Virgin Active

Fantastic experience: A friendly gym with good atmosphere and staff who go the extra mile for you

Fantastic experience: I love all the different classes that the gym provides. I attend everyday and I do a range of classes. I also make sure I do a gentle class like Yoga. All the instructors are very good and they make in fun and enjoyable for everyone and they give lots of encouragement when you want to stop.

Fantastic experience: In general I would say that Virgin is good value for money with plenty of different classes for all different abilities. The Gym is clean and has all of the things that you would normally find. I generally go to Aqua aerobics and use the pool and spa area which compared to some other places are better with plenty of classes, although you do need to book well in advance

Fantastic experience: Been using this gym for 5 years. No place I’d rather go

Fantastic experience: Was apprehensive about joining a big gym having been a member at a smaller local gym for years but have to say it’s different class The trainers aren’t just shouty pushing everyone beyond their max they are professional coaches and very good as well Classes galore for all levels Casey (strength & conditioning) Gary (Move Club & Pilates) and Karen (Yoga) all deserve a name check for their ability, professionalism and approach Discounted rates for Blue Light members helps massively to make it more worthwhile BZ guys it’s a great job

Fantastic experience: Great visit at Virgin Thundersley pool temperature was lovely really nice staff & cleaners are so good

Fantastic experience: A very nice place

Negative experience: I will be moving gyms next month One of the most expensive gyms in the area, they are always trying to increase their prices as well. They charge so much money yet everything is so out dated. The machines and equipment are so old. They need to put some serious investment into the gym. There are gyms that are charging less than half of virgin that have so much more brand new advanced equipment. I don't wanna sound entitled but so many people at the gym is a weirdo. Skinny broccoli heads standing in groups of 5 round machines gooning at everyone whilst staring at their phones. The sauna is nice when it works but its also just a breeding ground for creepy old men to stare at woman which happens on a daily basis. Changing rooms is full of old non*es who get naked in front of young boys and make strange noises. Oh yh i forgot i have found so much black mold everywhere in the spa area

Negative experience: This gym is actually shocking. First off apart from David Lloyd its one of the most expensive in the area. ALL the machines in the gym are extremely outdated and some are always broken. I actually remember my school gym having better equipment. There is a huge problem with membership numbers, because the place is sometimes packed to the point you cant actually use anything. Yes i know its a gym and it gets busy but sometimes its unusable. There is no actual care about who enters the gym. Literally saw about 4 gypsies jump over the barrier to get in the other day and the staff saw it but didn't even acknowledge it. Gym is full of teenagers who stand in groups of 5 around a machine just staring at their phones and staring at everyone else Spa is pretty decent (when it actually works) It seems like most of the time either the steam room or sauna is broken. You'd think for a multi billion dollar company they could sort out these things but nope.

Negative experience: Shocking for anyone who actually wants to work out - at times it’s impossible. The same equipment has been here for 16 years, I used to come here in college. So I know exactly what it was like and it’s barely changed. Always broken too. Very expensive compared to other gyms locally. Not the cleanest. Waaaaay over subscribed and let a load of idiots join who just sit on their phone with their hoods up. Staff are alright but they have pathetic rules like: you can’t use the equipment near the classes if the classes are on. So say goodbye to rowers and ski erg if a class is on because even if they aren’t using that equipment - I was told by the person taking the class I can’t use it. Prices go up every year. And they justify it by telling you they’ve built a restaurant … that you have to pay for. Honestly… for £90+ a month it’s a waste of money if you actually work out or have any fitness goals… this isn’t the gym for you. Classes are rubbish too nowhere near as intense as you need to see any kind of meaningful change. All brand . No substance.

Positive experience: Only go coz can't afford D Lloyd any more. Swimming pool always busy. Spa area quite good. Really tight with passes and no lowered sub for people having medical treatment

Positive experience: Virgin Thundersley is so much more than a gym. The crèche is outstanding and has been a god send for me whilst on maternity leave. The swimming pool and spa area are basic but good. The changing room facilities could do with being updated, particularly the family room where there is limited space and changing facilities. Probably best not to get me started on the limited child parking spaces which are also no larger than a normal space! The cafe has a vast menu and is a lovely place to unwind. That said the coffee is ridiculously expensive and does taste like it’s come from a vending machine (although it is proper barista coffee you just wouldn’t think it!). The staff throughout the gym are excellent, super helpful and always a joyous.

