Bannatyne Health Club Chingford

Fantastic experience: Today I visited Bannatyne health club spa- Chingford for an early Mother’s Day treat, and it was a fantastic experience from start to finish! My mum and I enjoyed every moment, from the relaxing treatments to the delicious lunch and the wonderful spa facilities. We started our day with a lovely lunch – I had a warming carrot soup with toast and a cappuccino, while my mum enjoyed a cheese jacket potato with salad and a cappuccino. The food was fresh and tasty, setting us up perfectly for the rest of the day. Next, we had our massage treatments, which were incredibly relaxing. The therapists were professional and attentive, ensuring we felt completely at ease. After our treatments, we spent some time unwinding in the jacuzzi, which was the perfect way to end our spa experience. I would definitely consider coming back here again, as everything was well-organized and enjoyable. One tip I’d give to future guests is to complete the online pre-check-in before arriving. I did this, and it saved so much time – I noticed other guests who hadn’t done it had to queue and wait to be seen, which took away from their relaxation time. Overall, it was a wonderful day, and I highly recommend Bannatyne health club spa- Chingford for a relaxing and enjoyable spa experience!

Fantastic experience: Very pleasant gym and clean gym. It has a real family vibe and friendly staff and all the equipment you need to reach your goals

Negative experience: Have been a few times for spa days. Treatments side is great. Can't fault it but for the rest of the day we were there, the jacuzzi was running on what looked like one pump for the jets, making it like only a third of the spa pool had any bubbles. Steam room was nice and hot but smelt a bit. I get that people sweat in there but most steam rooms I've been to have a eucalyptus aroma. Nothing like that here. Then halfway through the afternoon maintenance cleaned the steam room out, more people arrived so the dry sauna got packed. Overall, a disappointing day.

Fantastic experience: I was given a gift for a bannatyne spa treatment for 2 from my son and daughter in law. I invited my sister to come along and she was excited as I was. From the moment we walked into bannatyne's we were treated by the staff with respect along with a friendly smile. We enjoyed the swim, sauna , and jacuzzi beforehand. The full body massage was superb. The lady who gave me my massage was Manuella, and she was asking me if everything was OK.,and telling me what each product was that she was using. Manuella was respectful and considerate, from beginning to end of treatment. A mention also for Vidya who was giving the massage to my sister was just as considerate and lovely. Finally a mention for Hayley,and layla, who welcomed us and made us feel comfortable. We cannot wait to book again for another treatment soon, and would both like to thank-you for what was,a truly wonderful experience. ❤️

Fantastic experience: My sister and I have just had a full Spa Package at Bannatynes Chingford and both agree that it was a truly wonderful experience. The ladies who gave us the fabulous treatments were Manuella and Vidya who were both courteous and respectful, ensuring that we were comfortable with the massages

Fantastic experience: Great as usual. Amazing relaxing treatments followed by spa. Clean facilities, friendly and professional staff. Easy to park, easy step free access.

Fantastic experience: As a long-time member since 2016, I can confidently say that Bannatyne's Gym continues to impress! After wrapping up my usual session upstairs, I headed downstairs and was immediately struck by the fantastic transformation of the lobby area. Haley, the new supervisor, has done an exceptional job creating a cozy and inviting atmosphere. It’s now a perfect spot to unwind or even get some work done after a workout. The delightful scent of fresh linen and Zoflora adds a lovely touch, making the space feel incredibly clean and welcoming. I truly appreciate the effort Bannatyne's puts into enhancing the experience for its members. But mostly THANK YOU SO MUCH HALEY!!!! These improvements only reinforce why I’ve kept coming back for years. Highly recommend checking out the new setup!

Negative experience: This is the worst place I have ever been to. I had been given it as a gift, so I thought I would take my daughter, as a treat. It was far from that! The facility are grim. Everywhere is in need of decorations and repair. The changing rooms have rusty chair's, paint peeling off the doors, and walls. After our treatments, we went to use the sauna. On opening the door, I was shouted at by a man, to close the door! In the small area there were five men. This was very uncomfortable. Stayed a few moments. Felt the need to leave. The jacuzzi area was the same. So we changed and left. Nothing about it was relaxing! So a days treat. Lasted less then 2 hours!

Fantastic experience: I took my son for a teen foot treatment with Jemma at the spa, and the treatment was really good.

Positive experience: Went on a spa day for my birthday with a friend. Nice massage and fancy place, but lunch wasn't worth it

Negative experience: Booked a Spa day For a friend who was stressed, She said it was horrible , she didn't Enjoy it at all . She recommend me to never book it there for someone . She ordered drinks she never got them then went to reception and they gave it to her. she didn't enjoy the massage and wasn't happy to access the Sauna .

Fantastic experience: I had booked a spa day a couple of weeks ago for access to the amenities and a 30 minute Swedish massage. My massage lady’s name was Haroulla the massage was one of the best in my life it was amazing she done a good job the sauna and steam room was good the pool was a good texture the jacuzzi was quite busy we waited a little while but people just kept getting in so we eventually got in overall the experience was a 9/10 the only downside for me is that their are no mobile phones allowed in the pool area so if you want to get content then it’s not for you but if you are a private person then it’s right up your street ☺️

Fantastic experience: Hayley Has been of great help, very nice and respectful it made my experience so much better she is the best

Fantastic experience: Absolutely lovely from the moment we arrived. Layla on reception was great. She greeted us very nicely and made us feel very comfortable. After our initial dip in the pool and saunas, we had our massages with Gemma and Paige, who were wonderful - she hit the spot where I needed it the most. We enjoyed our experience today and can't wait to go there again. Well done

Fantastic experience: Great introduction by Joseph - he was very patient and tailor made a program for me. After my recent heart attack just what I needed !! Looking forward to my next progress review .

Positive experience: The setting was fairly ok; the staff approach was pleasant but the customer service was poor. We were left to figure out locations e.g changing rooms, spa, pool all by ourselves. The overall achievement was ok but was a bit uncomfortable at the beginning. RECOMMENDATION It would be good if customers are allocated a staff to show them around, this will make them feel more comfortable.

Negative experience: Went for a day spa treatment. The pool was good but the water was too cold for both pool and shower. Jacuzzi water was quite dirty. Spa treatment was nice but could be better. You need tompay for your bathrobe and towels even after you have paid £120 for your spa, which is not right. I wouldn't recommend the place.

