Information about PureGym London Bayswater
Opening hours
- sunday: 8h-20h
- monday: 6:30-22h
- tuesday: 6:30-22h
- wednesday: 6:30-22h
- thursday: 6:30-22h
- friday: 6:30-22h
- saturday: 8h-20h
Our comment from FitFit UK about PureGym London Bayswater:
Welcome to PureGym London Bayswater, a spacious and well-equipped gym located in the heart of London. Our commitment to providing a clean, friendly, and motivating environment sets us apart as a top choice for fitness enthusiasts.
Many of our members rave about:
- Excellent Facilities: We offer a wide range of modern equipment and ample workout space, including dedicated areas for different fitness needs, such as weight lifting and cardio.
- Supportive Staff: Our team, led by friendly managers like Matt and Ken, is dedicated to ensuring a positive workout experience for all members.
- Dynamic Classes: Members appreciate the variety of classes available, with inspiring instructors like Constantino and Max who create motivating environments.
- Great Value: Our competitive pricing makes it accessible for many, with options like day passes available for those just visiting.
- Community Atmosphere: Users often note the welcoming environment and the camaraderie among members, making the gym feel less intimidating.
While the gym has numerous strengths, some common feedback points include:
- Overcrowding: During peak hours, the gym may become busy, leading to waits for equipment.
- Limited Opening Hours: Although members desire 24-hour access, local licensing regulations currently restrict our operating hours.
- Maintenance Issues: A few members have mentioned equipment maintenance and cleanliness concerns, which we are actively working to address.
Overall, PureGym London Bayswater is well-regarded for its facilities, staff, and community vibe. Most members enjoy their experience and are satisfied with their choice. We aim to continually enhance our services based on member feedback, ensuring you always get the best workout possible!
Services, Machines and Guided Classes
PureGym London Bayswater: Opinions
Negative experience: Can't access this gym with puregym plus, access to every gym was a lie ♂️
Hi Samuel, thanks for leaving this review. We are sorry to see you have left 1 star. We do not believe your review reflects the gym itself and we strongly advise contacting Member Services via email - [email protected] or social media DM as they can take a look at your account, advise you further as to what may be the reason and help rectify the issue. Thanks, PureGym
Fantastic experience: Love the amazing Daniel and John galanis team at this gym. They are very whimsical in what they do for us with great attitude they always strive for excellence and forge the best path.
Hi Peter. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Fantastic gym. Best instructors. I love all of them and in no particular order Constantino Gomez extremely professional, his passion for work is infectious. He always ensures the focus on techniques in training and adapts it for an individual's capacity and capability. John and Daniel Galanis same attitude as Constantino. All under superb management by Matt Sotomi and Ken.
Hi Maja. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: The gym is clean, bright and has all the basic equipment one needs. The manager, Matt, is friendly and welcoming. The female changing rooms are specious and neat - just make sure you bring a padlock. Overall, great value for money
Hi Ellie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: The equipment is varied and is of excellent quality. The state of repair is ok but could use touching up. The environment smells used, perhaps they should run the ventilation more consistently or upgrade it. Being from the US I like a little more interaction like an employee saying hi to me when I walk in is nice. Here you get a terse stare or not even a look up from the phone. Brits find this easier I guess and it’s not my country so do your thing. Clientele looks like they do some serious lifting which is cool.
Hi Anthony. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Amazing value for money! The place has everything that you need including all the classes. The staff are super friendly and truly care for the client! Big thank you especially to Matt and Ken for the most fantastic cycle classes and all of the genuine efforts they put into this place! You can’t beat it on price and value especially in this area xx Big love x
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Love the atmosphere! Sure, every gym has its share of hunky, muscle-bound instructors—but ours? They’re not just biceps and triceps; they’re easy on the eyes too. And the real surprise? They’re actually *nice*. Kind, helpful, and always smiling—it’s almost unfair! They really motivate, especially in the group classes, which are amazing. But my favorite? Hands down, Max! Go goo check it out. Trust me you wont be disappointed.
Hi Ela. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great class!! Max is a very good motivator : ) Go Max !! Go us :))
Hi Mimi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Really enjoy Max’s classes, high intensity and fun, lots of encouragement and a very friendly environment!
Hi Lili. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Max’s classes are really good!
