Bankside Fit Hub

Negative experience: Getting hold of anyone when you want to cancel your membership seems impossible. The contact form on their website does not get responded to - or maybe just in the instances when it suits them. Overall not enough classes in the gym.

Fantastic experience: Excellent gym, lovely staff, very accommodating. Reasonable membership rates for the quality of the classes and convenient location. The yoga with Jake is excellent and the place generally has a supportive and friendly vibe.

Fantastic experience: Close to our office, doesn’t get very busy, has sauna & steam room. Also, we get discount for our subscription, I guess it doesn’t get any better than this

Positive experience: Great service from the admin at the front desk when I had difficulty in getting my day pass. Great facility to work out. Shame I cannot join the gym on a monthly basis due to my location but it is a great gym to workout after work. Will be back soon for a session in the future!

Fantastic experience: Brilliant staff. Clean facilities.

Negative experience: Complete dump. 1. The equipment is old and used up. 2. There are exposed wires hanging from the ceiling. 3. Nothing is ever arranged. Also, they send debt collectors after you if you DARE cancel your direct debit... Imagine getting harassed over the spectacular sum of £38 that you SUPPOSEDLY own them. The management is clearly disabled.

Negative experience: Management don't respond. They overcharge, don't refund and pester for money that isn't owed. Facilities very basic anyway, don't waste your time or money, it will be a nightmare cancelling. Terrible communication and massively unprofessional. They also lie.

Negative experience: I have been a member of the Gym for over 5 years. During the lockdown period the gym continued taking monies (after expressly requesting for a pause on the membership which was a pay as you go membership with no commitment) out and when I notified they stopped the payments but wouldn't refund the monies already charged. For months they have not been able to provide a response and any time I call the rep says that their manager (Ian Hassett, i believe) would look into this and come back. This has hasn't happened after 3 months and today I cancelled my direct debit and am pursuing with my bank. Most horrible experience to go through especially when I have been a member for such a long time. Shame on the gym management for not sorting this through in a more respectful way.

Negative experience: I have been waiting for a refund from this gym since the November 2020 lockdown. As it was, the payment was overcharged and I paid more than I was supposed to. When I speak to them on the phone, apparently no-one there can process the refund for me. When I email the 'managers' I get no response. I understand that Covid-19 will have bought difficulties but I find this customer service (or lack of) absolutely disgusting. I wonder if I will ever get my refund...

Negative experience: My contract with this gym ended on 2017 and 4 years After, they took Money from me (about 300 pounds ). I sent severals emails to Ask a refund ,they just Reply " send us thé proof that you had cancel your Membership and After that we will discuss about a refund " and didn't even Reply After . So i will advice you first to run away from this gym and for all people who had the same problem as me , to take action.

Negative experience: Prior to covid-19 Inkust say the gym was 4 starts +. Now it for sure a 1 star. Opening hours have changed dramatically and membership terms and the actual package we signed for also changed. Getting in touch with the management team is near impossible and emails go answered. I sent an email asking for my membership to be cancelled on May 3rd and no one as replied to me yet.

Negative experience: This company have basically stolen roughly £300 from me in roughly a year's worth of membership fees that I paid in advance before covid, and they haven't refunded or responded to any messages for the past 9 months or more! They have left my membership running even when the gym has been closed, so even if I wanted to, I wouldn't have been able to use it! Nothing short of scam artists. Trading Standards are very interested in what I have to say about it.

Negative experience: Due to covid 19, I have been unable to train at the gym or go into London (I have had to move away for personal reasons). I have sent about 10 emails, Facebook messages and contact forms over the past 3 months to ask them to cancel my membership and have politely asked for a refund (I paid for a full year in advance in January before all this happened). They have ignored every single message I have sent, and there is no phone number for head office anywhere on the Internet. I don't really want to call reception because I know how busy they can get, but I now have no choice as they aren't replying to my queries. So now I am paying for 10 months of a gym membership that I cannot use. Professionalism is all I'm asking for.

