PureGym South Kensington

Positive experience: All you can need in a gym for fitness. Only 3 stars for the service, basically it doesn’t exist

Fantastic experience: An amazing team of professional personal trainers, always welcoming with the smile. Equipment clean and regularly maintained.

Negative experience: No staff on the gym floor, no towels, half of the treadmills and other equipment are out of service. Honestly.

Positive experience: you're on your own in here - you need to know what you want to use and how to use it

Fantastic experience: Amo este gym! Las clases de Bodytone con los profes del staff, las de yoga de Karl y pilates de Janet son lo más! Mi favorita, porque Becky es una genia , Zumba!!! Y ahora por suerte agregaron otra clase de yoga con Janet.

Fantastic experience: What an awesome PureGym, I’ve been to quite a few Puregym’s and this one is so lovely, you get a towel on entrance which for me, is such a luxury and brilliant idea! The machines are good and there is a lot of them, overall layout of the gym is good too. I’d love to go back sometime soon

Fantastic experience: A massive gym, you can found here a big fw area, cardio area, studio, spin studio, functional area, stretch area, leg area, have some benefits like a yang water. But if you think training over night think this is not your gym is one of the Pure gyms close over night. Have very good team of personal trainers and I consider is a good place to do a bit ox boxing. I hope you enjoy this place

Fantastic experience: Very tidy at least at the time I visited the gym. The only thing I'd say is the working hours it would be great if they extended them till later if not 24/7 as some other branches of puregym.

Negative experience: There is no contact telephone number for pure gym. Any problems in the gym they just blame on management whether knowing you can’t get hold of anyone - same for everything - no towels, broken equipment, lack of working sanitisers, shortage of staff etc. they take no responsibility anymore for anything “all the decisions come from above “.

Fantastic experience: The cleanest gym I've seen so far.... very nice place... lovely ppl.... just a bit busy even early mornings....

Negative experience: Very Spartan, dark and dingy. Throwback to the seventies. There are no attendants. You must enter a code to go through a security cocoon (god forbid you get stuck in that glass coffin). Whole place is very indicative of how Brexit has really affected the services industry

Negative experience: Very unhelpful staff and management not around i have sent and email 4 days ago and have not have any response back

Negative experience: This gym it’s an oven! They know they having issues with the AC for so long now and never did anything to fix this. The place is filled with big fan and ice chambers where there’s no even ice inside. Also, they turn music off 30 mins before closing, like an announcement of closing 10 mins before is not enough? We could all make the most out if out workout even in the last hour, instead no music, no vibe, just staff shouting every 5 mins the gym is about to close. Avoid!!

Negative experience: Terrible. AC is pretty much non existent. Rude staff. They turn the music off 30min before closing.

Fantastic experience: The best PureGym in London (or maybe oval, both are great). Very spacious, lots of machines, free towel on entrance. I don't use the changing facilities so can't comment on these. There are a lot of 'enhanced' locals that attend, hey, it is kensington :) The only comment is make is that there are very steep stairs between floors, and the functional area feels very crowded against the wall and then a huge dead space next to it

Positive experience: Good gym, a bit messy. They have a no contract offer, download the app before you go.

Fantastic experience: A great gym - friendly, pleasant environment with well maintained equipment. Highly recommend it.

Fantastic experience: I am proud to be a member of the pure gym South Kensington branch . What got ne dedicated and motivated since Feb 2002 in sport is having the opportunity in meeting the most dedicated and friendly and kind coach which anyone could think of having in motivating them gain their desired target and forget about their anxiety called Vanessa finocchi and best management team . Being trained beside Vanessa has made me gain stronger and tougher and liner and I have manage to loose 10 kg at the same time .

Fantastic experience: Plenty of space to do your thing

Positive experience: Need more machines

Fantastic experience: Excelente lugar de entrenamiento, limpio y el personal muy amable.

Fantastic experience: I visit the gym early hours in the morning. It is not busy at all. I love that everyone is doing their thing and there is no distraction.