Negative experience: They never answer the phone, I sent an email over a month or two ago to enquire about the crèche and was ignored. Now you want to say it’s centralised calls. Okay It’s all good tho somewhere else got the business ‍♀️

Negative experience: Awful gym customer service is non existent the sauna area is over crowded and dirty the gym itself has no where near enough equipment and during busy times you can't use hardly anything total waste of money AVOID

Fantastic experience: Great service and amazing facilities.

Positive experience: A lovely wellness centre with Steam room,sauna, jacuzzi etc. Has a cafe, a warm swimming pool 1.2m the entire length,a well kitted out kiddie pool, studios and gym floor, all very spacious and a beautiful crèche. Loses one star because to use the crèche your baby needs a membership at £13pm plus an additional £5.65 per hour. So, If you wanted to use the gym 5 days a week for 1hr, you would pay roughly £133pm for your child on top of your own membership. At the very least, a mother who wants to get fit during off-peak times would pay £192pm thereabouts. Definitely not universally affordable.

Positive experience: I have been going to this gym regularly for 3 years. The trainers and staff are all lovely. However since it has changed hands I have had nothing but trouble with the new app. The booking system needs to be addressed as if you are on the waitlist you can suddenly be in a class in the middle of the night or early hours and this is not accounted for if a class is missed. Also since the changeover and new membership card the app has not registered my visits. For weeks now I have been getting one attendance tick instead of 4! hence no rewards and now I seem to be blocked for non attendance when I have not missed all the classes I've been told I have missed. A lot of classes have been cancelled early morning and therefore it is impossible to actually get in a class! Hence I have been told I cannot book anything until 21st December which mean there is no chance of getting anything for the following week either, I have tried speaking to someone to get the blocked removed but all I'm told is the blocking cannot be removed. I do not pay a membership for just a pool and some weights I could get this way cheaper elsewhere!. It is a shame that it has come to this I feel that I now have to look for another gym.

Positive experience: I had to freeze my membership due to a fall. My physio says I can now use the gym. Tried calling to unfreeze, not able to speak to anyone. Went to membership support on website, wrote what I need to happen but the return messages just keep referring to me freezing the membership. Wasted 20 minutes trying to resolve!!!! Not impressed. The fall happened just after I joined so I haven't even used the gym yet!!!!! Is this what communication is going to be like moving forwards?

Fantastic experience: Good gym with a swimming pool and sauna.

Negative experience: In desperate need of a refresh and to give back to the members with some decent equipment

Negative experience: Sauna was closed for 2 weeks (the only real reason i have a membership) and customer service weren’t interested in making even a token gesture by way of apology/compensation except for free guest passes. It feels really complacent and I don’t feel valued as a customer. I’ve frozen my membership and am not sure yet whether i’ll return.

Fantastic experience: I have bean a member for 18 months and joined to use the pool as I am extremely overweight and have to force myself to exercise .. due to a recent injury I have not been able to use the pool for 2 months so I finally plucked up the courage to face the gym .. last week I had my induction with Sophie and today I had my first PT session with her, a discounted gift from Virgin Active that I had not used till now … I had a good intro and first session with Sophie today, who has taken the time to understand my weight and health issues and my nerves in entering a gym at 23 stone to face my fears .. the session was hard but I did it and many people don’t understand the battle overweight people deal with on a daily basis, it’s not about just being lazy and greedy .. it’s a mental and physical thing/block as well as a food addiction and it’s hard to actually face your demons and take steps to change your life… my review is to thank the staff on my ‘journey’ so far at Virgin Active Thundersley, Maisie for helping me register with the new App today as I was even struggling with that! Sophie for being an absolute delight, very endearing and sincere about wanting to help me through my mental and fitness barriers .. and Will on reception for being so kind to me as I left, congratulating me on just turning up and getting through the session .. .. your team are a credit to you … I am so grateful for the welcome I have received into the gym that I was so fearful of .. Thankyou Virgin Active Thundersley .. from a very grateful member

Positive experience: Will use again and again, I am a member

Fantastic experience: Friendly staff, great classes, gym good, pool very good. Wish there was an outside pool but very happy with everything else. Feel really comfortable attending

Fantastic experience: Lots of different classes to choose from. Friendly staff

Negative experience: Shocking Gym old equipment overcrowded do not recommend needs a complete refurbishment absolute shocking dirty place

Negative experience: £70 a month for a gross dirty run down gym and pool area. You must be joking! There are SO many other gyms nearby at literally half the price for way better equipment AVOID

Negative experience: Most disrespectful rude staff members i have met in my life. Facilitys are also rundown dirty and broken worst experience ever.DO NOT GO TO THIS GYM!! Waste of money

Fantastic experience: The new restaurant Kauai is excellent. My kids just had the cheeseburger and the avocado and steak salad. They were really healthy and delicious.