Negative experience: This gym has been incredibly frustrating, particularly due to misleading communication and a lack of transparency. It feels like they are more interested in collecting payments than actually providing good customer service. The facilities are overpriced for the quality you get — the gym is small, dirty, and not well-maintained. I would advise potential members to be cautious before committing. The overall experience does not reflect the price you pay, and their customer care leaves much to be desired.

Positive experience: I was at Chingford Bannatyne today. Whilst it's not a high end spa neither does it charge high end prices and for the price of my spa day the facilities were adequate. Max on reception was very welcoming and my body massage was lovely. The jacuzzi was warm and not to busy. My only comment being I had to wait to order my food as no staff available, they were interviewing. But on the whole a pleasant day .

Negative experience: I bought for me and my mother a Christmas gift when arrived it certainly didn’t seem like a luxury relaxing spa resort more like a very bog standard dirty gym once we arrived the lady told us to get changed yet the robes and flip flops are extra ££!! Crazy should be included we made our way to a very dirty dingy changeing rooms but we was there for spa treatments not to swim anyway we finally found the so called spa area lovely lady there the dark candle lit rooms are beautiful relaxed I had a back massage only lasted 10 mins head massage and foot all amazing but we both was in and out in 20 mins NOT what I expected for a day out!! even if it was a deal on moonpig I wanted at least half hour of each. Once finished we didn’t see the point of the pool both can’t swim witch was full anyway and jacuzzi as again had to buy expensive swim wear if not got your own. it’s definitely not a luxury spa day out it’s advertised to be more a quick treatment in a very basic health club / gym I wouldn’t recommend

Fantastic experience: Good place for workouts , shout out to Hayley my goat

Fantastic experience: Joined recently, enjoying the pool and tried some classes. Pool is not busy when I have been. Paid yearly so a bit cheaper. Staff are friendly and helpful. So far so good.

Positive experience: Had a lovely massage today. My therapist took her time and was sure to check I was comfortable adjusting the room's temperature throughout. I especially enjoyed the warm towels on my toes! Thank you Naz!

Positive experience: So positive about bannatynes in chingford. Lots of parking . Friendly helpful staff. Lovely relaxation room with heated chairs . Had a great mini treatment of back feet and scalp massages . Masseuse was really good . Nice panini and good coffee . Shout out to the lovely girl in the cafe . It was her first day and she was so sweet . Negative . Robes were so small . And so were the towels . Tip . Take your own and save money . Flip flops awful and uncomfortable. Take your own . The pool was tiny and had only 6 sun beds and 4 uncomfortable little chairs . 2 lanes for swimming and one small side add on . So consequently when it got busy there was no where to sit. Sauna and steam rooms and Jacuzzi you were queuing to get in to them . So because of this I wouldn't visit chingford bannatynes again .

Negative experience: I'm a former member and do not recommend the place for women or anyone who hopes to enjoy the pool/spa facilities. The pool is very small and gets overcrowded, especially now that they are hiring out one of the lanes for private lessons: very frustrating when everyone is crammed into the remaining lane and there is one kid in the private lane. Men also behave very poorly in the pool and sauna/steam room/jacuzzi. Groups of men use the venue and either jump/dive into the pool when you are swimming, or stand around in groups at the end/middle of the pool so you cannot complete your laps. The groups also monopolise the adjacent facilities, being loud and intimidating in the sauna/steam room, standing right in front of you so that their crotches are at eye level or shadow boxing in front of the door so it is difficult to exit. Men often also exfoliate their bodies and shave in the sauna/steam room./jacuzzi, which is pretty disgusting. A lot of male customers also seem to think that wearing a swimming costume means that you want to be stared at or hit on, and I have seen lots of women leaving the pool or sauna due to direct comments from men about their bodies. Lots of men take their phones in the pool area and will take video calls, which is totally unacceptable when there are women in children trying to use the place. I think that a lot of the problems have come from groups of guys who are on day passes, which a lot of full members aren't too happy about, but some of the worst behaviour I have seen has been gross comments from older male gym members towards young women trying to use the sauna. There is no monitoring of the pool, so unless you are willing to tackle these guys yourself, which can be exhausting and sometimes scary, nothing happens. Complaints to duty staff don't make a material difference and certainly don't seem to get passed upwards. If you are just going to use the gym, then it's ok: a reasonable selection of machines but it gets boiling hot in the summer.

Fantastic experience: Me and my girlfriend had a message with Rebecca and she did a great job

Negative experience: Very bad experience! I would not pay or use this gyma / "spa" ever again.

Fantastic experience: Great customer service from Hayley, showed me around very well. Facilities such as the spa could be better

Positive experience: I went here for a quick relaxation day and i enjoyed it although friends who had been before advised that it wasn’t the best, everything was in working order and the massages were really good however this location has more of a health club feel rather than a spa experience. Some of the staff were lovely others not so much, overall it was a good day.

Positive experience: I used a voucher for 2x 90 minute treatments and use of the spa. Hayley on reception made us feel so welcome and the two therapists Haroulla and Chantelle were incredible. They upgraded us to a joint therapy room and I had the best facial I've ever had with Haroulla. Lovely staff who made the experience great. Thank you! X

Negative experience: We arrived 5 minutes left and got 1 of our 3 treatments cancelled (just like that no discussion). I personally enjoyed the 2 treatments I got but my boyfriend got out with a red face after his treatment. The pool Space (with jacuzzi and all) would benefit from some refreshment. I don’t recommend !!

Positive experience: Parking available Staff are mostly present Men’s locker room should be bigger

Positive experience: Had a massage here via a virgin experience voucher and was overall ok. Massage itself was good and masseuses were good and responsive. I will say that in the small print Bannatyne reduce the massage by 10mins essentially to keep you in the waiting room for 10mins to prepare the room which feels extremely cheeky - be aware of that; we paid for 45mins but only got 30mins of massage time. Phoned up the day before for a dual room for myself and my partner and they were able to do this which was great. We both had the same massage options on paper but got relatively different massages which felt odd, and missed off some areas for both of us, but not the same areas for either of us (if that makes sense). Also reception staff at the start were rubbish as only one person was on with a bunch of people in another office near that could clearly see the Que but did nothing. After massage staff were nice though. Pool, sauna and steam room were nice though and changing rooms were good too. Saying that there were a bunch of men sitting by the pool not really doing anything that made it feel a bit weird. Overall was ok

Fantastic experience: I’m very happy with Hayley’s service she’s been very helpful since she has been working here , any questions or problems I’ll encountered she’s been more then happy to help and my kids love her .

