Equinox Kensington

Fantastic experience: Amazing facilities, amazing for muay thai, for weight lifting, and for huge number of classes available. We had a class with KCL Muay thai, and charlie peters, and it was the best class I have ever had. Overall one of the best gyms i have entered.

Fantastic experience: Had a Muay Thai seminar last week with Charlie Peters and it was a great experience! Looking forward to my next visit here.

Fantastic experience: Overall fantastic! Kassandra in particular amazing in every single aspect , so helpful and extremely welcoming.

Negative experience: my phone and other belongings were stolen from the changing room lockers. the staff are also extremely rude and unhelpful

Negative experience: disgusting gym, don’t bother signing up. way better gyms for much cheaper.

Negative experience: The membership policy of this club is unacceptable! I don’t live in London permanently. I’m staying here for 3-4 months, and I plan to return in September for a year. I explained this situation to the manager who helped me join the club. He assured me that I could freeze my membership after 3-4 months and resume it in September. I was happy with this arrangement. However, he failed to explain any details about the cancellation policy. Unfortunately, my plans changed, and I had to return to my country earlier than expected. I even provided evidence of my flight ticket when I requested to cancel my membership. Before submitting my request, I spent 2-3 weeks discussing the cancellation process with them. Despite showing proof of my flight, they told me it wasn’t enough. They demanded additional documentation, such as bill payments or proof of rent, even though I don’t pay bills because I live in a family-owned apartment. I’m going to discuss this case in my personal advocate! If you are unsure how long you’ll be staying in London, don’t expect the staff to provide full and transparent information. It seems the sales agents are only focused on signing people up and making money, rather than offering fair and flexible options. This entire experience feels like being trapped in a contract I can’t escape.

Negative experience: Staff are incapable, rude and unhelpful. Came in here for a trial session that was organised via my workplace. Was turned away due to failures in communication from Equinox and some kind of issues with their system. Wasted my time completely, and there was no desire to try to arrive at some form of solution for potential members. This gym does not value potential customers and their time. Also based on other reviews, doesn’t seem like I missed much. I will be going back to Third Space and I recommend everyone else do so. I will actively be stopping my fellow colleagues from signing up here. Staff are much more helpful, friendlier and capable. Also facilities seem to be 100x better.

Negative experience: I have been a member for over 24 years. In comparison to other gyms, the equipment at Kensington is ancient. Even yoga mats were so disgusting. After a near uprising from members, equinox finally changed the mats (we all had to endure the disgusting smelly mats for months) Even shampoos and other amenities have gone down. Now I have to bring my own shampoo body wash and lotion.. at this rate, I question why I should continue my membership..

Negative experience: Horrible service/staff.

Negative experience: You may join but I guarantee you'll leave after a year and about £6k down...

Positive experience: Been visiting for past three years when in town from America. Sadly it has gotten too crowded for its small gym size. The men’s locker rooms are hell now: you cannot get dressed without three other people in your face

Positive experience: The facilities are great and a good location, the staff are brilliant especially Greg who will help you get settled in perfectly!

Fantastic experience: Visiting on business from the New York area and had a day pass to the Kensington EQX last week…Top tier experience all around, from the front desk staff to the facilities (medium sized gym, but all the key equipment and well arranged) to the locker room..Not sure why the ratings aren’t higher (local London standards?), but I would say this place is exactly what you would expect from Equinox, and more. Definitely would return…

Fantastic experience: My experience at Equinox began at this location. My initial consult with Greg Lingard is the reason I became a member. He was passionate, knowledgeable and incredibly kind in answering my questions as I struggled to recomit to my fitness journey. With his support and guidance, I felt comfortable navigating the gym facilities & schedule from day one. The gym itself is incredibly clean and well managed. There is always ample space in classes, free weights and on the treadmills.

Fantastic experience: Awesome! Everyone’s so welcoming and really helpful, lots of fun and interesting classes as well!

Fantastic experience: I visited this location while working in London, the staff was nice, the place very clean and well located,, it was a bit tricky to enter the building as the entrance is not in the first door but the second, I enjoyed the area for eating and working.

