yrs. Disappointed with the current management who behave like dictators.They recently narrowed down the swimminlg lanes within the swimming pool without any consultation or taking any of our remarks in consideration. Did not bother to respond either.Cleaniless is deteriorating. Their focus is simply to increase revenue without worrying about us existing members

Fantastic experience: I have been going to this gym for a few months now, the staff are really friendly, especially Kirk and Dev - the lifeguards. They always ensure that the poolside is clean and tidy. It is always good to see their friendly faces as they are so approachable.

Fantastic experience: I started using this gym in June this year. I was apprehensive about joining as very self conscious, but feel very comfortable. There are members of varying ages, abilities & fitness levels & staff are always welcoming. Reception staff are friendly & helpful & there are lots of classes to attend. The facilities are always clean & maintained.

Negative experience: Staff are rude specially Guy on Reception and wasn’t helpful at all awful experience

Negative experience: My first day at the gym and I was most disappointed as all I came for initially was a sauna. The staff member refused me entry to the sauna/swim area due to having 3/4 swim shorts with mesh lining and no zips, a type which I have worn over four decades at multiple establishements and top hotels locally and abroad with no issues. There must be people in the club with very poor hygiene and I'm sure nobody comments or complains about the failure there where they swim whilst barely having cleaned their backsides properly!! This is what needs addressing, not my choice of attire! Being a founder member of Nuffield Health from 1980 on University road; I had no issues then. I understand these are club rules but I refuse to wear shorts and as suggested lycra pants. The lockers were old school and needed your own padlock, the state of the showers was poor and unhygienic (strong smell), the jacuzzi is still broken and management said it is now out of use, there was a lad screaming obscenities into his mobile phone with a conversation which was too loud in the locker area. Nobody had given me any indication of "rules and regulations" prior to signing up. I also was not made aware of an open week 7 day free pass this week, yet the staff were happy to sign me up immediately last week. Personally, the reviews speak for themselves with 38 1* and 2* reviews and the club has gone downhill since Green's was taken over.

Negative experience: Generally poor, been here for about two years, expensive for what it is. Services get reduced and reduced, first it was sauna that wasn't working, then the AC the whole summer and it was a boiling hot summer, and eventually jacuzzi got removed. At first they lied that they need to get some parts, until they decided to permanently close it due to the costs of running it. My question then would be, why I have to pay in full as as you don't provide the services anymore that I signed up for ? Also increased the price even when reduced the services, total joke. Avoid and go somewhere else.I truly don't understand how greedy you can get, and about staff overall I cannot say anything bad, it's not their fault that, they're polite and friendly

Fantastic experience: Just completed my Joint pain programme. The gym has lots of equipment for everyone whatever your level.of fitness . The Swimming pool is clean and tidy also. I will be a regular visitor here as find the staff and visitors are really friendly. Thankyou Brent and Andy for all your help

Fantastic experience: Great programme for joint and muscle pain. Brent leads sympathetically with a wide variety of activities to bring up fitness levels and decrease discomfort. There is a wide selection of fitness equipment to suit all comers and the pool, steam and sauna rooms are great! Staff are always very welcoming and helpful and the level of cleanliness makes it a real pleasure to use the facilities. I will continue to be a regular attender! Thankyou everyone for making fitness so pleasurable - even when it's hard work.

Fantastic experience: I have just completed the 12 week Joint Pain programme with Brent Boffin and it was excellent. I would highly recommend. Brent was very firm and supportive but made each session fun as well which was very uplifting mentally. I have achieved my goal which was to feel fitter and able to walk without getting breathless and will continue to do the programme.

Positive experience: so this gym is nice clean and got a nice atmosphere. HOWEVER when you arrive you are non existent to the person on the counter. There is only one young man with slightly curly short hair who is happy and makes an effort to say hello. The rest of you what the hell is going on have you not been trained correctly ? do you not like your job if so please leave. Really sad it shows us you don't care about the place and your just collecting a pay check. I signed up and the day later your jacuzzi is closed didn't even inform me of this occurring. I asked the lady and all she said is I can cancel your membership. Great work mate great customer service.

