Leatherhead Leisure Centre

Positive experience: This is a fairly decent leisure centre with recently renovated and high quality amenities like the gym and courts, however upon buying a gym membership which included health spa facilities like the steam room and sauna imagine my disappointment when The next day I find the whole area borded shut with yellow tape like some kind of crime scene. closed with 0 warning, bolstered with signs saying its out of order for a whooping 6 weeks for supposed further renovations which it does not need. I've paid full price and am not getting what I have paid for, the convenient timing of closing the health spa, steam room and sauna in the winter months inwhich the centre is likely to incur higher running costs seems fishy to me for a supposed non profit organization. unfortunately I am picking up the cost for it. It's a good gym but they need to be more transparent when things are closing and if they do close offer refunds for those of us who have paid for the service

Fantastic experience: Krav Generation. I went along to the Leisure centre to view the facilities with the view to holding my Krav Maga self-defence classes at the centre. The building was clean, light and well ventilated. The studio was under renovation so it was difficult to see what it looked like but from what I viewed of the rest of the facilities, I am sure it will be up to a great standard. There was ample parking, although the lighting outside could be improved upon. All the staff were friendly and helpful.

Negative experience: I booked a ticket online for the soft play, noting that there was a capacity limit per time slot. When we arrived, it was already extremely crowded—understandable given that it’s half-term. However, about 30 minutes later, a large group of older children wearing bright vests were let loose into the play area. It turned out they were part of a camp run by the leisure centre. The so-called “supervisor” sat by the door, glued to her phone, while chaos unfolded. It quickly became unsafe for my child, and we had to leave after just 30 minutes. This place is just waiting for an accident to happen before they take safety seriously.

Negative experience: Great place, really good value for money, great classes and the new gym is fantastic. The only thing letting it down is the cleanliness. The men's changing room is disgusting, everything below knee height could do with a dam good scrub. There's mold in the showers, matted hair in the drain grids, grime around the floor edges and a build up of dirt that's been there up for months, there's a horrible smell and no hot water in the toilets. I've noticed the same dirt smeared on the changing room wall for the last four weeks. I thought when they closed the pool area for December that they would use that opportunity to steam clean and bleach the place but sadly they haven't....!

Positive experience: Really great center! The gym has everything you need and it’s up to date. I love the sauna and steam room. Some areas need to be updated but overall it’s good. My only gripe is that during the afternoons, the gym becomes a pre-teen hangout/babysitting service. I think it’s great that young people are interested in being active, but most of them are not actively using the gym. Instead they’re socializing and using equipment whilst on their phone. Some of them look very young as well. I also wish they had spray bottles and cloths you can grab and take with you from each piece of equipment. I think this would make the hygiene standards higher. It would also be more environmentally friendly than using disposable wipes.

Positive experience: Super gym but the weights keep on moving around because of the uneven floor

Negative experience: Junior gym should end at 4.30pm or 5pm latest, far too many kids that dont have a clue what they are doing cramping the gym out and hogging the machines. Also air con should be on at all times, already getting too hot in there.

Positive experience: An excellent gym that I've just joined.....just please please please ask all the teenagers not to sit on their phones on the resistance machines. Every time I go (around 5pm) there are hordes of teenagers, and much of the time they are not using the machines but just sitting on them on their phones. It's not the young'uns themselves that are the problem....I have 2.....they're great.....but please tell them to leave the machine when they are done. Old farts like me need to work out too!

Negative experience: Good gym, too many kids Edit: To clarify I go outside the below hours after work. Still a lot of kids and no staff supervising in the free weights area. They block off apparatus, stand in groups, etc. A lot of them are fine but the ones who aren't are enough to be noticeable

Positive experience: Really modern leisure centre with staff who are just a bit rude.

Negative experience: Staff very rude.

Fantastic experience: Fantastic soft play. Clean and spacious, reasonably priced. Lovely cafe too!

Fantastic experience: LLC, You have pulled your revamp out of the top drawer. A new wide range of equipment, a large gym area, can’t wait to see the next phases.

