PureGym London Piccadilly - Upgrade Complete!
Information about PureGym London Piccadilly - Upgrade Complete!
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit UK about PureGym London Piccadilly - Upgrade Complete!:
Welcome to PureGym London Piccadilly - Upgrade Complete!, a well-equipped and popular gym located centrally in London. Our gym is designed to provide a clean, spacious, and friendly environment for all fitness levels.
**Key Highlights:**
- Extensive selection of equipment including cardio machines and free weights.
- 24/7 access makes it convenient for all schedules.
- Recently renovated facilities for a great workout experience.
- Positive staff interactions, known for being helpful and professional.
- Clean and tidy gym environment.
**Some Areas for Improvement:**
- WiFi connectivity issues have been a concern, particularly due to the gym's underground location.
- Shower cleanliness has been noted as needing attention, especially during busy hours.
- The gym can get crowded during peak times, impacting the workout experience.
- Occasional equipment malfunction has led to frustrations among members.
Despite some challenges, our commitment is to provide all members with a safe and enjoyable workout space. We continually strive to address the feedback we receive and enhance our services.
Services, Machines and Guided Classes
PureGym London Piccadilly - Upgrade Complete!: Opinions
Negative experience: I pay for a fruit water machine and it is broken, since I entered the machine was broken and the one who showed me the place told me that they were going to fix it, it has rained for a month without them fixing it, and for me to be able to use it sometimes there has to be someone, if there is, which many times they are not even there.
Hi, thank you for taking the time to leave this review. We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible. If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can. Thanks, PureGym
Negative experience: Shoddy if spacious “flagship” branch of the gym. Hopeless tepid and dirty showers, kit very often out of order, hair driers not working etc. not worth paying the extra for, unless you live/work v local
Hi Tony, thank you for taking the time to leave this review. We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board. Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on [email protected]. Thanks, PureGym
Negative experience: Spent a week boasting about filming going on in the gym. Straight after they closed out of staffed hours.
Fantastic experience: Best in the area!
Hi Viktor. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Easy access lots of room
Hi Neil. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Quite big, lots of machines
Hi Youssef. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Best gym ever the staff is incredible good and always there to help you. I'll be back soon
Hi Krystian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: The gym itself is nice and clean. I've been using this gym a lot recently so I've finally found my way around the gym. Many doors. Many floors lol. It works for me currently but Equipment could be improved. But still a good gym to use (when not busy). Only real negative is the men shower area where men are crusing for other men. Now Im aware of the area this gym is located in but the showers should be used for the purpose of showering only. Yet in my short time there I've witnessed a few distasteful things happening in the shower area. I don't know what pure gym will do about it. But something needs to be done. God only knows what goes on there late in the evening.
Hi J, Thanks for taking the time to leave this review, we're sorry to see it's 3 stars. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members. We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us. You can either have a chat to your Gym Manager, or contact our Member Services team on [email protected]. We look forward to hearing from you! Thanks, PureGym
Positive experience: I’ve been a regular here for a few months now. It’s a decent gym, spacious and has everything you need. There’s a few pretty annoying issues though. 1. It’s too hot in there. The only floor that is sufficiently cooled is the main floor in the middle with the treadmills, cable machines, etc. The other weight areas are almost unbearably hot, especially the area with the racks. Way too hot and stuffy, yet there are A/C unit on the walls that don’t appear to be functioning. 2. The WiFi was dire before, it had recently been upgraded but it is still absolute crap. The coverage is terrible, the landing / agreements page hardly loads so I find myself regularly having to forget the network and re-join. I know WiFi isn’t a gym’s priority but for someone like myself who may have to leave at any second due to managing critical events at my workplace, it’s important I have some sort of connection. 3. Gym etiquette is kinda bad but seriously, people in here need to learn to un-rack their weights after using them instead of leaving them on the bars, machines, etc. It’s pretty infuriating. They just throw them back into any random plate stand in any order too. Gym users should be warned for crappy behaviour 4. Not enough spray bottles and paper towels around. People don’t wipe equipment down after using it. Often the paper towels are empty, too. While it’s all a bit nitpicky, the gym otherwise has a good vibe, it’s clean, staff seem friendly enough and it’s by far the cheapest gym in the area. Hopefully they take feedback onboard!