Hi Andreas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Ken’s bootcamp was incredible. Really enjoyed myself
Hi Mohamed. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Kens class today was good enjoying the bootcamp progress
Hi Omar. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great class, the instructor was so helpful. Also bigger and advanced friendly!
Hi Hannah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the classes and using the gym overall! Thanks, PureGym
Fantastic experience: A series of stations with short rounds makes this a really satisfying class with no time to feel the pain!! Great trainer.
Hi Em. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the classes and using the gym overall! Thanks, PureGym
Positive experience: Very nice but the opening hours are PAINNN
Hi Seif. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Always good experience. Amazing team.
Hi Miko. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great gym
Hi Patrick. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: PureGym, Bayswater is a spacious, well-equipped and clean gym. PureGym as a company could improve customer service by arranging to meet new members on their first visit. We called by the gym a couple of times prior to joining and no staff members were available to talk us. We joined independently and accessed the gym independently. This aspect feels a little impersonal for what is otherwise a good experience.
Hi Ian, thanks for leaving us this review. We appreciate and value our member feedback. Inductions can be booked when a member 1st signs up if they wish to do one. This gives them a chance to meet with a PT who will run through the basics of the gym and the equipment. This can be booked via the Class tab if available. The staff will always be happy to help in and around the gym when they can but sometimes may be unavailable due to classes, PT sessions or members visiting in unmanned hours. Thanks, PureGym
Fantastic experience: Nice 5*
Hi Emile. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Used this gym while traveling and it’s a solid gym with the basics to get a workout in!
Hi Faiz. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great gym in a fantastic location with all the equipment you need for any workout. I had some complications getting a one day pass here but the manager Ken was so helpful and super friendly. I would highly recommend coming here if you are in the area and in need of a quick workout or for a regular gym membership. Absolutely top notch service!!
Hi Jess. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great gym. Could be better if it was 24hrs but still worth 5 stars.
Hi Ken. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: I being a fitness freak require gymming as essentially as one requires food & water.i am in london for 10 days found & hit puregym and I did not regret at all except that a single day pass can be & should be under 10 pounds
Hi Varun. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: It was my very first day, I was very anxious and Ken the manager at bayswater during that time..was kind enough to ease down my nerves and familarize me with the gyn and equipments.
Hi Gurgreet. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Rubber grips on every single pull-up kit completely deteriorate and lots of rusting machines.
Hi Nicolas. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Fantastic experience: So pleased I joined and met my trainer Tony who has made me enjoy training again. Thank you! Feeling motivated, fitter and stronger than ever. All staff are very friendly and helpful. Great selection of equipment and classes
Hi Caroline. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Really likes this gym. Great classes and helpful instructors
Hi Maria. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: very clean and organized gym, not to mention the dedicated Personal Cristiano Rodrigues, I'm following up with him and my body has already changed for the better in just a few days. super recommend!
Hi Juliana. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: The first day I have been helped by Ken who showed me around and helped me to book a class as I was a bit lost He was extremely helpful and friendly! I have a great time in yoga class, which I done it for the first time ever, as well on class SWEAT30 with Max. I really recommend this 2 classes that I done so far :)
Hi Nicoleta. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the classes and using the gym overall! Thanks, PureGym
Negative experience: Absolutely ridiculous the gym isn't open until 0630. For those that want to get a full gym session in before having to travel anywhere for work it's far too late. There's a massive queue every morning when it opens and it's a race to get on the equipment. If it were open earlier, it wouldn't be so busy when it opens. Won't be visiting again.
Hi D Humphreys. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym
Fantastic experience: What a great gym! The place is clean and well maintained, the staff is always friendly and supportive. I actually look forward to my workouts. The classes with the PT Cristiano are amazing, He ensures that the techniques are always correct . He is always set up & ready to start training ahead of time, with an exercise routine planned. He is always patient , encouraging and inspiring! Giving lots of advice during his lessons.
Hi Claudia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: YOU’LL GET BETTER SERVICE AT A POUND STORE. Absolutely the worst client experience in London. I needed help to set up a travel pass, I spoke with Ken, AGM for 30 seconds to be dismissed to basically set it up myself. He didn’t explain a 3 session travel pass expires after 3 consecutive days. This was not clearly written on any receipts or confirmed in any emails. As a tourist from NYC, this makes no sense. Most visitors will have a busy itinerary and will have workouts scheduled at their convenience. I had to pay another travel pass to gain access this morning. John at front desk had no empathy or understanding and expressed to me this has happened to other clients in the past. This is a client experience issue and directly comes from lack of communication from management to staff about client resolution and the lack of clarity in their receipts of these policies is unacceptable.
