Nuffield Health Romford Fitness & Wellbeing Gym

Negative experience: The hygiene is appalling in there, lots of small flies in the shower area and smells awful. The gym floors are not maintained properly, always dirty wipes on the floor. Not all staff are friendly especially a few ladies that run the classes, lack of social and teaching skills. Regularly they will send out text messages advising facilities such as water, sauna/steam room is down. This place needs refurbishing or shutting down! Do not waste your money here!

Negative experience: The gym is missing a lot of equipment for the amount you’re paying and it’s quite small. They don’t have a hip thrust machine or calf raises or hack squat.

Positive experience: The gym is noticeably cleaner compared to most other gyms in the area, and the equipment, including the mats, is generally well-maintained. However, for the monthly fee I pay, I expected more variety in equipment. There are only four frames and a limited number of cable machines, which can be frustrating during peak hours when it gets too crowded. Additionally, the lobby takes up a large amount of space, which could be better utilized by converting it into an area for free weights and cable machines. While the lockers are spacious, the changing rooms feel outdated and could use an upgrade.

Negative experience: The membership fee does not correlate with the equipment or the environment at all. There’s a lack of machines & general gym equipment and what is present is very old and damaged. I wouldn’t recommend.

Negative experience: My original review was 3 stars from my main account. After a year here...now it's 1 star. I'm using my second account for this review for a fair 'early and after reviews' if you will. Nuffield, from a branding perspective, looks like it caters to people who appreciate a serious and respectful atmosphere. However, this seems limited to the Paddington branch and inner London branches. The first branches I went to years ago which was great. My experience at this branch has left me with a negative impression of Nuffield as a whole, because it is absolutely terrible. I just stopped going after October I think. I luckily received a work discount, but I wasted £60 a month on this substandard branch for a year. I live two minutes away, but I will never return. Even a lower price would not significantly improve my opinion; it would still be bad. Here's why: - The weights are not organised properly, like PureGym or The Gym (which are cheap for a reason). You have to fish for weights. - The racks look old and sketchy, not premium at all. - The cardio machines are awful, especially the elliptical machines. - The changing rooms are awful - they only refurbished the lockers doors? Always mucky too. Disgusting toilets as well like toilets in a primary school. - The contract was pushed online without a trial. I felt I was sold a terrible product. A trial period, to decide if the gym is right for me, should be offered online first. I don't know why I didn't cancel in the first few weeks of my membership. And they increased the price by 5 quid while fixing none of this? Or acknowledging anything that's terrible about this place. I will not be renewing my membership with this terrible gym. Avoid. I absolutely hated this gym. 700+ pounds I'll never be getting back. Shame on you. I highly recommend Anytime Fitness for this price point. Garbage gym.

Positive experience: Very organised gym and not as busy as others.

Fantastic experience: Visited Romford and went to this gym today. Was amazed how fresh and new the machines are. Would visit again.. back to boring old rundown Norbury.

Negative experience: I have been a member here for about 7 months and honestly wish I never signed up for a 12 contract. The gym is overcrowded and not enough space, not friendly atmosphere either. Can never get booked into classes. The shower and changing rooms are unhygienic with flys in the showers. The have just increased there price to over £80 per month. I don’t know how they can justify that! They also don’t let you cancel your contract unless you seriously ill or move somewhere that doesn’t have another centre nearby. It’s appalling and a rip off!

Negative experience: Have a bad experience exactly on New Year's Eve. Before Christmas starts, I take a photo with Nuffield opening times on Christmas and New Year time. And it's showing that the 31st December gym is open until 8 pm. I was poorly surprised when i came to the gym at 5 pm and found that it closed. I lost almost 1 hour time to come to the gym and get back home. In this case, i can say that this gym management staff don't have the right qualifications for their positions. I can't understand why need to lay and confuse customers? Even if they change they opening times later, can send emails to all members and let them know it. In a word... they broke down my New Year Eve.

Negative experience: No comments 0*

Positive experience: Went to Nuffield Gym in Romford. Lucy from the sales team has been very helpful. She gave us a full tour of the facility and answered all of our questions. She was precise with the price which came up to be £77 a month per person for a 12 months contract commitment. Additionally, having a membership benefits to have two hours free in the Romford shopping centre along with selection of classes in the members app. The facility itself appeared to spacious with variety of rooms and gym activities available. The swimming area had four lanes with a medium pool height. The changing rooms were moderately clean and maintained. We saw personal trainers available on site which we could have a session with once signed up.

