Nuffield Health Moorgate Fitness & Wellbeing Gym

Fantastic experience: Really nice gym, enjoyed my time here - loads of equipment to choose from

Negative experience: The worst gym ever, dirty, there is no hot water, they are not reliable at all. So disappointed

Negative experience: I was looking forward to visiting, as I was impressed by the Barbican and Shoreditch Nuffield health centres. But this one is quite outdated compared to those two. The gym was a quite basic and doesn’t have the same equipment as other Nuffields. The pool is nice but the hygiene in the sauna area was again quite outdated. What really put me off is that was phlegm floating in the water fountain in the women’s sauna area - felt really disgusting and unhygienic

Fantastic experience: Amazing gym and really friendly staff always a pleasure to train here.

Fantastic experience: Wow! What a gym

Fantastic experience: Been here a few times and throughly enjoyed it. The facilities are great especially the pool and sauna. Staff are very friendly as well!

Fantastic experience: Great Gym! I love the number and variety of classes they have to offer. The gym floor is also spacious and kept tidy which I don’t see in many gyms anymore. The changing rooms and pool area are always kept clean and the staff here are always polite and friendly. Overall the experience is just amazing.

Fantastic experience: Great place to go and workout staff always friendly especially Jack Who is always very helpful and polite.

Fantastic experience: Amazing gym and the facilities are great. It’s is always clean and the atmosphere really makes you want to keep going. The staff are so friendly and helpful. I Most definitely recommend.

Fantastic experience: Had an amazing experience here! I’m new to the gym and louise handled all of my many queries with so much respect and attention. I had so many queries regarding my membership and she listened with a friendly service that make me feel right at home! Best gym ever ❤️

Negative experience: really bad and rude service. not helpful at all even to new joiners.

Fantastic experience: Great gym. Great changing rooms facilities and space. Not too busy and able to use all the equipment. Staff is very friendly too!

Fantastic experience: My favorite gym in London! Amazing facilities love the plunge pool and staff are so friendly and helpful

Fantastic experience: Great facilities and the staff are very friendly.

Fantastic experience: Great gym, friendly staff

Fantastic experience: Can’t speak for others, but I’ve had good experience here. It’s usually quiet which is great, the pool is a good size and well heated, and the gym is well equipped for my needs.

Negative experience: Where's the bloody entrance!? Was near the red cross building and couldn't see it

Fantastic experience: Love the gym

Negative experience: Hi, I had a Mummy MOT PT session with Emily Potter - overall I am not pleased with the experience. First, Nuffield Health tried to charge me twice for the session. At the time of booking, my card details were taken and payment was taken prior to the booking as I was told the appointment had to be pre-paid for. After the session, I received an invoice in the mail asking me to pay again! I was also told that the session was £85 for 60 minutes. My session was only around 50 minutes or so and I felt like Emily was trying to rush me because I had my baby with me. The session time also started 10 minutes late. At the time of booking, I was told that my session was at 2:00 p.m., but when I arrived, the front desk had 2:15 p.m. as my session time. 15 minutes makes a massive difference when you are trying to plan feeds around your appointment!

Negative experience: I have been to plenty of Gyms in London and this has to be down there as worst value for money. The free weight section is so small, there’s a room of squat racks the size of a bedroom. I can’t believe this gym costs £120 per month. Save yourself the money and go to the puregym down the road, is a quarter of the price and still a better gym.

Fantastic experience: Great selection of facilities and a warm welcoming service from Oniké !

Negative experience: Garbage customer service.

Fantastic experience: I booked twice weekly PT sessions with Tilly to build strength, particularly core, back and leg strength, ahead of the 280km Chase The Sun endurance cycle ride across Italy, having done a similar event previously and experienced significant back pain for a long while afterwards. Tilly devised a focused programme to target specific muscles, mixing it up every few weeks to keep it fresh. She is a joy to work with, always positive and kept up my motivation throughout. Even better, I then did the bike ride and...no back pain! PT genius, thank you.

Fantastic experience: Great gym pre work and Tilly is a bubbly and passionate trainer

Fantastic experience: God sent trainers and staff, great selection of classes, lovely and spacious underground gym. All in all a visit here can turn around a rainy day Thank you Nuffield Moorgate

Negative experience: Online login process isnt very user friendly and when trying to organise my health check I was only offered bookings on Fridays for the the foreseeable future which is obviously not very helpful. I would not recommend the services of this company as they operate according to their convenience rather than yours.

Positive experience: Wifi is finally sorted!