Hi Jay. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible. When purchasing a day pass, it is advised that this needs to be used over 3 consecutive days and can not be spread out. This is also mentioned in our terms and conditions under 'Day Passes - point 3.' We advise all members read these before signing up. We can only apologise for any inconvenience caused. Thanks, PureGym
Fantastic experience: At PureGym Bayswater you don’t just have one personal trainer but a whole team to ensure you make the most out of your workout. The managers Matt and Ken work hard to create a sense of community and to make sure members feel heard and valued. John, Daniel, Nyall, Jordan, Max, Constantino, Silvia and Tony always bring their personalities and diverse fitness backgrounds to the classes making them dynamic, challenging and uplifting.
Hi Mariana. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: I only have good things to say about PureGym Bayswater. I am having an Amazing experience and all thanks to Cristiano Rodrigues my personal trainer. He is very supportive and committed to help me reach my goad and beyond. Again thank Cris for everything :) Catherine
Hi Catherine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: It’s a decent gym but it’s overwhelmingly busy during peak times and on weekends with waits for equipment and benches
Hi Ian. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: Matt and the team have been incredibly helpful in assisting me in my recovery. Their knowledge and expertise have been paramount in my development. I have gained confidence in coming to the gym. Their warmth and pleasantry is always appreciated.
Hi Dani. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: I have had Bayswater Puregym membership for almost a year now and I have only good things to say! I was a bit intimidated in the beginning as I am not used to going to the gym alone and lifting weights but the staff there is incredibly friendly and helpful. They also have great facilities and space. Something for everyone - lots of dumbbells and variety of machines, cardio space, stretching and dynamic training areas. Every now and then I like to do a class and these are fun too as you can feel that the instructors are genuinely putting effort to make the class enjoyable for everyone. The only thing to be aware of is that it gets a bit busy during peak hours (6-7pm) but I feel like that happens in every gym. Also so far everyone has been friendly to share the equipment if needed and you can look from the app how many people are in the gym and when it’s the busiest. So would be smart to work around that if possible.
Hi Kaari. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Heating on full blast. I asked the manager Matt to if he could turn it down, his reply was no head office said it has to stay at this temperature (where is the logic in this) he's not very friendly and difficult to approach. I'm cutting my session short today and considering to cancel my membership. Very unhelpful and disappointing. Zero stars puregym.
Hi Sinead. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff can certainly report it to be checked by engineers. Thanks, PureGym
Negative experience: I like to say that in this gym was not tolerant about my entrance, I don't think they want tourists here, I tried to pay their monthly fee but the page never could take my data, Erin can't register my card and they didn't provide me with a solution more than paying for the most expensive day as possible, I don't recommend it for nothing, and also bad attention to the staff so my experience was your account of yours
Hi Luis, thanks for leaving us this review. We are sorry to see this is 1 star. As we are a UK company, we only accept UK cards for direct debit payments. If you speak to Member Services, they may be able to assist and advise you further. We can only apologise for any inconvenience caused. Thanks, PureGym
Fantastic experience: Very spacious place, big variety of equipment, always clean and tidy and the staff friendly and ready to solve any enquiries.
Hi Ioannis. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: This gym is horrible , if you wanna do workouts , impossible .. Everytime crowded , ne handle items , no more capacity and very confused design . I cant recommend , if i didnt have to come that i didnt come certainly
Hi Ali. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Fantastic experience: The team is really friendly, I love the classes, a lot of variety, the gym is always in cleaning standards. Just amazing.
Hi John, thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members a safe space in which they can get a great workout in and do so confidently, in a clean and friendly environment. It's great to hear that you are enjoying your membership and that we can help you in your fitness goals! Thanks, PureGym
Positive experience: Quite a spacious gym, has decent amount of racks and machines. As well as plate loaded machines. The changing rooms are also spacious with lockers that are larger than normal. Bit smelly.