Fantastic experience: I’ve been to several Nuffield Health branches, but the Romford Fitness & Wellbeing Gym stands out as the best. The facilities are top-notch, and the gym is always clean and well-maintained. The staff are friendly and helpful, creating a welcoming atmosphere that makes working out enjoyable. I love the variety of equipment available, and the layout is designed for optimal convenience. Overall, if you’re looking for a gym that offers great service and a fantastic environment, Nuffield Health Romford is definitely the place to go!

Negative experience: I have been a member of the Gym club for more than 15 years, however the past 3 to 5 months has been the worse service, changing rooms were occasionally dirty, unhygienic, shower rooms were not cleaned regularly most of the time. Steam room was closed every 2 weeks for long periods. Nuffield health staff assumed it’s alright to pass on the blame unto the members for their lack of poor service and maintenance of the facilities. Today there’s another notice of sauna room closures. I believe a review of the management and staff is required. I pay above £70 monthly and this is unacceptable.

Negative experience: Unprofessional and bad experience. They gave us a day guest pass. Brought a guest and said not acceptable in Romford club. The experience was very bad. I have been a member for more than a year and never had good customer service experience.

Negative experience: Rude and 0 customer service skills didn’t even attempt to look for a solution for my issue other then tell me If you don’t like it find another gym. Will never sign up or be apart of this brand again. Date 13/08/2024 time of incident 2:20 pm

Negative experience: Very unprofessional receptionists, talking over customers. Bad service , never becoming a member here.

Fantastic experience: Excellent clean gym and spa area. The pools are perfect. Constantly filtered and the clean water makes you feel pleasant to swim. The chemicals used for the pools are without harsh smell and do not cause any irritation to the body. The staff is outstanding making you feel welcomed. P.S. Undoubtedly all this efforts is taking money and hard work so the facilities to be kept in that good and clean condition. Our responsibilities as customers to complaining as less as possible and keep clean especially in the spa and pool area. I would be extremely grateful if EVERYONE taking a proper shower by using shower products before entering the spa and pools. By this simple habit we could enjoy all together the time we spend almost everyday in Nuffield Health. Thanks for the existence of this place and the cool staff and all cool people I know there.

Negative experience: Pool is a nightmare, classes almost constantly and it is overcrowded. Hot water often doesn’t work

Negative experience: Ok gym, classes look good but that’s it. dirty changing rooms (really outdated), insects in showers, tiny sauna, smelly steam room. This is the only Nuffield which closes sauna and steam room a whole hour before closing time, as opposed to 30 mins like Chigwell, Chingford, Chelmsford and Ilford. So if you’re planning on coming after work in the week, then unlikely you can get a proper workout in before going into sauna/steam room. If you try suggesting something to the manager he speaks to you as if you’re a child. For what we pay, this has to be better. They increase prices whilst taking away other facilities. They told us the jacuzzis were stopped due to high energy prices and cost of living, then they completely removed them and increased membership fees!? Management is very very poor, he has no business acumen and it’s clear employees agree but they can’t do anything about him. I once asked if I gained 50-100 signatures asking for some simple changes would he consider and he said no. Due to high price and extreme dissatisfaction from the service you’re paying more for, it’s absolutely not worth it, hence one star. I will be more than happy to come back and edit an update if they actually listened to every single member who complains!

Negative experience: Constantly something broken here. Either it’s no hot water, or steam room not working. Tiles are all falling off the pool and in the water. Electronic parking constant issues. School hols/weekends kids playing in the swimming lanes and not the main bit of the pool so you can’t swim. Lifeguards do absolutely nothing. Looking for a new gym this place is a joke for the price.

