Nuffield Health Gosforth Fitness & Wellbeing Gym

Negative experience: Old gym kit and jacuzzis shut off

Negative experience: Dated equipment. No jacuzzi. Difficult to book classes as they are usually fully booked. You need to book at 6.59 am a week in advance. I wish something was done to improve this gym as it is going downhill. PTs are nice and put a lot of effort - thw only reason I am still a member.

Negative experience: Used this gym this week due to visiting family in the area, and I am glad | am not a member of this as my main gym as the CV equipment (which is turned on / working), is tired and in need of maintenance. Quite poor standards for a gym of this ilk. Again like a lot of other gyms in this group the spas seem to be permanently closed when other gyms are opening up with a full set of facilities Nuffield still charge full rates for reduced services!!! I hope on my next visit the CV equipment has an update as this looks like the old CV equipment we had which must be nearly 10 years old or more.

Negative experience: Unable to book classes in the evening here.

Positive experience: I've been a member a few years and just left last month. Nice facilities but not always the most modern, well maintained equipment/sound systems. Some areas in changing rooms tired and agree with reviews that shower door locks/magnets rarely worked in all of that time. Classes great and instructors even better. Convenient app booking system. Always clean. Permanent spa pool closure (under the guise of energy saving rather than cost saving) was a big disappointment together with charging to bring my young baby (previously free). Overall, my opinion (for my needs), I did not get value for money as it is significantly more expensive than most gyms. Expected a premium club experience but, on balance, got average.

Fantastic experience: Excellent quality stuff. So much gym equipment to use.

Positive experience: Staff are all lovely that's the 1st positive . Sadly during the 3 years I've been a member no maintenance appears to have been done . Shower doors still don't close and the absence of the jacuzzi is a miss . I only really use the pool but I have to say it's a nightmare trying to get booked onto classes. Members have made suggestions but nothing has changed . I'll continue to try to get on classes but in all honesty it's becoming tiresome . I'm going to give it another 6 months and hope things improve . 4 stars are for the staff and the price I pay .

Fantastic experience: The best part of this gym is the staff. From reception, the helpful PT's and the cleaning team. Everyone is so helpful. I'm unfortunately having to leave due to moving home but I have enjoyed my time here so much. Thanks guys

Fantastic experience: Staff there are lovely - Ian showed me around and told me about extra things they offer. Plus the changing rooms, pool and spa facilities are squeaky clean!

Positive experience: It's OK overall, probably it needs some machine update, the pool is good. The coffee shop is really bad, poor service and management, if you accept that it does the job as a gym

Negative experience: The reception staff are lovely and helpful , gym disappointing, almost impossible to book a class -always fully booked! Only managed to get to pilates class twice during the year! You need to be up at 7 am to book a class on their website otherwise all spaces gone within seconds! The pool staff rude and full of themselves ! The most appalling is that every morning bunch of 5-7 elderly men hijacking the slow lane in the swimming pool and they Do not swim just stroll in a group taking the whole width of the lane., so other members cannot swim past them! Many members asked them politely to swim in one lane clockwise as per instruction on the wall, they refused, with nasty attitude and very rude - staff does Nothing about it, members complained numerous times, one left for this reason- still nothing been done! Outrages, i thought swimming pool is for swimming, these unbelievably rude group of men just walking and talking! Absolutely unacceptable behaviour! I cancelled my membership - looks like management prefer to keep happy this rude group of men terrorising other members! Avoid this centre at any cost

Negative experience: Poor services from the Physio and the receptionist staff.

Fantastic experience: Very clean. Big gym. Great spa facilities. Loads of parking. Will probably need a car to get there but I see it as a positive as it has less younger adults which makes the gym less busy :D

Positive experience: Just joined and this is a good gym and health club. Some of the equipment is dated, but does the job. Staff are great and there seems to be enough classes for most. Pool is clean and warm. Steam and sauna both available all day. The gym hasn't been too busy when I've been there. Nuffield Health should be looking to invest on upgrades and a small refurb to this venue to keep pace with local competitors.

Negative experience: Get the hot tubs back on!

Negative experience: This place markets itself as a luxury gym, which the price reflects but it is anything but. They have stopped operating the jacuzzis due to fuel costs which is ridiculous. All the cardio equipment is now very old and many machines broken, and have been for a very long time. They don't have cardio equipment you'd expect such as a stepper, paying this amount I'd be expecting a stairmaster. Save your money and go to PureGym, or if you do want luxury, go to Villa Gym.

Fantastic experience: Not sure where all the negative reviews have come from seeing that this is quite a decent Gym. It's not everyday you get a decent priced gym with a Sauna, Swimming pool and Cafe. It's very clean for a gym with a swimming pool, the locker rooms are also very clean. The staff are all very lovely, helpful and do not come across unhelpful at all. Just ask and you shall receive. All in all it's excellent.

Fantastic experience: Best level 3 Nuffield I've been to

Negative experience: Very dated, the spa pool has been permanently closed, yet they're just about to hike the price 10% next month when energy prices are starting to come down. Avoid like the plague.

Fantastic experience: All in all a decent Gym for the money and good pool. The outstanding experience for me was Stu the duty manager who listened and resolved my questions, there are many managers out there who could learn from Stu on how to manage and provide fantastic customer service.