Hi Sammy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: This gym has lots of equipment which is great, however, no one ever seems to clean them. I always make the effort to wipe down equipment before and after use, but I haven’t seen anyone else do the same. Although there are sanitizer stations, they are often empty and I have had to ask staff if they could refill them. The people that work there aren’t very friendly and seem full of themselves - not a encouraging environment. I only like one staff member as he always lets me finish up my set before closing and told me he was shocked to see someone cleaning the equipment! Today just before closing one staff member yelled at me several times to get off the machine and out the gym when I was finishing up my cool down… so rude.
Hi Miji. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Fantastic experience: Great gym very impressed. Paid 11 quid for a day pass and enjoyed many different equipments. Only thing was the vibe in there was very serious and off-putting, the people weren't friendly but thats just London innit
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Impressed with the modern equipment. Ken was kind walking me around the gym after signing up. Gym was clean and tidy, friendly people. Gym Very convenient, only 3 minutes from home.
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Thank you to the morning shift manager! When I rushed to the gym this morning to prepare for a stressful performance later in the day, I accidentally locked my keys in the locker. The manager was incredibly polite, patient, and effective, unlocking it in under 10 minutes with a calm and warm smile. Thank you again!
Hi Katerina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: The gym's hours are inconvenient for my schedule. Closing at 10 pm on weekdays and 8 pm on weekends is frustrating. Blaming local licensing is a poor excuse. The gym should prioritize its members' needs and find a solution. I wouldn't recommend it to anyone with a busy schedule. Find a gym with better hours.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym
Negative experience: Overall, my experience at this gym was unpleasant and disappointing. I would not recommend this gym to anyone who wants a quality workout experience. The overcrowding, unpleasant odor, and poor equipment maintenance made it clear that the gym does not prioritize the comfort and satisfaction of its members. Save your time and money, and find a better gym to work out at.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: Hello . I have joint Pure Gym Bayswater since beginning of March . At this age & era . Most people will use their headphone / earbuds The music level at Pure Bayswater is unnecessary unpleasantly LOUD .. & i am already using a top model noise cancelling earbuds. PureGym music is SO LOUD. If acceptable level should be 10 ..> Pure Bayswater is 30 Please have the gym management look into it. Thank you. Tang
Hi Bobby. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym
Negative experience: Gym is closed and didn’t even send out notification, we wasted our time to commute over. Disappointment!
Hi Natalie, thanks for taking the time to leave this review. We apologize for any inconvenience caused by the temporary closure, PureGym London Bayswater has reopened! Members are contacted directly by email about any in-gym issues, please check any filters on your email as some correspondence may be filtered into the junk/spam folders. Thanks, PureGym
Positive experience: Amazing gym. Lots of equipment and classes. It is not overly clean but it is not an issue. It can get extremely busy. Women’s bathrooms have hairdryers
Hi. Thanks for taking the time to leave this review, we appreciate and value our member feedback. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Good for the price. Has all the equipment you may need. It’s an ok gym, great price but there’s mold on the walls which has been growing. Showers don’t have great pressure.
Hi Clarissa. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: I joined recently and am very impressed with the standards of the gym, equipment, staff. It’s very friendly. The quality of the machines are Matrix. They play good music too!
Hi Julie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great place. Will highly recommend.
Hi Arnaud, thanks for taking the time to leave this rating, but I'm sorry to see it's one star. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. The best way to pass feedback on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Positive experience: The gym seems mostly clean, wipes & disinfectant are still provided for members to mop up their sweat from benches. However it is concerning to see large patches of black mould that have formed on walls and ceilings from moisture & condensation. It would be good if management can find a way to dehumidify the gym and keep it well ventilated to prevent recurring mould forming in the gym space.
Hi Richard. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: So far, so good. Good space, loads of equipment, and no complaints about people.
Hi Flavio. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: My Jacket was stolen last Sunday from the gym with my belongings inside. Report it to a member of staff reacted in unprofessional manner and with a smile in her face . Report it again via email to the management and they say they can't do nothing about it. I will council my membership because you don't deserve my money. Legal action will follow to get my money back.
Hi Y. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback. We are also sorry to hear that your jacket was stolen from you whilst you were in the gym. Here at PureGym, we do advise that when attending the gym, members are responsible for their own belongings. Whilst we understand your frustration in regard to this matter, as detailed within our gym rules which are agreed to upon membership commencement: • Members are solely responsible for their own belongings when visiting PureGym. PureGym accepts no responsibility for any loss or damage to property. Thanks, PureGym.
