Tiller Leisure Centre

Negative experience: This place is such a joke - it happened more than once that I booked and paid for the swimming session online and was told when I got there on the day that the pool is closed. What is the point of having a booking system if it doesn’t reflect the true availability

Negative experience: Overpriced and rubbish gym

Negative experience: It's a mixed gym. I went today and the woman said today's woman only. WHAT AM I PAYING FOR THEN.

Positive experience: Simple facility. Low prices, low quality. Friendly staff.

Fantastic experience: Great pool 25mtrs and loving the borough initiative of 'free swimming' for certain groups. All the staff are friendly and informative especially Angie and Mike. I've always been made to feel very welcomed and had any questions or concerns resolved promptly.

Fantastic experience: I joined initially a year ago when gym was looked after Better, and honestly it was a terrible place even for the £38 monthly membership. Now new company took over, Be Well, I just re joined and to be honest so far so good, helpful staff, clean facilities, not too busy, equipment is in good condition. Good basic gym, free weight are pretty decent too. Have not used the pool so can't really comment on that.

Fantastic experience: Lovely swimming facilities. All staff are friendly and informative especially Mike and Angela. Felt that Angela is part of the bigger community as she’s been there over 15 years!!

Negative experience: I've just had my second attempt at going for a free swimming session. Both times I booked online, no issue, to be stopped at the turnstiles and told that the pool is closed for free swimming except for early in the morning (6 to 9 am), 1h between 12.30 and 1.30pm, and then in the evening. Back then, I was also told that this would change with the start of the school term. I've just come back from my second attempt, I even called the telephone number on Friday (3 days prior) to check whether the swimming pool was open for free swimming at my selected time, they confirmed it was. I turned up today, to be stopped AGAIN and told AGAIN that the pool is closed and that the timetables for free swimming sessions haven't changed and they won't change in the future. Waste of time, waste of money (I've bought all the gear for swimming) waste of my lunch hour at work. Dreadful. Dreadful. Dreadful.

Negative experience: I approached the reception seeking information, but the person attending the desk showed no interest whatsoever in helping me. Terrible service.

Negative experience: Reception staff were unhelpful, incompetent

Negative experience: Friendly staff except a lady with short, blonde hair who comes every other week. She is extremely rude. Good gym/swimming pool overall.

Negative experience: Very poor customer service and focus. Staff display bad attitude and are generally disinterested. Pool facilities used to be good before Better (thats a joke itself) took this centre over. Id recommend seeking membership elsewhere as their fees are bordering on the ridiculous considering what it is.

Positive experience: A really nice place with friendly staff Cayden Angela courtney are the best

Fantastic experience: it is very sad that the owner of the pool has to be changed. I swam for 2.6 years. Cancellation by the team that provided us with services. Clean pool, too warm water. To the whole team - I am very grateful for our joint cooperation with Health. Everything was very good and productive.

Negative experience: The pool is filthy and they're understaffed, I waited in the Hall for 15min before someone appeared. Two or my piercings got infected after I went there

Positive experience: The staff is very kind but the place is very tired and in degraded condition indeed

Fantastic experience: Good staff good changng and showers...one of the cheapest at £2.35

Negative experience: Awful treatment from staff! Yes you, short blond haired mean miss “don’t know”!!!!!

Negative experience: Unlike other better gyms, this one has no WiFi, no spin bikes found in the gym area, changing rooms small but it does have a pool

Negative experience: Horrible staff. Not helpful at all.

Positive experience: Used the swimming pool for private lessons. Facilities are ok for public baths

Positive experience: It's a bit challenging to give this review as I think it's really 2.5/5 rather than 3/5. I went there for Adult swimming lessons and below is my feedback. Positive points: - Affordable swimming lessons - Easily Accessible Gym - Good Teacher, I saw progress Negative points: - THE WATER IS NOT LUKEWARM BUT COLD.I raised that from the start. With the weather outside getting colder it was becoming challenging for me to endure it and quite frankly not bearable. - The teacher doesnt get into the water, which in the begining was fine, but as the movements get more complexe, having a teacher in the Water would have been helpful. - we Had one alley, which works for smaller group of 3 ...but it gets jamed when the group gets a bit larger...which was the case for us most of the time. That's why My experience was mitigated. However, the water temperature was a big NO that made me drop out.

