Thornton Heath Leisure Centre

Negative experience: I just enjoyed the gym and I’m was not treated well , I asked for someone to show me around , no one explain to me that the lockers are coins only and that once you remove/turn the key your coin will be gone inside the box . So I have one of those silver trolley coins and got lost . I went to ask a team member and nothing was done . I booked a lesson I count make it because I had to go and buy the lock . So on my first day I was charged £3 fee for no showing up at my Pilate lesson when I was not even informed by no one of these rules when I went to view . The shower there’s no shampoos and conditioners to be used , the swimming pool water is cold specially on these UK weather I wonder if they’re trying to save money . There’s not enough staff around to ask questions or get help with . Very unprofessional.

Negative experience: I went to this place as a 14 year old and it was horrible! You're not allowed free weights, you have to book sessions in advance and many more. Also it's a very limiting gym, when u get to a certain point, you can't really progress further Never the less I was harassed by some members of staff, due to using an empty barbell for 1 repetition of an exercise my friend saw on tiktok, RIDICULOUS, I know. I got grabbed, insulted, pushed etc by the manager, and once again I'm a 14 year old. I tried to deescalate the situation, and said I'm gonna leave after this machine, but they wouldn't stop following me. Then as I was leaving they started harrasening me in regards with my family and also my friend who did nothing. So without a choice I couldn't control myself, and given I was taller and bigger then the members of staff, I ended up in a physical altercation with them, I did get banned yes, and it was an uneducated act, I acted like a complele hooligan, do I regret it, no, they deserved it, and no one should be told these kind of names about their family and themselves, especially by adults, it's just disgraceful, Now I train at a different leisure centre and boxing gym and I can clearly see the difference in the members of staff, equipment, possibilities for young people like myself. Still limitations but the members of staff won't attack you over something light(they also look like they actually work out) HOWEVER, the reason I'm not giving it one star, it's because it's actually great for beginners, or people who are just trying to lose weight or something, but once u get to a certain point. It's not worth it no more, as you cant progress further by being here. And will probably out grow this gym pretty quickly like I did.

Fantastic experience: Very good facilities

Negative experience: Not too happy , the gates are open all the time for last few months , it means people brings friends for free and everything is loaded with people ( gym , swimming pool, saunas) while we paying the fee to use these thinks it's just not fair , toilets dirty , gym busy can't do your exercise.. please do something.

Negative experience: I was moving away and wanted to cancel, Yet they still took my money and wouldn’t give me a refund no matter what I tried.

Fantastic experience: I spoke to Gavin over the phone on Friday 16th August...he was very polite and helpful. I asked him all the questions and he answered me in a very polite manner... I had bad experience with their staff before but Gavin was very polite...so it's 10/10 just for Gavin.

Positive experience: Nice facilities and quite clean. The staff are lovely. However, the lifeguards need to be more vigilant when on poolside.

Fantastic experience: It's was amazing, relaxing, people to assist you, help, explanation on how things are done, calm and peaceful environment, respectful staffs too❤️

Negative experience: Rude staff constantly ignoring me especially this one guy I find really rude but other than that good place

Negative experience: The changing areas and toilets are extremely dirty. When paying for a service, one expects cleanliness and comfort. Additionally, during my first Aqua Aerobics class, the instructor argued with a participant, causing us to lose about 15 minutes of the session. Such behavior is unprofessional. I am considering canceling my membership.

Fantastic experience: Excellent gym and staff. Ignore the negative comments

Negative experience: Shower's don't work. Dirty toilets

Fantastic experience: Fabulous gym with so much equipment to choose from. Friendly, welcoming staff. Nice pool, but small. Added bonus is the steam and sauna rooms.

Positive experience: It's the only way to get Dittisham..!!

Positive experience: Decent leisure centre with gym, swimming pool and sauna/steam rooms

Positive experience: Would give 5 stars if you didn't have to buy a token every time you visit. At Forest Hill you use a pound and it's returned when you open your locker.