Fantastic experience: Amazing gym. Been traveling for a few months and this is one of the best gyms I’ve found. I was a bit skeptical before because it’s a chain but in the end, totally worth it. Plenty of dumbells and free weights for olympic lifters. Machines and cardio space as well. Stretching and boot camp areas for dynamic training. Locker rooms are spacious and have clean showers. Keep in mind you need to register on their website and pay as you want. You’ll get a pincode to enter/exit the gym. There are no staff to help up. Only thing I would add would be a sauna!
Hi Andy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Enjoy my visit to PureGym. Great classes,kit and space. Clean and friendly
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: I signed up for just one week of a trip to London, the gym itself was clean, equipment providers, slightly limited hours and little human action on Facebook, but overall satisfied
Hi Avi - Thanks for taking the time to leave this review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Great class we miss our last Instructor Tony BUT my Ken what a fab workout. Thank you x
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Negative experience: Absolutely idiotic changes recently. They have added more squat racks, 4 in total now, but they have no safety pins or anything to catch the bars. What's the point? They removed the power rack and added simple squat racks instead Also whoever designed the new layout must have been blind because to go upstairs now you must go past 5 cardio machines as there is no gap between them to go straight to the stairs. Some of the cardio machines aren't even plugged in. Instead of getting money for safety for the squat racks they rather keep unplugged cardio machines Useful changes but very lacking. Please be smart Good gym to train tho
Hi Alex - I'm very sorry to hear about these issues as we take our standards very seriously. We always appreciate and take on board member feedback. We aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any suggestions regarding gym layout please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Convenient gym, in a very good location close to Hyde park, Notting hill gate. The nearest tube station is bayswater. The gym is split in two floors. Ground floor where the changing rooms are and some equipment and the cycling studio. More equipment on the 1st floor. I hope the extend the late working hours as some other branches of puregym the pin access system is there so it shouldn't be that difficult. Enjoy your workout guys
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you enjoy using the gym and have got a little routine back! Thanks, PureGym
Fantastic experience: Constantino is excellent as a sports professional! He always brings into the class such an amazing vibes! He has great energy and now how to to transmit it to us. Great classes, workout and you end up being happy when you have had a bad day. I would highly recommend him:)
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. This is amazing feedback and we're so glad you're enjoying your classes. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: It's worse after the renovation. There used to be properly spaced running machines (now they all are just bunched together in a row, which is terrible, or alternatively, there are some by the entrance - are even you serious about that, I thought it was only for the actual renovation period); and it was possible to use the room with mirrors as an area to stretch, exercise on a mat, dance, whatever, when not used for classes, but now that that room is closed and the new stretching space most often is simply not enough for everyone, especially in the evenings. So disappointing.
Hi Coraliza, Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. If you have any suggestions about how we can improve the layout of the gyms then either drop us a DM or leave a suggestion in the suggestion box in the facility. This is regularly checked by the GM! Once again we would like to thank you for taking the time to leave this review. Thanks, PureGym.
Negative experience: They had done a weird renovation and reduced drastically number of Elliptical machines to just three in which one is unbalanced. These cross training equipment are really popular ones and its hard to get a slot now. There are number of useless equipment which only get 20% of people as compare to Elliptical cross training. I think focus here is on free weights more than any thing and the rest of the equipment are in strange places or short supply.I saw lots of under 16s practicing in this gym unsupervised, obviously using their elder kin s identity to get in and staff never check it. Its really crowded gym on certain hours and some people just sits on resistance weight machines for 30 minutes doing God knows how many sets. I stopped using showers as I often found human fecal matters there specially the last two cubical on the right hand side. You can get an idea of hygiene on the equipment cleaning from this too. Gent's toilets always smell disgusting and always dirty.
