Physicals Fitness Club

Fantastic experience: Dated equipment and gym, but it's much much more affordable than the rest of the areas gyms and I enjoy my time there, just needs some investment

Fantastic experience: Excellent customer service!!

Fantastic experience: Straight forward unflashy gym with a warm and friendly staff. Does have some classes including spinning.

Negative experience: Wow calling this a gym would be an insult, mould every where, broken down equipment and the owner has no intentions to fix, worst there is a camera for parking if you forgot to key in the car parking tickets will follow you until you pay heavy charge, please visit the gym area and see the state of the equipment before paying the hefty fee and don't mind Neil's rudeness that's the only thing he could offer

Fantastic experience: Joined 2 months ago & I am very happy. I get lot of help from Neil is very polite to me.

Fantastic experience: I love the classes so much! Neil and team are wonderful

Fantastic experience: This is a gym with character. A true gem. I attended it in the 90’s and was glad to get back to it after years of traveling. Catching up with Neil again gave me a sense of homecoming. Physicals offers one-on-one coaching for a fee. However, a membership fee that is affordable for anyone, offers a very spacious walk in gym with equipment to suit any style of training and that includes various classes from yoga to spin adds to the sense of community. Well done Neil and team for keeping Physicals going.

Fantastic experience: Lovely food,friendly service. Peaceful location.

Positive experience: Good gym to start off as a beginner good functionable machines and employees are alright and are sweet

Fantastic experience: I recently rejoined Physicals gym following a 2 year break, but was a member for about 3 yrs pre covid. Whilst there were other options to join newer, state of the art gyms, I realised its not always about the superficialities. Physicals had more to offer on a humanistic level. There really is a sense of love and care here. All the staff are helpful and pleasant to interact with. All of the Instructors are very encouraging and motivational. I've never felt deprived of a lack of gym equipment. Everything is adequate and sufficient. I have only positive comments about Neil, whom Im grateful for keeping this community going for the locals and at affordable prices! And his lovely wife also provides a wonderful service for hair and beauty onsite too! Thank you

Fantastic experience: My first session in the gym was Ok so far .Plus it is old style gym for those who are seeking for hard work not showing off .

Fantastic experience: Amazing services

Fantastic experience: This is an old school gym. If you're after fancy looking gyms probably this is not the place for you. But if you're looking for a gym that has loads of machines and heavy enough weights this might be the best gym in the area. Tbh there quantities of the heavily used machines so i will expect to see a quie in the peak times, but you'll always find something else to do while waiting. It's quite affordable for what it's offering. If you're a morning person like myself this gym starts at 8 so if you have a job that starts at 9 that won't be enough. I wish in the future they consider starting earlier like 6,7am. Overall it's a good gym for serious workouts.

Negative experience: the owner of this gym is so rude, lacking any basic manners. Will push past customers to use equipment before them, never heard a please or thank you come out his mouth. Not to mention last year hearing him scream and shout at the poor staff member on reception. Overall a nasty man who's lack of care is evident in how run down the gym is.

Negative experience: Rubbish gym and the manager Neil is horrible w****r

Negative experience: I attended a bounce class on 19th June, only to be issued with a car parking fine of £100 a few weeks later. Signage was very unclear. The gym looked in a state of disrepair so I guess they need the money!

Fantastic experience: A no nonsense gym. You won’t find cheaper in the area. People say Neil is rude. He’s a character. I’ve been going since it opened in the early 90s. Long may it last.

Fantastic experience: I love it. I do steps on a Thursday morning. Neil is very encouraging and the girls are really welcoming and very friendly and helpful.

Fantastic experience: What can I say... Bare with me, as I have a quick winge. Arrived for Zumba. Studio absolute ice box but that's OK, I understand heating takes time to kick in. However, instructor arrives and rather than just get the class going, she procrastinated, faffing around sorting music and proceeding to discuss her ABBA experience from the previous night. That's alright, for a group of people there for the social aspect but it's already been a push to get me out of bed because it's snowing outside. Now I'm here, I'm faced with a cold studio and then listening to a story. GET ON WITH IT WOMAN! lol. Gym, nice. Good, functional equipment. Members pleasant and greeted by a lovely receptionist, who was courteous, answering my questions with patience (I only asked two but still lovely). Nice showers, but ladies changing room cold, as heaters were off, needless to say, upon leaving gym and heading back out, to cool air, in the snow, I caught a death of flu but would I return, yes. Overall lovely gym. Peaceful, not hectic like corporate gyms.

Fantastic experience: Nice staff lovely coffee

Fantastic experience: Very friendly staff and they let you get on with your workout. If you need help they are always willing to help in anyway they can

Negative experience: Awful gym. Staff were rude and they wouldn’t give me my money back. Don’t go here !!

Positive experience: I went to the building to my hairdresser Chris. I saw a coffee bar, and exercise equipment but did not use.

Negative experience: Managed by a rude Man called Neil who when asked a simple question as a new member is downright rude and awkward, making us feel totally unwelcome. The gym is poorly run, dirty and the facilities in the basement smell. We have decided not to return and wont bother asking for a refund as based on other comments no chance of getting any money owed out of him. End result is a very bad customer experience and a gym underserving the local area.

Negative experience: My wallet was stolen out of a locked and sealed locker in the changing room. I knew the timeframe when it was stolen and Physicals have CCTV and must have had the members details on file. The manager Neil did nothing to help the police investigation, and even lied to me and said the person had been caught, which the police said was untrue. Very unhelpful and unprofessional. The gym is also very dirty and old.

