The Gym Group London East Ham High Street
Information about The Gym Group London East Ham High Street
Opening hours
- sunday: 8h-20h
- monday: 6h-22h
- tuesday: 6h-22h
- wednesday: 6h-22h
- thursday: 6h-22h
- friday: 6h-22h
- saturday: 8h-20h
Our comment from FitFit UK about The Gym Group London East Ham High Street:
The Gym Group London East Ham High Street is a fantastic fitness destination for individuals at all levels of experience. This gym offers a welcoming atmosphere, modern equipment, and a dedicated team of staff ready to support your fitness journey. Here are some highlights:
- Exceptional Trainers: Many users praised their personal trainer Harlem for being inspirational and motivating, with a special shoutout to trainers like Bob and Shad for their dedication and friendliness.
- Supportive Environment: The staff, including Sunny, Bob, and Joyti, have been described as approachable and helpful, making members feel comfortable and supported during workouts.
- Variety of Classes: The gym offers a wide range of classes, including Zumba, HIIT, and boot camps, which participants find enjoyable and well-taught.
- Clean Facilities: Members appreciate the cleanliness of the gym and its facilities, providing a comfortable environment for exercising.
- Good Atmosphere: Many users noted the friendly atmosphere and lack of judgment among members, creating an ideal space for training.
However, some concerns were raised about the gym's busyness during peak hours, which might impact the availability of equipment. Additionally, there have been mentions of issues with air conditioning and the cleanliness of some areas. The management is actively working on improvements based on member feedback.
Overall, The Gym Group London East Ham High Street remains a recommended choice for those looking to maintain a healthy lifestyle with a strong sense of community and support.
Services, Machines and Guided Classes
The Gym Group London East Ham High Street: Opinions
Fantastic experience: It was great training with trainer Harlem mazueto.
Fantastic experience: Staff have been supporting and helpful.
Fantastic experience: Great gym and team here thank you for your help.
Fantastic experience: Such good class with Harlem. Motivational and inspiring. So enthusiastic about what he does and his energy helps you too. Highly recommend.
Fantastic experience: Thanks Harlem! Very humble guy and very skillful.it was great meeting
Fantastic experience: Harlem was amazing today! Great full to workout with him
Fantastic experience: Harlem is amazing guy and I'm gonna give him a 5star.
Fantastic experience: I’ve been training with the gym group for 5months but I’ve only trained with Harlem for 3Min and I’m complete finished. Thank you Harlem for the advices, your absolutely full of everything cup off
Fantastic experience: Wow Harlem was amazing today he so full of everything wow massive thanks to you!!! 10stars
Fantastic experience: Harlem is the guy who give us good couching and give us feedback what we have to do how we have to do in perfect way Thanks Harlem
Fantastic experience: Amazing equipment and the staff were friendly and helpful
Fantastic experience: A great place to workout with a lovely atmosphere and a helping training guidance and special shoutout to JO she’s amazing and a sweet trainer.
Fantastic experience: Drink is so delicious and it gives us a full energy and boost to do workouts. ❤️❤️❤️❤️i love it and thank you so much for the gym group
Fantastic experience: East Ham is the best gym, everybody is super friendly and helpful, Bob is a top notch coach!
Fantastic experience: This was my first experience in london feels so motivated and being a member of gym group was changed my body transformation in a good way
Fantastic experience: Great atmosphere and facilities to work out
Fantastic experience: One the best Gym group have seen so far this year let go!!!
Fantastic experience: I’m a member using the gym regularly I can’t complain about anything
Fantastic experience: Very nice gym with lovely staff - Harmony is class
Negative experience: VERY BADDDDD. I’ve been trying to cancel my membership with them for days and all I get is automated emails stating that the team will get back to me. It seems to me they still wanna take their monthly subscriptions for as long as they want. It’s like there’s no way out. I don’t recommend at all.
Hi, We are sorry to hear that you are looking to cancel. On our automated emails, we advise that if you pay by direct debit, simply cancel this via your online banking to cancel the membership. If you pay by credit/debit card, you will need to reply back to the email confirming some additional details before a member of the team can assist you. So we can better understand your concerns, would you be able to send in an email to [email protected] so that we can have this looked in to.