Fantastic experience: I've been using the Nuffield Gym for a few weeks now as part of their Joint pain programme and I'm really impressed with the facilities. I've never used a gym before but I feel comfortable here, all the staff are friendly and have found all areas (Changing room, pool and gym) to be clean and useable.

Negative experience: Extremely expensive for what it is! Nothing special at all. Lacks cleaning too.

Fantastic experience: I have been using the Leicester Nuffield Gym whenever I am working down there and the staff are really helpful. The classes are really good with plenty of choices and very easy to book onto. One of the class teachers Zoe is probably one of the best class tutors I have ever come across throughout all of the different centres I have visited, with her energetic and fun personality which she manages to focus on each and everyone keeping us all highly motivated whilst continually beaming with a smile just starts my day in the best possible way. Absolute credit to her and the Gym!

Fantastic experience: Great stuff friendly and helpful plenty equipment to use swimming pool i have not been yet

Positive experience: Nuffield Leicester is a good place for the gym and relaxing, with a pool, sauna, and steam room. It is reasonably priced for the amenities. However, I would give it one less star because sometimes the staff at the pool are less patient with helping elderly people, things break and take a long time to be fixed, and wet wipes are not replenished when they run out, so you have to go around looking for them. Perhaps the staff could use some more training in patience.

Positive experience: This is a nice gym, unfortunately there's no cafe and the Jacuzzis have been permanently switched off. There is no section for women only which is really sad as that would make alot of women feel more comfortable. It doesn't feel like a premium gym, however it is nice and I do like it.

Negative experience: A health club that has permanently closed its jacuzzi but still charges premium prices. Avoid.

Negative experience: I’ve never once seen a cleaner in this place, bare in mind I’ve been to plenty of Nuffield gyms around the UK that are a lot less busier than this one yet you can see they maintain the gym and surrounding areas. The water fillers temp out of order and wipes are always a mission to find! Don’t waste your money if this will be your home gym!

Negative experience: It’s ridiculous AC does not work and also the jacuzzi has not been working for 9 months. I asked them when will it be back up and running I have been informed today (27th June) that they will not be fixing it and won’t be used again. The price is far too much and is definitely not worth it. If I could give it zero mark I would. Will be finding a new gym and get better value for money.

Positive experience: Good gym if and when everything works. They decided to close the jacuzzi as a cost cutting exercise and stated initially it is only a temporary measure. I guess it's not the staff's fault just corporate greed from Nuffield themselves as an entity. They raked all the profit in all this time but as soon as the energy price increase came in they decided not to pass all them years of profit back into the gym. Prices continue to rise but services seem to decrease. They even took the tissue dispenser from toilets for drying hands. It's crazy they haven't gone bust with the amount of people who have cancelled. Generally in the summer the AC doesn't work and in the winter the sauna/steam and hot water for the showers doesn't work for considerable lengths of time. They could definitely do with another smith press rack and hack squat for legs on the gym floor but I have been told they don't really want bodybuilders but want to attract more lifestyle and fitness type of clientele. I rang the other day to ask for a guest pass and they said no even though I have never had one. To be honest I pay a reduced rate because of friends and family discount hence why I am still a member but at full price there's not a chance I would remain a member. I would maybe look at David Lloyd or Bannatynes. More bang for your buck. I hope this doesn't fall on deaf ears.

Negative experience: It's a very good fitness club: Pros: 1. swimming pool compared to pure gym which hasn't got one. Cons: 1. Facilities are not so modern compared to pure gym. 2. It's a bit more expensive than other gyms 3. Showers and toilets need to be revamped because it's worse than public toilet

Fantastic experience: A really welcoming atmosphere! Staff are so friendly and always greet me with a smile and a hello, I think that really makes a difference :) They're always more than happy to help with any questions and there's always something fun going on like charity fundraisers and challenges to get involved in.

Fantastic experience: I love this place. Very relaxing. They have everything... Gym, classes, Jacuzzi, Sauna, Steam room, swimming .

