Central Park Leisure Centre

Fantastic experience: Gym, swimming, sauna, steam, jacuzzi, shower room, and washroom. Everything is fine and at good price.

Negative experience: Been coming here for YEARS since early 2017 and it’s just getting from bad to worst. They’ve put in new systems, so if you book your sauna and steam and don’t check in at ONLY the front turnstiles at the entrance your not checked in as attended. So if like me, you don’t know exactly what time you plan to sauna and steam, and like me you do your work out and book it while your in there training, if some how you forget to tap in at the front desk again before leaving you’ll be charged a ‘no show fee’. Even doe you must scan to get in the sauna and steam room now (that scanner doesn’t pick you up as attended) and even doe they come in and MANUALLY check to see who’s in there (this also doesn’t count as checked in) if you still forget to check in on the way out which a lot of people do. You’ll be fined. I’ve done it several times and a lot of staff know me and 9 times out of 10 they will say “yeah I see you yesterday I know you was in no problem I’ll remove the charges” but today, one of the managers ‘Dan’ even doe I explained I was in and there’s several staff that can vouch for this & I was also checked of the manual register. He still decided to “put a note on my record” saying I have been warned and will not be let of again. Absolutely pathetic. Been going here almost 10 years now and today is the first time I’ve considered changing gyms, it’s such a disgusting way to get extra money out of people. I understand they want to keep people from booking sessions and not showing up and wasting spaces, but what’s the point of scanning the doors to get in if that scanner doesn’t pick up your attendance, what’s the point of staff coming in every hour and taking our names if that doesn’t count as an attendance check and we still get charged if we don’t scan again on our way out the main entrance. It’s disgraceful, I’ve heard so many members talking about how this place has gone down hill and locating other gyms and I don’t blame them. SORT IT OUT!!

Negative experience: It should be their responsibility to do regular check ups about the staff who they are hired. My child passed her stage one state and got to the next level. She got Michelle for new swim instructor. She is such a frustrated person with anger controlling problems. Shouldn’t be allowed around children at all. The way how she treated and sweared and shouted on my 5 year old was unacceptable. Also as my complaint not been held on the right way against Michelle. Actually no one cared about just until I went there. I got a phone number for update regarding this swimming instructor but the phone never been picked up and not answers for my voicemails. My daughter loved swimming and learn to swim , now she’s is terrified since and still mentions how that instructor was feeling at her. It’s been 2 months since the incident.

Negative experience: So poor

Negative experience: Absolute clowns running this place. Wouldn’t last two minutes in a privately run leisure facility. Do not answer enquiries. Receptionists about as helpful as a chocolate fire guard. Swimming bookings are a joke, including life guards on duty. Wouldn’t trust them to save anyone, to busy chatting.

Fantastic experience: Love this centre the staff are very helpful and friendly always clean and tidy too

Negative experience: Centre is reasonable with good swimming instructors but they also employe Michelle as a Swim instructor. Her constant shouting of kids as young as 5 is totally unacceptable. How many kids need to cry or change instructors before the Centre controls her anger management issues.

Negative experience: The site is in terrible condition, and management seems indifferent. Jan and Lena are the worst swimming instructors I've ever encountered.

Fantastic experience: Very good facilities at an excellent price.

Fantastic experience: A friendly little place for the community.

Fantastic experience: Absolutely loved it here and so did my cousins x we had the best time ever no problems and no difficulties with the staff whatsoever x Thank u everyone active !

Fantastic experience: Excellent place of leisure activities for local community

Fantastic experience: Jo in reception team super friendly and smiley ☺️

Fantastic experience: Good workout nice equipment lovely, troublesome access control system, this is what happens when you try fixing something that wasn't broken.

Positive experience: Very good value, a gym that includes a hot tub, steam.and sauna. The only issue I have is that the gym is always very busy.

Negative experience: Staff unhelpful rip me off with my membership and facilities and not very good

Negative experience: Back for swimming lessons yesterday. Totally disappointed that people are walking around the pools in their shoes, a child riding his scooter, also someone with a buggy. What is happening to Harold Hill? The customers health should be prioritized. The prices are increased every year, and the quality of service provided does not reflect that. Bad management. Please provide overshoes or inform your customers to bring a change of shoes, as I did. Please consider everyone's health. I wonder how are you allowed to operate in this conditions. Many thanks.

