PureGym Birmingham City Centre
Information about PureGym Birmingham City Centre
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit UK about PureGym Birmingham City Centre:
Welcome to PureGym Birmingham City Centre, your go-to destination for fitness in a vibrant and accessible location. Our gym offers:
- 24/7 access to a wide array of equipment across two spacious floors.
- A diverse range of fitness classes available throughout the week.
- A friendly and inclusive environment, perfect for users of all levels.
- Affordable membership options without compromising on quality.
Many members appreciate the gym's cleanliness and the decent range of equipment available. The atmosphere is generally positive, with constructive feedback highlighting our staff's helpfulness and the overall spaciousness of the facility. However, it's important to note that during peak hours, equipment availability can be a challenge, and some users have expressed concerns about the maintenance of equipment and facilities.
In summary, while PureGym Birmingham City Centre has room for improvement, particularly regarding equipment upkeep and cleaning protocols, the overall experience is enriched by our commitment to providing a safe and enjoyable space for all members. We continuously strive to listen to member feedback and make necessary improvements!
Services, Machines and Guided Classes
PureGym Birmingham City Centre: Opinions
Negative experience: Dirty. No cleaning products provided to wipe down gym equipment, the carpet tiles throughout ar worn and gross. I went yesterday for a class and the cleaner was sitting in the changing room watching videos really loudly on their phone (maybe they were on their break, but I didn't see them clean any equipment when I was there - does the gym equipment ever get cleaned and if so, when?)
Hi Emma, thank you for taking the time to leave us this review. PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols, including the introduction of cleaning stations, to help keep our members and employees safe during the COVID-19 pandemic. However, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment. Thanks, PureGym
Fantastic experience: Good evening Just wondering if you have had some technics earphones handed into you ? Tried calling but it is diverting me to London finchley for some reason Cheers
Hi Tom. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. Anything lost/found in the gym will be placed in lost property by staff. Thanks, PureGym
Fantastic experience: I’ve been a member at PureGym Birmingham City Centre for a while now, and I generally enjoy my time here. I prefer to come early in the morning when it’s quieter, which makes it easier to access the machines and equipment without the usual hustle and bustle you’d find during peak hours. During these busier times, getting on any of the machines can be a bit of a challenge. However, the affordability of the membership is a huge plus and makes it worthwhile. All in all, I don’t have many complaints.
Hi Leeon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I went on the Christmas break. No one was there and all members have to get in with their card and newcomers have to book one day pass but the application was down. No one to contact there even the emergency number. :')
Fantastic experience: Great staff. Decent array of equipment. Lost belongings are handed in. Excellent vibes for a budget gym!
Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Pretty decent. Mostly crowded on weekday evenings. Vending machines and staff all good though.
Hi Subin. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Please turn on the heater, this gym is freezing this whole month. It is unbearable to stay in and give a chance for the body to warm up with exercise.
Hi Renata, thank you for taking the time to leave us this review. We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes. Thanks, PureGym
Fantastic experience: Great place for a workout. Limited staff but that's because it's 24 hours.
Hi Nikki. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I have been to many PureGyms. This one by far the lowest. Lots of machines need maintenance, couple of out of order machines that are irreplaceable. In terms of sorting weights and advising people to do so is bad. I'm disappointed with this branch. Also, I have noticed that this branch had old treadmills compared to Leamington Branch for example. It is not fair.
Hi Ebrahim. Thank you for taking the time to leave this review. We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible. If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can. Thanks, PureGym
Positive experience: Can be very busy at times it's hard to find a free machine
Hi Nicki. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: registered online and paid the fee, but I did not receive my pin, so I went to the gym in person to access the facility. Unfortunately, I waited at the entrance for almost 50 minutes with no assistance. I rang the bell several times, but no one responded. This was a very disappointing experience, and it felt like a significant waste of time. While the payment was processed without issue, the level of service I received did not meet my expectations! Never ever got this experience!