Hi Sam, Thanks for taking the time to leave this review, we're sorry to see it's 3 stars. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members. We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us. You can either have a chat to your Gym Manager, or contact our Member Services team on [email protected]. We look forward to hearing from you! Thanks, PureGym
Positive experience: The main disadvantage of this gym is that it's two floors below ground so there's no natural light. Also I can only use two of the six elliptical cross trainers because the others are wobbly. Advantages: it's clean,well located, no blaring music.
Hi John, thank you for taking the time to leave this review. We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible. If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can. Thanks, PureGym
Positive experience: It's fine. Centrally located, very crampt and on several floors. Missing some key pieces of kit, but it's clean and filled with people that look like they want to be models or famous. Internet is terrible and frequently closed
Hi Simon. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: I tried calling them, ended up calling The University of Oxford
Hi, thank you for leaving us this review. We appreciate and value our member feedback. We're afraid we do not have direct phone lines to any of our gyms. If you require help, we would advise contacting our Member Services team via email or social media as they will be happy to advise and assist further. Thanks, PureGym
Fantastic experience: Really well run gym. Trainers there are brilliant. They need to fix the aircon but assuming that will be done, they deserve 5 stars
Hi Joel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Got most if not all equipment you'd need in a gym, only downside is wifi connection
Hi Rohat. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Nice gym that's unfortunately let down by the fact that there's no mobile reception on the premises (the gym is underground) and the complementary wifi from O2 is a complete joke. It's not reachable at all in half the gym, and in the other half 9/10 you can't connect. If you can connect, it's so slow and unreliable that you'll struggle to download plain text emails. It's a really poor showing from O2 as well. Is the rest of their network is this shonky? I'd prefer to pay for actually decent wifi than to be stuck with a useless free option.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated. They deal with anything in-gym related and third party suppliers. Thanks, PureGym.
Fantastic experience: Joined PureGym back in 2023 and can confirm the improvements they made since I joined were amazing! The functional classes are superb! Best ones I’ve ever done. Helped me with weight loss and muscle gain. The instructions are amazing. Great management team too! The gym is extremely specious and with new equipments. My experience there is always 5 out of 5!
Hi Ana. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Amazing gym and amazing staff Great news on the new WIFI at the beginning of October
Hi Jamie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Was visiting from NYC and the hotel gym was not adequate. Found this place on google. You can get a day pass online. They email you a code to enter. You’ll also need this code to leave. Overall it met my needs. The equipment was mostly Matrix which I don’t love. I’m used to Life Fitness machines which fit my body better. But there’s enough machines, free weights, squat racks, treadmills, stair machines to get a good enough workout. I would equate this gym as a step above Planet Fitness but not quite NYSC or Crunch. The only thing that I didn’t like about this gym was there were no wipes for the machines. On a positive note, there are machines with caffeinated drinks and protein mixes.
Hi William. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Filthiest showers I've ever seen. The smell is unbearable
Hi Jamie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Fantastic experience: Recently renovated, great location
Hi Tyla. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Everything is great but the wifi is non-existent.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Multi-floored with code to enter. No employees usually on job. Easy online sign-up with good pricing. Machines in excellent shape, lots of selection and a nice group, some very seriously in shape. Would recommend. Didn't like the bottles and dirty paper towels strewn around the place.
Hi Paul. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Weird layout and super busy but it's an alright gym otherwise.
Hi Kayleigh. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: I was Thursday there and during my work out i drink water from machine whit electrolytes. After 1 hr i start vomit and feeling very ill.i didn't eat nothing in this day and not even next day. I call sick even at work because i was vomiting continue. Please check your water it something wrong there makes people getting sick
Hi Radu. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated. Thanks, PureGym.