Fantastic experience: I have been a member of this gym for the last 2 years now and so have seen the major improvements that Better have made to make this place the best it can be for all it's members - the brand new gym being a massive part of this. I have no doubt that, in time, the rest of the improvements required will also take place, making it an overall superb destination for all things wellbeing. Not to mention the incredible staff (Susie, Faith and Joseph) who have made this a safe space for people to become the best versions of themselves. Thank you!

Fantastic experience: This place is a real jewel in the Leatherhead community and fully deserves the changes and upgrades that are currently being made. 'Better' are doing a fantastic job in getting this gym and it's facilities back up to scratch. The new gym area is amazing and I look forward to further upgrades in the New Year. It's a great place to visit, workout and socialise and the staff are pretty good too !

Fantastic experience: I've been a member of Leatherhead Leisure Centre for a few years now, and I'm consistently impressed with the quality of their facilities and, most importantly, the dedication of their personal trainers. The gym itself is fantastic, equipped with state-of-the-art machines and ample space to work out. However, what truly sets this center apart is the expertise and care provided by the personal training team. I've had the privilege of training with Susie Coutts, and I can't speak highly enough of her professionalism and commitment. Susie is not only knowledgeable about fitness and nutrition but also incredibly motivating and supportive. She tailors every session to my specific needs and goals, ensuring I'm always challenged but never overwhelmed. What truly sets Susie apart is her willingness to go the extra mile. She's always available to answer questions, offer advice, and provide encouragement. Her dedication to helping her clients succeed is evident in every session. If you're looking for a gym with top-notch facilities and exceptional personal training, I wholeheartedly recommend Leatherhead Leisure Centre. And if you're lucky enough to train with Susie Coutts, you'll be well on your way to achieving your fitness goals.

Fantastic experience: The new gym is easily the best in the area! Great new equipment, FANTASTIC free weights and “functional” area, with an awesome and unique outdoor gym attached to the side - lots of new things for me to try! Cool mood lightning which changes colour throughout the day.. not to mention the BEAUTIFUL view out of the windows! I am so very impressed! Over the past three days I’ve seen regular gym goers with big smiles, and lots of excitement and enthusiasm for the fantastic upgrade at Leatherhead Leisure Centre! BETTER have done a wonderful job! Thank you! Angie B.

Negative experience: There are some down sides of the new gym area(low ceiling, strong aircon too close to equipment, excessive wrong lighting with spotlights etc)

Fantastic experience: Wow! I've been training here for years whilst under Fusion and everything was going downhill fast. Since Better have taken over, it has improved a lot. Today the gym had bee moved and we now have 1.5 million worth of new equipment, it is amazing!

Negative experience: This will be the second time uploading this review. I’m not sure what happen to my first review??? I payed £15 for a gym session in this facility. About 2 minutes into learning my mma techniques on the heavy bag I was getting terrible vibes from the pts One then had the cheek to shout at me telling me to calm down whilst practicing my power shots. Similar happened a couple of years ago when I was doing pad work with a family member. The staff are very aggressive and showers are terrible… I couldn’t even bring my self to taking off my socks insidedo not be scammed!!!

Fantastic experience: Good sports centre.

Positive experience: Refurbishment needed 10 years ago, showers awful, paint pealing off, some showers not working, seams to be they managed to stop main gym roof leak… Tried to call receptionist numerous times I never get call answered - reason there is not enough people or they serving people queuing by the reception (I personally spend 15min! waiting in the queue to sort out their faulty entry card). And refurbishment plan on the window doesn’t give you any better rating. It could be amazing gym in amazing location, but unfortunately not today. Please sort out this gym and I promise I will be back with top ratings from me and my family members!

Positive experience: Great staff Decent gym

Positive experience: Brilliant place for activities. spacious parking too

Negative experience: Use to be great and have great staff and cleaner before lockdown - a few nice staff now - but really what has happened to this place?

