DW Fitness First Canterbury

Negative experience: shocking nothing works

Fantastic experience: Very good receptionists excellent gym

Positive experience: The gym is clean spacious and has good facilities the staff are welcoming and friendly.

Fantastic experience: Makes me happy

Fantastic experience: Good gym. Good variety of equipment. Unfortunately often there is an issue with the steam room.

Fantastic experience: Love the place shame it has to shut its doors due to the lock down as its very spacious and good for health

Fantastic experience: Excellent gym wide selection of really good equipment also the best PT instructor's around they know there stuff 100% .

Negative experience: Can't get hold of anyone ever, it's as if they now silence their phones purposely to avoid. My membership was taken off frozen without telling me and I wasn't offered a refund for that month in which I couldn't attend they promised (back when phones were answered last month) that my account was frozen for the next month... No, the money was taken again for the entire month. Still no one answering phones every day and no main DW number to contact either.

Negative experience: The gym facilities - pretty good. However the staff are a very mixed bag. You have got some really good PTs with loads of time and people skills....however the rest have no time for you what so ever, and they are rude beyond belief! If you don’t care about interaction and want to train, then this gym works for you...if you want a socially adept gym, give this a wide berth.

Fantastic experience: Very clean, staff friendly Not crowded

Positive experience: it's a great gym with fantastic classes, it's a shame they don't look after the members quite so well or update thier equipment. The pool is nice but there are times when the centre is dirty.

Negative experience: Gym appears to be well kept but there are underlying maintenance issues. The rowing machines need a good service as the chains are going rusty and aren't pull smooth, this is about the only thing that can kill a c2. The hot tubs are also regularly out of action. Another note, would be nice to have a bigger area for stretching and core/body weight work.

Negative experience: Average gym half of the equipment is broken and takes ages to get it fixed! Front house staff most are rude but the rest are pretty friendly. Wouldn’t pay £40pm again.

Fantastic experience: This fitness centre has everything that you need, swimming pool, steam room, large free weights, Olympic lifting areas and cardio sections, also hiit training, cross fit area. I’ve always managed to get on every piece of equipment needed. Classes are included in the price of which there is a large choice. Highly recommended.

Fantastic experience: DW Fitness First Canterbury, great kit, nice pool, friendly staff.

Negative experience: Awful gym! The standards are way below what should be expected for the price you pay. The pool is freezing, there is always one jacuzzi out of service, unclean gym, the sauna is filthy and falling apart and the changing rooms need a complete update. The atmosphere is unfriendly and most of the staff are unhelpful and unapproachable! Also, it is completely impossible to cancel your membership and if you do they will ring/text/email you constantly threatening you with debt collection agencies etc! Would not recommend to anyone!

Negative experience: Be careful joining this gym . I'm having a battle to cancel my membership even though my 12 month contract is finished. Now getting threatening text/emails. And when you phone they are useless.

Positive experience: This month the pool has been cold to get into. Once you have swum a bit it’s ok but is definitely colder than it was.

Positive experience: A relaxing place to workout and enjoy the swimming pool complex. However, when my direct debit was rejected because it was out of date I was asked to complete another form, which I did but they did not allow me to enter because they said I had not paid for this month!!! Not sure why I completed another new direct debit form and no idea when they will permit me in! Payments should be straight forward but staff can be very awkward and unhelpful when their computer system is at fault.

Positive experience: I've been to this gym on for the last 4 years, and there's a couple of things that consistently let it down compared to other gyms. Wifi & internet access to connected machines are always going down, on average 3 weeks off 1 day on something like that. Come on Dave Whelan get some new blood, new ideas and at least keep up with your competitors. Could do better B-

Negative experience: It's nothing cleaned

Positive experience: Nice staff and clean gym. Male showers are communal so no privacy when trying to wash after your workout/swim. Expected better from a non-budget gym.

Fantastic experience: Not a bad price and the equipment is new, well looked after and varied. The swimming pool is good.

Positive experience: Nice gym. Shame about the hexagon plates. Staff need to smile more, was doing glute bridges and the wall collapsed on my head! Oops!

Fantastic experience: Better than other more exoeexpen gyms. Using the steam room was almost like being on holiday . Gym equipment very well maintained. No TV on running machine . All in all I wish I lived closer to it as if was great. Will have to continue with the tired one in Essex

Positive experience: 7 months of my physiotherapy done here at DW, during the summer, very fresh inside, new equipment and people around to help if needed

Negative experience: Horrible customer service, me and my Husband couldn’t use the steam room and jacuzzi for more than 1 month because they were broken and they couldn’t care less they charged as usual and when I wanted I cancel my direct debit they would ask me for notice and not wanting to cancel it,avoid this gym is way too expensive for the service that they offer you.