Fantastic experience: I usually go in a very expensive gym as I love the Jacuzzi and Spa. I was really sceptical when I made a subscription at PureGym. Based on my first experience I could not have a better experience than this Everything is superclean, machines are working perfectly, lot of equipments, people are very friendly, water for free, I spend less time on a gym and getting better result. I already feel better, and I can go to multiple gyms.
Positive experience: Lunchtime classes are great! Please fix the wifi!
Hi Zsofia. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the classes and using the gym overall! Thanks, PureGym
Negative experience: How hard is it to install a working wifi?! The gym has been open for years and still no wifi even though it’s located in a basement with little to no signal. Such a basic requirement.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated. Thanks, PureGym.
Positive experience: No working wi fi ,need improving in showers
Hi Wes. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Positive experience: Been loads, good gym and just refurbished, crowded weekdays after work and busy round lunch, ok late morning
Hi David. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Update: My friends have the premium membership to visit any gym but they said they had to pay £5 extra on top of £50 something a month to keep going to this one just because it was recently refurbished. Good size gym and not too crowded at all. The reason for 3 stars is that I don't think it's fair that access to this gym is excluded from the premium membership, making you pay extra just to visit this one. Very inconvenient also for some of my friends I go with that work just next door.
Hi Jack, thanks for leaving us this review. We appreciate and value our member feedback. The Core membership is for the access to 1 gym only. If a member wishes to access more gyms then they will need to upgrade to a higher rate to access those gyms. Member Services can explain this further. They can be contacted via email or social media. Thanks, PureGym
Negative experience: The gym is decent but gets way too hot, but the changing room is dirty and the showers are even worse. After my first visit I have decided to cancel my membership, that should say it all
Hi Mr E. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Fantastic experience: Came here quite late, good selection of equipment and cardio machines, could do with some ab stuff
Hi Alexander. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Renovation done in late Dec 2023
Hi Calvin. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Is actually the best pure that I have been.. super clean, spacious, good equipment.. the only thing that I would mention is they should have the massage chair. other than that is a 100/10 gym!
Hi Valda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Very annoyed I couldn't even access this place even with a premium membership! I couldn't even upgrade it or get a day pass for it as "I'm already a member" ridiculous!
Hi Rich, thanks for leaving us this review. We are sorry to see this is 1 star. We would advise contacting Member Services via email or social media as they will be able to take a look at your account and advise you further. We apologise for any inconvenience. Thanks, PureGym
Fantastic experience: Loved having so many equipments for each excercise
Hi Lanham. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Gym is alright but there is no wifi (or very weak) in many areas of the gym.
Hi Ricardo, thanks for leaving us this review. We are sorry to see this is 1 star. WiFi in majority of our gyms is provided by the company 02. If you are experiencing any issues, we would advise raising these with the Gym Manager. We apologise for aby inconvenience. Thanks, PureGym
Fantastic experience: Great service and support. Jaime, from staff, gave us a fast tour before we started our workout routine, so we would get the best experience from the gym. We did just a one day pass, and he instructed us how to get fast and effective through the online app to get sorted. The gym is very clean and tidy. Definitely, we'll be back.
Hi Andres. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: A simple gym that has plenty of space and machines. Good for all levels. It's clean but the machines are not very new, they are showing some wear and tear but good enough.
Hi Serban-Cristian, thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members a safe space in which they can get a great workout in and do so confidently, in a clean and friendly environment. If you have any concerns or queries about the gym or equipment you can approach the Gym Manager in the gym or leave a comment in the feedback box, which is regularly reviewed. It's great to hear that you are enjoying your membership and that we can help you in your fitness goals! Thanks, PureGym
Fantastic experience: A solid option especially for out of towners wanting to get a good workout
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: I wish I could give zero stars In the past I would have given 5stars (2years ago) But now nothing is functioning always closed. Water drinks machine that I’m paying extra for hasn’t worked for over a month due to “pump issues” Men showers are constantly dirty The vending machines almost always are “offline” or “cash only” due to WiFi issues Honestly save yourself time and go to one of the other pure gyms branches this gym is in a major decline Only good thing is that it has a big cardio treadmill bikes etc Free weights are pretty much mostly busy And seriously why is there only 2 flat bench press benches and no decline or incline for barbel Having to risk injury by using a sit up bench to do a barbel press honestly shambles. Gym needs a major refurbishment
Hi Uorenzo. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
Positive experience: Not bad. Always water machines or vending out of action, but good use of space and equipment. Could do with one larger cable machine, as regularly in use.