Fantastic experience: Very helpful and understanding

Fantastic experience: Joined yesterday

Negative experience: Extremely grubby, needs a major refurb. Charging top dollar for a local gym with outdated equipment in a completely run down environment - there was a used sanitary towel left in the shower a few weeks ago! You come out feeling dirtier than before you went in which completely defeats the object of a refreshing sauna, steam and swim. Recently cancelled my entire family’s membership!

Negative experience: After being told day passes were available and the website saying I’d be able to I was told on arrival I could not use a day pass unless with a current member. (I don’t know any members) How am I supposed to know if I want to pay £70 a month for facilities I don’t know are any good. As someone who suffers with anxiety and social anxiety Id have liked to see if I felt comfortable using the facilities before being charged 70 quid to use them. No alternative presented and staff couldn’t have been less helpful.

Negative experience: I am extremely disappointed with virgin. Members were informed in December 2023 that Zumba was changing to Dance. I was open to a change as I would still be able to dance. After the first class, i spoke to the teacher and the group exercise manager with a few other members. I said she was a fantastic dancer, but the majority of the members in the class were not at her level of experience and were visibly struggling in the class. During this class I witnessed at least 3 people walk out and 1 crying because of the difficulty. I suggested that she start by making the dances and moves simpler and once people started to pick this up she could gradually increase the difficulty. I pointed out that the members had gone from 1 style of dance to being shown 5-6 different styles of dance in 1 x 45 minute session which, in addition to the difficulty of the moves, was causing them to become overwhelmed. The manager was defensive in her comments but the teacher listened to my feedback which was evident in her future classes. Following some more negative feedback from members, a meeting was arranged with Anthony Thompson on 17/02/24. This meeting took place and lasted 3 hours with a number of members present. They took all of our names for their records and to email us after the meeting to keep us informed. During the meeting it was explained that the reason for the change from Zumba to Dance was that it was under the umbrella of Les Mills (something I have researched and have still found nothing to support this), that they were also planning to change Body Pump and Boxing and the plan was to invest in Pilates with the eventual aim of offering Reformer Pilates as it is what is "current and popular". We were assured on several occasions that this was not a tick box exercise and that we would be emailed in a few weeks. We were also assured that this was not a money making scheme, but to be able to bring DANCE under the "virgin umbrella to have more ownership of the product". Assurances were given that they were actively recruiting candidates to teach dance. It was also explained during the meeting that virgin would be changing the music licence and that the Zumba instructors had been given the opportunity to pay for and attend the DANCE course so that they could continue to teach with virgin. After a number of instructors had attended this course, the music was changed, meaning that for some of the instructors, this course was once again just a tick-box and money-making scheme, as they were no longer able to perform their normal routines to the current very questionable music. It's now almost 4 months later and to date there has been no noticeable progress: no evening or weekend classes and still no contact from management after the meeting. On 12/03/2024, while dance was still running, and with the latest assurances from Anthony, an email was sent out to all members saying to sign up for 12 months and get £100 credit and lock in our current memberships or risk the price going up by over 20%. At this stage I locked in. Shortly after this, all dance classes except 1 day time class were cancelled. I joined for the variety of classes on offer, but particularly for dance. This was expressed on my first visit when the membership was discussed with the sales assistant, having visited and compared 5 gyms and chose virgin because of the amount and variety of classes. My first year at virgin due to the Zumba classes were the highlight of my week. I feel completely lied to and betrayed, tricked into signing up for a 12 month membership when the cost of living means I cannot afford to pay for additional dance classes outside of my membership. When my 12 month membership runs out I will cancel. I am aware of a number of people who have cancelled due to these changes. It's a shame that the happiness of its members is not a consideration for the Virgin Active and although they said it's not a money making scheme, actions speak louder than words.