Negative experience: Advertised as family-friendly, and their staff certainly is friendly and welcoming, however the management is quite the opposite. Single-parent families and SEN children are not welcomed and not supported. Management has no concept or understanding around children with autism. They would rather make you cancel your family membership (for a fee of course!) or have your disabled child unaccompanied on the gym floor than accommodate that child’s needs (that would require a total of 5 minutes of their time!). It is not a family-friendly establishment. It is a real shame as we thought we found a place where we could do something together as a family, which could be very challenging with a disabled child. Team members around the pool and reception couldn’t be more helpful and lovely, but you have the management zeroing out all their efforts. We were very happy there at the beginning, but unfortunately due to the management’s attitude towards families with SEN, that quickly turned into a big disappointment.

Positive experience: Please...buy more multipower machines every day there is always that one person that stays over 30 minutes there

Negative experience: Hi overall the gym is ok. However, their classes on Sunday are abysmal compared to Chigwell. There use to be a water aerobics class which was ditch because they couldn't be bothered to get a replacement. It sounds like Romford are more interested in cost cutting rather than providing a service. ROMFORD! you really need to bring this class back.

Negative experience: Thanks but So sorry .. just imagine £126 per month. How man ? Each of yours memberships is very expensive. Don’t you think it’s become really expensive for people? If our income is less then how we pay only so much money for gym ? actually this is too much high price that normal people can’t afford.. I can’t afford because I am a single mum its really so much expensive for me and I am sure that’s too much expensive for others not just myself.. thanks..

Negative experience: They don't accept there own online website Different rules applies in the gym F up system

Fantastic experience: An amazing family gym with amazing staff members. I have been a member of many gyms and this one, has by far, the best members of staff. Keep it up!

Negative experience: I am deeply disappointed by my recent experience at Nuffield Health Romford Fitness and Wellbeing Centre. Despite previously enjoying the cleanliness and ambiance of the facilities, my recent encounter has left me with a sour impression. The abrupt termination of my membership following an incident involving the use of essential oils in the spa facilities is not only unjust but also raises serious concerns about fairness and equality within the organization. Despite being unaware of any prior warnings regarding this matter, I was singled out and subjected to severe consequences, while others seemingly engaged in similar behavior without facing similar scrutiny. The implication that factors beyond my control, such as race, may have influenced the decision-making process is deeply troubling and unacceptable. As someone who values inclusivity and respect, I find it appalling that my actions were interpreted as anything other than a genuine misunderstanding of the rules. Overall, my experience with Nuffield Health Romford Fitness and Wellbeing Centre has been marred by this incident. I urge the management to reconsider their approach to handling such matters and ensure that fairness and equality are upheld for all members.

Negative experience: I do NOT recommend ANYONE join!! Especially people with children. My daughters and I had a frightening experience at Nuffield health romford. We no longer attend and want nothing to do with the establishment however, I have a duty to warn people what is going on, especially women and children. Dominic, a male staff member at Nuffield health romford followed myself and my six year old daughter around the swimming pool area. This was AFTER previously being asked to stay away from us. He behaved in a way that I believe was to intimidate us as I’d previously raised a complaint about his conduct. I reported him to police. Unsurprisingly, Nuffield health romford claim that the cameras are not working so I am unable to retrieve footage of the incident. Dominic has access to the Crèche and he also covers at the Chigwell centre. Protect yourself and your children.

Negative experience: If you're considering this Nuffield because you want a less busy, better cared for and premium gym - this gym is not for you. Honestly, after factoring the monthly membership cost and the exit terms, the 24/7 pure gym types actually work out better value even with the addition of paying for parking (based on X3 days a week 2hrs each time). At a guess I'd say this Nuffield is waiting for their lease to end or know we something we don't about the Brewery because the lack of investment is evident.

Positive experience: Desperately needs a refurb. It feels like a budget gym, but they charge a mid/high price (and they increase the monthly fee all the time). I think most of the premium cost is from the pool/sauna - but those facilities are also in need of a face-lift, and they've closed the jacuzzis down to cut costs. Nuffield head office needs to give them a chunk of money for a refit, or they're going to keep losing members.

