You Fit Lancaster

Fantastic experience: Used YouFit pool as a hotel guest and it was great for my kids (one learning to swim). Warm water and air so we didn't get cold while supervising. Not busy when we used it shortly after checking in.

Positive experience: Tried it out today. Some of the gym machines could definitely do with an update, and I've suggested adding some surface space in the ladies' changing rooms. But all in all, it has a lot to offer and is a fair price for the membership, with evenings and weekends included, as well as all the classes. Sam has been wonderful helping me out and answering my questions. Much appreciated.

Fantastic experience: I don't like big gyms and always feel comfortable exercising here. Pool not too big either. Staff friendly and always happy to help, a good choice of classes if that's your thing!

Negative experience: The pool closes way too often, which is the only reason our family has signed up. And no compensation or membership discounts offered to remedy the situation. We are changing the club.

Negative experience: Complete shambles, filthy and badly kept. Maintenance is poor with constant closures of the swimming pool. The management team are more than happy to take a full membership whilst having the pool and other facilities closed for often weeks at a time - zero offer of a discount or compensation. The only silver lining is the staff who are always friendly and welcoming but seem generally resigned to a terrible leadership team.

Negative experience: Worst gym I have ever been associated with. Firstly half the facilities do not work most of the time. Secondly they continue charging me even when my contract was over. When questioned they told me to cancel my debit order. I cancelled my debit order and 2 months later received a call from a debt collector saying I owe them money because I did not give one month notice. Absolute thieves and won't even call that place a gym. Stay far away from it.

Fantastic experience: I love the friendliness of the staff. They always make you feel welcome. I go most days and have made friends there. I love the cleanliness and accessibility to the gym apparatus. A relaxed atmosphere all round.

Negative experience: Great staff and fantastic instructors running the classes but the availability and upkeep of equipment and facilities is poor. Spin bikes are constantly not working, free weights and kettle bells are shared from main gym with classes so often limited in main gym, changing room showers are poor with mould on ceiling, pool and jacuzzi been closed more than open....etc etc. Would have left ages ago if it wasn't for the great group of people who attend the classes and fab instructors who run them.

Positive experience: Nice pool and friendly staff. However the pool timetable needs to include some adult only swim times, it's pretty much impossible to get in for an actual swim during weekends and school holidays which is very frustrating especially as you still have to pay your membership

Negative experience: Worst customer service I’ve ever seen. We have had an issue with our card details being incorrectly input into the system leaving the direct debit to not go out (despite us having corrected this many many times). They notify us when we’ve missed a payment (due to direct debit not working) and we come in and pay it immediately, apparently they decided not to notify us for the February missed payment and instead passed it straight to a debt collector. Tried to email and get in touch with NO reply, it’s been at least 3 weeks and still no email reply despite being told on the phone they will get back to us immediately last week. Complete lack of professionalism and clearly terribly run.

Negative experience: Please for your own sake do not go to this fitness club!!! I first started going here the gym was small and the pool facilities were closed for ages. However this was not the main problem. I tried to cancel my membership for around 2 weeks due to being busy working away. After finally getting in touch with someone they said I had to send an email and would still have to pay one more time even though they wouldn’t answer the phone so it could have been done earlier. I then send the email 2 months went by and 2 more payments came out I tried to call there was either no answer or they said they would get back to me but nothing so I was told in a previous phone call to cancel the direct debit I did so and now have ended up with a email from debit collectors saying I owe them money. Absolutely joke of a place still on going and not resolved after speaking to them last week

Fantastic experience: The You Fit staff are very personable and always ready to help. I attend Aqua Aerobics and have benefited immensely from these classes which are attended by friendly and lively participants and led by an enthusiastic and encouraging member of the staff team. I now no longer need physiotherapy. A big thank you to all involved.

Negative experience: Been a member of this gym for decades, it has really gone downhill over the last two years, facilities are always closed spa sauna steamroom-take your pick!! gym machines are often faulty or broken, changing rooms/showers bleak. Enough is enough, and blame is firmly with Management, the only reason I go is to see friends and the great friendly Staff, who are faultless, and not to blame for the Gyms demise.