Negative experience: Management have announced they are permanently closing the jacuzzi spa facilities and no discount will be given on memberships, this is ludicrous the management at Nuffield are so corrupt thankfully I have cancelled my membership and moved to David Lloyd who still has fully operational jacuzzi spa facilities I can honestly say I’m really glad I dumped Nuffield been going here since it was greens I really cannot see many people staying here, it’s disgusting how they treat paying customers here, corporate greed! It’s no longer a premium gym more like a premium budget!

Negative experience: free day passes are absolute nonsense, they offered a free pass, had me fill out my details etc and said "we are looking forward to seeing you", after a 12 mile car ride we arrived at the front desk and was informed that they arent valid anymore yet they literally have a banner blazened across the front gym saying "try us for free", if the moderator of these reviews is reading this, me and my mother were adamant on getting a full membership for the gym after we had our session, but now because of this absolute lack of professionalism, and horrendous customer service, we are never coming back

Negative experience: UPDATE - Removed a star (from 2 to 1) because the place is sadly even worse now in 2023. I called recently to query on re-joining as, due to health issues, i need access to a sauna and pool and this was most convenient for location. I was told bluntly by a staff member on the phone that the sauna and jacuzzi's are now permanently shut off until April due to a 'business decision' - purely out of curiosity i asked whether membership was discounted to reflect this and he simply said 'no'. Avoid at all costs, this place is just a scam. I miss when this place was Green's, it was an absolutely beautiful gym. It's truly saddening to see what the place has become. Original review - Sadly had to cancel my membership as the site has gone down hill despite refurbishments. They've removed the ladies only gym room (why?!) as well as the beautiful cafe/lounge area that i frequented after every workout session. I used to love nothing more than relaxing in the cafe after my workout and watching the news on the various tv screens there... now they've blocked the whole area off and put a vending machine in front of it?! We even used to rent the area out for charity nights etc as they had a bar! Those days are long gone. Such a shame that these have been removed yet the price of membership is still £20 above most other places.

Negative experience: Absolutely waste of money . Avoid this place . Pay fir nothing. No no no

Negative experience: The receptionist is proper Karen

Negative experience: After cancelling my membership I was initially going to leave my original review despite the fact that gym is no longer run to the private membership standards. It's just constant breakdowns which take ages to sort out and management not interested, not listening and/or responding to the members concerns/queries. Only positives about this once great and properly run gym is great car park and lovely Personal Trainers. So few things which triggered my revised review: 1. I've contacted general manager Chris Cooke in person and via email about my concerns with regards to gym standards gone way below where it should be as well as I've reported a potential fire hazard in the free weights area to which he agreed needed to be rectified. No response/feedback from him whatsoever nor the rectification of a said fire hazard. 2. I have made a complaint about standards to the reception in July and told them same time I'll be cancelling my membership. Was told can't cancel straight away, need one month notice. 3. End of August stopped by reception to ask if they want my card as it's last time I'm in. Was asked if I've signed a paperwork to cancel and as I didn't was handed one. Didn't want to argue so just handed it back. 4. From mid of September duty manager Laura Simons is now bullying me into paying for yet another month of membership. It's very strange they don't care and don't respond to any emails and concerns while you are a member but now all the sudden I've got emails and letters flying my way. Maybe you should spend more time to train your staff so they can clearly communicate with a member when said member tells you gym is a rubbish and he's cancelling the membership as well as spend your time trying to rectify all issues within the gym and answer member queries. ‐--------------------------- original review--------- Been a member of quite few gym's in the town over the past 13 years. It is definitely the most expensive of all of them. In terms of facilities I will have to compare it to Bannatyne which is £20 less a month! Definitely the car park and cleanliness is better then at other gyms. With recent upgrade to TechnoGym the equipment is finally up to date and on par with leading gyms in the area. At the minute I do enjoy going there but if they were to put the prices up any further I would definitely cancel and go elsewhere.

Positive experience: Pool closures but public not informed, except I hear by Facebook if you use it. Not good. They have most people's email addresses

Negative experience: Paying premium prices, yet the a/c has not been working!....First asked in May weather they would be getting it fixed, was told it would be fixed in a few weeks. We are now in August and the a/c is still not working. With them temperatures getting to 30 degrees plus, it has been impossible to train. No sign of any refunds, which shows they do not care about the members and just want to maximise profits!

