Nuffield Health Cwmbran Fitness & Wellbeing Gym

Negative experience: Rang my local Nuffield to see about joining and getting a day pass as my gym is too far since moving and was told I can’t pay £10 for a day pass unless I have a friend who’s a member I can come with ? How does that make sense ? Why have I got to come with a friend ? Just lost a membership now cause I paid for a day pass at pure gym and joined ! On my own

Negative experience: The facilities are ok. Classes are great but when I cancelled they charged me 2 months payment

Negative experience: Over priced, shower doors won't close, oh yes check direct debits they will sure come out, shame about facilities not up to standard, wear gym socks as athletes foot rife!!

Negative experience: Just joined the gym rating it two star due to the disgusting attitude of a lady on reception. People pay a lot for there membership you expect at least adequate customer service. From when I took out my membership she refused to even show me to my class. Will be cancelling my membership due to her disgusting customer service skills. Avoid

Positive experience: Needs updating equipment is old and lots of broken machinery

Negative experience: Horible and rusth bars

Positive experience: Good facilities, however they need sun beds in the sauna area, then my rating will go up to five stars

Fantastic experience: Good gym staff are nice pool is lovely

Negative experience: Will not even let you have a day pass to try the facility’s want you to secure in to a 12 Month contract what is over £400 I won’t be returning or the 7 other people what come with me

Negative experience: Feeling a little let down at the moment by the gym. The showers are constantly cold. Considering canceling my membership.

Negative experience: Shambles of a gym the monthly fees doesn’t meet the standards so much equipment is broken and incompetent managers. I feel sorry for the reception staff that have to deal with constant complaints whilst the managers hide upstairs and the deputy managers on shift have no idea how to deal with complaints. Lovely young blonde lady on the reception Thursday evening though who really tried to emphasise and overcome my frustrations she is a credit to you -whist the other lady didn’t want to know whom I think was in charge her resolution was ‘send an email ‘ not really the standard you expect to receive and Managment is never to be seen. What a shame Jackie isn’t still around she lead this gym brilliantly!!

Negative experience: The gym has nearly 4000 members and they still are trying to get more!! Unfortunately the gym floor equipment is very old and tired with many cardio and weight training equipment in disrepair, in fact if 40 people were in the gym it would be rammed to capacity and people would be standing around waiting to use equipment.. which just shows the greed of this supposedly charity organisation it’s disgusting the male changing rooms are freezing cold even when the outside temperature is just above zero they still have the air conditioning on , total waste of money and energy the changing rooms have wet floors constantly and the shower areas can be dirty and very slippery on occasions. They have leaking sinks and urine residue on the toilet floors the temperature of the sink water is tepid at most so washing your hands and shaving is definitely not hygienic. The steam room is great but people do complain about the temperature being too low in the sauna! Now when I joined the small pool was called a hydro pool Nuffield has changed the name to a vitality pool so that they can turn the temperature down to about the same as the swimming pool, therefore removing all benefits from the water, over half the therapeutic jets no longer work, and that’s if you can stand the temperature. What the gym management does not realise that there’s still a sign in the building calling it a hydro pool and not a vitality pool, then the aqua aerobic classes are brilliant and they have many participants, though if you wish to use the steam room etc during this time be aware that you have to navigate around the whole pool not ideal for less mobile persons , to reach the rooms !! Now this so called health club turns over close to a million pounds a year!!! Yet they are constantly trying to save money by turning the water temperatures down and not replacing gym equipment that’s broken but insisting that a company is coming in to repair it!! I’m tied to a 12 month membership unfortunately but I can honestly say that from the day Nuffield took over this gym it has been in decline. The place is a shambles and a disaster with a serious accident waiting to happen.. so please don’t join !! Definitely not worth £50 month

Fantastic experience: Amazing local gym in Cwmbran

Negative experience: I left this gym a few months ago because of the degrading facilities and just how busy everything was. The pool times overlapped with swimming lessons. So frustrating. They also had the cheek to close the spa in the winter.