Positive experience: I have read a lots of Feedback about the “better” leisure centre. Someone said how clean. The changing room clean, but under the machines 2-3 cm dust. The hall way between the changing rooms smell like someone used a week old dirty water to mop. Every single machine old from the Fusion. I can not see any member of team in the gym. And one exercise bike is unusable. There is no internet connection on the displays, so that at least the workout can not be enjoyed. The price is not proportional to the quality and cleanliness!

Positive experience: Paid for soft play with outdoor playground entry. Could not access outdoor play area due to doors being locked and manager could not be located or answer the walkie talkie( he had the keys) soft play was very tired and ripped in many places. People consuming own food eventhough it stated this was not allowed. If we had known we could, we would've avoided spending a small fortune in the Lavender Cafe. Womens toilets had no loo roll in any toilet and the toilets in the soft play were permanently closed. All very odd and a poor experience all round.

Negative experience: It’s really disappointing that the leatherhead leisure centre decided to hire out an out barn for the purpose of a roller skating disco to an external company , roller kings today. when the venue was not suitable for such purpose and in fact dangerous from a health and safety perspective . Children sliding all over the floor as it is as wet and slippy and getting injured as the mole barn was not a surface suitable for roller skating. One would expect a council leisure centre to be a bit more responsible than to allow this on their premises.

Fantastic experience: Hope to see new equipment soon, it’s really need it here

Negative experience: The condition of the gym has reached a dangerous and completely unacceptable state. One of the running machines has been broken for months, with its electronic parts exposed, posing a serious risk. It’s shocking—literally—that this machine is still in use, as touching even sweaty it could result in electric shocks. This is an immediate safety hazard, yet there seems to be no urgency to fix or even cordon off the machine. What’s even more concerning is that late in the afternoon, many children from the nearby schools use the gym. It’s only a matter of time before someone, especially a child, gets seriously hurt or even electrocuted. How is this being allowed to happen in a facility where safety should be the top priority? Currently, three machines are out of order, and this isn’t just a one-time issue—two of them break down almost every second week. It’s clear these machines are in desperate need of replacement, yet nothing seems to be done about it. Temporary fixes are no longer enough, and the constant breakdowns are severely limiting members' ability to work out properly. This constant cycle of repairs and malfunctions shows a total lack of long-term maintenance planning. Members pay for a functional gym, not one where equipment is constantly broken or unusable. The need for immediate replacement of these machines is urgent—anything less would be unacceptable. On top of that, the overall lack of maintenance and cleanliness is unacceptable. Currenttly, the gym is consistently filthy, with machines left unsanitized and floors covered in dirt. The disregard for basic hygiene is bad enough, but when you add the risk of serious injury from broken equipment, it’s clear that the management has completely failed its members. This level of negligence is beyond frustrating—it’s downright reckless. If something isn’t done immediately, the gym is a serious accident waiting to happen.

Fantastic experience: I've just started attending Leatherhead Leisure Centre, for swimming & classes and I have to say it has been very impressive. Friendly staff & very helpful. I'm not usually one to go to classes, as being a beginner I always believed I would stick out, like a sore thumb! But this was definitely not the case, when I attended Pilates for the first time this week. It was great, the instructor, Steph, was really friendly and gave great simple instructions. I've re-booked for next week.... I'm also venturing into a water aerobics class next week so watch this space......... Thank you Leatherhead for helping me venture out of my comfort zone x

Fantastic experience: Had a great time with my son at the soft play area. Spoke to one of the children’s instructors called Olivia about booking a party, she was so helpful and gave me a really positive impression of the company!

Fantastic experience: This is the most amazing center I've seen with a large well equipped gym, and many fun exercises classes daily included in the membership. Many!! additional activities like badminton, tennis and a lovely pool. The ultra clean & bright locker rooms, cafe on site, friendly staff and availability of PTs are all icing on the cake

Fantastic experience: We have just recently installed an outdoor play area at Leatherhead Leisure Centre. Darren and his team were fantastic to work with.