Fantastic experience: I had the best massage EVER!!! Carol really knows what she is doing… I had a back massage that nearly put me to slept it ended to quick will defo go back for another one… then my facial just made my face look so bright and Carol gave me some good advice about my oily skin and the foot massage was confirmation that Carol had some blessed hands and will see me again just perfect! Then Hayley and Sarah at reception had the best customer service, they were so lovely made me feel so comfortable!!! Todays trip was a 10/10 defo recommend going here if you dont it’s your loss!!! Thank you all for a superb day… I hope Bannatyne spa Chingford appreciates you as much as the customers do!!!! see u all again soon x

Fantastic experience: I recently visited for the spa treatments and was pleasantly surprised to also have access to the gym, swimming pool, steam room, and sauna—how great! The entire experience was fantastic. Hayley was such a warm and welcoming host—patient, kind, and exactly the friendly face we needed after a long drive. Billie and Carol, the masseuses, truly have magic hands! The massage was pure relaxation and exactly what I needed to unwind. If you’re looking for the perfect place to recharge after a busy week, this is it! I’ll definitely be back. Cheers, to the amazing team! Tevin

Fantastic experience: I have been a member of this gym for two months. Facilities are great, classes offered are as well really good. Long opening hours which makes it very convenient as well. An improvement can be made by being stricter with certain customers that play “water fights” in the swimming pool which can be really annoying at times. Special thanks to two members of the gym: Theresa - amazing yoga instructor and her classes are the best. Excellent for meditating and sorting out back pain! I totally recommend. Hayley - great customer service, very friendly, proactive and helpful. She’s what every business needs! They are both an asset to Bannatyne.

Fantastic experience: The gym is adequate for its size and all machines work! Cafe needs more vegan food/ supplements options…. a new coffee machine and some bottled water in stock! However, the staff are pleasant and very welcoming. Hayley, was especially helpful and informative regarding treatments, classes etc as I’m a new member. So I will be booking a treatment soon And the 5 stars are for that reason. Looking forward to the new year at Bannatynes -Deeman

Fantastic experience: REALLY PLEASED WITH THIS PLACE EXTREMELY FRIENDLY ATMOSPHERE. ESPECIALLY THE STAFF CALLED HAYLEY SHE REALLY KNOWS WHAT SHES DOING ESPECIALLY WITH THE CUSTOMER SERVICE AND HER NATURAL PROFESSIONAL BEHAVIOUR OF BEING REALLY HELPFUL AND PUSHING YOU TO BECOME MENTALLY POSITIVE VERY NICE PERSON WHICH I WOULD LIKE MORE PEOPLE LIKE THAT

Fantastic experience: My best friend and I came yesterday for a massage treatment at Bannatyne. The service was impeccable! We were greeted by Hayley at reception who was very kind and accommodated to us very quickly and professionally. Haroulla the spa manager and Chantelle (sorry if i spelt any names wrong!) were our masseuses and they too were professional, friendly, chatty and made the experience just amazing for us. We then went into the sauna and steam room which just topped off the whole relaxation experience! The massage was so comfortable and really helped me to relax; my friend and I both agreed we want this to be our regular spot :)) Hope to see you guys again!

Negative experience: Emailed asking to change booking because me and my partner had really bad flu and couldn't sleep the whole night... and I'm sure the spa staff wouldn't have have wanted us to come in anyways. No refund, no amendments. Money grabbing machine, all the reviews definitely make sense that's for sure. Think twice before booking with this company, there's so many better (sometimes cheaper) alternatives in and about London

Positive experience: Lovely spa day with 3 excellent treatments. The ladies looking after my partner and I was so lovely, thorough and professional. Really enjoyed the sauna and steam room too although they are abit small. Hayley at reception was so accommodating. Would defo come back again!

Negative experience: Had a nice day with my daughters, just as a chilled day out, I would not really say its a spa, its a Health Club that has facilities, a pool sauna steam room and jacuzzi, if your locking for a spa feeling I would say this is not the place, the treatments were very nice, that gave you the spa feeling, appointment's a bit unorganised but still girls were very nice, I would recommend the relaxation room, there's also charge you for Slippers Robe and Towels! God forbid you leave something in the locker and they find it and put it in there lost property.... they will charge you to give it back to you back your own property. I must say all the staff were friendly though, but not a spa setting for special occasions .

Negative experience: I booked 3 months in advance for my partners birthday, we were meant to both get massages but on the day, 2 hrs before my appointment, I was called saying someone called in sick so one of us can’t get a massage, although Hailey was super nice and helpful and tried her best to accommodate for us, it still was very disappointing to come all that way and not receive what I paid for

Positive experience: I am OK with everything, but the kitchen must have somebody who always can provide you with food. Many times I am there and I can not get hot food because of a shortage of staff.

Negative experience: I am beyond disappointed with the shocking lack of professionalism and empathy we experienced at Bannatyne Chingford. I booked a spa day for my mother’s birthday 3 months in advance, expecting a special and relaxing experience, only to have the entire occasion ruined by appalling customer service and a complete disregard for our time and effort. A day before our appointment, Bannatyne called to inform me that due to a staffing issue, we’d need to move our time slot— which was highly inconvenient but tolerable. When I asked about alternative dates, they stated there was nothing available until December in which i was out of the country for. I tried to work around it anyway, despite being rushed and inconvenienced as i was already scheduled to work till noon and had mentioned this. On the day of our visit, we hit unexpected traffic and arrived a mere 15 minutes late. Yet instead of understanding, the manager, Termela, treated us with dismissiveness, spoke over me repeatedly, and acted as if it was our fault that she couldn't make any accommodation. She even had the audacity to repeatedly insist, ‘It’s not my fault,’ rather than even attempting to help or find a solution. Her rude, unprofessional attitude only made a stressful situation worse, and her unwillingness to provide any options or show a hint of understanding made us feel as though we were an inconvenience rather than paying clients trying to accommodate their last-minute changes. After this disaster, I contacted the general manager, Terry Whitman to voice my concerns, hoping for some accountability or a decent resolution. Despite being assured they would 'look into it,' it has now been weeks, and I have received absolutely nothing—no update, no apology, no solution. It’s clear Bannatyne is simply uninterested in providing the level of service they claim to stand for. It felt as though Bannatyne viewed us as just another booking rather than valued clients with a genuine need. This experience left us feeling belittled, dismissed, and completely disillusioned with a brand we had once trusted. If you are looking for a spa that respects its customers or cares about their experience, AVOID Bannatyne. This has been, hands down, the worst customer experience I’ve had in years, and I regret ever choosing them for what was supposed to be a special occasion.