Positive experience: I left this gym just after the Christmas holidays, partly due to the cost of living crisis and wanted to cut back on my spending but mainly because of the conditions of the gym and closure of their hydrotherapy pool. I found the staff friendly and somewhat helpful in person but over email I found myself having to pry information with a bit of back and forth. It's got plenty of parking on site which is good, as the gym was always busy and with the broken equipment was limiting what machines you could use a lot of the time. I did notice machines with signs saying they were broken and we're never removed, bikes, running machines and some weight machines. The gym however was clean enough, they also went through a bit of a renovation in terms of painting within the gym over a couple of days which was good to see and was really needed. The swimming pool area had tiles missing, paint coming off the roof and walls, the jacuzzi was out of service the last time I went which was annoying, however that steam room and sauna were fine. In summary, expensive, old equipment which is likely to be out of service, no hydrotherapy pool, can be very busy, not enough machines.. this is just my opinion but looking at some of the other reviews they all seem to be saying the same thing.

Negative experience: I have been a member of the gym for the last year and have cancelled my membership. The gym staff are nice and always accommodating. The main swimming pool is definitely the best in Cwmbran. Unfortunately the gym upstairs is very small and lacks a lot of equipment, there is also a lot of broken kit that never seems to get fixed. The changing rooms are seriously in need of a renovation! In short it's definitely not value for money.

Positive experience: Good gym and pool but requires a freshen up

Fantastic experience: Sadly will be leaving this gym due to cost of living but I want to say thankyou to Yvette who's always been friendly and made me feel welcome and given me motivation to keep at it

Negative experience: Nuffield have recently decided to close their hydrotherapy pool. This is extremely disappointing as I use every time I'm at the gym. If you are considering signing up, don't. The gym is mediocre at best, the best pool facility has been switched off for autumn and winter 2022 and the steam and sauna are not switched on early enough for early gym goers to make the most of. Normally I would use the hydrotherapy pool whilst the others heat up. This place is a joke for the monthly cost.

Negative experience: The gym itself is very dated. Equipment is broken alot of the time. The pool area is not bad and it's the reason I joined but even the pool facilities break down a lot. Doubt I will continue after my 12 months are finished

Negative experience: Staff are nice and they keep it clean but there have been dumbbells missing for MONTHS! 32kg, 36kg, 40kg.. these are essential for training and as said have been missing since the start of June, it's now the end of September and they are still missing. I mentioned this to the maintenance guy at reception about 2 months ago and nothing has been done. For £45 a month you expect to have a full set of weights.

Negative experience: Just rang up spoke to a receptionist Because my business is owned we can’t have a membership

Negative experience: In some serious need of a refurb Come on guys you have over 3000 members do the math!

Negative experience: Terrible management, too many boys messing around in the lady’s changing room and toilet. Some boys even peek through the gap under the toilet door!!!!!! My daughter is so scared and asking me why there are so many boys in the lady’s toilet and changing room!

Negative experience: Shocking customer service! Was a member for years, froze my membership, then wanted to work out a solution to extend this beyond the period as we had another baby. Was told I would be called back and never received a call, as well as having several emails ignored. To then be presented with a debt collection service as I cancelled my payments. The whole place needs serious investment too. For the prices they charge now the equipment is very outdated, A LOT of the cardio machines are always under repair.

Negative experience: The gym equipment is old and poorly maintained and large amounts of machines are constantly out of order. The staff do not respond to complaints and don't seem to care about the state of the equipment. I have tried complaining but get no response. I would avoid this gym if possible.

Negative experience: Draconian rules - No not allowed to use facilities as guest as oovid rules still apply. Insanity still rules!

Positive experience: Ok

Negative experience: Over priced, could definitely do with a refurbishment, with unsafe equipment, I brought to the attention to a member of staff a loose dumbbell, with his response just be careful it doesn't fall off on your phone, was absolutely stunned by this response, not the sort of service or safety you would expect from an expensive health club. I would not recommend this establishment at all.

Fantastic experience: Mint

Negative experience: This used to be a lovely Health and Well-being haven. Now it’s just a leisure centre. I can’t swim a length without having a child land on me or a float go in my face!! Half the pool is closed off for swimming lessons and the other half is full of children waiting for their lessons.

Fantastic experience: Excellent place to train very good facility's

Negative experience: I recently became a member after cancelling my membership from a previous gym. Worse thing i ever did. The equipment is out of date and can do with upgrading. Everything seems to break down all the time. The sauna has been out of use since last week. The changing rooms are not very private. Everyone getting dressed and undressed in front of each other. There is one tiny little private space with hardly any room to move with a curtain to pull across. The showers are ok but you can still see an outline of the person through the glass door. I didn't feel welcome at all by any of the staff. Im not sure what to make of the manager there. Not a friendly atmosphere. As a person who has autism i find it quite stressful in certain situations. I had no choice but to canel my contract as i felt that i wasn't getting a proper service i was paying for. I won't be coming back here again

Fantastic experience: Well worth going

Positive experience: regular member

Fantastic experience: Great facilities and friendly people

Fantastic experience: Great facilities, staff very pleasant.