Negative experience: Facilities are ok. Quite small changing rooms and very VERY outdated. The gym has a completely pointless restriction for under 16s; you can't come in before 9AM on a weekday. I'm 15, trying to bulk and the only time I have for gym is in the morning. It was fine for 4 days and then on the 5th day (Friday), I was told I'm not allowed to enter since its before 9AM. Ironically , I am the only under 16 in that entire gym in the morning (6AM) and I tend to put in a nice undisturbed workout without getting in anyone's way or messing around. Very convenient for me as I get up at 5 in the morning for a 30min bus trip to the gym just to be told I can't come in. To what use is it if I pay my membership if I can't use the gym in the time I have available. I could be asleep until 7:30 every morning but instead I decide to work towards my physical development which not a lot of others do at my age. Especially at that time in the morning, every day. The lady didn't even give me an explication or a reason behind that 9AM rule for under 16s. All I ever did was come in, get a workout in, shower and be off to school.

Positive experience: I started going to this gym by force as I don't like the busy budget gyms (Puregym and The Gym). And the nearest Anytime Fitness is miles away. It looks like the one gym that offers more than two racks as well (?) - which is very big plus point as my program requires a rack most of the time. In fact, the weights section is really good. But the out-of-date changing rooms and to be frank rubbish cardio facilities really lets this place down. And it makes the price I pay just not worth it. I can't cancel so I hope this review makes someone pull their finger out at some Head Office. I don't think it's to do with the staff members, they can only do so much. They seem like good people thus far.

Negative experience: Ok gym but the changing facilities are grim. Must be cleaned once a year at best.

Fantastic experience: The staff here are amazing. Highly recommended!

Positive experience: The gym side is good. The changing room/ toilets and shower facility have broken/ faulty parts everywhere. Not fully functioning. I don't mind aged, but non-functional means negligence. FAO owners and managers - your members pay you to use the whole facility. Will revise this review in 6 months. Hopefully i could revise it with good news.

Negative experience: very bad service, the black woman sitting at the reception spits her sandwiches in all directions, the sanitation is terrible

Fantastic experience: Lovely swimming pool. Svetlana is a star, such a lovely person and so welcoming. My little one love's her she runs up to her with a hug and smile.

Fantastic experience: good gym good personal trainers and clean environment

Negative experience: DISGUSTING. It does not look like it has been maintained in years. The bathroom, counters, sinks, toilets, bins are unclean and disgusting. The toilets smell like a urinal. Just gross. Unmaintained. I’m scared to go in the pool. No thanks

Negative experience: I frequently go to the city, Chigwell and Chelmsford gym but was in the area so visited. Worst Nuffield I have been to, and they charge guests for a guest pass, even though you get a free one with your membership which is free in more expensive Nuffield gyms. Lockers are old padlock style rather than codes like everywhere else, which they also charge you for and floors are very dirty in changing rooms and the pool floor is dirty. Old and outdated. Only good thing is free parking.

Negative experience: This was a great gym. Very clean and well maintained. But only what you'd expect when you consider you pay a premium. Over the past 2 years though the place has become dirty and the equipment left out of order for weeks. There are now better gyms within a minutes wak of this one. Both are a 1/3 of the price and they are open 24 hours.

Fantastic experience: Very good although sometimes overcrowded

Negative experience: No communication whats so ever. I explained I couldn’t afford it. I dont even get £300 a month and I explained this. No response, no effort to contact me or anything but it instead i am contacted by debt collectors

Positive experience: Decent gym but given the membership fee you'd expect a lot more. I tend to go in the mornings so the gym is pretty empty. Equipment is clean most of the time and there is enough variety of machine. The cardio machines have Internet which means you can watch Netflix! Big plus for sure. They are high quality equipment with a lot of functionality to keep you motivated. There is a really nice swimming pool. The steam room is a big size which is great and the Sauna is pretty small (hardly use it). They did have two Jacuzzis but they turned them off during peak energy price hike crisis and now seem to be removing it entirely. You get two hours free parking at the brewery which is a plus. Decent size changing rooms and lockers require you to bring your own padlock. Showers are pretty clean and shower gel dispensers provided. All in all, decent gym but I get a discount on membership due to work and still pay around £55. Standard membership is almost £80. You can join David Lloyd for a few extra pounds. It's more convenience than anything to be honest. Update - 27/11/23 They recently upgraded parking to digital which is great when it works. However when it doesn't work its an absolute pain. The gym reception don't take ownership and say go to the gate and say you went gym. When you go to the gate the security don't let you through and say the gym staff have to call them. You end up with a bunch of cars honking at you. Best to make sure your parking is sorted before you get into the car. They replaced the hot tubs with 4 sun beds. What a poor replacement if you ask me. Further backs up my claim of the gym is very over priced for what you are getting. Pay a few extra pounds and you can go to Virgin or David Lloyd which has all of that mentioned here and above.

