PureGym London Tower Hill

Fantastic experience: I got an excellent advice from Danny who also showed me a great workout routine. Definitely recommend for all who want to get to the next level.

Negative experience: They didn't refund something we paid for where they advertised the gym was open but it was closed. Misleading company. Will avoid in the future.

Negative experience: Why are there no female instructors? I don’t feel comfortable with a man training me and this is something that should honestly already be in place Also there’s been no hot water in the women’s changing room for over a few months which is ridiculous for the amount I’m paying which is over £40 a month Just an update - going into 2025 and still no female personal trainers....

Fantastic experience: Exercise place

Fantastic experience: Great staff and a community feel

Positive experience: I've been a member of this gym since July 2020, and sadly the quality of these facilities degraded over time: machines are being continuously replaced with worse analogs (e.g. last year a smith machine was replaced with another one with a shorter range of movement, made in 2013 with visible rust, see the photo), water in male shower rooms is getting colder and colder (sometimes showers can be shut down for a week), there's no mobile reception at the gym, and the local wifi barely works. Going to this gym at 6-7pm on Mon-Wed is impossible because the amount of equipment is insufficient for all members at this time. I flagged my concerns at the end of 2023 when I received a feedback form from PureGym, and to my surprise the response was basically discarding all of my points and claiming that everything functions properly. To sum up, I don't anticipate any positive changes coming to this gym, so I've switched to another [non-PureGym] gym in the area, where for the same price I can enjoy 24x7 opening time, sauna, brand new equipment, great wifi connectivity and get motivated by professional athletes working out next to me. Bye Pure Gym Maybe one day you'll change for the better.

Positive experience: It is small, but has enough equipment for me. My only problem is the internet isn't great. Otherwise, everything is very well with staff.

Negative experience: Does this gym ever actually open on time? Yet again this morning no one decided to open despite advertising 6am open time. There was no notice anywhere that the gym would be closed today. This happens far too regularly.

Negative experience: £38.99 and closed on weekends is laughable. The equipment is the bare minimum and not nearly enough to cater for the number of users.

Fantastic experience: Friendly, clean and well equipped.

Fantastic experience: I really enjoyed this gym during my stay in London. I had visited many gyms (more expensive but way more crowded) around the area but this one is really by far the best for my personal needs: it is not crowded, has all necessary equipment, very clean, and has a really good price with a possibility to have one month membership which is not easy to find. The stuff is also very friendly and helpful. Thank you for this experience!

Fantastic experience: Great facilities, great value and good classes

Fantastic experience: My favourite GYM, very friendly staff who are easy to get along with. The GYM is not big, but it also doesn't get too busy so it's just right for me. Good amount and variety of machines and equipment too.

Fantastic experience: Great and clean place, skillful and wonderful staff

Negative experience: A small gym that's good for cardio, but extremely limited for weights and resistance machines. I guess the price is based on the location more than the facilities, but still it feels a bit too high given the lack of equipment. Also the showers have a lot steps, some of which are hard to see (I have a couple of bruises now, thanks). When I finally got to one, passed the several out of order ones, the water was icy. There was a temperature control but the hot water pressure was so low as to practically not run at all. Overall I'd only recommend it if you're already a PureGym member somewhere else and are using this one occasionally. I wouldn't take out membership just for this.

Fantastic experience: Quiet atmosphere, standard puregym equipment.

Fantastic experience: Good gym with decent equipment

Negative experience: Barely any equipment, overpriced and toilets smell terrible year round. Only redeeming part is that the staff are very nice.

Positive experience: Great Gym but it seems like the manager is purposely trying to run this place into the ground. Every time I go there, it's either, ALL the cardio equipment is out of use or there's NO hot water in the showers. People have stopped going and it's kinda empty, I feel like it's gonna get shutdown soon which would be a shame. Hopefully they get a new manager thats capable of fixing the issues

Positive experience: A great little gym. Small but perfectly functional. Almost has a "boutique" vibe to it, probably from previously being part of the Soho Gyms chain. The manager here is exceptionally friendly and willing to help members. He is a true asset to the company. I'm deducting one star though for the horrid smell in the men's toilets. Not sure if it's the drains or what, but it really is putrid every time. Would be great if the company could get this sorted.

Negative experience: This gym location is fabulous as we live walking distance BUT when the company emailed me to say the membership will increase to almost £50 for multi gym options, I cancelled my membership and now I’m getting fat again, just because it’s located in the city of London, it doesn’t mean you should penalise local residents who want to use this gym rather than one a bit far away, I know you got a business to run but having a high price for city gyms is highly inappropriate, you need to charge the same or very close to same price for all gyms no matter where they are located

Fantastic experience: Great facilities and really helpful & friendly staff when using the gym during short-stay in the city.