Fantastic experience: Excellent health centre, excellent food, great service very professional,

Fantastic experience: Friendly staff and modern equipment

Fantastic experience: Lush

Negative experience: Always broken equipment which takes months to repair or replace. Would not recommend.

Positive experience: Fab place. Busy times 4pm till 6pm plenty of machines, lots of classes, fab pool and lovely staff and trainers. X

Positive experience: Good gym, nice pool

Fantastic experience: Lovely clean welcoming enviroment

Positive experience: Enjoying the gym but on 4 occasions of trying the Jacuzzi and hydropool my eyes have stung and I have felt ill afterwards from the chlorine. We have told the staff but they say it's okay. I know other people on those days also had sore eyes from the chlorine.

Positive experience: Great facilities, the pool steam n sauna are fanbloodytastic.

Positive experience: Great gym,but is very busy

Negative experience: Needs a new luck of paint .staff very very slow in cafe...Not interested in serving

Positive experience: The pool can be manic at certain times of the day.

Fantastic experience: Great gym great assortment of classes, great class instructors.

Positive experience: Membership is reasonable but the machines are constantly breaking and taking an age to repair. The air-conditioning only seems to work in the winter months.

Fantastic experience: Fab Gym. Great facilities. Great classes. Great staff

Fantastic experience: Cracking gym... worth a visit.

Fantastic experience: I go all the time it's great

Positive experience: It's a private gym

Fantastic experience: Gym classes and pool

Fantastic experience: Good gym and Costa coffee

Fantastic experience: Amazing gym, lovely staff and great cafe!

Fantastic experience: BEEN A MEMBER 10YEARS. IT DOES WHAT IT SAYS ON THE TIN

Fantastic experience: Nice place for a workout

Negative experience: The sauna, steam room break offten, you don't know because there is no noice until you get changed and try to use them. sick of paying for a full membership and not getting all the benifits, how about a discount for the trouble and dissapoint?

Positive experience: Very good price, very friendly and helpful staff. Can get busy in the pool

Positive experience: Love the place. Needs a bit of decor upgrading in some areas and some of the younger staff could do with a bit of customer service training but great over all.

Fantastic experience: Love this gym and staff are helpful I feel very comfortable when working out at this gym very good mix of people well worth joining

Fantastic experience: Great venue. Really well equipped and extra details like health mot get you that little extra for your membership.

Fantastic experience: I find it nice in side but prices are double the price of Cwmbran

Fantastic experience: Great gym, staff are always friendly and welcoming and facilities suit me down to the ground. Also special mention to Danielle, Alex and Andy who are fantastic and encouraging trainers, your classes are fab!

Fantastic experience: Great gym and wet area

Positive experience: Generally the staff are friendly with the exception of one lady serving in the cafe today. Very rude and abrupt in manner towards my partner (also a long standing member.) Some people skills training needed here!

Fantastic experience: Good facilities, friendly staff. And COFFEE!!

Positive experience: Good gym. Lots of equipment lots of classes with a pool jacuzzi steam room and sauna good mix of male and females brilliant shower facilities

Fantastic experience: Good facilities.continually upgrading, helpful staff and Reasonable rates.

Fantastic experience: I have recently joined this gym and so far, so good. The staff seems friendly and always smiling. The gym itself is not huge, but has everything you may need. Good classes and the pool is very nice as well.

Fantastic experience: Foarte frumos!!! De mers la aceasta sala!!!

Negative experience: I recently visited this gymn as I was in the area and am a member at another branch. First thing to say is that the postcode for the gymn does not actually take you anywhere near where it is. The google maps locations is also entirely wrong. Don't bother calling for directions either, as the none of the phone numbers work so you won't get through to anyone. I eventually found it but then hardly had any time for a swim. I left in a hurry and forgot my goggles there. Tried calling but I needn't have bothered - as the phone numbers don't work! Best to find another gymn to join.

Negative experience: do not sign up its dirty over priced and the classes are poor go to the stadium instead

Positive experience: pool was cold again,hopefully in january they will have the budget to replace the missing machines that we keep asking for?abbs trys etc etc doesnt matter if you can get some of the old machines back we cant all be wrong can we?