Negative experience: I'm a regular (Not a member but go on average twice a week- That's £14 quid I give to this company every week -). It's an ok place, reasonably tidy and the showers are always warm. Had an incident today that I just had to review (I hardly ever leave feedback on anything). I always go at 9pm (& it's usually very quit). Today though they had a swim club in (They finish at 9 & then they make the 6 lanes into 3 (Slow / Medium & fast). It was a bit busier than normal tonight. On the website it's clearly advertised as a swim for all so I was surprised when they only made four lanes into two (For slow and medium). There was just one fast lane. When I asked the life guard he informed me that a member of the swimming club would be using the other lane exclusively. He gave no further explanation and was rude. I ended up having to share a single lane with other swimmers (Which is not ideal - Especially when you don't know the other people). I really think you should give your life guards some customer service training. Disgruntled from Leatherhead

Positive experience: Great facilities and equipment

Negative experience: I took my girls swimming today and it was an awful experience. The changing rooms are disgustingly dirty and very outdated. The floors are full of hair and dirt. They don’t look like they are ever cleaned. I then took them for lunch at the Lavendar Cafe and again it was awful. The tables were dirty and don’t look they they are ever wiped down. I ordered chicken nuggets and chips and they were undercooked and gross. The staff picked up the cutlery with their hands and there was zero health and safety. I’d say this place is a health hazard. Definitely won’t be coming back.

Positive experience: I am increasingly my rating based on the response from the actual centre to my review, which shows someone might actually care, but let's see, I'm not really at 4 but past a 3...... I still dislike the Better umbrella, it's not just for this centre that we've had issues getting through the Better "security guard" telephony system for.... Just wanted to know if a class was on or not as the website wasn't clear. Got bounced around the stupid telephony system that just wants you to look at the website, then cut off as I ran out of options, called back and navigated to the right option, was put on hold for 10 mins as the customer service lady tried to find out for me then.... Guess what I was hung up on again What really makes me laugh is the recorded message at the start saying "we aim to improve mental wellness" well here's a tip if that's really your aim, loose the rediculously long "we really don't want to talk to you" maze on your telephone system and make it easier to get through to someone who can and will actually help answer questions, even better how about putting me through to the actual reception at the centre I'm calling about, rather than a remote call centre who don't have a scooby. It's not a bad leisure centre, facilities are ok, and reception staff in the centre are always friendly etc.... but we've lived in the area for 18 years and watched prices go up and up. Used to play badminton and squash a fair bit but find it hard to justify the price these days, which is a shame.

Negative experience: Ripped off!: I came here in March 2024 and used the table tennis facilities for an hour for the kids. It cost us £8.65 all in. They really really enjoyed it. It is now August 2024. I booked online to find the price had gone up to £11.40. This was the only price option online: In their reply they mention a junior price but this isn't available - and I would expect to have it again as it was for my children. I turned up only to be told they are now charging for bat and ball hire now too: £7 rental fee was charged to me for the bats and balls! A total of £18.40 to now use the table tennis facilities for an hour. Not only was I shocked by this, there was no mention of this extra charge on their website nor the option to pay for the bat 'n ball rental in the overall booking. Don't get caught out by this, it's crooked. I objected to this but all I got back were excuses. This wasn't the end; we turned up only to find the table was tucked into the corner of the sports hall with a massive deflated inflatable in the room. Not only was this a hazard but also a display of inherent lazy qualities by the management staff. For £18.40 for 1 hour of table tennis for the children you'd expect the royal treatment. So I complained the inflatable, and they moved it. Overall the experience included being overcharged, hidden costs and having to complain to the manager. They have since reimbursed some of the cost and apologised. I would suggest they optimise the website to accommodate for different types of bookings and make clear any other charges (reasonably priced charges) so as people can make more informed decisions and preparations before coming here. Also, last thing at night or first thing in the morning, have areas tidied up ready for the next day.

Fantastic experience: Set in a nice location,this older type Centre has a good swimming pool- 25 meters long, i think. Water temperature,& purity was very good, & at 8.45 am on a Wednesday, not too full. Changing rooms are compact, have a costume dryer, but the higher lockers are abit of challenge. Showers are uni sex, with two compartment ones for privacy. A pleasarable visit.