Negative experience: Absolutely shocking gym and even more shocking treatment by their manager, Craig Hughes. Looking at the recent 1* reviews I can see others have had poor experiences as well. Intially joined this gym as my other gym was undergoing refurb. It was advertised that this gym has lots of facilities and spas being one of them. Within 2 weeks of me joining, the message came that due to high costs, spas were being closed down. Found that surprising as nearly 10 of us had recently joined this gym (as our main gym was undergoing refurb) and even the gym staff said that a fair few members had come from there. In my opinion, gym has dim lighting, mirrors are cracked in multiple places, the changing rooms are terrible with black growth in various places, toilets always smell really bad and there are often queues for gym equipment. The staff dont look to pleased to be there, there are children running around weights and people come in in slippers which just ruins the vibes. I looked to cancel (albeit after 1.5 months), and I was originally told by George Lineham that I could, however Craig Hughes came in and said George was wrong. Tried to argue more money out of me, and eventually dropped it after lots of emails. Did not want to work out in an environment such as that, specially with an approach like Craig's. I was surprised how much he argued to retain my membership so he could continue taking more money from me. Spoke to him and told him of the issues, and he appeared to defend them all, including how people should wear slippers to gym and how its ok for kids to run around heavy weights being dropped. Surprising and glad I got out out of there. Overall it has all the potential to be a good gym (specially with a Swedish One machine), but due to approach's like Craig Hughes' it will not be great.

Negative experience: Terrible gym. Always dirty, I’ve found myself wiping the water taps and requesting wipes. They took away the access to the hot tub and other facilities after complaints about it being dirty. The air conditioning unit in the rooms where classes are carried out are toxic. You literally leave the from with allergy/flu symptoms They increased the price and when I realised the difference that was deducted from account, i decided to go to another gym. They claimed that I was not told about the price increase because I’d opted out of marketing emails yet they messaged me to ask me to pay an extra months payment, so clearly opting out only works when it suits them. The staff in the actual gym are nice. Sophie Sullivan and her threats, not so much. She actually threatened to take the money out of my account lol

Negative experience: I have been coming to this gym for circa 13 years. And have met some great people over this time. But as mentioned in many of the later comments the gym has fallen below standard massively. Almost third world. For a HEALTH CENTRE Cleanliness has become a joke, members continously complaining and all being ignored. Ceiling falling into childs pool. Apparently pool not filtered correctly (this may only be a rumour but judging by the rest of the gym probably true) The gents toilet on the ground floor has been a disgrace for ages. No way of drying your hands at all. No toilet brush. The bolt to lock the door is for an outside gate. I mentioned and showed a video to lady on reception. The area by the door handle was (filth) this had not been cleaned for possibly years, Apparently she asked someone to clean the area, I checked today the area by the handle slightly cleaner but rest of the door and frame filthy, without mentioning the rest of the toilet. Closed the hot tubs and just boarded them up with building site barracades this looks awful. For a high quality gym thes should not be closed. Even Golds Gym in dagenham have theirs open and the are less than half the cost per month. Went to go to my favourite spinning class this morning to be told. No more classes as not enough numbers so its being stopped. How do they know who is in there, I for one prefer not to use the ap, if its full never mind, many others dont have the ap. This has also happened before, the people cancelling these classes are never there to check. they just sit and look at a PC. And to add insult to injury the equipment in the studio hardly ever works, I really feel for the instructors. Virtual spin not working. On a Wednesday 6.30 am you have two of the best instructors on at the same time. why not move one to thursday so we can enjoy both. The entrance machines always playing up, suggestion open up 5 minutes earlier to help the chaos? Really hope this is constructive as I for one really want to stay Regards A

Fantastic experience: I didn’t get get her name but the lady that was on reception (25/04/23 night shift) is so helpful and sweet

Positive experience: Decent gym, good equipment, changing room could do with a bit of work, the showers mainly.