Negative experience: Rubbish gym, smells terrible, AC not working properly, feels stuff, dirty equipment.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: Never choose PT named “Benjamin” for your personal training Journey. Very bad Decision we made, he is highly unprofessional. Always on phone, no proper training, just pushes you to do hard. Don’t give attention to dangerous of injury. I and my friend are cancelling our subscription to the gym group. We didn’t get the support we need, he still holds the half of our payment which he promised that if we are not satisfied, we can quit! Terrible experience
We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London East Ham High Street is made aware of your thoughts.
Fantastic experience: The functional kettlebell class is a full body HIIT workout that had me sweating and working all the muscles of my body. Sunny was a great instructor who was very encouraging and attentive making sure I had correct form and was performing all my reps to my fullest ability. A worthwhile and fun 30 mins - highly recommend this class!
Fantastic experience: Bob Benton is a fantastic trainer, he has pushed me to be my best and I'm so thankful! This branch is lovely in the mornings, clean and friendly staff.
Negative experience: Went on a day pass as I am just visiting friends. No spray bottles/paper towel dispensers to wipe down equipment? Disgusting.
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.
Negative experience: the smell in this gym is very bad and they made it even worse by removing blue rolls and anti bacterial sprays now we can’t clean any seats that’s been left with huge sweats it’s disgusting and unhygienic I’ve stopped coming here u get charged ridiculous amount, sometimes when I use the benches my clothes end up stinking the hygiene in this gym the worse I’ve been to in any gyms DO NOT GO
Hi, hope you are well. Robust cleaning regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products. We encourage members to bring in a sweat towel to use after they have used a piece of equipment. Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero. We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London East Ham High Street is made aware of your thoughts.
Fantastic experience: Plenty of kit, clean, never seems to get so busy that you can’t work out. Good location too.
Negative experience: Today 14 July 2024 I had a very bad experience in The gym East Ham. The gym close time on Saturday and Sunday 8 pm but I found a staff was in a hurry and try to close Gym early around 7:50 pm, i said that to him gym close timing is 8 pm but gym stuff start argument and said the gym is close. You need to leave Gym right now. When I said I’ll complete with your manager, the Gym stuff just ignore me and I’m sure this guy is not care. The same thing happened couple of time last week. This Gym open Monday to Friday till 10pm but in this Gym there is all stuff try to close Gym early around 9:45 to 9:50 pm. Long story short there is all staff they don’t want to stay till finish time they just want to close Gym early. I am considering changing this gym next month. * this is my free advice to East Ham gym staff if you don’t like your job, please you can change your profession if you can’t stay till finish your time.
We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London East Ham High Street is made aware of your thoughts.
Positive experience: Too many members, there should be a limit for visitors, toilets flush is very hard, people cannot flush and gets mess n smelly. Recently they stopped giving blue towels.
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: Had A very Bad experience in The gym East ham on 26th of august.Went to gym as asual in the evening.There’s Black old racist man who i believe work as a cleaner here started comin at me saying i can’t use the toilet as he already clean the toilet at around 9pm.FYI The gym close at 10 and the sign shows we can use the washroom till 9.30.Long story short he started arguing and use swearing words at one point its getting heated i keep my cool and say i will report it to your manager and he started comin at me as he’s ready to fight.I been to the gym barking,canning town was a member for last 3 years never encountered a situation like this from a cleaner.Hope the authorities look into this matter and take this incident seriously so we can have safe and healthy atmosphere in the gym.
Hello Redhwan Neeloy, We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can have this looked in to, please contact us on [email protected].
Positive experience: Yeah it's alright. Good size gym. Went on a Saturday so it was quite busy. I still managed to do the workout I wanted so it does the job.
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Negative experience: The worst gym you pay 45 pounds with joining fee they give you a pin to enter the pin doesn't work for some reason nobody is inside to help you from the gym stuff you call them nobody is answering and have to wait outside till 2o clock until somebody shows up to help you
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Fantastic experience: Small gym but great for getting a pump in after or before work and nice and clean the workers always working around the customers great experience…
Fantastic experience: I go to this gym 3 times a week it has a good atmosphere and a good variety of classes. I try to go to the bootcamp class every Saturday morning. Bilal leads the session and he's really friendly and approachable .
