Nuffield Health Cheam Fitness & Wellbeing Gym

Positive experience: it’s a decent gym for the price. The machines break down a fair bit but i seem to see them be fixed within a few weeks so that’s ok. Staff are attentive at front desk but the trainers seem unfriendly and unhelpful. My least favourite thing is the classes they do on the floor, one fella has the music blasting so loud it disrupts everyone else, surely they can move it into the studio or better time it so the floor is for people to train? seems silly to have something so disruptive for everyone else for a class that has max 3/4 people at any time?

Negative experience: Was good, everything is starting to break, the membership prices are due to go up soon and unfortunately the facilities are getting worse. There is less and less open space as they have co-opted the shared exercise area to do paid classes. Just feels like I’m being squeezed for more money as the service gets slightly worse each year. :(

Negative experience: Fairly average sports center, the speed bumps are pretty atrocious in the car park and the bar makes the worst hot chocolate known to man

Negative experience: Great gym been a member since 2019. BUT the decision to change speed bumps have been terrible! So high, they damage my car’s suspension. I have been avoiding the gym since then - considering relocating gyms, it’s a shame.

Fantastic experience: Very good gym. Friendly atmosphere. Well maintained kit & equipment. Clean changing rooms. Pool, sauna & steam room facilities

Fantastic experience: Really good new equipment and nice and helpful gym staff

Fantastic experience: Nice staff

Positive experience: The floor is usually clean and well kept. The cleaner Will always makes an extra effort to keep everything in check. Staff are lovely and positive. However, there is only one smith machine in the gym and it is usually taken, there is also no stair master cardio machine. The pts are also lovely and always willing to help. Thank you for creating a nice environment

Positive experience: Although I have not used the gym I regularly use the swimming pool and find it a nice environment. Staff are always friendly especially Ella

Fantastic experience: Really nice new equipment and lovely staff! Great gym over all and would recommend.

Fantastic experience: The new equipment that they have is brilliant. The PT staff are amazing! The reception are lovely, kind and always have a smile on their face to welcome you. Overall lovely gym and would definitely recommend.

Fantastic experience: Gym equipment all been updated! Lovely environment to work out in and relax! Highly would recommend!!

Fantastic experience: really good new equipment and nice Pt staff

Fantastic experience: Really lovely looking NEW kit! So good! Staff always helpful and polite. Really looking forward to going to the gym.

Fantastic experience: So grateful I've finally found a gym that isn't full acne back roid-heads. Helpful staff. Relaxed environment, no judgment. A lovely place to get beach body ready, watch out boys....

Fantastic experience: Excellent gym, clean and efficient equipment, first class staff and manager. Not too crowded and clean bathrooms which is a bonus. Personal trainer Zuzzanah is amazing and the manager Oliver is brilliant and attentive

Fantastic experience: First visit. Very impressed with the gym overall - clean and well equipped. Staff very friendly, approachable and knowledgable. The manager Ollie - took time to answer my questions and I found no issues at all. Will be recommending to friends

Fantastic experience: Very welcoming gym for all ages and training abilities. Friendly and knowledgeable staff. Good atmosphere and ideal for a relaxed workout or an intense session. Some new cardio equipment too

Fantastic experience: Excellent gym, facilities are great and always very clean, staff very friendly especially reception. Ella is always very smiley and polite.

Fantastic experience: Very friendly and helpful staff, very clean gym, new equipment which is always nice. Nice changing rooms

Fantastic experience: Staff are friendly and the new cardio equipe is great!

Fantastic experience: On Monday we do chest, because if you want slam your e£ect!on where she gets a yeast infection those pecs better be swole. This is the place for it!

Fantastic experience: The staff are very knowledgeable and competent. The gym equipment is 1st class and levels to suit any ability and has a relaxed inviting environment.

Fantastic experience: Great equipment and friendly staff.

Fantastic experience: One of the best in the neighborhood. A real classy team of staff. Some of the finest equipment I've used, all brand new stuff only the best at this place, what a bargain!

Negative experience: Awful club. Dated machines and equipment and staff who think the members are doing them a favour by turning up.