Positive experience: Very nice spa treatment, we really enjoyed it. Unsure why we had to rent robes, towels and slippers but didn't argue, I think it was £24 for both of us.

Negative experience: was attacked by a man for no reason, thought he was superior as he was a member for a few years, got the police involved but staff sided with this evil man. stay clear of this place. better places at fraction of price. he has mental issues i noticed after he came to me to make a brief apology.

Fantastic experience: Hayley at reception is a great addition to the Chingford club. She’s very welcoming and has that charisma to provide a good customer service. She’s been really helpful every time I need something and I can see her being a real asset to the organisation. Looking forward to bumping into her again.

Fantastic experience: I had a lovely experience here for a spa day with my mum. We were celebrating her birthday and she absolutely loved it especially her massage, so much so she booked another one. Naz did my massage and wow, it was divine! She is very talented at what she does and her hands were so soft! The massage was very relaxing and she is also very kind and professional. Would highly recommend her and want to thank her for contributing to such positive experience. Thank you Bannatyne Chingford for providing us with a lovely environment to unwind with so much facilities to offer which were all included in our spa day package.

Negative experience: Downside is probably the most run down Bannatyne in the country. Can't blame the staff on that. But some seriously poor customer service from the staff. Not many of them look like they want to be there and the ones that do want to be there are probably the cause of the poor experience. Must say some some decent staff in the gym. Management is invisible. Upside is I cancelled my membership! Overall, generally nice members who deserve better equipment, customer facing staff and a proactive management.

Negative experience: I have received the most disappointing massage of my life. I have been having massage sessions for over 10 years and this one was the worst. It was only 18 minutes and written down as 30 in their page. I was thinking to start to use this facility for long time but this was only disappointed. Massage was real disaster cuz basically she was just applying oil on my back. If you want to go there for their massage treatment. DO NOT

Fantastic experience: Im not sure why this place has so many bad reviews? It was my first time here after purchasing a wowcher deal. I was greated by a lovely young man on reception, who explained where everything was and how things worked, the lady who did my facial, and massage was lovely, the heath club was clean and smelled gorgeous, stopped for a berry smothie after, i will be coming back.

Fantastic experience: I recently joined and it's a lovely gym, with quality equipment, helpful staff and it's usually not too busy. Would definitely recommend

Positive experience: The staff were all lovely, welcoming, helpful and knowledgeable. Treatments were good, however lasted 45minutes when they should have taken 1 hour 15. The spa facilities were a little grotty and need a bit of T&C - cracked, broken, missing tiles etc. Change rooms okay, really good spacious lockers

Negative experience: Pool side facilities are okay, staff on reception area and canteen are really good in my experience on the day, However my experience for treatment was absolutely disgusting, while the treatment was okay nothing special one particular staff member was rude and verbally abusive towards me and my own mental health. She was saying very unkind things to me by whispering to me which made me feel even more uncomfortable. I have made complaint and hope nobody goes through the same thing as me.

Negative experience: My partner and I treated ourselves to a relaxing spa day on 24/07/2024 including a treatment each. We arrived at 11am so we had a few hours to use the facilities before our treatments at 2pm. Upon arrival we were greeted with moody, unhelpful receptionists who seemed to not want to be there at all. I had to ask if we could have towels & robes, to which a sign was pointed at with price lists on if I wanted them. There was no friendly helpful gesture. We then used the pool facility, but after sitting in the jacuzzi for 5 minutes, it was shut down for the rest of the day due to the chlorine levels being too high. We used the cafe to have some lunch, but again was met with the attitude and moodiness of the receptionist as they covered the cafe too. We waited a while to be served once they looked up from being on their phones behind the desk. The last straw for us was waiting for our treatments booked for 2pm. I gave it a few minutes past 2, to see the spa therapist and receptionist all on their phones behind reception joking around. Once I said we had our treatments at 2, they quickly rushed to the spa and rushed me in for my first treatment. This wasn’t a relaxing experience AT ALL, as everything then felt rushed and unorganised. The bed in the spa was not prepared and the therapist had to keep going out the room during my treatment because she didn’t have all the oils she needed. When we left, we said to the receptionist that we had towels and robes to give back. She then pointed to the bin next to her and said “put them in there”. She could have just taken them from us and put them in whilst maybe saying “thank you for coming”. AWFUL CUSTOMER SERVICE. I WONT BE COMING BACK

Negative experience: Don't waste your money and go elsewhere. This gym is way too expensive for what you get. I made the mistake of signing up for a year (I couldnt get a gym pass to experience before joining as they stopped doing them). Throughout the whole year, something was always out of order - whether it was the sauna, steam room, jacuzzi or even equipment in the gym itself. Some of which was never fixed (cable machine namely). The only thing I miss about being a member was the free car park. None of the staff (apart from Natalie) are particularly friendly either though the other members are generally really friendly compared to other gyms I go to. Spend your £50/60 a month elsewhere.

Positive experience: Lovely, spacious gym. Lots of facilities including swimming pool, cafe and spa. All I will say is that over the last month there have been lots of machines not working at all, completely out of service, broken, or not able to connect to the Internet in order to connect it to your tracking apps. That is quite frustrating considering the price of the membership. However overall happy with this gym.

Fantastic experience: I had a massage with Kathy - she was the best !!! Thankyou so much !! Had the best time here - best massage I’ve ever had with Himalayan stones

Negative experience: This spa experience was such a disappointment. The therapists were far too chatty so it was not relaxing, my friends head massage was questionable to say the least especially when her therapist stated how senior she was now that she had completed her course she was almost like a Doctor! The jacuzzi looked grubby, with missing tiles and broken areas. Inadequate seating around the pool. Paid to rent a towel which was not fluffy at all and looked worse for wear. The entire pool, steam jacuzzi area just appeared grubby. The tap in the relaxation room wasn’t working and had been replaced by an open jug of water. Certainly not somewhere you would want to stay long, we had our treatments and left soon after as couldn’t bear to be there any longer. GRIM