Fantastic experience: Shout out to this particular person at the gym Joythi who is a all time star. She is amazing in teaching the techniques and always with positive attitude
Fantastic experience: After a long break from the gym, I decided it was time to get back into shape, and I’m so glad I chose to return to The Gym Group (London East Ham). The atmosphere here is just as welcoming and motivating as I remembered, and the improvements they’ve made are impressive. The gym is always clean, well-maintained, and equipped with everything I need for a great workout. The staff at the gym are incredibly friendly and supportive, always ready to help with any questions I have. One of the best things about returning to this gym is the variety of free group classes they offer. I’ve had the chance to try several different classes, including upper body blast, fit pump, legs/bums/tums, and HIIT, but the Zumba class has been the standout for me. As a beginner, I was initially nervous, but the Zumba class has been an absolute joy. The energy in the room is contagious, the music is uplifting, and the routines are both fun and easy to follow. The instructor, Bella, is fantastic – her enthusiasm and clear instructions make the class accessible and enjoyable for everyone. Overall, I highly recommend this gym to anyone, especially those returning to fitness after a long break or just starting out. The positive atmosphere, friendly staff, and amazing range of group classes, make this gym the perfect place to kickstart your fitness journey.
Fantastic experience: The gym is amazing ,the class I did with jyoti was amazing she really knows what she’s doing and it’s been helping me a lot. Thank you
Fantastic experience: This gym offers an impressive variety and a number of pieces of equipment that I haven't seen, or there is a lack of, in other gyms, making it easy to diversify my workouts. The facility is clean and well-maintained, providing a comfortable environment for exercise. The staff are incredibly helpful and kind. In particular, Bilal has been outstanding. He's assisted me on numerous occasions whilst I was recovering from a torn ankle ligament injury, providing targeted workout guidance and support that made a significant difference in my rehabilitation process. Overall, this gym has exceeded my expectations, thanks to its excellent equipment and dedicated staff. I highly recommend it to anyone looking for a great place to work out.
Fantastic experience: recently I came to the gym and was greeted by shad who’s helped me get comfortable in coming to the gym more often. The equipment is nice and the workers especially shad have helped me since the start.
Fantastic experience: Been to the gym for a few years, shad has always been helpful, overall great gym.
Fantastic experience: Been training here for years, love training here. Trainer Shad is very friendly and passionate about helping out.
Fantastic experience: I ve been training here for 3 years . It s a nice gym , good machines and staff members it s very helpful, especially Sunny.
Fantastic experience: Everything about this gym is good, Sunny is a very experienced trainer helped me a lot with my exercises. Machines are really very good
Fantastic experience: Great gym equipment wise. Wish the opening times were 24/7 but understand people previously were causing too much noise in the mornings therefore they lost there 24/7. Classes need to have more variety but saying that, I have gone to multiple classes and they have been good. Bilal's boot camp on Saturdays is really good, I find he is more helpful in improving peoples form during the sessions. Very nice and approachable/professional. Will consider taking him on as a PT based on his bootcamp. Gym is fairly clean, You have the usual people trying their best to break all the equipment but the gym group does their best to fix the equipment. The showers need improvement. Could do with better lockers upstairs and extra door hooks in the showers due to this i dont use the showers. Overall I would recommend the gym to any one in the area 5/5 service if you dont use the showers.
Fantastic experience: Another great class from Bilal! He listens, gives me adaptations due to a knee issue and always pushes everyone in the class. Thank you
Positive experience: The people are very nice in the gym, but sadly the layout at the racks is really bad whenever I am doing any exercise which I put the barbell on the floor. It never stays in place and always moves because of the bad sponge and this is at all of the racks. And I go early morning at 6 am and sometimes the floor is extremely dirty.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Extremely helpful set of staff, nice and approachable. Good equipment which is always accessable and clean.
Fantastic experience: Sunny, the assistant manager, is always smiling and there to help the members in the gym.
Fantastic experience: Good gym and would recommend everyone as the staff are very helpful
Fantastic experience: Good gym, been going for a few months, and no complaints
Fantastic experience: This gym is absolutely amazing, my go to dojo for a mind clearance. Staff are very friendly and this is gender friendly!
Fantastic experience: Great place, all the equipment you will need will be here. The ultimate plan also gives me flexibility in where i wanna train. Oversll great place.
Fantastic experience: Lovely gym. The staff are very friendly and there is a very welcoming vibe in the gym. The gym is well equipped and maintained too.
