Nuffield Health Crawley Central Fitness & Wellbeing Gym

Negative experience: This place really treated by terribly badly because although I joined July I was still.krpt awaiting the induction.coirse i was later told to attend agter a gast fir an hour lomg medical exactly whatvi felt eas an imtrusion on the privaceu of patients at a former centre venue of different gym.wjen i said thay i geltbthatbthe gresh young teenagers were not doctors and voild mot beloeve that this was tonhappen the manager daid i jad nerated her syaff but i only mentioned this by email.yo a never to be answering never to be seen manager untol.then Still Havent seen her butvwas accused twoce by email.of nerating syaff They realky are needing help.hereeand tunrened up gour times but no one had remembered

Positive experience: Looks like this Nuffield Gym will be closing in November 2023

Fantastic experience: Nice set of people. Loads of classes.Nice sized awimming pool.

Negative experience: After reading most of the reviews, most indicated management problems, with the problems indicated supported by the management's inept, useless customer support replies, "copy & paste response". Only 5 mins from the venue I was hoping to join. No chance.

Negative experience: Okay... Always something broken, incredibly busy ALL THE TIME. My main bone to pick is the classes that they teach on the gym floor, it takes up the entire centre of the gym and sometimes they decide to run classes alongside that take up the entire mat section... Not to mention that these classes take almost all of the 'lighter' dumbbells and kettlebells - Meaning that when you cant get on a machine, you can't even use the weights as they're all taken... The whole gym is extremely dated and doesn't have air conditioning.

Negative experience: Good location and staff are nice but a few annoying aspects of this gym that surely wouldn’t take much money for the owners to rectify. 1. Wifi doesn’t extend up to the actual gym area, which is a massive issue considering there is limited 4G coverage inside the bldg. it’s 2023…almost laughable situation to not be able to access internet when working out. 2. It’s warm and stuffy in there. You don’t get that pleasant “cool” feel you get in other gyms. I guess they are trying to save energy bills… 3. When equipment doesn’t work, it doesn’t work for a while 4. The sauna/steam room often seemed closed…I’ve stopped trying in there (maybe it’s open now). 5. The TVs have very poor reception lol…again almost like a 1990s gym.

Positive experience: A nice well established health club. Large with a decent sized pool. The staff give a community feel to the place which is nice and they are always happy to help. The only thing slightly negative is that it has stayed the same, look and feel wise for years and it's due a referb. The pool side is looking worn and showers could do with a spruse up. Recently closing down the jacuzzi has left a big gap in the pricing versus facilities available for members.

Fantastic experience: Nice and kind staff.I love being there with the kids,all the facilities are great and the changing room is so big and well maintained ,enough place for everyone.

Positive experience: Good gym in general, swimming pool is correct, lesson are pretty good Only regret is they close the spa pool definitely for economic reason but still ask us to pay the same amount for a service that we can’t use anymore. Not fair but management let me know that nothing will be done, unless give me the possibility to leave.

Fantastic experience: Very clean Gym, love it

Fantastic experience: Excellent customer service, very professional and friendly staff. A place where you can disconnect from the outside world. Would be great to enjoy the jacuzzi again.

Negative experience: Desperately requiring a major refresh, the gym is aging. Luke warm air circulating makes for a sweaty experience, some equipment broken for long periods, no Wi-Fi, no 4G reception, music playing out of distorted speakers that cannot be escaped due to lack of connectivity, shared parking with cinema is tough to park on school holidays and weekends. Often can’t find handles for the cables machines, is it that difficult to have a surplus?! Hot tub out of order for 6 months. Lockers require padlocks which is another pain. All in all if you’re looking for a 2005 experience then this gym suits you.

Negative experience: It’s not terrible but it’s not good either really, steam room hasn’t worked properly for months and is now closed. Jacuzzi not on until spring which is off considering how much it is for a monthly membership. Every time I go to the gym there is always something not working, staff work hard and I see them cleaning up a lot which is good, the location is good and can normally always park, just a real shame about the steam room and jacuzzi

Negative experience: Gym equipment is good when it's working, otherwise if something breaks here expect a 6 month wait for it to get fixed or never replaced. Constantly having to nag Kate the gym manager to get anything done is painful. Steam room is broken and jacuzzi closed but our memberships stays the same price. The changing rooms have been the same for 20 years, mould in the steam room and no one seems to care. Shame because when it was virgin the price was cheaper and exactly the same gym it is now. Apart from things would get fixed alot quicker. Great location and given 2 stars because if everything was in working order this place is great.