Positive experience: Really good local gym and competitively priced for the area. The staff are always incredibly friendly, good facilities, and usually very clean. It can get busy at lunchtimes and you do sometimes have to wait a while for equipment which can get a bit annoying. The aircon is also pretty poor and during summer the changing room and gym floors usually very warm. But otherwise a good recommended local gym.

Negative experience: Was a member for 5 months so let’s start with the good stuff: -Super friendly staff at the front desk -Decent selection of weights and equipments including Olympic bars and squat rack -Clean changing room and showers Not so good stuff (constructive feedback): - One of the staff/trainers (one with the dreads) has very poor gym etiquette. Hogs the weights and machine on several occasions during peak hours (bear in mind he’s not personal training anyone) - emailed them prior to writing this review but fell in deaf ears.

Negative experience: Absolutely awful experience. Extremely rude staff especially the young girl in reception. No customer service provided. Left a number of messages for Suzi Mustafa to contact me and have also chased up regarding prices and corporate discounts. Every time I call Suzi has been in “meetings”. All she has to do is simply make a minute’s call to confirm the prices. It’s not that difficult. The young girl was quite annoyed that I kept calling and bluntly said Suzi will get back to you when she can she’s currently talking to staff.

Fantastic experience: Great space, especially since the refurbishment. I could see why some of the reviewers were unhappy over a hear ago etc. but it really is a great gym since the refurb. Many classes with enthusiastic instructors, plenty of showers, at least 15 in the women’s room. The gym is very well priced, but even better are the prices for the personal training. Overall, friendly and attentive staff, and a great space.

Negative experience: Looking to join a new gym prior to starting a new job. Have visited a couple of others today having made a trip to London specifically to look at gyms. Came into this gym 20 minutes before closing explained I was interested in joining and wanted a look around and was bluntly told not today I shan't be joining this gym

Negative experience: Weights selection is limited, only one half rack, no power rack. Extremely busy during weekdays. Team unresponsive to requests for new equipment.

Negative experience: This place has gone down hill. Still has some great trainers but the managers and admin staff that run this place are terrible and lack in any loyalty or customer service.

Fantastic experience: Best Gym in Southwark area by far, a refurb coming to make it even better.

Fantastic experience: Been visiting this gym for the last 6 months and love the quality and variety of the classes on offer. Given it largely targets clientele who work in the area, there are very few late evening (post 7pm) classes, which is my only crib.. the trainers are top notch and friendly, and the front office team are friendly and helpful too. The changing rooms do tend to get crowded around peak hours (7-8am, 12-2pm, 5-6pm) but it's never impacted me/ held me up. I've never found the sauna/ steam room too crowded either. Lastly, the pricing is above that of budget gyms but very good value for money given the facilities and classes on offer. Definitely recommend it!

Positive experience: Not enough showers

Fantastic experience: A great place for work out. The facilities are new and are taken care of by the staff regularly. The changing room is relatively spacious and there are showers available to everyone. There are training classes led by trainers throughout the week, including cardio, body building, fitness training, etc. The membership fee is £29 a month, and there is a discount for half and full year subscription. The gym is very busy during dinner time, so do expect a short waiting for the treadmills.

Positive experience: This is my gym and I've been a member for several years. It's a great place to be, with a wide range of over 140 classes a week: Spin, Pilates, Zumba, HIIT, Body pump/balance to name a few throughout the day geared around the working day so before work 7 a.m., midday til 2ish and 5 til 9. The staff are great, friendly, chatty and welcoming; the manager Mike knows members by name, pretty impressive and he's approachable too. The gym is more than reasonably priced for the area and what it provides. It's not the cheapest but it's certainly not the most expensive either, equivalent gyms in the area are charging almost twice as much and some considerably more. For either the brave or foolhardy there are Personal Trainers available and the Boot Camp. Facilities include the usual power plates, free weights, suspension straps, mats rowing machines, bikes, treadmills, boxing gloves etc and a Boditrax machine to monitor your progress. There are single sex sauna and steam facilities in the changing areas where shower gel and body lotion is available along with an iron, hair dryers and straightners; towels are also provided. This gym also offers beauty facilities and 1 to 1 Pilates sessions and therapists. The only thing that could be improved (and this is not down to the gym as they have cleaners on hand constantly) ...some of the women leave their used towels lying around rather than putting them in the receptical provided in the changing area expecting someone else to clear up behind them. I can't comment on the men's facilities as I've never been in there but over all the ladies facilities, toilets etc are pristine.