Fantastic experience: Love the gym. No one judges you, the personal trainers are helpful, and the yanga water works wonders during your workout to balance the electrolytes after sweating. All the staff are friendly and do not hesitate to help.
Fantastic experience: it's a pleasant gym for the workout and very peaceful gym to overcome stress by doing workout. coming to the trainers they are very friendly staff hepls us in every situation
Fantastic experience: It was my first visit to the gym group east ham, i found the gym is very clean, very good machines and classes. Sunny singh was very helpful in giving the gym tour and making me comfortable with the gym
Negative experience: as per euipments and machines, they are perfect, Staff is nice environment is awesome. But closing time is not good. I must be till 12am. For those who finished thier work late night and want to workout in thier town they are unable to do it
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London East Ham High Street is made aware of your thoughts.
Negative experience: Today was my first day I booked a induction online 2 people with me was suppose to join . I went in the gym there was literally no one and i was on time (8pm ) after 15 min I found a staff who was in a hurry i said that to him he helped me with the timing when manager will come but my question is my first day should be welcoming and there should be someone always to help us out . I am considering changing my gym next month along with my friend cause atleast I need basic knowledge to use the gym which was missing And i feel so demotivated already
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: Very good gym the cleaner maria is great and manager joyti is a Diamond!
Fantastic experience: Being a multi gym member - this gym is amazing! The staff and management (Joyti) by far run this gym very well. It’s well equipped and the members share the equipment. The gym is always clean and not messy. Well done team East Ham!
Fantastic experience: I have started the gym group at east ham. It is great experience in the gum group and the trainers are helpful for us. And all services are much good than any other gym group’s. I like to train and spend time to the gym.
Fantastic experience: The best GYM near my area. The trainers are very helpful and friendly in this gym and also all the equipments are well maintained and organised. I really love to do exercises at any time in gym.
Fantastic experience: Good team and the new FM Jo is expecting, the way she runs this gym is phenomenal. Great customer service and is always smiling
Negative experience: Not a good place! Nothing always works, every day a new machine is out of work and there is less machines that needs to number of members!!
Thanks so much for your feedback, Rafael toloy. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London East Ham High Street is made aware of your thoughts.
Fantastic experience: Shadman is an excellent trainer. He really pushes us in the classes which is something I wouldn’t do on my own. I have been coming to his classes for 7 months and i’ve had great results! The new trainer Abdul is also lovely and a fantastic trainer
Fantastic experience: Ive been going gym for a long time, and i have been going to Shads and curtley yates classes and i really enjoy them and recently another great trainer joined named Abdul, who has been great with giving advice
Fantastic experience: Great gym and great friendly staff that are always happy to help. I especially love Zumba classes with Bella!
Fantastic experience: Amazing team, lovely atmosphere. I have recently attended Olympic Power-lifting class with Jo and it was awesome. I look forward to learning more techniques as I go.
Hi there, thank you for your feedback.
Negative experience: Staff doesnt come to help when you have issues with starting a membership, worthless instructions and a very unclear helpdesk. A waste of time.
Hi, hope you are well. Sorry to hear this. Please send us an email in to [email protected] so we can assist. Thanks
Fantastic experience: I met with the gym manager Sunny Singh, i was lost in the gym was not understanding from where to start. He was very helpful and also introduced me to his free classes.
Negative experience: I recently joined this gym and can't but express a very negative review. People come to this gym in large groups that instead of training chat, play and occupy the equipment for hours. The squat area is horrible and a hazard. The soft floor on the sides of the wooden floor is uneven and does not support weights. As a result, when deadlifting the barbell moves or is uneven potentially causing back injuries. Largely people do not have gym etiquette and do not replace equipment. Do yourself a favour and absolutely avoid this terrible gym.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London East Ham High Street is made aware of your thoughts.
Fantastic experience: friendly staff, well equipped the gym. Highly recommend
Fantastic experience: Brilliant gym!! For all needs, been training here for quite some time, machines are good
Fantastic experience: This gym is amazing, the classes are great!!! Shadman is an incredible trainer and his classes push me to strive and go past my potential! The new trainer Abdul is also super helpful with fantastic classes!
Fantastic experience: The gym offers a range of classes to dip into. Had a great session with Bella and Cerys in their class Strong by Zumba.It was full of energy and they are really motivating, would really recommend it as a beginner or as someone who has experience.