Fantastic experience: Great facilities, professional staff, good experience overall

Negative experience: I joined on the last day of September 2023 when they were doing a no joining fee promotion. Since then: 1. I wasn’t able to access the online workout videos and no one responded to my request for help for over 6 weeks. 2. The men’s spa was out of action for over a month. This was one of the main reasons that I signed up. 3. Swimsuit drier in the men’s changing room was broken for weeks. 4. It’s already a long walk from the changing room to the pool, they moved towels that used to be on the way between the two. This led to me being stood in a corridor in my swimsuit while a member of staff fetched one for me, all the time with people walking past me as they went through the corridor. Hugely embarrassing. 5. There was a used plaster stuck to one of the vents in the pool for weeks which makes me question how often/thoroughly they actually clean it. Quite disgusting. 6. Poor communication about relevant updates (such as the issue with the towels noted above). 7. They’re changing the electronic padlocks so you have to bring your own, which is an additional expense and inconvenience to have to remember to bring it. I complained and received a response from the manager, Louise Hilton, which was far from reassuring, nor did it illustrate any real attempt to resolve matters other than saying ‘I’ll get this checked’ and ‘I do apologise’. They offered me a few day passes (and a padlock!) as recompense, which doesn’t really act as compensation for the bad experiences I’ve had, and why would I want to subject any friends/family to this!? It holds itself out as a high-end, top tier gym, but from my experience it is far from that. The amount they charge is extortionate for what you actually get. You would be much better off going to a local leisure centre that probably has the same kind of facilities at a fraction of the price.

Fantastic experience: Quite classic style health centre. Digital wooden lockers with spacious changing room. The pool was big and brilliant; They had a spa room with tiny steam and sauna room inside. The gym was compact but well equipped.

Fantastic experience: Beautiful swimming pool, squash, all products provided, join and enjoy

Negative experience: Gym fscilities are quite outdated and old, some yoga teachers are not quite alright

Negative experience: Showers occasionally cold, lockers are old and many of them don’t work, broken machines take weeks to be fixed, WiFi hardly works - all for a very steep price of a premium club

Positive experience: I went here using a day pass from Hussle. Generally a nice gym - a good range of equipment, and although I was there in the evening rush hour and it was quite busy, it was still mostly possible to find free benches, squat racks etc. The cardio area looked fairly quiet by comparison - maybe they could replace some treadmills with extra free weights space? Good locker room - a higher standard than other Nuffields I’ve seen, and nice that you don’t need to bring your own padlock. Loads of showers. As a newcomer I found the layout pretty confusing - the main gym floor is subdivided into several areas and it’s not immediately obvious where everything is, and it doesn’t have a lot of space for warming up. Finding the locker room and the exit wasn’t obvious either.

Negative experience: You have a great good size clean swimming pool but the water temperature is too cold. It is impossible to enjoy it, especially now in winter months. It is a shame, I would love to come in on Sundays and have a relaxing swim. Can't do that. Last time I was there froze to death, coughing all week after experience. I am sure you can find an expert in London who can adjust pool temperature to the right level. Maybe you are trying to save money on heating. Not a smart move. You will make your members sick.

Negative experience: Visited today for first time. Did not feel like I was in a top tier nuffield. Receptionist was polite but not friendly warm and inviting especially as she could c my home was another gym. No explanation of the locker system (that even the regulars struggled to show it worked) The layout of the whole facility is ridiculous especially the distance from changing room to spa/pool. I did not stay to use the facilities seeking a refund of top up paid.

Fantastic experience: Love this place! Great gym

Negative experience: Theft - Be careful of your valuables!! A colleague has had his watch stolen from a locked locker! It was not forced, meaning this may have been an inside job. Police have been called. Upon closer inspection of the contract, one of the clauses state that Nuffield are not responsible for theft. My view is that all of the lockers which are electric, should be replaced with physical locks, otherwise cleaners or others can easily access any clocker with the right devices, or people can watch the pin you enter. Lack of responsibility for theft is not transparent when joining and is not discussed in pre-joining meetings. You are encouraged to sign the conditions which are usually done there and then, so this is likely overlooked and not known by current members. Signs are not displayed in internal spaces e.g. the changing rooms etc. The gym itself is quite well equipped, though during peak times there is very little access to the main machines/ weights as it is far too crowded.

Fantastic experience: I love this gym ... the staff are incredibly friendly... people are complaining about the lay out but it was built in the 80s there isn't much that they can do about that .. and I personally think it adds to its charm... its not an intimating space its warm and welcoming the classes are fantastic the yoga teachers are amazing and the spin class on Sunday can't be beaten.... there's a plunge pool to ... if you only did two classes a week its worth the money... there is also a little cafe in there serving nutritional drinks ..

Positive experience: Don't understand why this place isn't getting higher reviews,been here a few times so far for my swimming lessons. Only been using the pool and it is great. Changing rooms and showers are clean too. No complaints at all.

Positive experience: A 2 minute walk from Moorgate station which is convenient. I frequent various NH gyms so just popped in for an hour. It's not for from London Bridge and it opens till 22:00 M-F.