Negative experience: Came for a viewing, called to say would be late which they said was fine. Then I was rudely told they cant do the tour after I arrived

Fantastic experience: Love working out here. Always welcomed with a smile - these people know customer service and are an example to all. Thank you! Great PT’s, friendly team, love the classes, never have to wait when using the equipment here, well worth the membership price. Thank you truly!

Negative experience: I joined Equinox in the US and had consistently great experiences at their gyms. Unfortunately, my experience with Equinox in London has been disappointing. The gym has become extremely overcrowded, to the point where finding space to train or access equipment is nearly impossible. On my last visit with my partner, we had to queue for weights, and after waiting, we still couldn’t find a spot to work out properly and ended up leaving. The overcrowding has significantly impacted the training environment, and the gym equipment feels subpar compared to what I’ve experienced at other fitness facilities. Since the joining fee was waived, it seems the gym has attracted individuals who treat the space more as a social venue than a training facility, further detracting from the overall experience. Regrettably, I had to cancel my membership entirely. I’ve given two stars solely out of respect for the excellent experiences I’ve had at Equinox gyms in the US, but the London branch has fallen far short of the brand’s usual standards.

Negative experience: It is clean and moderately equipped but it is a pretty hostile gym. If I may say so. I made an error of taking my kids to the entrance of the gym but the front desk person who was so hostile to them that she made them cry. I understand club may have no children policy but she threatened to call the police if I were to even step inside to use the clubs bathroom. I am aware that this is an establishment that only makes money from their own members and to hell with the members who have destination executive access which we pay for the ability to use gyms at other locations . Since they don’t make money from you they find a way to be super hostile to you so that you never set foot inside. When I tried to speak with the clubs manager Mr. French although he confirmed that the employee was eventually sacked he said he believed her version of the hostilities that occurred at the entrance against my kids. If you read this far my suggestion please chose any other place as I felt they were not inclusive and respectful and they just want your money and service or friendliness are not particulars to find in this place. For just further reference I contacted Kensington Equinox and GM was never available neither he returned my calls. A bit detail I did not share was that hostility had a tint of antisemitism as the door person was Arabic descent and she verbally accosted my children because one was wearing a kippa which was gifted to him earlier. I brought this to attention of the GM who is Australian and said that we have Jewish clients and we don’t have them problem with them meaning that I was the issue. Remember the police officer accosting Jewish person not to walk in to Palestinian march looking obviously Jewish. This is worse than that. She yelled at my children because they were Jewish and she was let go but also I was banned from coming back to Kensington as I was the problem Jew. Well this is foreign to me as an American Jew. I thank to my lucky stars that I live there instead of anywhere else where antisemitism is explained “ then don’t look so Jewish”. I am sure employee was expressing her political views by attacking my children but all I did was complain about her.

Fantastic experience: The club is a bit outdated but the vibe and the team are amazing! Nice amenities and super clean. Highly recommended

Negative experience: If I could give 0* to the so-called general manager with intellectual disabilities I would. No wonder why Equinox has -£18 million loss in 2023. It is one thing they will not open new branches but unfortunately, their days are numbered. I chose Equinox because I truly believed I could help them lead out of this mess. Instead of appreciating my time, effort and massive amounts of energy the GM completely ignored my emails. I wonder how can someone be in the top position when cannot even be professional enough to respond to my emails. It doesn't matter if you are delivering bad news just be human! Sending an auto-generated email after I dedicated one month of my precious time shows ignorance and total incompetence!

Fantastic experience: Great gym and equipment. Cameron was super.

Fantastic experience: Amazing

Fantastic experience: Yeas an excellent club. Great facilities and great team.

Fantastic experience: Good place and great equipment! Nice steam room and other Spa facilities. Fima welcomed me and help me out from the membership services.

Fantastic experience: Fantastic space with amazing classes. Friendly staff and great equipment. Would recommend

Fantastic experience: Everything you need and the lighting is great

Negative experience: Receptionists are really arrogant and unfriendly. PTs are at very low standard, to the point where I didn’t even take the free session offered to me. The gym is packed with people who don’t know how to train and have zero gym etiquette. It’s very expensive. The changing rooms were tidier, but they’re getting progressively worse. For the price, you’d expect it to have a swimming pool.