Negative experience: A real shame that Nuffield is so poorly looked after considering the perfect location, the building (with lots of natural light), and great parking. This used to be my favourite gym in Leicester. The primary reason behind my one-star rating, is due to the defective air conditioning. This has been "looked at" over the past few months (and years), but it needs a full replacement. The current system is not capable of cooling such a vast building. There are no windows at this gym, it is a giant closed greenhouse. It's right next to a greasy pungent fast food factory, so I believe functional air conditioning is the only option. If it is 18c outside, it will be nearly 30c inside (see attached picture) ... If it is high 20s outside, it will reach nearly 40c inside. Last month 2 members fainted, yet they still haven't fixed the air con. There are no official legal regulations for upper temperature limits, only lower limits (never an issue at this gym). They haven't put up fans around the gym to try and help drop the temperature, after promising for weeks. The gym is also filthy, there are not enough cleaners. I am rolling in dirt when I need to foam roll before squats / Deadlifts. Perhaps more cleaners need to be hired to clean up at the end of the day, it is obviously very tricky to clean when there are lots of people around. There are used tissues, dust balls, and cobwebs all over the place. I don't enter the changing rooms / swimming area / sauna as this is ridden with green mould, likely from the heat and lack of ventilation. The fault is not that of the staff, the PTs + reception staff are all fantastic. This fault is with upper Nuffield management, who have not allocated any budget to fully replace the air conditioning, and have neglected it for several years. It gets worse every year. It is absurd how they are allowed to stay open if the inside climbs to these temperatures. It can also reach 25c+ inside in the winter. Earlier this year, Nuffield Leicester had an enticing gym offer for new members, offering full memberships for just £30 or so per month. Understanbly, it is now swarming with people, making it even warmer. Between 5-9pm is insanely busy, sometimes you can't get a bench or cable machine, even though there is lots of equipment. There are plenty of members who are very disrespectful. Weights are left all over the place. Machines are left with weights on them. The dumbell racks are not labelled and it is sometimes not possible to find a matching pair. Reluctantly, I now must sign up to second summer gym, because it is impossible to train here without feeling like I'm about to pass out. David Lloyd, warehouse gym, progress works and even budget gyms like pure gym have working ac / some form of cooling. Unfortunately, they are not as close. Complaining is seemingly pointless, my email just ends up in a pit of unopened complaints... The onsite management + staff are not able to fix this problem even though they want to. I genuinely think they will do nothing to replace the air conditioning until hundreds of more members faint, and when fainting becomes a daily occurance. Likely someone from Nuffield will reply to this, and lie about an engineer being booked in to replace a part that will "fix" the issue. If you're a fan of hot yoga, and want to try hot bodybuilding, or you want to experience fainting firsthand, there is no better place. @Nuffield management, please fix the air conditioning.

Negative experience: Air con does not work in summer and sauna does not work in winter. I was getting better value at the gym which cost fraction of membership here. Don’t join if you are looking to use sauna, Jacuzzi and gym in summer

Negative experience: They have some of the highest fees around this area, but clearly are not happy to invest it in the gym. Often overcrowded. No security anywhere so you car or bicycle is always at risk. My bicycle was almost stolen when locked at the main bike rack at the gym and was told there are no cameras. Manager said 'only' 3 bikes have been stolen in recent years which apparently is not enough to take action. Save your money go elsewhere.

Negative experience: Terrible staff very rude and don’t follow they’re own T&Cs paid for membership and didn’t let us in simply because of the color of my skin. Management was the same wasn’t no help whatsoever didn’t listen to a word I said.

Negative experience: Worst gym I have used to date, bad customer service, useless management team, constantly broken sauna and hot water issue, really shocked that a gym this big can be so miss managed

Negative experience: Complained about Steam room, Sauna and Jacuzzi not working, Complained in Nov, then followed up in December, still no response. They dont care about their members.