Negative experience: Changing this place because Terrible decision to fit very high speed bumps. The bumps destroying your suspension, even you drive very slow, plus creating traffic on site

Fantastic experience: Nice friendly gym Go gym and have a swim lovely

Negative experience: Where do I begin, first the place is extremely small. Hardly anything to do there! The pool is average but the water is too warm and it’s over use of culrine is enough to give you a headache for a week. Sauna and steam no complaints Generally staff are ok the General Manager though on the other hand (Nick Bevan) is abit cut throat with his comments! As a diabetic it is my intention to help myself with my weight loss journey through gym use and having gone through the Personal Best Induction my numbers came up at Hbac1 of 79 and Nuffield cut off limit is 75 (sugar levels) Nick suggested I go to my GP to ask “if it was ok for me to take part in activity” My GP who is a diabetic lead stated “we don’t carry out assessments as we aren’t fitness instructors” therefore suggesting to go back to Nuffield. By this point I was increasingly getting fed up with all the back and forth when all I want to do is get started. I suggested to Nick “let’s start from scratch and re-do the induction again for a months time” which will give me time to trim those numbers to below the 75 threshold Nuffiel state. Nick said “ok but we still need a GP letter” I repeated again, “GPs don’t offer this service why do you keep bringing it up” also “if my new induction shows my sugar levels at below 75 then I’m under your threshold and there is no need to keep on with the doctor” There doesn’t seem to be any solution based focus on my personal needs except badgering doctors 24/7!!! Anyway, membership at that particular branch has since been cancelled due to lack of accommodation and my own individual needs not being met. I have since joined Nuffield Health at a different branch and spoke to the lovely manager there about the whole fiasco going on at Cheam, she has apologised for what’s occured and stated she will have a new Personal Best Induction carried without any need for GP involvement. Thank god! Also the club is much bigger with more things to do

Fantastic experience: The staff is incredibly friendly, the equipment is a bit outdated and the club needs a refurbishment but the friendliness of staff makes this club the best in the local area. My children go to the nursery there and have swimming lessons and they are the happiest that they have ever been. Big shout out to the entire team at Nuffield cheam

Negative experience: Last entry at 9pm got here and they wouldn’t let me even use the facilities for 20 min

Negative experience: Staff are all very friendly and welcoming. Equipment is pretty tired considering the membership price. Some machines always seem to be broken.

Positive experience: It is a lot better than I thought it would be, but still room for improvement. - Mens locker rooms need a refurb inside of the lockers are not great - Cardio equipment is still the same from when I stopped going 4 years ago, and the bikes do not work or are broken, few new machines from my previous membership with nuffield.

Positive experience: Gym equipment is in serious need of an upgrade. A lot of the cardio and isolation apparatus is marked 'Out of Order' or appears outdated. And because the spinning area is on the main gym floor (not in a separate studio), I find the music far too loud - it is like a nightclub at 7 am! I would ask that the volume be toned down a little bit to make it a more welcoming environment for all gym users. However, the gym is spacious and the pool is clean.

Positive experience: Nuffield Cheam has a lovely warm, clean pool. Clean, warm changing rooms and showers. There is a comfortable area for a coffee and a snack…plenty of car park spaces so easy to park… Staff are friendly and helpful.

Fantastic experience: Exceptional and spacious gym and pool facilities. Outstanding assistance from staff, with special appreciation to Eszter for helping me with the IT problem. 시설은 전반적으로 쾌적하고, 직원들은 친절합니다. 수영장 시설도 잘 갖춰져 있어서 만족합니다.

Fantastic experience: So surprising to see some of the feedback. I regularly attend Cheam and have nothing but positive feedback. Staff are lovely, everything’s clean, and there is a huge choice of equipment to use. It ticks my box!

Negative experience: Big health and safety risks because of poor maintenance and completely run down equipment. Simply don’t go there it’s dangerous

Positive experience: This place is screaming for a refurbishment. The gym floor is dated with many broken machines. The only positive is the pool area.

Negative experience: I went to Nuffield gym cheam, today (Thursday, at 17:25) for the first time and I realised that the changing rooms we need to buy our own lockers to lock up our belongings. I went to the reception and I tried to explain that in other places such as Leatherhead we don’t need to buy our own lockers, we are able to lock our belongings without lending a locker or bringing our own, but he interrupted me and spoke over me which I found rude and disrespectful. And then I left because I don’t need to go through this situation.