Fantastic experience: Went over 50s swimming today 23/04/24. Lady on reception was so helpful (thank you) and I had a lovely chilled swim xx

Negative experience: On the website says 8-21pm at weekends. If you go train in the gym after 8pm they tell you its gonna close. During the week its 6-22 but you can stay at the gym until 22. So during the week you can stay until closing. During weekends you're not allowed. This need to be rectified and it's not correct. I'm paying to use the facilities until a certain time and 1 hour is being taken off!!

Negative experience: Gym is always overcrowded, weights on the floor never re racked, never see staff unless they're hanging around chatting to one another. The gym has just had a refurb and already things look tired and filthy. I've always had gripes with the toilet and spa facility, always dirty and the changing rooms are vile. Toilets are always out of toilet roll, soap dispensers broken off of the wall, sinks full of hair and the showers are never hot enough and continue for the last few years to have drain flies, these used to be very apparent in the sauna room, but I didn't see any last time i attended. I have spoken with management here and he seems to not care at all. I asked for head office details to further my complaint and was refused them.

Fantastic experience: I love my swim and sauna days because the people I meet there are sociable we all respect each others exercise time

Negative experience: FIX THE SHOWERS IN THE HEALTH SUITE. WHAT ARE WE PAYING ALL THIS MONEY FOR!

Negative experience: You'd think for the price there charging monthly & annually simple things like the health suite showers would work properly. One thing after another with this place. First we put up with maggots/worms in the steam room for basically a year, now we can't get proper running showers.

Positive experience: Water in the swimming pool too cold heating needs to be turned up. Nice showers and changing rooms.

Negative experience: Reception staff are awful- not welcoming at all and not receptive.. No smile, rude when asked a simple question like they wish they weren't there! 0* for reception staff!!!!!!

Negative experience: Kids swimming lessons keep on being cancelled, 2 lessons in a row been cancelled already. First time they even didn't call me to let me know about it being cancelled, wasted a journey. Apparently they printed the sheet with contacts of that lesson's atendees and my phone number was in another line so it didn't show up on the list. Eeermm, what about logging in your system and checking the contact numbers on your system?

Positive experience: Big venue, but not for me, as as all areas has gates with scanner, which you need to have your phone with you even at the sauna, this being a issue for me as i want my phone in my locker during spa times.

Fantastic experience: A warm welcome awaits all visitors at this centre. It has an ample car park, although it does get busy in the evenings. It has recently had a refurbishment in the gym, introducing new equipment and updating all out of date machines. Due to a large number of members not being able to get into classes, management decided to use the large hall, which has allowed classes to run with 54 members attending these busy classes which are in demand. It is great to see that management at this centre take a proactive approach in the need to make changes for the better but, most importantly, accommodate their members. There is a large swimming pool and a children's pool too, a sauna and tennis courts outside and badminton courts inside, a great RPM studio, and they have started Box Fitness due to a high demand for this class and is doing very well. They have great instructors here who are happy to help you with any queries or assist you with your fitness.

Negative experience: had to switch my gym to here after my previous one was shuttered. in terms of equipment this place is great, lots of shiny new barbells, dumbbbells and machines to use. unfortunately though it is insanely busy at all times. by far the busiest gym I've been to. there are also groups of children wandering around who treat the gym as a place to socialise rather than workout and the staff are apparently okay with this. it gets so busy it feels like you're working out in the middle of piccadilly circus. be warned if you don't deal with crowds very well

Fantastic experience: Great staff, friendly and efficient. Shout out to Mark.

Negative experience: Changing rooms really not ideal for a parent and baby at all, didn't seem clean and was a sewage smell. During baby pool swim session, staff would not allow use of any pool equipment such as floats which was very disappointing.

Positive experience: Not bad but way too busy most of the time

Negative experience: - Great staff - Unfortunately equipment takes 6-8 month to fix. Currently hamstring curls is broken since Jan/Feb 2023 - It always busy. Wish they think about opening earlier and closing later to meet current demand of over populated area - Expensive gym compared to others down the road which offer a bit more and are 24hr! - Not cleanest gym. Always beard trimming in the sink of men’s locker room, toilet always blocked and just always smells unpleasant. Bins is positioned next to water fountain. Gym needs serious investment into new equipment and overall rethink. If not they should sell up to a brand that can do better job. Edit: In fairness to Central Park Gym they have now upgraded the equipment and is awesome. Changing room could do with facelift as it's still unpleastant.