Negative experience: The hygiene is awful in the swimming area. There seems to be some sort of infestation of flying bugs. It's really unclean and smells bad. Annoyingly the membership has just been increased, surely they can afford to fumigate and deep clean the place now...

Fantastic experience: Very friendly & helpful staff! Clean and safe environment

Positive experience: Great staff, but facilities need TLC, especially swimming pool and changing room.

Positive experience: Great gym

Negative experience: Nice pool but hate the locker token system

Fantastic experience: My lovely gym. Not enough classes though

Negative experience: The staff are lovely but there is a problem with the lockers in the changing room. I put a token, which I had bought for 25p into the slot to lock my locker but there was a fault in the mechanism and I couldn't lock the locker. I wasn't happy about leaving my belongings in an opened locker, so I left and didn't take part in the activity I came to do. It seems that alot of the lockers had the same fault.

Positive experience: Would be great for swimming if the pool was open more to swimmers at normal times. I cancelled my membership for this reason. Staff are nice. And when there is a session for swimming they pretty much overcrowd it with idiots of all abilities into one lane

Positive experience: Not too clean. Shower rooms and the toilet are not maintained properly. Some showers in the shower room are not working properly. Too cold sometimes after taking a shower, swimming pool and shower water is cold sometimes.

Fantastic experience: Ignore all the negative reviews, especially the ones about staff. Firstly, staff are always happy to help and this is from my personal experience and from what I’ve observed. I recently lost a very sentimental item and the staff (James and the Manager - I forgot to ask her name) were extremely comforting and supportive to help me find it!! Secondly, there is a good variety of classes and their booking system works well. Yes there’s a cancellation fee of £3 but that’s because their classes are so popular that it’s not fair for those who are on the waiting list if people don’t turn up and there’s no consequence. I don’t use the actual gym much as I do classes but there’s enough equipment to have a decent workout. The sauna, steam and swim area is a brilliant place to unwind after a stressful day/week. Clean and spacious and always hot!! Well done all at Thornton Heath leisure centre and keep doing what you’re doing!

Positive experience: Unfortunately, the hygiene standards in this place have fallen greatly. I haven't visited for at least a year and the changing room (female) upstairs looks gross. Showers and toilets are broken or barely work and the disabled facilities are mistreated by others, often looking like a street corner... I mainly go for swimming and sauna now. The facilities in that area are ever so slightly better, but not by much. Hopefully, this year, things will improve.

Fantastic experience: Take my son to swimming and Marshall arts there it's great

Positive experience: It has good facilities gym, swimming, sauna steam, activitie studios and all other things. Staff are friendly, overall great! however cleaning is lacking big time.

Negative experience: Awful gym, classes never start on time or the teachers simply don't turn up. Shower rooms are not cleaned properly and there is not enough mat space in the gym, yet memberships are £38 and you get charged if you cancel a class even though there is always a massive reserves list.

Fantastic experience: Love this gym good weights size good steam good sauna pool size good, the only thing I wish it had was a jacuzzi that's all but to say that's the only thing well it can't be that bad cani it

Fantastic experience: It was very pleasurable and I had a good time in the sauna and swimming pool

Negative experience: Absolute SHAMBLES! I urge any parent wishing to to sign their kids up for swimming lessons to NOT go near this place. And here’s why: my son has been going there for months now and only on one occasion have they managed to provide more than 1 instructor for 10 children. The lessons are 30 minutes long and my son had all of 28 seconds of attention from the instructor which involved pulling him from one side of the pool to the other on 3 occasions during the “lesson”. He spent the rest of the 29 minutes and 32 seconds holding on to the edge of the pool staring at the wall in front of him. I have spoken to the manager time and again about this and was told the issue would be resolved, only for there to be more kids seeking a “lesson” the following week than the previous week who were also just left to hold on the the side of the pool. I could have run a bath and got my child to hold on to the sides and would have achieved the same result. WASTE OF TIME!

Fantastic experience: Love the facilities they offer here. I used my own token in the lockers it toon it when I enquired. I was told to come back in 2 weeks .