Negative experience: We are regulars for swimming with my son who is now 8. Every time we get a different militant life guard needing to see my son prove in a different way that he can swim (he can). He gets upset because he just wants to get on with having fun safely with both his parents with him at all time, and not have to keep proving himself to be worthy of going to the deep end. Please decide what a child needs to do, then keep the consistency so we don't have a confused and frustrated child. We will give it one more go, and if we get the same treatment will have to sadly go elsewhere. I have been swimming here my whole life and taught my son here, and this new company are so worried about libel action they suck the fun out of it. Come on, in other countries (still safe) we are allowed to just get on with it and be trusted.

Fantastic experience: Has everything you need! Friendly helpful staff.

Positive experience: Getting better since it got taken over but the website and rules are still more confusing than a rubies cube. I still don't quite understand the timing and rules for junior gym for my son. Sorry, junior adult gym (which is a real thing apparently?!)

Fantastic experience: Great venue and lovely floo6

Fantastic experience: Took my daughter and her friend here so they could go swimming. We had a friendly greeting as we arrived at reception. While my daughter and her mate went to change I went into the cafe to wait for them. The area was clean and there was a nice selection of food and drinks available. I didn't venture out of this area and read while I waited. Watch out for a horrendous pot hole in the road just past the reception area as you head towards the car park though.

Positive experience: A decent leisure center, the gym could do with a revamp, machines looking worn some equipment not working. Showers are absolutely awful and bathrooms could do with better ventilation and extraction.

Fantastic experience: First time here at the Leatherhead Leisure Centre, booked in for a game of Badminton, four courts available, good atmosphere, nice coffee shop, The Lavender Cafe and plenty of free parking. Overall first impression is good.

Positive experience: Typical leisure centre needs a makeover desperately, but staff and facilities are nice.

Fantastic experience: Played squash with my daughter. Played basketball with my family. Good courts. Facilities here look good though not used.

Positive experience: Seems to be in the way up now it's being run by the Better group

Negative experience: Took my daughter for a swim last weekend - turns out we had use of 1/3rd of the pool because most of it was laned off for a swimming club (no indication of this on the website at time of booking, of course). The 1/3rd open to public was hugely overbooked / overcrowded in a very small space making it absolutely impossible to swim any lengths and a total waste of time + money. Owners are really sweating the assets trying to maximise revenue from the pool but it makes it a terrible experience for users and not worth ever returning to...

Positive experience: Great for over threes as restricted view on some activities. Good variety, our grandchildren loved it.

Negative experience: Avoid. Everything is just wrong in this gym! I really wanted to stay as it is just in front of mine, but it was really too much!

Fantastic experience: Good Leatherhead Leisure was very good in Surrey.

Negative experience: 16.01.2024 see all images Serious mould and cleanliness issues. Not to mention the rest that doesn’t work (steam room, gym equipment). Charge £50 a month as reference.

Negative experience: The worst leisure centre ever! We arrived for our pre booked (2 months before) and paid soft play party for our daughter. For them to have double booked!!! No apology, no refund and no contact from them at all! DO NOT BOOK YOUR PARTY with them!

Negative experience: The kids pool is freezing cold, the staff are rude and the manager doesn't know a thing about customer service, none of the showers work. Would never go swimming here again. Why are these places always run by kids that dont care.AVOID!!

Negative experience: Only had 1 functional badminton racquet available to use yet numerous full tubes of shuttlecocks. Tons of tennis racquets and yet no tennis balls. When we went to the front desk we couldn't find anyone for a good 10-15 minutes. Just a restring of the badminton racquets and a couple of tennis balls as EVERY other leisure centre should and, in my experience, DOES have and we would have had a great time. Really quite frustrating. Racquet in photo was one of their better ones...

Fantastic experience: Good place. I had to take my daughter to a dance competition here. Nice people and a very good venue.

Negative experience: I gave up going to the pool as the booking system was far too complicated. Last time I was there showers were cold. They never answer the phone. It was much easier to swim pre covid.

Positive experience: Great facilities (apart from the showers!)

Fantastic experience: Nice decent gym, airy space and very good value, especially when your daughter drags you along!!