Negative experience: This place is a joke… All showers doors are broken, and I mea ALL OF THEM, the staff at reception are lovely but the guys who pretend to be a “lifesaver” is unbelievably rude and so full of himself!!! They are one of the most expensive in Newcastle,but they’re switching off both of the jacuzzi cos the “increasing price of electricity” all is unreal!! Did an annual cos it looks good at the beginning but after all went banana.. Can’t wait to go elsewhere…

Fantastic experience: Grandaughter had a swimming lesson here today Monday 6th Feb,nice swimming pool. Teachers in the water aswell with the kids,good good,yes it's a nice swimming pool.

Negative experience: Out dated machines, timetable scheduling is awful! Yoga next door to body-pump is not very smart. Reception staff are really good and helpful thou.

Fantastic experience: Great staff and excellent facilities.

Positive experience: took our child for swimming lessons here. The pool facilities and changing areas are very good and clean. The pool is nice and warm.

Positive experience: Staff are lovely, pool and spa are great, it’s clean and spacious. I’d give 5 but there are zero vegan options in the snack area and the music is awful.

Negative experience: This gym is relatively dated with below par facilities, limited parking and out of date equipment. For one of the more expensive Newcastle gyms I was expecting equipment of much higher quality than the budget options, sadly the equipment is lower quality, older and not maintained. The pool is nice, well kept and clean. If this gym was £25 a month I'd be leaving a much different review but at £58 (though most will get up to 40% off) you begin to wonder what the premium you're paying is going towards because eits clearly not investment into the gym...

Negative experience: Feel ripped off! After getting shown around the gym and the pool, I then sat down with a member of staff who talked me through the only two prices available a off peak (only allowed in before 5) at £48 and a peak membership at £58 (meaning you can come and go as you please) these are the cheaper rates when you sign up for a year! after a few days of using the gym and speaking to different members I soon realised that most members are paying 40% less (not just for NHS) which I feel is a big difference to the rates I was shown and told these are the only two available! I’ve been completely lied too

Fantastic experience: Great pool and gym and a top club, great facilities. Very good cleaning. Very friendly and helpful staff.

Positive experience: I have rated this gym as a 3 as it is dated-but I don't so much mind that as long as things do their job! i.e The weights section-Yes it might have old equipment but they serve their purpose so to me that's good enough! I love how spacious the whole place is and the studios are lovely and light and bright. Even though I haven't used the pool area yet-it does look clean, tidy, spacious and non pretentious, which is great! The biggest down side for me is the classes and instructors....Yes there may look like a huge variety of classes on offer but for me, the quality of instructors and quality of those classes in my opinion is not of a high caliber........The instructors don't wear mics so you have no idea what you're doing or why you're doing it, and they seem to be having a workout themselves rather than being there for the members! This is 2020 surely we can find some great instructors that are going to give you a fantastic 45min cycle/body pump/body combat etc instead of walking in a minute or 2 late then lethargically getting sorted before they start! I know that all gyms in UK seem to still be working with the Les Mills concept-we are so far behind the rest of the world from a fitness perspective.....as a fitness professional myself I would love to see a more up to date modern approach with instructors & classes. Staff are friendly!

Negative experience: Disappointing gym, a very poor relation to other Nuffield gyms I have used in the south, e.g. Crawley. Main issues: 1. Lack of parking spaces (car park full, cars parked on pavement) 2. Old Matrix cardio equipment poor: had to try 3 bikes just to get one where I could adjust saddle due to corrosion on seat post/sticking adjuster pin; bike was rocking on floor whilst riding it. TV didn't work on cross trainer. Seems like poor maintenance. 3. Resistance machines are all Life Fitness brand and uncomfortable to use- not a patch on other brands such as Technogym 4. Showers poor- glass cubicle door wouldn't stay shut, water pressure low and pulsing (actually hard to rinse off soap!) 5. Ceiling tiles missing in changing room with dirt/debris on the floor- perhaps work in progress? 6. On entering, I was greeted with loud music blasting out of functional area along with PT yelling over the top of the din- I struggled to hear receptionist on the main desk- not a great or welcoming first impression. That said, staff were friendly and helpful. In summary, I feel that this gym would benefit from some serious investment and update of equipment to bring it up to a higher standard. Come on Nuffield, don't neglect the north whilst giving the south state of the art.

Fantastic experience: Been at this gym for a long time, theres some good classes, I also do weights and cardio.

Fantastic experience: Brill for a swim, jacuzzi, sauna and steam room, went for an hour, 2 and a half hours later decided to call it staff are spot on...

Fantastic experience: Great gym. Yes it's more expensive than sone other gyms in the area but it means you can actually attend a gym that isn't overun with half of the area all trying to take a selfi around a pair of dumbbells. Pool is great, as is the steam room and sauna. Classes are great, huge cardio section, even the weights area is decent. Very impressed.

Negative experience: Poor customer experience was looking to join a new gym felt the person dealing with me could not be bothered

Negative experience: Not impressed for £54 a month. I don't like posting negative reviews, however there are some good points. The pool is fantastic, but the gym equipment itself leaves alot to be desired. The gym equipment doesn't appear to have been renewed since the gym was 'Greens'. I do alot of HiiT training using treadmills, using these was infuriating. Unresponse speed & incline buttons ( i need to use these alot during hiit training. Completely ruined the experience. I must have tried 7 or 8 treadmills and they were all appaulling. The weights themselves are not too bad, but you'd think you would not have to spend 5 minutes searching round for barbell clips. A few extras wouldn't go amiss. The weights machines themselves have also seen much better days. For £54 a month, I expect much, much better. Seriously considering cancelling my membership & going to puregym for a fraction of the price & where the equipment is much better.