Hi M, thanks for leaving us this review. We are sorry to see this is 1 star. We are sorry to hear this. Could you please get in touch with our Member Services team via email or social media. They will then be able to take a look at your account and advise you further. Thanks, PureGym
Positive experience: I'm a gym user and enjoy visiting, other gym users are friendly ,mens changing room had a bad odour could be from the lockers, I suspect that people keep stuff in there for long periods while they aren't in the gym.
Hi Deano. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated. Thanks, PureGym.
Negative experience: This gym's prime location is its only selling point. The facilities are seriously lacking, with a shortage of essential equipment that makes workouts frustrating. For instance, they only have one set of 14kg dumbbells, which is almost always in use, leaving members waiting around or unable to complete their routines. With the number of registered members, it's ridiculous that they haven't invested in more equipment. I highly recommend avoiding a membership here—it's just not worth the hassle.
Hi Shivam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: First visit but it had plenty of space and equipment. Looks like a good selection of classes too.
Hi Peter. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I recently tried this gym and, unfortunately, I was quite disappointed. Many members were very selfish with the facilities, monopolizing equipment well beyond reasonable usage times. This made it difficult for others, including myself, to complete our workouts efficiently. As an athlete with 14 years of gym experience, I found this especially frustrating since my body would cool down between exercises, impacting my performance. I do not recommend this gym for professionals or serious athletes.
Hi Saeid. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated. Thanks, PureGym.
Fantastic experience: Great service, Good place
Positive experience: Not quite up to par with other pure gyms I use. Pluses - friendly inclusive environment, lots of kit, big open space. Improvements - too few lower weight plates (hard to incrementally increase, always tons of 15s available). Poor gym etiquette of some users leaving weights around (hard to police but if they’re replaced and put in the right position by staff people get the message). Too many broken lockers. Personal preference but I don’t like the new lay out, replacing squat rack with a smith machine and removing seated leg curl but keeping less effective lying one.
Hi James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Good Gym i liked that it has 2 floors cardio and downstairs Arm curls, tricep dips extensions etc. The studio wow it was amazing i like how it is so Spacious where members can do workout or more room to stretch.
Hi Sanjay. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Nice and clean environment with enough equipment
Hi Taiwo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Been a member to this gym for over 5 years and a pure gym account holder for 10 years. The recent machine changes has removed the small amount of variety of machine the gym had without replacing making it harder to navigate the gym. Really disappointing, I’m ending my membership and moving to Nuffield gym
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Parking has improved but the equipment are too old and at times broken. The number of gyms you can attend with membership has reduced and in some cases too far for it to be useful.
Hi Joseph. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Positive experience: Half the lockers don’t lock properly in the changing room. Equipment is basic but works. Good value for money but don’t expect much
Hi Alex. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: It's not Gym. It's Rubbish station! I don't understand that people paying for what? You can't even one good lock for put your stuff in. The lights flicking and blinking then blind your eyes! Doesn't look like hall Gym big hall and not full of items even it's not couple weeks I am coming but today I cancelled my membership
Hi Idris. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Positive experience: One of the best Gym in Birmingham, hopefully in the future they Will buy some new stuff because Gym Is really busy most of the time
Hi Davide. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Nice and quiet on a Friday morning. No paper to clean your machine though, so I was glad I was there early and it was unlikely many if any had used the machines I used. I didn't enjoy leaving it without wiping it down with antibac.
Hi Elizabeth, thanks for leaving us this review. We appreciate and value our member feedback. PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment. Thanks, PureGym
Positive experience: Huge gym, but shame that some of the equipment is broken and very old and worn. Lights are flickering which I think is quite bad for anyone who would get triggered for epilepsy. It’s a Puregym and has everything else you would expect.