Hi Chris. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Positive experience: Well equipped gym. My only gripe is with the members. Who for some reason like to stare at people and bother them when working out?
Hi Rory. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any concerns, we would advise speaking to the Gym Manager. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Fantastic experience: Great gym, cleanliness spot on, friendly staff, plenty of equipment. Would recommend
Hi Barry. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: It's one hell of a depressing gym...
Hi Reno. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
Negative experience: Staff is constantly blocking my access. I cannot even use the gym to find it's glitches. Otherwise, looks fine. Somewhat spacious and equipment in good condition.
Hi Mariusz, thanks for laving us this review, We are sorry to see this is 1 star. Can you please contact Member Services via email or social Media with further information regarding your comments made and your pin been blocked. They will be ale to take a look at your account and advise you further. Gym Staff do not block pins unless there has been a breach in the Gym Rules. Thanks, PureGym
Positive experience: Equipment is great but the changing rooms are like something out of a crime scene. Really not acceptable. They are dirty and smell of mould.
Hi Russell. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Fantastic experience: Recomended by the hotel (The Cavendish). As a tourist, you must: 1) Register and pay for a one-day pass. 2) Wait for a NIP code to be sent to your email (you don't need to download the app. *Everything inside is automated so be sure to have the code. 3) You'll use the code in the front door (type and hit OK button) and in the access pod inside, same going out. There are free lockers (you should bring a personal lock), water dispensers, and showers available. It is open 24/7 and very helpful for the "jetlag".
Hi Francisco. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: No WiFi. No AC. No staff. Incredibly uncomfortable layout on 4 floors. Ridiculously small and crowded even at 9pm. Also not the cheapest. Go somewhere else...
Hi Emanuele. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
Positive experience: Too small for a central London gym. Too many cardio machines, too few benches. Poor ventilation for an underground gym makes it hot in summer or during busy periods. But it is also by far the cheapest gym in this area.
Hi Benjamin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Near my work, good gym
Hi Armin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Use this Pure Gym often. Quiet during the day. V busy with the after work crowd. Usually good for equipment working. Changing rooms ok.
Hi Gary. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: so crowded no proper ventilation, good machines but to crowded to use no staff as expected from a low budget gym ,I would say they could've done it better if they adjusted a bit of small detials it would've been better.
Hi Mohammed, thanks for taking the time to leave this rating, but I'm sorry to see it's two stars. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. Un-staffed hours of your gym is available through the website, and you can check how many people are in the gym through your Members Area. The best way to pass feedback on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: Touring London, wanted a workout at a local Gym. Good luck getting in, no reception and no staff at 1pm on a Wednesday, with a very convoluted sign up system that is near impossible to work without assistance. Would no recommend if you don't already have a membership/access.
Hi Joshua, thanks for leaving us this review. We are sorry to see this is 1 star. As we are an online company, we do not have receptions at any of our gyms. All membership sign ups are done via our web page and it is very easy and simple for our members to join up should they wish to do so! If you have any questions, please feel free to drop our members services team an email or DM via social media and they will be happy to assist. Thanks, PureGym
Negative experience: One of the worst pure gyms in London. Air inside is especially stuffy in summer. There is literally no fan and when the gym is busy, it gets unbearably hot so you can imagine how bad it is in summer. Oh its not just poor air circulation, the whole place is a WiFi dead zone as the gym is in the basement, most places won't connect to WiFi.
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Negative experience: I used to go to PureGym South Kensington until it was permanently closed down. I left my headphones in the changing room there and it was retrieved. I mistakenly left by JBL headphones at PureGym Piccadilly and for some reason, they can’t find it! Guess I know where to go moving forward. Very Horrid and unwelcoming staff!