Negative experience: The New set-up in the free weights area UNSAFE, Iam seriously CONCERNED..why should you place the bars in the middle of the floor? forcing people at the back to walk through others squatting weights swinging sideways left& right or even dropping backwards,risk of injuring people??plus blocking the Mirror view!! remember NOT everyone at the gym knows what their doing!!!doesn't make any sense!!plus the area has gone smaller compared to the previous set-up!!..leaving NO space for others doing different exercises.UNSAFE!!
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London East Ham High Street is made aware of your thoughts.
Fantastic experience: It's time for me to return back to East London! I've hunted around for not only another The Gym group gym, but for a superb Personal Trainer. I've found both! The Gym is brilliant lots of friendly Gym goers who say hello and encouragement. However the best part is finding Bob... one of the PT'S AT the gym. He is absolutely incredible. Very thorough in understanding what the individual would like to achieve, (realistically).. forms to complete to ensure everyone remains on the same page. First session was mind blowingly fab! I was actually running on a treadmill! Something I'd not done for almost 20 years! Did it nearly kill me? YES, but luckily I was only on it for 5 mins! First baseline session to establish my fitness levels. It can only get better! Thank you The Gym Group, East Ham. If you're thinking about going back to the gym, this place (in East London) is the place to be.
Negative experience: Bob at the East Ham gym was extremely unhelpful and unwilling to support customers. He requested that customers cannot take their coats and bags with them because they may be stolen. Therefore, customers must keep them in a locker. I told him that because I am not near the lockers, I cannot watch over my belongings. I do not have a lock, meaning the chances of my belongings being stolen increases if they are in an unlocked locker. Bob told me that if I did not keep my items in the locker, I will be barred from training at the gym. He then announced over the speakers that customers can purchase a lock from the gym. It appears that thegymgroup cares more about driving up sales than actually preventing customers belongings from being stolen. I cannot recommend this gym.
Hi, hope you are well. We do not allow members to carry coats and bags with them on the gym floor as these can be a trip hazard when left on the floor during your training. We provide lockers for members to store their belongings. You will need your own padlock however. We sell padlocks for member who rewire this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Good value gym. Clean and well stocked equipment. Seems to have all you need
Fantastic experience: Amazing gym in East Ham, located near to the Underground station. It's perfect for people who wanna do some training on amateur level or just to keep their body in a healthy condition. For a professional sportsman, it probably isn't the best option. It's really popular, I never saw less than 50 people inside, and that's not even on peak hours. The only thing that sometimes annoys me is the online gym app. When I try to scan the qr code at the gym door, it works 1 time, and the other 3-4 no, and you need to enter your personal code manually.
Positive experience: A good gym with enough machines and weights. Spacious enough. Proper areas for changing, freshening up and lavatories (Separate floor). Flavored (around £5/month) and regular water available. Vending machines with drinks, gym products and protein foods available.
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Great local gym for a reasonable price, large selection of dumbbells, machines and racks. Friendly and knowledgeable staff such as Bob create a great atmosphere for training and offer PT options too.
Fantastic experience: I’ve joined the gym recently and Bob was immediately welcoming and friendly towards me and helped me feel more comfortable in the gym.
Fantastic experience: Shad is a very helpful training Very friendly and approachable Always happy to give advice To help people on their gym journey Giving people a amazing experience
Fantastic experience: The gym group one of the best gym I ever trained.all the members of staff special the PT Bob always friendly and ready to help I would recommend everyone to join the gym group now BCS it's the best one.
Positive experience: I am writing as a devoted member of The Gym Group at East Ham to share my concerns regarding the maintenance of the gym's equipment, particularly the absence of rubber pads on the iron bars. I believe it's essential to bring these matters to your attention for the benefit and safety of all gym members. Firstly, it has come to my notice that the gym's equipment, including the iron bars, lacks proper maintenance. The absence of rubber pads on the iron bars presents a significant safety concern for members like me. Back muscle activities, which involve these bars, are a fundamental part of our workouts. The absence of proper padding not only hampers the quality of our exercises but also poses a potential risk of injury. Maintaining equipment in a gym is paramount for the safety and satisfaction of members. I kindly request that The Gym Group Company at East Ham make equipment maintenance a priority. Specifically, I urge you to install rubber pads on the iron bars to enhance safety. Ensuring that gym equipment is in good working order reflects positively on The Gym Group and fosters a sense of trust and loyalty among its members. As a committed member, I hope to see improvements in this regard soon. I appreciate your prompt attention to this matter and trust that you will take action to address these concerns to provide a safer and more enjoyable gym experience for all members.
