Bannatyne Health Club Maida Vale

Fantastic experience: Fantastic massage by Shiffa, gym looks great

Fantastic experience: I recently had an incredible experience with Mahdi at Shiffa Clinic located in Bannatyne Gym, and I cannot recommend him enough! After my wet cupping session, I felt an immediate sense of relief and rejuvenation. Mahdi is not only highly skilled and professional but also incredibly attentive and caring. He took the time to explain the entire process, ensuring I felt comfortable and informed throughout the session. The clinic itself is clean, serene, and well-organized, which added to the overall positive experience. Mahdi’s expertise in wet cupping truly shines, and I left feeling lighter, more energized, and with a noticeable improvement in my overall well-being. He also took a little video for me which I appreciate, so I decided to post this little snip of the video. If you’re considering wet cupping or any other services at Shiffa Clinic. Thank you, Mahdi, for an amazing experience—I’ll definitely be back!

Fantastic experience: Amazing physio therapy session with Shiffa Therapist and anyone with a broken ankle I do really recommend

Fantastic experience: I visited Shifa Center for physical therapy and I have no regrets about the experience. The atmosphere is calm and beautiful, the therapist is professional, and the staff are always smiling. If I decide to do physical therapy again, I would definitely return to the same place.

Fantastic experience: I had massage with shiffa therapist she is great wonderful lady I cannot scribe how I felt after the session it was amazing I will definitely recommend her 100% if you have any pain please visit her you will feel new person thank you shiffa god bless you

Fantastic experience: I went to see Shiffa for physio and massage and they were absolutely amazing! 10/10 I recommend!

Fantastic experience: Had a massage with Shiffa. She is very knowledgeable and took time to assess my concerns. Would recommend!

Fantastic experience: I had a great experience at Shifa Therapy! The massage was excellent—very relaxing and just what I needed. The atmosphere was amazing, clean, and welcoming, which made the whole experience even better. I highly recommend this place for anyone looking for a quality massage in a peaceful setting!

Fantastic experience: لقد زرت مركز شفاء لتجربة التدليك والحجامة، وكانت التجربة رائعة حقًا

Fantastic experience: The most amazing experience. I visited shiffa for the first time and it was a once in a lifetime experience. I honestly can not recommend shiffa more as she is a highly qualified therapist and I am definitely going to be back.

Fantastic experience: Thank you shiffa, amazing experience.

Fantastic experience: مركز شفاء هذا شيء من الآخر! دخلت المكان وأنا مهدود، وطلعت وأنا فايق ورايق. المعالج عندهم، الله يعطيه العافية، محترف، والتدليك كان خرافي،، تجربة ما تتفوت، حسيت نفسي أخف. المكان نفسه يفتح النفس، هادي ومرتب، والعاملين فيه كانوا زي العسل، خدومين وابتسامتهم ما تفارقهم. بصراحة، أنصح أي واحد يزورهم.

Fantastic experience: The facilities at the club are excellent and incredibly affordable.

Fantastic experience: I have been going to bannatyne for a little over a year now, great gym good facilities and friendly staff! Shiffa is also amazing I couldnt recommend her more the only person I would trust to do my massage and cupping!

Fantastic experience: I am coming here for the massage. Shiffa is a star, she helps me with stretching exercises, massage, cupping and although I come from quite a distance to see her, it’s just what I need after a long week at work!!! Thank you Shiffa!

Fantastic experience: I had hijama done with Shiffa. It was honestly such an amazing experience and Shiffa made me feel so comfortable and relaxed as this was my first ever time. recommend everyone to try

Fantastic experience: Went to visit the amazing Shiffa at the clinic. The room was so calm and relaxed and received physiotherapy and massage from shiffa and I came out better than ever. Definitely will be back✨✨✨

Fantastic experience: Great space and service for healing with sunny_therapy

Fantastic experience: I was recommended Shiffa for message , as I had back pain , she did a fantastic job giving me good physiotherapy and I immediately felt better, I highly recommend her for good message and physiotherapy specifically if you are suffering

Fantastic experience: I am very happy to go to shiffa to have my massage every month its really relaxing and need it , i would highly recommend its amazing thank you

Fantastic experience: Shefaa massage therapist was amazing 1010. I recommend to anyone who is suffering from a body pain.