Fantastic experience: Friendly and welcoming gym. Free parking a bonus. Gym staff and pt's are friendly and helpful. .-

Negative experience: I was so excited to begin my fitness journey! I chose Nuffield as a brand that I THOUGHT denoted quality. Having visited the Cheam branch, I am disappointed. In line with other reviews, the equipment is run down, some to the extent of health and safety risks, e.g. pins not fitting properly into weight machines and treadmills with half the track broken. And then there's the joy of the changing rooms. I am sure that the existence of mould in the showers is not something a health and wellbeing charity would want advertised but it's there. Not even a complementary towel to be seen either. Things break, wear down over time, that's understandable. What's most disappointing is looking at the responses to reviews on here. There doesn't appear to be a plan in place for refurbishment, just apologies. On a positive The staff are friendly, and it's certainly not their fault as to the overall condition of the place, and it wasn't too crowded. However, I think Nuffield need to be more transparent around their strategy here, especially considering their charity status.

Fantastic experience: I been training at the cheam gym with the most incredible PT Tobias he is full of enthusiasm every session is different and so much fun Thank you for making me enjoy excerise and the gym you are a one in a million trainer . Thank you

Fantastic experience: Yes it’s a little tired, but it’s a clean and well maintained gym with friendly staff and ample parking. Not sure what else people need - I would recommend this gym 10/10

Fantastic experience: I was a member year ago and now both my kids having swimming lessons with Adrian . They simply love him. Very well maintained pool area . Highly recommended.

Fantastic experience: Super friendly place with lovely pool in particular. Perfect for breaking up the working-from-home life!

Fantastic experience: Very happy with all the recent improvements

Positive experience: I like going to this gym. Yep, there have been issues with maintenance of equipment and the changing rooms/showers/toilets are pretty tired, but I come back nonetheless and am in my third year of membership. Why? The staff, location and parking are all great. There's a good range of equipment in the gym. The pool itself is nice. I can almost always complete my planned workout without too much difficulty (the 6pm peak can be a bit trickier, but not terrible). Maintenance has been improving: The cracked leather covers on benches and machines have been replaced recently; treadmills and ellipticals seem to spend less time out of action now; and they've just installed 3 new rowing machines and 2 new skiergs. The old rowing machines really needed to be replaced so I'm glad they've done this. I'm not convinced the pricing represents good value, but the convenience wins for me and I enjoy my workouts here.

Negative experience: Having recently visited the gym, and unfortunately, my experience was quite disappointing. The equipment seemed outdated and in dire need of repair and replacement. Several spin bikes and machines were malfunctioning, which made it challenging to have a proper workout. Moreover, despite raising my concerns to the management through comments and feedback, they seemed unresponsive and indifferent to the issues. It's disheartening to see a lack of initiative in addressing these problems, as it affects the overall gym experience and safety. I hope the management takes these criticisms seriously and invests in upgrading their equipment and being more responsive to member feedback in the future, instead of moving equipment around. As of now, I wouldn't recommend this gym to others until these issues are properly addressed.

Negative experience: You can’t book onto any aqua classes. Literally set my alarm for 7am when the classes were published for 18 days in a row & they were being published as full immediately. Don’t bother joining if you are just wanting aqua

Negative experience: I was a member of this gym for nearly 7 years and in that time I’ve seen no investment in new equipment. The equipment is often broken or faulty, the changing rooms are a mess and the pool is often closed for maintenance issues. Not to mention the jacuzzi being permanently closed because essentially it was an expense they could no longer afford. I’ve since moved to a 24 hour gym in Sutton which is much better value for money and the equipment is the latest on the market.

Negative experience: It’s just a bit too run down now. I joined 8 years ago, left and joined last year and it’s still the same machines. A significant number of cardio as a result have broken. They also forget to make sure paper towels and cleaning towels are always within reach. On the plus side it’s not very busy most of the time (can’t speak for post 6pm). Once it gets a refurb it could be an interesting option.