Hi MSJ. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Has the usual gym facilities the men's changing room is down several flights of stairs so before you change you've already done a leg work out, several showers do not have hot water, given we are in winter makes this unacceptable. I have emailed the company several times and I've never received a response. Lockers are all broken and the ones that are not are reserved with padlocks by users that are not present at the gym. I cancelled my membership because of these issues
Hi Jason, thanks for leaving us this review. WE appreciate and value our member feedback. We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns. If you have any concerns, we advise speaking with the Gym Manager. Thanks, PureGym
Negative experience: I been a member for 3 months and my experience so far has been disappointed, old machines, no enough equipment, showers not working or not working properly (as hot water and water pressure) and all equipment not in place (dumbbells not in the correct place or in the floor, disk weight not enough and in the floor too). The place as well smells weird, there is not enough light looks like we are in the club and almost all the big lockers are broken. Before I was a member of the gym group that is in front and is much better, hopefully this feedback it will be read for someone that really care and fix the issues. It’s hard to get feedback and is annoying to see the response to others reviews saying “Thanks for you feedback” and not fixing nothing.
Hi Ayoub. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible. Thanks, PureGym
Negative experience: Terrible Place. Flickering lights. Roof periodically caved in in studio, massive leaks elsewhere. Many machines are broken and unsafe. Management are beyond useless.
Hi Hilary. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: Poorly maintained, lots of broken and missing equipment. Disappointing.
Hi Jordan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Fantastic experience: Disco is on
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Worst experience I have been using gym from 2-3 days but the cables are broken treadmills are not working management don’t care @Puregym team please don’t just do marketing things for your gyms but also try to make them better as we are bot doing gym for free we are paying and we are expecting to get good experience.
Hi Shubham. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Fantastic experience: Awesome Location Best value for money 24/7 availability Good setup
Hi Amit. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Average gym. Weird men staring at you through the windows - take some of the cardio machines at the back if you can. Clean and good availability of equipment. However, the management are slow with maintenance. The studio had a leak and so all classes were cancelled for 2 months - very annoying. No compensation offered..
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated. Thanks, PureGym.
Negative experience: I've been with this gym for two and a half years, and there haven't been significant changes. The only noticeable difference was some minor improvements after Christmas, like paint and construction. Unfortunately, they lack essential equipment such as an incline bench barbell, decline press barbell, and a T-bar machine. Many people, including myself, have been expressing concerns about this for the past two years. It's surprising that a reputed brand like Pure Gym in the UK doesn't address these issues. I hope this feedback brings about some positive changes.
Hi Arun. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Too few weights available, forcing you to use whatever is there. This disrupts your workout. During Peak times, it’s very difficult to find a cardio machine. 3 weeks in, and it’s getting really infuriating not being able to find the right weights. Saturday late morning, half of them were missing from the rack and nowhere to be found. First of all, some people seem inconsiderate and don’t bother putting weights back, and despite repeated complaints as you can see in other reviews, there seems to be no action on this!
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: The gym is well equipped and theres usually enough equipment to not be waiting ages. Except for the few people who use machines as a spot to start their life admin. The cleaning could be better. The rise of the influencer has seen more camera tripods up. I’d give it 5 stars if you could ban them. Trainers are a tad stand offish (no im not asking for free advice). Aron Smith is really good. I’ve used him before. He’s also just generally friendly and helpful. An asset to the gym. Scott.W isnt good. Literally watched him train a woman last week. Terrible form. Was wincing as her knees locked inwards and thought she was about to injure herself. Scott wasnt even watching. In fact he was yawning. Generally good but when equipment is down it takes far too long to fix.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: I’m so sorry but idk what the the reviews are on about. This gym is clean Because the cleaners do a good job but the rest is absolute ridiculous. It’s a mess and most of the wires on equipment is broken… a bunch of pins and clips missing. You have to do a whole treasure hunt before you find what you need.
Hi Ashley. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: Been to this gym for 2 years now . It’s time to let a 1 star review. Always it’s something broke in the gym and always takes them a month to fix them . 30% of the times I had cold showers and that’s a huge problem . More of that the gym is always dirty , toilets and changing rooms always dirty . I think they clean it just once per week . Let’s not talk about the gains that are everywhere. And you loose 30 minutes more per session to find the gains that you need .