Fantastic experience: Great little gym, has everything you need for a good price

Fantastic experience: Tiny tidy gym with a splendid indoor pool. Very nice gym indeed

Fantastic experience: First time at this gym and I love it! Decent weights room, pool and a lovely sauna. I'll definitely be back

Fantastic experience: very good facilities and good atmosphere

Fantastic experience: Great facilities, clean pool and friendly helpful staff. Everything here for all your gym goals

Negative experience: Joined here at the beginning of the year, when I joined there was no mention that the pool and wet facilities would be shut for two months. Management claimed that there were notices and that members were notified. There seems to have been a problem notifying potential members when signing up that the facilities were going to be shut. Management were not willing to do anything about the complaint and was just sheer hard face ignorance on their behalf. Eventually when the pool opened back up the agreed membership price was then increased to give a second slap to the face. Some facilities have never reopened. Don't bother joining. Go elsewhere.

Fantastic experience: Staff are brilliant, really helpful and give great advice on training programs! Keep up the good work!!

Fantastic experience: Not busy great

Fantastic experience: Visited the facility twice over the bank holiday weekend and have been thoroughly impressed! The staff have all been really friendly and helpful. There is an extensive range of resistance machines along with a selection of cardio equipment. I particularly love the weights area which has a good selection of dumbbells, kettlebells and a smith machine. Would definitely use the gym again and recommend to others!

Negative experience: Avoid. Filthy changing rooms, so many broken machines and the pool facilities constantly out of use. So many better options that are locally owned and have pride in how they treat their customers. Avoid this chain.

Negative experience: Avoid at all cost. The place is a shambles. Although cheaper than other places locally, some of the facilities are usually out of use. We were shocked to discover through a Facebook post that the pool is closed for a month and although I was under the impression the gym had my contact details we were never informed of the pool closure via email or any other communication. My son has a junior membership therefore he cannot use ANY of the facilities for the next month, when I argued this the Manager was not sympathetic.I'm incredibly disappointed with their lack of communication.

Negative experience: Many of the facilities are closed without notice. Most times I visit either the pool, hot tub, sauna or steam room are closed. When I came to cancel my membership they made this difficult. Asking that I cancel the direct debit with my bank, however the bank says that youfit should cancel the direct debit. Putting me in a difficult position and now having to raise a dispute with the bank. If your considering a gym, consider another because its not worth the hassle

Fantastic experience: Absolutely perfect, Lucy was Brilliant and such a nice person ,

Fantastic experience: Signed up a few days ago and I love it

Fantastic experience: Brilliant

Fantastic experience: Great place great service.

Negative experience: If I could give 0 stars I would. This hotels pool was closed without any notice. They said they put it on their website about its enclosure but it still is being advertised. No discounts or anything as well. I am absolutely disgusted .

Fantastic experience: , , .

Negative experience: I was on half training on swiming pool, when some people come for class and I wasn't informed about that just I was kicked out from swimming pool, that was unprofessional and ridiculous, stay away from this place

Fantastic experience: Very clean, very friendly staff. Highly recommended.

Positive experience: Good gym and swimming pool. Problem seems to be getting maintenance man to come.

Positive experience: Not a bad gym. Small but adequate. Pool is OK. The changing rooms need a deep clean.

Fantastic experience: Exalent facilities and very easy to use

Positive experience: been a member only a month not used for hotel but just the gym pool is always clean and the right temperture, staff are always freindly and at times can be really quiet which is perfect for someone like me, good price for membership only downside, theres nowhere to put your key from locker when you are swimming, they could do with wristbands that holds the key so you can keep it safe

Positive experience: Friendly atmosphere

Fantastic experience: Good for health. Swimming, gym affordable price

Fantastic experience: I joined you fit at the beginning of January along with so many people ... I’ve been a member at a few gyms over the years and thought as the gym was smaller I would struggle getting my workout in, but I was surprised I haven’t had to wait for any machines and have used the studio which is well equipped for a good HITT session or for just stretching ... there is also a spin studio which is great, the swimming pool, jacuzzi sauna and steam room are fantastic, the changing rooms are next level for cleanliness the showers are great, my induction with Reece was great, as a personal trainer myself I was very impressed with his knowledge( I just wanted a freebie workout ) haha The class time table is great Sarah’s HITT class on Monday’s are fab! I look forward to many many great workouts here!

Positive experience: Great gym, friendly staff, with a good selection of equipment for a hotel gym.

Fantastic experience: Great facilities gym pool steam room and sauna

Positive experience: Nice but not great. To much chlorine in the pool. Building not well maintained. Helpful staff.

Fantastic experience: Good facilities

Fantastic experience: Quiet and well equipped.

Fantastic experience: Decent gym gets busy at peak times though.