Fantastic experience: The staff here is much friendlier than other local Better Centres, and the center is impressively clean. Great job, team!

Positive experience: For strength training goals the gym has the minimum free weights needed. However equipment is very dated and gym is small. Does not get too busy but not enough small plates and machines are very dated. Wish the gym membership was separate to swimming as I do not use the swimming pool. Making the membership not good value for money but still the closest gym to myself.

Negative experience: This place is Dirty. The staff are more interested in talking to each other than keeping the gym clean. Training machines are mostly fine even though some are missing bolts and screws. The free weight room is good but again not very clean. The lockers are constantly occupied, even when there is no-one at the gym.

Negative experience: No one watching front desk so anyone could go in. Incredibly dirty swimming pool filled with dirt and hair balls. So disappointed as I was so excited to hear it had been recently refurbished. What’s the point if the facilities won’t be kept clean?

Positive experience: My niece had a fantastic time here, at first it was just us and a couple of other small children but when lots of other bigger children arrived it got crazy and my niece, who is only two, got pushed out of the way for lots of the things and was overwhelmed. I came here so I could relax a little and let her have fun but as there was no member of staff supervising I didn't feel like it was safe enough to let her run free. We still had a fun time though

Negative experience: I joined the gym for few months and I can’t share how disappointed I am with the facilities, level of hygiene and equipments. The loo been blocked for 2 weeks from someone who dumped their 6 days worth of feces and have not been cleaned at all. The other toilets is flooding with water and nobody seems to care to clean it. It’s so expensive for the service we get.

Negative experience: I got an invitation on the app to celebrate their 30th anniversary this weekend so I planned my day around going to this centre today. They didn't allow me in stating that there were very many conditions attached to the free entry. They wasted my time. Should have gone to my normal gym. Very disappointed. On the other hand, their swimming pool is nice and clean but the facilities around the pool are uncomfortable - I was a member until they increased their rates early this year.

Fantastic experience: Oh my days what an amazing centre. I’ve only been 4 times but it’s a gem. Really genuine friendly staff, the class I went to was challenging but really well delivered, gym was great (more functional area would be great), swimming pool is great too. The building is a great example of a well built building from the 70s I think! Quality.

Fantastic experience: Kindest staff I've ever encountered in my gym experience.

Fantastic experience: Beautiful, Custumer service seems like they were all family here. Feels like you at home tbh ❤️❤️❤️ thank you guys for your job

Negative experience: Staff are rude, especially blonde old woman who says she is a manager but just sits and doesn't do anything.

Negative experience: Nothing ever works

Negative experience: Filthy, health hazard. Plus the pool is overheated. Spend less on energy, more on cleaning.

Positive experience: The play area was smaller than expected but my enjoyed h it s time there. Not much to do the unfortunately

Negative experience: Not lights in some areas, no ventilation, water not available as the machine is broken, but good machines available.

Fantastic experience: Nice swimming pool. Staff are supportive and friendly.

Fantastic experience: This swimming pool is good for fighting hair loss. When I go in I’m bald and when I finish my swimming session I’m not anymore.

Negative experience: It's "No Better" Been refurbished recently and guess what. The underground gym cannot be use because there is a leak coming from the pool. At least so I have been told because it sounds as an excuse, since they still have classes there but not giving access to individual users. Whatever, in either the cases it is a low level service.

Positive experience: I only go for the swimming pool and it is overall nice and usually quiet. But they need to clean the pool more often as the dirt at the bottom is really disgusting.

Negative experience: Mens changing rooms are filthy - badly in need of a clean, smells of urine. Raised with staff, Staff did not want to clean anything. Minimum wage? People here don’t want to genuinely be there.

Negative experience: Enquired about gym membership, met with a twisted face and arrogant chubby woman with glasses. Extremely rude staff member. other negative reviews are accurate. Stay away.

Positive experience: Changing room and shower are Clean. A Hard working swimming teachers. However the number of kids for one teacher it's too much.

