Active247

Fantastic experience: It's good I went for a swim and also my daughter goes for swimming lessons... It's a nice big pool

Negative experience: This has to be THE WORST gym and THE WORST customer service I have EVER experienced. I am in utter shock and disbelief of the encounter I’ve just had. Arrived at the gym to enquire about memberships and potentially have a walk-through of the facilities beforehand. I got to reception and explained this to a young boy (he looked under the age of an adult) who seemed absolutely clueless. When I questioned him to ask if anyone was available to help, I was met with no answer or response.. I then started to realise that this boy didn’t work at the gym. I stood there for about 10-15mins more and by this stage I was rightfully irritated. Despite that, I asked the boy again what was going on, at which point a white European woman came into the main area of the gym and approached my direction shouting “HE IS MY SON, NOONE IS AVAILABLE TO HELP YOU, YOU NEED TO WAIT 5 MINUTES, IM TRAINING A CLIENT, NOONE CAN HELP YOU”! I was in complete shock by this reaction and attempted to explain to her that I’ve been waiting to see if anyone was available to help and I will wait until someone is able. Despite trying to explain the reasoning for why I was there, this woman’s behaviour was very rude and dismissive. She held no eye contact with me and she didn’t even acknowledge me as a customer with an enquiry. Once she’d finished training her customer, she walked off away from the area and didn’t return. At which point, I left the gym and accepted I wasn’t going to be helped. That experience initially prompted this review. THEN, whilst I was stood outside the gym premises, this woman who I now understand to be ‘GABRIELLA’ walked out with her son. She gave me a vulgar look and due to her energy she was projecting towards me, I questioned it and asked her why she didn’t assist me in the gym. She then began raising her voice at me, shouting and displaying confrontational behaviour saying I was rude to her son (which was a lie). She continued harassing me whilst on the street and I had to ask several times for her to move away from me until she finally got into her white BMW and drove away. This feels racially motivated, as there is no good reason why someone whose job it is to help, should behave in such a way towards a customer. It is shameful and she shouldn’t be working in such position. There was no apology from her, no remorse and no valid explanation for her disgusting behaviour. Given I don’t reside in this area, I would have to urge everyone in that does live in that local area to pay your money somewhere else! Based off my experience, I DO NOT recommend this gym and would deter anyone from there!

Negative experience: Not cleaned and the shower cold and freezing water not suitable for the money

Negative experience: Been going to this gym for quite the while now and everyday I attend this gym I enter this gym with such traumatic aura as the music in this gym is absolutely horrendous. It ruins my ability to push through my limits as this music at this gym makes me feel LGBTQ + and it feels as if I shouldn't exist.

Negative experience: The gym is unfortunately getting in worse and worse shape. I see on instagram posts about reupholstering but all the benches are still tatty. The ladies area has just been re-done and while I’m grateful for an actual ceiling that doesn’t leak or have cables hanging freely, the new ladies area is smaller with less equipment (no TRX, no space for floor work). Exercise bands and cable attachments seem to be disappearing. The whole place needs a proper clean. Editing to add bits I forgot: A male PT brought a man into the ladies only area and interrupted my set to use some equipment. The whole point of being a PT is that surely you would know alternative exercises if the equipment is being used. Toilets are often not working and smell bad.

Negative experience: Very dated. Machines patched several times. Hardly any free weights. Just a handful of dumbels and very old and dirty. Windows never been cleaned since WWII. Tried to figure out the weight of kettlebells as the weight on them disappeared over the last decade. Is pink kettle bell the lightest (for women)? Is green beginner and black for pros? Due to limited equipment and small premises , peak hours means you can only do body weight excersises (might as well do it at home) as everything occupied by gym buddies hugging equipment doing 20 sets on same equipment. Same old story with the gyms these days. Tried the stairs machine. Almost fell as it doesn't lock when u initially climb on it to set up the training routine. Always on the move. Bought a week to see if its worthy. Never renewed. Shame cause its conveniently near me. It angers me with gyms, the lack of maintenance, overcrowding, cleanliness, etc. Got an adjustable set of dumbbells at home. Can't be bothered with gyms anymore

Positive experience: There is all you may need for workout. It's close to the airport so for us that work shifts this 24/7 timetable is very useful . It's safe and people are respectful. It has got a women-only area and sauna (not open 24/7). Taken pictures is not allowed in the premises.