Negative experience: Old. Cold. Damp. But it’s the government’s fault. Any multi-millionaires out there wanna do a bit of philanthropy?

Negative experience: Reception does not answer the phone. On numerous occasions, I never managed to get through to reception regardless I call at different days and different times, which is very frustrating. The only way to speak to someone is to drive there. Why is this leisure centre different from all other centres in the UK?

Negative experience: Very poor, Gym should be a kids club,air conditioning doesn't work no hot water to wash in Gym machines not working holes in floor no Gym management, sad place

Fantastic experience: The old gym was easy to criticise, but the new facility is fantastic. It's clean and filled with top-notch equipment. The personal trainers have consistently been amazing, and with these improvements, everything is looking up. It might take a little while for everyone to get used to the changes, but I’m giving it a solid 5 stars!

Negative experience: Truly one of the worst websites ever created. Impossible to book anything online, incomprehensible error messages and unable to contact anyone via phone or email. A real shame.

Negative experience: No air con in the gym, keep putting prices up without improving the service, machines always broken in the gym. Shocking facilities

Negative experience: The air conditioning is broken again, they cannot confirm when it will be fixed, and today in the gym I felt like I would pass out from heat stroke. There was no member of staff in the gym to ensure safety of users, and manager seems as though she could not care less. I assume this heat makes it illegal for them to be open.

Negative experience: We are here only for kids swimming lessons and the teachers are great! But that all I can say positive. Appart from always dirty changing rooms, not having a hairdryer or wet clothes spin machine the worst is the reception. My 5yr old got a pass card and didn't. So I'm have to literally ask to be entered every bloody time even thought that me who s paying for the lessons. They can have two people on reception and no matter how long is the queue to get help, they will still be both dealing with same one person. So when I just simply need to ask to be entered for the lesson I have to waste my time waiting my turn when i have like 10 minutesleft to the lesson and still have to change the kid into swimming. Anytime I had issues with lessons booking or catch up, reception would not be able to help. They eihter don't know the system or don't have access but then there is No One else who can help! They never answer the phone when you call them. They don't see you from the desk they are behind. To proff I have kids lessons I have to bloody linf my child. It's a turcher not an experience, I dread the time when I have to bring my kid to the lessons here only because of brainless reception.

Negative experience: The worst leisure centre I have ever used. Not that my list is especially long but this place is awful! The showers are freezing cold as there is no hot water, the baby pool is so cold I didn't want to get in, let alone my baby. The adult pool was warmer. They have this terrible booking system via Fusion which doesn't work properly and makes no sense. They never answer the phone, don't have enough staff and the changing rooms smell of sewers. If we want people to be more active, this is not the way to get them into sports. Leatherhead deserves better!

Fantastic experience: I love the gym and all the facilities, my partner go me a guest pass and we went for the works. AWSOME workout on the cross trainer and then the sauna and steam room. Lovely and spacious and always clean and tidy. The men's changing rooms and lockers were great and offered lots of room. I also appreciate the changing Boothe's. I'm thinking of getting a full membership. My partner has and she's over the moon with the leisure centre. Ohh and the coffee shop is excellent too. highly recommended

Fantastic experience: Fabulous centre staff wonderful could not ask for any better staff they are curtious helpful efficient and helpful too and always have a welcome when you enter the centre such a lovely place to go to everyone of the staff are so caring and happy to help you nothing is too much for them I have used other centres before but none have been so friendly and caring as this centre so please say a big thank you to all of them and also for the help they give me throughout the year as I’m disabled this makes such a big difference to me to see happy people when I go there to swim most mornings Thank you wonderful staff for putting up with me and the help you all give me without a second thought couldnt enjoy my swim without everyone of you and engineers too thanks so very much kind regards Val Cutting ❤️❤️❤️

Fantastic experience: The pool is full of water, take a swim while you're there...