Positive experience: There are some things to address at this club, like some machines not working in the gym or need repairing. Lockers many not working properly. But the staff are very good, very helpful particularly Dee with sorting a suitable workout for me and Kieron with renewing my membership. Front desk always pleasant with a smile.

Negative experience: Very racist team members. If you dont like indian people thats alright shut the doors for us but please dont insult us.

Positive experience: I would recommend Nuffield Cheam. But I would wait until they’ve found the thief or thieves that are stealing from lockers.

Negative experience: I have to agree with the review below by Mr. Ian Gaunt. The gym is going downhill, so run down and dated. I have been a member of this gym for many years, staff are very nice and friendly, parking and location is good. However, toilets and lockers room are dirty and old, things falling apart, gym area looks dated, machines are very old. The place always packed, probably too many members to accommodate. I have not witnessed any refurbishment, new equipment or any sort of maintenance/updating for probably the last 10 years. Recently they permanently closed the spa area, the excuse was energy bills. However we still paying for this service. All in all, this gym was good maybe 10 years ago but it has been clearly run on the cheap and it is starting to show.

Negative experience: Location is great. However… Cleaning Very poor. Really poor. Very disappointed how dirty the gym was. Steam room not working/ jacuzzi not working.

Negative experience: worst gym I've ever been to, only come occasionally as a member of Nuffield in Sunbury, you'd be daft to pay for this as a home gym, join David Lloyd up the road.

Negative experience: Convenient nice gym - but maintenance of machines is dreadful - eg there are 8 cross trainers - 3 of which have long term problems - one has a broken bearing - one has a frozen screen - one has a broken foot support - though they are all still “in use”

Negative experience: The gym has gone down hill, The machines are always broken, there are hardly that any work properly, there are only 2 treadmills where there incline works The machines are all very outdated They do the spin glass on the gym floor, where the music is extremely loud and really does disturb everyone that isn't doing it The women showers are always dirty and FULL of hair everywhere, floor and drain The staff have always been lovely, would ever complain about them But they need to spend some money on it, Our memberships haven't got any cheaper

Negative experience: I've just left this gym unfortunately, I've been a member for over 5 years and over that time its gone further and further downhill. Things constantly break whether it be the toilets, showers, gym equipment, steam room, the list goes on. Everyone appreciates things break but its the communication and the time it takes to repair, most recently the men didn't have showers for 2 weeks. The spa is off for 6 months as a cost cutting exercise but they don't pass this on to the members. There are so many budget gyms out there now with the budget cost, this gym is now no better than budget however at a premium gym cost, I wouldn't recommend joining.

Negative experience: Don’t join! It’s dirty and un-maintained. Equipment is constantly breaking and out of order. Management are incompetent and don’t care about inconvenience to customers. If you want a gym, join somewhere like The Gym or Anytime Fitness which have much better equipment. If you want a pool, join a leisure centre. The spa is basically non-existent so don’t let that sway any decision to join.

Negative experience: It's actually terrible, easily the worst of the Nuffields I've been to, no staff on the gym floor, place is run down and overall depressing. Is in drastic need of a refurb, I honestly wouldn't come here unless I absolutely have to.

Negative experience: I went there for a physio appointment a month ago. It went well, but they are not able to give me an invoice for my health insurance. I chased 6 times by email and on the phone, still nothing. It is the simplest thing to do. I'll happily remove this review if I finally receive an invoice.

Fantastic experience: I have been a member here for many years and the staff here have always been impeccable, from Ian the manager down to Jordanna and Luke the DM's and then Elena and Charlie front of house.

Positive experience: Nice place. Good instructors!!!

Fantastic experience: Fantastic gym, with excellent staff, well managed and led by Ian S. They are a well trained and motivated team. Great welcome every time. Facilities and equipment just what I need, at a reasonable price. Half the price of the gym I left with twice the service.

Negative experience: I’ve been coming to the gym for about 5 years as it’s my local Vitality one. The classes are good but the gym equipment is dated and there’s often a shortage of kettlebells for classes. The gym staff are lovely but management is poor and rarely responds to queries.

Negative experience: Had been a member of this gym for more than 5yrs but when I requested a break due to covid numbers being very high at the end of last year they didn’t want to know - should have just told them that I was going on holiday - would have been easier. Gave them several attempts to contact me to discuss and save my membership but neither the managers or membership team wanted to know. The gym is poorly maintained and badly run. Glad to have given my notice and left.