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: Probably the worst of the Pure Gym's in Birmingham, You can't even use a treadmill when it's mildly busy because most of the time there's problem with their equipment. And if you're doing weights.. Good Luck finding a bench in the weight area. The irony is I started training here a few years back and re-joined recently.. nothing has changed! At Least the Gym group had a revamp a few years back but this pure Gym is still sleeping in the past.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: I've seen people hogging machines before but nothing like this gym before. Avoid.
Hi Jamil. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
Fantastic experience: A big space, has every machine you need. Highly recommend
Hi Peace. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I would rather throw an egg in the air and head but it as it came down while taking a 10 foot bar pole up my bum with beans covered all over me than step foot in that gym ever again
Fantastic experience: My regular and only gym. Very clean and spacious. Unfortunately studios closed for a long time some areas cordoned off. No idea when those areas will reopen. Just been told I can use another branch till October 31st. Overall nice place all equipment good standard.
Hi Ash. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I visited PureGym Birmingham during my trip to the city, and I have to say it was a disappointing experience. The atmosphere in this branch was quite unpleasant, with disrespectful users, abandoned equipment (even a pile of weights in a corner), and bottles scattered everywhere. Additionally, a significant number of lockers were broken. Despite these challenges, we managed to complete our workout. However, if our local PureGym resembled this one, we would seriously consider switching to a competitor. It was difficult to take pictures without exposing users and preserve their privacy , but attached are a few pictures as a small example of what we found (there was way more)
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: Terrible manager. Wrongfully Suspended my account that I pay for so I can’t go into any puregym as my membership is like that.
Hi, thanks for leaving us this review. We are sorry to see this is 1 star. We are sorry to hear this. We would advise speaking to Member Services via email or social media as they will be able to take a look at your account and advise you further regarding your account. Thanks, PureGym
Positive experience: It is okay but feels like "the bare minimum" in terms of free weights. Yes there are 4 power rack type things but only 1 has a platform. Yes there are weight plates but you can never find the ones you need easily (2.5kg, 5kg, 10kg can feel like hens teeth and the few there are are left all over). There are barbells but no spares, so if the gym is busy you may be stuck with a power or training bar when you want an oly bar. There are power racks but the safety rails are missing. There are paper towels to wipe equipment but the spray bottles are empty. There are loads of dumbbells, but only one pair of commonly used ones like 12, 14, 16 kg. It just feels a bit neglected like nobody cares about the free weights area. You can get a good workout, but it feels despite the environment not because of it. People leave their weights all over and don't wipe up after themselves for the most part.
Hi Michael. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: They never answere the phone
Negative experience: The place is flooding (recent pic 10/09/23) and not one manager in sight to sort out. As a member I've had to put a bin under the leaking roof because there's no one around to do anything else. It's the age old saying. "Ain't a pure gym without a leaky roof"
HI. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Fantastic experience: Big spacious plenty of kit
Hi Jayne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Recently moved to Birmingham. Visited for the first time yesterday after a few years away from this particular brand of gym. Undeniably you get what you pay for, I was a member at a more high tech gym with much better equipment however as stated I have spoilt myself in that sense. This gym is the most local to me so I will just have to get use to the less advanced equipment however still worked up a good sweat and enjoyed my workout. I will give it some time and maybe update my review.
Hi Yoloand. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: The actual gym is ok but there are some issues which make working out there a genuine annoyance. The men's changing room has a lot of broken lockers, I'm talking about most of the lockers in the men's changing room have broken locks, or some even having missing handles which either means spending 5-10 minutes finding a functioning locker, or placing your belongings in a broken one and hoping people will be kind enough to not steal your stuff. It also feels like a lack of staff on-site which usually wouldn't be a concern but the second problem I find is that because people have a tendency to not put weights back when they are done, finding the free weight you need can sometimes be similar to going on a scavenger hunt. Having staff around to find and put back these weights would make the workout experience much easier. Apart from that, the gym is clean, easy to get to with its central location and on top of that, because it is a PureGym, it's also not very expensive as memberships go.