Negative experience: New looking building, with lots of potential, but very deceiving! Dangerous + unhygienic. Last couple of times I’ve visited 1) all street lights leading up the drive out - pitch black to walk up, even my phone torch didn’t help 2) receptionists try their best, but there never seem to be enough on hand/any management around to escalate issues/long queues 3) toilet cubicles locked closed + one disabled toilet in use filthy - where’s housekeeping? 4) no hot water - understand there’s no grants for energy bills for leisure centres, but overall this place is heading towards being shut down, unless something radical changes!

Negative experience: Update: This place is falling apart. Most of the machines and the sauna are broken. There is no drinking water. The owners can’t be bother to fix anything. It feels like they are taking advantage to be the only gym in the area but this looks like an abandoned gym. In the 5 weeks I have been a member of the gym, the steam room has never worked and today (and looks like for the rest of the week) there is no hot water which seems like a recurrent issue. The £50 per month membership would be OK if everything worked, but this hasn’t been the case so far.

Negative experience: Came here today with my daughter with her wheelchair ,was the first time I've been here since the kids where small . so 15 years ish . Looks impressive from outside no steps and blue badge parking right outside. That's the good bit over!! The receptionist was on the phone and wouldn't open the disabled access door till she got off the phone and got booking details. We went in the family change it was ok not very clean for 9 o'clock in the morning!! My daughter has lots of problems with her health and trying to swim may help a bit but things need to improve. The young lady who was sitting on the lifeguard step never looked once at the pool ,there were 15 people in the pool most of them elderly at any time there could have been a problem. Surely to be a lifeguard you should be awake and look at the pool ? The disabled access shower was filthy , putting some loo cleaner down the loo doesn't mean the shower and other areas can be left disgusting. There were no hooks on the wall to hang towel and shower seat not near shower Also not clean so wouldn't want to sit in it. The emergency alarms were tied up so if someone fell on floor would not be able to get help. Chose to take clothes to changing room to change as nowhere clean to sit. Yellow liquid on floor in changing room had to avoid wheeling through it. On a positive note nice hot chocolate . On the attempt to leave the building alarmed gate !! Disabled access gate!! was not open so had to wait till the guy behind the counter decided to stop chatting to his colleague, this is really terrible also how would anyone in a wheel chair or people with pushchairs get out of the building in a fire. The way out should have a button to press to get out . This is a health and safety issue sort it out leisure centre. Ohh the guy was so rude also telling me it's an alarmed gate.i know you idiot ,need to send him on a customer service training course on how to recognize how to treat people with dignity. Won't be getting membership will try Dorking swim centre. Epsom rainbow center is cleaner but further away for us.

Fantastic experience: I use to go to the Leisure Center in Epsom....,this one it's much better. Cleaner, less crowded, newer.

Fantastic experience: Good but busy soft play and traditional square pool. Worth a rainy day visit to keep kids happy

Fantastic experience: Great venue for a kids party , all the kids loved it!

Negative experience: They cancel swimming bookings frequently and the gym is run down and had several machines broken for months at a time without repairing them. After I cancelled my membership they continued to charge me despite confirming my cancellation. Avoid like the plague,there are far, far better gyms in the area.

Negative experience: Only cold showers today and swimming pool was freezing. Contractors called out to fix boiler (again!) This is a continuing saga with this dreadful place

Fantastic experience: It has everything for a family. I mainly use the gym and sauna facilities, but on weekends all our family come here for a game of badminton or squash and a dip in a swimming pool. Staff has always been very helpful.

Fantastic experience: The staff at the centre are super friendly and always happy to help. I feel safe there which is important when your on your own especially early morning/late evening. A great way to support the local community rather than a chain.

Negative experience: Children's pool very cold. The main pool was much warmer than children's. Also, you are not able to book a family swimming on the website as "book" button is missing. I let reception know but they were not interested to hear about it and booked us in. Inconvenient! I will look to go swimming somewhere else t.

Fantastic experience: I am so impressed with the friendliness and a big shout out to Ethan who is on reception. He always has a smile (no matter if it is 6.30 am!) and is very helpful! Congratulations Ethan for fantastic customer service.