Negative experience: Rising fees for less facilities, cleanliness is questionable, no longer a cafe, desk staff aren't welcoming and are sometimes flat-out rude, the studios are now locked for members unless there is a class, when asked why it was because member were leaving weights around- which doesn't add up for the logo or spin studio. Honestly for the money they ask you to pay you can get the same amount at everyone active and puregym instead with more welcoming staff and better opening hours.

Positive experience: Nuffield website advertises two jacuzzi pools but actually there are none...

Positive experience: Let's be honest Nuffield Romford is not a bad Gym But the sauna should be bigger. The steam Room is okay. But there is a woman that uses the steam room early in the morning. All she does is sit the corner of the steam room. coughing. it can't Be Healthy, for anyone in the steam room. i spoke to the to woman and said can't you cough out side the steam room, she said with attitude have i got a problem i walked out of the steam room, next time i will report her to the nuffield Management.

Negative experience: Went in to enquire about swimming to be told sorry members only, did not ask if I was interested in becoming a member and advised maybe I should try everyone active instead. Absolute snooty behaviour, do I not fit the image you are going for? Felt completely judged and look down upon by the woman at the front of reception.

Negative experience: This place has been change a lot within new management. Not for a good unfortunatelly. Many staff left, hygiene standard below basics. Swimming pool filtering system has not been change since opening. Very rude managment- Ignorants. so many things to improve to get reduced direct discrimination . Try to avoid - not worth that many especially for always faults spa facialities Even so many staff left .. Much better Everyone Active romford ..No ignorance from management

Fantastic experience: Good facilities. I visited around 4:30 and it was quite quiet. Swimming pool was a pleasant temperature. Clean environment and friendly staff.

Positive experience: Nice Gym although staff can come across as clueless when questions are asked re classes, activities and so on. The exercise equipment is clean and well kept unlike the toilets and changing rooms. The toilets has no hand dryer only tissue if lucky placed at the side. Soap to wash hands is a hit and miss, the condition does not match with the price I pay monthly. Jacuzzi removed despite contract price staying the same. Walls with cracks, faulty showers Best thing about Nuffield is the Sauna and steam room....shame so much potential

Negative experience: I have never understood joining fees. Paying customers should be welcomed with open arms. Pay to use facilities, yes, but a joining fee is purely an age old customer scam. I have to pay £30 for the gym to take monthly moneys from me, it's ancient insanity and very off putting. This is why, in the very long run, customers look elsewhere and gyms slowly rot into oblivion.

Fantastic experience: I had a lovely facial today with Jenny. Very professional beautician explaining what treatments would be good following my concerns regarding my skin. Brilliant results and would highly recommend 5*

Negative experience: Appalling from George Linehan. I haven’t been going for a year and when I asked them to cancel they are saying they need a months notice? Terrible service for a “premium” gym

Negative experience: Nuffield health assessment-its been 14 + days i am still waiting for my blood test and ither test conducted report

Negative experience: Very good service and very good gym and good customer support (edit) since then it’s changed

Positive experience: Great gym , a lot pilates and yoga classes , could be more tho because they always super busy

Negative experience: What an awful place. Since Nuffield have taken this gym over there has been an increase by nearly 30 quid a month in the last 7 years from 35 to 62 a month just for this one gym. The management have decreased opening hours and the procurement is shocking. Nuffield allow members and staff to walk around the gym floor using phones, almost knocking into people. My advice would to not use nuffield. You can't complain to senior managers as everything gets referred back down to romford. It appears that the owners of nuffield are running the romford gym to the ground with zero investment and constantly increasing member prices, only to get less. The staff at the Romford gym are great and friendly but the issues at the gym and other nuffields go above the site management. Head office need to sort the issues out.

Fantastic experience: Wanted to put a 5 star review up regarding Serena one of the PT at Nuffield Romford. She was amazing and although I could not take her support on as my PT at this time if you are financially able to I would recommend her . She has a wonderful manner, she listens to you and gave me a detailed structure to follow to help improve my fitness - I am very unfit currently. So if you get the chance ask for Serena as she is an amazing asset to the gym . And she always has a smile a friendly word and offers support and advice to those in the gym x

Fantastic experience: I joined with my wife, whilst we were on holiday, which seemed a great idea when sitting beside a pool in Greece. Anyway, we went in today, very friendly and helpful staff at the reception. Couldn't have been any more friendly and helpful. Great facilities too, very clean and a great selection of modern equipment. Thoroughly enjoyed our first session.