Positive experience: A 24/7 gym already deserves a good grade just for the opening hours. Wish any gyms could have the same opening times. The mobile app is well made, easy to get access to the gym or membership. The gym itself is a bit meh, machines feel a bit old and the gym being in the basement with no windows feels unwelcoming and slightly oppressed. It does the job nonetheless and it's convenient.
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fantastic experience: Was visiting from the States and only in London for a week but wanted to continue working out. 24hr access was huge. I am used to a very different schedule than many (most?) Londoners and most of the gyms in the area had limited or late start times (who opens their gym at 8? … what kind of schedule do you have to make that work?). With regards to the gym itself … it is small but clean and has everything that you need for a decent workout. Go early-ish and you don’t have to wait for any equipment … almost have the place to yourself. Regulars seem to struggle with putting their weights back but that really just irritates the little OCD gremlin in me. All in all, was pleased with my experience and will use them again when I next in London.
Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Too compartmentalised. It takes more to move from area to area than to complete your workout...
Hi Noemi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Positive experience: Good gym, almost everything needed though perhaps a bit smaller than other Puregyms. I find it great for a post-work gym session
Hi Giuseppe. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Positive experience: Very clean and not too busy able to get on all equipment I wanted. Changing room showers clean - very important.
Hi Alney. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Can’t possibly go after 5pm. It’s absolutely gross ( male showers)
Hi Joan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
Positive experience: Like here, but often have to queue for the squat racks.
Hi Russel. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: Gym is always so busy no matter what time you go. The weights area should be a lot bigger. Since I joined the water machine has been broken, showers broken, gym was closed at one point for plumbing. It’s not very clean and there’s hardly any staff there
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused and can assure you this will be addressed in club.. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Negative experience: Terrible prices for anyone that doesn't have a UK bank account. I am paying £150+ for 3 months and only have access to one gym and couldn't download the app because it says it's "not available" in my country, even though I was in their gym ehen I tried to download it! The cost would've been less than half if I had a UK bank account and therefore had the option of doing a monthly membership. I would also be able to go to any other Pure Gym. Wifi didn't work because I don't have a UK phone number but luckily I had data on my phone. The staff was pretty friendly but other than that I am heavily disappointed.
Hi Nick, thanks for taking the time to leave us a review. We are sorry to see this is 2 stars. We appreciate and value our member feedback. As we are a UK company, we can only accept UK direct debit cards to set up monthly paying memberships. This also goes hand in hand with postcodes and contact numbers. We can only apologise for any inconvenience caused. Thanks, PureGym
Negative experience: It’s almost 2023, and they still can’t sort out reliable Wi-Fi to access. It’s been like this for years. Come on PureGym! UPDATE: Your reply on how to access the Wi-Fi is not correct and your staff confirmed only accessible through the O2 connection which is unreliable.
Hi Keith, thanks for taking the time to leave this rating, but I'm sorry to see it's one star. We are always keen to receive feedback so we can improve our service. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. To connect to the Wi-Fi, select the PureGym Wi-Fi and you will be redirected to a log in page whereby you will just need to enter your email address and PureGym PIN. If issues persist, please speak to a member of staff in the gym or contact Member Services on social media or by email. Thanks, PureGym
Positive experience: It is quite a good one and close to my apartment.