Hi there, thank you for taking the time to review London Bayswater. We always appreciate and take on board member feedback. It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information (such as date and time or names etc.) so this can be properly investigated. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
Positive experience: I have been coming here for almost 2 years. People are nice, personal trainers are super friendly and helpful. They refurbished the gym a few months ago and now it's even nicer and complete. I can not give the five stars because even trying to be polite and nice in this review... The gym is always dirty and the changing room (ladies) is disgusting. No joke, amazing for a workout and meeting nice people, but the cleaning... I just would like to respond to whom replied to my review: It's not my work to tell the staff (cleaners) that the gym isn't cleaned properly (this is about who cleans, not about the personal trainers who shouldn't need to clean anything in the gym as they are PTs)
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a friendly environment. We are sorry to hear about the cleanliness, if you would like to contact Member Services they can assist, or you can approach staff in the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: This place is great, it's well organised and clean. The only problem is that there are not rules so people drop the used stuff without taking care to put them back or stepping with outdoor shoes on mats , fortunately there are cleaning points .
Hi Eugenia, thanks for taking the time to leave us a rating for the gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: It’s a functional gym and has everything needed for any workout. However, the ventilation could be better. Aircon doesn’t work most of the time. The cardio area upstairs could have better air circulation. There are often leaks. Ground floor could have another cleaning station near the entrance
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Positive experience: Very decent gym, plenty of space, good machines, crowd ok. It’s great for what we pay
Hi Alexandru, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. Just so you are aware members can use the members area via the PureGym app or website, to see how many people are in the gym and plan workouts for quieter times. It's great to hear you enjoy using the gym and have got a little routine back! Thanks, PureGym
Negative experience: 1. Extremely busy and crowded 2. They don’t open 24 hours 3. They charge 30 pounds a month Come on PureGym this gym needs to be 24 hours ! Otherwise it’s just so many people all the time!
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym
Fantastic experience: So good! I remember before renovation they had just one squat rack and it used to get a bit crowded but ever since renovation it’s the best gym I’ve been to. Prices are amazing, can’t really complain- equipment is new and great state. Generally super clean. Haven’t tried a class so can’t say about that. The only issue is, if something breaks it generally takes quite a while to repair it, most machines have a second in the gym so it’s not a huge deal either but just one small con. Apart from that super great value.
Fantastic experience: I loved it. Easy access, has all equipment, and not far from my hotel which is a plus!
Hi Faisal, thanks for taking the time to leave us a rating for the gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Negative experience: Well, to put is straight forward, if you're an educated, emphatic and clean person you should not choose this gym as you'll definitely be dissatisfied. Nobody is cleaning the machines after using them nor remove the plates/weights regardless if you ask them or not. Most of the trainers (not all of them) don't mind doing the same thing without any remorse. So in my opinion you should avoid it as they are plenty of other gyms in the area or close to Hide Park as well.
Hi, thanks for the message. We are sorry to see that you have rated the gym 2 stars. Please can you drop us a DM so we can have a chat to you about this rating and what we can do to improve our service going forward! Thanks, PureGym.
Fantastic experience: Facilities have been renewed recently and is now an incredible affordable gym. Well done to the team who look at exactly how folks were using the gym and changed the layout and put new machines to match exactly that!
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Gym is grate. Management is poor. Gym Management is not able to implement gyms own rules. Even though they are pleasant people.
Hi Oliver, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. We want to provide our members with a safe space where they can get a great workout in a clean and friendly environment. Staff on site do everything they can but at peak times especially it can be hard to police everything. We also have CCTV monitoring the gym 24/7 and we are always looking for new ways to combat violations of our gyms rules. In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, PureGym
Negative experience: I subscribed, it's 2 times I went on Sunday, I needed support for some questions, I found no staff available. You should clearly stated that gym is unattended by staff on Sunday
Hi Fabio, thanks for taking the time to leave this review, but we’re sorry to see it's only 1 star. There are always personal trainers in the gym between 6am and 10pm, but especially at peak times they are often occupied with classes or clients. However, if one is available they will always be happy to help. If they're not immediately visible, you can try knocking on the office door or pressing the button to call for assistance. On top if this, you can always book an induction through the online members area, particularly if you want tips for certain fitness goals. You can book an induction by booking onto any of the available 'Get Started' classes. In the meantime, we really do hope this does not put you off from attending the gym. Thanks, PureGym
Negative experience: Staff seem pleasant. However what really let it down for me is how unbearably packed it is. If you do an hours workout usually, allow an extra half an hour or more as you most likely won't be able to access the equipment you need due to crowding. By the time you've waited for the equipment sometimes my pumps gone so I just feel like going home. It's impossible to have a continuous high intensity workout in this gym unless you're using one machine perhaps, but you'll be bombarded with people wanting to jump on it between sets too so it's just a waste of time in general. (Understandable that people ask to jump on as they're desperate to workout too and its obviously everyones gym so I'm not blaming them at all.) I have a workout just for bayswater gym it's a simple 3 exercises workout as I know I won't be able to access anything else within a reasonable time. I'd pay double for this gym to be 24/7 and the recent renovation has amazingly made it even more crowded and poky by the weights section. The staff do seem friendly like I mentioned so thats a plus though I haven't given any feedback to them because unfortunately if the issues I've mentioned could be changed they would have already I imagine. I appreciate whoever read this whole review though.