Negative experience: People in charge of this swimming pool area should get proper training on how to respect the customers that pay serious money to get there and not be rude ! The pool is always either too hot or too cold as no one is checking the temperature, you can get God knows what skin diseases from the showers looking and being dirty and of top of that managers are not being helpful cause they are perhaps taking this job for granted and sitting there waiting for the time to fly and leave. Horrific Customer Service and overall not worth the money!

Negative experience: Some staff members are very rude especially who pretend to be managers and act like bosses of members. You must be very careful around cause staff are very careless about members and members properties. Cleanliness are absolutely out of standards. Steam room is very smelly.

Positive experience: For this gym I only give 3 stars because of hygiene and the hours that the gym operates , it is stated on the gym website that the gym isopen from 6am till 10pm in weekdays but they are closing the gym at 21:45 and calling people out at 21:30 ? Seriously? This is a joke .

Negative experience: Attended Nuffield Health Romford this afternoon and was disappointed that I couldn’t try on a paid guest pass. I explained that I wanted to try before committing to a membership. The receptionist explained that the new management no longer accept paid guest passes and therefore I had to leave if I didn’t want to sign up and that the only way around this was if I knew a member. Very disappointed with this approach, especially as it’s a competitive market. Clearly not the receptionists fault, but a poor management decision in my opinion. *Updated, just signed up to Everyone Active Hornchurch. A potential lost customer. Great policy.

Fantastic experience: Great gym and great people, recommend the classes and the instructors

Fantastic experience: One of the best gyms in the UK. Although expensive, it's worth the price!

Negative experience: the water in the jacuzzi is very dirty!!!!

Negative experience: - Jacuzzi been out of order for 6+ months -Changing rooms always boiling hot, no AC - Gym floor messy and members never put their heavy weights back - Changing rooms and showered covered in flies - Most electrical equipment is closed so you can’t find machines you need anymore

Negative experience: Sauna or steam is never working here. Changing rooms are dirty. Recently moved up a tier but services are not great.

Positive experience: Have been a member for approx a month. Really good gym, easy process to join too. I only use the gym floor, but impressed with the number of different areas and equipment. Even when busy, it's big enough to make sure your routine isn't interrupted. It could do with a little more lighting and lick of paint to freshen it up. But otherwise really good.

Negative experience: Clearly not interested in new members! Have been trying all week to speak to someone here about joining. I’ve left 2 callback requests and a website enquiry and been put through to Vm several times.... no response. Clearly too busy for new members so off to Virgin Active I go!

Positive experience: Can’t complain, for the price you get a good value - 2 floors of gym plus a swimming pool with jacuzzi and steam room/sauna. Free parking for 2 hours. As previously mentioned, locker rooms could be refurbished

Fantastic experience: I signed up my wife with Adam and he was always very helpful and patient from the outset, answering my all my questions. It looks like a great health club. I will be signing shortly. I have just done a trial at David Lloyds and the customer service there was dreadful. But so far Nuffield customer service is excellent - Adam being the sole person I have been talking too. Great customer service so far, great health club facilities - I feel really good in the environment so far, and the price is competitive too.

Fantastic experience: Just joined again great experience even though social distancing cleaning is fantastic staff good especially life guard in pool soo helpful Elsie enjoying it

Positive experience: Great all round gym. Yes stuff isn't in the best condition at times despite it being quite new but the staff do help with issues.

Negative experience: Ruth staff...don't go there

Negative experience: I had my phone stolen from here last thursday, and on same day someone had their wallet and car keys stolen. The lockers are the same since 2004 and even though they are insured they aint willing to pay out £200 to xover the cost of my phone. 05/02/20 Got threatened by staff as manager is gay and fancies customers 31/01/20 A member of women staff got threatened at reception tonight. And it was a person trying to gain a free day pass. This needs to stop before somekne gets hurt! And someone else has had all their clothes stolen from their locker which was locked up....