Hi Ante, thanks for taking the time to leave this review, we always appreciate member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you enjoy using the gym! Thanks, PureGym
Negative experience: I pay £46.99 for a Plus membership, and my home gym is London Piccadily. Yesterday at around 6:30pm, I tried accessing the gym doors for nearly 20 minutes, and none of the doors were able to let me in. I tried scanning the QR code, and PIN code - so many many times. It just kept failing to let me in. After struggling for nearly 20 minutes, I tried pressing the help button to alert support, and no one was around to help me. I received a very un-helpful SMS to my mobile saying the following auto-reply: "Hi Dinesh. Please use the main PODs, rather than the easy access door. If you require access to this door, contact your Gym Manager. PureGym" Question is, does the above message do any help to members ? I have inspected all available access areas in the floor and other floors, there are no other entry places. I found that other members were able to enter throught the same doors I tried without any issues. After that, I tried emailing Puregym, via a support email that they had sticked on the wall. After emailing them I received a reply email which says: "The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly" Yesterday date was 23rd Dec - so the entire Gym support team is already gone for Christmas holidays and your support system is also all shutdown ? Is this a bank holiday ? There's practically no humans supporting the gym, and if you don't have anyone present, you need to ensure your access doors work for members (who travel from far away places). In my case I'm also a Plus member. I just don't understand the point of paying all these high prices for these kind of service. Today, I have just completed my membership cancellation on your website, and I will be going to another better gym outlet nearby. Thanks Puregym.
Hi Dinesh, thanks for taking the time to leave this review. I'm sorry that you had an issue accessing the gym! The automatic message you received was sent as the easy access doors require an induction with the Gym Manager before it can be used, due to health and safety purposes. Members have access through the Main POD entrance, at PureGym London Piccadilly you can access the gym at Rex House. There is an assist button available which will call a member of staff during staffed hours, they maybe with other members but they will respond as soon as possible. If you have any queries please speak to staff in the gym, or you can contact Member Services on social media or by email and we can look into this. Thanks, PureGym
Fantastic experience: It’s a great gym especially if you’re visiting London
Hi Andre, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoyed using the gym on your visit! Thanks, PureGym
Fantastic experience: Visited from the U.S. a few days and bought a 3 day pass. Gym is clean, plenty of equipment, good day pass rate.
Hi Kevin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Negative experience: In this day and age its shocking this gym has no WiFi connection. Since the gym is below ground, you dont even get mobile signal anywhere..its like a deadzone!
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. To connect to the Wi-Fi, select the PureGym Wi-Fi and you will be redirected to a log in page whereby you will just need to enter your email address and PureGym PIN! If issues persist, please speak to a member of staff in the gym. Thanks, PureGym
Positive experience: Decent facilities , not all work. I.e stair stepper. Worst pure gym lockers and bathrooms and I have been to a few.
Hi Sandrine, thanks for your review. Staff do regular maintenance checks and work hard with our equipment providers and facilities team to ensure that if there are any issues they are resolved as soon as possible. We are equally disappointed when this happens and sometimes need to wait on engineers or specific resources to resolve the issue but will have everything back up-and-running as soon as it’s safely possible. We’re always looking to improve our services and your feedback would be helpful, if you’d like to tell us more about your experience please get in touch. PureGym.
Fantastic experience: I came here a few weeks back as I was working locally. At first, I was a little confusing how to get round and find things, as the gym is spread out over a few floors and stair cases are all over the place. But I quickly got used to it. The gym is well equipped, and has a fairly big changing room (long and narrow). It’s located at a very busy main road, so if you do drive to the gym, expect to walk a little to get to the gym. The showers were nice and hot too, so the experience was a pleasant one!
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Fantastic experience: The gym is like a maze, split into many rooms, and floors deep in the basement. You can play hide and seek after your workout . Very central location if you are in central London Piccadilly Circus is the nearest tube station to the gym. Pump and go clubbing show some muscles :) well though Pure gym. The gym is tidy clean not busy late hours if you do late workout. Sometimes you can get confused inside the gym finding your way from the trying are to the changing room and back.
Hi there, thanks for taking the time to leave this review. We always appreciate member feedback, so we're glad to see you're enjoying your time with us! If you have any specific feedback for the gym you can leave this in the feedback box which is regularly checked. Hope your next workout is a great one :) Thanks, PureGym
Negative experience: Inneffective use of IT. Don’t go if you are a tourist, they don’t support international cards. Digitalization transformed into cannibalizing sales, well done lads!