Fantastic experience: My first time today and overall I’m extremely satisfied. Clean, spacious, lots of equipment and friendly stuff. I would highly recommend it.

Negative experience: This gym location is very convenient for me and it's not busy but the men's toilets absolutely STINK, it's a bad smell and it would be good if the management could sort out this problem, I like the 3 shower cubicles at the rear of the shower rooms, only drawback is if I need a pooh, I have to go out of the shower room and walk to the toilets, apart from that everything else seems to be ok, and I give a 5 star rating for the rest of the gym areas

Fantastic experience: Good

Negative experience: I decided to switch to a different PureGym site given that, for the price (nearly £40!), this is a rather small gym and on top of that, it’s not open in the weekend. From my point of view, there are too many cardio machines. The free weights area only has 4 benches. The WiFi does not work and I wasn’t getting any signal as it’s a basement floor gym. It wasn’t a very busy one but a few people would be enough to make it feel busy.

Fantastic experience: For me, it was a great space and had all the kit I needed for a good workout. There is a room to workout in too. It's smaller than the average pure gym but decent location. One thing I didn't realise is it closed on a weekend and turned up on a Saturday to train without realising (I had to go elsewhere). My experience with the staff was pleasant and they were all really accommodating and helpful. Hope to be back again sometime soon!

Negative experience: Doesn't have a place to do chest to bar pull ups without banging your head on some pipe or the ventilation system. They have a high enough ceiling, it's just they put all the bars where the ceiling is at its lowest...

Fantastic experience: Nice and clean , good range of equipment some that other pure gyms don't have ( due to this being Soho gyms before )

Fantastic experience: Best gym in the area and great for the price

Fantastic experience: Very good layout of the gym floor and equipment, staff is polite, big and spacious changing rooms

Positive experience: Good gym and location but unfortunately is closed on weekends!

Fantastic experience: Never very busy, equipped quite basically and a lot of cardio

Positive experience: Really comfortable

Fantastic experience: Not the best to be honest

Fantastic experience: Good social distancing, friendly staff and you can see them regularly cleaning everything down

Positive experience: Smaller gym but everything is working fine the opening hours a bit limited

Positive experience: A bit small, not too busy after working hours

Negative experience: Sweaty equipment I go to this gym as it is close to work but be warned it is not particularly clean!!! I know they have a policy of "bring your own towel" but no one ever does resulting in really quite disgusting gym equipment. It wouldn't be too bad if there were tissue and cleaning spray but this gym doesnt even seem to have this as far as I could see.... I used one of the stairmasters after two guys were LITERALLY dripping with sweat all over it. Disgusting. PLEASE BUY SOME TISSUE AND CLEANING SPRAY SO PEOPLE CAN CLEAN EQUIPMENT AFTER USE! Thanks!

Fantastic experience: I love this gym for basic workouts during the week. I don't understand the poor reviews, but I have to admit I haven't been to the classes. The changing rooms are huge (which is great when it's busy!) and I love the lighting/design of the gym. Admittedly, the equipment is limited, but I also attend other Pure gym venues for more complex workouts.

Negative experience: Literally the worst gym whatsoever. Especially if u consider the price. Don't spend money on this gym.. I know the gyms in London are expensive but it just isn't worth it spending money on this one.

Negative experience: Terrible Gym, There is no hot water and they have been saying that they are going to fix it but they have not! unbelievable! Unclean and cold water always. What a disappointment!

Positive experience: Shame. Used to go there when it was a Soho Gym, but moved to PureGym Aldgate with a work discount. That had a towel service and decent showers with soap. Moved to Tower Hill to be closer to work, but gutted about the lack of towels so my bag is now heavier and stinks. No soap at all in the showers and trying to twist them on is a workout in itself. Don’t understand why classes happen in the middle of the track...? There’s an extra space they’ve knocked through for free weights but would expect consistency across all of their gyms

Negative experience: Excellent gym and equipment – however that credit belongs to Soho Gyms. Pure did a fine job rearranging floor layout, but not a terribly commendable feat. Members are courteous of each other and most are regulars which also adds to great atmosphere. Two stars are due to the now regular [prime time] morning group classes that happen on the track, literally blocking any other member working out on their own, or with a PT, from using the functional and main rack area. In fact some veteran PTs can be overheard asking why classes aren't happening in the designated (and available) group fitness room. Its unfortunate and awkward, adding insult to injury having to listen to/observe the most frequent coach not only shout as if she were a Slovakian prison guard, but also completely misguide her classes and ignore their lack of proper form. The change room showers aren't ideal, but blokes don't really care about shiny tiles – just bloody get someone in to sort the taps so all showers work and others aren't aimlessly wandering looking for ones that do. Ru, Henry, before you suggest 'speaking to the manager' after a benign thank you as per other reviews, address these issues with the branch directly as thats your...job? And what Google reviews are for. Who wants to go have a chat like this in person? Cheers.