Hi there! Thank you for your review. Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible. Thank you again for your review. We will use this to further improve the experience in our gyms.
Fantastic experience: The Gym Group in East Ham is a fitness paradise! For fitness fanatics, it's an ideal place to work out with large workout spaces and cutting-edge equipment. An inviting environment is created by the staff's friendliness and willingness to help. Moreover, all fitness levels are catered to by the variety of classes, which makes maintaining motivation simple. Gym Group in East Ham is the best location to go for an excellent workout, regardless of your level of experience.
Positive experience: Nice staff. A bit too much machine -squatting at times (or guys using machines for checking their Tiktok for 10 minutes), but it's a very relaxed, non-intimidating place. Could do with more air conditioning in very hot summer - but generally good.
Hi there, thank you for your feedback.
Negative experience: I came to check out the gym after "upgrade". The manager asked me to log in my details for a free tour. She asked me to enter my mobile number although it was a non-mandatory field. WHY??? My number is not to be shared around. And then one wonders why there are so many spam calls! It would be nice if they took some care and didn't ask for information that is not necessary... Then as she was showing me around it turned out that their refurbishment/upgrade was a joke. They just moved a few machines around and that's it.
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London East Ham High Street is made aware of your thoughts.
Positive experience: I’ve been here for sometime but the thing which I find missing is a mirror wall so that any newcomer or any person can see how there postures are! Otherwise the gym is pretty decent with the equipments but certain areas like classes area fells squeezed as it’s small.
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Fantastic experience: I have been coming here for 4 months and it has been an awesome experience.It has everything you could ask for in a gym. I have made amazing progress in this gym.
Hi there, thank you for your feedback.
Negative experience: This used to be the best gym in Newham. However since the recent refurbishment the whole weight area is covered in a spongey foam, resulting in a massive loss of stability during lifts and increasing the risk of injury dramatically. Especially for squats, deadlifts and the like. This gym no longer adheres to basic weight lifting safety standards which is a massive shame. This gym is not suitable for powerlifters or any lifters that use barbells. The refurbishment has also removed 5 of the squat racks with no suitable replacement for the work space. Message to management: please fix this!
Thanks so much for your feedback, Mohammad Ali. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group London East Ham High Street.
Fantastic experience: After being closed for 15 days for a refurb, I can honestly say it was worth the wait, waiting for the gym to reopen. The staff friendly, welcoming, brand new lockers, flooring and an amazing new layout of the equipment .
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: Great club good atmosphere friendly staff very clean. Love the energy in classes
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Negative experience: Do not go this gym because all the 5 star reviews are fake. Far too busy every evening often over the full capacity, that is almost 150 people in this small space. Awful. Somewhat smelly too. Avoid
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Awesome equipment, friendly staff but does get hot in the gym, feels like the air conditioner isn't on.
Thanks so much for your feedback, Edison Dark. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group London East Ham High Street.
Positive experience: Always packed with men especially weekends. Good price. Kind people no one judges. Would love if it was a larger gym since it's in east ham. Lovely staff!
Thank you for taking the time to leave us a review. We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours. We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits. https://www.thegymgroup.com/gym-busyness/ We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Positive experience: Upper body blast class is ran by Ansar is very good, one of the best class I have attended. I have been attending it from the three weeks. Another class which I like is the HIIT - Thursday evening 6.30pm. This class can help you lose weight. The instructor is very motivating, she runs her class with full enthusiasm.
Thanks so much for your feedback, Ravindra Prajapati. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Fantastic experience: One of the best gym in London, very clean and the staff are all very helpful and always ready to help you with any informations. Big shoutout to my Pt Cristina who help me to achieve my goals and keep working with me. I wish all the gym in London have staff like East Ham
Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
Fantastic experience: Love training here. Best gym in East London. Shout out to Ansar and Cristina. They really make my sessions enjoyable and improve my fitness knowledge!
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
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