Positive experience: Since the refurb years ago its really improved. Pool is clean and well kept and I'm impressed with the swim classes for my son. Miles ahead of the South Norwood Better gym and swim classes

Negative experience: Awful, never pool hardly ever open. Confusing website and 'session' times. Once you actually get into the pool the lifeguards are overzealous and you get kicked out after an hour. Very very poor. Oh and dirty toilets.

Fantastic experience: Me and kids always swimming there, we love this place

Negative experience: I have got Choronic heart disease, heart attack, Diabetes and more. I have my GP reference letter for Thornton heath Better gym. I called the better gym head office and advised to go to the information desk and they will get my Addmission. I been their and showed my GP letter to the assistant manager '' Samuel Hardwick'' he was so rude and recist to me. He didn't get my admission and also didn't provide me the responsible person's email as well. I' m so upset and frustrated by his behaviour towards a disable person like me. It's not helpful for disable person or the local community I lost my word..... How could a person can unhelpful to a disable person.

Positive experience: Few awesome instructors, only go there for classes, as facilities are not up to standard, place desperately needs refurbishment ..

Positive experience: Not bad. Relatively decent price for membership too

Positive experience: First sauna and steam for a while. Was great! Helpful staff

Fantastic experience: It’s a very efficient and active place bustling with healthy people

Fantastic experience: Signed up to the gym in March 2023, as I've been suffering with chronic depression, coming here and meeting new friends who have the same interests as me, has been life saving, to say the least. The staff and the instructors are very pleasant to talk to and are helpful, whatever you need to ask them they will go out of their way to make you feel part of the gym community and answer your queries. I'm so pleased that I joined . Since I joined a little over a year ago I've met so many new friends and take part in so many more classes than what I originally did. Such a great atmosphere.

Negative experience: Very poor service. I called to check the availability of the swimming pool for swim for all at Thornton Heath and was told that a session was available for me and my elderly mother that afternoon. I travelled some distance to get there to be told by an unhelpful and haughty young man that we would not be admitted as they only had lanes. He suggested I book on line for today, Friday. I made the booking this morning and then received notification, a few hours before the session that they had canceled and refunded me as there had been a 'change of schedule". I suspect that the staff in Thornton Heath run this venue for themselves and don't want to be put out in anyway by what they see as trivialities of the paying public. I used to use this gym some years ago and hoped it had changed, but from the attitude of its staff and the casual dismissiveness in their customer care, I guess it's very much bad business as usual!

Positive experience: Lovely place for all sort of exercise or trainee and you get to meet some nice people however you have to pay to keep your things in the locker which is very unfair. I know is just £0.25pence but we should be allowed to use to use our own coin. Everything shouldn't be paid for.

Positive experience: Nice staff. Love the Olympic size swimming pool.

Fantastic experience: Very modern has a sauna not a lot of leisure centres have them no parking park in tesco 3 hours free parking

Fantastic experience: Omg....had the best time ever with Ummah Sports... swimming..steam room...sauna...cold.shower and back in the pool...why didn't I go years ago

Positive experience: Good n nice facilities available at a very affordable prices , staff here is so cooperative n nice

Positive experience: I attend this leisure centre on sunday evenings where there is a group who book the centre for men only (mostly muslims). This centre has progressed for the better over the years. It has a gym on the second floor, a large hall that i suppose is used for fitness courses, 2 swimming pools (a shallow kids one and i think a 2 metre one for adults). There are also 2 saunas (steam room and sauna).

Fantastic experience: First time visit with granddaughter. Enjoyed the sauna and steam room. ladies shower was to hot and conversation in sauna was very loud hard to relax

Negative experience: This place is being run by a click, and bad management. They have been there so long they have become complacent. If you complain they do not do anything to put things right. The building is deteriorating, leaking roof, studio floor, not cleaned sufficiently. Classes are set to meet the needs of the instructors and not the users, plus we are paying for lockers where other centres do not. This place needs regime change.