Hi Liam, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on parts/engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. We're glad to hear there are certain aspects of the gym you enjoy! Thanks, PureGym
Fantastic experience: Gym opens 24 hours but the changing rooms colse during 12am-5am. It is really inconvenient for people who visit gym at 11pm and forget this rule! When I left my backpack in changing room I have to wait until the room opens again. The changing room should open 24 hours! ——————————————————————— This gym has changed their policy. Now everyone can access the change room between 11pm to 5am by inputting their pin. So I changed my rate from 1 star to 5 star.
Hi, thank you for leaving us this review. We are sorry to see this is 1 star. We would like to apologise for any inconvenience caused by this. The changing rooms are closed due to cleaning purposes however members can use the lockers/disabled toilet. Thanks, PureGym
Fantastic experience: Fav gym in bham
Hi Mustafa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Over priced drinks lack off onsite staf as staff seem to just sit in the office and not engage with customers
Hi Simeon. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Negative experience: Why that gym still has old equipment, upgrade man ,there letting the other gyms get ahead with better equipment
Hi Daniel. Thanks for taking the time to leave this review, we are sorry to see this is 4 stars. We always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: I joined for the London one as I'm between both cities. City centre branch needs to crack on with renovations; roofs aren't meant to remain unsafe. Also, it is extremely oversubscribed, so why are there not enough equipment? 1) no calisthenics/gymnastics area that is built for purpose. 2) very dim lighting downstairs; if there is no natural light then invest in making it so. 3) only 3 cable fly machines; definitely inadequate. Often people wait in excess of 10 minutes. Today I was harrassed by no less than 4 people asking me how many sets I have. I just want to work out in peace. And for the record I do ultrasets. 4) 1 toilet; seriously, why am I paying so much for a gym with one actual toilet seat. 5) changing rooms stink! All the time! 6) there needs to be another 2 squat racks. 7) personal trainers are not approachable. I don't feel they represent a fitness industry if they don't have charisma or a positive attitude. I'm sorry, but I expect to be spoken to as if my concerns are the most important at that time and I just didn't feel that. However 1) I feel the atmosphere is definitely more high class than other gyms I go to 2) adequate free weights; I have always found the correct dumbell I need. 3) I like the 2 floors. 4) amazing assisted facilities I will still continue to come to the city centre branch as I feel more at home there. But please, this constructive critisizm needs to be actioned.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible. Thanks, PureGym
Fantastic experience: Given five stars as it was great to see the manager get his hands dirty keeping the gym in a clean condition. Music choice was great and not too loud. Only thing I could say is please cancel the classes if its not on or no one turns up. I turned up to a class to find no one there. Other than that it's a great gym for the price you pay monthly
Fantastic experience: Decent gym nice and clean. If your a premium member you get free sports water avaliable every 20 minutes. There are many free classes avaliable to take. And personal trainers are avaliable aswell at a cost. There's showers aswell for after your work out so you don't have to wait to get home to have one.
Hi Calcifer, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so confidently, in a clean and friendly environment. We are really happy to hear you enjoy using the gym and that we can help with your fitness goals! Thanks, PureGym
Positive experience: Nice equipments but a very chaotic gym, especially during peak hours.
Hi Kenneth. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: Good place to reach your workout goals and improve fitness. Multiple options with fitness coaches all through out the day. You can book a session and get fit.
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: 90% of the lockers are broken. Edit: appears to have improved
Hi Akshay. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Fantastic experience: Lovely place for a good work out ...
Hi Gary. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: This gym is unsafe. The treadmills are wobbly and cant be used for running. Machines are constantly out of order. Some of the down stairs area can't be used and is not getting fixed. The temperature is way too high and the gym constantly smells like sweat and damp. There is no way that this place will pass a health and safety check.
Hi Retha. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Fantastic experience: First time in a gym for a few years. All the machinery looked in good order. Staff were on hand to answer questions and cleanliness was good.
Hi Stuart. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Spacious and well equipped
Hi Larry. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: PureGym needs improving. Lockers are always broke. Showers not cold enough. Some times equipment are broke. Vending Machine not cold enough. Changing room needs improving. PureGyms where the lockers are in the Gym room aren't vandalised.