Fantastic experience: Friendly great place to exercise

Positive experience: All the staff are great always willing to help and listen the gym is spacious enough with all equipment you would need, swimming pool and spa are good and locker room/showers are ok unfortunately my only real downside is actually down to a minority of club members/non members with cleanliness leaving used earbuds on floor empty bottles sometimes not empty even underwear just a lack of respect and pure laziness there is bins provided so no reason for it I understand the staff cleaners can’t be everywhere and Toby i believe is one of the cleaning team is a great guy always bang on with his duties maybe a generic email to all members reminding them of basic house rules would be an advantage… also the app is quite good lots of info etc,

Positive experience: It's ok. The space is good, the pool is nice but so many of the machines are as old as the gym itself. Every visit lots the treads etc are out of action and the fans, TV etc c in most of them don't work at all. If you are paying for a premium gym those things need to be much better. Ok but could be much better.

Positive experience: I'm a member and the gym and facilities are "ok" A few things falling off the walls and looking a little tired. Sauna is out of action too often and the steam room is hit and miss. They need to stop big groups of non members coming in and totally disregarding any rules they try to have in place. However, the staff are always welcoming and generally the gym is clean.

Fantastic experience: Great place for gym lovers and people who just want to relax in a separate SPA room!

Fantastic experience: Love this gym - my happy place :) great swim classes for kids and available crèche gives me freedom to work out

Negative experience: DO NOT HAVE A MEMBERSHIP WITH THIS GYM!!!!! Openly letting criminals register to the gym and allowing them to break into lockers resulting in car/airpods/laptop/money and belongings all being stolen on their premises and refusing to give these thieves details so the police can get involved!!! Absolutely disgusting and incredibly unsafe!!!!!!

Negative experience: Wot a dump

Fantastic experience: One off the best around it has it all

Fantastic experience: So far, so very good. Very happy with Maisie who showed me around the facility and even more so with Gary Hobbs with whom I had a trial PT session. So much so, I've signed up for six sessions. So pleased that I've joined.

Negative experience: The Gym is dirty the place desperately needs A refurb the machines are never cleaned properly. The steam room is regularly out of action.

Fantastic experience: Nice spa Sunday

Fantastic experience: Loved it went as guest felt so much better

Positive experience: I have been a member since the gym opened and could do with a it of tlc bit overall a decent gym with good weights, plenty of classes, a pool and spa area.

Fantastic experience: Thundersley Virgin Active is a wonderful place, well run club, great facilities and staff, highly recommend

Positive experience: Needs a decent clean, steam room needs a deep clean and aromas replenished regularly. Good facilities in general.

Negative experience: Very poor. I left PureGym in Rayleigh and now I’m stuck here for the next 12 months. How are the facilities more aesthetically pleasing in a 29.99p/m PureGym than this Virgin Active one which 61.99 per month. This gym needs a serious refurbishment and fast. Looking at the Virgin Active Instagram, the London gyms look up to date… but why not this one? After browsing through the other reviews and seeing how some of the spa equipment sometimes isn’t in use is making me regret moving to this Virgin Active already. In hindsight I should’ve done a better job of going and having a look at the current quality of the gym because if I had, I would’ve just stayed at PureGym and went Runnymede Leisure Centre when I wanted a swim. All in all… VERY POOR!

Positive experience: I don't know if it's sure?

Negative experience: Meh- going downhill fast. Cleanliness, facilities, politics around the gym- steam room is constantly out of commission and smells like urine. The place is basically run by teenagers who don't really care about much. I had brand new towels stolen 3 times in a row at the spa and they couldn't care less.

Negative experience: Their customer service is none existent. They are very busy and it is rare to get on the equipment you want to use. After your contract agreement has finished you still can’t change it or sign up for any of the new deals they are doing.

Positive experience:

Fantastic experience: Been a member since it opened and although I think it’s time for an update in certain areas, I still think it’s the best local gym around for all the services it provides.

Fantastic experience: Virgin Active fitness center in Rayleigh is top notch. They have Gym, Swimming Pool, Sauna, Spa pool which in my opinion is my favorite.