Positive experience: nice and clean with friendly staff avoid the buffet next door when you leave very tempting after a workout

Fantastic experience: Lovely clean gym nice to see the new refurbishment looks much better all staff are so nice and friendly had a lovely massage from Jenny such a nice lady just what I needed after a stressful time going to save up for another one hopefully soon keep up good work Caroline steadman

Fantastic experience: Great Gym

Negative experience: This gym is more for men now that they find the refurb.

Fantastic experience: Nice gym with up to date equipment , the pool and changing rooms are little dated but it is clean.

Fantastic experience: I recently signed up with the Nuffield sales team who were very friendly and helpful they referred me for an induction with a pt called Chantelle as hadn’t a clue where to start, she was absolutely amazing, very professional and I highly recommend her, she taught me everything I needed to know and even went over her time to give me advice on my diet as she said it wouldn’t work without my eating being up to scratch. The gym is very clean and tidy and now I have a plan I’m looking forward to getting myself back in shape, I definitely recommend this gym the staff are amazing and make you feel very welcome :)

Fantastic experience: Lovely gym. Facilities have been updated hugely, therefore, even better than it already was. Brilliant weight section which my partner uses daily not to mention the pool facilities are incredible. Clean shower room and bathroom. They have also removed plastic bags from the changing rooms to which you can bag your swimming costume in afterwards and they encourge you to bring your own bag which shows they are doing their part for the environment. Staff are always willing to help and provide you with any advice you might need when first joining.

Negative experience: The equipment is great. Very varied and enough of it to not be unavailable. But the changing facilities and toilets are some of the worst I've seen in a gym. Not deserving of the premium price tag, especially when you look at other Romford gyms, including the new Sapphire Centre. Real shame.

Fantastic experience: Very clean with professional staff

Negative experience: Disgusting gym! Paying £63 per month and yet the gym cant afford a cleaner! Hygienic levels in this gym are well below the normal standards, staff are carless and the management level is a joke, from front of house to the general manager! The weight scales are from the 1960s and it don't even work. Avoid this gym even if they offer your two months free membership!

Fantastic experience: Clean, friendly staff, loads of equipment and never too busy. Variety of classes. Crèche for the kids, lovely little cafe, internet and WiFi. Five stars.

Negative experience: Worst ever management, they might have new gym equipment but their rules are way over the top and just ridiculous, staff are very unhelpful and take complaints like a joke. I’m deeply regret joining this gym !!!!!

Fantastic experience: great gym great facilities 100% worty the gym membership

Fantastic experience: Great gym great staff, friendly environment, and recently refurbished equipment.

Positive experience: Let me start by saying that my home gym is Chigwell. I've been a member for over 10 yrs. I've seen the transformation from when the gym used to be VA to NH at Chigwell and seeing the same in Romford. The classes are ok. Wish they had Nuffield Cycle Escape with virtual instructor as I can't get to spin class. The spin room is tiny compared to Chigwell and desperately needs to be upgraded. Equally something needs to be done about the the dull dark changing rooms. The quality/quantity of equipment available for pilates classes are poor. Please sort out some decent mats and weights for the classes. I agree about the staff attitudes, perhaps some customer service training is in order. I just had reason to ring and cancel a class by phone because I couldn't cancel via the app. She was rude even though I explained I was unwell hence unable to attend. A few weeks ago, there was broken glass in the shower and asked for someone to attend, I left 30 minutes later and no one had been so I put signage up in the hope that one one would get hurt. If they want to attract new members, the changing rooms need to be sorted out and the staff need to be more personable.

Fantastic experience: Difficult to compare with the other gyms in London, but yeah 5 stars, like the others Ive tried.

Negative experience: Took an option for a trial day before joining, to see how the place was. But i came back to the changing room after my workout to find the padlock on my locker had been cut off and everything stolen. I reported it to the front desk but the staff didn't care and basically told me it was happening a lot and mine was the third that day!! All my clothes, car keys, house keys, work keys, wallet, phone, debit card, driving licence and money taken. Cost me so much money and agro have had to have my front door keys and barrel changed because my address is on my licence so whoever has my stuff has my address and all my keys. The gym don't seem to care. shocking experience on my first and last visit to this gym. Do not join

Positive experience: Not a member so no comment. Looks nice from the outside.