Negative experience: Bannatyne, I go to many spa throughout the year, and this was by far the worst spa package I have received . no robes or slippers given. you have to pay. but to get your treatment done you have to walk past the cafe and the reception which is near the main entrance you can see the street, good job we hired the robes which was 4 quid. then we went to the changing rooms. yuk, and yuk. so dirty we was put off and still thought let's be positive.  we got dressed and went to the sauna, steam, jacuzzi, and pool area. Omg I was waiting for someone to jump out and say your been punk'd. the steam and sauna were full of men, no room for us, and had 6 lounge beds that were old and tatty.the pool had lessons going on with children. then the young child vomit everywhere. they get the cleaner, which took a while,  he cleaned up, then got the hose and showered the floor . there's me watching the bits go in the pool . yuk no swimming for me  . so I go to the jacuzzi now. Wow, broken tiles around the top, the dirty around the top was thick . the water was dirty, and to top it of it was full of men staring at you, making you feel uncomfortable. so I never went in yuk . so I made my way back to the relaxation room. the walk from the pool. felt like a poorly run public bath. the dirty on floors. handles,  walls, ceiling,  vents. was more than we could handle. we had treatment and left. but I missed 5 minutes because you can't have your phones in the pool area. but there is not one clock to be seen, so you can make sure you don't miss your treatment.  told the staff, and they laughed and said yea sorry there are no clocks.""  The relaxation room had water that had just been sitting there no lid.nobody gonna drink. The cabinet around the sink fell on my foot. i have pictures of everything i have spoken about.  other than in pool area where no phoneate allowed.This was by far the worst spa package ever. Do not waste your money. This is not a spa experience it's a men's club, and you're the bait. Disgusting place. just like when u turn up and see the building outside inside is the same, dirty. and I don't usually write reviews.  but this was too bad, unhygienic. Waste of money spoilt birthday treat. So disappointed

Fantastic experience: It had an amazing day at the Spa. It was my time visiting this place. The member of staff was very nice and welcoming. Loved the relaxation room.

Negative experience: Absolutely TERRIBLE customer service!! I had booked a spa day through Virgin experience days and was quite dissatisfied in general of options of bannatyne locations nevertheless I booked Chingford as it was the closest location to my home. Unfortunately when getting in the car during our journey the traffic was getting worse and knowing that we was going to be a bit late we tried to ring the Chingford bannatyne 5 times before finally having a staff member pick up, by which point it was currently the exact time of my appointment. When speaking with the man on the phone (I didn’t catch his name) I explained the situation and said I was stuck in traffic and would be around 10 mins late according to my sat nav - I was told by him ‘it should be ok and it may just mean I will have less time within my appointment and that if I can just get there as soon as possible’ I then continued to talk to him and explain I was trying to get there but was currently in standstill traffic to which he then put the phone down which is absolutely disgusting and totally rude! I then arrived at the Chingford branch around 15 mins late, upon arrival I saw the man that had actually put the phone down on me and he was just as rude in person. He asked my name and said he would be back in a minute, he then returned and said unfortunately your booking has been missed and there are no options to move reschedule or receive a voucher to perhaps come back. His expression said it all he really did not care at all and his priority In a customer service role was not to help and assist but to state the facts and move on. He then responded and said ‘if it helps you can still use the spa facilities’ which if I’m honest didn’t help as I had paid for a spa day so I knew I was well within my rights to enter and use the facilities! Having received such a poor service before we had even entered the building we decided we didn’t want to spend any more time than required in the building and left. Put it this way I don’t think I will loose any sleep over the fact I missed out on my facial and spa day judging by the previous reviews I think I have dodged a bullet! Maybe bannatyne need to work on employing staff that actually want to work there and are adept at dealing with members of the public!

Negative experience: Terrible customer service and rude receptionists. I've had the most awful time so far trying to book in myself and my bridesmaids for my pretending day spa time. I got vouchers from Wowcher, and have been trying to book on their website. When I called reception with the issue I was having, they acted like they didn't care and just told me to email customer services. You have to have back and forth emails with a different person everytime. You can't just speak to someone over the phone and give issues resolved. I've always ask multiple times about treatments for my pregnant sister and friend, that keeps getting ignored. I'm being told I have to find different dates, but trying to get 6 people available in the week before the wedding. When most of us work, or have children is unrealistic. Not once has Bannatyne apologised for this stressful back and forth, with no resolved issue.

Negative experience: Unfortunately, my experience was marred by the behavior of the therapist assigned to me, Vanita. From the outset, her demeanor was unwelcoming, unprofessional and rude. Her service was also subpar. The facilities are old and could do with some TLC! Unless you get to where the pumps are in the jacuzzi, don't bother. The best part was the steam room which was amazing, albeit very busy! Personally I wouldn't waste my time going again.

Negative experience: This just gets better. They have now introduced children’s swimming lessons? In an adult private members health club? It’s already bad enough that they have children swimming sessions from 2 pm till 7 but now swimming lessons for children!!! this is becoming ridiculous. There are many many leisure centres in the local area that facilitate this service for children’s swimming lessons, why would you incorporate children’s swimming lessons in an adult private health centre. Absolutely ridiculous.! Also…..cleaning staff…ladies…. if you spent more time doing your job instead of chatting on your phones…..then perhaps…just perhaps…..the facilities would be that much cleaner……

Fantastic experience: I am very pleased with the services. I was supposed to go with a friend for a spa day, but unfortunately, she felt ill that morning. Meaning that it was too late to reschedule or cancel our booking, but I could take someone else instead. They have plenty of lockers for your stuff(you have to leave a £2 deposit, which you'll get back when you leave the locker key). They have a steam room, sauna, jacuzzi, and indoor swimming pool. We have been during week time, not very busy. The treatments were very relaxing and good amount of time for us. They have a small restaurant inside which serves some food and drinks. We had 2 smoothies....very tasty!

Fantastic experience: Went to this place yesterday. The staff was absolutely wonderful, professional, helpful and kind. The catering lady, Ang made our day. Our food, coffee and smoothie was made to perfection. The food was huge. I like my food very hot and it was the correct temperature. She was a pure delight. She was very funny, happy and professional. The members was also lovely. Very chatty and friendly. This place has a great vibe.

Negative experience: My wife and daughter went today for a spa session if it wasn’t for the ladies doing the treatment this review would be zero stars . The cafe staff moaned about everything they tried to order a quesadilla but the cook moaned about how this was a new menu and she didn’t have all the ingredients,everything else they tried to order was a problem. My wife then tried to order a jacket potato with tuna and then she complained she would have to make the tuna mayonnaise to go on the potato. The changing rooms were disgusting and dirty. Please avoid this place.