Fantastic experience: It has all you need, staff is lovely! not really busy, very clean and towels always available. Have not used the swim pool, but the sauna, plunge and steam room are a must.

Positive experience: Let's be honest Nuffield Gym Moorgate, is ok, nice friendly staff. Good, clean swimming pool, good gym. Doctors sports nutritionist and personal fitness trainers. Clean mens changing room clean showers, what more could you ask for.

Negative experience: Horrible experience! The spa and pool is at least 30s walk from the women’s changing area. So you can’t go directly from women locker place. What’s worst, they shut the men’s spa so all men can come to women’s spa. Most of the time the spa is completely occupied by mean and I can’t even put one foot into the steam room. With same amount of membership fee, other gyms offer far better experience. I’ll definitely not roll my subscription

Negative experience: Awful gym, isn’t maintained and has never been looked after properly; recently left and joined Virgin active up the road, far better.

Fantastic experience: Helpful and friendly staff

Negative experience: Booked a trial today, one of the staff member gave a tour around gym. After i told him that i want to use the equipment before i commit myself to monthly membership. He told me that I cant use it, and they dont have daily passes. How can u review gym equipment without even using it. Really disappointed.

Negative experience: Poor gym but nice staff and lockers. BB.

Fantastic experience: I used to be a member of this gym until I moved jobs. Customer service in this gym is excellent in terms of front desk, much better than elsewhere. The gym itself is also decently well equipped and has good personal trainers.

Negative experience: Warning: Nuffield has just announced it is closing all spa pools in all branches for at least six months to "conserve energy" (and clearly costs). If you're thinking of joining, you should be aware that this facility will not be available and no discount will be offered. A real shame, and very short sighted of Nuffield.

Fantastic experience: I have had numerous Physio sessions with Emily who was fantastic and really helped sort out my back pain. The exercises and acupuncture made a big difference in a relatively short period. Thank you

Negative experience: The gym floor is well equipped but tiny, it feels really crammed. The equipment itself is not the latest, but in a good and working condition. The staff is friendly and helpful. If you are used to the nicer Nuffield health clubs, you'll probably be disappointed. The changing rooms are really worn and dented, so I didn't really feel like taking a shower after a (very quick) workout. The whole layout of the club is very confusing, to enter the spa you have to walk half baked through the reception area.. honestly? To be fair, I haven't been inside the pool/spa area... which might be nice. However, there are far better gyms in London. I think they should either raise the standard in this club, make it a lot cheaper, or close it down entirely.

Fantastic experience: Best gym in the city, I work here. Happy to help all members

Positive experience: Nice environment and good range of equipment in a cosy space.

Negative experience: Got a covid test here. Claimed it was a rapid but the test result showed up too late to get on my train. Unacceptable.

Fantastic experience: Came here for my Pcr pre flight test. It was a little hard to find at first but inside the staff are very helpful and it was not crowded. All was very quick and friendly. I paid for a 'same day' result and was expecting it by midnight - it came through by email that evening about seven hours after testing. Great experience

Negative experience: Well equipped gym but missing certain machines like calf raises. The machines are of life fitness which have a dynamic reputation counter on them which can be helpful. The problem is that some personal trainers like Cedric would hog up multiple machines and equipments for training their clients and if you'd wanna use it, you won't be given even when they aren't using it at all. It's a typical characteristic of a PT focused gym like Gymbox various branches. Sadly, Nuffield Moorgate is no exception. The PTs would own the whole area like their personal gym and exersice sense of authority to prioritize their clients over the regular gymmers who technically have paid the gym fee too. Hope the management takes action to keep it fair for everyone.

Fantastic experience: Tremendously friendly and helpful staff. Shatur and Kyel are simply the best. ⭐️

Fantastic experience: I really like this Nuffield! The staff are super helpful and welcoming, I don’t use the gym much, but it’s usually not too crowded at all and seems well equipped. The pool is on the small side, but seems clean, and the spa is really nice! Only issue is that you have to walk across from the gym side to the pool side changing rooms, but it’s not a huge deal and they let you use more than one towel :)

Positive experience: Pros: the pool and spa areas are really nice, the saunas especially. At the moment thanks to Covid it’s really quiet at all hours so it’s very pleasant on the gym floor. All the staff I’ve had interactions with have been really friendly. Cons: the women’s changing rooms aren’t great for the membership price…there’s a horrible smell in the shower area that never goes away, even though I see a cleaner in there practically every time I go. The lockers are really worn and dated too. The whole gym is also pretty warm for somewhere with A/C, it might be because it’s in a basement, but if it’s a choice the management need to turn it up - I’m sweating before I start exercising!

Fantastic experience: Very good facilities, clean and well maintained. Staff are very friendly. It's very close to Moorgate station and close to restaurants.