Negative experience: One working Wattbike in the gym, loads of unused cross trainers and treadmills. I asked the team on reception if they have plans to get some more Wattbike's, or at least fix the broken one. Was told depending on funds, then they will purchase. So why the expensive monthly membership when the equipment is either broken or you have just one bike? Gym does have a tired feeling about it. One week later, both bikes are now broken. How many complaints by members does it take for Virgin to actually fix the 2 broken Wattbikes? Was told by another unhappy punter that there is actually 3 bikes, but 1 has been taken away to be fixed. Absolute shambles Swimming pool is very good

Fantastic experience: The classes alone are worth the membership, let alone the rest of the gym, pool and spa. Highly recommend

Fantastic experience: Good

Fantastic experience: Love the place.

Fantastic experience: Haven't quite joined up yet, but I probably will, very reasonable prices

Negative experience: After paying double what my local PureGym cost me, I expected a decent and modern gym, but the actual gym floor (weight training area) is full of old equipment that is either dirty or doesn't work properly. There is a lack of basic things like barbells clips (at busy times, which would be very cheap to buy more). Even the small plates (2.5kg especially) can be hard to get hold of. Needs more benches by the dumbbells, and the 3 or 4 that they have are always all in use even at the less busy times, but if you go on a busy evening it's basically impossible to get one! Lots of waiting around to use equipment. Could do with an additional one or two squat racks because these are always busy too. Couldn't find matching handles for the cable machine last time I went (again, such a cheap thing to buy more of), and the T-bar row section is damaged and closed off. Tried to use the Boditrax machine but that was broken too. As for cardio, there are a more than sufficient number of treadmills, bikes, etc., so this is good. The only positive is the pool area, spa and the changing room/showers. These are kept reasonably clean and are sufficiently large enough to accommodate everyone, and the sauna and steam room are good. Showers are also nice and warm and soap is provided, plus a cool machine to dry your swimming costume. Overall however I would not recommend as a serious gym for anyone doing weight training. It's more of a leisure centre, and all the money clearly goes towards the pool and cardio stuff only. It wouldn't cost much to make basic improvements the weights section, but it seems to be a low priority for Virgin Active. Happy to be contacted and share my feedback if management read this review.

Fantastic experience: Have just recently joined and so far so good great selection of machines in the gym and things to do Enjoy the swimming pool, steamroom and Jacuzzi staff friendly and a good atmosphere overall.

Positive experience: Parking with kids is not easy in the spaces provided.

Negative experience: This gym is seriously in need of a renovation! Charge the earth for a membership and the place is in total disrepair and filthy. The changing rooms are just horrid, always at least 1 toilet and sink broken, tiles falling off the wall. And not to mention all of the people that vape in the changing rooms. New up to date equipment is needed on the gym floor, as it’s either outdated or always broken. And I don’t even bother using the spa anymore as you will probably catch something in that water! Absolutely filthy! And at least one room in the spa is out of order at some point. Yet if you go to the Chelmsford virgin active it is a totally different experience! Nothing bad to say about Chelmsford, Virgin need to make an investment into renovating thundersley. Staff are really friendly and the place has everything you could need and always somewhere to park. Just needs investment :)

Fantastic experience: Just recently started at Virgin Active and all the staff are really friendly! As a beginner at the gym the instructors have been so patient with me and helped me work towards my goals! The classes are amazing and would recommend!!

Fantastic experience: Good Gym and good pool, staff and members also friendly

Fantastic experience: It has everything I need to focus on my fitness and well-being journey.

Negative experience: Been a member for the last 6 years and I can honestly say the whole place is getting to a point is disrepair. Everything needs a deep clean as the whole gym floor is dirty! The equipment needs to be updated as it’s heavily used and some is held together to tape. I did hear that this is one the most profitable Virgin gyms due to the amount of members, if this is the case you would think updates would be plenty. So a year after this review was left nothing has happened and the place has only got worse. Since this review was left the members have been told that the gym would be getting a complete refit, this date has now been pushed back indefinitely.

Negative experience: Rejoined after a couple years away. Really disappointed, its a state. Towel hooks fallen off the walls, door handles fallen off, electric doors not working for weeks (fixed now) sauna constantly "taking a break" broken. Its not been updated since day 1. Sky sports used to be on tv screens, so could watch football or sport whilst working out, the cafe doesnt stay open as much as it used to so cant always get a coffee after. The whole place needs an upgrade.