Hello Agustin, thank you for taking the time to review London Piccadilly. We are sorry to see this is 1 star. Monthly memberships are collected via direct debit so would need to be a UK debit account. We do accept international bank accounts on our fixed term memberships and day passes as these are paid for by card. Thanks, PureGym
Fantastic experience: Great location in London with plenty of equipment to choose from for your workout . Friendly staff and I love the fact it’s a 24 hour gym
Hi there, thanks for taking the time to leave a review. We appreciate and take on board all member feedback. It’s great to hear you’re enjoying making use of the gym! Thanks, PureGym.
Positive experience: The new manager is great, he knows his stuff and is super helpful. I have been going to this gym periodically for 5-6 years and it’s in such a great location with all the basic equipment you need. No frills, just an affordable space to work out, which is what makes PureGym so great.
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Negative experience: The gym is totally mismanaged and understaffed. This means that equipment/bathrooms are often left broken for weeks, and the gym floor is usually untidy with equipment all over the floor. In sum: the gym desperately needs a management overhaul as well as more staff. Ok thank you for the update. Regarding the bathroom/shower situation, 2 out of the 3 female bathroom cubicles have been out of service for several days, and this seems to be a recurring theme, which needs addressing. Separately, there’s a smell of cannabis coming out of the lockers next to the vending machines – will this be addressed? Thanks
Hi, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please speak to staff on site. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. In the meantime, I hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, PureGym
Negative experience: Used to love going to this gym but they kept changing the timetable over and over making the times for the classes more and more inconvenient. If you can see a class is very successful and popular due to the high number of people that attend the class, why will you then change the timetable? It's like they don't want people to attend the classes. Makes no sense. I've had to change gyms now because i was tired of having to work around their constant timetable changes.
Hi Leah! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Timetables are always determined by staff availability and member demand. If you have any specific suggestions for classes/times we would advise approaching the gym manager or leaving a note in the feedback box in the gym. This is regularly reviewed. Thanks, PureGym
Fantastic experience: Great gym indeed.
Hi There, thanks for taking the time to leave us a rating for the London Piccadilly gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Positive experience: Good convenient gym with a decent range of equipment. only issue is really bad wifi signal for their free O2 wifi, and occasionally running out of cleaning detergent at the stations having to go to another one instead.
Hi, thanks for taking the time to leave your review, we always appreciate and take on board members' feedback. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Team. You can approach them in the gym or drop them an email, or you can contact Member Services. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Positive experience: Solid pure gym and affordable despite the location. Complete maze inside though, lots of floors and random nooks and crannies. Good equipment and offering still
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Central location, friendly staff, good free weights area
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you enjoy using the gym and have got a little routine back! Thanks, PureGym
Positive experience: Good gym
Hi Abdul! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall. In the meantime, we sincerely wish you the best in your future fitness goals. Thanks, PureGym
Negative experience: The way everythin is laid out its hard to get into a good flow
Fantastic experience: Quite clean, organized and the machines were quite new as well. Staff was very professional and even borrowed me a lock pad. For 36£ a month couldn't expect better than this. Well done PureGym Piccadilly!
Hi Jonas. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you enjoy using the gym overall and that you've given us 5 stars. We hope your time with us continues to be positive! Thanks, PureGym
Fantastic experience: Very clean. Spacious. I’d recommend.
Hi Jacob. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Fantastic experience: Nice and clean gym. Not much staff around.
Thanks for your great review. Get in touch if you’d like to tell us more about your great experience! PureGym.
Fantastic experience: Just discovered this location, I live it, super central and is one of the biggest of this chain. The staff is very friendly and approachable.
Hi Pico, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in a clean and friendly environment. We are really happy to hear you enjoy using the gym and hope you continue to do so! Thanks, PureGym
Fantastic experience: This gym is excellently equipped and always clean. All staff, in particular the Manager, are polite, helpful and courteous.