Positive experience: Great gym with lots of facilities including a swimming pool and sauna/steam room. The staff are friendly and the location is great. The facilities in some places could do with a refresh, the pool area is often a bit flooded where the floor tiles around the pool have become uneven. The changing rooms and bathrooms clearly get some abuse from inconsiderate gym members. That's a shame. But also for the level of membership charge, this should be a priority to keep neat.

Positive experience: At least 3 squat racks on the gym floor. Lots of cardio machines. Has 20m, 4-lane swimming pool, unisex Jacuzzi, gender segregated sauna and steam room. Also has a cold water plunge pool. Towels (small and large) are provided at reception free to take and free of charge. Lockers are locked with 4-number keypad. Can’t speak for any of the classes, as I haven’t experienced them.

Positive experience: Pool area is quite good. Gym and changing room could be better with some updates. The gym is conveniently located close to the tube station.

Negative experience: It's a premium priced gym but has has quite decent facilities which includes a great swimming pool and a squash court...quite well maintained in general...with clean towels and bath robes...howecer the two stars are due to two issues...... 1. The corridor leading to the swimming pool has a very stale smell...the odour is sometimes unbearable.. It's a carpeted section, and probably gets wet from people walking to the changing room from the pool. As a result the carpet is very smelly. They should seriously review the hygiene standards for that passage...... 2. The free the weights area is too small for the size of membership they seem to have....if you go at peak hours it would be very difficult to get any space to do free weights or the cables, which is ok for a gym at a price point like pure gym....but for a premium priced gym priced at 100 pounds a month, this is unacceptable....they should either try and reduce the size of the membership which is unlikely, so best bet it to figure out a way to enlarge the free weights area, especially the dumbells section...which is always over crowded between 12 to 2pm. 3. The staff at the reception are very cold, and sometimes depressed..feels like you are walking to a funeral parlour than a gym. Maybe it's because they are in a basement for the whole day with lout seeing any day light. The management should do somehting to lighten them up.

Fantastic experience: Best swimming pool I have seen in the city. Water is very warm.

Fantastic experience: Nice ppl, good gym and the spa section is great

Negative experience: Staff is incompetent (from clerks to coaches and “week-end” manager) and squash court is falling into ruin every 2 months. Membership cancelled!

Fantastic experience: I have never been to a gym before and was hesitant to join one. My manager referred me to Nuffield and I am glad I took the step. I find the staff very helpful and welcoming as well as the personal trainers are very knowledgeable as well. Works great with corporate discount. Special thanks to Sebastian and Darshana for making my experience great!

Positive experience: Too small and crowded. Facilities are not impressive for what is supposed to be a top tier gym. There is a large amount of space reserved for a bar which I have never seen being used (it's not even staffed)

Negative experience: Using carpet in a place where cleanness should be topmost concern is just nonsense. It should be tiles and wooden floor everywhere to make sure you can wash the floor thoroughly and frequently. Carpet is a thing of the past, using it in a gym is ridiculous.

Negative experience: Couldn't agree more with the review below. Went to visit Virgin last week because I want to do weight training but you have to queue to do this at Nuffield, and during lunchtime I simply don't have the time for this. It's super annoying. The weight area is super packed and way too small. Overall a very overpriced membership for what you get. I do have to say that the boxing classes on Tuesday are of amazing high standard, thanks for that.

Negative experience: I've been a member for a year now, but I'm thinking of switching to a new chain. The biggest reason by far is that I can never find available equipment when I want it. It's irritating that the weights area is always crowded while the (much larger) cardio area is usually about half full. The second reason is cleanliness and the general state of the changing rooms. They are pretty shabby and often unclean. The loos are often broken/leaking and stinking out the place. This should not happen, especially at a top-tier club like this. My advice: Find out where the queues are and fix them. Do you really need that many ellipticals or could you fit in another bench? Cleanliness is so easy to get right, don't cut corners here. The changing rooms could be a lot nicer. Take a look at the David Lloyd or Virgin Active websites for clubs in the same price bracket -- that's what your changing rooms should look like.

Negative experience: Worst physio ever!ACL rupture and less than 10 minutes physio each session. Ridicolous!

Fantastic experience: Great atmosphere professional staff love this gym just what you need after work keep up the good work guys

Fantastic experience: Amazing place to go and work out, relax over a massage or spa'ing.. it is just lush and staff always there to help and make your experience magical. I am coming here for many years while it was CityPoitClub and will recommend it to every friend of mine or business partner. A little gem where you can escape from the hustle and bustle of London. More than 5*!

Fantastic experience: Nuffield have spent millions£ refurbishing this club and to a very high standard it seems. - Repalced all of the gym equipment recently and more work on the horizon :)

Fantastic experience: They have recently been updating the gym equipment. Lots of new machines to choose from. Big swimming pool, although it does get busy at times. Separate male & female steam & sauna. Towel provided, lockers don't require your own padlock.