Fantastic experience: Great facilities

Positive experience: Unfortunately the spa is extremely cool and has been for the last 2 weeks yesterday spa was empty as too cold to sit in despite repeated complaints to staff the spa remains COLD the solarium has been out of order for 2 weeks no indication as to when this might be rectified or what the problem with this actually is

Fantastic experience: Recently joined this gym and I’m really enjoying it. The classes/instructors are all great, I haven’t had a bad experience with any of them. Gym and pool seem well maintained and it suits my needs.

Negative experience: Went last month with my boyfriend and told us that his membership would be cancelled after 1month because he didn’t want to pay after that. Now he’s been charged £50 again because he signed a contract which was monthly when they explained it would only be for 1 month. And they can’t even give the money back.

Fantastic experience: Huge pool and spa area. Plenty if space.

Positive experience: Expensive for no real reason...

Fantastic experience: Everything you need in a gym.

Negative experience: so dirty and old

Fantastic experience: Nice atmosphere could do with a revamp for what I pay a month but it's helped me get in shape

Positive experience: It’s ok but ……

Negative experience: Not happy Especially from the girl in the reception name Ella she's a very rude to customer

Positive experience: Really need to update the sauna area looking very tired.

Positive experience: New member here, staff very polite, gym clean but just desperately needs modernisation, facility upgrades and decent A/C.

Positive experience: Great venue but getting tired around the edges

Negative experience: Reiterate the pool situation. On top of our memberships I cannot afford swimming lessons for our children as well so whenever I take them swimming we have a tiny section of pool to move around in. Club V never has any spaces for when I'm working out and currently I've been trying to book my sons on to holiday camp for next week for the last 24 hrs and nobody ever answers the phone. When I asked if there was any normal availability for next week, just so I could use the gym, the lady laughed and said "no" like it was a stupid question. Remind me what I'm actually paying for??

Fantastic experience: An excellent gym and leisure centre. Very approachable and friendly staff. The spa is amazing but it is with huge regret and shame about the steam room which is constantly breaking down and even when it does work it is not very steamy at all. Lots of improvement is needed on the steam room - more steam is needed

Negative experience: I signed up purely for the kids club which I told them before joining as I have a young child. Go to book in- and there are no spaces. Completely pointless as cant work out with a five year old can I? There are swimming classes which mean you only get a fraction of the pool to swim in. Refused to cancel my membership and feel duped big time. Would not recommend.

Negative experience: Needs a thorough clean

Fantastic experience: Very nice and have a lot of equipment and areas and the staff and trainers are really nice and can help you with any problems or your workout

Negative experience: Rang new member number half a dozen times over a week , left hanging on phone for 20 mins plus , how can you run a business when you don’t talk to possible new members? , signed up to Pure Gym instead , no wonder they’re going bust

Positive experience: Felt quite confident here no real egos to deal with !

Positive experience: Facilities are well laid out and has everything you would want in a gym and leisure complex. It is in need of renovation which is long over due for the price of the membership.

Positive experience: Could do with a refurbish

Fantastic experience: Fabulous gym. Worth every penny. Great staff too.

Negative experience: The staff are very good but very disappointed when I joined 3 months ago was sold to on the idea of being able to use clearview gym Then getting a email to say you can only use the one gym now (mis-sold) told to talk to customer services did but they did not care

Negative experience: Pools always closed for maintenance. Beware that when you cancel Virgin active will continue to take your money and getting a refund is difficult. I am still chasing a refund for six weeks overcharged.

Fantastic experience: Very nice relaxing friendly

Positive experience: I received a text message on the evening of Tuesday, 5th October 2021, to say the showers at Thundersley Virgin Active were closed due to a boiler issue and there was no heating / hot water. The message did not mention the pools, though in hindsight I can see how they may have been affected to. Having heard nothing more and checking the app - which currently doesn't flag up / give notice of any problems with the pools - I walked down to the gym today (two days later) for a swim, only to find out that everything is still closed, including the pools, due to the ongoing boiler issue. A totally wasted journey and what do I pay my membership fee for, when no one can be bothered to update customers of an ongoing problem. How long will it take to fix this issue? Who knows as Virgin Active don't seem to care about keeping their customers updated. I appreciate that equipment breaks, but it's the lack of communication that's unacceptable, especially when the membership fees aren't cheap. A simple notice on the app would really help with an expectation of when this issue will be fixed. Sort it out Virgin Active Thundersley!

Fantastic experience: Really like going here. Very good value for money and they know what they're doing