Negative experience: stinky and dirty locker rooms, the hair straighteners looked like they haven’t been cleaned in years, rusty equipment, the gym is always packed without enough space for everyone.. the only good thing was the variety of classes but not worth the price! looks and feels like i’m in a really cheap gym

Negative experience: Machines are so old and rusty for how expensive the gym is! Any other gym that would cost £30 would have better equipment

Fantastic experience: 5 stars for their spa, and specifically Diana, who is hands down the best massage therapist I’ve ever come across anywhere in the world. I refuse to see anyone else.

Fantastic experience: Suffering from lower back issues for several years, I decided to start pilates lessons at Equinox Kensington. I was offered a complimentary session by the gym which I recently joined. I quickly decided after the first session to pay in advance for 12 more sessions. I'm most grateful to my pilates instructor Delicia Gordon, who in two sessions has significantly helped me overcome my lower back problems. I can't recommend her enough. She's an absolute joy to work with. She's kind, patient, professional and extremely competent. Thank you to Delicia!

Negative experience: Considering the arrogant policies for no day passes or no monthly passes and the equally closed off attitude from receptionists towards newcomers I’m not surprised the club is in financial trouble. This is not the 90’s, arrogance doesn’t work. Especially in a city where most people are mostly passing by.

Fantastic experience: I have met with a great advisor, Fima, helped me to join the club. Having such a great time here. Highly recommend it!

Fantastic experience: I have been a member for a few years and workout since I was in my 20s. I believed I had seen it all in the world of workouts. However my perspective changed when I had the privilege of training under the guidance of an outstanding personal trainer. What truly sets Matteo Panetta apart from the rest is his ability to provide effective tips ( workout routine & nutrition) that I had never come across during my years of training. I have achieved results I never thought possible. If you are looking for a PT who goes above and beyond to ensure your success, I wholeheartedly recommend Matteo!

Negative experience: The gym area is always filthy, yet there is always someone in the men’s locker room cleaning it spotless. sometimes two cleaners. seems weird.

Negative experience: Rip off with the most stuck-up, arrogant crowd you can find.

Fantastic experience: Very spacious gym, clean, cool vibes and friendly staff. My Trainer Lucas Salge, has helped me so much that I can't imagine not training with him anymore. He always puts a lot energy into the workouts, sessions well planed and very effective. My strength and mobility have improved considerably. Really happy training with him, he is a great amazinggg trainer

Fantastic experience: I love training at Equinox Kensington, great lightning, high ceiling and super clean gym kits. My PT Lucas Salge is extremely professional, delivering high quality and enjoyable workouts. Training with him has been a great experience, and I totally recommend the investment.

Positive experience: Everything looks amazing until you actually get to the gym area. The layout and spacing is very poor and the overcrowding makes it worse. The only positive I can think of is that it's kept clean and the machines are maintained well but this is absolutely not worth the membership cost, you are better off going to a standard gym. If you still want to try Equinox the Bishopsgate branch runs laps around the Kensington one in every way

Fantastic experience: Big muscle yeahh

Negative experience: On the surface facility looks decent, but underneath a complete disaster. And management that’s either dishonest or incompetent. Changing rooms uncomfortably humid. Broken/inconsistent HVAC. Water fountains broken for months now. Steam room frequently out of order. Cafe protein shakes are foul, no fresh ingredients (if you’re used to juice generation in nyc, lower your expectations) Many better gyms in London at similar price point, don’t get fooled by the fancy decor. Poor layout, squat racks cramped into one corner.

Fantastic experience: I visited this gym with a friend. While there I accidently sneezed and the cleaner walking by said 'bless you'...says it all about this place. ✨️

Fantastic experience: What's wrong with people giving low reviews to equinox? Everything works, the place is clean and staff is helpful. Yes here and there you'll find some ridiculous guy/girl but isn't this the same across all gyms? Yes it will cost you 240/250 a month but no one is forcing you to go there there I a virgin across the road and you can always find a fitness first if you don't want to spend that kind money.