Positive experience: This Everyone Active leisure centre provides a fully equipped gym, a separate weights area, a full size swimming pool, and a sauna. The reception staff could be more helpful. Car parking provided.

Positive experience: All good ,,, plunge pool not open with the sauna today

Negative experience: The swimming and sauna facilities are disgusting. The swimming pool always has a lot of sand at the bottom, which is clearly never cleaned. The spa is always over booked so don't expect to actually use the sauna, steam room or jacuzzi. That's if the jacuzzi is even working. And they allow people in tracksuit bottoms and trainer's in the spa, so expect mud to be walked through

Negative experience: Poor experience. Reception were beyond unhelpful and palmed me off to the membership team who gave me different information and sent me back to reception, only to be given the same ‘computer says no’ attitude. Only wanted to pay train as a guest but you have to register as a guest at least 24 hours in advance. Only gym I’ve seen that doesn’t allow walk in guest passes without 24 hours notice - the membership team seemingly don’t know this to be the case either. Waste of time and poor staff attitudes.

Negative experience: I have to write an honest review. Unfortunately, this leisure centre has quite a few issues that needs to be addressed. First of all it's overcrowded and there is unlimited number of membership being sold. As a result, many times you can hardly find an empty locker and those that are empty are broken for ages without anyone fixing it. Since it's so busy, my impression is that they can't catch up with cleaning. Lockers are also very small and full of dirt and debris. Secondly, there is always something broken whether it's jacuzzi (out of order almost every other week), some showers or toilets not working constatly. Thirdly, steam sauna is full of drain worms which are everywhere and as I spoke to some customers they mentioned it's been there for years. The centre staff says that they've been trying to get rid of it but it never worked. (Maybe it's related to regular cleaning?) At least I mentioned it so you have the information. Swimming pool is full of debris and some sort of sand is all over the bottom. At least, they could add more sand so it feels like a sea. :-D Overall, it's very busy and messy. Also the system of booking is funny, because I usually book a swimming pool session, but then I always get an email about not attending the session, even though there is only one gate where I tap my card and I always do it, otherwise I can't get in. Doors to sauna and pool are working only on 40% both ways, cause they are broken most of the time.

Negative experience: Gym is filthy, everything is falling to pieces, plates all over the floor, very piece of equipment needs a good clean like the whole place tbh.

Negative experience: The quality of the water is disgusting!! It’s so full of chlorine that my child is constantly coughing when swimming at this centre. While waiting for him to finish my eyes are literally stinging from all the chemicals in the air!

Negative experience: Badminton courts OK, however the only changing facilities are adjoined to the swimming pool and there are no appropriate facilities to shower if you have not got a swimming costume! I am NOT going to walk across a changing room in full view of children swimming in just a towel. If I have a smaller than planned towel it's not worth being done for indecent exposure! 1h 20 minutes going home sweaty.

Negative experience: Rubbish centre. Horrible & rude staff. My kids loved swimming but just because of some silly and very unprofessional swimming teachers, they are now scared to go for their swimming lessons. Michael is specially one of the very unprofessional teacher. Everyone active should not appoint her in any of their centres. She even dont know how to talk with the kids. At this age she should take rest. No point of talking to swimming manager liane as well. She is always busy (god knows where) never ever helped in any situation. I have wasted my money on them. Rubbish service…dirty & filthy pools.

Negative experience: You can tell what kind of establishment they are running here!! There's reviews on here from 4 years ago and not one member of staff has replied to any of them. This place sucks and so do the receptionist. So, today I booked in my two boys and myself for swimming. I called in to make reserve a place for 14:30. I had asked the lady over the phone if they sell swim shorts the lady said yes. I did pop to tescos on the way but hey had none so I arrived in good spirits to be told the swim shorts cost is £26 now I'm not short of money but £26 is frankly its day-light=robbery. I asked if I could get my money back for my swim to be told by the very quietly spoken supervisor they can only move my session to another day. What is going on here! Where is your sence of community. What a pity as I had high hopes of joining my two sons for a swim.

Fantastic experience: Great gym been coming here ever since I started working out, love it

Fantastic experience: Middle aged female. Great gym and classes. I did spin, legs bums and tums and a gym session. Teachers are very professional and it us a welcoming atmosphere for all age groups.

Negative experience: Love swimming, but this pool is disgustingly dirty, water is cloudy, debris floating in the water. The tiles around the edge of the pool have ground in dirt. The showers leak from the pipe work. Feel like I’m going to catch something from just being there! Such a shame.