Negative experience: Visited as a birthday treat and this is one of the worst Bannatyne's I have visited. It is definitely more tailored for its gym members rather than spa guests. The pool is a disappointing size and was not very warm. There were only 3 loungers available and already taken, and two normal chairs, again, taken. The jacuzzi has 4 main jets then the rest of it was tiled so you were simply sitting in a bath of warm-ish water whilst other people sat in front of the main jets. I admit, these jets were powerful when I eventually nabbed one. The steam room was very hot and steamy so good in that sense, but busy with people from the gym chatting loudly so not very relaxing. The sauna was not particularly hot. Went through to the main reception and "cafe" to get something to eat. Happy to see this place features a Starbucks and I asked for an Iced Caramel Macchiato. The staff member's service was not friendly and gave off a very cold vibe. My drink was also not made correctly as I couldn't taste or see any caramel. Again, I think she was more of a gym member of staff, rather than Starbucks. Had the tuna cheese panini for lunch and this was mediocre, not a lot of tuna or cheese present. The spa element was the saving grace for us. We were welcomed by a really lovely lady, who also did one of our massages. We loved the relaxation room and spent over an hour there. I would suggest they remove the water beds as the leather was cracking and this was quite uncomfortable to lay on. The massages were good! The only recommendation I would say for future massage goers is to research a bamboo massage as it is rather painful and extremely deep tissue. All in all, if you are looking for a nice Bannatyne Spa experience, try the Bury St Edmunds or Colchester branch, and avoid this one like the plague!

Negative experience: Treatment times are shorter than what you've booked. I booked for 45 mins and only received 30 mins. Facial includes being rubbed with avery hot towel and having pieces of tissue covering your face, sprayed with water, and reapplied with another tissue. The massage was very brief and light and did not include the head massage. Essentially you just get lathered with oil. If you are here for just the treatment you don't need to pay for the bathrobe, slippers and towel (£10). Because of the negative experience we left quite quickly.

Fantastic experience: Revisited today. One of the best massages I've had in my entire life. Thank you, Bannatyne Club Team, for that. Great value for money, free parking, plus wet and dry saunas. I will be back again.

Negative experience: We had a massage booked in today with my husband this morning and may I say it really was not worth a single penny We initially booked for a room for me and my husband to be together with however was told they were booked in separate rooms. This was something that was resolved as a room was free at the time Our massage was for 60 minutes. The ladies that did our massage basically just rubbed our bodies with oils and that is it. The massage only lasted around 40-50 minutes. We told the staff members at reception initially to book a massage that is hard on the body however this was literally so soft and did not feel any relaxation from this. Was really disappointed by this as we have had similar massages elsewhere that were amazing

Positive experience: Had a really nice relaxing time with my mum here for a general spa day but overall average place, nothing special. First of all was that we both got a package but still had to hire out the towel, flip flop and robes. Would be nice to include it like other spa places. There was a swimming pool, steam room, sauna and good space for the changing rooms. Wished the jacuzzi wasn't so busy as we waited a long time to go in there but there were always at least 6-8 people. Sometimes more people would join which isn't nice touching toes. Also wish there were more sun loungers and since the steam and sauna was mixed, it sometimes got crowded and noisy. Nevertheless, we had additional treatments pre-booked in the massage room which was ok, I've had better body massages before and there was also a relaxation area before we headed off.

Negative experience: This place is totally a must avoid, the poolside is absolutely cold, 2 lanes to do lengths shared by 4 people. The sauna and steam not relaxing with kids talking rubbish. The jacuzzi is cold not the ideal place for relaxing after a hard day's work.

Negative experience: Not a very good experience unfortunately. I arranged a spa day through Virgin Experience. The staff were pretty disrespectful, the place overall was cold and not very clean, and sauna and steam room were broken.

Negative experience: Customer service is absolutely awful. Reception is so unhelpful when you call in. Here’s a couple issues I encountered: Called in to double check whether there was multiple slots available on one day, was lied to and told that there was yet when i booked one- There was no more slots available for the other one. Everytime I called, I would have to recall at least 10-15 times before my calls were picked up no matter what time of day. I spent about 3 days just to try book 2 mini massages on the same day..

Negative experience: Took my sister for a spa day treat was disgusting and I never l leave reviews but I feel this is a must! Had lunch included in the package I brought but no staff for the kitchen the manager then told us “we can walk to Morrisons next door” if we wanted for lunch. While standing in our robes & swimming costumes! He then did make us a panini himself, was slightly soggy and not the best! He did however give us a free glass of wine but for what we paid doesn’t make up for the horrible experience! Swimming pool cold Stream room and sauna full of young boys who have left the gym not relaxing at all, one of them had poured peppermint oil in the stream room so it just burnt your eyes. About 3 sun beds round the pool, it’s loud and just full of people who use the gym. The jacuzzi barely worked and again full of gym members. The treatment my sister had the lady kept coughing in her face and banging around Save your money

Positive experience: We started our day with a treatment that was included in our package. Our massager/treatment provider was Yi (sorry if it is mispronounced) and she was amazing. She provided professional introduction of the products she was using, she was extremely kind and lovely. It was an amazing start of the day and we planned to stay for the whole day. However, after 11am we wanted to eat something but when we went to the counter the receptionist said there was no food at all as there is no staff. He put the sign out in front of our eyes which I find ridiculous. Why didn't he inform us when we entered? How should we know there is no food? It was so disappointing to realise it once we were standing there to order...moreover, he was not so kind and did not say anything when we expressed our disappointment. After this we decided to leave and instead of spending our whole day there, went to another place where staff was nicer and provided food as expected. We will not go back again, we expected much more from Bannatyne.

Negative experience: This place is run down. Avoid at all costs. Changing rooms filthy, there has been no locks for the cubicles in the changing rooms for over a year now they have obviously been vandalised and not repaired…not everybody wants to get changed and strip down in public…It’s your basic local leisure centre but double the price don’t be fooled by the name.

Positive experience: It's nice place to just go to the gym and use the steam rooms and the jacuzzi. Not great for spa day I'm sorry the stuff they use to massage u is cold it was also abit chilly in the relax waiting room. but the massage was ok just should be warm not feeling like your having a cold scrub.

Positive experience: Having read the previous reviews I was quite nervous to go - even tried to cancel because I felt like I was setting myself up for a bad experience BUT I have to admit it was a lovely experience. We went on bank holiday Friday, really nice and quiet at times the sauna was a bit crowded but by the time you alternated with the steam room it was okay. Our massage therapist was lovely, it’s a shame that due to lack of staff we couldn’t have our treatment at the same time as that would have made the experience more enjoyable for us but it wasn’t the worst thing. I would agree that when choosing the spa package it’s a bit uncomfortable to have to go across the hall from the changing room to your facility as it’s open for all to see - they definitely need to find an alternative solution to offer more privacy. Overall we had a good time using the facilities, not sure if I’d recommend this particular branch just cause of the smaller issues as mentioned above but it’s not as bad as the reviews made out (personally)

Positive experience: Great price for value. Customer service could be improved. It was my first time in the premises and I was not shown the facilities, had to find out by myself. Good sauna and steam room , jacuzzi could be better. They took three days for getting me the deposit for towels back.