Fantastic experience: Had a massage with Shiffa, honestly such a great experience. Absolutely amazing from Shiffa

Fantastic experience: I went to London for vacation, and a friend recommended this amazing spot. It's a wonderful place! They also have a spa called Shifa Therapy, where I received excellent treatment. The service was outstanding—truly one of the best I've had compared to other places. It's a must-visit for anyone looking to relax and unwind! Shifa therapy is a must try

Negative experience: Hi the place is very poorly maintained damp on walls rust on machines lights out dirty mr Duncan too much time living the high life and not checking his gyms

Negative experience: Dirty, overcrowded, really bad experience, sauna is tiny as well as steam room. Do not recommend!

Negative experience: “We are sorry about your experience..” What a filthy place

Negative experience: If my visit to this gym hadn't been included free with a stay at the Marriott, then it would be a zero star! The entrance scanner was broken, no wristbands or lockers available for non-members (you have to leave your bag in the staff office), broken equipment, none of the members put their plates back after use, a hole in the ceiling, a broken sink in the changing rooms, etc. I thought Bannatyne was a premium brand but this has to be the worst gym I've ever been to!

Fantastic experience: Great service! Great Staff! I'm new to the area and visited Madia Vale branch and all the staff were very accommodating, helpful and friendly. I would definitely recommend if you live local. 100% customer service from start to finish!

Positive experience: Staff are friendly and professional, facilities have everything you need. Other reviews I’ve read are quite harsh. Classes are brilliant. The female club manager is attentive. Would recommend to anyone.

Fantastic experience: nice gym. clean helpfull staff

Fantastic experience: Everything you need. In one place

Fantastic experience: Amazing manager and staff. Great environment for a work out and relax in, I would recommend this club to anyone as I been a member here for more than many years.

Negative experience: Very dirty unprofessional stuff . Too expensive for this level of hygiene Specially the pool the steam always smell the showers smells so bad. Classes Sometimes cancelled Or you can’t book or in the class it will be overcrowded. You don’t know why if you have a problem and you speak to the managers always giving attitude . I don’t recommend this gym Horrible

Negative experience: This is the best gym in the area, but that doesn’t mean it’s good. The gym is small and overpriced. Something is always out of order (most notably the entrance scanner) and stays that way for weeks. Certain parts of the gym are unlit, making those areas dangerously dark after dusk. The security cameras are pointed at the ceiling (see photo), which is alarming as I personally witnessed a phone being snatched in broad daylight. Guests from the hotel next door get free access, leading to a lot of careless and disrespectful visitors. Weights and equipment are rarely put back. None of the staff have any real knowledge of professional fitness, and the pool is filthy.

Negative experience: Gym: low celling , all equipment are tightly packed; Pool: Absolutely disgusting. It hasn’t been cleaned properly or as often as it should be. Most of the time, the lane markings are barely visible. The lane is fairly short (about 10 meters), but it’s always crowded. Even though there are signs prohibiting diving, you often see kids and teenagers doing it all the time—and some adults splash water for fun. Avoid if you can. Management: Scammers! Many people have already mentioned the unfairness of the contracts, but this goes beyond acceptable limits. They won’t allow you to terminate the contract even after fulfilling a one-year term unless you notify them 30 days before the contract ends. If you don’t, they automatically roll it over for another month. It’s disgraceful—an obvious attempt to rip off customers. Oh, and their frozen policy is strict as none. Do not go to this gym!