Negative experience: One of the Worst Gym around south London Poor quality Health and Safety issues ⚠️ 67£ pound for such a discussing service, every week something is OUT OF ORDER, it took them 2 month to Fix the stream Room, I want a part refund for not using their service, I would not recommend anyone to join in Nuffield Health Cheam

Positive experience: Decent gym, not too busy and quite a few different machines. Nice addition of Boxing available but staff don’t seem to put weight plates away and some of the kit is pretty old.

Positive experience: I was only a member for a couple of months last year prior to lockdown and I liked the atmosphere and the staff. The popular classes were quite full but you usually managed to get in even on the waiting list. Since Covid, the communication has been excellent. The froze my membership and once limited opening was allowed they made sure every step was taken to ensure safety, from limiting the amount of lockers in use, to booking the pool so that only 4, then 8, people were allowed to use it at any one time. Once the classes started, again spaces were limited and social distancing was enforced by signs on the floor and around the gym. Even now that restrictions have mostly been lifted, I don't find it over busy, the pool is not too crowded, the locker rooms are clean, and the choice of classes is wide. As for the previous comment about the Blue Rinse Brigade and the smell of lavender, maybe he went during the day when most younger people are working.All the staff I have encountered at the gym have been young, enthusiastic, knowledgeable and polite.

Negative experience: What can I say that's not already been said about this dirty old run down gym that is over priced and out of date to gym gear and lockers etc, main trouble with this gym is things that brake do not get fixed and just stay broken. At one point this gym used to be good when it was cannons. i was coming here for about ten years but stopped coming just before 1st lockdown 2020 .dont know how much it change since then but i guess its all the same.

Positive experience: In the beginning there was Chaos, a yawning nothingness. Out of the void emerged Nuffield Cheam and other Nuffield locations — Wandsworth (professionals), Wimbledon (sirens and aspirational), and CHEAM (the unknowable place where the elderly members dwell). ... After Cronus (time) was born, the gods of Nuffield decreed no more elderly members were to be signed elsewhere, other than Nuffield Cheam, which would be the loitering ground of all 65+ members - the blue rinse visible for miles around and the smell of lavender filling the nostrils upon entry. For all the younger members were banished from Cheam, leaving only the retired to dwell in the four walls of Nuffield Cheam...

Negative experience: I went on a day pass and would not join the Gym. It offers awful value for money. The gym is tired, small and tatty, and the machines are old. The pool is okay but also small. Other gyms like pure gym and the gym group are far superior, 24/7 and below £20 per month. It is for posers not proper gym enthusiasts. If you want a pool, then join a decent Gym and pass the extra at Cheam Leisure - still cheaper than Nuffield. There is not one decent review on the site that is under 12-months. A gym in decline.

Negative experience: I have been going here for nearly 5 years, and recently it has fallen apart. There is always something that's broken and needs repairing, which normally takes months to repair. The equipment is old and tatty, with tears in the benches and bits missing from the equipment. Whenever I email with a query, I never get a reply. For £60 a month you could get better. I'm off once my contract ends.

Negative experience: I joined the club in November last year. So far the experience has been very disappointing. Here are a list of issues you may want to consider before joining this gym/club: - Lack of equipment (only one bench press bench and barbell in the whole gym). - Most of the cardiovascular equipment does not work. You will find yourself moving from machine to machine until you find one which works (and also watch many others do so). The touch screens on nearly all of the machines are unresponsive so you cannot choose any of the programs on them. - Most of the resistance machines are poorly maintained and are in need of replacement. - There are sometimes towel shortages so you have to choose to go home sweaty or wet. - The sauna room has been closed for just under a month now, with issue being some planks on the benches having come loose. - The floor leading to the pool area from the men's changing room is often dirty towards the end of the day and very slippery. - The toilet area in the men's changing room is falling apart. - No spin dryer in the men's changing room. All of that said, the staff are usually very friendly, and seem to have an insurmountable amount of work to do - so I'm guessing the issue is with management at the company level. If you want to join a gym only for cardio/resistance machines or free weights, join somewhere different for half the price. Currently, with the sauna closed and half of the equipment not working, I do not feel like I am getting the service I paid for.