Negative experience: Really poor customer service. I am pregnant and called and email and they never returned my messages to see which treatments were suitable for me. Once they picked up they were unable to properly advise. Finally I was sick the day before and called c. 30 hours in advance to see if I could re-schedule. They said they'll call me back and never did so we ended up loosing the spa day we had booked.

Negative experience: one of the worst Spa's i have been too, no relaxation at all super loud all the time every time i wanted to use the jacuzzi/ sauna and steam it would always be super busy. My treatment was meant to be 25 mins but only lasted 15 mins the woman kept walking out of the room and then the fire alarm went off!! will not be returning again really disappointed

Negative experience: Name of the gym - Great Location - Services offered - very good But quality of the gym is where everything falls apart. Broken lockers, condition of the gym overall looks like it's Begining to fall apart. The gym charges high fees but give little to no money back in terms of the upkeep of the gym. On multiple occasion I found the steam room and sauna out of action as well as the pool heater being broken several times leading to cold water temperatures Other locations of the gym are far better which shows its a lack of care from management to look after the place and provide the high standard they offer on their website. My advice go elsewhere be it another gym or another location but defo don't come here

Negative experience: Got called on the day before our Spa treatment saying they've had shortage of staff and they've had to cancel. Nearest weekend replacement date they could offer me was a month and a half from now... Absolutely horrendous service.

Negative experience: Been a member for a couple of years and currently looking for other options, I chose it for the price and location but I’m getting fed up…most of these bad reviews are sadly pretty accurate. It’s not totally AWFUL but it’s not nice, I use it pretty much for the pool which I got to a few times a week, the changing areas have recently been ‘refurbished’ but that just means painted over with horrible grey paint which is already peeling. Generally just has a sense of mould and grimness. The showers smell like a combination of being at the dentist and poo, Lord knows how. Jacuzzi not working half the time and the pool always overly busy with people who are NOT swimming, which annoys me the most - full of mostly men standing around in groups comparing appendages and blocking the lanes for people who want to swim. Combined with poor disappointed people who have purchased spa days and expect a spa. It’s a gym with spa facilities, I definitely wouldn’t consider it a spa. I also get sent text messages all the time offering me 40% discount on spa treatments but you can never book an appointment unless it’s 6 weeks of so in advance, this has been the case the whole time I’ve been a member so have rarely been able to take advantage of the spa. Summary: cheap(ish) but you get what you pay for.

Negative experience: Don't even BOTHER from start to finish Female Receptionist was rude and unhelpful, wasn't told where to go as a first time customer. The massage it's self was good but the over all the customer service was BELOW standard!

Positive experience: Floors where dirty to walk on if you haven't hired the flip-flops and I don't think you should have to pay for robe hire when you've bought a package. Considering I was the first appointment of the day the areas should all have been cleaned and ready for the day to start. The massage Rooms was very cold. So found it hard to relax for my massage. Then was told to wait in the relaxation room which was also cold. The Aircon was on and the tiled beds was not switched on. When they was we were told it would take 15 mins but it took far longer so again was very difficult to relax. It's February so they should know this is a priority for clients. My massage and facial was amazing but I don't feel like I got the 1 hour of each treatment. The best foot forward treatment was way over priced for 15 mins. I could barely foot a little toe forward with that amount of time.lol. food in the cafe wasn't great either especially at that price. Not very relaxing at all.

Negative experience: It was an awful experience. If you want a nice, relaxing and friendly atmosphere do not go to Bannatyne Health Club Chingford. I was appalled by the treatment I received yesterday. From the reception to the masseur, it was terrible. I have been to few spas this is by far the worst. The masseur was unprofessional and quite rude. She didn't introduce herself when she came to the relaxation room. She just confirmed my name and told me to come along and closed the door. I wasn't given basic things like a robe or slippers that other spas give. I was supposed to have two treatments for 45 minutes according to them. The masseur only spent 35 minutes. She was supposed to do neck, shoulder and back treatment and scalp. I could only feel my neck and shoulder. She didn't do my back at all. She didn't ask me any questions and she didn't say a word throughout the whole experience. When she finished, she informed me that I should get dressed quickly as the room will be used immediately. I got dressed fuming. However, there were lots of rooms when I walked past. It was supposed to be relaxing but for me it was awful. It was a Red letter voucher given to me as a birthday present from my colleagues and they were so eager to know about my experience. It was very disappointing!

Negative experience: I was disappointed with this venue, nothing special at all. I booked a pampering event for two with lunch. I had my treatment which was good to be fair. But my partner was left in the relaxation waiting room for two hours to then be told that there was an administration error and he was NOT booked in for a treatment today. We were 'Ticked'! Then to top it off, the lunch that was included in the package was poor, cold and not worth the money we paid.

Positive experience: I have a membership here. Firstly, the health club has free parking so you don't have to worry about how long you're parked for. I usually use the wetside facilities and they're great when they're working but unfortunately the steam room and jacuzzi seem to be out of order a lot. They recently bought new loungers to relax on which are great. Loads of lockers available and also a swimsuit dryer which is very handy. The changing rooms are massive, lots of space to get ready in and shower in, but I do think they could be cleaner. They don't always smell very clean. I've also had a deep tissue back massage done at the spa here and that was great, the therapist did a good job and she was also very friendly, and you get 50% your first treatment if you're a member which was nice! They also serve food and drinks here and having tried both, they're good but there seems to be a lot of days where hot food isn't available, probably due to staffing. Overall I'm happy and will be coming here until my membership expires. One thing to look out for before signing up is that you are in a 1 year minimum contract which isn't very flexible considering the price of the membership isn't cheap. I also do think that this club is more tailored for its members rather than one time spa users.