Hi Patrick. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Negative experience: Dont normally read reviews but due to previous bad experiences with 'gyms' thought let me check the reviews. Thank God I did. Saved me time, money and possibly a jail sentence.
Fantastic experience: The gym offers exactly what I need, early opening, great equipment, friendly staff, first class kit and a brilliant member experience.
Hi Andile. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Now the leak jas been fixed it'll make my gym experience even better. X
Positive experience: Good, easily accessible gym. Sad that people don't respect the place - weights completely unorganised, all over the place. Hardly anyone cleans after themselves. Other than that, can't really complain. Lots of machines, space. Wish there was more room for deadlifts, but other than that - all good.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Large gym with a lot of equipment although the downstairs area has no windows, is currently being fixed up and was a bit intimidating. I tried to go to some classes here but most of them weren't running - the staff didn't know one class I turned up to had been put on the timetable. For Cycle I had to chase the instructor down 5 minutes after it was due to start, he said no-one had booked on (I had weeks ago!) and then because there were *only* three of us the 45 minute class was only 15 minutes! I gave up booking classes there in the end. Most of the staff are lovely though - Charlotte and Jimmy were both great and offered me really useful 1 to 1 sessions when Pump wasn't running. I think they just need to sort out their timetable and only offer classes that they can/want to provide!
Hi Eleanor, thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. we always appreciate and take on board member feedback. We can confirm that all classes are arranged directly by the gym manager. If you can DM us, we can pass over the correct contact details for the gym manager of pass the feed back over on your behalf directly. Thanks, PureGym.
Negative experience: Gym would be alright if it wasn't for the personal trainers. They never put their weights away and either hog multiple bits of equipment or kick you off some because "they have a class". There are literally signs everywhere saying to put your weights back. Maybe the staff should set an example. Equipment is always broken and it's usually something so easy to fix. Buying more clips for the cables is such an easy fix but they have been missing multiple for months. Go to a different gym
Hi - thanks for taking the time to leave this review, we always appreciate and take on board members feedback. Apologies for the inconvenience, if this is a regular occurrence please contact the gym manager and pass the complaint to them so they can look into this. As for faulty equipment, staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Fantastic experience: Large space, lots of machines, and open 24h. Everything you could want from a basic gym (as long as you don't mind the lack of amenities you get at pricier gyms).
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall.
Negative experience: Probably one of the worst pure gyms I'm bham. Broken equipment, rude staff. Noone cleans anything, equpiments is always missing. Half the weights are upstairs half downstairs. Who manages this place? It's a joke and a complete rip off. Go to Bentley Bridge and learn how to clean and look after and manage a gym!
Hi, thanks for the message. We are sorry to see that you have rated the gym 1 star. Please can you drop us a DM so we can have a chat to you about this rating and what we can do to improve our service going forward! Thanks, PureGym.
Negative experience: Looks, sounds and feels like a prison. No music, dirty, broken equipment everywhere, damaged walls, so dimly lit... such a terrible gym feel which is a shame because the staff seem lovely... You can tell this was once a sleezy nightclub....
Hi Andrew. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: Considering this gym is in central Birmingham you would think it would be a signature gym. Far from it this branch is run down machines are old and chest press machine has been out of order for months. Can’t fault the staff they are amazing but seriously management you need to up your game considering your competition.
Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We are always keen to receive feedback so we can improve our service. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: Awful gym. Equipment is broken and all the weights are not where they shouls be. Very loud music from the classes. Machines are all over the place without an order. Weights are missing. The athmosphere is not welcoming for women at all.
Hi Idoia, thanks for the message. We are sorry to see that you have rated the gym 1 star. Please can you drop us a DM so we can have a chat to you about this rating and what we can do to improve our service going forward! Thanks, PureGym.