Negative experience: Tried the gym for free trial. I had a corporate discount for sign up. Good facilities but reception service let down. I won't recommend with my experience.

Fantastic experience: Great club and facilities. Knowledgeable staff and personal trainers!

Negative experience: They had a refurbishment around a year ago, this did not improve the gym in any way. Half of the machines will not be available as they are broken and not being fixed also the cables on some machines will not work properly. Prefer it the old way definitely

Fantastic experience: Sauna cîteodată nu funcționează!

Negative experience: I am VERY disappointed in DW. Had a contract with them for a year, and when asking about cancelling memberships and any notification periods I was told no. When it came to cancelling my membership, was told there is a notice period. Given misinformed information, staff clearly aren't educated to align their knowledge with the correct procedures. Now trying to scam me out of money. Just avoid, not worth the hassle.

Negative experience: I am very upset with this gym and their "rules". So opening times are Monday - Thursday 6:30am - 10pm and Friday's 6:30 - 9pm then Saturday and Sunday's 8am - 8pm. However they refuse to let you in if you 45 mins before the gym closes. This is absolutely ridiculous. I am disgusted at how they on many occasions have reused me entry for a gym I pay money for every month. Sometimes I only want to train for half an hour or so, why would that mean I I can't come in 45 mins before it closes? Worse thing is I can't even cancel my membership as I'm bounded for 6 months as another one of their "rules".

Negative experience: Absolutely piece of .... It's not a gym, it's a "wellness club" for flip-flip clowns and "at least I visit something regularly" Ladies (who are too fat, or skinny) I visited it after 8 years fitness experience with about 20 gyms behind me. Staff is arrogant, inexperienced children, typical when the person who tries to convince you to pay half of a month salary could be your child... little girls behind the desk. I asked about can I find hyper extension bench, because that is missing from Lifestyle, she could not even answer me. It is just about to sell one year memberships, then keep the place without maintenance, because that is just loss for the company. Only thing they are interested in is your money, a lot of. There is no monthly payment option, only contract. Are you a real athlete? Did you come to Canterbury and want to train? I mean, really train not just deceive that you train, like most of the guests do? Than visit Lifestyle, opposite side of the town. Are you an average fella, who wants to say "I visit the gym" ? This is your place, mate. So, for people who want to change their body, who actually want to reach something and do not wanna pay that much, especially want some respect for their money: DO NOT VISIT THIS S..T.

Fantastic experience: The Gym is fab I just wish the staff would show you how to use all the equipment.

Fantastic experience: Great Canterbury gym!

Fantastic experience: Joined after free pass, gym is very hygienic clean and nice because it's big. One of the best in Sydney with fresh towels always prepared by staff

Positive experience: Please please please fix the wifi problem!! There is no phone signal insode gym and the wifi only connects near canteen!

Negative experience: Asked about membership. Got told members only. When asking about membership staff couldn't care less.

Fantastic experience: Free day pass. Great facilities and up to date equipment. Decent pool, but not for the experienced swimmer, more of a leisure pool area. Great saunas. Nice staff and you can buy high protein food and shakes in the canteen. Prices are a bit too high, but this gym has everything you could dream of.

Fantastic experience: Great variety of equipment and classes and lovely pool that you can use at any time as it never seems to be overcrowded.

Positive experience: Best gym in the area IMHO

Fantastic experience: lovely gym and facilities Staff are nice and the changing facilities are always clean and tidy

Fantastic experience: Bore off Tim Higgs

Positive experience: The facilities are great (when you get to use them) all the equipment is high quality however gym always seems to be very busy, I can understand it's a business but I would have thought they could control the amount of memberships sold. Only solid downside is the parking. You only get Max 3 hours so if you want to do a hard session then you get fined £60+ if you kick up a fuss they cancel the fine but it's a hell of alot of hassle.

Negative experience: Very little parking, often have to park at curry's due to the very small shared car park being full. The gym is falling into disrepair; broken and cold showers, out of order gym equipment and out of order sauna. They have over sold membership as this gym is always very busy, I actually had the last available locker once with the person after me complaining and eventually getting a locker when another member left. I have tried to cancel my gym membership but this can't be done at the gym, I'd have to call their cancellation call centre. Really not worth the £42/m I'm paying!

Fantastic experience: Great pool, sauna, gym and wide selection of classes. Really helpful staff and free parking!

Positive experience: Gym facilities and classes are really good. Could do with a few more mid-day classes though and there can sometimes be a few posers in the weight section!

Positive experience: Since my first visit I can't stop coming here. Great facilities and nice atmosphere. I've always wanted to do something that I love and it's healthy at the same time. And now I have a place where I can do that!