Fantastic experience: Great Centre. Friendly staff and clean facilities. Easy to use on line booking system.

Negative experience: The receptionist attitudes disgusting .. and during classes I could see girls everywhere doing weights in body pump with the wrong technique!!! And could do serious back injury …. The instructor was more worried about cleaning up the mess and talking to us like little kids at school we’re paying to come to gym !!!!!

Negative experience: I have been to this pool twice with my kids.Very clean and the staff is nice but the baby pool is very cold. After 20 minutes I had to go with my 1 year old. He was already shaking and his lips were blue.

Fantastic experience: i like the lessons that they do

Negative experience: I have rung the reception desk every day this week at different times of the day to try and get through to the office and I have been waiting for a minimum of 15 minutes every day and no-one has picked up the phone. On one occasion the phone was picked up and then I was hung up on.

Positive experience: Lovely centre. 99% of staff friendly and helpful. Reception extremely helpful with complex problems. Clean changing rooms. Sad no steam and have to pre book everything but thats covids fault

Fantastic experience: Lovely staff, so helpful. Good gym, got a lot of equipment. Classes are very good with good instructors. Currently updating the changing rooms, now selling food and drinks in reception which is helpful.

Positive experience: All good but in sauna some are things not working properly but you have to pay full amount and cleaning things ok ok not good not bad but still alright.

Fantastic experience: Nice experience

Positive experience: Very good place. Lots os activities and it is clean

Positive experience: Very clean spa still not working

Negative experience: Nearly 20 mins waiting for them to take a call being number 1 just to ask a question gave up in the end

Negative experience: Think the reception staff need to be fired and hire other people was on the phone for 40mins and was caller number 1 and no one bothered to pick up this is disgusting and unprofessional will not even bother in the future.. Will also be making a complaint absolutely useless people

Positive experience: 5* for gym and staff. 0* for reception staff. They are absolutely useless. I haven’t had any emails or phone calls answered, ever. Reception is pretty much non existent when not contacting them in person.

Fantastic experience: I have loved going back to the gym & we have been really impressed with the covid precautions that have been put in place. Tbh being able to book the time slots is great, as someone who is very insecure about my level of fitness & bodyshape I like to be able to attend the gym when it's not too busy. The staff are always on hand to help out & are very friendly & approachable if you need advice.

Positive experience: Gone downhill recently Half the lights don't work in the class studio Toilets need a major re vamp Whole place just needs a clean in general Staff are helpful and friendly .

Positive experience: I have been to this place only a handful of times so far for badminton, however the staff are polite and professional and the Leisure Center for it size is well equipped. You will find something to do here forsure.

Positive experience: Its ok

Fantastic experience: It can be better if they open the doors from changing rooms to health suite.

Fantastic experience: Gym, Swimming pool, classes... Well maintained gym equipment, majority of the time not too overcrowded. Gym visits can be booked through the app which also shows you how many places are remaining so you can gauge how busy it will be. Relaxed atmosphere, personal trainers available for those who need them, friendly crowd.

Positive experience: Pretty good I go 4 times a weeks

Fantastic experience: First time back and the staff are nice and I feel safe

Fantastic experience: Very covid safe all staff ensuring equipment is clean and safe. All members behaved corectly and social distanced.

Fantastic experience: First time here, staff are friendly. Great facilities

Positive experience: Great people Great place

Negative experience: If you go at peak hours forget it, you can even park. I do mostly weights and a bit of cardio and is a nightmare. You have to use this gym mostly off peak. Staff is a hit and missed some are ok and others just shocking. The need to make this gym bigger it had already surpass capacity..the changing room need attention also.

Negative experience: At the gym, ladies toilets/ changing rooms always smell of drainage. Only 2 changing cubicles so need to wait. Showers are absolutely disgusting, dirty floor... toilet water splash has been broke for last last couple months and no one on rush to fix it! So sad but is getting worse and worse! Stuff very welcome and friendly!

Positive experience: Gets really busy in the gym to the point where you're queuing up to use machines, benches, equipment or cable attachments. There are 2 weight areas in the gym so it's a constant struggle to find what you're looking for and end up effecting your workout routine. Other than this, they're missing a glute ham raise, back extension, hip thrust machine, calf raise machine, reverse fly machine etc.