Fantastic experience: Sauna is a bit cold ;) but the rest is wonderful!

Fantastic experience: Friendly and helpful trainers. Excellent range of new equipment for a full body or targeted workout. Light and airy environment and excellent changing facilities. At Better, the Sauna and Steam Room make a great place to unwind. But they can help with more than just relieving stress and relaxing the body and mind. Increasing blood flow, helping with weight loss and skin cleansing are all proven benefits

Positive experience: Need some updating but staff are great

Positive experience: Good selection on classes but the showers are not very clean. Also very overcrowded at morning and lunchtime.

Negative experience: Good if you work close and cheap. But lacking in facilities and very crammed in with low ceilings

Positive experience: This is my gym, I go during lunch time and it's always been good.

Fantastic experience: Been going to Bankside for about 5 months now. One of the best gyms I have ever been too. Amazing trainers, friendly staff, easy to use class online booking system.

Negative experience: The gym is frequently very busy, hot and cramped and incredibly over priced for what it is. The changing rooms are busy and in the morning you are unlikely to be able to do your makeup in front of a mirror. The only decent thing about it is its location. They also encourage you to sign up yearly for a better price saying that after a year the contract will terminate. This is not the case and the staff are giving out false information. The customer service is abrupt too. Would not recommend.

Positive experience: Its an okay club; doesn't have the friendliest staff but has all what you need in a club for a reasonable price.

Fantastic experience: Best gym and classes in London for very good price.

Positive experience: Very clean and well maintained

Negative experience: Overcrowded, leading to long wait times during rush hours. Some staff members are not particularly friendly, whereas others are very helpful and accommodating. Biggest problem is the lack of cleansiness - if you shower there, you might return with athlete foot.

Negative experience: I am very frustrated with the service at Bankside Heath Club. I've started working in the area and was really keen to join this gym so I could go in my lunch break however, it has been a very frustrating experience. Firstly, I just needed to know how much the price was for a monthly membership so I popped in to ask. They couldn't give me this information without speaking with a sales consultant. So i went online and used the online booking form, did not hear back from anyone. I went in for a second time to the club and filled in an enquiry card in at reception, handed it to the receptionist, no one got back to me and for the third time, I went in to ask for the price and they said the sales rep is busy and the reason she hasn't gotten back to me is because she had "many important meetings in the city". I left my email address and STILL no one has come back to me. Very frustrating experience.

Fantastic experience: Great gym with excellent instructors. Good gym equipment but the exercise classes are what really make it

Fantastic experience: Could is an update to the finishes but the equipment is more than sufficient and staff are great. Really excellent value for a central London fitness club. Amazing number of classes too.

Fantastic experience: Great local gym.

Positive experience: Friendly with good classes.

Positive experience: Good gyn. It has a lot of potential. The only problem is that always the males toilet smells so bad. This problem has been since the 3 months ago.

Positive experience: Great gym. Changing rooms a bit small at peak times.

Positive experience: Nice gym but smells! They should really improve Cleaning and ventilation. Also increase the number of classes that are always fully booked... apart from that I really like the staff and the classes

Fantastic experience: Brilliant gym, the price is paid for by the classes provided alone. Love this gym that I keep going every day!

Positive experience: It's a great gym. Misses out 5 stars as it can get overcrowded at times

Fantastic experience: I would say self contained but very well managed! Amazing price and amazing LESMILLS schedule

Fantastic experience: This is my regular gym, as I work nearby I go most lunchtimes. They have a good selection of different classes during popular times (morning, lunchtime, after work) and a good online system which allows you to book up to 5 days in advance. A rolling contract means if I move jobs I can cancel my membership easily and am not locked in. There is a good selection of machines & equipment (not that I use them unless in class) and PTs are always on the floor if you need help. The changing rooms are adequate, could be cleaner but it depends on what time you go - it'll be messy during peak hours. Plenty of lockers and showers as well. For the price, I'm very happy with the gym.