Hi Michael- Thanks for taking the time to leave this review, we appreciate the 5 stars! We're glad you're enjoying using all aspects the gym and continue to do so. Thanks, PureGym
Fantastic experience: Split over 3 levels - you'll find many different types of equipment to workout with. Fun place
Hi Jeremy, thanks for leaving us a review. We are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout. It's great to hear you enjoy using the gym overall! :) Thanks, PureGym
Fantastic experience: In love with the lunch cycle class
Hi Emma, thanks for taking the time to leave us a rating for the London Piccadilly gym. It's great to see its 5 stars! If you have any feedback about how we can improve our services going forward, please feel free to get in touch! Thanks, PureGym
Negative experience: Tesco need work better whit the food they do.
Hi Francisco. Thanks for taking the time to leave this rating, but I'm sorry to see it's 2 stars. We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services. Thanks, PureGym
Negative experience: he gym is not too bad, water in the shower cold.. the AC too high in the changing room and expecially shower area.. wifi shame it doesn't cover the all gym only at the entrance.. the gym in centre london is expensive but lack of details.. better chose a different gym if this details are not fixed.
Hi IC, Thanks for taking the time to write this feedback. We are very sorry to hear about these issue within the gym. Please feel free to speak with your in gym management team regarding these issue and they will be more than happy to get these fixed asap. Thanks, PureGym
Fantastic experience: Great experience in Puregym Piccadilly ! July is fantastic trainer and she gives you all of the motivation that you need for your workout!
Hi Pilar, thanks for taking the time to leave this review. We appreciate and take on board all member feedback. It’s great to hear you’re enjoying our gym and the trainers! Thanks, PureGym.
Fantastic experience: This is a bias review because I am an instructor here. But we do our best to make this gym accessible and fun for everyone
Negative experience: Air conditioning in free weights room has not worked (or has just been so incredibly ineffective that it may as well not be there) since I joined (coming 3 times a week since April). Given the basement level of gym, and increasing attendance, it’s now unbearable in the higher sections of the gym. Members of staff/pure gym PTs acknowledge the problem, but nothing is done. Wi-Fi is terrible both in signal strength and (when connected) internet speed. The worst communal Wi-Fi I’ve connected to in years. One machine which is an integral part of a couple of our workouts has been out of order for more than 4 weeks. Given the amount of time that machines and air conditioning are left without repair, I’m concerned about whether or not the PureGym team care about the experience of their members.
Hi John, thanks for your review. We’re always looking to improve our services and your feedback would be helpful, if you’d like to tell us more about your experience please get in touch. PureGym.
Positive experience: Its ok, the music is too low so it dosent really create an atmosphere for training or excersise but I guess pop in some headphones and your good to go. The good bits: Its clean,it has barbells,machines,cardio,Dumbbells even a couple of weightlifting platforms. The bad bits: The atosphere is very awkward you can sence that no one really knows what they are doing so that in turn makes you feel awkward, a bit more interaction from the staff and louder music might be tools to help that. All the barbells are off brand. Dont expect to find brands like rouge,eliko etc they are also pretty beat up and the knurling is smooth on them so not a lot of grip assist. Resistance machines, I liked 1 of the machines, I cant remember the name of it but it was a seated chest supported back row this allowed me to get full range of motion. Pretty much every other machine because of the way its been designed, do not allow full range of motion for some people, mostley if you have long limbs like me. However there are products out there by more industry standard brands that will accomadate the gibbon armed man. All in all its better than nothing. I wouldnt train here if I lived here tho.
Hi there, thanks for taking the time to leave this rating, but we’re sorry to see it's 3 stars. We’re glad to hear there are certain aspects of the gym you enjoy. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. We always aim to provide a broad spread of kit to cater to our members and to meet a range of fitness needs and demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. In the meantime, we hope you're able to make the most of the gym and reach your personal fitness goals. Thanks, PureGym
Fantastic experience: Great value. Good, clean, competent gym with all the kit. Free weights, pin weights and cardio equipment. Even has ski ergs which is a bonus.
Negative experience: I had to use this gym because Tottenham Court Road Pure Gym was flooded, a whole floor of resistance equipment was closed, for what seemed no reason. Really irritating as there is nothing in the communications or the website when I looked that this is the case. Gym is deep underground so forget about reception on your phone.
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