Fantastic experience: Always enjoyed training here. Was glad to see the new equipment also. The extended opening hours has made it a little easier for me also. So all round a great club

Fantastic experience: invested in the new equipment and looking good inside

Fantastic experience: A great gym with a good atmosphere! The new kit has made the place even better!

Fantastic experience: Some great new equipment been added recently. Good opening hours

Fantastic experience: Great atmosphere! Staff are very knowledgeable and are always there to help!

Negative experience: I will start by saying that I'm not a member, but I have visited the Gym. The opening hours are not great as it's opened between 8am - 8pm. For many people that will eliminate training before work or after work, particularly if they commute. The receptionist is very pleasant and they do seem to offer basic ammenities such as changing rooms, and a small cafe. The treadmills and resistance machines seem to be in a fairly good condition, but the free weights section is in a dire state. Benches have holes with the padding coming out, the plates have lost their rubber protection and it's difficult to navigate around a large deadlift platform. The price isn't what I would call "reasonable" for a gym. It's definitely too cheap. In my opinion the business should be charging more. By doing so they would be able to invest in their equipment, infrastructure and staff. Which leads me to the frequently mentioned point about not refunding direct debits. The Physicals website is dire and has extremely limited amounts of information. You could create something better with almost no effort by using wix.com which would cost like £8 a month. On their website they mention that direct debits will not be cancelled DUE TO them running Zoom classes. Legally they are probably protected from having to offer a refund or cancel direct debits - but it's an incredibly bad service. In my opinion the manager, neil, needs to hire somebody to help him run the business side. I've no doubt that he's probably putting a lot of effort into things - but there's some clear wins here not being capitalised.

Negative experience: It is places like this that make it a shame that there is no zero star option. In over 40 years using various gyms and training up to a competitive level this is the worst I have seen. Poor and badly maintained environment and equipment with zero customer service, management attitude is a disgrace - avoid

Positive experience: Limited in terms of equipment but monthly fees are very reasonable, so can't complain.

Negative experience: Keeps withdrawing money even during lockdown when service cannot be provided as contracted. Place is in pathetic condition.

Negative experience: I was due to be refunded 3 months worth of fees after the 1st UK lockdown. Direct debits were not frozen as promised on the website and I have been chasing the manager, Neil, for 4 months now. He has ignored all communication to him since August. I've been using this gym for many years, I feel completely unvalued as a loyal customer and at this point it feels like theft. I can see from others that have reviewed that I'm not the only one. Completely unacceptable behaviour and treatment to customers.

Negative experience: I signed up a couple years back and have paid in advance for my membership, it was a great deal and I hoped after not being able to use the gym for pretty much the whole year they would offer that again- or an extension on the membership. Nothing like that is being offered, and the manager is refusing to honour the past rate I paid for my membership. The fact that he is refusing to freeze direct debits too is shocking, I think he will see how his actions effect his business when a lot of people do not return to this gym next year!

Negative experience: The manager is refusing to refund or give credit extension for the advance fees paid when gym was shut due to lockdown. The website said come into gym to discuss refund/credit, but this message has since been deleted. No email on website to communicate. When I went into gym in person to discuss partial refund/credit extension the manager said no refunds or credit will be given.

Negative experience: Manager is refusing to refund or give credit extensions to customers for the 6 months the gym was closed during 1st national lockdown. The Competition & Markets Authority says that “where consumers have paid money in advance for services or goods that have yet to receive, they will generally be entitled to obtain a refund” with gyms, this is generally given as a credit. The manager refused a refund or credit extension today.

Negative experience: Dreadful place. The owner is refusing to refund the fees paid when in lockdown. The website promised to refund but he’s not responding to emails and I’ve since lost my job because my company had to fold because of COVID so could do with the cash right now. I see other people have reviewed Physicals Gym are waiting for their refunds

Negative experience: I joined in March 2020. Covid closure happened soon afterwards. The gym informed me that no money will be taken out during Covid closure which is untrue. I requested my membership to be frozen since I am not comfortable and being BAME community I am at higher risk. Again they said not problem. In short not used the gym. I have sent emails, sms, filled in forms, Nothing. I am £160. £80 joining and £80 being charged monthly. Reception and staff are really good BUT the management is useless. ----------------------- UPDATE - 16/02/2021 We have had lock down for almost 9 months. No access to gym yet they continue to take money out of my account. Left message for the manager Neil and also the guy who signed me up no reply. The dodgy company DEBIT FINANCE take money out. Refuses to cancel direct debit and the gym cant be bothered to help. PLEASE DONT JOIN THIS GYM, Forest Gym.... any gym is better than these guys. UNSCRUPULOUS AND VERY VERY VERY POOR SERVICE. --------------------------- 2nd March 2021 Cancelled Direct Debit in Feb 2021. Had email from Debit Finance demanding I payment today. I joined in Feb 2020 not used gym for 12 months. They have taken £320 in total. Neil the manager cant be reached. You cant talk to anyone at Debit finance. The guy who signed me up cant be reached. PEOPLE SAVE YOUR MONEY AND DONT JOIN THIS GYM. THEY ARE TRULY AWFUL. -------------------- 3rd March 2021 I have been bombarded with sms and emails demanding payment. IF ANY EXISTING CUSTOMERS WANT TO TAKE GROUP ACTION PLEASE GET IN TOUCH

Fantastic experience: It may not be the most modern place but it's cheap.

Negative experience: Old, dirty machines and not renovations for years

Fantastic experience: Good atmosphere, friendly staff and good equipment for those wanting to train and not worry about the perfect setting. All at a hard to beat price.

Negative experience: Very dirty. Do not recommend. Worst gym ever!!!

Fantastic experience: A great local gym w excellent instructors and classes. Basic no frills facilities. Shabby wash provisions