Negative experience: It’s a good gym with most equipment and it’s quiet, has nice members, good space, variety of equipment and a nice selection of food/drinks at the front. However, the amount of money that you pay each month for membership should really be put towards this place having an overhaul as most equipment really needs updating and a lot of the weight/kettlebells don’t have the shown weight on them (must have fallen off) a lot of the weight plates are so worn that they don’t stay still on a barbell (even with clips), running machines missing buttons and the place is quite dirty with a lot of built up of dust on the running machines, water bottles left behind and chewing gum on the radiators and in the cup holders on the running machines. A lot of holes on the ceilings so water drips in when it rains. I think if your membership money was spent on the gym it would be a top gym, so I really hope this feed back is taken into consideration!

Positive experience: Steam room,sauna room have scheduled time slots,but staff not turning up to turn them on according to the time table.have repeated told managers.But overall good gym.

Negative experience: Claim to have no joining fee but then make you do pay a compulsory joining fee of £10. Apparently the club insurance requires this but why charge for it if you're boasting about no joining fees on your website!? .

Fantastic experience: Seems to me from reading the reviews that there are a lot of keyboard warriors here. In my experience i've found the staff to always be friendly and helpful. If people regularly leave weights out and disrespect the place then the staff speak to them but who wants to be clearing up after lazy moronic people who dont care about others. The gym could defo do with more up to date equipment and changing facilities but if you want to train in a safe and friendly place this is the gym for you. I guarantee all the negative reviews about the staff are people who you wouldnt want to be in a club with anyway or be on your team in a spelling competition.

Fantastic experience: I am impressed with my experience at Active Fitness Luton. A spacious, well organised Gym and equipments are spread nicely across 2 floors. Liked the clean and fresh towels and disinfectant sprays. Opting for 10 Personal Trainer sessions with John has proven to be one of my most rewarding decisions. John exemplifies professionalism, dedication, and athleticism, contributing significantly to my fitness journey. His expertise in fitness and willingness to share knowledge are unparalleled. Witnessing tangible results, I've lost 3% body fat and gained 1KG of muscle mass in just three weeks. I am genuinely grateful for John's guidance and the exceptional environment at Active Fitness Luton.

Negative experience: this gym is rubbish my friend has a teen membership and the have a rule where teenagers cant come in past 6 pm and he came a few minutes late and they are so strict on the rule and they all lie and claim he doesnt have a membership and dont pay i wouldnt reccomend as it is so much trouble just getting in

Negative experience: Absolute rubbish, be aware as you get fined for parking outside the gym and they wont do anything about it. Not worth joining.

Negative experience: An old gym with basic equipment. Staff come across unfriendly, particularly John (bold guy at front desk) who threatens to cancel your membership if you don’t put the weights plates away. Very untidy both on a hygiene / health & safety level and visually - there doesn't seem to be any regular maintenance of the facility. Needs a major facelift, new equipment and possibly fresh faced staff. Costs £35pm for membership but you’d probably get a better deal at inspire luton for £40pm if your nearer to that area. Equipment is better at inspire and staff much more friendlier/ supportive. Active fitness is more of a convenience gym if you live in the wigmore area. If you’re interested in joining their gym then I’d highly recommend doing a day pass / week pass before committing to a formal membership.

Negative experience: Convenience is the single reason I go to this gym.

Fantastic experience: Hello

Fantastic experience: Verey good and clean friendly environment thye have kept rules to keep you safe plus nice staff

Positive experience: Not bad like for a cheap gym. You can find here all the machines you need plus few more benches and free weights. The only thing I dont like here is that it's quite dark but hey...electricity is expensive these days :) also cleaning mirrors once a week would be nice :)

Fantastic experience: Its okay.

Negative experience: The most rubbish gym I have com across. Terrible staff, rude and quiet lazy. It takes 1 million years to reach then over the phone. Cleanliness is a massive problem in this facility and the communication (or lack of) between staff and gym goers is atrocious. Spend more money elsewhere, these guys are not worth the hassle. Don’t get me started on their app which is completely abysmal

Fantastic experience: Best place if you are local and looking for a low budget gym.