Negative experience: I am very disappointed with my experience at Bannatyne Gym. The gym constantly has an unpleasant smell, and it's often missing towel paper, sanitiser which is unacceptable for a place meant to promote cleanliness and hygiene. The women’s changing room is consistently dirty and has a strong odor, making it an uncomfortable environment to use. The management also leaves much to be desired. They don’t seem to care about retaining their customers or addressing concerns in a helpful manner. It’s clear that customer satisfaction is not a priority for them. I wish them luck in improving, but as it stands, this gym is far from satisfactory. For the sake of your health and safety, I cannot recommend going there.

Negative experience: this is the worst gym in the area. really bad bad attitude from the self proclaimed "manager" of the gym who is doing nothing and give answers like " i am the boss if you have some complaints you can leave" . and my conplain was "nobody is helping an old lady to read her workout card" can you believe it? this is horrifying situtation. i don't feeel safe in that gym anymore myself. you would expecting great attitude from someone who is dealing with public every day,skills to bring business to the gym. but no... no social skills, bad attitude like "i am the boss here". I am sure you can find better gyms . plenty of gyms in London. on top of this: the ceiling is so low I cannot use the stairmaster because i bang my head on the ceiling lol. after you complain nobody can assist. smart guys lol. Furthermore the machine to check your wrist band is always broken. usually there is bad smell in the gym. often the changing room is a lake because they clean it during rush hour. this is more expensive than other close gym just not worth it. i can forgive some malfunctioning but i cannot forgive bad attitude from people working there. no thanks cancelled my membership. I tried mot of the gyms in London. we are very far from Virgin and Third Space but well that is another league. Everyone is smiling and welcoming and just a good service. Here you get worst of service and average machines compared to Puregym they have better. and really bad attitude like you are entering a criminal hideout.manager saying to you "I am the boss here" lol not even in the movies. crazy congrats to the manager and who hired him as well

Negative experience: I was a member for 2 years and I was charged cancellation fee when I was due for the surgery. The team it’s not understanding and the staff it’s not polite at all

Positive experience: Unkind reviews. This has been my gym on and off for a few years The staff and nembers are polite and the facilities are fine. I have attended Virgin Gym and I don't see any vast difference. Lockerand shower facility is good. There a few places where they could make a big difference with simple repair and repaint. Relaxed homely feel. Reasonable pricing by all round gym standards. Membership rules are notoriously bad when it comes to giving notice, freezing, or early termination of contract -but they are all like that.

Negative experience: Very dirty and broken. Waiting for the infections to kick in post visiting the pool and sauna area…..

Negative experience: Avoid this place at all cost. Dirty, smelly, and rude management team. The worst gym ever. I wish I could give it 0 stars.

Fantastic experience: It's an amazing exceptional spa..after taking the spa you doesn't fells the pain in your body very relaxed and feel very flexible in every movements in yor body parts.....its been outstanding

Positive experience: Hmmmmm

Negative experience: After reading the reviews I will not be attending this gym. I will be looking elsewhere to spend my money.

Negative experience: I recently visited Bannetyne health club in Maide Vale and had an absolutely dreadful experience. I brought my daughter from the nearby Marriott hotel, excited to swim together as we were promised upon arrival. However, once we got in the pool, we were rudely interrupted and asked to leave because apparently there was a lesson going on. How unprofessional! My daughter was left disappointed and upset, and so was I. I wouldn't recommend this place to my worst enemy. Avoid at all costs unless you enjoy being treated like an inconvenience.

Fantastic experience: 前台非常好！像一个家！很安静，很舒服。也离我家近！里面有理疗室，按摩室，理发店！有教小孩子游泳的，有教小孩子和大人的功夫，还有很多的瑜伽课，跳舞课！

Negative experience: Trainings were very good though but you subscribe for a year and if you are moving out 50 min from a bannatyne club they consider that this isn't a good reason enough to cancel and since I have move out I have been harassed by them!!! Don't subscribe if you are thinking to move out during the subscription time. They just don't understand how London is big

Negative experience: Horrible customer service, the steam room smells and is not working half the time and average gym - you'd think they would put more effort in with all the competition around (at least 3 other gyms in the area with competitive membership price). The only thing they are diligent on is taking your money.