Negative experience: I came here as a gym guest and I can't believe how poor the gym is comparing to how much you pay each month. Every exercise machine is ancient and needs replacing. There was loads of machines out of order. The only good thing was the pool area and the staff were very helpful.

Negative experience: I can confirm the most recent reviews below, that this place has rapidly declined in quality over the past year or so. The facilities are tired and dirty, rather like some of the staff, who seem to forget that we are paying customers. I shall not be renewing my membership at the end of this year, and will be off to a better place - one that respects its members and offers them value for money. This place just sees the members as cash-cows, tries to cut corners, and resembles a council-run sports centre. AVOID!

Negative experience: A gym which looks nice on the outside but is frequently home to unclean and broken facilities. Towels are in short supply on a regular basis and the management is terrible - they will stop at nothing to hold onto your money at all costs, with little empathy towards customers, who are seen as cash generating numbers. A total disgrace.

Negative experience: The locker room is disgusting half of the lockers not working nails and screws hanging out

Negative experience: I used to work here when it was cannons health club around 15 years ago, and it was truly one of the best places ive ever worked. The atmosphere was buzzing, all members were happy and there were hardly any complaints. My mother and I decided to go for a tour last night (without booking in), as we have decided to join a local gym. From walking into the entrance, I could immediately see how much it has changed. It seemed basic and lacked the touches it used to have, like sofas for members to lounge on, instead just a couple of tables and chairs. We were greeted by a member of staff on reception, he seemed quite happy until I said we have come to look around and potentially join, he responded with "well if you dont mind walking around by yourselves then you can come back to me with any questions that you have as there is just me here" So we started to walk around and I could see that the bar area had no character or enticing chairs or sofas to sit on, this club used to have such a good social area that was constantly heaving with members ordering coffess or food, but it was dead. The changing rooms are in a shocking condition with panels under the sink just caved in, holes in walls that havent been filled or no posters or club information. The general cleanliness was disgusting! I was pleased to see they still have the same members, so I had a chat with a couple and they had the same views as Myself and my mum, they were not happy but it was just convenient for them. I said that I wouldnt pay more than £40-£50 per month for this club, we were hugely dissapointed as we had high expextations for Nuffield Health and we definitely will not be joining, I just hope that something is done as the whole club needs attention.

Fantastic experience: Очень хорошое место ! Я лично принемал участие в строительных роботах в 2001 году!Хочу передать привет своему начальнику mister Mark! От Олега с Украины.

Negative experience: I have been to many gyms from a range of prices such as Puregym/The Gym/ 24hr Fitness/ Anytime fitness etc.. Swimming area looks clean and the gym equipment is better than my main gym in leatherhead but still not the best and a bit tight in space, I could think of better gyms without the high price - summary of gym quality better going to puregym you get more for your money, the high price here isnt worth the cost unless you really want a suana and stream room which are small and when I went the jacquzzi wasnt working for over a months. The staff are rude and Unfriendly, I am not from the local area and my phone battery was very low after my workout and as My nuffiled gym has pin lockers, this one you had to bring your own padlock which is not the case in the cambridge or leatherhead nuffield gyms. I asked the reception if they could keep my phone behind the desk charging whlist I go for a swim. The women refused even tho there was 4 of them at the desk. She said to me ' we cant be responsible which is BS' we pay so much money for this gym and they cant do a simple thing. The other two gyms and even at puregym staff were happy to help with things like this, especially when you explain to them you need your phone on to get home. Instead I was told to plug my phone in the wall infront of the reception near some chairs, I asked if they can keep an eye on it and they said if someone takes its not there problem. Luckly no one did but this service is very bad. So far only nuffiled gym I have found worse going to are like in cambrigde which is huge and facilities such has two big jacquzzi's and 50x bigger swimming pool and cheaper in price. My advise is to stay clear of this gym or at least take a trial as important to remember not ALL Nuffield Gyms are the same. Theres some Very Good ones with large amount of equipment and facilities and some very poor ones with out of date stuff and swimming pools fit for primary school and jacquzzi only in some of them BUT ALL are Expensive or near enough the same price, with some of the poor ones having the nerve to charge as much as the good ones