Negative experience: Dirty gym steam doesn't work. Sauna room filty .No termometer in the sauna room heat also weak. The worest gmn i have ever visited .

Fantastic experience: Pwrfect club.. clean friendly and kit is in good order

Fantastic experience: Really nice atmosphere plus fine equipments

Positive experience: Friendly staff and overall a good gym

Negative experience: local gym so its the one i use, been going for a few years. It has gone downhill with time but the price keeps going up. When you first walk into the gym It looks nice and well kept however It's dark and dirty upstairs in the weights room and around the changing room shower area. The showers are badly damaged and it's difficult to change the temperature as the dials are broken, they're either scolding hot or freezing cold, also the lockers are rusty. The times at which the sauna and steam are supposed to be open are limited but on some occasions its closed when it's meant to be open as the staff haven't bothered to turn it on Other than that, it's an okay gym it has everything a gym should have but there is only 1 flat bench and 1 deadlift platform in the weights room which sucks when it's busy. If the price was more reasonable, it would be a decent gym.

Fantastic experience: Don't listen to old reviews, this gym is great. Has made some great imprisonments, always taking the chance to get new things when they can. Lovely staff, nice women's only area, big space and has everything you need. Combat area is a big plus too!

Positive experience: Signed up recently . Gym is large and has everything you need . It's a bit spit and sawdust but I prefere that in a gym .. few little things such as smashed mirror in weights room needs fixing and few weights with missing end weight plates overall though I'm pleased with it so far

Fantastic experience: Uu7h8

Fantastic experience: Nagyon jó a terem felszereltsége. Jó parkolás. Szauna. Ajánlom másnak is.

Fantastic experience: Great gym and very friendly staff , loads of equipment for all your fitness goals

Negative experience: Equipment needs updating, machines take way too long to fix, and hygiene standards are fairly low.

Negative experience: Absolute health hazard levels of FILTHY. don't forget your gloves and slides. Degenerate, Jobsworth staff only worried about you putting weights back. If you are looking for a modern gym LOOK ELSEWHERE. 0 out of 10. There wasn't a zero option, so I had to choose 1 star

Negative experience: Staff is absolutely rude and unprofessional and they keep over charging.

Positive experience: Good amenities

Fantastic experience: This has been my gym for over a year now. Some of the weightlifting equipment is quite worn out, but the staff is friendly and I have met some cool people here. I usually just do weightlifting here as I run outdoors and do yoga at home, and cannot speak to the quality of classes. But as a gym for self-guided training, I enjoy it.

Positive experience: Nice small gym, would love it if it was bigger. The view is really nice

Positive experience: Still have old equipment need to be improved as town centre gym.. and very dark always no proper lighting

Negative experience: Absolutely poor customer service. Worst attitude Moody And poor presentation

Positive experience: Cleanliness could be look more after

Negative experience: nice facilities for females, privete rooms i would suggest it, men favourite room (free weights equipment) is small, always full and the actual equipment used are 2-3, i wouldn't suggest it!

Positive experience: Good staff good equipment good place to work out

Positive experience: Fantastic facilities

Fantastic experience: Great place to work out

Positive experience: Good range of equipment, friendly staff, good price, loads of classes. Very busy between 5-7

Positive experience: fairly ok

Positive experience: Left here in 2019 to go to Inspire as they were supposed to be better. Once lockdowns were over I came back.Active Fitness is a friendlier gym, always can get on equipment and classes. The app is great with at home workouts and staff are helpful and friendly.

Positive experience: Good gym but the free shakes only come in 3 flavours which aren't the best

Fantastic experience: Very friendly environment

Fantastic experience: Great classes, nice facilities and decent prices. Has a wide range of classes throughout the day and the instructors are knowledgeable and friendly. Personal trainers are available and there are classes tailored for people new to exercise and for those that are overweight/obese. Facilities include: treadmills and ellipticals, Spin Studio, Boogie Bounce Studio, Strength and Conditioning Area, Boxing Room, and Weight Area. Changerooms have lockers, showers, and a sauna. Recently moved to London and this gym is a lot better than the selection of gyms in London. Definitely would recommend and this gym almost makes me want to move back to Luton!

Positive experience: Szatnia męska brudna i czekanie miesiącami na naprawę maszyn jak się zepsuje poza tym jest spoko