Negative experience: AVOID AT ALL COSTS. If I could give them -5 I would! 1. It is NOT a SPA, it's a gym with SPA facilities, THAT'S IT! The website blabs about how relaxing the environment at the "spa" is, well bulls***. The members of the gym have a free access to the facilities making the space for people trying to actually enjoy the "spa" equal to zero. The walk from the changing rooms to the "spa" was a little corridor showing to this massive pool where then, on your left side, you'll find the crowded, super loud, not so relaxing Sauna and steam room. Everyone was just talking loudly about their gym session, which I have nothing against if it wasn't that the experience was meant to let us enjoy some silence while we relax in the Sauna. Well no. On the right side of the corridor you get the jacuzzi, even more crowded then the sauna! The most uncomfortable thing is that they are mixed saunas which is such an uncomfortable situation where as two girls we had to go back to the changing rooms and didn't even try either of them things cause full of men. The whole room is kind of cold, no music not even a relaxing song in the background, just people talking and talking even louder. 2. No cleaner? The ladies changing rooms are dirty, with  empty soap containers, no shampoo and whatsoever. There was a lady saying that the facility would have no cleaner the whole day. How do you have a place with so many people walking BAREFOOT and doing exercises and have no cleaner?! 3. The massage The day before they ask you via email to fill a medical questionnaire and to ask about preferences for the massage. Well me and my friend asked for different things and got the same exact massage. There was no 10 minutes conversation to talk about what we wanted from the massage (which is standard!). At the end of the "massage" I had a facial and my friend had a body scrub. Let me say that that scrub rubbed my soul as well for how hard it was, it felt like they were rubbing sandpaper on us. They didn't have the consideration to ask us what kind of skin we have and all. But even when my friend said she has a delicate and sensitive skin the lady proceeded as she did before. Also let me say, I got into the room with a slight back pain that I was hoping would go away with this relaxing day but the lady made it so much worse. On my way home I couldn't even stand on the tube as the pain was so unbearable. 4. THE ROBE DEPOSIT I understand that if you don't bring your own towels you can rent it there but asking for a deposit? We paid in total 28 pound for a robe, a kit (robe, towel and flip flops) and 2 wrist bands to get back 14 that was a a deposit. Also that was quite expensive for a spa that is not a spa. 5. Rude staff. We had to change our original day to a different one cause of tube strikes but when they cancelled the strike we tried to get our original day back. The guy answering the phone told us straight away that if we tried to cancel our booking too many times they would just cancel and not refund our booking altogether but we asked it twice for an obvious reason? Also when the lady saw us leaving the changing room 20 minutes after we went in she asked us why so quick. When i tried to explain her the problems she didn't say anything and proceeded to give us the deposit back. 6. The walk To get from the changing room to the massage area you have to walk in front of the reception and the cafeteria!

Negative experience: Very disappointing spa day. Which spa have you ever been to where you have to take your own towel!!? Alternatively you can buy one, along with a robe and slippers. Surely these are basic supplies for a spa day. The jacuzzi was powerful, but I don't know what chemical it had in there, as it made my eyes sting so much that I couldn't stay in there. As part of my package I had a 40 minute treatment included which lasted only 30 minutes. The treatment was good albeit short, but the lady was really rude and abrupt. The showers were not great, the first one I went in had no shower gel, and the water turned off far too quickly and you had to keep pressing the button to get the water back again. The toilets also had no toilet roll. I would not visit again.

Negative experience: Don't even bother coming here. Worst spa experience ever. We booked for a spa day as a birthday gift but as soon as we walked in, they told us the jacuzzi wasn't working. We had no notice for this. The cafe was also closed they mentioned and when trying to book for another day, the only available slot was months away. They tried to give us a complimentary towel and robe but we already had brought our towels and robes so at that point it was a bit pointless. We went for our treatment and luckily we arrived early in the morning because there was hardly anyone there so we got our treatment done on time without having to wait around. I had the massage which was average but not that bad. The birthday girl had a facial done but after the treatment, it kept stinging her eyes. The person must have gotten the products so close to her eyes after she opened them, it was stinging. She had to wash off all the products to stop it from damaging her eyes further. They were meant to give us complimentary eye masks but they completely forgot to give them to us so we had to ask them at the desk. The employees were really nice though and dealt with the situation great. The whole layout of this centre was so confusing. The changing rooms was on the opposite side of the treatment and relaxation rooms so you basically had to go back and forth in your robes through the reception area where it was freezing anyway. To even get to the swimming pool and sauna, you had to go through the changing rooms/toilets, and right at the back is where it led to the pool area. The room was cold. Every time I breathed I could see my breath. The pool was freezing, we were all just shaking. We couldn't stay still, had to keep swimming otherwise we'd just shiver again. Couldn't even relax on the loungers because it was just too cold. There needs to be better signage once in the pool area because once the doors are all open, you don't know where the male/female changing rooms are so you can easily just walk in mistakenly. You'd think that they'd do something to keep everyone who's inside warm but it was so cold! Couldn't even have anything to eat here properly because the lounge/cafe area was right outside the door. You've got everyone who's coming in and out the building so the cold air is consistently there. We ended the day trying to relax in the relaxation room but there's nothing relaxing about it! Every time you're trying to relax, people are coming in and out of the room when they're getting called for their appointment. Again it was really cold and you'd think they would keep the temperate at least some what warm in the relaxation room but every time that door kept opening, the cold air just came through. One thing they can do to improve this is to separate the waiting room and the relaxation room. Literally walked out after that. There was no reason to stay anymore.

Negative experience: It's not a spa, jacuzzi was broken and pool and sauna were so busy (and small) you have to queue, it's part of the gym. Not very clean either. Massage was good.

Negative experience: Booked a massage and spa day for me and my partner. 1. On arrival you have to pay if you want a towel or robe to use whilst you are there which is shocking, never been to spa where a towel wasn't included in the day. You have to walk across reception and the atrium from the changing rooms to the spa so you need something. The towel they provide for purchase is small, be warned. 2. The massage and treatments itself were good hence the 2 stars. 3. The 'relaxation' room was freezing, was unusable in the attire you go to a spa in. 4. Mens changing room were tired, worn and dated. I could forgive it but the toilets were horrendous. I've been in council or public shopping centre toilets much cleaner than these. Tired, dirty and stunk of urine. 5. Hot tub was closed off so we weren't able to use it. Staff member just shrugged his shoulders and said he was gonna talk to his boss when she got in at 1pm.. 6.Was too cold to stand poolside and swimming pool wasn't warm enough. Had to go in steam room and sauna briefly, but was extremely crowded so just went home. Overall, inside the treatment room was great, everything around that was a joke. Avoiding bannatyne clubs as a whole. Much better to just book a massage or treatment individually as it's the only thing this had going for it.

Negative experience: I have been a member of this facility on and off for the past 10 years and to be honest, it used to be much better and much MUCH cleaner. But unfortunately, lately, especially over the past 8 months..the influx of unclean, spitting, smelly, no showering, boys and men have turned this once lovely, clean facility, into a meeting place for those with no morals or human hygiene practices. Membership has just increased.....I hope this extra revenue will be used to hire more competent managers, more cleaning staff and some industrial disinfectant.