Fantastic experience: Great priced gym. Large selection of machines and free lessons.

Negative experience: My mate Dan would rather get changed at a conservative government run leisure centre. Equipment is okay but he said he completed it in a matter of weeks. The word 'booki' was thrown around a lot in his description of the environment. Shout out Tommy K.

Fantastic experience: Super et pas chère

Positive experience: I have been going for a few months. Overall, I think it is good value for money given the prices for other gyms in the area seem to be much higher. They have used up all the available space quite well, but because of the area almost everyone attends at exactly the same hours, meaning you often have to line up for equipment or go looking for weights that people leave lying around. The cleaner is always hard at work but the toilets are usually a bit stinky. But that's also because men insist on peeing all over the toilet instead of in it. Staff I have interacted with have been excellent.

Negative experience: So Purgym bought what was previously Soho gyms. The place has really gone downhill since. Although it's open the place is still being decorated, no mirrors in places, poor paint jobs. The equipment is ok-ish but really a refresh is required as it looks dated. 3 different types of dumbells in the functional room, 2 different loading plates. The showers were dull and worn out. The changing rooms are cramped and half the lockers doors are broke or the locking mechanism doesnt work. Very dissappointed in Pure Gym with this one. A eye opener in contrast to the Aldgate one and so others ive visited. Sort it out man

Positive experience: After the Soho-Gym rebrand, we got more racks but lost the Sauna, the closest thing I had to utter luxury. No soap in the showers, but you can use the pink handwash in the loos. Airlock doors took some getting used to. Also it feels like they were planning on using some integrated locker system as they have posters up all over about asking staff to help with your locker, but each lock is different... I like this Gym.Its given me the opportunity to try some new things. If only everyone would put their weights back we would be sorted..

Positive experience: Really Good gym with a very broad selection of equipment and weights. The recreational and athletics room is a bonus, however the showers could do with being cleaned more frequently but not a major drawback

Positive experience: Excellent gym. Friendly staff, wonderful equipment Great facilities and classes!

Negative experience: Since change from Soho Gyms class instructors do not seem as qualified or structured

Positive experience: I was a member of Soho Gym before it was bought by Pure Gym and I was apprehensive regarding the take-over. I was pleased to see that several of the Soho Gym staff have been retained as they were one of the reasons I joined originally. I was also pleased that they kept the majority of equipment/weights so there is still a good selection (I go off-peak so never any issues with it being too busy - in fact at some times it can be rather lonely). I was disappointed that the toilets and showers have not been updated but hope they will be considering this in future. I also miss the sauna but I understand the economics of getting rid of it. In summary, this is a great gym, at a very competitive price, with a good selection of equipment that is deserted if you are able to go off-peak.

Negative experience: Used to be Soho Gym and so much better than what it is now. Taken over by PureGym and now you have crammed in machines and a gym that you have to wait for equipment. The usual low price and squeeze as many members in as they can with no service gym. They have even cut the lockers down by half which was always tight, and now no towels and not even shower gel. Showers are dirty even with a pair of men’s boxer shorts left on the floor in the shower cubicle. Wouldn’t recommend and time to move on.

Positive experience: It is a real shame that one gym won’t open on Saturdays AND Sundays, days that people most expect to work out with more time.

Positive experience: Best class is Bodypump with Edgar on Thursdays

Negative experience: Celler Gym- air and maintenance could be better

Fantastic experience: Nice gym, good range of equipment at a very reasonable price. Staff all very friendly and happy to give advice.

Positive experience: Good place to work out.

Fantastic experience: Great gym, good selection of equipment, very nice and helpful staff.

Fantastic experience: Exceptional. Has everything one needs.

Negative experience: Pros: Reasonably priced No 'admin' fee on sign up Gym is equipped with most of the equipment one would need for the average work out Cons: Men's changing room smells of untreated sewage - It's quite revolting and put me off extending my one month pass Gym lacks character and branding USP - Unclear what the connection to Soho is

Fantastic experience: Even with free membership through work, I enjoy the gym, love the indoor 2 lane track, sled and tyre!! I'm a girl who likes to squat, so another rack is needed...even at 7am!!