Fantastic experience: Good solid gym, ignore the bad reviews! Plenty of facilities and open most of the year

Negative experience: If I could I would give this facility 0 stars. My husband and I were founder members of this club (used to be Cannons) and it is really sad to see it's demise since Nuffield Health took over. The rudeness of the staff, the overall cleanliness, the equipment that has seen better days, pool, sauna, steam room and jacuzzi not working on a regular basis with very little/no prior warning, signs in the gym area asking all the users to wipe down the equipment after the use and yet, no paper towels or sprays provided for that, the list is endless. Membership should come with a health warning!!!!AVOID LIKE A PLAGUE!!!!!!!!!!!!!!!!!!

Positive experience: Very friendly comfortable environment. Staff are friendly and always helpful. I’ve rarely seen equipment out of order. Smaller than Wimbledon gym but I prefer Cheam, which has a nice lounge area to chill out after gym session. My only minus point - and I understand that this is not wholly Nuffield but all the clubs sharing the facility - as a pedestrian it can be unpleasant walking down the narrow access road shared with cars. Any chance of a pedestrian access gate? I’m thinking particularly for when it’s dark. Oh and for comments preferring D.Lloyd, put right off them because of the persistent hard sell. Reminded me of Foxtons!

Positive experience: Staff are lovely but other than that this gym is a bit of a let down. Really nothing that sets it apart from a non private leisure centre. David Lloyds has a lovely cafe perfect for a socialable lunch plus outdoor pool etc. Whereas Nuffield has a little cafe in reception area which often is hard to hear yourself think due to the music from the gym upstairs. I think for the amount they charge per membership you could find a much better gym to join.

Fantastic experience: Lovely here. Friendly staff. Clean changing rooms and pool.

Positive experience: Good little gym. there is enough equipment for the amount of members.. and they give towels at this branch which is a bonus :)

Negative experience: I was a member of the Cheam branch for a few years but handed in my notice on Friday following an incident where a member of stuff gave my booked place away to a person on a waiting list right in front of me :-( I have always had difficulties getting into the classes I wanted to attend regularly as they are so oversubscribed but this was just the final straw to convince me to ditch this place. Always found this branch quite dated and most of the machines need repairs. Stuff seem unmotivated and not very eager to solve issues when brought to their attention.

Positive experience: Good staff and everything you want from a gym. 4 star simply due to the price - I think it's worth around £45 / month rather than £60.

Negative experience: AVOID LIKE THE PLAGUE!!! Having been a member here for at least 5 years I have been unfortunate to see the demise of this once loved gym. The cause for this demise? Uncaring, self righteous new management. The senior staff are a disgrace, I am appalled at the level of customer service they have displayed. Despite repeated requests for head office to contact me regarding their level of service and assurances that I would be contacted, I am still awaiting a phone call two weeks later. They seem to think that their customers do not matter. Any other business would have folded had they treated their customers in this manner!!

Negative experience: I can't fault the facilities or staff. But I don't believe the pool and jacuzzi are as hygienic as they could be, or the wet walkways. I contacted a very virulent fungal toe infection, that has taken the hospital months to identify. I caught it at Nuffield, this is 100% the case. So wear flip flops at all times. I am a disabled driver and can NEVER get parked in one of the 2 bays. I am always told we don't own the parking lot, the club behind us does. Well if this is the case, then surely you can get them to advise their members WITHOUT A BLUE BADGE not to park there. You have been warned, if you are disabled it's a problem. And if you join be sure o buy some flip flops. I shall not be renewing my expensive membership. Nuffield are in the business of making money ,make no mistake about this!

Fantastic experience: A very god gym, everything you need plus more

Fantastic experience: Great staff, friendly, approachable, helpful.

Negative experience: I am absolutely disgusted at the lack of social responsibility of this nationwide organisation. You form an important part of the private healthcare industry and yet this organisation is allowing one of my close friends to now go into debt to pay the membership that she has tied into for another 6 months since she has lost her job. This is not care. This is not an organisation I would be proud of.

Fantastic experience: It's great.

Fantastic experience: Very nice pool and steam room. Very friendly vibe throughout, and the staff are top class.