Negative experience: Worst customer service, been trying to reach out for the past 20 days as I have been given false information regarding payment due date prior to cancellation of contract. They said they wouldn’t charge me and they did. Been trying to reach out to request a refund as it was a mistake on their part and they’ve been avoiding me for that reason. Avoid getting into a contract with them at all costs and avoid direct debit!

Negative experience: Very disappointing gym from a management availability, follow up with members and customer service. I have been a member there for a while but decided to exit because of bad service. A shame as the facilities are good and they have some of the best teachers in town! Up your game Equinox Kensignton, you are not a great image to the Equinox brand…

Negative experience: Watch stolen from code protected locker. Definitely an inside job. DO NOT JOIN.

Negative experience: The gym is great but the customer service and the management do their best only to make you a member but after that any kind of problem you have or if you need to cancel the membership they don’t do anything to help you and just put you to talk with someone else over and over. I have been dealing with them for more than 3 months for the same issue which comes from them. Being reassured that everything is fixed and keep receiving emails for outstanding fees out of nowhere. Big disappointment.

Fantastic experience: Good gym

Fantastic experience: Ótima academia!

Negative experience: Terrible place with terrible management. There are better gyms for half the price.

Positive experience: Very insistent about getting their pts I said multiple times I do not wish to work with (fyi for over 100£ an hour) Pushy about getting a gym membership and soon as I said I chose a different one the manager who showed me around kept pushing me with new "discounts".

Fantastic experience: Just joined the club and i am glad i ‘ve done it! Eufimij (Fima) as super friendly and helped me to choose best classes to fit my needs!

Negative experience: I want to highlight that my father is a member there and he has recently been a victim of organised crime by either a member at equinox or a staff member. His credit cards got stolen from his locker, as well as his SIM card from his phone while he was in the shower. With these valuables they have managed to steal more than £10.000, as they were able to confirm the two-factor authentication security system. A report has been filed and we have contacted the police but the equinox team have not put much effort into helping and they really should make this crime more publicity aware in the gym so that it does not happen to anyone else.

Negative experience: Definitely would not recommend this place. So many gorgeous gyms opened up around Kensington, At first staff are friendly! (of course) Try find out about your goals!() This use to be David Bowie’s nightclub! (Wonderful and what response are you hoping for?) This is more of a private members gym! (No It really Isn’t) You can get your gym gear washed! (Yeah for an extra charge I will take it home thank you) There is a sauna in the changing room! (One sauna amazing) A little spa! (I will go and have an experience elsewhere) Basically these staff are very devious! They are clearly not going to be the same with everyone, because they would not get away with it, but I would definitely bare in mind you could be one of there victims. At times they are no better than dodgy dealers. And basically the gym is no better than anywhere else. I could post pictures to prove my claim. At this moment In time I won’t, just remember! What ever the staff say to you, what they mean is the opposite. They have your back! No there own back! And commission! only these will go to any lengths to get it!! Basically!! 1* Is because it was David Bowie’s club.

Fantastic experience: I love going to Equinox on High Street Kensington, it has a lot of natural light, and the venue looks amazing. But my experience at this gym was made whole lot better by my PT, Lucas Salge, not only do I see clear results in my physical appearance but my mindset got stronger too, he always knows how to make a workout enjoyable and when to push my limits. I never was so excited to get to a PT session, Lucas Salge is the BEST!

Negative experience: Been a member at Equinox since 2015, starting in NYC, then moved to London in 2017 and the level of Equinox Kensington has been on a continuous decline since then with a sharp acceleration in the standard of what one has come accustomed to at both Equinox and from what to expect from gyms and fitness clubs these days. Unfortunately I can’t take a picture of the air temperature in the gym for obvious reasons, but the fact that they don’t have a functioning AC system that keeps the gym cool is just the beginning. It is warmer in the gym than it is outside on a hot day. Not to mention that the dressing rooms don’t have functioning ventilation system, making the dressing room compete with a hot and humid Middle East in August. And the reason for not fixing it the management team just keeps referring to the local building management team. As for faulty equipment, when things break - even simple things as a water pump switch, these things will go unfixed for months. Not to mention the equipment itself which is old an outdated. The most new piece of equipment in addition to the pec/delt fly machine which is more than a year and a half old are new ergonomic handles to lat pull/row machine. Last but not least, one cannot overlook the poor level of cleanliness. It’s simply beyond acceptable. Layers of dust, hair, and dirt is spread out across the gym. And the explanation one gets is that they cannot find cleaners (!!). After these points it’s only fair to mention the good parts - which are simply a bright and spacious gym. That one cannot take away. It’s not a gym hidden in a basement. You actually have a feel like you’re training in proper daylight. The general ambiance/style is nice (but a bit dated), but does indeed give a feel for a nice gym. But when one just takes a little extra look and not much further beyond the surface, Equinox is at a very disturbing low level - and there are always excuses for why and no remedied and fixes. So unless you live in the very proximity there is no reason to sign up for Equinox.