Negative experience: The pool is so dirty here!! When I lived in America, the neighbourhood pools were not as bad as this one (and they are notoriously bad). If it was a bit better maintained and cleaned - it would be good.

Negative experience: As they say it's not the Infrastructure that makes a place successful but it's the people (staff) who make it a place to be. Some of the staff are awesome and friendly and and some plain rude, nothing short of being racist. On requesting a pool staff to help with sorting out lanes the attitude and behaviour was appalling and body language disgusting. The lady manager is extremely polite and friendly and had to apologise on behalf of the staff but the damage is done. These type of staff should be fired from the job, a mistake is fine a miss is fine but bad behaviour is unacceptable.

Fantastic experience: Очень рада,что я здесь.I am very glad that I chose this center. I go every day. The staff is like one family. Kind, responsive, competent. Always with a good mood and a smile. Ready to help. I don't know English, but we understand each other. The water is clean, sometimes very warm for me, I like it cool, it's easier to swim. Showers and changing rooms are very conveniently organized. Thank you for having such an economy center available for those who do not have a lot of money. See you.

Negative experience: They need to make their women's swimming sessions more accessible and do one slot a week least 2hours like other centres. Kind of horrid how unaccomodating the current schedule is.

Fantastic experience: Excellent and friendly staff

Fantastic experience: Good gym

Fantastic experience: Quick and easy getting in pool is good great fun for kids too

Negative experience: Called Better, on the phone waiting for 35min and then the agent cancelled the call. Not once, twice but three times. Terrible service

Positive experience: nice staff , pool is usually empty and good to have a long swim but water and pool is dirty , changing rooms are not much clerer. Already noticed the water / pool floor few weeks back and nothing changed , just getting worse ...

Negative experience: I come to this gym rarely as I prefer the one in Greenwich. But when I’m in CW is the only better gym nearby. What I can tell you about this particular Better gym is that it’s extremely basic and small. If you are someone that likes to exercise once in a while then maybe this is a good place for you. There aren’t many weights available… I have a feeling that someone has been sealing the weights actually. I’ve noticed that People that come here to exercise never clean the equipment before or after they use it, which I find disgusting. To use the lockers you need to bring a lock with you. Also I’ve noticed that the rooms don’t have air-conditioning so it actually gets pretty hot. This place was closed for almost 2 years if I remember correctly for renovation but for what I can see they only renovated the swimming pool but the gym stayed the same. What a shame!!! There aren’t many affordable gyms around island of dogs so it’s quite unfair that they didn’t think about renovating the gym a little bit more So far I had a good experience with the staff working here they seem very friendly and helpful

Negative experience: The manager’s mentality is so cheap including Angela. He/she continously turns off the AC to save electricity and never fixed the broken AC in the free weights area for a few months now. In the hot busy days, it becomes a horrible as it's very hot and you can only feel people's body heat and smell only the sweat. In covid times, this is very unhealthy as there is Zero ventilation in the gym. He also turns off half of the treadmills also to save electricity. I've never seen gym prioritize saving money over customer health and satisfaction. We gave him this feedback multiple time and he still turns all AC off hoping that people won't ask or forget. There are at least 10 people in the machines area and yet, Angela refused to turn on the AC or open the windows. Leaving us all in a stinky smell and risk of catching covid.

Fantastic experience: Soft play - kids loved it, they've always had the whole place to themselves whenever I've booked too which was a bonus!

Fantastic experience: Very good and clean, staff excellent especially the lifeguards

Positive experience: Redevloped. Nice pool. Great place at a low cost.

Positive experience: Only use the pool there. Their newly refurbished pool is very nice and clean, it has a better feel than previously. The water temperature is still a bit too hot (and variable) for my liking. But I like it, it is quiet.

Positive experience: Nice face lift inside. Could use a bit more renovation outside and fixes of known issues not fully done. That said is functional, pool, equipment room and changing rooms improved quite a bit with the renovation and as a user I think it is a much better experience. My kid loved swimming there.

Fantastic experience: So glad this is back open. Friendly staff, genuine, clean and all round great space.