Positive experience: Nice gym, well equipped. Classes are also good. There has been a problem with towels supply- no towels available on many occasions.

Fantastic experience: Nice

Fantastic experience: Great gym, they have high quality of equipment. They do energetic fun Fitness classes.Very clean gym . Staffs are friendly and helpful.

Positive experience: Very nice gym, good equipment and decent enough space. I've been to better gyms before and this one will get crowded during peak hours (as with any gym, but they have a system to check how many people are in the gym at a time so all these people downgrading them for having too many people in the gym at once is ridiculous).

Fantastic experience: Its really place to build your body

Negative experience: One deadlift rack. A RIDICULOUS amount of people. Equipment squashed together. Wayyy to many people in classes. Going to try go tomorrow at 6am but if its busy like this again then im going back to virgin. Profits over everything clearly because no way in HELL should that many people be allowed in one gym at any given time.

Positive experience: Been coming here on and off for a couple of years. Great gym and equipment but overcrowded. A busy gym is understandable during peak hours but this one is exaggerated. Often find myself queuing behind 4 people and waiting 15+ minutes for a bench or machine. Stop accepting memberships, you’re deteriorating the experience for everyone.

Positive experience: Muito bom

Fantastic experience: Fantastic gym with plenty of resources! I'm very pleased and had a positive experience as a first timer.

Fantastic experience: Lovely gym plenty of benches and machines. Towels for use aswell, don't get that in many pure gyms I'm sure

Positive experience: Great gym, even if quite expensive. If you're looking for kettlbell training don't look no further as Nandor is a great personal trainer and bring some extra kettlebells to the gym for people to use!

Positive experience: One of the worst Puregym's I've seen so fare, no plates in the free weights area, some of the equipment was to close to the wall ( could not be used), the layout is a bit of a maize ( nobody bothered to show me around , it was my first time there). In top of all I had to pay an extra £16,99 for one day pass even do I have a Life Plus Membership. Ps : to pay the £16,99 took about 30min with the assistance from a member of the staff as the app did not work, in the end had to use the Staff ID to pay

Positive experience: Amazing gym that gets the job done and Marci is an amazing trainer !!!

Fantastic experience: Becky Crawford's Zumba class is the best reason to be a member of Pure Gym South Kensington.

Positive experience: Does the Job.

Negative experience: Was in the gym ,16/11/2021, at 6:30 to 7:45, my locker was open and somebody stole 450 in cash in my wallet and stole my debit card too . There should be a random check security in the locker all the time . This is not good . Its might inside job, who knows . The management should protect the client . Its very bad reputation .

Positive experience: They don't have phone facilities, calling them you get a message saying either email or come to the club if you need to talk to someone, Gym is very good, but they don't have sauna and steam room.

Positive experience: No enforcement of social distancing by members or PTs.

Negative experience: What gym closes at 10pm? Wasn’t even allowed in at 9pm

Fantastic experience: Well equipped, plenty of options, not too busy but busy enough to motivate, and most importantly- very clean!

Fantastic experience: Great gym on the 3 floors, plenty of space .

Fantastic experience: Great equipment range and always clean, I do wish the music was a bit louder... definitely take headphones if music helps you train

Positive experience: I was a member here for 12 months for Becky Crawford's classes only! Amazing instructor. The actual gym and its showers/toilets/changing areas were not for me.

Fantastic experience: Great space- great atmosphere

Negative experience: Very messy and dirty gym. Stuff is not friendly at all. If I did have other option I would change this gym straight away.

Fantastic experience: I thing name is enough. Search on google and visit , you will get my answer why I hv 5*

Fantastic experience: Place have improved a lot for the past few months. Good effort from the team and the management

Negative experience: Always messy, weights everywhere, unfriendly staff, the list goes on...been a member at many gyms over the years but this is by far the most poorly managed. This is the closest gym to where I stay currently so pretty much my only choice at this point. Also, they claim a certain fee monthly but then go and charge a load more for signing up? Why must I pay a fee to sign up? There is literally zero admin required as it’s all online registration. I cannot wait to find a decent alternative to this place. I would advise to anyone looking at this gym to look elsewhere as much as possible. The final nail in the coffin was when a towel had been left with a pile of hair on it and staff members just walked past as if it didn’t exist. No respect from the members nor the staff to keep this place looking respectable. Sorry but I have bitten my tongue for long enough since joining 6 months ago. A truly honest review.