Positive experience: A really friendly clean gym, the staff polite and always helpful. There is however rather old kit and quite often a lack of items such as hand grips for the cable machines. There is also no WiFi upstairs which is really annoying as the phone signal is not great either. Pool great always parking available which is a great bonus for Crawley

Positive experience: Good location. Pool and changing rooms are always clean. Good staff and friendly atmosphere. Some reviews say it’s busy all the time which is 100% not true I’ve been at all times and mostly busy weekday evenings as with any gym. Not the biggest gym but a few racks/benches

Positive experience: No longer has a jacuzzi this sauna and steam room very crowded.

Negative experience: Spa facilities broken. Apparently due to costs, then why have my membership prices stayed the same and facilities being downgraded. Reconsidering being a member here. Steam Room is broken and Sauna doesn’t even get to temperature. Downhill

Negative experience: Lack of equipment and always busy. Rather frustrating. Wouldn't advise a contract either.

Positive experience: Good gym and better than 90% of other NH’s out there but I’m giving 3*, purely on my frustration that even after all this time they still don’t provide member wifi that covers the building (coffee area only). The building is a warehouse so you can’t get signal to stream music. So, unless your library is downloaded, you’ll be working out without your tunes. Since most members here stick religiously to international Chest Monday, Global Back Tuesday and Worldwide Shoulders Wednesday, a tip would be to train muscle groups on different days to these to get the best workout after work. In the daytime or morning, it’s much easier.

Negative experience: Awful place. Eloise is horrendous at her job. The manager ain’t got a clue when you make a complaint and then when you cancel you get an email 4 months later saying you owe £200! Hahaha honestly DO NOT WASTE YOUR MONEY HERE

Negative experience: Nice friendly staff but the gym is in terrible condition as a lot of machines are broken, also just two bench’s that are actually working order, very poor service comparing to what we get charged,

Negative experience: This is packed, any time, any day. You walk one step away from any equipment and somebody else takes it in the split of a second. Don't dare to go for water. Overcrowded. Very. Equipment is average, nothing fancy. parking is good. Pool as well.

Positive experience: This gym is well located, usually not to busy. The usual Mon-Wed at 5 can be crowded but most gyms are, the showers are always clean and the locker room is a good size. Only downside it’s very warm in the gym area, even if it’s quiet. Would give 5 stars if more equipment was available… the staff are very friendly.

Positive experience: Friendly staff, good equipment and nice facilities. The location is quite convenient and always appears to be quite busy. The atmosphere is great, especially at the busier times of day in the gym.

Fantastic experience: One of the best gyms I’ve been a member of. I would like to take this opportunity to express my gratitude towards Taylor at the reception for his outstanding customers service skills. Taylor is always calm, positive, polite, respectful, kind and most importantly, helpful. Thx Taylor! Secondly, I would like to say a big thank you to Aidan for keeping our changing room clean. I’ve always seen him doing something. He is just the right guy to get the job done in a professional manner. The others are too! Thank you Nuffield Health for your hard work and keeping your members happy, safe(with the covid19 measures you’ve taken during these times) This really proves you put your members at the heart of everything you do. I’m sure the management is strong too. Thank you everyone. Keep up the good work! Omar, A very happy member

Fantastic experience: Been coming to this gym for about a month mainly to swim. Best pool I've been to in quite a while. Lovely atmosphere and everyone I've met are very friendly.

Negative experience: Been on the phone for over half an hour long and no one answering!

Positive experience: Nice friendly staff. Great gym with good all round facilities. Best gym I've been to with good equipment, pool, steam, sauna, hot tub. Good clean changing rooms. Well recommended.

Negative experience: The staff were unwilling to make improvement after talking to them.

Negative experience: Terrible experience, was bullied in the entrance.

Fantastic experience: Had a free trail last week and I was very impressed with this gym and its facilities. The teacher for the body-building class was great and the staff were so friendly. Looking forward to starting my fitness journey here.