Negative experience: Read the contract, then choose a different gym. Cancellations are a nightmare, where they charge you at every step. This means you are stuck with a poorly equipped and maintained gym.

Positive experience: They need to change or repair the equipment urgently.

Negative experience: Good friend says its a dive so here's one for him

Negative experience: The gym is very dirty. I could barely fit in the shower. The only good thing is the gym was very quite when I went so I could use any equipment. I personally wouldn’t go there again.

Positive experience: This is often disappointing compared to other fitness clubs. There are problems with the management of the cleanliness of the facilities. The showers work poorly and many people enter the pool without rinsing themselves or go directly from the sauna to the pool. Drinking water is not pleasantly cold. However, the minimum facilities are adequate. There is no Jacuzzi, many lockers in the changing rooms are broken and sometimes there is a strange smell in the shower rooms.

Negative experience: They are very unprofessional. It is not a clean club at all. I was not satisfied at all.

Negative experience: Unfortunately, this club forces customers to pay extra money. The terms of cancellation and registration are designed in such a way that it works like a trap and you cannot cancel easily and you have to pay for the contract and registration against your inner desire. They made me pay extra money even after cancelling

Negative experience: I was not satisfied with this club at all. I used this club only 4 times. But they forced me to pay for two months. Even though I had asked them to cancel my membership a month ago. And in the beginning, they did not give any explanation about the cancellation. It is too small and busy.

Negative experience: Abysmal gym, tiny, dark, few machines, only one cable machine - not maintained

Negative experience: If I could rate zero, I would rate ZERO to this gym. There was a physical assault that happened to my partner against another gym member. Initially, we already reported this gym member due to his behaviour and the management completely ignored our verbal report. When the gym member initiated the physical assault against my partner, we called the police. Unfortunately, the CCTVs were only for DISPLAY and not actually working nor recording. We informed the management of our disappointment, and there was no response regarding the situation at all. What has happened had greatly affected our mental health and our confidence in our safety in that gym. We never returned there again. Do not ever subscribe to this gym, it’s small and crowded. Pools are also are not cleaned regularly, there were lots of dirt at the bottom of the pool. Apart from that, Staff are also in a relationship with each other and display too much in the gym area, very unprofessional in their place of work.

Negative experience: My wife and child developed skin irritation and red rashes after swimming. What's more, when signing the contract, they didn't warn that you can't be there after 6 o'clock with a 12-year-old child, I learned this already after signing the contract. To all this, I said that I want to terminate the contract with them. In response, I heard not an apology, but that I should write a request to their office so that they would allow me to terminate the contract. That is, in the place where I signed the contract, I cannot terminate it. I just closed the credit debit. And now collectors are calling me with threats. I DO NOT RECOMMEND THAT YOU DEAL WITH THESE NON-HUMANS

Negative experience: Please Bannatyne, machine/weights, pool/sauna and changing rooms areas need cleaning and maintenance. Even ceilings are falling down.

Negative experience: Too expensive

Negative experience: Worst swimming pool ever, cloudy water, pile of sand at the bottom. But I do recommend the sauna. The only good thing in this facility...

Fantastic experience: Great fitness classes with lovely instructors! Zumba, body combat and box fit are 3 of the classes I've had the pleasure of attending and felt great benefits afterwards. The management and staff on site are friendly, helpful and encouraging.

Negative experience: Dirty Gym and Changing area. I previously reported this to head office and heard nothing back. Also raised issues with management and again no action taken. After leaving, i'm now plagued with emails and calls on a daily basis to chase me for another months payment after giving the notice that i was advised by their staff to give. Awful Customer Service and Management.

Positive experience: we went here on Friday as our local gym at Chingford had closed their pool. We are keen swimmers and we were quite surprised how small the pool was. Only 8 strokes end to end. Not really ideal for us. Convenient for what we needed at the time but I doubt we'll go back.