Positive experience: God value and proper gym. People quality varies throughout the day.

Positive experience: I just become a member. This Friday there was no hot water to get a shower.

Fantastic experience: Always a pleasure

Fantastic experience: Professional staff

Fantastic experience: My everyday happines

Negative experience: The do not use antibacterial hand wash. They make their cleaners refill anti bacterial bottles with pink cheap shower jell .. it’s absolutely ridiculous!, after a workout you just want to wash your hands with something that’s gonna kill germs and clean your hands. And also the protein and pre workout machine never works! And they never fix these problems.. not sure why?

Negative experience: Not worth it...

Positive experience: You get what you pay for, so I give the gym a fair rating.

Fantastic experience: Amazing Gym

Negative experience: Dirty changing room , “smelly” toilets , towels thrown all over the floor., unpleasant people ... avoid !!

Positive experience: Not the best pure gym in London

Negative experience:

Fantastic experience: I liked this gym I am

Positive experience: Pay 4 what u get

Negative experience: I've frequented this gym for a couple a months (partly because I failed to cancel the DD before the payment date). The gym is super overcrowded. Even trying in the morning before work or around lunchtime. I even tried to go from 2pm onwards when I'd hope things are quiet but you still need to wait for your turn to use some machines (or weights). On the top of that, all dumbbells and weights are always misplaced so it's always a hunt to find what you need. Also, the male toilet is very smelly (although it doesn't look particularly dirty). Even without having any alternative, I ended up cancelling my membership which says a lot. I really want a place to train.

Positive experience: It’s an ok gym! However is full of people everywhere! Sometimes in the evenings you don’t have a weight or machine free( to do simple squats I can do them on my living room)...... really disappointed about that. Also the showers and changing rooms ,they could be much cleaner .

Negative experience: Too busy. ESP evenings

Positive experience: My problem is with dirty changing rooms, where from the toilets you generally get a "pleasant" smell. Și generally you do not really get what you pay for, plus there's only one spot for strength building where you can really do squats and so forth with proper weights.

Fantastic experience: Great gym good equipment vet spacious great friendly staff

Positive experience: I have recently moved to the area and unfortunately this is the only gym near me that has a reasonable price tag. You are still paying premium for PureGym for this gym but compared to some gyms nearby (*cough cough* KX) it is low. BUT this is not a great gym- at peak times it is unbearable. I would say that this is not a place for novice gym goes at peak times. I know this is not managements fault but people here are awful at putting the weights they are using back. I am glad I can go when it is not peak times but even then that means there is around 70 people in the gym so if you want to work out in peace this is not the place for you.

Positive experience: Not the best gym I've been to, but has the basics covered. Mostly not too crowded.

Fantastic experience: Very nice and clean gym, towels provided

Negative experience: I have been going to this gym for over a year. I used to like it quite a lot, in fact 6 mounths ago I rated it on google with 5 stars. However, the quality has dramatically gone down over the past months. The changing rooms are dirty, no one is picking up the towels (neither the staff nor the visitors). The soap in the showers has become basically water rather than soap. It has become extremely hard to find a locker because people have taken ownership of them, by leaving their locks over night, there are looks I have seen in the same locker for months (even if I go in the morning, after noon or before they close). I leave you some pictures to show how the changing rooms look.

Positive experience: The gym is ok. However, the men’s changing room is falling apart already. Toilets, sinks always blocked, one cubicle lock broken for weeks, towels everywhere....The men’s changing room also lacks space. During peak there’s no elbow room.