Fantastic experience: Clean gym and showers. Upgraded equipment.

Fantastic experience: I got membership for myself and family and we are very impressed with the services at Nuffield health leisure centre. My wife and I had our weight,height,blood pressure and cholesterol taken and we had a thorough 1 hour induction to the Gym. The pool is a massive 25 meters long and very well maintained.There is also a jacuzzi and Sauna near the pool I liked the fact that my 12 year old son was allowed into the gym. Value for money!

Positive experience: Very friendly staff and lovely hotel

Negative experience: Found a cigarette lighter in the pool. The lifeguard/manager was walking around without overshoes. No one is showering before entering the pool or spa. People shouting in the spa. What a dump it's turning into.

Fantastic experience: Very clean and staff amazing.

Negative experience: Pretentious.

Fantastic experience: Beautiful place very good for fitness

Fantastic experience: It's a gym! Great equipment and friendly staff.

Positive experience: Good enough features but sharing a car park with a large amount of other facilities has it's drawbacks.

Positive experience: Old review: Need some improvements in the weight lifting area. Overall quite modern and quite big. Edited review: They have recently renovated the weight lifting area.

Fantastic experience: Perfect!!!

Fantastic experience: Friendly and good service

Fantastic experience: Good experienced and nice courses.

Positive experience: Nice gym and great with friendly and helpful staff pool is a little warm for my liking so personally I don't recommend swimming unless you're there for a relaxing swim.

Fantastic experience: Friendly staff, good range of classes and a good range of fitness equipment and a good area for free weights.

Positive experience: This is a pretty good gym although it does need modernising in places eg the men's changing rooms ( as at April 2018). The gym is equipped with plenty of Olympic weights and dumbbells etc plus plenty of cardio machines and other resistance machines. Not exactly a hardcore gym and it feels a bit soulless to me but overall it's ok.

Fantastic experience: Great gym!! Offer many classes - yoga, spin, circuits etc... free parking available.

Positive experience: A convenient gym with a fab selection of classes. Sometimes the car park can get busy especially around December due to the other places near by.

Fantastic experience: Very opened. Loved the swimming area. Friendly staff

Fantastic experience: Great place to traine the trainers are great and facilitate are worth the money

Fantastic experience: Lovely place. Get what you pay for

Fantastic experience: Very pleasant place to get fit. Staff is always friendly and helpful. Showers are constantly very clean. Worth every penny.

Positive experience: Good workout areas & good size pool & friendly clun

Fantastic experience: The best gym in Crawley always lovely

Fantastic experience: High quality gym

Fantastic experience: Great for family lovely coffee shop

Positive experience: Decent gym but all the equipment is starting to look tired. For how much I pay I expect better.

Positive experience: Great overall experience and that is daily. The staff and the PT's are helpful, friendly and exactly what you would expect and the equipment is good. The selection is varied. The only two "better if's" or pieces of constructive feedback I have from my perspective are... 1: When little clips and pieces of equipment go missing, be faster to react, the gym floor staff coverage is more than enough to know when the little things are missing. Its simply down to how reactive you are. 2: Parking is a huge issue and I personally find it frustrating that I have to spend half an hour searching or waiting for a space on a Tuesday, Wednesday, Friday or Saturday evening. Its even more of an inconvenience if you have taken a pre-workout or drank a coffee and left the adequate time. Whether this is a controllable for you guys or not, I don't know but it certainly needs raising and addressing.

Negative experience: Have been going to Nuffield gym for over a year now and complained numerous of times about the cleanliness of the showers, broken equipment and general maintenance of the facilities. Nothing has changed but In fact it has worsened. The shower curtains are growing mould and this has been like that for the last six months. I have told the management but they decided to reassure me that they will sort it out but to no avail. I have stopped using the showers and go home and shower now because the half broken showers with black mouldy curtains is not attractive and I don’t think is worth me paying the fee they charge. So I will be looking for a replacement gym. They still have broken sporta brand lockers, which are twenty of years old. This is just not acceptable. They do not advertise as a budget gym. I think Nuffield need to start doing so and charge budget fees. Do not compare yourselves with David Lloyd.