Negative experience: Only joined this gym instead of the others because of the Sauna & Steam Room Sauna is constantly out of order, steam room can also be temperamental Nuffield continue to charge £60+ per month with no compensation... worst Maintenance ive seen in a gym, will be cancelling soon

Negative experience: This used to be the best gym but since management changed it went downhill. Every winter, sauna/steam and hot water stops working for months. Bearing in mind how much money we pay, management do not seem to care although reception staff are amazing. I cancel my membership leading up to winter because i know the services will be down. No compensation is given to members who pay full price for half the facilities.

Negative experience: Been at this gym for many years. Awesome staff, but awful management, aswel as a non existent maintenance team. Every year the sauna or steam room stops working without fail, this then takes months (3 to 4 months usually) to get back up and running again. Meanwhile they charge you premium prices with no apologies or compensation!

Positive experience: The only reason I changed my previous gym to nuffield was lack of jacuzzi and unfortunately since a month a go the jacuzzi here is always cold!!! It's really unbelievable that no one takes action to fix this problem!

Fantastic experience: Overall, gym centre is alright, but personal trainer Matt is very good. Best things about him is-he is highly qualified trainer and always down to earth. I love the way he motivates people to do hard work in very simple and sweet manner.

Negative experience: This place was great when Sam was the manager but she has to take some time off and things very quickly deteriorated into standards that I regard as unacceptable. Toilets rarely in reasonable order, two showers in the men's changing rooms were unusable for over a fortnight, despite repeated requests to get them fixed and despite so many men queueing for the showers each day at peak times. Not only that, but membership seemed to suddenly change from a level that provided a great training atmosphere without too much inhibition of access to kit, to bring barely able to do a workout because the place was so ram (full). Two members of staff, both called Sarah, were usually very helpful, as was Kotryna. The rest left something to be desired. Nikki was also very friendly but she is a contractor and doesn't technically work there so can't be held accountable as a member of staff per sé (more's the pity). Some of the members here are extremely rude, they like to walk about as if they own the place and are backed by management in doing so, as demonstrated by a couple of incidents that were essentially caused either by lack of gym floor and changing room policies or lack of adherence to policies that are not explained adequately. If they bring back Sam, promote Kotryna and the two Sarahs, sort out their cleaning schedule, get the showers in working order and decide whether they want to run a leisure club where people go to train, or a private members' club where people go to enjoy some leisure time but don't consider other members or their time because the general ambience is one where people don't respect each other, maybe this place would be worth visiting again. Until then, the advice would be to stay well away. There are better clubs for equivalent, or maybe even lower, costs and they might just be places that are run better than this.

Positive experience: It's a great gym. The downside is the cleanliness. And that's not necessary because of the staff, but just people not being considerate of others. There's a great group fitness selection, although I would like more classes in the evenings after 19.00,for those who work long hours, but I suppose the demand is more in the early hours. Someone was saying that the staff are rude... Personally I didn't have any issues, on the contrary, they've always been nice and helpful. Overall, I would say it's a gym that you need to try and see how you get on. I'm not giving the full 5 starts just because I am bothered by the level of cleanliness, which I think it's mostly people related, because I do see cleaning staff regularly checking the premises.

Positive experience: I went to this gym for quite a long time, a very nice gym and a very nice girl at the reception (I don't know your name) But I would like to get her profile on instagram so if you know her, let me know. Brunette with a beautiful body

Fantastic experience: Shay and sam was extremely helpful today and they offered amazing customer service. It's so nice to see caring and compassionate staff members! I would highly reccomend nuffield Leicester!

Negative experience: My grandson had swimming lessons with Sharon he is wheelchair bound when he first had his lessons she couldn’t do enough for him then as time went on she lost more and more interest in the lessons with him she kept cancelling the lessons we went months when we kept asking when he could start back up she said there was no more spaces left for him she said She just couldn’t be bothered anymore we as a family are to say the least very disappointed with Sharon and the place itself this place gave him his confidence and then took it away from him and made him feel worse than when he first started

Fantastic experience: Easy to park free. Friendly staff. Excellent facilities, gym, health classes, pool, sauna, Jacuzzi etc. Highly recommend.