Negative experience: I’ve been to a few PureGyms in the last 6/7 years around the U.K. and they’ve all been 5 starts however I must say, this one in Birmingham Central is the worst. There are so many treadmills, bikes etc but hardly anyone uses them, almost always empty but something like a single Chess Press Machine no where to be found?! Cable machine additional equipment are all over the place, tons of plates scattered but never in the right place. The lights keep flickering (so cheap). I kept having almost to no signal, could be just me but keep that in mind. Machine fly is kind of broken (left handle loose), very unstable and unusable. Not sure how long this has been broken for but not fixed. Few other machines look to be out of use. Locker rooms are nice and clean with what looks to be decent showers but wish there was a mirror in the changing rooms. If you’re beginner, you’ll enjoy it but if you’re more experienced for such price you can find a better gym with more equipment for the same price and some natural light.. I wouldn’t recommend. Ps: the main equipment room is underground with no natural light. As a man I love a man cave vibes but this just isn’t it.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We apologise for any inconvenience caused to you. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It is also in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information so this can be properly investigated and in the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, PureGym
Negative experience: It’s ok during quiet times I guess, but honestly this gym needs a huge overhaul. I’m not aware of any lifts (I could be wrong) so disabled access is non existent plus the long winding stairs to the basement functional level can be precarious if you’re recovering from an injury. The cardio area is kept clean for the most part but it’s lacking in free weights and resistance equipment. The basement level can feel very unwelcoming for women plus the lack of cleanlinesses and poor machinery is off-putting. The lighting needs to be improved as its very harsh in places and gloomy in others. In terms of classes, my sister and I have been to a couple and they’re generally quite good depending on who’s teaching. Aron is a wonderful pt and makes anyone feel welcome in class. My sister had an unpleasant experience with one pt called Mike during a class who was very condescending towards her and unfortunately she doesn’t attend classes/this location anymore. This gym has a very unfriendly boys club atmosphere, from the staff/PTs to the gym goers. Unless they are serious about upgrading the location and hiring better PTs I suggest going to a better calibre of gym.
Positive experience: It's nice, there always seems to be some sort of works going on though
Hi Sofia, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are sorry for any inconvenience caused! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Great Place. Limitless access.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Negative experience: This is the scruffiest, most untidy gym I've ever trained in. Weights, bars and dumbbells just left all over the place with staff making absolutely no effort to clear anything away or ask users to put things back after using them. Equipment was tatty, including a dodgy bench press set up with a 1.25kg plate wedged under one leg to presumably stop it wobbling. The reason for giving it any stars at all was that the selection of equipment looked pretty decent, assuming you actually manage to locate what you want to use, and there was a good amount of space around the benches. Oh, and the members I came across while I was there seemed quite friendly, so there's that...
Hi Kat, thanks for taking the time to leave this review. We're so sorry to hear this - please contact the gym staff at [email protected] to get this resolved. We appreciate you bringing this to our attention. Thanks, PureGym.
Negative experience: - missing equipment does not get replaced - not enough dumbbells proportionate to the amount of benches (10 I think) so during peak time you’ll get one or two different weights - benches in poor condition - mens toilets/changing room in terrible condition - a quarter of the ground floor has been closed off for over a year - this has lead to general over crowding for ground floor space and equipment - flavoured drinks machine is often running out of flavours - no ac - generally old and dates equipment - no one has any respect for the gym as a whole due it’s condition, as a a result of this equipment is scattered everywhere - e.g. The rubber grip for a handle attachment that has started to peel off or come off completely will not be replaced. Kind of sums up the management. - Requires serious investment. - Terrible sound system across the gym floors. Something you notice when moving to a proper gym. Nothing will change until the gym gets signed off for major funding. The Gym across the road on Broad Street is better in every feasible way plus it comes with parking. Thanks
Hi Harris. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Fantastic experience: Loved it and the guy who worked their was so nice when I bought the pass for the wrong gym but still let me in.
Hi Rem - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoyed using the gym! Thanks, PureGym
Negative experience: Absolute disregard towards personal space from some of the PTs. They are happy to bring their clients in my working area without even asking if that’s be ok. Equipment is never in the right place either. Music for some classes (mostly the morning ones) is obnoxiously loud and even with noise cancellation headphones u can hear it.