Positive experience: Gym is nice and clean. Never really crowded but I hate the fact that they close the valves for the water fountains almost entirely to try to reduce costs. People will still drink water but it takes almost a minute to fill up a 0.5l bottle. Makes me angry every single day

Fantastic experience: Beautiful gym, have been training mainly at this branch for the last 5 months. It gets busy during peak hours and Saturday mornings. Staff are nice and friendly Easy to check in and walk into the gym without actually scanning anything Food in the cafe it’s pretty good Changing rooms are nice but missing a few supplies compared to the other branch in bishopsgate Cleaning of the gym floor could be improved

Negative experience: Has all the equipement you need but is terribly cramped when busy, all machines are ontop of eachother, no real space to do walking lunges or anything that requires space. 2 small stretching areas and the dressing room are a horrible design, you have to walk through everyone. This equinox is nothing in comparison to the equinox gyms ive been to in New York.

Positive experience: Nice facility. Everything you could possibly ask for in a fitness club. The cafe / lounge is very convenient. The music is pretty chill and eclectic. You enter the building along the side street not from the High St. You then take the elevator to the 5th floor. The same floor as Warner Music. Please note: You don’t have to show your phone to the front desk to gain entry. You just have to click “CHECK IN” on the app. Your profile turns green and it means your good to go. The human behind the desk will see your face and details on their screen.

Negative experience: Can't use equipment most of the time as personal trainers take it all up to do circuits even when the gym is busy.

Negative experience: Terrible gym, they rush you to make a membership and when you try to cancel they make it very difficult and ignore you. Definitely not a luxury gym.

Fantastic experience: Lovely concierge team. Amazing pilates studio. Beautifully designed. Absolute Pleasure visiting.

Negative experience: I joined equinox long time ago when they opened in the UK. I was thrilled about it all the experience. Few months later installations, nonsense replies from the management and others did not convince me to stay. It was a way too much money paying to have so many issues in the establishment. It’s been managed very bad since the beginning. It’s pure marketing with a name- Keep scrolling and reading the reviews…. ppl are rising their voice to avoid having negative experiences. No wonder ppl join and leave I’m sure you’ll do the same…welcome to equinox

Negative experience: More of a news and drama hub. Taking from the general manager all the way to the front house! Unprofessional, unethical and unkind. None responsive, non cooaperative and discriminative behavior. Trainers are mostly after dating and whatever you name it except training. Keep looking at you like they are a big shot and you are the extra topping on the muffin that no one likes. Sunday they hello you back and some other days they don’t. Overal it’s a tiny trainer centered gym with equipments pushed to the center of the gym floor with horrible gym floor service and of course terrifying Munchfit with rude management and dishonest service. I’ve been trying all of the branches. Are all the same.

Negative experience: A hotspot of wh*res. No tolerance. Ban these daffy Duck’s.

Fantastic experience: I trained here in 2017 and rejoined this year after moving back to Kensington. With Equinox you get what you pay for: Lots of space, equipment, clean and well maintained. I can put my headphones on, and be confident that I can do my program without waiting for equipment or getting a bunch of attitude. It doesn't look hardcore on the website, but the equipment is all there for powerlifting and bodybuilding if that's what you're into. 3 Deadlift areas and able to drop the weights (within reason), racks, hammer strength machines, dumbbells up to 54kg. Flat bench, incline, decline etc. There is rarely a time where you can't get what you need. Seems to have a good mix of lifters of various skill levels and targets. Even if I'm not in Kensington for a full year the annual cost is still worth it IMO. Hopefully the January rush isn't too bad here as I am writing this in November....