Negative experience: I am the member of Nuffield since 2018. After the refurbishment, I have rang the gym and have asked whether the gym is functional and whether I will be able to / or can use cardio equipments. The operator / receptionist on the phone just rushed the whole conversation. I didn't feel very respected, felt very rude and I was very annoyed. Instead of taking the time to answer the query (as all customers are different) and should have been polite, it was other way around. This was a frustrating experience and a bad example of customer services!! As a member of the gym, annually I pay £600 (I FEEL LIKE I AM WASTING MY MONEY HERE) so I expect high values, morale , professional attitude and excellent customer services and commitments from all the staffs! Even Pure Gym and Warehouse Gym know how to treat their customers and offer an excellent customer services!!!! SO WHY NOT NUFFIELD??

Negative experience: Dont go to this gym location, they will steal your items from lockers. Last 8months they investigating.

Negative experience: Waste of time, tried ringing 3 times to book swimming lesson and nobody answered 2 of the occasion and the 1 time sombody did answer they said they'd call back but didn't. Useless.

Positive experience: To expensive. Now days

Negative experience: the layout for training machines could be managed somehow better and for that kind of place it is waaaaaaay to overpriced...

Positive experience: With a lot of competition in this industry now, Nuffield is no longer the premium gym it used to be, more premium budget in my opinion and membership prices don't reflect that. Gym snobs will probably tell you otherwise but let me be honest apart from the equipment, the same type of equipment you'd find at budget gym nothing much has changed since it used be called Greens about 15 years ago, it was actually a lot better then. Only if you use the swimming pool and spa facilities regularly do you see real value in your membership. Started a gym membership last year, I admit a really stupid decision and now I have to see out my contract. I'd rather sponsor an orphan through a charity with the money I am paying here. I have only ever been a handful of times and I get far more value at a gym which costs a third of the price. Literally I have no reason to see out my contract except terms and conditions, you just have to Google it to find out how great they are. Still trying to figure out a get out clause for myself.

Negative experience: 59£ too much and yearly contract

Positive experience: I visit this great gym almost daily and I cannot fault it...... until recently. I visited last night (Monday) and went into the Ladies part to use certain machinery in there. I had to wait for almost every machine I wanted to go on. Not because it was been used, but because Ladies were just sitting on the machinery on their phones, and not actually doing anything else. It was very frustrating. I understand that some people use their phones to watch videos of how to do an excercise but this was not the case. Maybe a notice to ask if your on your phone then do it when your not sitting on a machine. Barbara

Negative experience: £ 50 monthly payments is too much

Negative experience: No hot water in showers on multiple occasions - This is a gym where they expect you to pay £50 a month yet they cannot even reliability provide basic facilities that even a prison or hospital manages to provide on a daily basis.

Fantastic experience: Many thanks to everyone involved for a most enjoyable Xmas lunch on Friday. Egg Nog was much appreciated too. Think will be visiting you more often in the New Year!! Pauline and Pam

Fantastic experience: Spacious gym. Usually easy to access equipment. You get what you pay for

Fantastic experience: I love this gym, friendly staff, great gym equipment and swimming pool, Jacuzzi, sauna and steam room. It's the best gym in the area in my opinion. I like the fact there is a ladies only gym, the equipment may be a little out of date in there but everything works perfectly fine. The spin classes are awesome, so much fun. The swimming area is always clean, good length swimming pool and it's never really that busy. The staff are lovely, really make you feel like you're being looked after. I travel miles out of my way just so I can go to this gym.

Negative experience: Leicester Nuffield. Gym Equipment out of date and out of order on a daily basis. Cold showers due to heating system breaking down and air conditioning non existent. For a premium gym it's a shambles. Nuffield needs to invest in the gym . Plus side staff are great .

Positive experience: Great friendly Gym. Staff and instructors great. Massive selection of excellent classes. Poorly managed by Nuffield centrally hampering maintenance with top down management and they have imposed a poor unreliable class booking system

Positive experience: Extremely good gym. Swimming pool, Sauna, a Gym, everything. But expensive.

Fantastic experience: Great place. Very good staff. Fairly clean,can improve bit more. Plenty activities to do.

Negative experience: Read carefully T&C when you join , no body will tell about rule 11.1 , It's absolutely traps.