Positive experience: Nice pool. Great sauna and steam room.

Negative experience: EXTREMELY RUDE manager Beatrice! Never met anyone as rude as her in my life! Never smiles very cold and frosty. Wants to try putting a smile on her face every once in a while

Fantastic experience: Great swimming pool and very clean. The staff are always helpful.

Fantastic experience: Our local leisure centre. It hosts so many activities. Staff are friendly and sometimes abit too busy for me so I pick my times wisely

Positive experience: I've been going swimming, exercising at the gym, and attending fitness classes at this centre for a few weeks now. Overall I am happy with my membership. Staff are friendly. Other members are open to striking up conversations. Pool: The swimming pool and sauna/steam rooms are great. My only complaint about the swimming pool is that half of the swimming lanes are usually reserved for classes. Gym: Equipment is okay. I usually come in the mornings so it's no wait really. Classes: There are a variety of interesting classes to try, e.g., yoga, HIIT training, body conditioning, Zumba dance, mindfulness, etc.

Fantastic experience: Great parking! Staff are nice and facilities are clean and welcoming.

Negative experience: NO CAR PARK in this leisure centre. Never a good thing to not have car park access when u visit from a distance!!!!!

Fantastic experience: Good pool, good gym, staff are friendly

Positive experience: Review only for the swimming pools. Went to learn to swim after 25 years of avoiding swimming. Not much to compare it to, but most of the staff were pretty helpful... The swimming instructors and supervising staff were very nice and accommodating. Managed to get over my aversion pretty quickly, Alhamdulillaah. Was moved to the main pool after 30 minutes (sessions are 45 mins) in the small pool lesson and another hour a couple of weeks later trying on my own. Minus one star is because, regrettably, there seemed to be a smell of urine in some of the changing cubicles.

Positive experience: A bit overpriced and once when we booked a badminton session, someone else booked a dancing session and was so loud which is not a good experience while playing. May be it's just that time they forgot somebody else was playing.

Positive experience: Sauna never open most days gym is small not much members

Positive experience: Good range of equipment. Couldn't get any water as had no cups...make sure you bring a refillable bottle

Positive experience: Really nice since refurbishment and seemed to be kept up to really good cleaning standards. Reception seemed helpful enough.

Negative experience: Canceled wife's and daughters membership. Still charging monthly after 2 months of cancelation. Scam not a gym.

Fantastic experience: I highly recommend this place for swimming lessons, my kids love to go there. Very helpful staff and very nice.

Negative experience: Too expensive for what it is since moved on its only for casuals and beginners at best , been training over 40yrs and its just your normal local bog standard affair trying to make money over customer relations ...great if you have money to burn but it does have a pool and other or two other things bit tbh not worth the price

Fantastic experience: Decent pool and the changing area is clean

Fantastic experience: Nice and clean, very good place to spent some quality time.

Negative experience: I have used this center only once. I have also been there three times for swimming lesson enquiry. This place has really good facilities but staff are very unfriendly. They will try their best to make you feel uncomfortable. I could never get help.

Fantastic experience: Great fitness classes, looking forward to having a sauna really soon!

Fantastic experience: I swim here regularly. The pool is clean and people friendly. I would recommend the leisure centre.

Negative experience: Very rude please avoid this place My daughter now she is better do swimming when we leave They not do them job properly Believe guys Thank yoi

Positive experience: Go there for a weekly swim, with a friend. Covid rules - are well run. We have to put plastic-covers on your trainers. Basically it's an online service. Booking has to be run, through the mobile-phone. On the way out. U can have a free coffee. Well done. Thanks.

Positive experience: Went for swim, not been in over ten years. The place is clean mostly except for the men's toilet which wasn't great. The swimming pool was pretty decent. Staff were helpful.

Fantastic experience: Great swimming pool with clean water but I bit to warm…

Positive experience: The pool is cleen, but they water is to warm for swim for fitness. Even if it goes above 29 degrees, they will not turn the heating down. Good for family swimming and kids I guess, but not if you are a swimmer.