Negative experience: I wouldn't recommend this gym especially if you like going to classes. During my time as a member, classes would often be cancelled without explanation or because there "wasn't an instructor around". The gym is small and expensive for what is on offer. The staff are friendly but service doesn't match the high price. There are way better (and cheaper!) gyms in the area that offer a higher quality of service.

Fantastic experience: Great club with great staff. They've recently added a members lounge as well which is a brilliant addition

Positive experience: The staff are really nice and I really like this gym in general. The free weights equipment is ok. Not the best but it's enough. The main issue in the gym for me is that the pool is full of sand and grit on one side. There's a lot of it. It's been there since I joined about 3 months ago. The male changing room *showers* also smell pretty bad - like the pipes have a lot of stale water. Overall would definitely recommend.

Negative experience: It’s dark, humid, old equipment, and smells awful

Fantastic experience: Nice one

Fantastic experience: This is my gym so I definitely can provide with a great subjective as well as objective feedback about ....Service is exceptiona,....l stuff is extremely effective and reliable. Always ready to take care of anything or any issue that may arise, always on the search to make and ammend things better. Tidy gym overall , great facilities on hand at anytime of the day . Highly recommend without a shadow of a doubt . Keep up the great work. You awesome ...great to be there. Michele M

Positive experience: Gym slightly above average, needs some work though. Staff are okay

Negative experience: Dirty, they clean sauna middle of the day when people are sitting. They should do it before opening. And then it would be left with harsh chemical smell which gave me allergy. And the manager was not professional, I asked if I can bring a guest he said it’s 15£. I asked receptionist next day she said first two times are free. Unprofessional management. Canceled my membership.

Fantastic experience: Excellent facility and helpful staff

Fantastic experience: Wonderful place

Positive experience: Well I recently joined, but I haven't checked the gym before going there. The staff are friendly but I think they should have like an introductory session as I had to discover things on my own. The gym is quite divided into multiple small parts but I think all the machines you would are available. The times for opening and closing are bit tight as 9 pm doesn't allow me to go on working days but all in all its good for the price and recommended

Fantastic experience: Excellent value for money small private gym has everything anyone would want including swimming pool steam room n sauna to relax in after your workout, really friendly staff, but for some who don't have the patience or know how to share equipment or only workout at busy times, small means - you gotta learn how to share or avoid busy times! And huge range of shops &restaurants n bars in high street.

Positive experience: Was here as a hotel guest from Marriott, its a good gym with all you need. Seemed to be clean to me as well. Friendly trainer.

Fantastic experience: Good gym

Fantastic experience: It's an amazing place, the staff members are ever so polite and helpful.I would recommend this gym to anyone I know.Keep it up guys..

Fantastic experience: brilliant staff planning to join once i’ve had my operation the gym looks amazing can’t wait to join

Positive experience: Decent gym

Fantastic experience: Bri

Negative experience: Terrible customer service, avoid! Plenty better gyms in area this one is not worth your time. Bannatyne Gym in Maida Vale is possibly the worst gym I’ve used in London and the uk. Facilities are also lacking in free weights and the quality for the money is felt with the underwhelming gym as soon as you enter. It feels too small and lacking in equipment.

Negative experience: VERY VERY POOR SERVICE THEY BODY SHAME AND ARE VERY RASICT I DONT RECOMMEND ANYONE TO EVERY BECOME A MEMBER ARE EVEN GO THERE THEY ARE SO RUDE AND THEY GIVE YOU BAD LOOKS ESPECIALLY A THE BLONDE GIRL SHE WAS VERY RUDE AND SHE KEPT ON SHOUTING AND ME AND MY KIDS

Fantastic experience: This gym is ideal, split floors and different workout rooms and spaces. Friendly staff and trainers.