Fantastic experience: Best gym in london

Positive experience: Instructors are super friendly and you can always ask them questions at the end of the class, especially if you’re a newbie or are unclear about how to correctly use equipment. The space itself is very nice and is kept clean at all times. There’s MUNCH FIT, to have coffee/eat after working out. You can also work from the raised table with benches, enough space for laptops and to plug your charging devices.‍☕️ Toilet facilities are impecable if you have to balance your ‘exercise-going to work right afterwards’ routine. I’m very happy with this gym. PS: Big fan of Metcon3 and Strong classes by Hendrick F

Negative experience: I had the most demoralising experience and poor customer service with the front desk receptionist and club manager who was unfair, biased, unprofessional and abrasive. Arrogant Manager

Fantastic experience: Best gym best equipment, best staff, best service. best gym around. Immaculate place staff are amazing

Negative experience: Over priced for what it is. Take long to reply to e-mails. Arrogant manager.

Negative experience: they are very good at taking money from your account even when the gym is closed due to the lockdown but when the time comes to pay you back they take months to answer you and always find excuses not to refund you. pity that the managers are incompetent because the gym is very nice

Negative experience: It's not a bad gym, the thing is, it's not a good gym. For the price they charge, it's just not worth it. I've tried coming at different times and it makes no difference, it is impossible to get on the equipment. As someone who has responsibilities outside of the gym, I just can't wait around 30-40 minutes for equipment to open up.

Negative experience: I was a member in Feb 2020, after joining for 6 days and going to a few classes , I decided to try the Spin class on the 6th day. There was no proper orientation for new members and I ended up injuring for ankle as my right foot got stuck in the peddle. It has been 9 months since my accident and my ankle never recovered and am still suffering. Having been contacting the management when the accident happened, I tried to negotiate for my initial membership fee be returned since I was only a member for 6 days, not only were they unsympathetic of my injury and took no responsibility in the defect of their machine which caused my injury, the management cancelled my membership prematurely without refunding me. Shame on the management as the overall team is very friendly and competent gym instructors.

Positive experience: Exceptionally crowded at peak times, poor maintenance (one water station has been “out of order” for many months, locked roof room leaks), shower water temperature fluctuates rapidly up/down while showering and the staff could use some training. Two staff examples: 1. Meat head trainer came up to me while I was stretching with headphones on and asked, repeatedly, if I had been using the bench. No, I had not, but I ignored him the first time. He kept pressing and I said “no, why??” and he then accused me of leaving weights on it. 2. Just now was in the steam room which closes 15 minutes before the gym closes. Locker room attendant came in quite early to shut it down and I asked him if it was 8:45. He said yes and I knew it wasn’t so stepped out to check my phone to confirm (8:39). He closed the door back but didn’t turn it back. Lying to your customers is not a good look.

Positive experience: Love the gym and been a member over three years now, however not happy that they reduced the guest passes to 2 per year instead of 10 as they used to be. I’ve actually brought in a member and always tell others about it however this is NOT COOL.

Fantastic experience: A member for six months. Almost faultless. Employees here seem to be unanimously friendly, courteous and enthused for their work, right across from the receptionists, cafe staff, cleaners and up to the excellent personal trainers and polite managers. The equipment is modern and pristine and one rarely waits for anything; the studios (boxing, pilates etc.) are immaculate and luxurious – as are the changing rooms. The members are also almost invariably friendly.

Positive experience: This gym is okay! Pumped some iron there today. Nice location.

Positive experience: Good equipment, clean, nice steam room and bar. Some of the reception staff could be friendlier though. Also a bit overpriced for a gym without a swimming pool. But overall quite good.

Negative experience: Won't allow 1 day pass, drop in sessions. The worst type of membership policy for tourists or travelers. Avoid these types of gyms.