Positive experience: Great mix of classes on offer

Fantastic experience: Great place, great people and very clean facilities!

Fantastic experience: Staff are great

Positive experience: Relatively nice but low ceilings are quite limiting. Nowhere near as much equipment as other gyms

Fantastic experience: Great gym

Positive experience: Great gym, cheap in comparison to the places around it. All staff are really nice and there are so many classes to choose from. I only left because my office relocated - sad that I had to leave!

Positive experience: Well equipped gym, not too busy.

Positive experience: Facilities include changing rooms for men and women, each with a shower, lockers, toilets, sauna, steam room, ironing board and hair style equipment. All in good condition and clean. Personal trainers seem all very motivated and energetic. A few machines aren't in the best state at the moment of writing this review and should be fixed up, as they may have an impact on the quality of the workout. This gym is very popular and tends to be packed during mornings, evenings and around lunch time. There are several courses available, like spin, boxing,...

Positive experience: For the location and what it offers it's a cheap gym. Nothing special about the place but no real issues either. Changing facilities are clean but there is usually a bit of a stench in the shower area.

Positive experience: Great underground facilities with plenty of hairdryers for getting ready for work after a morning work out! Also, many wonderful classes!

Positive experience: Good gym. Friendly staff, plenty of equipment- machines & free weights etc. Not too busy. Good value.

Fantastic experience: Friendly staff, quality equipment, very clean.

Fantastic experience: Great local gym. Fantastic instructors and really good class options.

Negative experience: The gym looks good on the outside but once your inside it's very dirty in the gym and changing rooms and the equipment is falling apart at one point the men had no showers because off refurbished but forgot to tell the members and the staff were ok but didn't really seem to care one or two were nice tho I wish I never joined because upon canceling my membership I have discovered their a £70 cancellation fee their are much better gym in the area for less and better quality my advise don't join try the other gym cheaper and better quality

Fantastic experience: Lovely staff, generally a nice feel to the place..

Positive experience: Great gym close to work and has everything I need

Negative experience: No me gustó

Fantastic experience: Amazing value for such a central gym

Positive experience: Reasonable price but can often be quite busy. Has all the equipment of far more expensive gyms, Sauna and Steam room are great just a bit small. This gym is great if you get up early and really commit to it. If you don't have the time then think about a quieter one.

Fantastic experience: Really good gym, reasonable prices and a ton of equipment. Its good to finally get a gym with a squat rack!! One of the better gyms I've been a member of in London for sure.

Fantastic experience: Great place, great staff, brilliant selection of classes oh and great value

Fantastic experience: everything is excellent, however the only problem is that sometimes the shower room has a unpleasant odour.

Fantastic experience: Nice people, great facility

Positive experience: Clean and usually not so busy. Good prices compared with most options

Fantastic experience: I've been a member of Bankside for almost 2 years and have nothing but good to say about them, excellent equipment, great facilities and a plethora of classes with qualified instructors...all this for a very reasonable monthly fee BUT I just wish they had a swimming pool. Other then that its an outstanding gym which I highly recommend

Negative experience: Pretty average to bad club. The changing rooms are very dirty and the stuff are rude. I wouldn't recommend it at all.

Fantastic experience: Good sized gym, cheap price, friendly staff and wide range of equipment...win win

Positive experience: Omg, I just got back from a fitness class in Bankside Health Club and I’m just blown away. The music was right, the instructor was enthusiastic, everyone else was amazing. I would definitely go back again. Loved it.

Fantastic experience: is a good gym i like it and all people are cool Amanda

Positive experience: The staff are friendly and very knowledgeable. There are always great joining offers and the membership are very affordable.

Positive experience: Friendly staff have lots of good equipment with normal people exercising there

Fantastic experience: Professional staff with good equipment! People here are really friendly and caring.