Positive experience: My gym. It's alright.

Negative experience: This is overly negative but it’s to get a point accross. The gym has had a renovation with Great new equipment. The staff are great. Prices great. But oh my God you have to renovate the shower area. I can send you several disgusting pictures of damp and mold, and filth that’s made the screen doors yellow from lack of cleaning. I would be recommending this place to clients who stay over at local hotels but the state of the shower area is I believe lower than any prison. Upgrade the dam shower rooms they are totally and utterly disgusting Further it’s misleading as you show people around who maybe impressed...but obviously in a given day they won’t inspect the male shower. A quick glance it’s ok and you then sign up.... and get ready for the horror show of mold and disrepair. Do that update .....and it’s a five star grade. Again this is to make a point with the 1/5 but they are foul I wish I could upload the photos

Positive experience: New equipment, not too crowded. There are about 20 treadmills and 5 bikes, all latest technology. Only grow is the music, it's far so loud I can't listen my own music

Negative experience: Arrived at 15:30 on Saturday and they were already closed (Not sure if they were opened at all, nobody answered the phone). Supposed to close at 17:00 on Saturday. An hour of wasted trip. Thanks...

Positive experience: Good basic gym

Positive experience: Good gym

Fantastic experience: Decently priced gym, good facilities and nice staff

Positive experience: Good little gym with ok free weights, can't comment on classes as I have never used them. Changing rooms are a little dingy but hey it's just somewhere to get changed, there's a sauna in there but I have never used it. If you want to go there to 'weight lift' then you may not be that keen as there is 1 lone power rack so people are queuing for it at busy times No lifting platform, so heavy deadlifts, snatch or clean practice and oh yes NO CHALK only liquid chalk... If you want somewhere to go do some curls [no disrespect bro!] then this is the place for you, if you're serious about your lifting then as the manager said to me "this isn't a proper weightlifting gym"

Fantastic experience: I am the MD for Soho Gyms, I have seen negative comments posted during the transition from Fitness First to Soho in the early autumn, the gym is now fully refurbished with new equipment, changing rooms and a settled team. From £29.99pm it is now worth a look..... thanks for the recent good comments too! Mike

Positive experience: An okay gym

Fantastic experience: Great overall gym! It's a really nice space with a good variety of modern equipment and lovely changing rooms with sauna. The staff are always friendly to speak with and the space is never over-crowded so easy to get an overall workout without waiting on machines.

Positive experience: Good price gym

Negative experience: Ok facilities, nice staff, but if you don't have enough lockers then that's a bit of a deal breaker!

Fantastic experience: Great gym nice people

Negative experience: One of the worst gym in whole London! I love soho gym near Borough station, cause it's a nice one with perfect equipment, so I decided yesterday to go to try the tower hill one for the first time. 5 main negative points: 1- the lockers do NOT work!! I spent about 20 minutes just to find a locker that could work, as you lock them with a special magnetic card, but most of the lockers do not work at all! Really frustrating and risky leaving your bag and clothes inside an unlocked locker. 2- the team is not friendly at all, not even a smile. They look sad and serious, so depressing, asuch ruth off for workout. 3- the gym is dark with horrible low bricked ceiling, it feels weird and in some way some sort of dark underground club, there is not bright light from outside, you don't see anything else than just bricks 4- the equipment is not that good, there are so many running machine but not enough machine to build muscle, so you have to queuing up to use one single machine. 5- the showers feel dirty and old, and the sauna is a tiny spot, which was completely off, so it took about 15 minutes to get hot. This tower hill gym is terrible, just avoid it! Luckily there are others soho gyms, borough station one is the best, it's bright, open, pumped music, energy, clean and friendly stuff.

Negative experience: Immoral cancellation policy - AVOID My gym Fitness First has been acquired by Soho Gym a few months ago. Firstly they have not informed us about this process prior to it happening and just received an email a month later saying that I am no longer a Fitness First member. As it happens, I have been relocated with work and so this gym was no longer suitable for me to go to so I tried to cancel my membership. I clearly asked a member of staff for my membership to be cancelled in the beginning of the month (September) however I was asked to pay an additional month of membership (September and October) so ended up having to pay 2 months after having cancelled...I have tried to reason with them even speaking to the manager but there was no help. The new manager has not been able to deal with this situation effectively and her customer service delivery is lacking to say the least! In addition, the standard has dropped considerably and even if I wasn't re-located with work I would still cancel. If there was an option I would give NO star to this review! Very disappointing! M Racz