Fantastic experience: Dear Equinox Kensington, Before leaving London, I wanted to say enormous thank you to the whole team! I will be missing the girl at the reception who would salute me by my name in the morning, Hugo's jokes and amazing classes, as well the lavender scented cold towels we got during spinning or running. I so much enjoyed having a chat with my friend at the bar... you have the best matcha latte with cashew milk! Totally recommend it! If I come back to London, I will be more than happy to come back to the family of Equinox. Kisses and hugs, Ivelina

Negative experience: Thieves operating in this gym. Look after your belongings in the changing room.My wife had her watch stolen from the locker room. It looks like it is a normal occurrence at Equinox (a lot of members lose their valuables in the gym apparently). Incompetent management.

Positive experience: I'm sure this place is OK but they should be clearer that they don't allow equinox US members, even for a day

Negative experience: Good gym and good vibes, however, theft happening in the locker rooms (apparently all the time). The staff does not put any signs on the locker not to "harm" the brand and to make it known public such frequent occurrences of theft in the gym of this calibre. Members working out with their watches on to prevent theft from the lockers. Equinox should have put small lockers where the members can place their valuables which are under CCTV at all times. The clientele certainly deserves it. Totally incompetent staff.

Positive experience: long & lean classes are good

Negative experience: Club de mauvaise qualité avec des appareils obsolètes.

Negative experience: Terrible rude staff. Gym equipment is dated and it seems like the the place cleaned once a day, completely stinks and sweaty benches.

Positive experience: As a potential future member, I visited the club the other day and I can confidently say that I am not that impressed. First of all, on arrival the reception was attended by just one member of staff whom was caught up with 2 other members and so I had to wait around 7-10 minutes to be acknowledged. That gave me time to notice that the minimalist design of the reception was quite basic and needed refurbishment. It took them more than 10 more minutes and 2 calls from reception until someone eventually arrived to talk me through the membership options. He was a lovely chap, David and I was ready to be overwhelmed but in reality they really cannot justify the £210/month when there is no swimming pool and they only have a couple of studios for classes. I am guessing it can get quite busy in there. But they do have olympic level PT's there and fancy trainers that look like models. In reality, the main open space gym floor is quite stunning within this gorgeous Grade 1 listed building and the machines are top tech but at the same time everyone seems to be so perfectly toned and pretty, you may have confidence issues going there to train. The staff do smile nicely and make you feel welcome once you're through the doors which was actually nice and comforting. No doubt, overpriced Lulu Lemon plus other designer gym clothing was at sale in their shop, they do have steam and sauna rooms, own brand bottled water, a personal laundry service and £140 massages, just so you know. I failed to ask which of the extra services are included in the membership fee, but my guess is as good at yours. Perhaps none? Lost 1 star on waiting times and 1 more on the lack of swimming pool and high fees.

Fantastic experience: Equinox Kensington has an awesome variety of facilities and great service. You can find a relaxed atmosphere with plenty of room and space to work out. The gym is absolutely clean and very well equipped. I would definitely recommended to anyone.

Negative experience: Great gym, appalling staff. The class instructors don’t have a clue what they’re doing and are rude and obnoxious. On top of that, management don’t care.

Fantastic experience: Great equipment, very friendly and helpful staff! Steam room after workout felt amazing! They even have a very stylish and fashionable sportwear shop!

Fantastic experience: I love Equinox! As a member of the Equinox Sports Club in NYC, I decided the day I landed in London to do an Athletic Conditioning class in the Kensington location and it was superb. The staff are excellent, super accommodating and personable. It was such fun and I am definitely looking forward to returning and participating in more classes come the holidays. Thank you EQUINOX for a fit workout and a fab experience.

Fantastic experience: Definitely the best Equinox I’ve been to. Came directly from the airport and couldn’t have had a better experience. Kelsey and Paige at the front desk were incredibly kind and helpful. Will be coming back next time I’m in London

Fantastic experience: Great gym - the spa facilities are particularly nice, always clean and great atmosphere. The staff is always friendly, especially the receptionists and maintenance team. Worth the investment!

Fantastic experience: Beautifully designed gym, excellent classes and instructors, friendly and helpful staff members and aaaamazing spa!

Fantastic experience: The motivation, the people, the music and the fresh smoothies: it is all worth 5 stars!

Fantastic experience: Easily the best Equinox that I've visited and one of my favorite gym experiences ever. Service is top class. I would recommend this to anyone.