Negative experience: Should be called Worse instead of Better Reopened and the studio has been closed to the public even if not in use. The manager Caroline totally unhelpful, won't raise a finger. On top of it nothing has changed but swimming pool and some paint. Even the locks left on the lockers are still there since.

Positive experience: Tiller leisure centre has closed for good.

Positive experience: Very small

Negative experience: They did not reopen, but are charging for memberships - be careful.

Negative experience: Very expensive.

Negative experience: The gym has not reopened but they have emailed me to say they are going to start charging me membership again. It's no use to me that the company has gyms elsewhere that are open - i cannot get to those quickly and safely. Appalling cynical behaviour.

Negative experience: Very bad

Positive experience: Small gym and average swimming pool

Positive experience: For it's price, this is one of the best money for value gyms! The swimming pool is missing some tiles at places and it's very inconvenient that at one part it's very shallow and at the other very deep - it makes it so hard to swim! I'd also suggest having a "fast lane" for people who want to train so that they can do that too.

Fantastic experience: My GYM/ second home

Positive experience: Дружелюбный персонал, хорошая вода для плавания, индивидуальные кабинки для переодевания. Рекомендую.

Fantastic experience: Keep fit

Fantastic experience: Taekwondo Freestyle Martial Arts and Self defence. Every Sunday 1.30 to 3pm. Excellent facilities in the basement studio.

Fantastic experience: Lovely staff . Jean is one of the best helpfull friendly staff members .

Positive experience: Great local authority gym and swimming centre. Our teacher Paul is excellent! However the toilets need to be cleaned more frequently.

Positive experience: Nice warm small pool.

Positive experience: A bit dated compared with newer pools. But friendly, relaxed, family changing rooms next to pool. Average price if not a local resident

Fantastic experience: Great local leisure centre. New equipment and changing rooms. Love the pool.

Negative experience: Small, smelly, old equipment and equivocal clientele.

Positive experience: Lovely venue for kiddies parties. Would be excellent if the softplay play area could be double in size

Positive experience: Nice and inexpensive gym,I am a member and I love the trainer here! Very friendly staff

Positive experience: Decent pool

Fantastic experience: I booked the soft play area for my daughters 5th birthday. All the kids enjoyed themselves. I had a lil snack section in the small room next to the soft play. Excellent value for money. Very helpful staff. Will defo recomend to anyone.

Fantastic experience: Good gym. Nice and clean

Fantastic experience: My daughter attending swimming lessons at Tiller and we are happy with teaching. One negative thing I can say - very often you can't find empty changing cabin. Mums leaving children's belongings inside cabin for all time of the lesson instead of putting them to the locker.

Fantastic experience: A very good environment to do your workout. Alot quieter than other gyms

Positive experience: Changing rooms are clean. Showers are nice. Lockers are non refundable 20p. Hair driers are free. Only down side is the pool is warm to do lap swimming.

Fantastic experience: Facilities are good, just some annoying people with buggy park them wherever they like infront of doors an by stairs?? But the pool is massive staff are good

Fantastic experience: Great leisure centre all the basics and had great little soft play for kids party's

Fantastic experience: Small weights area but great for swimming

Negative experience: After waited for one week.. I am posting this review usually I don’t give any bad reviews but this time really disappointed and felt rude. Their customer service is worst. They don’t even reply to your enquiries. It’s better to spend more pounds in somewhere who atleast respect their customers.

Positive experience: Good range of equipment readily available, changing room and showers reasonably clean

Positive experience: Should be a separate kids pool

Fantastic experience: 不错

Negative experience: Dirty, old and ugly! The chlorine in the water is too strong, the tiles at the bottom of the pool is broken all over so when your walking in the pool you can feel crumbs of tile spiking your feet. The changing rooms are super tiny and you have to pay 20p for locker everytime you want to use it in addition to the very expensive membership!

Positive experience: Good,affordable sport center for local people

Fantastic experience: There's a small ball pit there but it does the job to entertain the kids for few hours

Negative experience: Poor hygienic conditions, the pool was simply dirty. Not going back

Negative experience: Staff are very nice but the place is very smelly and equipments are old and not safe. Swimming pool also smells and facilities aren’t great. I’ve been there few times over last few years and there’s no improvement.