Fantastic experience: Nice pool good staff

Negative experience: THE WORST CUSTOMER SERVICE AND MANAGEMENT. Only interest they have on you is your money. They play you with cancellation. Every day different person comes forward acting as deputy manager. Most of the time dirty premises. They close pool unnecessarily and sauna to save money. If they had zero star I would prefer to chose that one. Every day getting worse and worse. You sign a contract for a fixed amount and you will receive emails on regular basis to notify you they increased your fee. Due to technical errors they say, direct debits duplicates. You have to wait for your own money a month to get it back if you are not aware you can request indemnity form with your bank. Awful experience.

Fantastic experience: Da best

Negative experience: Terrible customer service, avoid the Bannatyne Gyms if you dont want bunch of headache. Facilities are also poor quality for the money. Will never renew.

Negative experience: One star for teachers! Yoga, philates teachers were so nice. Otherwise your got 0. I registered as monthly contract which is more expensive than usual. And Manager said I can cancel my membership whenever I want. So I paid more only for this. But when I noticed that I will stop my membership, they are still sending me the email for paying. Why?! And also, they didn't tell me about lately fee. But they will get your money more when you paid late. They just care about your money. Not your health or service for member:)

Fantastic experience: Nice

Negative experience: Didn’t realise how awful this gym actually was until I joined another one for similar price. Small studio for classes, poor communication when classes get cancelled, dark swimming pool, water fountain in ladies was almost always broken and just not a great gym at all.

Negative experience: I like what Bannatyne stands for in charity, but when you don't pay the gym fees they bring sarcastic solicitors and to many legal problems your way. For a gym that's not worth it at all, the ladies lockers and changing areas are dirty and it's not all that luxurious, parking is a nightmare and very expensive. I may try David Lloyd.

Positive experience: Wonderful staff, gym and reception area needs a real update.

Negative experience: I used to be member before at different location and never had any problem. But this one is not so good. They care more about getting the money than giving customer service

Fantastic experience: Very clean Gym, polite staff and good prices. Definitely recommend!

Negative experience: I was a member of Bannatyne for a year and never had any trouble using the gym, which offered everything I needed – though the classes were of varying quality. The reason for the poor rating, however, is the maddening process I had to go through to cancel my membership when I moved away from the area. Three days before moving, I went into the gym in person and closed down my membership. I was told it was all done and that once the 12 months I had signed up for had come to an end (ca 8 weeks later), I would no longer be charged. I was also told that I may qualify for early cancellation (i.e. before the end of my contract) if I could demonstrate that there would be no Bannatyne within a 15 mile radius of my new address. Over the next month or so, I called the office three times to enquire about this, but was always told to call back later as the person I would need to speak to wasn't in. In the end, I gave up and resigned myself to the idea that I would have to pay for the last two months. Imagine my surprise when I then discovered that Bannatyne had continued charging me past the end date of my contract! When I called to rectify this, I was told they didn't have a completed cancellation form on file, so the membership hadn't been cancelled. This was the first I heard of such a form, despite coming in to cancel in person and subsequently calling the office three times. As I've been trying to rectify this, Bannatyne has been neither clear nor forthcoming at all, and it has left me very frustrated. They have refused to refund the £44 they charged after the end of my contract. Can't believe the lack of customer service!

Negative experience: Don't bother, I tried twice to join this gym. My boyfriend has been a member for many years purely for the convenient location. I thought I would try it out so came along with him... I didn't want to pay the £15 for a trial if I was going to also pay the £20 joining fee(which isn't by any means negotiable, after having asked the first time I went around) but there was no manager on site to authorise this, after having waited aimlessly for 20minutes(for his return)I gave up and left! Zero flexibility or customer service so I'll be going elsewhere... You are clearly not in need of new members!!!! How you still in business I don't know.

Negative experience: If I could give this place 0 stars I would. I joined this place and said to them that I will be away for the month of October and that if they could cancel that month for me, which they did and even gave me a receipt. They deducted £60 from me for Oct and I’ve been emailing them for 2 WEEKS yet I get the same reply from Alvin (marketing manager) and the rest of the team stating someone will get back to me. They only care about your money - avoid this place at all cost. Disgraceful.