Hi, Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. can you please provide us more information regarding the personal trainers so we can Investigate this further. Thanks, PureGym
Negative experience: 1-Because the devices are limited, old, not varied, and not modern, like other gyms. 2-The bathrooms are dirty and smell bad, small and old, not modern!! Pure Gym in Saudi Arabia is much better, clean and large, with a modern design, and various modern equipment. Why is there the difference between that??
Hi there, thanks for taking the time to leave this review, but we're sorry to see it's only 1 star. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. I’m sorry to hear this may affect your enjoyment of the gym. Thanks, PureGym
Positive experience: Cracking gym. The services and amenities are wonderful for the value. My main gripe is that the free weights and racks are downstairs; I've seen some people wobbling up the 40ish stairs after working legs.
Hi Charles. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym! Thanks, PureGym
Positive experience: Pros: - cheap - open 24/7 Cons: - toilets are not well maintained - they constantly smell - toilets are clogged many many times - toilet taps are constantly running - distribution of weights is not ideal ( for example, there aren’t many 5/10kg weights, while there are lots of 15/20/25 kg)
Hi - Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services.
Positive experience: The gym is good and everything but it is mismanaged and unorganised for some reason
Hi Ali. Thanks for taking the time to leave this rating, but I'm sorry to see it's 3 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Positive experience: I only come here because it’s round the corner from my flat so it’s super convenient. Machine and equipment wise amazing everything you need however the gym STINKS of men I know it’s a gym but I’ve been to others that smell fresh - as soon as you walk in the smell just hits you another thing is one of the members of staff (tall Asian guy) is super creepy, always staring and lingers around it’s just super uncomfortable. One time I saw him literally peaking under the blind in the office window honestly so weird.
Hi Rimsha, thanks for taking the time to leave this review. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: Dirty, unpleasant smell throughout the whole gym but especially in the changing rooms. Multiple machines are out of order because of damage for more than a month. 80% of the lockers don't have a working mechanism so they stay open . No toilet paper for more than a week . The list goes on .
Hi Chrys. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback. We are sorry to hear of your negative experience with PureGym and would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Positive experience: Great budget gym, plenty of equipment, the only negative is the shower facilities late at night.
Hi Wanye. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Absolutely LOVE it ... normally do 5am starts, gym nice a quiet & clean .... also local.. ❣
Hi Baljinder. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Positive experience: So far so good, a good variety of classes, instructors are friendly and great atmosphere. Haven't used shower facilities as yet but on the whole a good no nonsense gym
Hi Mish, thanks for taking the time to leave us a rating for the Birmingham City Centre gym. It's great to see its 4 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Fantastic experience: Great range of equipment. It’s a two floor gym with a studio. There are loads of free weights and mats for you to do your own thing and it doesn’t get too busy.
Hi Hermella, thanks for your great review. Get in touch if you’d like to tell us more about your great experience! PureGym.
Positive experience: This Pure Gym location is very close to city center. First floor has all cardio equipment and ground floor has all free weights and machines. Gym is usually kept tidy and clean. Usually 5-8pm are peak hours. Not enough bench and squat racks is the main issue of this branch. same goes for workout bench number as they are always occupied. The only way to get around this issue is to workout on odd hours or off-peak which is not possible for majority of gym goers. The group classes are great and gym has a big studio so plenty members can participate.
Hey Vivek! Thanks for your great review, get in touch if you’d like to tell us more about your great experience! PureGym.
Positive experience: I liked a lot the calisthenics area they have, though not completely ideal. Its open 24h, which is super helpfull for busy people :)
Hi Raquel. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 4 stars. We hope your time with us continues to be positive! Thanks, PureGym
Fantastic experience: Pure gym gives a lot for the price, equipments are very well preserved, even more than the major premium gyms of the city that charge 3x more. Also available flavoured drink dispensers. Very clean place
Hi Pedro, thanks for taking the time to leave us a rating for the Birmingham City Centre gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: Great experience..:being going here for about three months and most of the problems has been fixed. Generally a good and friendly gym
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. Thanks, PureGym.
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