Hi, thanks for the message. We are sorry to see that you have rated the gym 1 star. Please can you drop us a DM so we can have a chat to you about this rating and what we can do to improve our service going forward! Thanks, PureGym.
Positive experience: Always busy, they have good equipment however you have to wait to get a machine to have your sets and they people there are taking the equipment as theirs without trying to share the equipment with anyone! The gym is ok, however the people their makes it uncomfortable to finish your sets
Hi Abu. Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Fantastic experience: Excellent venue, large and airy, has a lot of machinery for workouts but also has sufficient squat racks for Olympic weightlifting. Has also a large room for classes and many cardio machines. Sufficiently busy when I visited in the afternoon. All in all, I liked the place, newly refurbished so all equipment is new, very nice to workout in such a venue. The coaches lineup is also sufficiently large should one need additional guidance. Staff who did the tour was extremely friendly. I recommend this neighborhood gym!
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you enjoy using the gym and have got a little routine back! Thanks, PureGym
Positive experience: I went to the gym very spacious and had natural sunlight but too much construction
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We're really pleased that you're happy with the gym overall! It is currently under refurbishment over the course of this month. We apologise for any inconvenience caused by this but hope you're happy with the end results! Thanks, PureGym
Positive experience: Why are there only boxing classes on Monday??? Most of us work until 5:30-6pm and cannot make it to the gym on time. This is super frustrating considering that this unique class can take place on a Saturday or Sunday. Please look into it and make the necessary changes. We are paying for a membership after all.
Hi Alex, thanks for this! We're always looking for way to improve and are grateful for any feedback. Any questions on classes should be directed to the gym staff directly face to face or via the feedback box. I hope this helps and we wish you all the best with your future fitness goals! Thanks, PureGym
Negative experience: WAY too small for the area. Having used PureGym Shoreditch and Bristol, this is by far the worst. No staff to organise the dumbells after closing (as they do with the other gyms, it helps police the abusers and encourages everyone to keep the gym tidy). To give context, at 08:30am Shoreditch had 66 users and Bayswater had 43, however Shoreditch is double the size in terms of free weight equipment (more squat racks, more benches etc). As others have said, it could benefit from more staff, more cleaning and more free weights. Probably ok if you just want machines. Glad I only had to stop in for 2 days, would recommend looking for other options if you want to use regularly.
Hi Paul. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We apologise for any inconvenience caused. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Worst gym in the area. No fresh air. Also bad smell everywhere. No equipments enough. Always more people than space!
Hi Rodrigo - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. In regards to the fresh air and smell issues, we'd suggest passing this onto the gym manager for them to look into. Thanks, PureGym
Positive experience: Well equipped & the staff are super awesome. Love their classes too - just tried LBT and Constantino was great - I'd give him 5***** ratings if i could! Other than that, gym does get very busy (I go on the app and check how many people are there... then decide whether to go) wish it was 24hrs though.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Very good staff, they assist to the membership procedures. Very good equipment, even though cables and machines are on a seperate floor from the free weights, it is an efficient gym.
Hi Luca. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout and love being able to help and chat to our members when given the opportunity to do so! It's great to hear you enjoy using the gym overall :) Thanks, PureGym
Fantastic experience: I like this gym. I always see staff on the floor and always see at least one cleaning the machines. There are designated “Help spots” you can go to if you need to speak to someone. Reasonable monthly price, well equipped for my needs. Only thing I quite mind is that it smells from sweat the minute you enter (I mean yeah we go to the gym to sweat right) but still think there should be something done about this and also everyone on their phones hopefully not recording.