Negative experience: Gym equipment is ok but not very clean some members of staff in the gym very helpful whereas others sat on phones not acknowledging customers who pay their wages.Parking is a joke same cars parked in disabled parking spaces no badges cars parked in loading bays and using facilities! car park no control whatsoever from management or staff.

Negative experience: Staff are a complete joke. No help what so ever. I got more sense out of my eight year old child whos iq is double of the lady behind the desk !!!!

Fantastic experience: We booked a swimming pool party for our 9 year old. They absolutely loved it including the adults that got in the pool with a few of the younger ones. The staff are brilliant. Parking is available. You get use of the studio for your party and cake cutting after the hour in the pool. Separate use of changing room which is locked so u can leave all your clothes etc in there. Very positive experience for us and would definitely book again. Thank u very much to everyone that helped and was part of making our day brilliant.

Negative experience: Not enough time in pool I feel like I need 2-5pm in the pool and I can’t even get that now days.

Fantastic experience: this place is very good got all the facilities you need, friendly people and big car park also open very long hours right from early untill late 100% recommend

Positive experience: Good facilities

Fantastic experience: Good facilities, helpful front desk.. thanks Elaine

Fantastic experience: Great gym

Positive experience: Afraid ok. not very clean in changing rooms. Not all lockers work and locker keys lost their numbers so you can't see numbers on them. Staff at reception not very helpful bit rude.

Fantastic experience: Plenty of parking space, clean facilities.

Fantastic experience: Much improved with the new gym extension

Positive experience: Good facilities and nice pool. Would have been a 5-star but the staff do nothing about the people that stand either end of the pool talking during swim fitness and getting in the swimmers way

Negative experience: The worst customer service ever. I have got a place for swimming lessons for my kids but when I came for the lesson my child’s name was not in the register. I went to customer service but they could not help me, so they sent me to another person who was busy with another customer, meanwhile 30 mins was gone. I went out in tears. I will never came back for this leisure centre ever again, even if it’s two minutes away from my house!

Positive experience: Well equipped leisure centre that provides services to its community.

Fantastic experience: Love To Go To This Place With Friends And Family And My Mum Loves To Go To The Gym There. It's Always A Blast With Quite A Low Price Too For How Long You Can Stay In The Pool

Positive experience: Good gym. Studio for classes needs abit of work. The steps also need cleaning that are used in the classes

Positive experience: Swimming plus steam, sauna and Jacuzzi. Very relaxing. Nice place.

Positive experience: Gym very friendly suitable for all

Fantastic experience: Central park is the best place to go if you want to do swimming or use the gym. The gym is fully equipped with everything you might need.

Negative experience: I am actually writing this review in the gym car park as I had to leave the gym because it's so much over crowded. I couldn't find any machine free. It has a decent cardio area where you might find some free machines if you are lucky. But the gym area is absolutely nightmare . Avoid if you are looking to do some weight training . Pool is always overcrowded and dirty. I wish I didn't spent my money. Please note I don't normally write reviews but this time I felt like I had to as I am very angry.

Positive experience: Kids enjoyed themselves. It took a while to actually get into the changing rooms as only 1 member of staff on reception desk. Annoyingly only 2 family changing rooms which again makes everything take longer. The kids had a good time though.

Positive experience: Lovely place to fulfill all the sports needs. has a big Gym, plenty of group execrices, Zumba, badminton Court, Big swimming pool, Sauna, Jacuzzi, Steam room. I am a member since 2014. They went a super makeover recently and renovated with huge investment and it looks more elegant and classy. You will see many people with no sense of hygiene in the wet area using Sauna, Jacuzzi and Steam room and spitting everywhere or using personal music or applying soap and rubbing their bodies. They need to act on this and make sure their bonafide customers do not turn away seeing this.

Negative experience: Good value for money, but my god, guys, do you EVER clean that pool?? I've never seen so much sand, plasters, hair bands and god knows what else floating at the bottom. Swallowed a little bit of water by mistake and thought I am not going to survive.. Showers are broken - one supplies freezing cold water, another one has taps completely gone off the wall.. Not the most pleasant experience.

Fantastic experience: Good place to workout. It is getting a makeover August 2023. Bigger and better equipment to use.

Positive experience: Place is klm ain't got no downside unless your swimming, there are booths but no separate changing room for men and women

Positive experience: A little dirty, staff are nice but as it is a local authority leisure centre the staff lack the get up and go with regards to turning repairs around but with that being said it does the job