Negative experience: Update on 27 September 2023 No hot water, again. So no steam room either. Equipment that has been out of order for months are still out. Ceiling not repair so still exposing to everyone using the gym. Chemical used today in he men's locker room is so strong that can probably strip paint off the wall. I was only there for 30 sec and had a headache walking out of the place. Terrible. We are seeking alternative. I wish we could give negative stars for the rating. Update on 8 August 2023 Got no better. Ceiling collapsed about a month ago in the gym and no sign if repair is coming. Another spot has leaking water with a almost full bucket if water. Nothing is happening. Male gym staff (Joe) is rude as if his class is more important than everyone else (other trainers are very nice). Space is limited because of collased ceiling but yet my suggestion of removing out of order equipment to make more space is ignored. Please don't join until new management is here. We are actively looking to go elsewhere. Quite frankly I don't think they care. Update on 20 Nov: steam room not turned on again. Many equipment still out of order for months. No hot water today. The list goes on and on. One or two of the staff are helpful but many sits around talking and not doing anything. Hopeless. Sauna and steam room not turned on after we got there. Mens showers not working again. Many times already.

Negative experience: Came with toddler to watch Dad play sport. Cafe shut down filled me with fear of no coffee, luckily machine (but very hot and no lid, tasted terrible). Soft play good quality but very expensive most families would be priced out…only food is chocolate and crisps from vending machine which we spent a fortune on…says cannot bring own food and drink…hand gel ran out at reception, some ques, lucky reception staff very nice and helpful not their fault about lacking standards

Fantastic experience: I worked in out, I've not been to leatherhead leisure centre in 33 years. Loved it then & still do. Will definitely be returning.

Fantastic experience: Great class brilliant instructor I will be coming back was so fun to de stress.

Negative experience: The review below is from 10 months ago! Nothing has changed and they have increased the prices up. I am now talking with Mole Valley to make Fusion accountable for their negligencies. "Air conditioning in the gym not working yesterday, and being on the warm side for the last week. You cannot do cardio, unless you want to risk dehydration! The air conditioning in the male changing room not working at all, it has been boiling hot for the last months in there, people using bins to keep some airflow going. The smell of the male changing room is also awful, like mould that needs to be properly treated."

Positive experience: Very nice leather center with swimming pool, provides monthly and daily enter.

Negative experience: Pool in a very poor state, rust everywhere, floor and surrounding not clean at all! Showers were the worst though with floor and walls covered with black mold! Not coming back again unfortunately.

Positive experience: Very good.Amazing costumer service and Clean but I would suggest having a few less people there at a time as we were consistently bumping into people but then again it would be very tricky.All in all nice place definitely would go again

Negative experience: Tuesday night is an evening of activities for adults with learning difficulties . I was horrified to hear that the leisure centre receptionist told a parent to keep their daughter quiet who is severely disabled and was in distress having an anxiety attack. Staff should have supported parents and carers not attacked them. Quite an unpleasant experience.

Fantastic experience: Good modern leisure centre, with loads of facilities, good changing rooms and showers and free parking. Played badminton at lunchtime with work colleagues, and the centre was nice and quiet.

Positive experience: Friendy staff, only there for the cat show. (Great show). It was over the weekend. BUT the cafe/ refreshment bar was closed.

Fantastic experience: Went to the soft play for a children's birthday party. My son really enjoyed himself as did the all of the children (4 and 5 year olds). A decent sized soft play for a birthday party.

Fantastic experience: I recently rented the whole soft play for my daughters birthday party (ages 3 and 5) It was very reasonably priced, the staff were good at communicating with me and helpful. Unfortunately the catering is not up and running at the moment but I ordered some excellent pizza in advance from a local restaurant- Piazza Firenze, it went down extremely well and was very convenient. I just had to provide drinks plates and napkins. Only down side was that parents would have liked to have been able to get tea and coffee but the cafe is closed.

Negative experience: Pool boiler breaks more often than not. Pool water cold, showers tepid. No notification to members, only find out when dipping toes in the pool. Girl at front desk and deputy manager rude and unprofessional. To add insult to injury, membership increased after only one month of joining.