Negative experience: Out of date equipment some of which is often out of order and remains so for a long time. The belt on one or two of the treadmills slip when in use. The showers are a complete farce. The shower curtains are often mouldy, nearly every temperature control is broken, the baskets for shower gel etc are either missing, broken and/or rusty. They are disgusting. I have repeatedly filled in comment cards and highlighted my concerns via email directly to Nuffield and on every occasion they have been ignored.

Positive experience: Lots of equipment. Nice feel to the place. Clean. Bit annoying when there are kids in there after you are paying £50 a month membership. Its not leisure centre price so don't really want it to feel like one. Don't go fri night, sat or Sun if you are planning on parking there.

Positive experience: Average gym in a good location, unfortunately parking is often an issue/impossibility. The club often has defective equipment for prolonged periods and recently even started removing it rather than repairing it. The club has also become increasingly more busy, during peak times, I would advise strongly to avoid attending during them, as you would be more of a spectator than taking part in an activity. It was very frustrating from personal experience, there is simply just not enough kit for the head count at times. The showers can often be very temperamental, but the changing rooms are kept tidy enough. The steam room is very small, but works brilliant, when you blow on the temperature sensor. In comparison to cheaper gyms the kit is very out of date but does the job, for a premium. The opening hours of the club have reduced since joining, it being a Virgin gym back then, but they are still average hours compared with other big chains. The cafe bar is often closed, recently it hasn't had any decent advertised protein bars either. Thinking about it, if I didn't use other Nuffield gyms elsewhere, I would not be a member, there is too much cheaper and better competition in the area.

Fantastic experience: Great

Fantastic experience: Great place nice friendly staff

Positive experience: I used this gym for the first time a few days ago and can say the staff were very friendly and attentive at the front desk and the gym is in a great location. I was however immediately disappointed by the outdated decor in the gym and changing rooms. I did find there was a good variety in the equipment available however a lot was quite old and worn. The gym itself upstairs is very dark and gives off a bit of a 'miserable' feel to it. I also found some of the equipment unusable, especially the rowing machines as the straps were broken so had to jump rowers twice so these could do with replacing. I was wondering (Hoping) if you were due a refurbishment soon as the place could do with a bit of a face lift, some TLC and just brightening up a bit to give it a fresher, cleaner feel to it. I am feeling a slight bit of regret buying into a 12 month contract at nearly £50 a month when the 'budget' gym in town has more up to date equipment and decor so the gym felt a lot brighter and fresher than Nuffield, crawley.

Positive experience: Can’t fault the friendly staff, however the gym itself has not been refurbished in years, it had a lick of paint last year but the machinery is now old and dated, the showers and toilets have not been refitted since it was built some 15 to 20 years ago! The locker rooms are looking very tired as are the showers. The dated rowing machines are always breaking, For a private gym charging top prices its not really now to a high enough standard and needs major investment in new equipment else its going to lose customers. K2 has newer equipment.

Negative experience: Gone downhill since changed from Virgin Active. Rowing machines generally don't always work, it's like a lottery every time, steppers need maintenance as the foot pedals are not secure, there was a locker door hanging off it's hinges last week, the steam room doesn't get hot, there is a weight bench that has had a broken incline handle for around 3 months. The showers are regularly cold as well which is just inexcusable, it's not a one off either it's a regular occurrence. The maintenance in general is extremely poor, the staff on the other hand are amazing, cannot fault a single one of them. Just a shame the 10 year old equipment and facilities get zero love and other than some foam boxes to jump on can't remember the last time new equipment was introduced. Going to leave as for the money, not getting any value in return, this isn't a £20 a month gym but is being run like one. Such a shame!

Fantastic experience: Best gym in town! Very friendly & helpful staff.

Fantastic experience: Great classes. Staff are friendly and helpful

Positive experience: Waiting to see how the refurbishments are

Positive experience: Good gym... Buff tings

Positive experience: Pool and spa closed, for 2days too cold for h&s there could have email people,

Fantastic experience: Great gym use nearly everyday. Great staff, very polite and ready to help, only annoying thing is the car park. People going to the cinema or useing the other attractions, park near the gym.

Negative experience: they don't own a parking area,today I was driving around for an hour . That is cool !!!

Fantastic experience: Really great atmosphere, one of the best gyms I have been to, staff are very polite