Positive experience: Just joined and am really impressed with the gym so far. I train at peak times and have always been able to access the machines/weights I want and have plenty of space around me. The towel service they offer is great and the showers/changing areas are clean with nice shampoo and conditioner. I also like the variety of classes on offer from hiit, cycling and pilates to strength and conditions, abs and more.

Positive experience: Great new equipment, easy access, good value

Negative experience: So sneaky with direct debits from HQ for long term members . Sinking ship

Fantastic experience: Pretty neat, complete set of weights, but mostly avoid after 5:00pm gym sessions as it can be a peak hour!

Fantastic experience: Brilliant staff & facilities.

Positive experience: By far the Best local gym around with really friendly staff. I have been a member for a while but it’s starting to go down hill. The weights to used to be put away properly but for the last few months they are in the wrong places which is really annoying and the water fountains have been broken for a while. A recent plus, the men’s toilets smell a bit better now :)

Positive experience: No membership so cancel any time usually busy and you may have to wait for machines. Showers are a bit timid. Fairly priced.

Positive experience: Everything is fine except the fully booked classes and these days AC is faulty,leaving the gym extremely cold! Hope they sort it out asap!

Negative experience: Testosterone fuelled unfortutely. Weights everywhere. Padlocks permently on the lockers and this is not managed, meaning fellow members think the shared space is theirs. Good range of equipment. Staff have always been friendly

Positive experience: Nice little gym clean and tidy staff not many around and who is there not very friendly or helpful they are losing the personal touch reception is soulless all automated

Negative experience: Too full, lack of equipments, unresponsive management, low quality classes. I miss when it was LAX

Negative experience: I have being going to this Gym for the past two years now and I have at the beginning rate it 5 stars. However the gym is falling into despair and the people who is going there are far from pleasant. I live locally and it is the only option I have at moment, but I feel very uneasy with the amount of male harassment I can see there. I will wait to the first opportunity to change it.

Fantastic experience: The general manager Liz is very motivated, place is super clean and even during busy hours it isn't too busy

Fantastic experience: Friendly staff

Fantastic experience: Recently refurbished gym with state-of-the-art access control and facilities.

Negative experience: Gym suffered a number of thefts from the lockers ever since it became PureGym. Management is fully aware, yet they keep quiet about it all. My valuables were stolen in January, South Kensington Police informed me that it wasn't a one off.... Nobody owns to their responsibilities of keeping ppl informed and safe. Shameful protection of brand's reputation over members well-being.

Positive experience: Amazing gym, so spacious and atmosphere is great

Fantastic experience: GREAT gym. spacious, clean, new. No complaints. Love it.

Fantastic experience: الجم ممتاز وكبير وجهزته جيدا للي يحب يتمرن حديد واجهزه الكارديو كثيره ومنوعه والموظفين ممتازين وياساعدونك في اَي وقت والموقع ممتاز

Fantastic experience: Spacious underground gym with lots of equipment. Definitely recommend!

Fantastic experience: Top Fitnessstudio. Zu Besuch in London gewesen und auf der Suche nach einem Studio in der Nähe des Hotels. es ist auch eine 7 Tageskarte möglich. Schnelle Anmeldung und tolle Geräte. Sehr nette Mitarbeiterin die bei der Anmeldung behilflich war. Handtuch Service gab es auch noch!

Fantastic experience: Have all required equipment to stay fit

Negative experience: Great teachers - great trainers however classes took over full and booking system atrocities ... ridiculous pod entry system and pure gym replaced good equipment with poor quality alternatives in many areas and poor showers - however staff are lovely .. The senior management team do not understand company purchase law and they lie continuously saying they will listen to feedback - they only listen if it is reduce costs such as remove a class or an item of equipment, class equipment is now poor and hand weights have been remove, the classes are dangerous

Negative experience: Terrible customer service. I would rate a negative star if I could.

Fantastic experience: I liked it very much, much better than before the renovation.

Positive experience: Great staff great equipment all newly furnished and plenty of great classes visited on a day pass definitely recommend