Hi Savomira. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific feedback we advise speaking to the Gym Manager or leaving this in the feedback box which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: I've trained here on and off since around 2018. If you time the workout times using the app and/or Google busy times, it's usually OK. But still, it can be unexpectedly busy. It isn't often I can do my plan A workout in this gym, but there are enough backup options. So it's OK, but just not optimal. It would be nice to see more 20kg plates and more free weights and less machines but that is just what suits me personally. A member of staff to put dumbbells and plates back would also be an improvement as it turns into an absolute free-for-all during peak. I wish this one was 24 hours, as I have to use both Bayswater and Hammersmith if I need to train during the night.
Hi Kishore. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym.
Positive experience: Well, you get what you pay for. Avoid certain time slots if you want to be able to do anything in the gym. Other than that the equipment is in pretty decent shape and the gym is clean enough.
Hi Pierre, thanks for taking the time to leave us a rating for the London Bayswater gym. It's great to see its 4 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Negative experience: In the ground floor is a big mess with dumbells here and there when other people using and left them even above the benches. I had to wait to be sure that a bench is not occupied in this mess. Finally I decided to try my workout in a bench and had to put back the dumbells that someone was using before. Was running around the hole gym to find a 10 or 12 kg dumbells but I couldn't. A young woman close to me had on her space 6 different pairs of dumbells for her workout. Is it my job to remind to people to return the equipment back when they not use it? Is it my job to ensure that all the individuals are respecting the rules? Is it my job to be present at all times in the space and be sure that the gym is tidy and free for every customer? With £29 per month I'm not expecting to work out in luxury gym but at least I'm expecting for staff to be present and keep gym at least tidy for everyone.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Fantastic experience: very clean and well-kept gym, there are machines that you can't find in other gyms, even bigger puregym
Hi there, thank you for taking time to leave this review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Negative experience: Limited equipment and gets very crowded very quickly. Members can be also be quite standoffish but that’s not really the gym’s fault. If you have another PureGym nearby I wouldn’t pick this one
Hi Felix - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Going to this gym is a very unenjoyable experience. You can never get on any machines, it is too busy and very poorly maintained. Pure gym - please start putting caps on your member numbers
Hi Hannah. Thanks for taking the time to leave this rating, but I'm sorry to see it's 2 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: it's packed. Even on Sunday evening. There are no where near enough olympic weights. NOT a gym for powerlifters or anyone serious about free weights. Pay the money and join a real gym.
Hi, thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star! I'm afraid it's true our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed! We are always keen to receive feedback so we can improve our service but in the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym
Fantastic experience: I just love puregym in general because they don't make you sign scammy contracts :) and about this particular gym, I love it too, it has good equipment, the staff is friendly and always helpful, and it's in a good location too. It's great! recommended 100% :)
Hi Alessandra, thanks for taking the time to leave us a rating for the London Bayswater gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: It’s a great gym, but I don’t get why it’s not 24h. When I train at others it’s always 24h and I feel like this gym really needs that. Especially when it’s impossible to train from 16:00-22:00 due to overcrowding.
Hi Joe, thanks for taking the time to leave this review. We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. We would like to apologise for any inconvenience caused by overcrowding - our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: Facilities are nice, however, its literally imposible to train properly if you go at night. Really frustrating how there are not equipment available, and you are not able to do an exercise or another different one because everything is being used.
HI Victor, thanks for the feedback! We hope you continue to enjoy using the gym! Thanks, PureGym
Fantastic experience: I’ve been training there and working as a personal trainer since September 2020. It's a great place to train and to work. The managers are professional and always helpful. As with EVERY COMMERCIAL GYM, it's busy in the evening, but that's completely normal. I recommend the people complaining about machines and the waiting time to use a machine, to be more creative and use different exercises with dumbbells, cables, bodyweight, sacks, and kettlebells. There's always enough equipment to use. Peace and love everyone, train hard and leave Tinder and Instagram for after the workout. Don't forget your protein.
Fantastic experience: I trained here for a week while I was travelling through and I dont know why 100% but I instantly fell in love with this gym. Maybe its the great location, maybe its the friendly staff and clientele. Maybe its the enormous space it takes up and even though the gym is busy it never feels it. The machinery is fantastic, and kits are kept clean. Or maybe it's a combination of all the above.
Hi Phillip- Thanks for taking the time to leave this review, we appreciate the 5 stars and amazing feedback! We're glad you're enjoying using the gym and continue to do so. Thanks, PureGym
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