Negative experience: They just started to charge extra money for using lockers in switching pool area. They are moust expensive gym in this area anyway

Fantastic experience: Friendly and helpful staff. Very experienced exercise class instructors

Positive experience: FYI. Was turned away at 5pm on a Sunday (closed earlier than advertised time) Love that there is a swimming pool but mostly use it for the gym. All the essentials but missing some more challenging or targeted equipment. Great if you live close-by but wish it would be open for longer.

Fantastic experience: 5 star is for Jaineel. This young lad has put his heart and soul in his job at this centre and I have never seen a lad working with so much dedication at any leisure centre around the world. True asset for the franchise and his efforts and hard work must be recognised and rewarded by the managers. Today is his last day at Thornton Heath and he starts a new journey at one of the other Better locations, wishing him all the best for his future endeavours. Thank you Jai for the warm welcome and excellent service you gave me always.

Positive experience: Could be better with changing rooms being cleaner and allowing people with babies to come in with pushchair also have more working showers and have a clothes spinner like waddon leisure centre

Fantastic experience: Learned to swim during the first lockdown here and the pool is generally warm and the best in the area. Staff are friendly and helpful and are always smiling. Great place to meet like-minded swimmers!

Fantastic experience: Good environment, friendly staff

Fantastic experience: Loving this leisure centre and the facilities available. Having PT sessions with Thomas here. He is absolutely amazing! He has a wealth of knowledge and skills with years of experience and coaching in fitness. Anyone looking for a trainer, he is the one to go to. Thank you

Positive experience: Very basic gym with very little redeeming features. The equipment is not cutting edge and you often occasion your favourite piece of equipment being out of order for lengthy periods. Try calling the gym for a quick question and you get put through a series of irrelevant automated messages before you are unceremoniously kicked out with an empty apology. Due to this I was unable to direct a member of staff to where my credit card was left. Rather infuriating!!!

Positive experience: The instructors are kind and caring and asked if there was anything i would like to see in future classes.

Negative experience: Women are not respected at this gym Was literally barged into a few times walking to gym equipment. Most men there are short and suffer from a Napoleon Complex The classes are great with great teachers but the gym needs a revamp with MORE WEIGHT NEEDED ON THE ADDUCTOR MACHINES

Fantastic experience: Best leisure centre good pool, sauna and steam love this place

Positive experience: Swimming pool is great, not highly chlorined. Not great at policing the safety of covering feet & wearing masks!

Negative experience: Very bad staff, without organization, children have nowhere to change their swimming clothes!!!

Positive experience: It's a good centre but in my opinion dirty in comparison to other better gyms. Especially during these times, you would hope it'll be cleaner

Negative experience: I never recommend this center. 1 lady swimming instructor very rude. My daughter been there almost maximum time but she still don't know swimming.

Negative experience: One dribbly shower. Lockers mostly don't work, wristbands either snapped or they don't work and take your money. Pool is good and staff are nice though

Positive experience: Joined recently and really enjoy the clean environment and great Aircon ! The booking system needs to be extended to 90 mins though as the allocated 50 mins makes me feel rushed every morning .

Fantastic experience: This is my fav place now they handle the equipment well and with all thats going on people and staff seem really responsible.

Positive experience: One way Covid routing is a bit naff. Exit from the building is the same route as to the pool. Attendants ask people to use the steps to enter and exit the pool, which, to my mind, creates nice Covid traps.

Positive experience: Membership can be pricey however it does include swimming pool access and sauna access. Staff are helpful and the gym is pretty clean. Changing rooms can be pretty dusty. The Sauna and steam room are nice but get packed very quickly.

Negative experience: I just went to the gym after a bad day at work. First thing greet me I need to take your picture before you enter. I'm sure I have a contract that was sign stating the terms and condition if you want to take a photo or amend you need to give me a new contract stating that my photo and details that you already have will merge and will be safe. Will need to take a good look in to this